#questions
1 messages · Page 198 of 1
Yes....
I asked my teammates what perspective are we playing and they said fpp but I was in tpp. I could see my character and everything like in tpp mode, but when I did ADS it went into fpp
@idle axle I don't get the point of this channel if they don't reply anyway😂
Yup
Before entering in a match they always comes a message"enter the match again" which result into delay in my jumping to my favourite place and also increases the ping above 400ms....
@idle axle yea it has been occurring lately because maybe they took some servers off for beta version so ping has increased a bit and is fluctuating atm
But with a good internet connection, it covers most of it. Like I don't disconnect out of the match but I have got 200+ ms in all servers
@idle axle i also facing this problem
@umbral whale both of you from India?
Ya im from india
Yea
Do you guys use Jio?
No my wifi...
Yea i m using jio
I see. My cousin used Jio network has has reported no disconnect in between the game
Oof
Wifi dead and server timeout twice for me now
also i see the ping fluctuating.Went from 60 to 300 earlier
I use to get 20-28ms now 50-60ms and earlier it started fluctuating
This issue is fixed in beta or not
@umbral whale beta is a different thing, both are on different servers
@obtuse eagle yep same, had to punch it before it killed me
Hey I've got a quick fix question, my daughter is trying to play on an iPhone 7, her mic isnt working, and she cant hear me, how do we go about fixing this problem?
@obtuse eagle a real fix, restarting didnt work, neither did giving permissions
I want to put this sign ϟ in my name but it does not come out because? @open hound
I'm not making her use discord also
Just cuz I have 128 GB storage doesnt mean everyone else does, this game is 1.4gb
how to use hdr in extreme fps ?
@harsh dock try searching your problem on YouTube. There's always a fix for everything on there
Or your only other solution will be discord
Heya, make sure to report this via the in-game report button. Also, try to restart the game or repair the client. @languid hedge
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
I've dealt with similar issues to that which amused me but at least it didn't affect they playability of the game 😂
@tidal warrenThe lobby report options are not very useful, nor does it have the option to send screenshot.
Well then, feel free to send them an email, like I mentioned above. 
How do the points system for this game work because I just lost one point for playing 23 minutes but in another game I gained 9 points for playing the same amount of time?
Omg 2 timeouts in 1 game so far
I swear the game hates me cx now even in solo arcade that i get time out? how is this possible? i've got great ping tho ;-;
Yeah looks like multiple people are having issues with timeout or bad ping, even my WiFi is great and I was sitting next to it yet I had 300+ ping so I had to switch to mobile data
^ i have friend who plays on bad mobile data but doesn't get any timeout when i'm on great wifi and keep getting time out? makes no sense.
I restart game to try and fix in game mics and this house is invisible, and doors are invisible, what the heck
I've already reported the issue and I'm connected to WiFi and when I'm connected to a strong WiFi connection I still get this message
Please fix this I'm connected to WiFi and the message comes up when I'm connected to a strong connection to
I sometimes get that message as well, but by clicking on "Retry" that always seems to let me through to the lobby. @prime minnow
Same
@spring dock oh wow, that is strange. Please, do not forget to report it via the in-game report button or by sending them an email
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
All my social accounts are bound to an Emulator...
so is there a way to unbound one so I can get an new PUBGM account for a mobile device ?
Creating a new one only to play a game isn't appealing to me.
The account does not change based on what device you play on. @verbal falcon
You can go ahead and use your so called "emulator" account even for mobile, there is no difference.
I know @tidal warren But all my account are for Emulators...
What do you mean? The leaderboards are shared with emulator players as well.
Do not see the issue.
If I connect my mobile with my actual account I won't get banned cause I played with them on Emulators ?
No, like I said, you can use your account for both.
Does not matter.
Read FAQ 2.8 #481198147478224896. @verbal falcon
Oh really... cool and strange though.
Thanks @tidal warren
Cause one of the member, @somber solstice said that she was using 2 separate accounts.
What made me thought that it is banable or something like that.
You will not get banned since you are not doing anything against the rules, do not worry.
You are free to use your account across different platforms.
What is pubg going to do about the notch issue in poco f1?
And also tell me about the ghost touch issue in the game, are these issues can bebsolved with updates?
When is the star challenge NA finals going to start?
every time i try to download the beta it says unable to download at this time , how do i fix this
The only option right now is to wait for better optimization. @young rivet
@river tangle if you’re having issues with the beta I’d say just wait for the new update, it’ll come soon.
@tidal warren yeah when i tried to get it it said waiting and then it said unable to download
@tidal warren and where would i go to download it
@tidal warren and what about the ghost touch? Can it be fixed through updates?
