#questions
1 messages · Page 194 of 1
Hello sir how long is gonna take for merit bug?
Btw they are receiving a lot ,i mean too many reports after current update so I don't think they will be able to reply everyone
Until next update
@strange hare probably in next update
0.8.5
@night cloak it still coming
It seems like a bug because you tried everything that you can ,so feel free to report it via in game report button or mail devs at
PUBGMOBILE_CS@tencentgames.com
@feral spade
ok
@vocal minnow @tidal warren okay so if cannot complain that the game is not running well but i have to like even appreciate that they even made it ?like wtf? If this was pc community you guys would be in ign breaking news right now 😂
How much complaining does it gonna take to make devs fix this
But they sure have hell lotta time to make skins
It was running very well before the update then they dropped sanhok and boom even 30 fps is gone
I just played 2 games and it felt like lag city
Yo if anyone else is having a merit issue I finally got mine fixed lol
Ping was 80 but fps were way below 20 there's a freezing frame when you press jump from plane for 5 seconds
@grizzled lark my merit bug is fixed lol
If you wanna know how I fixed the merit bug u can dm me @grizzled lark
I used some logic and it actually worked lol
I know you mods are not devs but i am here bcz it's official pubg server it would be nice if devs were here to interact with community and solve problems here in person or give replies in person
@half remnant actually they do collect feedback through us.
But during initial release of an update.
Like say, first day of update being released
After that they migrate to Reddit
And the cycle goes on...
@odd cloud have you received complaints regarding merit issue ? I know how to fix it
I'll dm then u can share with others @odd cloud
@compact cradle dm me and show you post
Im having a problem with my pubg need suggestions
Wat
The 2mb update installed automatically on launch. I restarted the game and now it will show the Tencent screen for like 10 seconds then crash. Anyone else having this problem?
I want to remove my facebook account ?
Then you can contact facebook for that @sharp shuttle
@raven hawk yep, some players are facing it maybe another bug, be sure to report it! via
PUBGMOBILE_CS@tencentgames.com
@sharp shuttle if you are thinking about unbinding your game a/c from your fb you can't do it
@sharp shuttle unfortunately it's not possible to unlink a social media account once it's linked
😟
I'm lagging too much nowadays!
Yes?
so everytime me and my friend get in a car it freezes our whole game
Read pinned message on this channel @muted plank
@ionic fractal have you tried repairing the client?
Try repairing the client, if that does not work, go ahead and report it via the in-game report button or by writing the customer support an email.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Will a jailbroken device cause a ban?
Have you downloaded the app off of the App Store? @jolly dust
Yeah
Well then in that case, there should be no issue. No suspension necessary since you are not doing anything against the rules.
Sweet. Thanks.
No problem.
Is the loading screen glitch going to be fixed in 0.8.5? Where it doesn't load fully and the game says "Enter match again" and then you cant hear your teammates.
is there any way to make it so i dont get matched with people against keyboard and mouse? it thinks i have one because im on a chromebook but all keyboard does is make it so i can walk with WASD and i never even use it much.
if i dont immidiatly respond im playing pubg mobile 😂
Okay so my game was working just fine yesterday and suddenly when i open the game all the sounds are bugged or something.. it sounds like my pc is lagging as shit.. even though its not lagging. Even while playing the game is running smooth but the sounds are still like cracked or something..anyone know about this problem?
@main river i dont think you can
oof
@idle bolt that bug was reported , hopefully it will be fixed , let's just wait untill its releases
@main river if you are on emulator ,you are matched up against emulator players, you have a keyboard, so will they too.
@strong bane few emulator players have reported the sound glitch if I remember, did u try using the repair option in the game ?
PUBG is a cool game
This has happened to me multiple times. When I shoot a flare gun, for some reason nothing happens and sometimes the flare ends up on the ground
@red void you can't shoot the flare gun while you're running, you have to stand still and aim up and then shoot it. If you shoot it while you're running it'll shoot into the ground every time
I would like to thank Tencent for his disregard for me. It's been two weeks since I can not play squad or duo because of a bug in my merit and when I ask for help in SAC. They tell me to wait because it's time consuming. This is not the answer to who has spent more than 500 $
@woeful epoch This is a known issue, this will be fixed in the upcoming update(0.8.5).
All you can do is wait. @woeful epoch
@ebon nacelle It could have hit the rod of the bridge as well right?
The beta is currently out, it should be out this month, maybe in a couple of days. @woeful epoch
Plzz help what can I do my network is very good but game says this
@woeful epoch bugs still take time to fix. Don't think that because u spent $500 on the game they're going to immediately fix it in a day just for you. Especially since pubg is for team play and u broke one of the rules. Also you know that having low merit will not allow you to play squad and u still killed your team so don't complain on here no one cares
Does the clan points carry on to another clan if i leave my current clan?
@woeful epoch in game timer says only 2 days left, but it's known to change so
The currency that u buy stuff in the shop?
