#questions
1 messages · Page 191 of 1
Moto G5 plus seems to have a lot of issues with this game, not even the gyroscope works.
Yeah
Have you tried uninstalling the game? @magic plaza
Uninstall it.
Okay
Do i need to delete the live version and instaln the beta version ?
You are downloading it from the official source, correct? @magic plaza
@twilit widget no, there is no need to.
@tidal warren yes sir
For future reference, ask beta related questions in #495519701049278464 or #495519456857030663 .
@twilit widget
And always check pinned messages.
That wait time. I'll won't play solo now. Would push duo instead. Thought of letting you know. @tidal warren
@night cloak nice waiting time LOL
@strong hull Ikr. I'm kinda disappointed but I understand the issue at the same time, so F it, i'll play duo. lol
Im having trouble with the lvl 2 mission progress, it says go through tutorial 1 time but its not working?
It works just fine. You gotta actually go through the tutorial to get the achievement.
Alright. @late ocean
@night cloak duh if you’re going to play high rank matches in fpp and pick only one map ur going to have long waiting times most of the people who play this game can’t be bothered to click off tpp squads it’s just like call of duty’s team deathmatch 😑
???
what
While playing if the game the game is closed for 1 sec than I have to restart it so what is the reason behind it I changed battery saver settings then also I am experiencing this problem
they reset all my score and rank and gave me negative kd
wtf
just an hour ago, i was ss rank in squad and solo and they changed it to B and gave negative kd
help
@night cloak
@grizzled lark
@open hound
Hey.
help me pls
@worn pivot When did it happen?
Can you show result screenshot of your recent matches?
yes
Please do.
My game is closed rn, it takes time to load so ill tell you
two S matches
1 SSS
and 2 Ss+
and i had played over 54 rounds,
shows only 2
and no wins
@night cloak
they ruined my kd and grade
reduced my rank too.
who is ‘they’ exactly
tencent
Write customer service, we cannot help you here. @worn pivot
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
My Friend also want to join this and how will I do ?
nubs id rather quit the game
!serverinvite
Permanent Invite Link: https://discord.gg/pubgm
@night cloak Here, send him this invite link.
Also, restrict such questions to #discord.
If I cannot help you any further please move to a different channel. @worn pivot
Please avoid going off-topic. You can have unrelated conversations in #pubg-mobile or #chat, depending on context.
Hey
Hey
@queen relic @grizzled field hey you need any help?
no i was wondering if crza needed help x)
What does the green crate coupon scrap reward from the event do?
Is there green crate coupon too i didnt see that gonna see
Could you send an SS of the scrap? @rocky timber
i need support for my youtube channel... i do pubg live streams on my channel
pubg gaming pro
can i get a little support?
If you are interested in becoming a Content Creator in this server please read #481198147478224896 7.2 @eternal trail
@tidal warren that greenish thingy
@rocky timber thats grey i guess
Yea grey lol
Haha u make confuse
No advertising!
See in shop there is i guess u need to collect 10 scrap then u can open one cratw
@rocky timber u get 10 of them and combine em to get a PUBG crate coupon
@eternal trail ads is not allowed
It’s that Crate. ^^^
Thats there collect 10 u can combine and get from there
No problem. @rocky timber
Yep ☺️
@rocky timber well there are other events such as the one where u need to spend UC and get stuff. If you do spend 200 UC u get 2 pubg crate coupons
@tidal warren is that screenshot from your account?
Most likely :/
But why?
@bronze lodge that problem will be solved in next update i guess
Does u know when is the next update?
Ohh..hope it comes soon
See the events tab in game there says NewVersion time :
Ya many having this probelm
Why not install a special server with players pubg MOBILE pc because they are stronger than who uses only mobile
I am playing through a mobile phone and have played with me a PC a lot
god i can’t wait to get a “plat” role and be able to global emote these brainlets
@queen relic wait time for random is even more. Idk why tho but I tried it.
@queen relic gold role does not give you the ability to use global emotes.
Also, please next time share this info in a different channel.
Please avoid going off-topic. You can have unrelated conversations in #pubg-mobile or #chat, depending on context.
@tidal warrenI am playing through a mobile phone and have played with me a PC a lot
@viscid crane Please check #481198147478224896 4.3
We need a major bug,lag fix update
Have you played the 0.8.5 beta? @surreal mica
Play it for yourself, it is super smooth.
@tidal warren Oh Really, I have not tried yet
Go to #481208797352951851 and try it out for yourself. @surreal mica
When it will be coming
Merit fixed?
While playing if the game the game is closed for 1 sec than I have to restart it so what is the reason behind it I changed battery saver settings then also I am experiencing this problem
Thank you
@wispy chasm maybe a bug report it using in game report button or send an email to devs via
You're welcome!
You're welcome!👍
Please, contact the customer service to ask them about the new weapons. @compact grotto
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
I had a question it might be that there are Turkish weapons also coming on Pubg Mobile have already reported several times but had not returned response it names:
Bora-12 , MPT-76 , CANİK TP9SF
Like I said, nobody here can help you. Contact the customer service.