@river tangle the 0.8.5 update isn’t out yet. Also, the 0.8.5 beta only focuses on optimization and bug fixes, so no cosmetic changes.
@tidal warren is there a way that i could get the chinese beta without switching app stores ?
I have no clue what so called “ghost touch” is. Have never heard of it. @young rivet
@tidal warren answer me bro
@tidal warren i just wanna play the chinese or timi version on iphone
If that’s the case then you’ll have to switch the App Store. @river tangle
There is no other way of officially getting the game.
@tidal warren do i have to have a chinese address or apple account to download it
I do not know since I only play the Global version. We do not provide support here for the Chinese version. Try to google it. @river tangle
ok
I wonder if maybe it's Comcast? We use Comcast and I just had to switch to data since our internet got so choppy (it's usually fine)
@raven hawk did you log in into beta?
@odd cloud nope. i just got on a few days ago and was met with that
@raven hawk update the game from the App Store/google play
@flint garnet there's no update available
@raven hawk nvm, so u don’t get any update in the game?
Have you tried Repairing?
I see you have 0.8.0 version, and the latest is 0.8.1
Is controller support going to be added to pubg mobile because I cant move with the controller or do anything
@idle bolt i don't think so, cuz u can actually use a controller by a 3rd party app, but it will eventually get u banned because it gives u advantage above all players,just like the gxf tools.
One question a big one since when did the mini become a one shot kill wrap against lvl 3 armour?
It hasn’t ... I tapped someone 3-4-5 times in the past week with a mini 14 and they one shot me ...
Just like I hit someone twice with an awm and they killed me with a UMP!
Frustrating for sure
I just played a snipe game got shot once with full health and full level 3 armour by a mini and insta dead
I have had similar things happen to me, all you can do is hit report when you die.
Then hope tencent looks at the data and enemy account
Pointless hitting report they do nothing
Maybe there’s a number of reports they need before they react ...
It depends where you get hit
I reported some one 6 times still no response
the body is divided into different damage boxes and armor protects certain spots of them
Here we are talking to pubgm support but no response from them
@lunar pivot level 3 helmet hit in head with mini full health and armour only wep is Awm that destroys lvl 3 helmet in one shot so why did a mini do the same damage as awm
If your helmet was already damaged it loses significant armor reduction
also the possibility that they shot you multiple times but lag made them hit all at once
Full level 3 armour means full ie no damage done
If it was half damaged I would of said half damaged armour
Maybe if we talk for the next several hours maybe pubgm support will reply but its unlikely
@flint garnet It doesnt prompt any updates in game. So that is concerning
@raven hawk did u try reinstalling
@night cloak
Whenever I download PUBGM I get this error. I have 14 GB free space in my phone.
Can I download PUBGM from APK Pure? It's safe???
Its due to your connection issues , yes apkpure is safe @honest hornet
Thanks bro
@honest hornet Something similar happened to me yesterday when I tried at a friend house with bad network indeed (est. time was like 5 hours).
Today it went smooth.
we can't get off the boat
when is 0.8.5 update?
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@white night. ^^
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
@weary cosmos ^^^
Anyone?
Yes? @vagrant locust
Bro my merit isnt going up
Merit system is currently bugged it will be fixed in next update
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
Soon
@vagrant locust the bug fix is coming in 0.8.5 version and like @storm flume's message we don't know the release date yet.
😭😭😭😭
@tropic ravine any idea? ^^
Hey I can't connect to the server pubg and then when I do it's alot of Asian writing and my screen freezes I played last night now nothings working ?? Help please
@sharp swan. Does it still happen? Did you check your internet connection ? Also let me know what device u are playing on.
Hold on gonna reset my fon see if that works
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
@amber hedge. ^^
Merit system is bugged and a well known issue so it will take more than 30 days for a patch
😂
Just wow
Ok this time I got connected but everything is super slow it's just constantly loading now
They are trying to get a lot of stuffs fixed with the update,it's gonna take its time .
All we can do is wait , atleast it's assured to be fixed @amber hedge
@sharp swan it should be your internet or a slow device
Try changing your internet connection
Internet connection is fine I'm playing on a android but iv not had this problem i can watch videos fine but my pubg just won't work
Yes , atleast I can play solo.....not like @sharp swan who cant even get the game properly loaded
@sharp swan what's the name of the device?
IV got a pretty good phone one plus 5T
@sharp swantry using the repair option at the loading screen and check if it solved the issue
Also the loading screen issue is a bug which is reported by more than 1 user ,we are hoping it will be fixed in the next update.
When I get connected my writing turns Asian and I get stuck on loading if the loading bubble finally goes away it comes back when I tried to do anything as if there's a problem connecting to the pubg servers
Ohw this problem
I've faced this issue myself, admin has reported this issue already . @sharp swan
Thanks so I guess I'll not be able to play then?