Hello, anyone knows when exactly season 3 is going to end also where I can check the end date in-game?
Please @ me if anyone is answering to my question
Season 3 ends on 18-11-2018 @copper junco
Thanks
@pallid moat yes your clan coins carry to another clan if you leave your current clan
@versed sorrel are you on celular data or wifi?
Servers are busy maybe due to traffic you can try after some times @versed sorrel
Vpn is unsafe you may get banned if you use vpn @versed sorrel
Because if modifies network
Not sure about that because there are some optimization issues in the game so your ping gradually increase due to it!Maybe in next update game will optimize! @versed sorrel
Yes when i do speed test it shows me my ping is just 4-7 but when i play game it shows me 150-200
@night cloak
You live in oceania? @versed sorrel
No i live in nepal
Hmmmm
Oceania dont have their own servers, they'd lag a bit either way
@versed sorrel asia includes nepal
@pale surge Is your internet connection good? Which device do you play on? Since when have you started facing this issue?
I was in silver 3 tier and I didn't lose any games massively and now I'm in bronze 3
I am receiving error 1 in tencent gamming buddy can anyone help me please.
when will the lite app release?
Yes it is good and the issue is from last update @vocal minnow
I even in installed and installed the Gaming Buddy 3 times
Even Reseted my Pc a stupid YT video says
@worthy schooner no official date yet
@night cloak you won’t get banned for using a VPN, nor does it “modify network.” That’s definitely false information.
@versed sorrel you probably will not get a better connection by using a VPN. Just how it is.
@neat turret so changing you current location is not modifying network?Vpn is not recommended that's what I heard by mods here
@dreamy wagon are you on wifi or celular data?
It’s not recommended because it’ll increase your ping.
You can move freely without being banned.
VPN does nothing to help you unless you’re in a rare instance that the ISP routing to the server is so bad you can instead connect to your vpn and have that go to the server faster. Very rare to have that issue.
I don't know how many weeks have passed since the merit bugged its like forever
I think we'll be able to play only after new season
@neat turret ok ,i will take care next time !Sorry for giving wrong information
Np as a human @night cloak
It may seem silly, but why did they do that when putting a helmet on the character the hair disappears? If it did not happen before and now in the premium box with the space helmet it looks like before
Someone? xD
I mean, hairless girl with helmet and some nice clothes 4 girl u know... It's kinda weird
@simple roost when u wear a helmet the hair will be inside the helmet , what's wrong with that
@kind drift Not 4 me, literally the girl looks hairless with helmte but in this 2 act that was not a problem
It appears with short hair
Is it a bug?
Hey, is it true that not wearing shoes in the game makes those red spots on map disappear?
@thick walrus red spots means redzone?
No no the spots when someone moves near you
Nope , that's not true...
Oh ok
So...
@simple roost if u think that problem isn't in other versions you can report in-game to let the pubg community know.. probably it'll be like that for a reason
@kind drift Im gonna take that for sure bro, thanks
No problem ! Have a nice day :)
glitch?
@quick musk yea , it's a glitch , just report in-game...
have there been reports of games lagging randomly and then being unable to properly join back into the game? there is literally nothing wrong with my connection and this issue just seems to be on and off for me.
like the game will run fine, then turn to s*** for the next match for no apparent reason and i’ll have issues getting it to run smoothly again
repair client does nothing. tried it several times.
mention me when someone can provide assistance. thankyou.
u mean google play rght
@strange leaf tried all of the things that canned responses ask you to do? stuff like restarting, repairing, clearing cache, etc?
@forest gate unfortunately, we're not affiliated with the ingame support team, so we can't check such reports or fix things.
That said, there doesn't need to be anything wrong with your connection for you to experience random network lag. the nature of the internet is a network of networks. the game packets have to pass through several other networks after leaving your network before they reach the server's network. if any of those networks is experiencing problems, you experience network lag, even though your own network is fine.
what is the error code 70257641
hello guys i got one hack attack me behind wall name vkuwait and شيفاز i hope some one fix this problem fking people use magic bullet so help us and banned this people 😃
@somber solstice just happened again. completely unplayable lag randomly through the game. went to 300ms but it was WORSE than 300ms, because at least i can play on 300ms usually on NA, this was on asia, which is 150-200ms more than usual. I got in a car and it gave me no options to drive (i was gunna drive to zone and restart). every time when i try to restart game and this problem occurs i have problems even reconnecting to the game. makes half my games unplayable for no apparent reason.
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@gilded plume ^^^
Why is there no miramar in snip training :GWfroggySadCat: :GWfroggySadCat:
@night cloak u need to download miramar map first ,and then u can sometimes get sniper training in it too.
