#questions
1 messages ยท Page 187 of 1
Please use #chat for chatting
are replays gonna be added to pubgm))?
@uncut whale did you try repairing the game and trying different servers and switching between networks?
It's already a known issue but to very few people report to pubg team in game or through mail
PUBGMOBILE_CS@tencentgames.com
what are the minium specs for a pc to play on medium high graphics on tgb?
or just the specs for pubgm in general
@craggy saddle yea , it will come to pubgm , but takes a lot of time and
See #481198147478224896 1.2 point to know minimum specs
My brother have same phone but he did not have this lag thanks for help
@kind drift
Yea it's only an issue for limited users , a repair may fix it , if not report as i said , you're welcome @uncut whale
Hello there, i'm currently having the phone GalaxyS7. when i play PUBGM i experience lag, especially when jumping out of the plane, and when being around a lot of players after jumping out of the plane. like 15+ people in one area such as sosnovka base. The ping i'm having is always around 222-167, is it the phone or the internet?
i've seen some people play with 200+ping on youtube and they weren't experiencing any sort of game lag, tho they had better phones, is it that the phone is too old or what?
@little zodiac there are some optimization issues with game right now
It will be fixed soon
would like to add that it's the same with the Galaxy NOTE4 and NOTE3.i hope that the optimization issue will get fixed soon
cuz i've been hearing that Soon for quite a while now ๐ฆ
Same :/ but there is nothing in out hands๐คท
@little zodiac optimization fixes can take time because of the range of phones they have to deal with, considering that even iphones arent performing well right now you can just guess how long it would take them to fix it on android :/
feels better knowing that iphone users suffer as well ๐
My iPhone 7 Plus is running perfectly fine no issues with this game since the 0.5 lol
@ebon nacelle not even stutters? my game runs fine on my Oneplus 5 too but there's some stutters when I jump from the plane or when enemies are getting rendered in my area
^ same
#chat ๐ค
@tardy brook but no, no lag, stutters, or anything.
ok thanks for the info!
๐
Since yesterday my game is not opening . It always stops in searching update screen and never opens.
Can you show us screenshots @vale heron
Can anyone help me
@vale heron force close the game and open it again in a good internet connection
if that doesnt work, clear app data and try again but warning your settings will reset and you'll need to login again
@fair flicker what's the problem we all here to help each other
I was trying to open pubgm but i cannot log in..my internet connection is good
@fair flicker any message box displayed
With facebook
Prompt message?
Yess.. Its say..286161error or something like that
I tried,i even switch off my phone but failed
If u deactivate fb u cant login and ,
Oh its says error then try reopening game and clicking repair icon when game starts
When u repair it shows or what that 16mb update
@fair flicker is home page appearing? Where guest and other account login option is written over
Yes. Homepage is shown and i tried to log in from there but no success
@fair flicker is u use wifi or mobile data
I use mobile data
@fair flicker oh thats may be cause try with wifi if u hav
@fair flicker which carrier? I assume you're indian
I cant open my game in jio, I have to use wifi
Whats wrong with data..?
Yeah thats the issue there mobile data dont work for some reason try with wifi they r trying to solve tho
My internet connection is damn good
no idea tbh just that I cant open the game in mobile data, jio
haven't tried other data
but once I open the app in wifi I can switch to jio with good ping
@glad harbor I've been playing on cellular data since starting
@fair flicker try clear cache of Facebook app
Login again
Then try
and both wifi and mobile data I get "no internet connection" dialogue, pressing retry on wifi works but on mobile data it doesnt
@night cloak yeah i also use to but its not work for me after some days i prefer wifi tho
I don't have wifi,... So..๐ค
Oh
๐
What about people who dont hv wifi?
@fair flicker dunno they will fix that issue
I dont know,.. .
No offence but they need to stop bringing new things and repair and fix the buhs
@fair flicker did u ask mod lets try asking they gonna help better . About that issue give them in detail tho
@glad harborHow? I m new at discord
@night cloakno..its the bugs
@glad harborhelp me.. We r from the same country
@fair flicker hmm... Hows your gameplay?
Do doors open in time
@fair flicker u from nepal
Real time!?
@glad harborYup
@night cloaki cant even open pubg.. And you are asking me about the gameplay๐ ๐
๐ ๐ค
I will try to open game now and i will see if there problem something
@fair flicker is Facebook app alright???
Of facebook?
Na fb app is not connection with game the fb account is so fb app not doing wrong here in that issue
Yesss
Or pubg?