@sharp swan like u said the server is having some issue ,try logging in later .
Kk
It will be fixed in the upcoming update(0.8.5). This update mainly focuses on fixing bugs and other issues. @sharp swan
Thank you
Is there any links or discord channels for us to suggest things to tencent for some features to be implemented into the game?
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
@night cloak. ^^
Ok thx
Y do I keep having to do the 16m update
millions of bugs people millions of
What's wrong with my game?
I'm from Bangladesh & ping in Asia 300+ but in Europe 100+
Can anyone tell me what's the reason?
Any news for updates?
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
How do I die to a one body shot with level 3 armor with a Tommy
There is a bug with the merit in the current version
I can't connect to the server for some reason.. .. and its not my internet connection because discord is running pretty smooth with rhythm
@dry robin mobike data or wifi?
Mobile data
@dry robin try changing ur DNS
DNS?
Have you tried restarting the game? @dry robin
@night cloak Gold-platinum-diamond-crown-ace-conqueror
Didn't change a thing
@dry robin Since when have you been facing this issue?
Have you tried restarting your device?
No . ..I'll do that
Aye, ping me when the situation still remains the same. @dry robin
@tardy sapphire If you believe your account was mistakenly banned, please send an e-mail to Tencent customer support.
Already sent 10 mails .. no reply
does gl tools guys really effective?
Why cant i get into any war mode or arcade matches?
@twin fractal what it says ?Can you provide screenshot?
@solar pewter gl?Do you mean gfx tool?
In notch phone I can't move control to that space area in left and right
I wanted to move player list to left and map to right but I can't ugh, they messed up with notch phone
@night cloak it takes me over 20 min if im lucky, just to get into an arcade match. I understand that with my rank in duos its hard to get a match but that shouldnt affect arcade. Same with FPP matches its extremly hard to get a match that isnt 10+ min wait
Hey guys how do I fix my PUBGm crash
It installed internal update than restarted and stopped working at all afterwards
I deleted my game 5 times now since last night and every time install it and launch it it installs same update and it does same thing restarts it and game won’t work anyone
Anymore*
That’s the update
And this is the screen that will not change after it is updated and restarted
@amber hedge still I can't
@wind kiln did u wait for abt a minute to load the screen?
it takes my phone 1-2 minutes to get past this blue screen
u sure u have all the files necessary?
It installs update and asks for game restart
It didn’t give me any other notifications at all
try opening game once again. and wait for the blue screen to load
give it abt 2-3 mins
I haven’t changed any settings on my game I played it before this update appeared without issues
Ok
Be back in 5
👌
Nope
Same
This screen only
Top part of the phone gets hot
Ate 5-6% of my battery
I can help
My game is lagging af in Asia
Try another server
Europe doesn't have lag
Why dont you use europe then?
I have real problem Johny
I can’t even open my game
Did that 5 times same thing happens
I think your phone gets hot when pubg loads it's resources
Make one
26mb update? thats 0.8.5?
But after it installs it it pops message with yellow ok to restart game than it closes game off when you press ok
Can you make a screenshot of that message?
And how long did you wait?
Longer I wait on this screen phone gets hot and battery depletes
Since last night
Before that it opened as always no issues
I think your phone cant handle the new update
Bro you have deleted some file from data
Quick question, we can make custom rooms in fpp now, right? No restrictions whatsoever?
It’s I phone 7+ with 128gb memory
Is it illegal to play pubgm with ps4(or any other) controller?
Reinstall the game
Cx, no but its unfair because you are way better with a controller
I did delete game 5 times by now
will we get ban if we use it?
Same update comes on and does same thing
Cx, if you are unlucky, yes
Longest ban periods?
10 years
30 days or 10 years
Not illegal but they just dont want it because its unfair
Well looks like no one here is the professional help
@night cloak so technically we can only use our screen?
Im not sure
kk thanks for helping
@wind kiln just force stop the game and open it
Np, btw thank nero too, he helped too
@strong hull triggers won't get u banned
I did and I do that with all my games
Tbh, swiping on a screen is much easier than using a console-like controller
@wind kiln it happens for me too
But I force stop it and works u need to have good internet probably wifi
Double tap on home button on iOS device than force off
@wind kiln your phone just cant handle it
But, yeah, it seems there are reports of guys getting banned when using console like controllers
Bro I don’t think it can’t handle it
@wind kiln device?
I think it that it has some bug
wait wait...
A gamepad/Joystick can be used to play pubgm if you rooted your phone, what if we didnt root our hone?
I phone 7+
Phone*
I do see those reports, but, can’t really tell if controllers really is unfair or not
will we also get ban?