@vital sluice i had it downloaded when the update came still today i didnt get to play miramar map in snip training...sad life
My game keeps on getting stuck in the lobby
@icy carbon it happened with me also i just click the repair button(on the top right corner of login page) and the problem was solved
I tapped it yesterday, still happens today
My game gone always crash when I land and find match
Okay so I’ve been at this for a couple hours I have no clue how to finish this achievement and I’m trying so hard I have used ar’s and snipers with irons and I’ve also tried hipfire how do I complete this?
My game says you were killed in the last round when I was in the midde of the game fk
@raven epoch Don’t scope even without scope
You gotta do it in solos
That’s all I’ve been trying in
As in, solo vs solo, not solo vs squads
Look I’m not some bozo okay like I understand the premise
It’s not counting towards the achievement no mater what
Try reinstalling the game maybe?
Guys I am going to create a room how many people are interested in joining and spectating
Devs dont lurk here @raven epoch
Lmao Ik
If you wanna look for a dev, try email-ing them
@night cloak ask in #chat or #pubg-mobile, not here
Dope thanks 🙏🏻
I'm not a dev, but try actively avoiding even picking up a scopes?
I could try
Nope tried that as well get no progress
What’s even weirder is I get a little red notification dot on my achievement tab
But it shows nothing after I tap to open it
This is incredibly irritating
@raven epoch are you playing classic or arcade?
Classic
Tried on erengal and sanhok
The most aggravating part is that I already have 1/10 and I don’t know how I did it
server? and rank on that server?
NA and I think gold 2 now
idk, but it may matter what rank you are
How if I already have 1 lmao
...
I just looked at the screenshot again
you already have 10/10 no scope kills
I don’t see that
this is your screenshot
Ohhhh
Okay
So the bars are just set weird
And it’s water kills
Bruh I’m dead
😂😂😂
Why in the world would they put them in such a way!
Welp I’m off to get some afk water kills
Fml
lol, yeah, it's easy to see how you can misunderstand what kills you're missing. dev fayul.
Okay because wow do I feel dumb
@haughty cypress i dont think so becoz this ping playable even i played on 508 ping with no issue
I swear its deh ping
network fluctuations is the main reason for such bugs , you may have played in that ping , but you may not have played at that particular point of network issues , have a good network connection , and yea , the game have optimisation issues. Report them in-game
It's showing this, and even there is not update, please help!
When I log in to the game with my facebook account, it said ' create a new character', but I already have an account.
help mw
this is not the place for casual chatting, @umbral breach. for that, there's #chat
Thanks @kitkat
@violet hollow try repairing the app
@mortal patrol are you sure you had linked your account to fb before reinstalling?
Hello pubg
I cant open pubg plz help
My ign is.
@sly trellis wait what if the problem can you share screenshot?
Need Help Still Waiting like 30min
When will the merit bug get fixed?
@cloud pumice probably through next update 0.8.5
@long trellis disable your Anti virus / firewall whatever and try reinstalling
Means it'll take more time tf
@sly trellis can u be more specific? And can u share any screenshots?
@cloud pumice yea , please have patience , thankyou
@kind drift my facebook logi. Cant happen
@sly trellis do u use emulator or Mobile?
Anybody know when the update will arrive?
@open oracle no eta yet
Mobile
@sly trellis what is it showing , please explain more
Its going on facebook and nothing is happening this is going on from 2 hours
I can't play PUBG
I feel I'll die
Try repairing the game and logout of fb and relogin
@sly trellis try ckearibg Facebook data of cache
Anything pubg is doing for the lag fix server overload ?
@gloomy mountain Read the FAQ channel
Which @everyone
@gloomy mountain already answered and stop trying to mention everyone , you can't do it
Anyone have any info on how to fix error 1 in Gaming Buddy? I am using wifi and tried reinstalling gaming buddy.
@dreamy wagon can u send ss of the error? And tell when that error occuring...
@dreamy wagon that error usually occur in Android or IOS due to wifi so you can try fixing it like those users
Here is my suggestion -
Uninstall TGB
Download again using Wifi don't open it when you are on wifi after downloading open TGB using your celular data then install maps using ONLY DATA then you can switch to wifi again it is just a suggestion let me know if it works !
That's some hacks if I ever saw some 👀
PUBGMOBILE_CS@tencentgames.com
or use the report function ingame. no one here on discord can do anything about this.
@icy apex
The report button doesn't work, they still remain unbanned. @somber solstice
is there an option to use Arabic keyboard instead of english? as i cant type words in arrabic
and game freezing alot
Dear PUBG MOBILE,
I have serious problem.
I can't play solo.
I wait matching 20 min several times.
ID: 525614225
It's not normal.
Pls fix it!
All best
PS. The problem is not at network etc.
Report in game
Which server do you play on? @blazing beacon
We are discord staff we can just guide you, we can't fix technical problems.
'DO ANYBODY HAVE NEWS about pubg merit bug fix
Yes this is a known issue, it will be fixed in update 0.8.5. @versed mural
when will 0.8.5 come
Dear PUBG MOBILE,
Pls fix this nonsense Elite mission from week 6
Win a solo classic match with less 100 dmg
Pls check the stat what is success of this stupid mission.