Let me try once again
@fair flicker @night cloak thats the problem with asia whole i guess i cant also open game just checked
Nope.. Its not working
Its keep stucking so thats not problem with us thats the server problem s and game
Last night also the server was so bad lagging i think asia server and game is down. For us just wait still they fix the issue
Cant we complain about this issue
the game and the server is a huge issue happen to a lot of ppl
Ok i will collect more info
@glad harborok.. Plz let me know
there is no use if you complain, the dev probably working on it
Its worki
And see this... As soon as i landed this happened
@glad harbor its working fine here
@night cloak i think the problem is only at nepal
Chandigarh
@night cloakare u using wifi?
@glad harborNo he is not
@glad harbor noo sir...
But my little bro lives there
He is from india
@fair flicker oh so nepal getting issue hope they will fix that causing that issue fast as they can
@fair flicker

need to go for collecting some more info ๐
@glad harborwhere are u collecting them from?
Ok after some having free time i open pubg mobile and what i find is the checking update loading icon keeps showing for more seconds and it gets open and after sometime u can go play. @fair flicker
checking update ......bar takes more time but at final game open.. the game/server having some problem tho... Its too laggy asia server from last night that i find
oh I thought it was my wifi being weird with ping yesterday night
Can royal pass mission be completed in custom rooms?
Hey Pubgm my phone supports 60fps and 720p resolution but still my phone lags and I'm not getting a resolution that my can handle
By the way I use redmi 5a
Hope you help
@fallow raptor nope i guess
This game will be dead
Sometime opening sometime not , is they working to fix or not }}}}? Really getting too bored. I enter match it automatically came to lobby back and says server error and finally to login and i cant login all having problem . Is they working in this issue. All having same issue tho
I played just now.. And was dead becoz the game paused when i was infront of the enemy
I think pubgm has added more bugs
I think i need to stop playing for some days .. getting too bored. Lossing all rank.
Haha yeah.. ok thats outof topic lets see u next time ok need to go
They need to stop upgrading and adding new things.. And fix the bugs
@fair flicker they will keep adding things and be slow to fix bugs. itโs the business focus
why I need to wait to matchmaking 15 min ?
or 10min
@fair flicker fyi same people who add content arent the same people who fix bugs
they're diff depts
I have this real nasty bug... I mean whenever there is a situation where (in TPP squads Asia) only one player is alive in the opponent's squad and rest were either killed or knocked by my teammates and when I kill the last guy... I don't get his kill... I don't know why... And this has happened to me for about half a dozen times now... Is it in the rules or is it really a bug?
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Noone has ever complained of such bug, this has personally never happened to me. Feel free to write them an email or use the in-game report button to report it. @granite radish
And sorry if my English was a bit difficult to understand (since I think I made some grammatical errors) it's my second language
@tidal warren ok
No need to fret, your English is fine, just write them an email. :3 @granite radish
@tidal warren done.
Please, do not post links.
If you have an issue you are free to send a SS rather than a link.
@granite radish I didnt quite understand
what you're saying is when there is an enemy squad where 3/4 of them are knocked or killed by others
and then when you shoot and kill the 4th member, that kill of yours isn't registered by the game as your kill?
Yes, that is what he meant. If you want to discuss this topic further please take it into the DMs or to any other designated channel. @tardy brook
yeah nvm just wanted the clarification
Dude, i found bug when opening crates, unfortunately i forgot to screenshot it
If you open Soldier Crate before UC crate in a row, you will got Soldier Crate item, not the UC Crate one. I got the pink strip t-shirt from UC crate, that shirt even not in the UC crate list
Please use the in-game report button or email them about the bug, PUBGMOBILE_CS@tencentgames.com. @strong ore
When is pubg gonna reply to me about the samsung s9?
Please refer to FAQ 6.2 in #481198147478224896 for further information, @night cloak. Remember to read through this channel before asking questions in the support channels.
Have you won any of the custom rooms that were part of the event? If so, then wait patiently for them to respond to you. @night cloak
Hello, yes that is a well known issue. Currently the merit system is bugged, and users who have been previously banned for a month who now have only 40 merits cannot increase them. @strange leaf
On the bright side, you can play custom room duos/squads. Yes, it is being worked on. @strange leaf
Can't even play duos :(
Yes, you have to have at least 60 merit to play with teammates.
Oke thanks โค๏ธ
More on merits can be found in #481198147478224896 3.14. @strange leaf
Game is not opening not at all at nepal
Hello, what seems to be the issue. Are you having trouble connecting to the Asian server? @versed sorrel
Could you send a screenshot?