Well it isnt working
@wind kiln if u can get to login screen click repair
Or just reinstall
My friend plays on iPhone6
I can’t that’s the issue
Then reinstall
Why do people accusing playing on "gamepad/joystick" is unfair
@wind kiln ik I have been there
I did that 5 times
@strong hull Should be the same issue there, and it will get you banned too if they can detect it. Only if they can
@wind kiln maybe some permission r not enbaled
@wind kiln yea that will always come
so technically they could detect our joystick?
Than it goes back to same screen that you see on top
@strong hull yes
yes they can.
@strong hull some of those guys see it as an unfair advantage, but if you ask me, it seem like it doesn’t. But you can’t ignore them as well though
Triggers cannot be detected
@robust ledge im talking about joystick
Ppl r using mouse and keyboard with phones also
@strong hull I said yes for joystick brah
Planning to play with ps4 joystick but not sure will I get banned
Pro ps4 players can use joysticks very well. That makes joysticks OP for ps4 players
Joystick is completely ILLEGAL to be used?
@strong hull no
Nope
Been getting this ever since the update came out ! at first it wouldn’t let me in the game
after countless reinstalls it works but still shows this error every time I open up !
Just for clearing it out i use an iphone x with more than 30 gigs in space and 4g network to play
@wind kiln as far as I know, this is caused by a connection issue as it has been in a beta version earlier. Try setting your connection’s DNS to 8.8.8.8 and try logging in again
@blazing fulcrum u need wifi
so that means i cannot play if I have a faster data connection?
@blazing fulcrum do one thing take hotspot from Ur Friend if u dont have WiFi
@blazing fulcrum what I told shockwave earlier should probably work for you too, try it
@blazing fulcrumu can play but first boot up needs wifi
On iphone
Also try the dns setting also if it still doesn't work
that’s absurd so now everytime i have to take hotspot or use wifi just to acces the game ! but why ?
why won’t they fix this
Ok let me try that
@blazing fulcrum probably they’re experimenting with stuffs on the server. I have been experiencing this issue too earlier last month but it’s fixed for me now. iPhone 6
it was unbearable at first ! it would show i have 0 friends and then throw me out after every game ! i basically had to repair after every single game
cz it just won’t work
See I think it’s not the phone but dang settings
Delete it and then download it back
did it more than 5 times atleast
What apps man
Games you never use
Only app I installed recently was music app
Oh
I have 128gb memory
It’s not like I need space for 26 mg update
Well that’s messed up if you need more speed than that bro
Try to download the update and when the restart message pops up force close it
Thats right
Hey anyone who can help with ios
Sure... xD
Search a new car
And drive carefully next time
if it doesn’t work even after these speeds then i have no clue what else am i supposed to do
Whats wrong?.
Bro this game shouldn’t be this heavy
Hi, don't forget to report it via the in-game report button, or by sending the Tencent customer support an email. @past pawn
They should make size smaller
- Car stuck
- Scar in pistol slot of inventory
- No weapon bug in war mode
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
1, search a new car
Also, please, this channel is not meant for discussions.
Please avoid going off-topic. You can have unrelated conversations in #chat.
2, drop your scar and pick it up again
Move to #chat or #pubg-mobile
Yeah keep this chat for support purposes only guys
thanks for the help @tidal warren
KitKat are you admin here
Turn your phone
The notch is currently an issue. There is no way to fix this at the moment, optimization is needed.
Hopefully, it will get fixed with the next update.
No it was good last time i played
From today it is doing this thing
Yea force close now
Try to wait
Are you on iPhone 7 plus? @wind kiln
Yes kit
I have seen other users have this issue.
What seems to have helped is just reinstalling the game.
I need this game for my YouTube channel
I play on iPhone 7 plus as well, and this has never happened to me. 🤔
I did this is 6 th time
Are you on data or WiFi?
If you are on WiFi, change your DNS to 8.8.8.8.
Do you have your DNS set on manual now?
When update is coming we are facing lots of issues
Yeah I think let me check
It needs to be set on manual, and you have to add the DNS server.
@plain bone no official date known as of yet.
Yes it is
Could I restart my phone
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Guys please stop spamming random pictures
@plain bone read above please.
We’re trying to figure out this issue
Anything about. 8.5 update?
@vocal minnow I have already answered his question. No need to repeat.
@umbral breach as is said above, no news.
😫😫Ok
Someone has said that perhaps a factory reset of the device fixes the issue. @wind kiln
Can anyone help with this, I can move name list to left and map to right
To that space
You should be able to just drag them across. @night cloak
You have selected something else.
Repair the client. @night cloak
@night cloak u can't use the empty space unless n until ur ui allows to
How @tidal warren
Your ui needs to be optimised for pubg
No man I can’t afford to factory reset @tidal warren
Which device?