Its was at previous session 2... check the stat.
Pls think one more time is this mission correct!
All best!
@versed mural In a couple of days.
1day left but its still not fixed
@blazing beacon Weren't you already addressed?
We aren't developers, we are the helping staff.
Go report it here - PUBGMOBILE_CS@TENCENTGAMES.COM, with details please.
Note - if you want to report a bug, there is a 'Report' button at the top right corner in-Game please use that feature in order for the devs to take notes of any bugs or glitches in-game.
@vocal minnow I'm at EU and play at EU server 40 to 50 as best for me. My internet is fiber optic 200MGB. The problem is at the game.
Use a different server than
@blazing beacon Yes it indeed is, you see the next update (0.8.5) mainly focuses on fixing bugs and other issues ppl have been facing, I suggest you to wait for the update.
His/her ping is stable in EU. @night cloak
Well if EU is not working for him use a different server until the update
@vocal minnow
Dear PUBG MOBILE,
Pls fix this nonsense Elite mission from week 6
Win a solo classic match with less 100 dmg
Pls check the stat what is success of this stupid mission.
Its was at previous session 2... check the stat.
Pls think one more time is this mission correct!
All best!
@blazing beacon?
Just shut up dude and just wait till the update
@night cloak On different servers will have high ping.
@night cloak Calm down.
If you can't help refrain from doing so. @night cloak
You can't help ether soooooo
@night cloak can u stop be useless spam
No you can stop
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.
You keep repeating yourself when no one can help you
@vocal minnow
Pls check from 6 week Elite Missions
Win a solo classic match dealing less 100 damage
Its nonsense mission
Find someone who cares
If you can't do a mission it doesn't mean that it's irrelevant.
@night cloak I will block u now
Just report in game we cannot help to here
Calm down.
@vocal minnow
Please keep it civilized here, can you? Do not use this channel for discussions.
You have already been addressed on your issue. @blazing beacon
Please help me.
@strong bane state your problem please let's see if we can help you or not!
My game has been working fine uptil last night, I didn't change anything (settings and all for either the game and my pc), so after some few hours my game has been so laggy up till now i dont know what causes this, my pc is not high-end pc, but still i have been able to play without lag for like 8 months now
Pubg mobile
I did tried "clear cache", repair sd
I also tried uninstalling and re-installing the game, but nothing changed
This is pub g MOBILE suport
Then why you talking about pc
my pc is working just fine, and all other games are all fine, only pubg mobile is lagging
@quartz tide since when?
Mine is too and I couldn't figure it out
8.0
@strong bane hmm,it can be caused due to server issues and optimization so you can wait for the upcoming update !For fix it may be releasing in few days
I think everyone is lagging
In game
i was able to play smoothly before, the game started to lag only last night, like 8hours back
Same
No it just lags
lags, even the sounds are like cracky
Are you using headphones or speakers
headphones, but its not my headphone problem, i tried playing musics while playing the game, the music sounds just fine, only the game sounds are cracky
Lagging that why sound lagging
Exactly
yea
Message pubgm dev
i re-downloaded the game twice today but still nothing changed :/
I would just wait and see if it gets any better if not wait till the update and try again
ingame timer shows 1day and 12hrs but game update can be delayed based on development so not sure time and date
Is there currently any way to transfer a guest account to an existing user ID?
@night cloak oh, update coming up soon?
@minor ocean Nope.
@strong bane Playing the game simultaneously with music will cause this issue.
Try playing without music.
It should sound fine.
@vocal minnow i only tried playing with music to test whether its my headphone problem,
@strong bane Does this happen without music as well?
yes
Which device do you play on? @strong bane
PC, Tencent gaming buddy emulator
Go to #481198147478224896 and check 4.7 and 4.6 @strong bane
Most of people already quit the game
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. @lunar yarrow
@vocal minnow alright i'll check it out thanks
Every single time they this happen I cant back to game lost alot of ranks and points cuz of that
If you have tried all of them try waiting for the update, this update mainly focuses on fixing bugs and other issues. @strong bane
It is because of your internet connection, check top right corner. @lunar yarrow
Next to your battery percentage.
@vocal minnow when is the update coming?
check my net its not from the Internet Connection
@strong bane In a couple of days.
@lunar yarrow Have you done a speed test for your internet?
Do you switch BTW WiFi and data?
I play with WIFI + I don't have any problem at world of Warcraft call of duty COS overwatch just I get this at Pubg
@lunar yarrow You play on emulator?
@vocal minnow the report button does work. reports need to be investigated before a ban happens.
even at Mobile i got same problem
hey there i got a problem with the emulator i guess ever since i updated the game when i try to enter a match i get this massage but when i press okay then enter match again i get the same thing it happens once or twice a day sometime more.... btw i got good Internet connection so i don't know why it happens
@somber solstice The leaderboards are filled with hackers and people have reported so many people a couple of months ago but still they are let loose.