Are you on Android or iOS?
Ios
If it gets stuck on the loading page, try adjusting the DNS.
Hey will my account be banned if i play pubg on BlueStacks?
Either 8.8.8.8, 8.8.4.4 or 1.1.1.1 @versed sorrel
@jolly plaza no.
@jolly plaza using an emulator is not a bannable offense. I would however advise you to use the official Tencent Gaming Buddy emulator , since it does run smoother.
I have both Blue Stacks and the TGB, from my experience TGB runs the game better.
Yes i too run tgb but my friend has a 32 bit operating system soo he can't
Thanx for the help though
The TGB works fine on 32-bit tho. Works on Windows 10,7, 8.1 (both 32-bit and 64-bit) versions. @jolly plaza
hey i need help
Yes?
If you are referring to a true Tournament and not a custom room, DM Arsalan. @jagged fiber
true tournament
Check #481199272499609627. @jagged fiber
That channel should answer all of your questions.
Ai vn k
English only please. Also, let me know what nickname you would like your name changed to. @proven yarrow
lol that name tho
anyone knows when that solo chicken dinner event ends ?
Does playing solo vs squads mean that if you win you get 4 times the rank or is it just there are manier bots or people are also solo vs squads
The S9 event ends on the 30th of September.
@soft basin no, you still gain the same amount of points, no matter if you play with teammates or not.
thanks
@royal light ?
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@royal light ^^^^
who wants to play squads in emulator rn sea?
@night cloak Please take conversations to #chat or #pubg-mobile.
You can find players there.
How long will it take for the merit bug to get fixed?
Not sure when but soon
nope
using gfx tool is bannable?
Yeah
I got banned because of that stupid tool only
but why it only lowers the graphics?
nope
low end guys cant play then
They can play PUBGm lite for low end devices
Itโs a trade off
Third party emus donโt really alter the game itself to count as ban able, unless it becomes widely known they are modifying
atleast it can bring low and high end guys together. but nvm its third party i undertsand
@humble compass It will be fixed soon don't worry. Once any new info arises on this topic it will surely be announced. Please be patient.
You told me it was a typo, but this weekend, Eu PWK tournament will start and it is only a final, not qualification
Thanks to the manager of EU to pissing on all players who wanted to participate
And just choose famous people to play it same if they are playing on pc ๐๐ป
Merit stuck ...still not fixed ...it's been 3 days since there last reply
PUBG Support is a greatest among all games
Looks like my INR 2000 is full waste
RIP ...am uninstalling pubg
Bye
I just got my new iPhone XS Max and the game resolution seems messed up
@wind frost that may be the case until the devs have more real world data from the new phones. Make sure you report it, and it will be fixed as soon as possible.
can only one clan member get the clan outfit?
@sleek elm Hello, Iโm sorry, I had no idea myself, turns out the EU registrations were invitational only. 
@tidal warren hey
This comes everytime I open my game. Tried everything . Reinstalling , deleating data and cache also tried 2-3 high speed networks but still this comes
PLS fix this on iphone xsmax cant do anything
@umbral tinsel yes,there are some issues with it feel free to email devs and tell about problem at
PUBGMOBILE_CS@tencentgames.com
And yes ,this is known issue hope they will fix it soon
@night cloak ok, thanks for your help
My pleasure!Thanks for understanding!!
do you have plans to add a trading platform?
You can suggest that to developers @honest citrus๐
At PUBGMOBILE_CS@tencentgames.com
Still Nepalese cant play too lag server as well taking time to loading says checking updates for longer time than usual
@honest citrus I don't think that would fit their business model.
@verbal falcon Why?
Cause if you can't trade, you will buy the skins. Otherwise people will create many accounts and start trading/selling.
So, lost of revenue for Tencent.
@granite radish #481201852357017629 wrong channel ,and congratulations ๐
@night cloak am on the right channel
Oh wait something wrong here ๐คฆ
lol @night cloak
Yeah and the places are on more than 25 too
Like if it would be Solo
Yep
What is recorded in your stats ? I mean RESULTS
#1
So in your stats everything is fine then ?