Iphone7+
@night cloak It should be there in the login screen.
Ok I got it
Sorry shock @wind kiln im asking to @night cloak
My bad
Are you sure it was working before?
And there is 2 space at end when play today
Yes its miui optimisation issue
Ok, let me try that
@night cloak log out, tap on "repair".
Did it need internet data?
Whenever I am trying to enter in miramar map this error is coming...
Note:- only for miramar map..
It needs data to run the game, yeah. But repair takes like 5 seconds. @night cloak
Ok, ty for help. I will try that
@vocal minnow nope...Why??
Miramar is harder to handle, you need good wifi for miramar
@vocal minnow If I am already providing an assistance to someone, there is no need to interrupt. This isn't a race.
Please, understand.
@tidal warren I'm not competing with you, well many people are asking for help, I'm just trying to help you and them.
@wind kiln honestly, just wait for the new update.
@vocal minnow If I am already assisting someone, no need to provide extra help.
That is all I am saying.
@tidal warren i cant use full screen from today i was using it yesterday did you guys rolled out new update regarding notch?
Well I didn't mean to offend you in any way,I'll leave. @tidal warren
@night cloak miramar and erangle both are off same size...Then I need wifi for that...When I have best data connection speed..
@cyan edge did you get an in-game patch?
Did you update your phone's OS in any way? @night cloak
It's annoying
Is anything different from yesterday?
Yaa it latest
Exactly
Have you updated the OS??
True, but miramar has more hills and detail, that makes miramar harder to handle
It's notch phone error o guess
@night cloak ok...I will try once with wifi...
Because something must have changed, and if you did not get an in-game patch, this means it was not from pubgm's side.
@night cloak what is you os
Android
Im on ios he is on android
Are you on XS? @cyan edge
@tidal warren yea
That is sadly an issue with the optimization, the phone is brand new.
No it was running fine till yesterday bro
If it has changed for both of you, and you are on 2 different operating systems, this must mean something has changed within the game.
However, I am not aware of any patches getting rolled out.
I will contact support team through game, that's only way ig
Yes, please ask the customer support
Because it's really annoying
Within the game.
@night cloak true bro
Or you can send them an email as well.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Ok, thanks for your help! Appreciated @tidal warren
Accept my request
Let me know later if it got resolved somehow. @night cloak @cyan edge
@night cloak
@tidal warren sure
I got same reply man
@sturdy isle what was the question?
Ban and the notch problem
they fixed my notch display problem today,,,but my account still not recovered @tidal warren
@tidal warren can you bring me up to speed on some of the new problems, just have kinda been away from this discord for a while
@slate anchor lol is dis possible
If so please tell me in dms
Yes, it might take them a while to answer to the claim on your banned account. @sturdy isle
@tidal warren yeah but im happy that they fixed the notch problem asap

What device are you on? @sturdy isle
Xioami pocophone f1
Did you get a patch?
Noo
So it just fixed itself?
When will they fix in game voice?
Anti cheat update for 0.8.5 ?
Forget new maps, new guns and new vehicles. Just fix voice.
Why notch support is not available in my Realme 2 Smart Phone?
@night cloak not all ui can customise the notch for pubg
But they're working on ut
Ok
So update is coming tomorrow
Can i gift my rename card to one of my friends?
@near token no
Nope @near token
✌
Well @night cloak u hve to wait for ur device to get optimised as colour os is slow on updates
Or i can day oppo
Yea
Say:
is the next update have bug fixed?
Ah ok
@deft gull You must get them all in a single game
Thanks for the help @neon patio
Any better server improvement in 0.8.5? @tidal warren
Why is gifting things limited to UC and shop things... Why cant we gift extra outfits to new players we might know?
Cause from last update are unstable
Read #news. @sour osprey
@autumn sphinx feel free to send this suggestion to the customer support.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
@sour osprey Theres an upcoming patch tomorrow that involves numerous improvements in several different fields.
will they fix some bugs in 0.8.5?
so the answer is no?
@autumn sphinx Gifts can only be purchased for other players, you cannot gift items from your own inventory. Gifting was made this way to prevent people from using multiple accounts and gifting all achievement/challenge rewards to a single account.
I need join link of this server
Permanent Invite Link: https://discord.gg/pubgm
@neon patio i have readed it but i dont see server improvement
Cool thanx @tidal warren
@night cloak the answer is most likely yes, that is what the 0.8.5 beta focused on the most. Bug fixes and better optimization.
@sour osprey I can't say yes or no on the topic, considering there is still some unsaid improvements in tomorrows patch. You'll have to wait and see.
i will hope so...
thanks for the information @tidal warren
No problem.