@lunar yarrow Well try waiting for the upcoming update (0.8.5). This update mainly focuses on fixing bugs and other issues.
@austere hazel Have you tried reinstalling or repairing?
yeah twice but nothing happens @vocal minnow
@remote girder Don't advertise servers here, further violation will result in a mute.
@austere hazel How many times have you faced this issue?
@vocal minnow you said exactly why they remain unbanned in that last message. it's the sheer volume of cheaters and hackers. it far outnumbers the number of people tencent has dedicated to investigating and banning cheaters.
three times today but i switch fast to mobile i don't get the this massage there @vocal minnow
@somber solstice Yeah, what I'm trying to say is that sending them an email is much more advantageous than the ingame report button.
@austere hazel Which PC do you play on?
its a laptop im currently travelling so can't take my pc with me 😅
People on the leaderboards have 100+kd and people who have reach high ranks aren't able to play because of them, the devs should take strict action and it should be done fast, if this pursues the game will tend to loose players.
@somber solstice
@austere hazel Specs of laptop?
Hi i need help
@vocal minnow that doesn't mean that the button is broken or doesn't work. also, email or report button is just a matter of preference. whatever method you choose to send your report in, it's still the same people who have to investigate it and take action.
yea its 1T
this is my laptop info @vocal minnow
everytime i try i get kicked
@somber solstice OK I'm going to end it here, there's no point in arguing about it, thanks for your help.
Those are pretty good. @austere hazel
Well it mostly should be a problem related to the game, I suggest you to wait for the update. @austere hazel
yeah i might do that thanks for responding quickly 😄
@austere hazel Aye, have a good day mate 👍.
you too 😄 👍
helppp
@night cloak Can you send any screenshots?
She's flying
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. @lunar yarrow
Supergirl😂
Lol
What can I do, to make my gameplay more in "real time" ,
After doing headshot to the enemy, they don't get killed immediately, its delayed for few micro seconds always.
Its becoz Fps
Hmm🎃
Anyone experienced a bug on the flare while on a boat?
Which phone u using
Micromaxx Infinity
Hello, I was in the match now, I was kicked out with the message, the date is changed, I restart and write that I am banned
Phone works fine,
@zinc acorn I fired it up tiwards the sky
At ground?
While on the boat
Did flare drop to water? Lol @cold tundra
I have no idea. All i did was look up, shot the flare then moments later i saw the flare underwater
What should I do?
@unkempt stone kicked out?
Did game stopped or what, were u in lobby?
Hey @unkempt stone have you killed your teammates in any game?
Thats a major reason for players getting banned

@zinc acorn no
Then....
I am not sure
I didnt do any thing
Sure?
Yeah
@vocal minnow
Mail at their sevice id
what screenshot?
Given in your screenshot
Mail at pubg service helpline
But it's just a key mapper app..which is valid app on Google play how it could be a hack
I m just using my mobile keys for gameplay..how can it be wrong
lol rip
I use it for notch problem
In my poco f1 the notch makes disturbance that's the reason
Can any admin or moderator support us or tell us what could be done..
Seriously i need help i have oppo campus tournament tomorrow
They check with IDs not name
Guys help
My account is banned by pubg
Coz of using octopus app
Which is a keymapper
I know everybody is getting banned for using octopus
lol wtf
No but I can help
How
?
can i get banned for using "gfx tool"?
Worst discord server..not a single moderator or admin is online
What your problem
Don't know but don't use..I think they can ban u too
Yes you can get banned
I just got a ban
What did you do
@grizzled lark can u help us pls
I got ban for 3650 days
+++
thanks
Same here But that's a whole lot of time..
@hasty girder yes?
Me too..
Did you do any thing wrong @tulip pike
See we are getting banned for using octopus app
Why
We don't know surely but it's a valid app on play store..
I use octopus just for the notch proble.
They don't want people having an advantage
Problem
Rian if I don't know anything don't speak in between..
@night cloak i got ban for octopus
The app let's you use a remote right
haven't heard about someone getting banned for this before
Yes
It is just using ur own mobile keys for playing..
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
But i was using volume buttons for shooting in PUBG
Already did that
This is the only way to contact Tencent
@tulip pike +
Like I said they don't want other players having an advantage over the others
Mail them and wait
They don't give faster response we have campus tournament tomorrow..
acil destek lazım
face hesabımla giriş yapmaya çalışırken
yeni karakter oluştur diyo
fakat zaten hesabım var
arkadaşımın bu sorunu var
yardım ederseniz sevinirim
@grizzled lark daxter0550@gmail.com
But I have campus tournament match tomorrow @grizzled lark
@night cloak it let you use mouse and keyboard which is unfair and better playing it on TGB instead since you can use keyboard and mouse also and the server is different
Using any kinds of 3rd party applications to modify the game is a ban able offence
@bitter bison the game detects emulator if u do so.. i think
Exactly
Need help regarding tgb
@bitter bison We r not using any remotes or keyboard not any external device
@grizzled lark then how I play with the big notch of poco f1 guarding everything
We are just using volume buttons
@grizzled lark pls help!