Where can I find this service?
my friend keeps getting “server timed out” randomly mid game and has to restart the app to join back in
what is the solution to this?
I've already sent mail a few times but they don't answer
i have never personally faced this issue.
Hello, tell your friend to make sure their internet connection is steady.
apparently it’s very stable
they play other games like overwatch on pc with no issues
and pubg pc
Does he play pubgm on an emulator? @forest gate
There are many factors to consider, this could have something to do with poor optimization.
I've already sent mail a few times but they don't answer @tidal warren
Tell him to repair the client. @forest gate
@compact grotto I do not know the answer to your question.
@compact grotto they will but they get in huge number thats why their reply is late nowdays and they working in fixing issues too
This game is so broken
Why so? @visual elm
Then they have to strengthen their team so that they keep more customers busy. I'm very curious how Pubg Mobile Version 1.0.0 will be with 5GB storage certainly this is too much man I have but 16 gb memory I'm not going to get new smartphone hear
@tidal warren @glad harbor
I was crown with 5 and then it kicked me out 2 times
Lost so much points
Got teamkiiled
Due to afk
@compact grotto Please, move this talk into the DMs or to a different channel. I cannot help you any further.
The 0.8.5 update, which mainly focuses on fixing bugs and glitches, should come around the 5th of October, there’s a timer in game. @visual elm
Now, crying about it here is pointless. Nobody will give you your points back, I'm sorry.
Now, if you do not have any other support related questions please move to a different channel. @visual elm
Please avoid going off-topic. You can have unrelated conversations in #pubg-mobile or #chat, depending on context.
K
Feel free to email them. @visual elm
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Why people dont understand did u ever know this is the first game to have that kind of graphics and almost same as pc one there will be bugs and other they working all time to make game better. And it will be really hard for making every device supported but almost pubg g supports 500 + i guesa .topic ia out i guess
How to put up tags in The Username? For Eg - NSD|Whatsoever
You would like to change your in-game name? @night cloak
Yes
Use the rename card. However, keep in mind that special characters are not available.
i kinda want to put the username like this NSD|Whatsoever
U should hav one in inventory
@night cloak does it says username already taken i kindda dont know about that much tho
nope . The space i leave joins together
Oh yeah space not allowed i guess
'Use the rename card. However, keep in mind that special characters are not available.' @tidal warren im aware of it
That is because "|" could be one of the unsupported characters.
im putting up a team but its useless without the tag
Why is sanhok laggy on emu
@tidal warren i literally tried every character
Tgb
@earnest peak It might be laggy because of your internet connection or it might be the server itself.
They changed the rules recently. @night cloak You cannot use special characters and the name cannot exceed 14 characters.
Yeapp
@vocal minnow nope my internet is totally stable i have no ping problem
@earnest peak how much ram u got
@tidal warren thanks i'll keep it in mind
I tried it
@earnest peak Asian servers are highly packed with players, the server gets overloaded sometimes, if client repair doesn't work all you can do is wait for a patch or update.
But i have 1.9ghz clock speed cpu
Also, look into the emu settings and try to adjust them, choose the settings that cause the least lag.
May be thats the reason
Next option is to wait for the next update. The 0.8.5 update should come around the 5th of October, there’s a timer in game. However, I would not completely rely on it since from past experiences it has reset a couple of times.
Try playing on low graphics with high frame rate.
Next time, please, for EMU related questions use the #emulator-chat @earnest peak
I play on lowest possible graphics
@earnest peak What is your CPU ?
i3 7th gen
Guys, feel free to move to #emulator-chat @verbal falcon @earnest peak @vocal minnow
Thank you.
@earnest peak yeah so waiting is only hope next uldatw and there is separate channel as said by mod for discussikn bout this

What I said, they don't like Emulator's users here... 😦
Nvidia 830m graphics driver...ok i m going there
We do like EMU players, only this isn't the appropriate channel to use. @verbal falcon
Please avoid going off-topic. You can have unrelated conversations in #pubg-mobile or #chat, depending on context.
Every topic has its channel, kindly move if you would like to discuss about EMU.
Actually title is support so i thought i could get some help...no problem still
Thnx for the help everyone
@tidal warren it's support... in #emulator-chat the support is flooded with any other subjects.
Your suggestion will be considered. @verbal falcon
Minimum requirements - CPU: Dual core from Intel or AMD at 1.8 GHz, GPU: NVIDIA GeForce 8600/9600GT, ATI/AMD Radeon HD2600/3600, Memory: at least 3GB of RAM, OS: Windows 10, 8.1, 8 and 7 DirectX: Version 9.0c, Storage: 1GB of free storage.
@earnest peak
If I'm the 1st to do that suggestion.... 
Move to #emulator-chat !!! @vocal minnow
pubgm support is kitkat ground.
@hollow vault
@modern gale my game isn't working mirarmar map, what I should to do?