When are you gonna fix this, game is not smooth on xsmax
@neon patio i did say extra, i mean instead of dismantling you can gift it..... But let it be
@autumn sphinx Again, anything in anyone's inventory can't be gifted. This helps prevent people from farming achievements and challenges and sending all of their "extra" gear to a single account.
Poco f1?
@umbral tinsel All you can do is wait for an update/patch that fixes your resolution.
@night cloak @night cloak guys this is system's issue not pubg so wait untill your os provides customised optimisation for it
Do you think it will be fixed tomorrow ? @neon patio
Don't think so untill it geta fixed by miui
My game is kinda messed up, I literally get the server reloading thing like every 1 minuet in the lobby and it keeps restarting our matching . kinda annoying, does anyone else have this?
@umbral tinsel Can't promise anything, normally phones with bezels on the screen would automatically scale the UI correctly.
@rotund trellis may be check your internet connection
@rotund trellis not me as I'm already waiting for my patch for honor 10....I'm out of game from like over 20 days
iPhone X and xs dont hâve this problem only xsmax
@rotund trellis Are you on IOS?
I am
I also know someone having the same issue, i'll have a look into it
@rotund trellis try reporting to customer care service too.
I have good internet and everything, it started doing this as soon as the sanhok update came out and been doing it ever since. I can’t really get into matches now unless it joins the game instantly
@rotund trellis It's likely not an issue with your internet, just be patient for now until we have more people look into it.
Okay. Thank you!!
System merit will fix tomorrow patch?
the update that is due tomorrow will fix the lag and low fps ? or is it just skins and stuff that people don't care about
It will not necessarily fix anything but hugely optimze the lag
@half remnant I would expect it to do so since the main point of 0.8.5 is bug fixes and optimization.
We will have to wait and see,
what the new 0.8.5 version brings us.
@tidal warren sanhok will look much more polished
Most likely yes.
will the server lag issue be fixed in the next update
We hope so
Hi my have 3 gb ram and lagging how to , close lagging
@tidal warren it was not a question it was a statement 😂
Well, this channel is not really meant for statements. Please, try to keep it related to support questions.
@tidal warrenk
@spring void thx
@exotic steeple clear cache, repair the client and make sure your internet connection is good.
@exotic steeple are you using mi note 3
The latency is most likely caused by high ping.
@exotic steeple no problem feel free to ask anything else
You guys should fix the bad things in game before adding a whole bunch of new thing that will certainly bring even more bad things, the most important is the thing with the servers I mean at the beginning I start with 37 ping and suddenly lag comes with 900 ping (not only me because i play with a friend and it happens to) concentrate in the actual problems and then add more things or do both but give priority to fixing the bugs and bad things
@pseudo fjord this is not a place for chatter please move to #chat
Hello, do not forget to notify the customer service of your suggestions. @odd goblet
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
@spring void I am trying to help sir
Mods and admins cannot do anything try contacting customer care @odd goblet
Please avoid going off-topic. You can have unrelated conversations in #chat.
0.8.5 update is tomorrow, right?
The update will coming tomorrow is 0.8.5 or not ?!
Yes it is 0.8.5 @lofty tinsel
Thanks. But there is no notes for optimize or lag fix !
What's new in update
Thanks
It will be out in the morning
@snow valve hmmm
***What's new:
- Added outfits with exclusive emotes.
- Pop-ups during login have been adjusted.
- News now display information more efficiently.
- Daily sign-in rewards have been improved.
- Swiping in vehicle page has been tuned.
- Packs can be opened right after purchase.
Stay tuned for more more information!***
@wraith brook
So this is not the full patch notes ?
It's a new update so the Bug fixes should be there
@lofty tinsel it's written stay tunes for more information... So more information will be given
This update mainly focuses on fixing bugs and other issues. @lofty tinsel
Ok thanks. I'm waiting
@snow valve this is more of a optimisation patch
@snow valve sanhok will look pretier
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.
#chat @pseudo fjord
Ok
For information regarding update use #news or #community-news
Information is there already and more will be given out later
For information regarding update go to #community-news
Please fix the color for this shirt thanks!
Hello, please send this to the customer support. @feral bolt
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Thank you. :))
Thanks!
There is no point to speculate. @night dawn
Well lets wait and watch
Yeah
I think support needs some support
Oops! But This channel is for pubg mobile support move to #chat
On my friend's iPhone 8+, almost everytime a (driving) Vehicle is nearby, the game freeze and requires a restart. This happens most of the time, but sometimes doesn't. Reinstalling and repairing the client several time did not fix this issue. It can only be avoided by turning off the SFX, which makes the game unplayable. Is this problem already reported and/or is there a fix for it? It clearly is a issue with the Vehicle soundfiles (All vehicles, no exceptions).