@hasty girder it detects
@unkempt stone did u use gfx tool?
@graceful carbon idk then
GFX tools are also not allowed
@grizzled lark no
@grizzled lark no octopus app
Sometime when I open my game it's playing all good when but when I start the match it stops in between and I have to restart it
third party app are "illegal" now
@bitter bison Don't say in between
And mic works in one game and then stops in the next gamr
@hasty girder any kinds of modification is not allowed
Game
@unkempt stone what did u do then?
Why has my account been suspended, and is there a way of retrieving it?
Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
But people use triggers which can never be detected by system and are allowed
There is bug at Calculator points rank
@grizzled larknothing, I was thrown out of the match, I started to restart, and there is a message about the bath
@lunar yarrow merit you mean
Same for me..
Are we going to have an update to fix the merit system bug tomorrow?
Idk
I know what all you guys did and you were banned for 30 days
And your merit was dropped to 40
Lol
We were banned for 3650 days..
@grizzled larkwhat should I do?(((
3650
@unkempt stone Email them, or contact them through Facebook
No everyone got 3650 days ban
@graceful carbon can you help me get my account back
@grizzled lark link pls
It's a hell lot of time..
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Tell me the truth did you did that payment glitch
@unkempt stone^
Y'all where using octopus app that is not allowed
@tulip pike I m going through the same
They give me 3959 and if u use the Calculator on the last 3 game start with 3985 -28 +12 its will be 3969
Haha
@lofty creek
DM if you did
Facebook link is given in #481193721560432670
Hopefully the bugs will be fixed in the next update
But we can also use triggers which can't be detected
Cuss it plugs into the phone right
Wth? U always count the sum of tier? 🤔
@night cloak Im sure it will
Same with a lot of people
ah !
i report hack player and they banned me XD
next time ill leave hack kill me and i will give him kiss too for keep my account safe XD
Where you using octopus
Damm this game
i spend on my account around 1k $ now banned me no comment >_>
I feel bad for you but I cannot help with bans
ill try refund my money again -.-'' this game try cheat us support never help
Who can help us?
no one XD
Damn
i hope isis attack company this game 😄
@gilded plume really their support is very bad... I think more than 10k people will be banned today
What do you need help with @unkempt stone
I have bann
Why has my account been suspended, and is there a way of retrieving it?
Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
Pubg team has banned 14 million players so far
That's all I can do
@night cloak everybody knows that don't send the same thing
I hope I don't get banned
They don't give any reply on file claim..
You have to wait
I have a tournament tomorrow..
I can't help with bans
i want call this company they have number phone xP
@Morgen#3647 call the police and claim a file XD
hehehe XD
That's happen when a game gets too popular..they don't care about their community
we have ADMINSTRATORS on discord and they are like decorative figurines
So whenever I play and turn on my mic my in game audio sounds really distorted. I've messed with my in game settings and don't know what to do. I feel like I've tried everything.
Just reading support like chats..
And giving no response at all..
They can just tell us contact on that particular email and nothing else..
Or try to restart your game
@graceful carbon nothing will happen if u restart
If I am an Ace and my duo is Platinum then which tier players will we get to play with?
Idk @ocean tree
Depends what's ur ranking in duo..
@ocean tree ace
The game picks the highest ranked player in the squad for matchmaking @ocean tree
At least speculation and a ton of matches says its that way
Also, it depends on your ranks in duo too
Ace duo + plat duo = ace duo matches
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.
Uhm, to be fair, asking how the matchmaking works in the game is support related
@haughty cypress Oh thanks
@half kayak @modern gale @sleek plinth @empty jay need urgent help
Need help of mod
@night cloak sir, the commands arent supposed to be used here
Moderator or Adminstraors
They are not online
Clan recruitment post? @clear scarab
@haughty cypress no sir
Logan is up @clear scarab you can ping him
What is it we might be able to help
👀
@clear scarab mod^^
Any
Admin*
Yep
🤔
@sleek plinth can i dm u
Sure
Im really busy atm. In 30 mins
@sleek plinth sir plz it is urgent
Regarding star challenge and Campus championship
Why I'm always get crashed when playing on miramar?
@clear scarab sorry but the mods and admins do not hosy the star challenge or the campus championships, they very likely have no info about it
Hello please tell me why my pubg mobile account is ban
@night cloak its just optimisation problems, wait for the next patch and maybe it might be fixed
It's a bug @night cloak
My account got banned i don't know why i have never used any hack please help me
@white crag +
@white crag did you try to get any refunds? Or buy royale passes from a third party?