Yep... Lemme just check again
Sorry, i didn't noticed!Maybe its a game bug or something try to report it using in game report button and I have never seen this issue before I recommend to use report button and let developers know about it so they will try to remove the bug !And for discussion please use #pubg-mobile or #chat let this channel be only for support
@verbal falcon they could make trading accessible, after a certain level
Guys I want to get a chines AppStore account so I could get this game and a few others would anyone give me an account as a second I would really appreciate it
It already happened to someone else here, but I don't know if it's a known issue and if it has been reported yet to Tencent
@honest citrus if you don't have any further questions please move to #chat
Plz
#chat ... You're rough man @night cloak ๐
@night cloak ok
I need help plz
@frigid quest come to #chat
@frigid quest this channel is related to only pubgm global update for any other discussion please ask in #pubg-mobile
Can someone please help me
@night cloak feel free to say
My game is laggy and looks like this since the sanhok update
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak ^^^^
@night cloak yea ,it has been faced by too many players since the last global release hope developers are aware of it and next patch regarding to the fix will be released soon there are no accurate solution for it at the moment but you could try reinstalling and repairing And let us know if that works or not
@night cloak nothing can be done right now.....wait for the next update ...may be 1 or 2 week ...support told me
Is any admin here.
@night cloak i repaired like 20 times but after 1 or 2 matches it looks like this again even after I reinstalled the game
Whatโs the issue? I think admins are busy atm. @torpid thunder
@amber hedge ok thank you
I would like to talk to them about some ppl i know making cheats like SS
@night cloak hmm then ,wait for the patch release to fix it since there is no solution for it right now
Well then in that case DM them. @torpid thunder
The thing is that I can't play because it's too laggy but I have the elite pass
I can't play with my friends due to merit bug ...I bought the pass with INR2000 ....u can understand my frustration ...๐ข ๐ข
@KitKat i did PM them :)
@amber hedge oh that's bad
@amber hedge did you refund?
I thought this game got better but since yesterday donโt know what happen and now everygame hackers again last circle
For the past week it's been nearly impossible to get a N Amer solo match. I wait 15+ min and still don't get past matching. I usually am on between midnight and 9 am East coast time. Is this something anyone else faces? Was not an issue until I reached platinum and diamond.
@silk hamlet
You can report the hackers using in game report button or email developers with required information at
PUBGMOBILE_CS@tencentgames.com
Man same things repeat it was fine since new patch do u know I get 10 to 14 points when I win a match with squad if I die even one min before match end I get 2 to 3+ points then how we feel when we land some guy pick a weapon and start shotting everyone with aimbot -40 to -50 10h of gameplay lost and u tell everytime just report which do nothing is just sad๐ง
We enter last circle 42 alive one squad shotting all which is squad fu,, of hackers
Next sec u see only 5 or 6 left just waste of 28mine everytime
Banning cheaters isn't something easy or that is done fast.
Also, some people are confused about cheating... they think everyone is cheating because of desync, glitches, etc...
So just be patient, don't expect much yet and try different servers, game mode... maybe there will be less "hackers".
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@silk hamlet ^^^^
when is next beta ?
@verbal falcon donโt come here and tell me how to play game and how this game works I been playing pubg since it was released on pc and I have the best devices and Internet to run the game.they need to fix it end of storytelling
@verbal falcon one squad canโt kill 42 peeps on last circle with desync
If you know all... why complaining here... there is no point to do so here ^ ๐คฆ
@verbal falcon shut ur mouth and go back to ur hole I donโt need ur permission
42 people on last circle is already strange IMO
@verbal falcon well u should stop paying sliver league then u will know
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Acting like that.... I'm pretty sure most of them were just better than you.
Easily triggered
Please take this talk into the DMs. @silk hamlet @verbal falcon
Please move to channels that are designated for chatter. Thank you.
@twin oyster hello, release date of the next beta is still unknown. It will surely be announced once the time comes.
I completed the R.P. MISSION
Elite r.p win a solo classic match while dealing with less than 100 damage
What does that mean I have to damage less than 100??
Yes
I thought I have to not get damaged by others
It's very hard
I thought I completed it
Damn it
Any tips on how to complete the mission
I have no idea since I haven't completed yet ...just need to a be a super ๐
I gotta be on the lowest rank and I need all bots
what about merit system
Hi...
My friend told me that when you play classic mode in PUBGM, some player aren't a normal player, they are bots.
Is that true?
The merit system is being fixed, @versed mural.
It is true that there are bots, @abstract panther.
After the match ends, how do we know how much our rating is going up or down?
for about 6 days trhe merit system is being fixed
You can check your match history, @worldly crescent.
how much more
i mean, after match ends, we get rating out of 100
When are new guns like the beryl , qbu and mk47 mutant coming to pubg mobile
If i get a rating of 67.2 for example, my rating will go up or down
How do i know without checking the results
If you do not have any negative rating, it should go up, @worldly crescent.
We do not know yet, @rustic vapor.
why this merit fix taking so much time
wait does it show negative rating ever?