@steady cargo I can try to help. What exactly happens?
Any screenshots?
It could be duo to poor optimization on Sanhok. There is a lot of foliage which makes the map harder for the device to run. @steady cargo
I would advise you to try and repair the client.
First, log out of the game and then tap on the repair icon.
I'm gonna try, hope works.
I was only playing mirarmar
Hy guys, to the ones who know this,; does the vss shot register on the minimap when fired like all the other weapons?
I think theres a bug on "sending chat" bcoz i can't complete this achievement even though i already sending chat so many times, maybe someone can help me here.
Is this support valid for emulator issues too?
yes, it is. @night cloak
Guys when will glass windows come?
Nobody knows. @night cloak
I am having issues launching the game in TGB
What is the issue? @night cloak
@tidal warren chinese version had it from 0.6
The Global version does not follow the Chinese version exactly. @night cloak
Btw is the bipod on mk14 functional?
My game is stuck at updating configuration files 98% after updating TGB @tidal warren
Try restarting your wifi and game, and then download @night cloak
You have to tap on the bar and then scroll down all the way to the bottom. @tribal hornet
@pliant estuary I did, I've even restarted my PC
@pliant estuary restart wifi meaning restart it on the PC or the router?
Delete the Temp file. @night cloak
Click on Diagnosis, it’ll show you the path to the Temp folder.
@DeliriousSchmuck#5036 router
Okay, let me try @tidal warren
Or maybe what the mod has said would work
Before you delete the file, do you have an antivirus enabled ? @night cloak
Windows Defender
By temp folder you mean SD path? @tidal warren
For most games firewall sometime stops the connection i feel that ....there comes allow for this game network like that i use to enable when i first installed
%temp%
It's there in the same folder.
Let me try it and I'll get back to you @tidal warren
I meant the TxGameDownload folder. @night cloak
There is one temp folder which contains the Tencent's AppData.
But try to disable the antivirus first.
Updating configuration files now, let's see
AV turned off, still stuck here. Gonna delete temp and try @tidal warren
Check e drive there is temp
@glad harbor yep, doing that now

That temp folder is almost 6GB 
Temp folder inside is there TxGameDownload folder or other
I'll tell you an even easier method: Click on the three lines on top right and clean cache.
It cleans AppData as well.
I did that yesterday, didn't work @cyan rampart
Theres no clean cache i guess
All u can is delete that temp
That's the last resort
Practically, deleting temp is partially deleting the game.
And open tgb again
I'd rather go for an uninstallation and reinstallation.
@glad harbor TGB won't open once you delete Temp
Yeah that is also good better do that
@cyan rampart it does
I got Stuck in a window , after a second it said I fell from a high location , LMAO , fix this bug
@half saffron you can report the bug in game or mail at
PUBGMOBILE_CS@tencentgames.com
@night cloak Did you delete the 6GB file?
@night cloak what does
And the game still opens?
@cyan rampart yeah opens i hav done that previously too
Woah. What directory did you install it in?
Yep, and it's still stuck at 98%
No, 6GB deletion won't open again.
Better uninstall and install
He has either deleted the temp folder containing other applications.
@night cloak I did
@half saffron good,now wait for the fix 😊
Ok
Okay I'm gonna wait for 30 mins for this to work or reinstall. It's stuck at 98% again, but the temp folder is getting filled with files again, I assume it is downloading stuff
@night cloak yeah
@cyan rampart I've deleted the temp folder mentioned by the mod here
I'd suggest reinstalling.
No, I've installed TGB in F, and my temp folder is in E 😐
Or may be the temp is selected to get files for temporary in which drive the storage is more
If you installed TGB only for your user account, the main files get saved in Temp.
Reinstalling TGB now since nothing has worked @tidal warren
That is, all other administrator accounts will be able to see it.
Yeah reninstall
Pls fix this broken game
@night cloak what happen ?
The game lags
Yeah that is well known they working in it. Did u find that the last update somewhat fix little lag before that the chat was too laggy
Nope
Then pubgm chat there here is for -support help
Hy any moderator can help me my account got unbanned on 24 th of sept and when i see my merit it was 40 i check merit system i played accourding to that but my merit is not increasing ? Can somebody help me ?
@tepid shuttle that is also well known issue/bug
They working in it wait for update hope they fix
@tepid shuttle it is bugged it will be fixed soon
I keep getting connection to the server is lost when I am connected to the internet. Does anyone know why?
And yesterday another bug from that i suffered i was playing of emulator i was like opening box of enemy a car is nearby to that we open box by pressing f when i pressed f i was in car nd then i cam out from car by exiting from mouse i select option to open box but box was not open nd a bullet fired on car and we all died there now my merit is 29 😞
Due to that bug
@night cloak can my friend givefeedback so i get my merit back ?