@night cloak no announced dates on that yet
Please help me. I am feeling extremely bad
ok i will wait
Or anything from a third party? @analog stream
thank you for the information @haughty cypress
👍
No i didnt buy any royal pass
Gfx tool?
Octopus
No gfx tool either
No apps that could modify game files?
I never uses any third party app.
No never used third party app
The last common possibility is getting reported too many times
same problem, gave a ban
kills your teammate maybe?
No
It is showing me that i am banned for 3650 days.
Hmmmm, about a month ago, a lotta people reported false bans outta nowhere
No never i don't kill my team mates either
or maybe you got reported by someone or something?
Could just be a glitch or a flaw in the anti cheat system but for now, nobody here can help you with getting banned
Where tf we post link ?
Depends on what link it is @steel moth
Video
This is pubgm official discord or not?
YT
@haughty cypress yep i konow
@white cragno its not i think
@steel moth sorry, but only content creators are alpowed to post video links in this servr
@haughty cypress sir
Who will help me.
If its a glitch or false report what should i do to unban my account?
try to contact the customer service
Customer service don't reply
wait it for several day
Lol
Help us with the mail id of official pubg mobile...
or maybe week...
That's totally unfair
@white crag u use octopus or other gfx tools ?
No
No
well the only thing you can do is play another game
and wait for the next patch
Yup
maybe they will fix it
Maybe
@steel moth you have to have at least 1000 followers on either YT or twitch and then email tencent
can i use octopus app
No
No
@shut ridge yes, if you wanna risk getting banned
i got banned bro.
Oof rekt
How long
3650 days im guessing
10 years oof
Time to start a new account lol
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.
in 10 years the game is almost dead
Its probably already dead
now i will hack the pubg game
Uhm, okay?
Oof 20 years
ok
There are like various graphics bugs I encounterin each games
Is it goona fix in next update ??
Download the beta and see
Game is crashing again and again why?
so what do someone give a ban?
is it on miramar? @spiral cipher
What device are you using? @spiral cipher
No idea what you’re saying. @unkempt stone
@spiral cipher the game isnt nicely optimised right now, wait for the next patch and maybe it might be better
@haughty cypressyes i have 1.3k
what to do now for players who got banned
how can i get ghile suit dessert if i can't play on miramar?
@haughty cypressDm me
Contact Support if you weren’t using something to mod files, if you were you should make a new acct.
@unkempt stone
@haughty cypress actually today I got update of 16mb after updating when I restarted the game , the game started crashing
Hmmmm
Repair the client
Honestly there isnt anything to be done other than repair, reinstall and wait for a new patch
Are u also facing same problem like me @haughty cypress
Nah
Ohh
Tho i crashed like how you did for the first time ever last night
When will new patch update comes
3 squads were shooting at me, i ran over a guy with a car and then crashed. Guess my device couldnt handle that much
Can anyone atleast help me with pubg mobile official mail id
What is the issue, @graceful carbon? The e-mail address is PUBGMOBILE_CS@tencentgames.com.
@lime juniper that email doesn't work
Try again at a later time or with a different e-mail account/service.
@lime juniperya he is right i also try it doesnt work
It say the mail you given is incorect
help vangetti
@versed escarp Is your primary issue frame dropping or loading?
micro freezes
I want to be content creator .
I might have the same issue you have. I have a very powerful computer and I still get tiny freezes for a few milliseconds. My FPS rarely also gets to 60 fps
I'm usually sitting at around 57 fps and sometimes I see drops to 47 fps.
I'm using a gtx 1080 ti
with an i9 processor overclocked to 4.9ghz
@lime juniper tray again to fix your email
@lime juniper My account got banned for 10 years without any reason
Does your issue sound similar to the one I have?
Lol
Can I Get This Server Link?
I have rainbow six siege on my pc. it has better graphics and it runs on 120fps. Why can't this mobile game run even at 60 fps😡 @tropic ravine
@versed escarp The emulator is still in beta. I know it's frustrating, but we need to see what the devs implement for the emulator.
Please refer to FAQ 7.2 in #481198147478224896 for further information, @steel moth. Remember to read through this channel before asking questions in the support channels.
Dear PUBG MOBILE,
Pls, fix this nonsense Elite mission from week 6
Win a solo classic match with less 100 dmg
Pls check the stat what is success of this stupid mission.
Its was at previous session 2... check the stat.
Pls think one more time is this mission correct!
Second:
I have serious problem.
I can't play solo.
I wait matching 20 min several times.
ID: 525614225
It's not normal.
Pls fix it!
PS. The problem is not at network etc.
All best!
I'm able to get 240+ fps on Siege, but on TGB I'm getting about 57 fps.
Please refer to FAQ 2.9 in #481198147478224896 for further information, @graceful carbon. Remember to read through this channel before asking questions in the support channels.
@tropic ravine😰
@versed escarp Sorry Soap, unfortunately you just need to be patient and wait for the devs to add enhancements to the product.