It takes time to fix, @versed mural.
I got a rating of 56 2 games before, and my tier went down
I do not remember that right now, @worldly crescent. If you do not find it easily at the end of matches, check your match history instead.
this is very small patch this is not the way to behave with users they are losing patience
Can my friend join the training together at the same room? In PUBGM
Do not think so, @abstract panther.
But is there a way?
If I remember correctly, no, there is not.
๐ค rip btw thanks
i just got rid of the ban and this problem is pissing me off
is there no way to fix that
It is understandable that you are frustrated, @versed mural. But please understand that it is not always easy to fix bugs. First they need to find the root cause.
Please be patient, it will eventually be fixed.
This method is not official and not supported, @hollow vault. Please do not advise such actions here.
๐ ๐ฏ
@versed mural There's nothing PUBG can do untill next update
Mine have the same issue
Support pissed me off and I uninstalled till next update
In the first place, merit loss is not to be proud of and then blame the game for having it bugged. This might be intentional by the developers because it is very easy to earn merit while the bug was not here.
Refer to Error 403's message above for more information.
Guys how can i submit a clip of two people teaming?
You can send an e-mail to PUBGMOBILE_CS@tencentgames.com, @sterile thorn.
Thanks
What tf do pubg wants from us now ? Got banned already for 30 days and this merit is now stuck . Any updates from devs ? They are not replying from 3 days , already sent them ss of career results as well as my merit info .
There is an issue with the merit system which will be corrected soon.
Yeah I am listening this from last 4 days
We just discussed this. Do you mind scrolling up a bit?
So have the devs replied ? Do you remember if anyone got reply from TencentGames for this particular issue ?
The community team said that the developers are aware of it and working on a solution.
Well , they are saying from last 4 days . Ok then I will wait more .
Emulator players match up in a different server where most of the players are emulator right??
@snow ridge No. The server is same, just the matchmaking is different.
@snow ridge If an emulator squad queues up, they will not be grouped with an all mobile party.
Kk
Hey can anyone say whether using the gfx tool would lead to a ban or not?
It is against their TOS and the End User License Agreement. Your account will get suspended if you use gfx tools. @versed hawk
I miss playing with my friend
But with the merit bugged
Will they add them all?
I mean the game we played after it was bugged
The devs are working on it. On the bright side, you can play custom room matches with your friends duos or squads since your merit does not in any way influence your access to custom rooms. :3 @humble jolt
I understand you are frustrated, many players are. 
They are. :3 Have fun playing. 
Is it my computer or when i try on emulator.. The game lag too much and sometimes it freeze
Yes, for me Blue Stacks lags very badly. Try to download the game on the official Tencent Gaming Buddy. It runs much smoother on the official version. @humble jolt
If it still lags for you even on TGB, it could be either your internet connection or low spec device.
Any info on EU star tournament thing
There also are specific settings needed to be done on Tencent Gaming Buddy before you play. You can either mention me here or DM for the settings.
Hello, sadly the registrations for EU were invitational only, in 2 days the regional finals stream starts on their official YouTube channel. https://www.youtube.com/watch?v=3NjtpYUC6rQ&feature=youtu.be @vagrant bluff
The PUBG MOBILE STAR CHALLENGE (PMSC) is a tournament held by the PUBG MOBILE project that focuses on celebrity streamers from 6 global tournament regions. T...
No problem.
But sad tho how they said it would be for people with 1k following then no info and they do this without telling anyone in the EU community, all the pros have been waiting
Guys i have a problem in the game sound the aug and the dp 28 and the qpz when enemy shot it sounds like ak actuallythe whole sound is different I played it on my friend phone and the sound is normal but on my phone there is something wrong
Yeah, I agree, it was badly handled, let down for the EU community. @vagrant bluff
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Please, read above. Report the bugs @brazen zodiac.
:( ๐
#kitkat i reported it million time and nothing happened
I just want to know if someone face the same problem
If this only happens on your device, it could be somehow related to the optimization. Next patch is hopefully coming soon. Meanwhile, I personally think that the fact that guns make different sounds than what they are supposed to make is not that big of an issue, should not prevent you in any way from winning a match. However, yes, it definitely is an issue which should be reported. @brazen zodiac
Will using gfx tools get me banned?
Yes, it will. @night cloak
It is against their terms of service and the EULA. If the in-game file is adjusted in any way by a 3rd party app that is against the rules.
