#questions

1 messages · Page 198 of 1

fair atlas
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Update 0.8 really brought a whole bunch of new bugs with it

idle axle
#

Yes....

fair atlas
#

I've even played a fpp match in tpp

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Funniest bug ever

idle axle
#

Lol

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Are you indian??

fair atlas
#

Nope

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South African

idle axle
#

Ok

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What are moderator doing here if they dont reply tous

fair atlas
#

I asked my teammates what perspective are we playing and they said fpp but I was in tpp. I could see my character and everything like in tpp mode, but when I did ADS it went into fpp

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@idle axle I don't get the point of this channel if they don't reply anyway😂

idle axle
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Yup

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Before entering in a match they always comes a message"enter the match again" which result into delay in my jumping to my favourite place and also increases the ping above 400ms....

odd cloud
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@idle axle yea it has been occurring lately because maybe they took some servers off for beta version so ping has increased a bit and is fluctuating atm

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But with a good internet connection, it covers most of it. Like I don't disconnect out of the match but I have got 200+ ms in all servers

umbral whale
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@idle axle i also facing this problem

odd cloud
#

@umbral whale both of you from India?

idle axle
#

Ya im from india

umbral whale
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Yea

odd cloud
#

Do you guys use Jio?

idle axle
#

No my wifi...

umbral whale
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Yea i m using jio

odd cloud
#

I see. My cousin used Jio network has has reported no disconnect in between the game

scenic laurel
#

Oof

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Wifi dead and server timeout twice for me now

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also i see the ping fluctuating.Went from 60 to 300 earlier

odd cloud
#

You getting 60ms? You are fortunate though

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It's 250 ms to 300+ ms for me

scenic laurel
#

I use to get 20-28ms now 50-60ms and earlier it started fluctuating

umbral whale
#

This issue is fixed in beta or not

obtuse eagle
#

Servers are so much effed rn

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high ping for 5-10 secs

odd cloud
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@umbral whale beta is a different thing, both are on different servers

obtuse eagle
#

Bots now spawn before we land

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Happened to me in last 2-3 matches

tardy brook
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@obtuse eagle yep same, had to punch it before it killed me

obtuse eagle
#

IT lol

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give him/her some respect

harsh dock
#

Hey I've got a quick fix question, my daughter is trying to play on an iPhone 7, her mic isnt working, and she cant hear me, how do we go about fixing this problem?

obtuse eagle
#

restart game

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or just use discord

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mic issues are so bad in this game

harsh dock
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@obtuse eagle a real fix, restarting didnt work, neither did giving permissions

ivory sundial
#

I want to put this sign ϟ in my name but it does not come out because? @open hound

harsh dock
#

I'm not making her use discord also

obtuse eagle
#

discord then @harsh dock

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ok

harsh dock
#

Just cuz I have 128 GB storage doesnt mean everyone else does, this game is 1.4gb

vestal fractal
#

how to use hdr in extreme fps ?

fair atlas
#

@harsh dock try searching your problem on YouTube. There's always a fix for everything on there

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Or your only other solution will be discord

languid hedge
#

😅 😅 😅 😅

tidal warren
#

Heya, make sure to report this via the in-game report button. Also, try to restart the game or repair the client. @languid hedge

storm flumeBOT
tidal warren
waxen tide
#

I've dealt with similar issues to that which amused me but at least it didn't affect they playability of the game 😂

languid hedge
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@tidal warrenThe lobby report options are not very useful, nor does it have the option to send screenshot.

tidal warren
#

Well then, feel free to send them an email, like I mentioned above. blobthumbsup

oblique zephyr
#

How do the points system for this game work because I just lost one point for playing 23 minutes but in another game I gained 9 points for playing the same amount of time?

scenic laurel
#

Omg 2 timeouts in 1 game so far

rain rampart
#

I swear the game hates me cx now even in solo arcade that i get time out? how is this possible? i've got great ping tho ;-;

tardy brook
#

Yeah looks like multiple people are having issues with timeout or bad ping, even my WiFi is great and I was sitting next to it yet I had 300+ ping so I had to switch to mobile data

rain rampart
#

^ i have friend who plays on bad mobile data but doesn't get any timeout when i'm on great wifi and keep getting time out? makes no sense.

spring dock
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I restart game to try and fix in game mics and this house is invisible, and doors are invisible, what the heck

prime minnow
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I've already reported the issue and I'm connected to WiFi and when I'm connected to a strong WiFi connection I still get this message

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Please fix this I'm connected to WiFi and the message comes up when I'm connected to a strong connection to

tidal warren
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I sometimes get that message as well, but by clicking on "Retry" that always seems to let me through to the lobby. @prime minnow

prime minnow
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Same

tidal warren
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@spring dock oh wow, that is strange. Please, do not forget to report it via the in-game report button or by sending them an email

storm flumeBOT
verbal falcon
#

All my social accounts are bound to an Emulator...
so is there a way to unbound one so I can get an new PUBGM account for a mobile device ?
Creating a new one only to play a game isn't appealing to me.

tidal warren
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The account does not change based on what device you play on. @verbal falcon

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You can go ahead and use your so called "emulator" account even for mobile, there is no difference.

verbal falcon
#

I know @tidal warren But all my account are for Emulators...

tidal warren
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What do you mean? The leaderboards are shared with emulator players as well.

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Do not see the issue.

verbal falcon
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If I connect my mobile with my actual account I won't get banned cause I played with them on Emulators ?

tidal warren
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No, like I said, you can use your account for both.

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Does not matter.

verbal falcon
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Oh really... cool and strange though.
Thanks @tidal warren
Cause one of the member, @somber solstice said that she was using 2 separate accounts.
What made me thought that it is banable or something like that.

tidal warren
#

You will not get banned since you are not doing anything against the rules, do not worry.

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You are free to use your account across different platforms.

young rivet
#

What is pubg going to do about the notch issue in poco f1?

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And also tell me about the ghost touch issue in the game, are these issues can bebsolved with updates?

vocal trellis
#

When is the star challenge NA finals going to start?

river tangle
#

every time i try to download the beta it says unable to download at this time , how do i fix this

tidal warren
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The only option right now is to wait for better optimization. @young rivet

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@river tangle if you’re having issues with the beta I’d say just wait for the new update, it’ll come soon.

river tangle
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@tidal warren yeah when i tried to get it it said waiting and then it said unable to download

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@tidal warren and where would i go to download it

young rivet
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@tidal warren and what about the ghost touch? Can it be fixed through updates?

tidal warren
#

@river tangle the 0.8.5 update isn’t out yet. Also, the 0.8.5 beta only focuses on optimization and bug fixes, so no cosmetic changes.

river tangle
#

@tidal warren is there a way that i could get the chinese beta without switching app stores ?

tidal warren
#

I have no clue what so called “ghost touch” is. Have never heard of it. @young rivet

young rivet
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@tidal warren answer me bro

tidal warren
#

I have already. -_- Read up.