Thank you in advance!
@quartz tide can you please explain what seems to be the issue
@quartz tide Hello, yes, many players have been encountering higher ping, especially on the Asian server. Hopefully, the upcoming update should tune things a bit.
@woeful matrix Hello, yes, this seems to be an issue for other devices as well. Tell your friend not to play on HDR, turn the graphics down to smooth and ultra.
@tidal warren Thank you, we'll give it a try. Do you have any news of if it will be fixed in a future update?
usually for other fps games after recoil the crosshair should go back to the starting point, but i noticed for this one it goes up and stays there, like after i empty a mag in practice mode, my player ends up looking upwards.
shouldnt it rightfully return back to the original aim, instead of ending up facing upwards?
Thats generally the nature of the game. Mods and admins may be able to provide you further information but its like that since start @tough grove
We do not have insight into the workings of the dev team. Therefore, I do not have any info on this issue. Could get fixed with the upcoming 0.8.5 update. We will have to wait and see. Check out #news. @woeful matrix
@umbral tinsel this was fixed right now
Alright, gotcha. Thank you @tidal warren!
@tidal warren should i try another email on my ban explaining it to devs about the screen problem
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
@sturdy isle sure, go ahead if you wish.
That is because of the recoil. If the gun has very bad vertical recoil, of course the crosshair is going to stay up where the gun travels upwards. However, yes, I understand where you are coming for. If you would like to share this view with the devs feel free to send them an email: PUBGMOBILE_CS@tencentgames.com. @tough grove
alright thank you
just 1 more thing, the description of the pan says "it blocks bullets" this is a dumb question, but like... how? lol
Well, it blocks bullets since the surface of the pan literally acts like a mini shield for your butt.
oh you mean it helps "lower" damage from shots from the back?
If someone is trying to kill you and only hits the pan, that will not register any damage.
from the back?
Simply all bullets that hit the pan will be deflected by its surface
Yes, from the area where the pan is situated.
It is sort of like a helmet for your backside, but it does not get damaged. Equipping a pan is not that big of a protection and definitely is not something needed for survival.
When will you guys fix the lag already?
I've had this issue for months and i can't be patient anymore
i see
Seriously I'm so tired of this lag
that is something very interesting haha
Yes, we all are. @night cloak
thanks once again man
No problem.
It doesn't say anything about optimization
Its not the lag that gets me its more if the matching making and ping...
It right now states only what is new
And when i shoot i lag when i scope with 4x and 8x i lag lowering the graphics and resolution to the lowest ones as possible doesn't help
@night cloak well, bug fixes and optimization are expected since the 0.8.5 beta mainly focused on that.
I have been whining like a btch for months
If I cannot help you in any other way feel free to rant in other channels, thank you. @night cloak
Please avoid going off-topic. You can have unrelated conversations in #chat.
Well i hope it will improve the gameplay
@night cloak if you do not want more assistance please move to #chat
I only started to experience lag issues after sanhok came out no homo
@gaunt falcon it will be fixed in 0.8.5
Yes, many players are encountering lag. @gaunt falcon
Most probably
As I said, the update is coming soon.
Please avoid going off-topic. You can have unrelated conversations in #chat.
Btw does anyone else when they get killed the screen glitches and you just hover over you're body?
Yes, that is quite common as well.
We have gotten many reports on that.
Same applies.
I hope they do fix that XD
You can report bugs to the devs through customer care in game
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@spring void do you receive sudden lag spikes during end game?
I think helloween update is coming with zombie mode?
Everyone does please limit this chat to #chat
@toxic fern we will see. 😉
@tidal warren yep
Is the update will in game or we have to get it through play store
@tidal warren what you think about server pic what you think
We do not know, most likely in-game. @wraith brook
I like the server pic. :p
@toxic fern
@tidal warren if so then it will be very good
We will see. If I cannot help you in any other way, please move to other channels that are designated for chatter.
@toxic fern
Please avoid going off-topic. You can have unrelated conversations in #chat.
Whens the 0.8.5 update dropping again?! Like specific time?
Oh oh yeah i forgot nvm it’s tomorrow just the specific time is kind of an issue cuz i hate converting
Thank you Ms KitKat
No problem.
I am royal pass like 50 something and since I downloaded the game I have never shown up on the airplane skin thing but I have like 5 airplane skins.
PUBGm has been making a habit of kicking me out of matches whenever I lose network connectivity, and not letting me re enter the match when I regain connectivity. Even if I am still alive.
How are you so sure that you didint died
Dont use this channel if you dont need help @median moth
Bug
Please report bugs to customer care via in game or email tencent
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Hello, yes, that is a new server picture, spookyyyy time aka Halloween is coming. Also, for future reference, use #discord for server related questions.
will anything happen if I use gfx tool for pubg mobile ?