Why dont they optimize their f-ing game
Also, it might not be safe since higher FPS puts more strain on your device; therefore, there is a chance that your device could suffer heat damage. There is a reason why some settings are not enabled for particular devices.
hey guys is this discord dead
@tidal warren i am on emulator
I wanted to use gfx to get 1080p UHD and 60fps which my pc can handle
Does not matter, the usage of gfx tools might still get your account suspended. @night cloak
You are free to do as you wish, just do not say you were not aware of the possible consequences.
Please refer to FAQ 7.4 in #481198147478224896 for further information, @night cloak. Remember to read through this channel before asking questions in the support channels.
Hi I'm getting big frame rate drop constantly since the 20mb patch and so are a lot of other people, does anyone know if the devs know about it and if so any idea on when it will be fixed
Yes, the devs do know about it. The next patch will hopefully come soon. @oblique zephyr
Great thanks
No problem. 
No it is not. @night cloak
When patch update coming for merit
We do not know the date. @toxic fern
Sometimes my movement joystick get fixed in one place it's a bug in game please do fix that
@thick topaz report it in game or through customer support mail at
PUBGMOBILE_CS@tencentgames.com
@kind driftok
Anyone know how i fix the freeze in my game sometimes it just freeze 3 sec and thats pretty bad in a fight pls help
Could have something to do with the optimization. Currently, there is no fix for this issue. @night cloak
Try to lower your graphic settings.
Its the lowest
Also, make sure your internet connection is steady.
Ping spikes might result in frozen screen.
Right now, I personally cannot help you in any way, report this issue via the in-game report button or send them an email. @night cloak
You're not on Emulator @night cloak, right ?
Ok
@final swan No advertising.
Hi everyone, I recently got unbanned, and my merit went to 40, but however much solo classic matches I do it does not go up, apparently I am not the only one with this issue, has pubg mobile addressed this yet?
Yeah
Emulator? Sorry im new at the game @verbal falcon
@dawn blaze It's a known bug... merit doesn't go up as expected
@night cloak You're using a phone or tablet ?
Tablet
@verbal falcon exactly that's it, do you know when they will be fixing it?
Ok... Emulator means using a PC btw
It will get fixed with the upcoming patch, please be patient. @dawn blaze
@dawn blaze I would say by the next updates
Meanwhile, you can play custom rooms duos/squads.
What does the merit do btw ?
when is the patch coming? lol patient isn't my strong suit, stopped playing 30 days after getting banned for someone else hacking my account
Please refer to FAQ 3.14 in #481198147478224896 for further information, @verbal falcon. Remember to read through this channel before asking questions in the support channels.
We do not know the exact release date. @dawn blaze
Okay i guess im going back at C-ops or graal era
ok
Only support here go to #chat . @night cloak
Sure, you are free to play any games you want to. @night cloak
atleast you reply here, contact pubg support and they didn't even acknowledge receiving anything lol
@storm flume FAQ 3.14 doesn't answer my question... Anyone know why we should care about merit ?
It takes a while for the support to answer. @dawn blaze
@verbal falcon It does answer your question. Once you get below 60 merit, you cannot play duos nor squads.
though I found korean support and they answer within 24 hours
It is an automated system which detects if you harmed your teammates. @verbal falcon
but they wont help me lol since im not korean
Oh really... I will read it back then.
Thanks anyway @tidal warren
@dawn blaze Bruh, Kindly go to #chat . Have patience.
Hey anyone suffering long loading screens and internet errors and server timeouts ?
If I cannot help you in any other way please move to channels that are designated for chatter. @dawn blaze
Server busy or sumthing?
@vestal moon Please, there is no need for you to interfere while I am here. Thank you.
Lot of my friends are suffering with this problem
Was trying to help but fine...
Ok thanks for helping @tidal warren @verbal falcon
@night cloak we do not have any info on that. Plenty of people have encountered server connectivity issues. Hopefully, the next patch will fix it.
Yes, I agree, it is not. @night cloak
Welp thx for the help @tidal warren i would love to hear about the patch iโll be checking in
Why my ping in the in the lobby 90 and in the game 690 ๐ค
Hello, What is the date of registration PUBG MOBILE STAR CHALLENGE for the Europe zone? We are a semi-professional team with a youtubeur player of more than 1000 subscribers. thank you
it was impossible to select: france, to register in the Europe region
It is dependant upon your Internet connection. @night cloak
@night cloak Hello, the EU registrations were invitational only hence they were not opened to the public.
There will be EU regional finals in 2 days, you can watch it on their official YouTube channel.
it's been two months since we are preparing the event
Due to the GDPR regulations Europe region is invitational only. Plus, the registration has long closed. @night cloak
why no French team with a youtubeur of more than 1000 subscribers could not register?