Bcoz that was not my fault
@tepid shuttle
You can give ,but developers already knew the issue and they are working on the solution! And if you found any bugs in game feel free to report them using in game report button or via mail at
PUBGMOBILE_CS@tencentgames.com
Thanks for the information i think its time to leave this game bcoz it has so many bug
And insteed of fixing bug they just give fake sympatgy
Thankyou so much for your help
it really doesn’t lul don’t crash cars at high speed they blow up
or get out of them when ur moving
This game is full of bug i spend almost 200$ in game now you lost your one customer
Bye
ok i’m just laughing too much to help now gg
#chat
@tepid shuttle actually that your fast mistake u enter car but same time u click in exit button when u trying to loot . That sometime happens and the system thinks u kill teammates or may be they report and u get merit loss
And the merit bugs will be fixed in next update or wait they gonna soon. U know how hard is to make game like this in device
Firstly, it is not a game bug.
You should watch where you click. When a car is nearby, the emulator obviously prioritises the Drive button and not the death crate. The Key Mappings are also shown on screen so you should keep an eye on where the "F" button goes. Maybe you did not press the Ctrl button to enable mouse before manually opening the crate? That will obviously fire your weapon.
Yap well said my a bit low ans my eng not good
@tepid shuttle #481198147478224896 7.2
Any moderator online?
Is this guy hacking coz ump doesnt have this much rate of firing and look where is he shooting and where the blood came from
Please confirm if he is hacking or not
Oh its about hacker
Is the guy who get killed at last u talking g about is he hacking
Oh i see
Better report that following abov
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Report it, send them the video. @hasty hatch
But first i gotta confirm is it hack or not
Coz i got it in tournament
On custom room
Just give your opinion please it would mean a lot
@tidal warren
That was weird tho but i cant say whether it was hack or not
That is strange. @hasty hatch
I got one more recording where the same guy killed my team in two bullets of ump
Contact customer service.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Yeah looks like hacker
Slow it a bit and tell me
I watched 2 times
Attach both of the videos.
Game works fine again bois
Thank you @tidal warren @cyan rampart @glad harbor
Though I lost all progress cz I hadn't linked my game :/
I will miss you M249 skin 😦
@night cloak oh in live version always link
@snow otter beta or regular
Dunno may be some playing beta and many now plays in sanhok map there is low player in duos but give always most priority to mod answer
That usually happens when you are a highly ranked player. @snow otter
@glad harbor I like to live on the edge
Please avoid going off-topic. You can have unrelated conversations in #chat.
@golden sphinx nope emulator are matched with emulators and if eg..
If the mobile player is playing squad with emulator one then again the match will be of emulator too...
@glad harbor ok thnx
@strange hare merit system is currently bugged it will be fixed in next patch
Please have some patient!
Do as fast as you can because i can't play with my friends that's only problem and many thanks for your reply
My pleasure!
I need help
nvm then
It says 40 look at the bottom. @queen relic
This channel is not meant for server opinions. @crystal monolith
oh lul i need glasses
I under stand why his msg was deleted no need to lie
@queen relic look what it says underneath "Season Rank".
How is that possible?
But you guys help cheaters get their merit back lol
how is what possible ??
That is just the way the ranking works, if you are unhappy with it contact the customer support. @quasi blaze
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
someone help me
You cannot be helped, that is how the system works. @quasi blaze
Now if I cannot help you with anything else please move to other channels. @quasi blaze
@tidal warren see how 4205+10= 4285
@quasi blaze email PUBG these “mods” have no power they can’t help the role is just to make them feel important
lool
Move to a different channel please, this is not the place for useless chatter. @crystal monolith
Please avoid going off-topic. You can have unrelated conversations in #chat.
Lmao
Move.
Ok
why would you report something that is a good bug @quasi blaze
It fixed itself at last.
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@quasi blaze use the in-game report button or write them an email.
why did i just get sent a dyno message about mentioning staff members help me
@queen relic they can’t, email support
okay thanks bub i’ll do that
Please avoid going off-topic. You can have unrelated conversations in #chat.
@queen relic How long they'll take to respond?
never 😂 they’ll send u a bot message like the mods do all the time
well u need to be good quality for a start and u should message admins for sub requirements idk about that
Please refer to FAQ 7.2 in #481198147478224896 for further information, @tepid shuttle. Remember to read through this channel before asking questions in the support channels.
K
@queen relic Yeah, Last time I send them, "Help!" and they replied "We are currently working on that"
yes i do not like most of the people here but they have an ok report system and it’s a video game, they can’t fix it two minutes
( in game )
discord help is just for non serious stuff
Anyone got 16 mb update today?
It's 16+
Ooh now I see what @crystal monolith was talking about
and needs a password to be installed on any device due to mature content
17+
@queen relic Who told you?
Damn they let people be mods that don’t know anything about the game ?
oml
@queen relic Can I get a screenshot?
Game says 17+ but homie said 16 smh
XD
ligma
O.o
17+
believe me i know
Okay move to #chat
@queen relic @granite nacelle That's just app store. The game is 16+.