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@river tangle I do not think so.

river tangle
#

@tidal warren i just wanna play the chinese or timi version on iphone

tidal warren
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If that’s the case then you’ll have to switch the App Store. @river tangle

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There is no other way of officially getting the game.

river tangle
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@tidal warren do i have to have a chinese address or apple account to download it

tidal warren
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I do not know since I only play the Global version. We do not provide support here for the Chinese version. Try to google it. @river tangle

river tangle
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ok

raven hawk
#

Anyone found a fix for this yet?

hasty stump
#

I wonder if maybe it's Comcast? We use Comcast and I just had to switch to data since our internet got so choppy (it's usually fine)

odd cloud
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@raven hawk did you log in into beta?

raven hawk
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@odd cloud nope. i just got on a few days ago and was met with that

flint garnet
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@raven hawk update the game from the App Store/google play

raven hawk
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@flint garnet there's no update available

flint garnet
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@raven hawk nvm, so u don’t get any update in the game?

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Have you tried Repairing?

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I see you have 0.8.0 version, and the latest is 0.8.1

idle bolt
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Is controller support going to be added to pubg mobile because I cant move with the controller or do anything

rigid nymph
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@idle bolt i don't think so, cuz u can actually use a controller by a 3rd party app, but it will eventually get u banned because it gives u advantage above all players,just like the gxf tools.

old frost
#

One question a big one since when did the mini become a one shot kill wrap against lvl 3 armour?

dim crag
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It hasn’t ... I tapped someone 3-4-5 times in the past week with a mini 14 and they one shot me ...

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Just like I hit someone twice with an awm and they killed me with a UMP!

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Frustrating for sure

old frost
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I just played a snipe game got shot once with full health and full level 3 armour by a mini and insta dead

dim crag
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I have had similar things happen to me, all you can do is hit report when you die.

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Then hope tencent looks at the data and enemy account

old frost
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Pointless hitting report they do nothing

dim crag
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Maybe there’s a number of reports they need before they react ...

lunar pivot
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It depends where you get hit

old frost
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I reported some one 6 times still no response

lunar pivot
#

the body is divided into different damage boxes and armor protects certain spots of them

old frost
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Here we are talking to pubgm support but no response from them

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@lunar pivot level 3 helmet hit in head with mini full health and armour only wep is Awm that destroys lvl 3 helmet in one shot so why did a mini do the same damage as awm

lunar pivot
#

If your helmet was already damaged it loses significant armor reduction

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also the possibility that they shot you multiple times but lag made them hit all at once

old frost
#

Full level 3 armour means full ie no damage done

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If it was half damaged I would of said half damaged armour

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Maybe if we talk for the next several hours maybe pubgm support will reply but its unlikely

raven hawk
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@flint garnet It doesnt prompt any updates in game. So that is concerning

flint garnet
#

@raven hawk did u try reinstalling

honest hornet
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@night cloak
Whenever I download PUBGM I get this error. I have 14 GB free space in my phone.

Can I download PUBGM from APK Pure? It's safe???

night cloak
#

Its due to your connection issues , yes apkpure is safe @honest hornet

honest hornet
#

Thanks bro

verbal falcon
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@honest hornet Something similar happened to me yesterday when I tried at a friend house with bad network indeed (est. time was like 5 hours).
Today it went smooth.

white night
weary cosmos
#

when is 0.8.5 update?

white night
storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

vital sluice
#

@white night. ^^

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

vital sluice
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@weary cosmos ^^^

vagrant locust
#

Anyone?

night cloak
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Yes? @vagrant locust

vagrant locust
#

Bro my merit isnt going up

night cloak
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Merit system is currently bugged it will be fixed in next update

storm flumeBOT
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We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

vagrant locust
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And when the next update will come?

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I mean the bug fix one

night cloak
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Soon

vagrant locust
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Not 0.9.0

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I got 4 mission i cant complete bcz of this issue

vital sluice
#

@vagrant locust the bug fix is coming in 0.8.5 version and like @storm flume's message we don't know the release date yet.

vagrant locust
#

😭😭😭😭

night cloak
#

someone can help me?
everytime when i star the tgb, i get this message..

vital sluice
#

@tropic ravine any idea? ^^

sharp swan
#

Hey I can't connect to the server pubg and then when I do it's alot of Asian writing and my screen freezes I played last night now nothings working ?? Help please

vital sluice
#

@sharp swan. Does it still happen? Did you check your internet connection ? Also let me know what device u are playing on.

amber hedge
#

Next Update
When?

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🤣

sharp swan
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Hold on gonna reset my fon see if that works

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

vital sluice
#

@amber hedge. ^^

amber hedge
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Merit system is bugged and a well known issue so it will take more than 30 days for a patch

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😂

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Just wow

sharp swan
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Ok this time I got connected but everything is super slow it's just constantly loading now

vital sluice
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They are trying to get a lot of stuffs fixed with the update,it's gonna take its time .
All we can do is wait , atleast it's assured to be fixed @amber hedge

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@sharp swan it should be your internet or a slow device
Try changing your internet connection

sharp swan
#

Internet connection is fine I'm playing on a android but iv not had this problem i can watch videos fine but my pubg just won't work

amber hedge
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Yes , atleast I can play solo.....not like @sharp swan who cant even get the game properly loaded

vital sluice
#

@sharp swan what's the name of the device?

sharp swan
#

IV got a pretty good phone one plus 5T

vital sluice
#

@sharp swantry using the repair option at the loading screen and check if it solved the issue
Also the loading screen issue is a bug which is reported by more than 1 user ,we are hoping it will be fixed in the next update.

sharp swan
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When I get connected my writing turns Asian and I get stuck on loading if the loading bubble finally goes away it comes back when I tried to do anything as if there's a problem connecting to the pubg servers

haughty cypress
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Ohw this problem

vital sluice
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I've faced this issue myself, admin has reported this issue already . @sharp swan

sharp swan
#

Thanks so I guess I'll not be able to play then?

vital sluice
#

@sharp swan like u said the server is having some issue ,try logging in later .

sharp swan
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Kk

vocal minnow
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It will be fixed in the upcoming update(0.8.5). This update mainly focuses on fixing bugs and other issues. @sharp swan

sharp swan
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Thank you

night cloak
#

Is there any links or discord channels for us to suggest things to tencent for some features to be implemented into the game?

storm flumeBOT
vital sluice
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@night cloak. ^^

night cloak
#

Ok thx

rain pilot
#

Y do I keep having to do the 16m update

lost nymph
#

millions of bugs people millions of

sand wraith
#

What's wrong with my game?
I'm from Bangladesh & ping in Asia 300+ but in Europe 100+
Can anyone tell me what's the reason?

umbral breach
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Any news for updates?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

pine drift
#

How do I die to a one body shot with level 3 armor with a Tommy

amber hedge
#

My merit is stuck at 40 and this is the reply from support

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🐷

worthy sandal
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There is a bug with the merit in the current version

night cloak
#

Guys can someone pls tell me the ranking guide

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for whats after gold and so on

dry robin
#

I can't connect to the server for some reason.. .. and its not my internet connection because discord is running pretty smooth with rhythm

narrow tiger
#

@dry robin mobike data or wifi?

dry robin
#

Mobile data

narrow tiger
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@dry robin try changing ur DNS

dry robin
#

DNS?

vocal minnow
#

Have you tried restarting the game? @dry robin

dry robin
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Yea.. tried that thrice

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Got an update once..