No french team!
That is because the event is invitational only.
I am sorry, but the registrations have closed already.
since the month of August we waited to register, no communication was made
@night cloak the usage of gfx tools is prohibited, if you continue using 3rd party apps you will get your account suspended.
@night cloak I understand, I agree that it was very badly handled. A very big let down for the EU community.
nobody knew it was only by invitation
@tidal warren I don't use this app
U mean my graphics sucks
The game just killed me
I was driving and the death animation triggered no one shot me there wasnt even a report button
@night cloak If you would like to lessen your ping stay as close to the router as possible. Also, try to minimize the number of users connected to your WiFi.
@night cloak Yes, hopefully there will be other events. :3
@chilly haven Please, report this by using the in-game report button or by sending them an email.
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
is there is some1 who play pubgm on xperia f3111?
What seems to be the issue? Are you asking if this device is compatible with PUBGM? @dim furnace
Hi
Hello, how can I help you? @empty latch
@tidal warren is it, but after 8.1 update i got some freezes when some1 close to me, or when i start shooting him
Oh, many players across different platforms are encountering similar issues. Hopefully, the next patch will fix them. Also, feel free to report it and give feedback via the report in-game button or by sending them an email. @dim furnace
@tidal warren so i need some1 who play on the same device to ask him did he got same problem, or it just some sh*t with on my device
okay, thx)
@dim furnace how to make this
@empty latch make what?
Oh, the reaction? You are able to add reactions once you pass level 60. @empty latch
The chicken dinners you receive in this Discord server represent your level in the server. This level is completely independent from the game and not based on your in-game rank.
Your level is defined by your server activity. Sending messages in this server will grant you between 15 and 25 experience points per minute. You will receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, use the !rank command in #481204134859505684.
The server has six different level roles, each with unique benefits, which will be granted once reached:
- Level 30 (Silver): A Silver role.
- Level 40 (Gold): A colored username.
- Level 50 (Platinum): A colored username; ability to use external emojis.
- Level 60 (Diamond): A colored username; ability to use external emojis; ability to react to messages.
- Level 70 (Crown): A colored username; ability to use external emojis; ability to react to messages; ability to change server nickname.
Note: The ability to use external emojis and react to messages applies only to #chat.
O so what is my level
Go to #481204134859505684 and write "!rank" @empty latch
Crap.
Wrong one.
@round drum in the future, thereโs no need to add in here if youโre not helping. Please refrain from doing so.
yea lol
I meant the text before that.
You have to deal less than 100 damage to an enemy and win a solo classic match to get the achievement. @night cloak
I wouldnโt have been deleting text if you hadnโt done that.
ugh yea that does suck
@woven atlas
Just play in some bronze server I completed my mission and also got pacifist ๐
@round drum cause its the support chat...not the everyone add in a comment chat...
Sometime Game is crashing in SANHOK Map. I'm using Redmi note 4 device. Please solve this.
So, is there a way to pay for clan rename?
@zinc needle you can't rename your clan
๐ข
@blissful heath no you're absolutely wrong
ohh
@zenith crown how?
@zinc needle bruh you can change you clan title by your profile at first you have to buy a card from clan shop but note it's only for 7 days
There is a way to rename your clan, click on "manage clan", and then click on the icon with the name. @blissful heath
Not there
Click on clan, go to "Information", click on "Manage clan". @blissful heath
And there on the left side should be an option to rename your clan. @blissful heath
Click on clan, go to "Information", click on "Manage clan". @zinc needle
@tidal warren it says change clan insignia not clan name
That is the only way to customize it. @zinc needle
Oh yeah sorry, if you want a different name you have to buy a new clan and start fresh. @zinc needle
How is it possible i have the xsmax now but before on my iphone x pubg was smoother ???
Wtf is this
@umbral tinsel The game is probably not optimized for your device.
@umbral tinsel You should see some performance enhancements in future patches.
Has definitely something to do with size of the file you use as your pfp. @night cloak
Twitter and Facebook pfps all "look" the same.
Idk i just tested it out on an alt acc using a big image and it was the same
So I doubt it is because of your Twitter.
I just browsed Reddit and nobody has complained of this as of yet. @night cloak
So how is the pfp showing up, does it have borders?
Or it simply does not fill up the whole pubgm frame.
And once you click on it does it enlarge?
No it doesnt fill up the whole frame when i click it
Yes but you know the outline of it? Its small
the image is small
And the outline of the square is large
Could you try using a different picture just to test it out? @night cloak
And it keeps showing up small.