????? excuse me how does that work
can’t even admit to being wrong wow
anyways i need sum help with the game
fix matchmaking in duo conqueror, I've been 15 days without being able to find 1 game in duo
@night cloak Lol let’s say your right about the 16 part...... why is there 9 year olds on here lmao !
android needs 2 get sued
fix matchmaking in duo conqueror, I've been 15 days without being able to find 1 game in duo
lole
@granite nacelle You cant stop youngsters from joining the game. They can join with parental advisory.
@queen relic What help do you need btw?
can i dm u the help bcs i feel like this place is not appropriate for actual discussion without being executed
@granite nacelle Can I help you with something?
@queen relic Please do, if you feel like this.
in league conqueror duo, I wait up to 1 hour looking for a game and it does not come out, my last game in duo was weeks ago
Fix matchmaking in conqueror duo
@rain wraith it is just because there are definite number of players in each tier and conqueror is the highest tier so it may take some time for matchmaking according to the server and the time!
I know but in 1 week I have not found a game
they must fix the matchmaking that looks for ace or crown players
Why cant I upload videos in the channels? I am not allowed to post?
What channel are you referring to? @pulsar iron
@tidal warren sorry for slow response, I'm already did that and sending chat on all channels too, but still the achievements can't be done
What does 8.5 contain
Aight hold on
@tidal warren Want to upload my own kill compilation
@tidal warren what does 8.5 have
@boreal reef please, check pinned messages in #495519701049278464
@tidal warren can u help me
Will they ever add the 15X Scope?
Would you got banned if you use gfx tool ?
Hello, yes, the usage of GFX tools can get your account suspended from a month up to 10 years. @night cloak
It is against PUBGM's terms of service as well as the End User License Agreement.
If you would be interested in reading their TOS, please check out #481198147478224896 7.3.
Hello, please try to contact the customer service via the in-game report button or by sending them an email. We cannot help you in any way here. @mellow willow
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
Wilco
Also, it is quite common for the "Matching" to take quite a long time once a player gets higher up in the ranks.
Nevertheless, still inform customer service of this.
Read though. Every other group has conquerers. Only Solo FPP (on all servers) seem to be stuck at Crown. Something is wrong there
@tidal warren sir thank you 🙏
no one likes to play solo because you die instantly and there’s no woolly wufftering that’s why everyone plays squads or duos @mellow willow
Again, missing the point
point is tpp squads is all most people play i dunno why it’s pretty bad
I hate this bug, it has been here for so long. Why is it not fixed yet?.
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@queen relic read it again. Every other option of play has conquerers, only Solo FPP is full of crowns - in NA, Europe, Asia, all servers.
And newsflash, there's plenty of people pushing solo TPP, and even duo's. Take your blinders off and wake up. I push squads when I play with my friends, otherwise I don't like playing with random people who I can't communicate with
there’s not much to read welp
i only play fpp solo and i’m plat 2 but no one else seems to play solos often
I might as well conversate with a stale biscuit.
And you have no solid data numbers
obvious conclusion is that no one can be bothered to change mode
just like cod
and u still haven’t asked a question
this is support not discussion pls go to #chat
Yes please go to general chat. 👍
He was reporting a problem he had, that's fine to do him here. 20 mins search on any mode is not because the mode is "dead" it's an issue
it’s not an issue it’s a statement
if the game has 70/100 people tencent can’t change that can they
Please avoid going off-topic. You can have unrelated conversations in #chat.
👆
Hello, please move to #chat. @queen relic @copper junco
Nah. If you know the solution to his question then answer, or leave it for someone who knows to answer, simple.
i’m answering questions ok this happens every time
Ok
I have an rp mission that says I need 20 kills in a military base area. Is that ANY base like camp alpha in sanhok?
@rain pilot No, it's the Military base in Erangel.
Thnk you
Hey, when i lose a game i can't back to the lobby
A lot of times not just for once
@twilit widget Thanks for the report, devs are aware of the bug, hope it will be fixed soon!
When will you ban hackers I don't live forever
My game keeps saying server connection lost what do I do @ me please thanks
Hi there! I have a question. My merit is at 40 right now. I have read the rule and play in solo for like 10 matches. My merit still hasn’t increase at all. Is it a bug or something? How does it work anyway?
@merry kite maybe reset the game
Hello, make sure your internet connection is steady. Also, this could be an issue due to poor optimization. The 0.8.5 update, which should fix all the bugs and glitches, will come in roughly 5 days. @night cloak
Oh ok thanks 😩👌 lol
Hello, yes, the merit system is currently bugged for users who have been banned for a month. To read more on the merit system, and to ensure you know how to gain it back once the system is not bugged anymore, check out: #481198147478224896 3.14. Thanks for your patience. This issue should get resolved with the next update. @merry kite
@tidal warren thank you for the answer. I just want to play with my squad. Any chance you would know when the next update will be? There are RP missions that needed to complete with friends also.
The 0.8.5 update should come around the 5th of October, there’s a timer in game. However, I would not completely rely on it since from past experiences it has reset a couple of times.