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16mb

vocal minnow
#

@night cloak Gold-platinum-diamond-crown-ace-conqueror

dry robin
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Didn't change a thing

vocal minnow
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@dry robin Since when have you been facing this issue?

dry robin
#

Just now

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When i tried to open the game today

vocal minnow
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Have you tried restarting your device?

dry robin
#

No . ..I'll do that

vocal minnow
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Aye, ping me when the situation still remains the same. @dry robin

dry robin
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Okay

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Will do

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Its working now... Thanks for the help.

tardy sapphire
#

Hello

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Sir

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Please

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Help

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My

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Acnt got banned

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Mistakenly

tropic ravine
#

@tardy sapphire If you believe your account was mistakenly banned, please send an e-mail to Tencent customer support.

tardy sapphire
#

Already sent 10 mails .. no reply

solar pewter
#

does gl tools guys really effective?

twin fractal
#

Why cant i get into any war mode or arcade matches?

night cloak
#

@twin fractal what it says ?Can you provide screenshot?

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@solar pewter gl?Do you mean gfx tool?

night cloak
#

In notch phone I can't move control to that space area in left and right

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I wanted to move player list to left and map to right but I can't ugh, they messed up with notch phone

twin fractal
#

@night cloak it takes me over 20 min if im lucky, just to get into an arcade match. I understand that with my rank in duos its hard to get a match but that shouldnt affect arcade. Same with FPP matches its extremly hard to get a match that isnt 10+ min wait

amber hedge
#

@night cloak change orientation

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I think it should work

wind kiln
#

Hey guys how do I fix my PUBGm crash

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It installed internal update than restarted and stopped working at all afterwards

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I deleted my game 5 times now since last night and every time install it and launch it it installs same update and it does same thing restarts it and game won’t work anyone

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Anymore*

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And this is the screen that will not change after it is updated and restarted

night cloak
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@amber hedge still I can't

wispy matrix
#

@wind kiln did u wait for abt a minute to load the screen?

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it takes my phone 1-2 minutes to get past this blue screen

wind kiln
#

I waited one time over 10 minutes nothing changes

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Every time I reinstalled the game

wispy matrix
#

u sure u have all the files necessary?

wind kiln
#

It installs update and asks for game restart

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It didn’t give me any other notifications at all

wispy matrix
#

try opening game once again. and wait for the blue screen to load

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give it abt 2-3 mins

wind kiln
#

I haven’t changed any settings on my game I played it before this update appeared without issues

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Ok

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Be back in 5

wispy matrix
#

👌

wind kiln
#

Nope

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Same

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This screen only

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Top part of the phone gets hot

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Ate 5-6% of my battery

near token
#

I have a question

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Anybody?

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Help me

night cloak
#

I can help

lone loom
#

My game is lagging af in Asia

night cloak
#

Try another server

lone loom
#

Europe doesn't have lag

night cloak
#

Why dont you use europe then?

lone loom
#

Srsly ?

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Then my rank ?

wind kiln
#

I have real problem Johny

night cloak
#

Just begin over on europe

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i think fixing lag is more important

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But its up to you

wind kiln
#

I can’t even open my game

night cloak
#

Try to uninstall in

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it*

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and then download it back

wind kiln
#

Did that 5 times same thing happens

lone loom
#

I think your phone gets hot when pubg loads it's resources

wind kiln
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This update comes on

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Than it asks me to restart game

night cloak
#

Wait for it to update

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Can you show me the request to restart the game?

wind kiln
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Than this screen comes on when I launch game

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I don’t have snap shot of it

night cloak
#

Make one

weary cosmos
#

26mb update? thats 0.8.5?

wind kiln
#

But after it installs it it pops message with yellow ok to restart game than it closes game off when you press ok

night cloak
#

Can you make a screenshot of that message?

wind kiln
#

And once I open the game again

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Won’t get pass this screen

night cloak
#

And how long did you wait?

wind kiln
#

Longer I wait on this screen phone gets hot and battery depletes

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Since last night

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Before that it opened as always no issues

night cloak
#

I think your phone cant handle the new update

naive finch
#

Bro you have deleted some file from data

night coral
#

Quick question, we can make custom rooms in fpp now, right? No restrictions whatsoever?

wind kiln
#

It’s I phone 7+ with 128gb memory

strong hull
#

Is it illegal to play pubgm with ps4(or any other) controller?

naive finch
#

Reinstall the game

night cloak
#

Cx, no but its unfair because you are way better with a controller

wind kiln
#

I did delete game 5 times by now

strong hull
#

will we get ban if we use it?

wind kiln
#

Same update comes on and does same thing

night cloak
#

Cx, if you are unlucky, yes

strong hull
#

Longest ban periods?

naive finch
#

10 years

night coral
#

30 days or 10 years

night cloak
#

Not illegal but they just dont want it because its unfair

wind kiln
#

Well looks like no one here is the professional help

strong hull
#

@night cloak so technically we can only use our screen?

night cloak
#

Thats right!

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And your power button to disconnect from the game

strong hull
#

Last question, what if we use a trigger?

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Like the "L1R1 Trigger"

night cloak
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Im not sure

strong hull
#

kk thanks for helping

robust ledge
#

@wind kiln just force stop the game and open it

night cloak
#

Np, btw thank nero too, he helped too

robust ledge
#

@strong hull triggers won't get u banned

wind kiln
#

I did and I do that with all my games

night coral
#

Tbh, swiping on a screen is much easier than using a console-like controller

robust ledge
#

@wind kiln it happens for me too
But I force stop it and works u need to have good internet probably wifi

wind kiln
#

Double tap on home button on iOS device than force off

night cloak
#

@wind kiln your phone just cant handle it

night coral
#

But, yeah, it seems there are reports of guys getting banned when using console like controllers

wind kiln
#

Bro I don’t think it can’t handle it

robust ledge
#

@wind kiln device?

wind kiln
#

I think it that it has some bug

strong hull
#

wait wait...
A gamepad/Joystick can be used to play pubgm if you rooted your phone, what if we didnt root our hone?

wind kiln
#

I phone 7+

strong hull
#

Phone*

night coral
#

I do see those reports, but, can’t really tell if controllers really is unfair or not

strong hull
#

will we also get ban?

night cloak
#

Well it isnt working

robust ledge
#

@wind kiln if u can get to login screen click repair
Or just reinstall
My friend plays on iPhone6

wind kiln
#

I can’t that’s the issue

robust ledge
#

Then reinstall

wind kiln
#

This screen is the only screen that it gives me

strong hull
#

Why do people accusing playing on "gamepad/joystick" is unfair

robust ledge
#

@wind kiln ik I have been there

wind kiln
#

I did that 5 times

night coral
#

@strong hull Should be the same issue there, and it will get you banned too if they can detect it. Only if they can

robust ledge
#

@wind kiln maybe some permission r not enbaled

wind kiln
#

And every time I reinstall game this update comes on

robust ledge
#

@wind kiln yea that will always come

strong hull
#

so technically they could detect our joystick?