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
You can get banned from a month up to 10 years. @formal anchor
My friends r using gfx tool since couple of months.. they r noy banned yet..
@cinder flax u r right bro same here
Everyone gets punished eventually.
It is up to you, but once your account does get suspended, do not come complaining here that you were not aware of the consequences.

@tidal warren ?
@wraith brook no middle fingers.
@tidal warren ohh sorry
.
I'd say that website is meant for redeeming gifts given out in various events. @fallen stump
Do u know about any emulator tournaments for Asia? @tidal warren
Hello, please check #481199269500682261. @wicked dune
Well then, in that case, that means there are not any. @wicked dune
Every available tournament is posted there.
Okay lol I just wanted to play
@quasi blaze repair the game and see , if it occurs again report it in-game
too many people using AIM hacks!
what is pubg mobile team doing for it?
people are using vector and continuous shooting with it without reload!
@livid prairie please report them using in game report button and let devs know there is nothing can discord staff do!
Report them after being killed
@quasi blaze it should be there try to repair the game
when merit bug fixed ??
@wanton meadow probably in upcoming 0.8.5 update
i think tomorrow
@glacial swallow repair the game client maybe it will be fixed and let us know if it does
can anyone can help me my main acc got ban i spent more than 500$ in that acc i contact tencent but they never reply me😞
Why has my account been suspended, and is there a way of retrieving it?
Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
@bitter falcon. ^^
Is this lag ever gonna get fixed or u gonna say it’s my device or internet again
The match making in the game is broken..I'm diamond and i was matched with silver for teammates..unbelievable..Add getting kicked out of games..Its Terrible
@silk hamlet it only happened once right? Not always?
Since patch when in start game it always crash 4 or 5 times it’s normal now
And it happen to me 2 times after I get knocked I can’t use weapon or get in car or heal
all this started after the 16MB patch for me
Same
After 16m patch
The game just keep on loading and sometimes I get ping of 968 during match’s
@ruby brook hmm this issue has been reported by few players here maybe it will be fixed in 0.8.5 update
@silk hamlet dw,let's wait for upcoming update and see everything is fixed or not!
Thanks for understanding
if they don't fix it in tommorow's update..I'm done with this game
Hope so
@ruby brook the bugs in current version will be fixed i think but new bugs will be added to fix later😑😑
@flint brook watch your language.
Maybe check your internet connection or it is a system bug which may be fixed in 0.8.5 @wind frost
@open oracle🤣 classic pubg
My internet is fine
@wind frostsame here
@open oracle @ruby brook if you dont need support please move to #chat
A mod or admin will come soon to help feel free to ask something else
The game right now has many bugs they can be fixed hopefully in 0.8.5 update @ruby brook @wind frost
Hello i lost one of my account how can i get it back
How did you lost it ? Was it banned ? Or was a guest account please provide more detail so a mod can help you the second he comes online
@lilac compass ^^^^^
Ppl in my clan r my friends but in clan it shows them idle but in friends list they r in match
And vice versa
If I send a request to a idle person and call him he says he is in a match
Don't know what to do
@modern gale
please, add tpp<->fpp change button and red dot/2, 3 scope shape and color change setting and shadow disable/enable setting plz!!!!
@weary cosmos hello, send this suggestion to the customer support.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
@hybrid fern it could be a bug, please report it via the in-game report button.
Is the bug know or its just me facing the problem
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@hybrid fern I have encountered this issue as well.
Ok thx
When the heck is the reticle update??? It should've already came out :(
??
@sturdy flame read #news please.
@hybrid fern I am not sure, maybe it will come back.
@tidal warren I already did... Nothing's there on it
Hope it comes back....thx btw
Excusi but is the server chugging?
Loading sign coming on for ages
Pubg?
Think they need to clear out their server cache a bit
@night cloak check your internet speed lol
@tidal warren still doesn't say anything about changing the reticle color or style on the red dot :/
My game keeps loading forever. Internet is fine. I see others also have this problem
Pretty sure not the internet speed
Okay
Hmmm
It's fine for me idk
@flint brook hf
Maybe around my area?
K
@dawn blaze everyone
Lol
Almost everyone
^
Has anyone heard of the merit bug
Nope
No
My merit is stuck on 40
Yes, that is a well known bug, should hopefully get fixed with the upcoming update. @dawn blaze
Rip
Why 40 merit tho? What the heck is did you do?
Is it confirmed to be fixed in the new update tomorrow
We do not have an insight into the workings of the dev team; therefore, nothing is certain. No point in making fake promises. @dawn blaze
@sturdy flame someone hacked my account and I got 30 day banned
L