On the bright side, the timer has stayed true for the 0.8 update, so we’ll have to wait and see.
Okay, thank you for your help! I will wait and see the next update.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. @vini#9329
@hot reef How many times have you faced this issue?
@queen relic because they can't provide small patches through playstore as the OBB data is a single file . We have to download 1.5GB again to get rid of one bug. If they do that for all bugs it's like 1.5GB update everyday. That's why they are doing beta test in stable PUBG . That's great
Anyway we could get an option to only see our server selection in the people looking for teammates, it's near impossible to click on the right one with every server flooding the request
@Rammerjammer#2583 feel free to recommend your suggestions to developers via mail at
PUBGMOBILE_CS@tencentgames.com
@potatomatt#5994 this is not place for advertising!
I need help I have Bluetooth earbuds and when I try to play it sounds really choppy
@flat flax then there is surely defect in your earbuds !
@tidal warren hello Please help me out how to put clan recruiting
@ruby bough dm any moderator about you clan recruiting info and if you found any bugs report them using in game report button or mail devs via
PUBGMOBILE_CS@tencentgames.com
I'm facing lots of lag issues after 0.8.0 update, can anybody help me?
@night cloak Ok please suggest me any moderate form india
@grizzled lark ^
@ruby bough dm nick
? @night cloak
@grizzled lark he is asking something🙄
@ruby bough u need help?
I need help
Yes?
There was anti alaising option on my phone in earlier version but in this version there is not an option of anti alaising
I cant enable it
@grizzled lark yes bro
@ruby bough what help do u need?
@gilded anchor maybe they removed that option for your device
It's Really Irritating Now
Why Devs Not fixing Merit Issue
Now I Really Need To Quit This Game
@everyone please get me a support system where i can tell my problems . I send a message about my problems through their game but after 4 days they replied but didn't solve my problems and again i send reply but no one is replying .its almost 7 days . Why their support system is to bad compare to other games .
@white juniper they receive lots of mails daily and so it is difficult to answer all
Please have some patient till devs will get your problem
Bro my merit system is broken its not updating by playing solo hence i cant play with teammates and also i just bought royal pass and can't upgrade my level
@night cloak
Don't know when they will solve my problems
anyone from support can help me with the asian server IP/Ping?
I have bad ping like 250+ in asian server where krjp have lower ping....I would like my ISP to fix it!!!! what should I tell my ISP? were should my ISP route for better ping?
@night cloak Ping depends on your distance to the servers. The servers might not be located in an area close to you.
only on my wifi they are getting this ping
It could be your home network that could be an issue.
Yes that's why I need an IP from sg/hk server so my ISP can fix it
Merit bug is fixed for my friend but not for me yet why so?
Was your friend also banned ?
@white juniper merit system is currently bugged it will be fixed soon
Please have some patient !
If so, you are lying. Because they haven’t updated live version.
@lone tundra report the issue to the developers via
PUBGMOBILE_CS@tencentgames.com
Ty
The customer service will not be able to help you with this, @lone tundra. When merit is deducted, it is an automatic measure because the system registered that you had harmed team players. To increase your merit again, you will need to maintain good behavior in classic solo matches. Refer to FAQ 3.14 in #481198147478224896 for further information.
@lime juniper my game keeps crashing as soon as i start a match in classic or in custom rooms ! i reported it to the customer care but they did not respond, i check my storage, wifi i.e.20mbps and even un-installed and re-installed the game, tried repair. but nothing works ! it just crashes when a match starts
What device are you using, @carmine solstice?
oneplus one
What Android version do you currently have, @carmine solstice?
android 8.1
3 GB of RAM, @carmine solstice?
it was working perfectly fine till 29th of sept and then i joined a custom room and all this started , ya 3gb ram
Your device is four years old and the game is continuously being updated, @carmine solstice. Maybe the upcoming update will solve these issues.
i have the updated software on my device, i mean it was fine till 29th sept so i dont know what happened all of a sudden @lime juniper
@stuck anchor i am not lying and he told me the way to fix it we both were banned but our merit is good now
Hopefully the issues will be solved with the upcoming update, @carmine solstice.
okay @lime juniper , how long till the next update ?
Thanks for the info.
Anyone needs help to fix merit system can dm me i got a way
During the month, @carmine solstice; however, we do not have a specific date as of now. Once we do, we will announce it.
Via custom matches, @hasty hatch?
Ya
okay 😃 thanks !
@lime juniper so how can i get my merit up?
@lone tundra ha noob ban !
Please do not advise anyone to do it that way, @hasty hatch, as this method is not supported.
Please refer to FAQ 3.14 in #481198147478224896 for further information, @lone tundra. Remember to read through this channel before asking questions in the support channels.
Its just a fix of a bug nothing illegal man
@amber streamhe is the guy who reported me
Once the merit issue has been solved, follow these instructions, @lone tundra.
You are not allowed to advise players here to do as such, @hasty hatch.
He reported me!
Please avoid going off-topic. You can have unrelated conversations in #chat.