wind kiln
#

Than it goes back to same screen that you see on top

robust ledge
#

@strong hull yes

night cloak
#

yes they can.

night coral
#

@strong hull some of those guys see it as an unfair advantage, but if you ask me, it seem like it doesn’t. But you can’t ignore them as well though

robust ledge
#

Triggers cannot be detected

strong hull
#

@robust ledge im talking about joystick

robust ledge
#

Ppl r using mouse and keyboard with phones also

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@strong hull I said yes for joystick brah

strong hull
#

Planning to play with ps4 joystick but not sure will I get banned

night cloak
#

Pro ps4 players can use joysticks very well. That makes joysticks OP for ps4 players

strong hull
#

Joystick is completely ILLEGAL to be used?

robust ledge
#

@strong hull no

night cloak
#

Nope

blazing fulcrum
#

Been getting this ever since the update came out ! at first it wouldn’t let me in the game
after countless reinstalls it works but still shows this error every time I open up !
Just for clearing it out i use an iphone x with more than 30 gigs in space and 4g network to play

night coral
#

@wind kiln as far as I know, this is caused by a connection issue as it has been in a beta version earlier. Try setting your connection’s DNS to 8.8.8.8 and try logging in again

robust ledge
#

@blazing fulcrum u need wifi

blazing fulcrum
#

so that means i cannot play if I have a faster data connection?

robust ledge
#

@blazing fulcrum do one thing take hotspot from Ur Friend if u dont have WiFi

night coral
#

@blazing fulcrum what I told shockwave earlier should probably work for you too, try it

robust ledge
#

@blazing fulcrumu can play but first boot up needs wifi

#

On iphone

#

Also try the dns setting also if it still doesn't work

blazing fulcrum
#

that’s absurd so now everytime i have to take hotspot or use wifi just to acces the game ! but why ?

#

why won’t they fix this

wind kiln
#

Ok let me try that

robust ledge
#

@blazing fulcrum no only once lol

#

Gtg goodluck

night coral
#

@blazing fulcrum probably they’re experimenting with stuffs on the server. I have been experiencing this issue too earlier last month but it’s fixed for me now. iPhone 6

blazing fulcrum
#

it was unbearable at first ! it would show i have 0 friends and then throw me out after every game ! i basically had to repair after every single game

#

cz it just won’t work

wind kiln
#

See I think it’s not the phone but dang settings

night cloak
#

Delete it and then download it back

blazing fulcrum
#

did it more than 5 times atleast

night cloak
#

@wind kiln try deleting sone old files and apps

#

Some*

wind kiln
#

What apps man

night cloak
#

Games you never use

wind kiln
#

Only app I installed recently was music app

night cloak
#

Oh

wind kiln
#

I have 128gb memory

#

It’s not like I need space for 26 mg update

#

Well that’s messed up if you need more speed than that bro

blazing fulcrum
night cloak
#

Try to download the update and when the restart message pops up force close it

wind kiln
#

Ok so don’t punch ok to close the game

#

I’m installing it again with new dns

night cloak
#

Thats right

cyan edge
#

Hey anyone who can help with ios

night cloak
#

Sure... xD

past pawn
night cloak
#

Search a new car

wind kiln
#

Hahahaha

#

Nice man I’ve seen some crazy stuff in PUBG too hehehe

night cloak
#

And drive carefully next time

blazing fulcrum
#

if it doesn’t work even after these speeds then i have no clue what else am i supposed to do

past pawn
#

Fix these

night cloak
#

Whats wrong?.

wind kiln
#

Bro this game shouldn’t be this heavy

tidal warren
#

Hi, don't forget to report it via the in-game report button, or by sending the Tencent customer support an email. @past pawn

wind kiln
#

They should make size smaller

past pawn
#
  1. Car stuck
  2. Scar in pistol slot of inventory
  3. No weapon bug in war mode
storm flumeBOT
night cloak
#

1, search a new car

tidal warren
#

Also, please, this channel is not meant for discussions.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

2, drop your scar and pick it up again

tidal warren
wind kiln
#

Yeah keep this chat for support purposes only guys

night cloak
#

thanks for the help @tidal warren

wind kiln
#

KitKat are you admin here

tidal warren
#

Look at the roles on the right side.

#

I am a moderator.

cyan edge
#

Look

#

Bro

night cloak
#

Turn your phone

cyan edge
#

I need to occupy the notch

#

How to do it

tidal warren
#

The notch is currently an issue. There is no way to fix this at the moment, optimization is needed.

#

Hopefully, it will get fixed with the next update.

cyan edge
#

No it was good last time i played

wind kiln
#

Nope it still don’t work

cyan edge
#

From today it is doing this thing

night cloak
#

Yea force close now

wind kiln
#

I did and opened the game

#

Still this screen only

night cloak
#

Try to wait

tidal warren
#

Are you on iPhone 7 plus? @wind kiln

wind kiln
#

Yes kit

tidal warren
#

I have seen other users have this issue.

wind kiln
#

Crap man

#

Not me

tidal warren
#

What seems to have helped is just reinstalling the game.

wind kiln
#

I need this game for my YouTube channel

tidal warren
#

I play on iPhone 7 plus as well, and this has never happened to me. 🤔

wind kiln
#

I did this is 6 th time

tidal warren
#

Are you on data or WiFi?

wind kiln
#

And every time same thing

#

WiFi

tidal warren
#

If you are on WiFi, change your DNS to 8.8.8.8.

wind kiln
#

Yes I did

#

I added

#

DNS it wasn’t on before

#

Deleted game reinstalled and same issue

tidal warren
#

Do you have your DNS set on manual now?

plain bone
#

When update is coming we are facing lots of issues

wind kiln
#

Yeah I think let me check

tidal warren
#

It needs to be set on manual, and you have to add the DNS server.

#

@plain bone no official date known as of yet.

wind kiln
#

Yes it is

wind kiln
#

Could I restart my phone

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

wind kiln
#

Guys please stop spamming random pictures

tidal warren
#

@plain bone read above please.

wind kiln
#

We’re trying to figure out this issue

umbral breach
#

Anything about. 8.5 update?

tidal warren
#

@vocal minnow I have already answered his question. No need to repeat.

vocal minnow
#

Nope. @umbral breach

#

@tidal warren Ohh

#

@tidal warren Sorry bout that

tidal warren
#

@umbral breach as is said above, no news.

umbral breach
#

😫😫Ok

night cloak
tidal warren
#

Someone has said that perhaps a factory reset of the device fixes the issue. @wind kiln

night cloak
#

Can anyone help with this, I can move name list to left and map to right

#

To that space

tidal warren
#

You should be able to just drag them across. @night cloak

night cloak
#

I am using notch phone, it was not like this before

#

I can't

#

It happens today

vocal minnow
#

You have selected something else.

tidal warren
#

Repair the client. @night cloak

umbral breach
#

@night cloak u can't use the empty space unless n until ur ui allows to

night cloak
#

How @tidal warren

umbral breach
#

Your ui needs to be optimised for pubg

wind kiln
#

No man I can’t afford to factory reset @tidal warren

umbral breach
#

Which device?