PUBGMOBILE_CS@tencentgames.com works just fine here, @blazing beacon. What e-mail service are you using?
fix my account and open banned from me E-Mail salman7abeb@gmail.com
I'm sorry if i was rude. I don't understand computers a lot. i play on my brother's pc @tropic ravine
😰
guys i need help , my account got banned suddenly,
I don't do hacks or i don't even use gfx tool
@versed escarp No worries mate. If you have any other emulator problems, feel free to ask for some help.
Having an issue with your system can be frustrating, but we're always here to help.
what should i do?
You can file a claim. @kindred kraken
i tried but no response from them
You won't get an immediate response lol, it might take a few hours or days. @kindred kraken
How long have you been banned for? @kindred kraken
Pls help, i got a ban
10 years 😭😭
Yeah mine too
I never used any hack
@unkempt stone what is the issue?
We all are getting banned @night cloak
@night cloak ban...
yeah we all are getting banned for no reason

Nope just a app to hide notch
i never used them
I don't think it modifies the game
What app
Octopus
Yep that's what happened
Third party app is not recommended to useit may leada to ban
You used an app
A lot of players who downloaded the 0.8.0 (Sanhok release update) from the leaked linls are getting banned now. Maybe that is why this happened.
@slate python i didn't
i was on play store release update
Seems a serious issue
What does it to do though?
Third party app should not be used to play pubg
Octopus is a mapping app for gamepad
It is a ban able affence
what kind of apps is octopus?
I too use octopus
Octopus is a mapping app
Its all i use
@glad harbor did u got banned before ?
Na i use to use gfx tool then many says ban i write email about use of third party and they said that about
Ok
Now i dont even touch third party app and play pubg
Octopus and GFX tools are considered a ban able affence
Trigger players maybe too banned?
But I m using Octopus since the game is launched
@night cloak several means 10 years
What is the update size of 0.8.5
Thts a hell lot
@night cloak i use octopus for button fire button volume
Move to #chat if your Queries are solved
Yes me too the same I use my volume button as fire button
What is the update size of 0.8.5
1.4 gb
Huh?
Who has got the ban for 3650 days
I got ban for 3650 days
me too
@night cloak actually trigger use is hard to find my pubg system. Lol
Its not connected to device
@night cloakyeah that one
Ok there is a chance you could get banned
@brazen tinsel
You can not use any apps that help game play
I'm confused cause i never used any cheats nor i use gfx tool
Can I delete my old FB and use it another new account..
I think so
It is saying me it is linked with another character..which is banned btw
But I don't know because I didn't get banned
Then help me to do atleast that..@modertors
Thought you are safe in armored vehicle from redzone bombs? Guess not.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding.
@graceful carbon as of now, there is no way to unlink your accounts
I'm willing to sacrifice my account but let me get my FB friends again in my new account..
That, is impossible
No its not.
Do you link it to anything other than FB? @graceful carbon
Any moderator online..
Yeah Google play..
Yup
Good enough
There are youtube vids that shows how to unbind your account from FB for pubgm
Just go look it up
Delete game on fb
Ok thanx for the support I will try that for sure..I was expecting at least some help from admin or moderators
This admin is online @modern gale
So why arent armored vehicles not protected from redzone bombs?
@@stark pumice dude Deleting does not help with unlinking my account..
Are plug ins ban able
@stark pumice redzone bombs are designed to kill anything by doing infinite damage
@night cloak But not helping what's the use of being ol..
Or at least so much damage that nothing can take it
Still having trouble getting my game to launch. I was getting good log in rewards too. Since the 2MB update it crashes after the first Tencent screen.
Sad to say, but only a patch from the devs can fix that @raven hawk
is armored uaz can protect the driver and the passenger from body and headshot?
Nope @night cloak
no?
Bullets can go through the gaps
its usseles then
Yeah, it is
Exactly
Who got banned by octopus?
@dire ocean you used octopus in 0.8.5 beta or global 0.7?
@sturdy isle you mapped volume buttons or keyboard?
No bro never
@sturdy isle 10 years ban?
@odd cloud yes
@odd cloudyeah bro feels badd,,im not hackingg😞 😞
Same
Can they unban me or they wont😖
Why does my game keeps on loading every second?
@odd cloud bro i used it in 0.8 and mapped my volume button
Well, haven't heard a case of unban till this date :(
@dire ocean +
Yea, same here but I didn't play today so I got saved
Feels bad broo i just spended over 1000 dollars on that account😣
😭
Jeez, I'm feeling sad about you people...
@odd cloud delete Octopus bro or else u will get ban too
Lemme try to talk with the devs (if possible) if they could lift ban once
For hell 10 years
@dire ocean yea I will
Gfx users got ban for only 30 days
They would have just gived a warning of 30 days ban broo,,so we could be punished as well as warned @odd cloud
But we r ban for like forever
I would die within 10 years before i geeting my acc,,feels bad
😪
😢