Pls ban hhim
Did you read above, @lone tundra?
What?
Please refer to FAQ 3.14 in #481198147478224896 for further information, @lone tundra. Remember to read through this channel before asking questions in the support channels.
Once the merit issue has been solved, follow these instructions, @lone tundra.
How i can know what my merit is?
You can check your merit in your account profile, @lone tundra.
Tnx
Can some on explain why sanhock get so less rating points
Other maps 12min 0kills +5points
On sanhock 17min 6kills (4ths place n only +6points 😡
The map is smaller, @faint shadow.
So.. +7squad ranking +6kills +3.5mins +700damage worth only one lousy rank point !! Just coz map “smaller”
So kill rating and standing means mothing !!?
You are free to send any feedback and suggestions to PUBGMOBILE_CS@tencentgames.com, @faint shadow.
So is your system encouraging “camping in a corner “ in a “bigger” map ?
@faint shadow fewer minutes per game equals fewer points
@rain wraith I understand its a smaller map so less survival rating thats fine but does that mean kill rating and team standing is useless?
Please take this conversation to #pubg-mobile. Thank you for understanding.
@faint shadow pubg is all about how long you can survive and get chicken dinner,the kill rating are less compare to survival rating,so better survive and get more points..
@hasty hatch
What
Yes, @foggy halo?
I am not able to r name my name with symbols like||
Alot of symbol text don't work
That is because special characters are not allowed when using a rename card. @foggy halo
Took me about an hr or more to find ones that worked for me
So how can i change it using special characters
Such special characters are not allowed, @foggy halo.
Wait but a bunch of people I play with are using the same characters
So how people had them @lime juniper @tidal warren
The rules changed.
@tidal warren the rules is changed so thier name should also be chnged
How do I change my name in PUBG?
Oh yea, there are a bunch of people with the swastika emoction on their username btw. :/
@rancid heron you can earn Rename cards by levelling up in game (I think you get one at level 10 or 15) or by buying the card for 180UC
oh ok, thanks
@half kayak Sorry that I tagged you but If you can help me with my problem I'll be very happy.My Pubgm app keeps crashing.It only shows Starting Game but after 10 or 15 seconds it takes me to the home screen.Please help me
@open hound can you help?
What device are you using, @mild nova?
Xiaomi Mi A1 @lime juniper
@lime juniper Please I want to play with my friends so please please please help me ASAP
@mild nova have you attempted the usual troubleshooting? those being
- Repair client
- force close and open the game
- clear cache and/or data then start again
- Reboot your phone
last resort is to go to recovery mode in your phone and clear cache or straight up factory reset your phone as this bug is only in really low end devices
@mild nova go to developer options on your device settings and turn on the option 'destroy all app background activities'
It takes me to the Homescreen
Its probably because of ur RAM that u lack to launch the game
@next bronze Okay let me try
How can i get authorised
@next bronze I don't know where the Developer Setting is that's y I'm gonna do this with Clean Master etc
When nothing helps, re-install the game...
How can i get authorised
Turn this on
How can i get authorised
Help
HELP
I want to create a roon
Buz i dont want to buy the royale pass
Cuz i dont have money
Im happy that i have a shitty phone that runs pubg at 10 fps
@night cloak lol
@next bronze Gonna Play Ros now.Didnt worked
@night cloak Shitty Graphics
@night cloak Bro it's India and we use Jio.Thats y can't reinstall
How can i get authorised
@warm sequoia dm the recruiting details to a mod
Ahem it's been a week when are they gonna push a fix for the merit stuck at 40 bug.... It's locking people to solos and they haven't fixed it in a week.... What the hell...
wait for the update 0.8.5 it will be out soon
Ffs so they don't care if players are locked to solos for 2 weeks nice devs
Shouldn't something like this be a very big priority...
To fix
They said a week ago they were working on it and it's still around... A bug locking people to solos and they cannot fix it in a week hello!?!?!?!?!
they said they're working on it and the fix is included in the update-0.8.5
update will be rolled out in a week
have some patience
I have been waiting for a week now... I want to play with my friends and push to conqueror on squads....
Hey what is new in 085 beta??
Ok
Please refer to FAQ 7.2 in #481198147478224896 for further information, @Scuid_HD#5065. Remember to read through this channel before asking questions in the support channels.
can I have 2 versions of pubgm on the same phone? (Chinese version and English Global version) just asking cuz afraid of losing some save data in the future or updates
yep you can have @velvet anvil
ok thank you
just remember not to use second space for having 2 "pubgm global" on the same device
👍 thx
Have notice pubg mobile lite ?
What do you mean, @night cloak?
why am i getting random server did not respond messages halfway through the night for no apparent reason
doesn’t matter how many times i reset the app it still continues
It must have something to do with your Internet connection or the servers.
internet is fine
servers are crap. nothing new there i guess lol
is anyone else reporting the same issue though
I never have any of these issues.
asian server?