wind kiln
#

Iphone7+

vocal minnow
#

@night cloak It should be there in the login screen.

night cloak
#

Ok I got it

umbral breach
#

Sorry shock @wind kiln im asking to @night cloak

wind kiln
#

My bad

night cloak
#

Mine is mi a2 lite

#

It was screen until yesterday

tidal warren
#

Are you sure it was working before?

vocal minnow
#

@night cloak

night cloak
#

And there is 2 space at end when play today

umbral breach
#

Yes its miui optimisation issue

vocal minnow
#

Top right. @night cloak

#

There's a repair option.

night cloak
#

Ok, let me try that

tidal warren
night cloak
#

Did it need internet data?

desert knoll
tidal warren
#

It needs data to run the game, yeah. But repair takes like 5 seconds. @night cloak

night cloak
#

Ok, ty for help. I will try that

desert knoll
#

@vocal minnow nope...Why??

night cloak
#

Miramar is harder to handle, you need good wifi for miramar

tidal warren
#

@vocal minnow If I am already providing an assistance to someone, there is no need to interrupt. This isn't a race.

#

Please, understand.

vocal minnow
#

@tidal warren I'm not competing with you, well many people are asking for help, I'm just trying to help you and them.

tidal warren
#

@wind kiln honestly, just wait for the new update.

#

@vocal minnow If I am already assisting someone, no need to provide extra help.

#

That is all I am saying.

cyan edge
#

@tidal warren i cant use full screen from today i was using it yesterday did you guys rolled out new update regarding notch?

vocal minnow
#

Well I didn't mean to offend you in any way,I'll leave. @tidal warren

desert knoll
#

@night cloak miramar and erangle both are off same size...Then I need wifi for that...When I have best data connection speed..

tidal warren
#

@cyan edge did you get an in-game patch?

night cloak
#

I repaired but same

#

Btw here is my Lobby there's also space at both end

tidal warren
#

Did you update your phone's OS in any way? @night cloak

night cloak
#

It's annoying

tidal warren
#

Is anything different from yesterday?

night cloak
#

Yaa it latest

cyan edge
#

Me 2 bro

night cloak
#

Yaa there was no space yesterday

#

@cyan edge exactly for me

cyan edge
#

Exactly

tidal warren
#

Have you updated the OS??

night cloak
#

True, but miramar has more hills and detail, that makes miramar harder to handle

#

It's notch phone error o guess

cyan edge
#

Nope

#

Im on ios

desert knoll
#

@night cloak ok...I will try once with wifi...

tidal warren
#

Because something must have changed, and if you did not get an in-game patch, this means it was not from pubgm's side.

cyan edge
#

@night cloak what is you os

night cloak
#

Android

cyan edge
#

Im on ios he is on android

tidal warren
#

Are you on XS? @cyan edge

cyan edge
#

@tidal warren yea

tidal warren
#

That is sadly an issue with the optimization, the phone is brand new.

cyan edge
#

No it was running fine till yesterday bro

night cloak
#

Same for me too

#

Today there appears space at notch and down

tidal warren
#

If it has changed for both of you, and you are on 2 different operating systems, this must mean something has changed within the game.

cyan edge
#

Yup

#

Yea

tidal warren
#

However, I am not aware of any patches getting rolled out.

night cloak
#

I will contact support team through game, that's only way ig

tidal warren
#

Yes, please ask the customer support

night cloak
#

Because it's really annoying

tidal warren
#

Within the game.

cyan edge
#

@night cloak true bro

tidal warren
#

Or you can send them an email as well.

storm flumeBOT
night cloak
#

Ok, thanks for your help! Appreciated @tidal warren

cyan edge
#

Accept my request

tidal warren
#

Let me know later if it got resolved somehow. @night cloak @cyan edge

cyan edge
#

@night cloak

tidal warren
#

Either DM me or tag me here.

#

Once they answer you.

cyan edge
#

@tidal warren sure

night cloak
#

Ok

#

Sure

sturdy isle
#

Finally a reply from customer care

slate anchor
wind kiln
#

I got same reply man

tidal warren
#

@sturdy isle what was the question?

sturdy isle
#

Ban and the notch problem

#

they fixed my notch display problem today,,,but my account still not recovered @tidal warren

night cloak
#

@tidal warren can you bring me up to speed on some of the new problems, just have kinda been away from this discord for a while

sturdy isle
#

@slate anchor lol is dis possible

night cloak
#

If so please tell me in dms

tidal warren
#

Yes, it might take them a while to answer to the claim on your banned account. @sturdy isle

sturdy isle
#

@tidal warren yeah but im happy that they fixed the notch problem asapsyringe pubgchickendinner

tidal warren
#

What device are you on? @sturdy isle

sturdy isle
#

Xioami pocophone f1

tidal warren
#

Did you get a patch?

sturdy isle
#

Noo

tidal warren
#

So it just fixed itself?

sturdy isle
#

they fixed it ingame itself

#

@tidal warren yeah

slate saffron
#

When will they fix in game voice?

agile mortar
#

Anti cheat update for 0.8.5 ?

slate saffron
#

Forget new maps, new guns and new vehicles. Just fix voice.

glass badger
#

There reply On The Ban Topic

night cloak
#

Why notch support is not available in my Realme 2 Smart Phone?

umbral breach
#

@night cloak not all ui can customise the notch for pubg

#

But they're working on ut

night cloak
#

Ok

umbral breach
#

So update is coming tomorrow

near token
#

Can i gift my rename card to one of my friends?

night cloak
#

@near token no

umbral breach
#

Nope @near token

near token
#

Oo

#

Ok

night cloak
#

umbral breach
#

Well @night cloak u hve to wait for ur device to get optimised as colour os is slow on updates

#

Or i can day oppo

night cloak
#

Yea

umbral breach
#

Say:

night cloak
#

-`,

south ice
#

Bhai mera reply nahi aaya

#

Ab kya karu

night cloak
#

is the next update have bug fixed?

deft gull
tidal warren
#

@south ice only English please.

#

@deft gull you have to do it all in one go.

neon patio
#

@deft gull You must get them all in a single game

deft gull
#

Thanks for the help @neon patio

sour osprey
#

Any better server improvement in 0.8.5? @tidal warren

autumn sphinx
#

Why is gifting things limited to UC and shop things... Why cant we gift extra outfits to new players we might know?

sour osprey
#

Cause from last update are unstable

tidal warren
#

@autumn sphinx feel free to send this suggestion to the customer support.

storm flumeBOT
neon patio
#

@sour osprey Theres an upcoming patch tomorrow that involves numerous improvements in several different fields.

night cloak
#

will they fix some bugs in 0.8.5?

tidal warren
night cloak
#

so the answer is no?

neon patio
#

@autumn sphinx Gifts can only be purchased for other players, you cannot gift items from your own inventory. Gifting was made this way to prevent people from using multiple accounts and gifting all achievement/challenge rewards to a single account.

tranquil verge
#

I need join link of this server

half yewBOT
sour osprey
#

@neon patio i have readed it but i dont see server improvement

tranquil verge
#

Cool thanx @tidal warren

tidal warren
#

@night cloak the answer is most likely yes, that is what the 0.8.5 beta focused on the most. Bug fixes and better optimization.

neon patio
#

@sour osprey I can't say yes or no on the topic, considering there is still some unsaid improvements in tomorrows patch. You'll have to wait and see.

night cloak
#

i will hope so...
thanks for the information @tidal warren

tidal warren
#

No problem.

sour osprey
#

@neon patio thanks for replies👌

#

@tidal warren also ya

umbral tinsel
#

When are you gonna fix this, game is not smooth on xsmax

autumn sphinx
#

@neon patio i did say extra, i mean instead of dismantling you can gift it..... But let it be

neon patio
#

@autumn sphinx Again, anything in anyone's inventory can't be gifted. This helps prevent people from farming achievements and challenges and sending all of their "extra" gear to a single account.

umbral tinsel
#

This to

umbral breach
#

Poco f1?

neon patio
#

@umbral tinsel All you can do is wait for an update/patch that fixes your resolution.

umbral breach
#

@night cloak @night cloak guys this is system's issue not pubg so wait untill your os provides customised optimisation for it

umbral tinsel
#

Do you think it will be fixed tomorrow ? @neon patio

umbral breach
#

Don't think so untill it geta fixed by miui

rotund trellis
#

My game is kinda messed up, I literally get the server reloading thing like every 1 minuet in the lobby and it keeps restarting our matching . kinda annoying, does anyone else have this?

neon patio
#

@umbral tinsel Can't promise anything, normally phones with bezels on the screen would automatically scale the UI correctly.

spring void
#

@rotund trellis may be check your internet connection

umbral breach
#

@rotund trellis not me as I'm already waiting for my patch for honor 10....I'm out of game from like over 20 days

umbral tinsel
#

iPhone X and xs dont hâve this problem only xsmax

neon patio
#

@rotund trellis Are you on IOS?

rotund trellis
#

I am

neon patio
#

I also know someone having the same issue, i'll have a look into it

spring void
#

@rotund trellis try reporting to customer care service too.

rotund trellis
#

I have good internet and everything, it started doing this as soon as the sanhok update came out and been doing it ever since. I can’t really get into matches now unless it joins the game instantly

neon patio
#

@rotund trellis It's likely not an issue with your internet, just be patient for now until we have more people look into it.

rotund trellis
#

Okay. Thank you!!

echo pebble
#

System merit will fix tomorrow patch?

tidal warren
#

Hello, hopefully it will be. @echo pebble

#

We will have to wait and see.

half remnant
#

the update that is due tomorrow will fix the lag and low fps ? or is it just skins and stuff that people don't care about

pseudo fjord
#

It will not necessarily fix anything but hugely optimze the lag

tidal warren
#

@half remnant I would expect it to do so since the main point of 0.8.5 is bug fixes and optimization.

#

We will have to wait and see,

#

what the new 0.8.5 version brings us.

pseudo fjord
#

@tidal warren sanhok will look much more polished

tidal warren
#

Most likely yes.

buoyant fern
#

will the server lag issue be fixed in the next update

night cloak
#

We hope so

exotic steeple
#

Hi my have 3 gb ram and lagging how to , close lagging

pseudo fjord
#

@tidal warren it was not a question it was a statement 😂

spring void
#

Try closing background apps and having more free storage

#

@exotic steeple

tidal warren
#

Well, this channel is not really meant for statements. Please, try to keep it related to support questions.

pseudo fjord
#

@tidal warrenk

exotic steeple
#

@spring void thx

tidal warren
#

@exotic steeple clear cache, repair the client and make sure your internet connection is good.

pseudo fjord
#

@exotic steeple are you using mi note 3

tidal warren
#

The latency is most likely caused by high ping.

spring void
#

@exotic steeple no problem feel free to ask anything else

odd goblet
#

You guys should fix the bad things in game before adding a whole bunch of new thing that will certainly bring even more bad things, the most important is the thing with the servers I mean at the beginning I start with 37 ping and suddenly lag comes with 900 ping (not only me because i play with a friend and it happens to) concentrate in the actual problems and then add more things or do both but give priority to fixing the bugs and bad things

spring void
#

@pseudo fjord this is not a place for chatter please move to #chat

tidal warren
#

Hello, do not forget to notify the customer service of your suggestions. @odd goblet

storm flumeBOT
pseudo fjord
#

@spring void I am trying to help sir

spring void
#

Mods and admins cannot do anything try contacting customer care @odd goblet

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

weary cosmos
#

0.8.5 update is tomorrow, right?

spring void
#

Most probably @weary cosmos

#

Stay tuned in #afor further information @weary cosmos

lofty tinsel
#

The update will coming tomorrow is 0.8.5 or not ?!

snow valve
#

Yes it is 0.8.5 @lofty tinsel

lofty tinsel
#

Thanks. But there is no notes for optimize or lag fix !

snow valve
#

It will be given soon.. Keep an eye on #news

wraith brook
#

What's new in update

lofty tinsel
#

Thanks

snow valve
pseudo fjord
#

It will be out in the morning

wraith brook
#

@snow valve hmmm

snow valve
#

***What's new:

  • Added outfits with exclusive emotes.
  • Pop-ups during login have been adjusted.
  • News now display information more efficiently.
  • Daily sign-in rewards have been improved.
  • Swiping in vehicle page has been tuned.
  • Packs can be opened right after purchase.

Stay tuned for more more information!***

@wraith brook

lofty tinsel
#

So this is not the full patch notes ?

snow valve
#

It's a new update so the Bug fixes should be there

#

@lofty tinsel it's written stay tunes for more information... So more information will be given

vocal minnow
#

This update mainly focuses on fixing bugs and other issues. @lofty tinsel

lofty tinsel
#

Ok thanks. I'm waiting

pseudo fjord
#

@snow valve this is more of a optimisation patch

snow valve
#

Mainly in Sanhok Map

#

ikr

pseudo fjord
#

@snow valve sanhok will look pretier

vocal minnow
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.

snow valve
#

#chat @pseudo fjord

night dawn
#

Update timing on 9th?

#

Sup kitkat

tidal warren
#

Yes, check #news. @night dawn

#

It is all there. blobthumbsup

night dawn
#

Ok

spring void
#

Information is there already and more will be given out later

pseudo fjord
feral bolt
tidal warren
#

Hello, please send this to the customer support. @feral bolt

storm flumeBOT
tidal warren
#

Thank you. :))

feral bolt
#

Thanks!

night dawn
#

What if merit bug still didn't get a fix.

#

Lol

tidal warren
#

There is no point to speculate. @night dawn

night dawn
#

Well lets wait and watch

tidal warren
#

"What ifs" don't really help our current situation much.

#

Yes, we will see.

night dawn
#

Yeah

feral bolt
spring void
#

Oops! But This channel is for pubg mobile support move to #chat

quartz tide
#

🤔

woeful matrix
#

On my friend's iPhone 8+, almost everytime a (driving) Vehicle is nearby, the game freeze and requires a restart. This happens most of the time, but sometimes doesn't. Reinstalling and repairing the client several time did not fix this issue. It can only be avoided by turning off the SFX, which makes the game unplayable. Is this problem already reported and/or is there a fix for it? It clearly is a issue with the Vehicle soundfiles (All vehicles, no exceptions).