Emulator players get this kind of issues mostly
even in the lobby it happened hahah
some news about updating the PUBG MOBILE LITE @lime juniper
Unfortunately not yet, @night cloak. However, we will keep you updated through announcements.
Ok @lime juniper
How do I put the messages in Portuguese?
I am portuguese.
@night cloak Go to #482111832669159445 and tap the Portuguese reaction as stated. You'll get to chat in #481207004665479189 channel.
i see some ppls having less than 1k subs and they have content creator tag, how is that possible?
There are some internal reasons. Also, they may have another channel than you know of.
internal reasons like boosting those who are on the server and have some specific permissions?
Reasons that we cannot disclose, @blissful heath.
In pubg name
ok
PG × Ted @pearl owl its just a multiplication sign bruh
Its not on my ipad
you need to download fonts
on ipad?
custom fonts from internet
idk how to do that on ipad
Move to #chat ?
Anyone having audio errors when connecting to bluetooth devices?
like audio is worse and stuff
5 minutes pairing
What us going on?
Befote the update it started in less than 1 min
Fix this please, I dont have time to wait, today I've waited more than 30minutes in the lobby
Played only 2 matches
It means that there are too few players that are interested in the selected game mode and/or server in order to start a match, @gilded elm.
Try again at a later time or change game mode and/or server.
that always happens to me even when im already in a group...
Hello there
We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #481198147478224896 before asking questions in the support channels.
Hay I’m trying to get the beta version that u guys have sent out but it’s not working and says this
What can I do
Go to settings
Ok
I got an answer from Tencent about the account recovery procedure
Please make the steering wheel large in vehicle control scheme 3
It makes become difficult to steer because its small in tablet
If you want to know it I can copy/paste it in here
Thanks I was able to get it k
A but it’s trying to make me make a whole new character will it rest all my stuff
@real salmon Feel free to send your suggestions/feedback to Tencent in an E-Mail to PUBGMOBILE_CS@tencentgames.com
No need to, @night cloak, we are already aware. Thank you, though!
Hello, How I can report people who team up in the game? Yesterday, I was facing again 8 guys in the same team 😢
Somebody fix the vaulting system although it won’t give you money. I tapped jump in front of the window three times and I didn’t vault
I have full gameplay video that can prove what i said
It’s annoying af
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Please follow these instructions, @olive bane.
The developers are working on improving this, @icy carbon.
Whenever i use a smoke, i get bugged with no footsteps
When i get into a new match, even then I'm bugged with no footsteps
@lime juniper ok, thank you sir
@night cloak Same, game is broken af
Guys i am.not able to download sanhok map it goes till 25.5 percentage and say error plz can anyone help me out
@sinful hollow what error?can you share screenshots??
@night cloak
@lime juniper i have 2k subs on yt how to get unlimited custom room permission
@hasty hatch can u solve my problem bro plz ..
What problem
Just try changing your wifi or hotspots
I faced it too and fixed it while connecting to some other mobile hotspot connectiom
@sinful hollow try clearing data and repairing and try again it seems like a network error!
@night cloak ok mate
Connection problem
@hasty hatch ok i will try
connection problem!
You can try to apply for the content creator program, @hasty hatch. Refer to FAQ 7.2 in #481198147478224896 for further information.
I have this problem
Where my teammates have to reset when we can’t hear our teammates, also there is times where I can hear my teammates but they can’t hear me and sometimes I just can hear them at all
Hello. Today I was playing with my friends a squad game on pubg chinese version, and after the match finished and we got back to lobby, this message appeared and I cannot play since then. Can anyone help me, please? I played on my phone, Huawei P10 Lite.
Please fix your mic
I have no his problem Where my teammates have to reset when we can’t hear our teammates, also there is times where I can hear my teammates but they can’t hear me and sometimes I just can hear them at all please fix your mic
Hello. Today I was playing with my friends a squad game on pubg chinese version, and after the match finished and we got back to lobby, this message appeared and I cannot play since then. Can anyone help me, please? I played on my phone, Huawei P10 Lite.
Where can I find a mod or help for the Chinese version, please? I didn't do anything, I just played the match with my friends, and after the match it appeared :( .
Hey I need help urgently.
I'm on Galaxy S8 and my game keeps crashing since yesterday everytime I try to play on sanhok. It works on the other maps tho. Idk what to do.
Pls help
Any update on Merit Bug ?
Next new version update 4 days left i think wait for that
Sure after 4 days update is coming ?
Na see in game event there is tab (New version Update)for more info
Ok

😊
Fix this bug @modern gale
& the admin is not a developer, so they can't do anything, well you can send the pictures to them at PUBGMOBILE_CS@tencentgames.com & explain to them what issue are you having @loud mountain
@loud mountain did you repair the game?
@mystic wedge don't tag community team and what's your problem?

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Ping 900 / server time out / getting killed by a bot what next !
@night cloak thanks mate i just switch to hotspot it worked thanks all ❤️❤️
rEpORt bUg
I'm losing alot of points almost crown 1 and now almost back to crown 3