#

Thank you in advance!

spring void
#

@quartz tide can you please explain what seems to be the issue

tidal warren
#

@quartz tide Hello, yes, many players have been encountering higher ping, especially on the Asian server. Hopefully, the upcoming update should tune things a bit.

quartz tide
#

Oh ok thx so I wait for it

#

9th oct is 8.5 update?

spring void
#

@quartz tide most probably yes stay tuned in #news

tidal warren
#

@woeful matrix Hello, yes, this seems to be an issue for other devices as well. Tell your friend not to play on HDR, turn the graphics down to smooth and ultra.

woeful matrix
#

@tidal warren Thank you, we'll give it a try. Do you have any news of if it will be fixed in a future update?

tough grove
#

usually for other fps games after recoil the crosshair should go back to the starting point, but i noticed for this one it goes up and stays there, like after i empty a mag in practice mode, my player ends up looking upwards.

shouldnt it rightfully return back to the original aim, instead of ending up facing upwards?

spring void
#

Thats generally the nature of the game. Mods and admins may be able to provide you further information but its like that since start @tough grove

tidal warren
#

We do not have insight into the workings of the dev team. Therefore, I do not have any info on this issue. Could get fixed with the upcoming 0.8.5 update. We will have to wait and see. Check out #news. @woeful matrix

sturdy isle
#

@umbral tinsel this was fixed right now

woeful matrix
#

Alright, gotcha. Thank you @tidal warren!

sturdy isle
#

@tidal warren should i try another email on my ban explaining it to devs about the screen problem

storm flumeBOT
tidal warren
#

@sturdy isle sure, go ahead if you wish.

#

That is because of the recoil. If the gun has very bad vertical recoil, of course the crosshair is going to stay up where the gun travels upwards. However, yes, I understand where you are coming for. If you would like to share this view with the devs feel free to send them an email: PUBGMOBILE_CS@tencentgames.com. @tough grove

tough grove
#

alright thank you

#

just 1 more thing, the description of the pan says "it blocks bullets" this is a dumb question, but like... how? lol

tidal warren
#

Well, it blocks bullets since the surface of the pan literally acts like a mini shield for your butt.

tough grove
#

oh you mean it helps "lower" damage from shots from the back?

tidal warren
#

If someone is trying to kill you and only hits the pan, that will not register any damage.

tough grove
#

from the back?

spring void
#

Simply all bullets that hit the pan will be deflected by its surface

tidal warren
#

Yes, from the area where the pan is situated.

#

It is sort of like a helmet for your backside, but it does not get damaged. Equipping a pan is not that big of a protection and definitely is not something needed for survival.

night cloak
#

When will you guys fix the lag already?

#

I've had this issue for months and i can't be patient anymore

tough grove
#

i see

tidal warren
#

@night cloak Hello, check #news.

night cloak
#

Seriously I'm so tired of this lag

tough grove
#

that is something very interesting haha

tidal warren
#

Yes, we all are. @night cloak

tough grove
#

thanks once again man

tidal warren
#

No problem.

night cloak
#

It doesn't say anything about optimization

gaunt falcon
#

Its not the lag that gets me its more if the matching making and ping...

spring void
#

It right now states only what is new

night cloak
#

And when i shoot i lag when i scope with 4x and 8x i lag lowering the graphics and resolution to the lowest ones as possible doesn't help

tidal warren
#

@night cloak well, bug fixes and optimization are expected since the 0.8.5 beta mainly focused on that.

night cloak
#

I have been whining like a btch for months

tidal warren
#

If I cannot help you in any other way feel free to rant in other channels, thank you. @night cloak

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

Well i hope it will improve the gameplay

spring void
#

@night cloak if you do not want more assistance please move to #chat

gaunt falcon
#

I only started to experience lag issues after sanhok came out no homo

spring void
#

@gaunt falcon it will be fixed in 0.8.5

tidal warren
#

Yes, many players are encountering lag. @gaunt falcon

spring void
#

Most probably

tidal warren
#

As I said, the update is coming soon.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

gaunt falcon
#

Btw does anyone else when they get killed the screen glitches and you just hover over you're body?

tidal warren
#

Yes, that is quite common as well.

#

We have gotten many reports on that.

#

Same applies.

gaunt falcon
#

I hope they do fix that XD

spring void
#

You can report bugs to the devs through customer care in game

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

gaunt falcon
#

@spring void do you receive sudden lag spikes during end game?

toxic fern
#

I think helloween update is coming with zombie mode?

spring void
#

Everyone does please limit this chat to #chat

tidal warren
#

@toxic fern we will see. 😉

toxic fern
#

@tidal warren yep

wraith brook
#

Is the update will in game or we have to get it through play store

toxic fern
#

@tidal warren what you think about server pic what you think

tidal warren
#

We do not know, most likely in-game. @wraith brook

#

I like the server pic. :p FeelsPumpkinMan @toxic fern

wraith brook
#

@tidal warren if so then it will be very good

tidal warren
#

We will see. If I cannot help you in any other way, please move to other channels that are designated for chatter. blobthumbsup @toxic fern

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

round drum
#

Whens the 0.8.5 update dropping again?! Like specific time?

spring void
#

@round drum most probably tomorow

tidal warren
#

Hi, please check #news. There is no more specific info. @round drum

round drum
#

Oh oh yeah i forgot nvm it’s tomorrow just the specific time is kind of an issue cuz i hate converting

#

Thank you Ms KitKat

tidal warren
#

No problem.

vapid terrace
#

I am royal pass like 50 something and since I downloaded the game I have never shown up on the airplane skin thing but I have like 5 airplane skins.

median moth
#

PUBGm has been making a habit of kicking me out of matches whenever I lose network connectivity, and not letting me re enter the match when I regain connectivity. Even if I am still alive.

zinc acorn
#

How are you so sure that you didint died

median moth
#

@zinc acorn squads

#

or duo

night cloak
#

Dont use this channel if you dont need help @median moth

rain wraith
spring void
#

Please report bugs to customer care via in game or email tencent

umbral tinsel
#

@sturdy isle oh whahahah just saw it

#

Thanks for fixed it so fast

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

weary cosmos
#

new events coming?

tidal warren
#

Hello, yes, that is a new server picture, spookyyyy time aka Halloween is coming. Also, for future reference, use #discord for server related questions.

formal anchor
#

will anything happen if I use gfx tool for pubg mobile ?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

tidal warren
#

You can get banned from a month up to 10 years. @formal anchor

cinder flax
#

My friends r using gfx tool since couple of months.. they r noy banned yet..

rigid yoke
#

@cinder flax u r right bro same here

tidal warren
#

Everyone gets punished eventually.

#

It is up to you, but once your account does get suspended, do not come complaining here that you were not aware of the consequences.

cinder flax
tidal warren
#

@wraith brook how bout you try to remain civil.

#

Thnx.

wraith brook
#

@tidal warren ?

fallen stump
#

what is this

tidal warren
#

@wraith brook no middle fingers.

wraith brook
#

@tidal warren ohh sorry

fallen stump
#

.

tidal warren
#

I'd say that website is meant for redeeming gifts given out in various events. @fallen stump

wicked dune
#

Do u know about any emulator tournaments for Asia? @tidal warren

tidal warren
wicked dune
#

They are all for mobiles @tidal warren

#

No tourneys for emulators

tidal warren
#

Well then, in that case, that means there are not any. @wicked dune

#

Every available tournament is posted there.

wicked dune
#

Okay lol I just wanted to play

quasi blaze
#

I wasn't ready but the game started matchmaking

kind drift
#

@quasi blaze repair the game and see , if it occurs again report it in-game

wraith brook
#

I mistakenly blocked my friend in chatting . How to unblock

#

Please tell

livid prairie
#

too many people using AIM hacks!

#

what is pubg mobile team doing for it?

#

people are using vector and continuous shooting with it without reload!

night cloak
#

@livid prairie please report them using in game report button and let devs know there is nothing can discord staff do!

spring void
#

Report them after being killed

night cloak
#

@wraith brook about the Discord right? Go to #discord

quasi blaze
#

Where is Mic and Speaker icon?

night cloak
#

@quasi blaze it should be there try to repair the game

wanton meadow
#

when merit bug fixed ??

night cloak
#

@wanton meadow probably in upcoming 0.8.5 update

glacial swallow
#

what is this??!

wanton meadow
#

i think tomorrow

night cloak
#

@glacial swallow repair the game client maybe it will be fixed and let us know if it does

bitter falcon
#

can anyone can help me my main acc got ban i spent more than 500$ in that acc i contact tencent but they never reply me😞

vital sluice
#

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

#

@bitter falcon. ^^

bitter falcon
#

its been 3 days they havent reply yet i hope i can get my acc back😞

#

ty logan

silk hamlet
#

Is this lag ever gonna get fixed or u gonna say it’s my device or internet again

ruby brook
#

The match making in the game is broken..I'm diamond and i was matched with silver for teammates..unbelievable..Add getting kicked out of games..Its Terrible

night cloak
#

@silk hamlet it only happened once right? Not always?

silk hamlet
#

Since patch when in start game it always crash 4 or 5 times it’s normal now

#

And it happen to me 2 times after I get knocked I can’t use weapon or get in car or heal

ruby brook
#

all this started after the 16MB patch for me

silk hamlet
#

Same

#

After 16m patch

#

The game just keep on loading and sometimes I get ping of 968 during match’s

night cloak
#

@ruby brook hmm this issue has been reported by few players here maybe it will be fixed in 0.8.5 update

#

@silk hamlet dw,let's wait for upcoming update and see everything is fixed or not!
Thanks for understanding

ruby brook
#

if they don't fix it in tommorow's update..I'm done with this game

silk hamlet
#

Hope so

open oracle
#

@ruby brook the bugs in current version will be fixed i think but new bugs will be added to fix later😑😑

tidal warren
#

@flint brook watch your language.

wind frost
#

Why I got loading so much

#

When I go to clan screen it's keep loading

spring void
#

Maybe check your internet connection or it is a system bug which may be fixed in 0.8.5 @wind frost

ruby brook
#

@open oracle🤣 classic pubg

wind frost
#

My internet is fine

ruby brook
#

@wind frostsame here

spring void
#

@open oracle @ruby brook if you dont need support please move to #chat

#

A mod or admin will come soon to help feel free to ask something else

#

The game right now has many bugs they can be fixed hopefully in 0.8.5 update @ruby brook @wind frost

lilac compass
#

Hello i lost one of my account how can i get it back

spring void
#

How did you lost it ? Was it banned ? Or was a guest account please provide more detail so a mod can help you the second he comes online

#

@lilac compass ^^^^^

hybrid fern
#

Ppl in my clan r my friends but in clan it shows them idle but in friends list they r in match

#

And vice versa

#

If I send a request to a idle person and call him he says he is in a match

#

Don't know what to do

#

@modern gale

weary cosmos
#

please, add tpp<->fpp change button and red dot/2, 3 scope shape and color change setting and shadow disable/enable setting plz!!!!

tidal warren
#

@weary cosmos hello, send this suggestion to the customer support.

storm flumeBOT
tidal warren
#

@hybrid fern it could be a bug, please report it via the in-game report button.

hybrid fern
#

Is the bug know or its just me facing the problem

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

tidal warren
#

@hybrid fern I have encountered this issue as well.

hybrid fern
#

Ok thx

tidal warren
#

Report it please to create more awareness.

hybrid fern
#

Ok

#

And

#

Y did they remove reservation option ...any idea

sturdy flame
#

When the heck is the reticle update??? It should've already came out :(

hybrid fern
#

??

tidal warren
#

@sturdy flame read #news please.

#

@hybrid fern I am not sure, maybe it will come back.

sturdy flame
#

@tidal warren I already did... Nothing's there on it

hybrid fern
#

Hope it comes back....thx btw

tidal warren
#

Next time, please, look more carefully.

night cloak
#

Excusi but is the server chugging?

#

Loading sign coming on for ages

#

Pubg?

#

Think they need to clear out their server cache a bit

rigid nymph
#

@night cloak check your internet speed lol

sturdy flame
#

@tidal warren still doesn't say anything about changing the reticle color or style on the red dot :/

weak hedge
#

My game keeps loading forever. Internet is fine. I see others also have this problem

night cloak
#

Pretty sure not the internet speed

flint brook
#

Okay

rigid nymph
#

Hmmm

night cloak
#

Well couple of my friends are also suffering this problem

#

I mean a lot

rigid nymph
#

It's fine for me idk

sturdy flame
#

@flint brook hf

night cloak
#

Maybe around my area?

sturdy flame
#

K

night cloak
#

@flint brook Why?

#

Different isp's same problem

dawn blaze
#

Is this official pubg mobile support?

#

Who answers questions here?

sturdy flame
#

@dawn blaze everyone

dawn blaze
#

Lol

night cloak
#

Almost everyone

sturdy flame
#

^

dawn blaze
#

Has anyone heard of the merit bug

sturdy flame
#

Nope

night cloak
#

No

dawn blaze
#

My merit is stuck on 40

tidal warren
#

Yes, that is a well known bug, should hopefully get fixed with the upcoming update. @dawn blaze

sturdy flame
#

Rip

dawn blaze
#

Its been like that for the past 1 mongh

#

Yes that's what I wanted to know

sturdy flame
#

Why 40 merit tho? What the heck is did you do?

dawn blaze
#

Is it confirmed to be fixed in the new update tomorrow

tidal warren
#

Please, check #news on when the update is coming. @dawn blaze

sturdy flame
tidal warren
#

We do not have an insight into the workings of the dev team; therefore, nothing is certain. No point in making fake promises. @dawn blaze

dawn blaze
#

@sturdy flame someone hacked my account and I got 30 day banned

sturdy flame
#

L

dawn blaze
#

Thanks scaredykat

#

I'll just keep hoping

#

Wish their customer service would actually respond