Have you restarted the game as well?
Yep
Log out of your account and then tap on the "repair" button in the top right corner.
If that does not fix the issue, it might be a new bug. 
Ideal size for a FB pfp is 360x360 pixels for Twitter pfp it is 1263x421 pixels.
Let's try something.
Maybe your pfp does not show up small for other users, and it simply is a visual bug only for you.
Hmm ok
Would you mind giving me your IGN? I could look and tell you how it is showing up.
oh, that seems to be normal, I just checked my other friend's pfp and it looks pretty much exactly like yours. @night cloak
Its not normal
It just bothers me how most people have bigger images than me
But oh well
That is just how perfectly squared pictures show up. @night cloak
Thanks for the help
If it were any bigger it would get cut off.
See for yourself and crop one side shorter than the other.
i think it was adjusted in a patch
how long ago did you change it before now
i had a pic i had from when i started playing and i recently changed it. before it filled whole frame and now looks like yours
i changed mine from fb to twitter few weeks ago and that happened but changing back didnt do anything
also my twitter pic is not in focus, not sure why but yeah the size thing might have been an update
@night cloak
Let me check my old acc real quick to see if thats true
k
I mean, itโs not that big of a deal tbh, itโs just a pfp. Does not ruin the gameplay in any way.
At least now we know that it came with the new update.
I did a test as well, and it does depend on what the size of the picture is. As you can see mine is already bigger than the one you have. @night cloak
This, just happened. Got stuck in an imaginary vehicle. Even after asking my teammate to knock me, I was still in the car.
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@tawdry hill ^^^^^
Well thats odd
@night cloak make the picture exactly 1263x421 pixels, that should make it fill out the space.
I just tested it.
Kk
oh wait sorry, that is for the header.
I meant 400x400 pixels. @night cloak
emulator
@tidal warren did u set the pfp on mobile?
I did it on an emulator, and then looked at it on my phone. @night cloak
Lemme clarify, I adjusted the pfp on my PC, and then looked at it on my phone to check.
Tbh, if it is not working out for you like I said "small" pfp is not that big of an issue. Others have it exactly like that as well.
@fringe pivot Please, do not share links here.
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Feel free to email them preferably with proof. @fringe pivot
@tidal warren Can you help me on a specific matter. I am wanting to contact someone. dm me
What is the issue? @dapper scarab
Lemme try on my pc then
I think thatโs the problem
Mobile maybe just makes the image smaller
Why cannot i not put russian in my username?
Yea
Super weird
ikr
Welp
ยฏ_(ใ)_/ยฏ
#JusticeForTheRussianLanguage
whatever
oof
lol
@night cloak I am not so sure I understand what youโre talking about.
I tried to set my pubg name to ะขะตะผะฝัะนMC
however it says invalid characters used or something like that
That is because those might appear as invalid characters.
Why
Because you cannot use special characters in your name.
This does not only apply to Russian.
I speak Czech and it wonโt let me input Czech characters either. ๐คท๐ผโโ๏ธ
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
If I cannot help you in any other way, please move to off topic channels. @night cloak
Yes i apologise sir
Is there any way to fix the splitsecond freeze while playing? It's so annoying. I haven't been able to play properly since the update.
@tidal warren are you a moderator
@hot pendant what does it get reset to?
@empty jay hello?
bronze 5 @slate plinth
@open hound
@night cloak
I need help
Omfg
What is the point of having mods if they disable dming
Amd dont answer to pings

Give it some time. They'll respond
@hot pendant umm. Are you sure you're looking at the right server?
What rank are you? @slate plinth
Rn ace
@slate plinth yea
O
this doesnt happen to myfriends also
In squads duo or solo?
@hot pendant go-to your career results and send a screenshot of the last few games.
@plucky marsh fpp squads.
O
these also get deleted
Im plat in fpp solo
but ok
@plucky marsh I'm going to be plat in solo soon. Have been playing solo since I don't wanna mess up my squad's game because of my rank.
I really don't think we should chat here.
What's the help you wanted? Maybe I can help.
yo any mods in here ?
Before update I could get 9 kills and be in top 10 and get 28 or 30+ points bit now its like 8 points
I just got the reply from CC for the merit bug
@slate plinth I just needed to advertise my new clan
Like how come i be level 37 with like 7 games
When is the 0.8.0 Update coming ?
Show us when you were last at silver
CC said me to update it
@plucky marsh yea these were my last games
@plucky marsh I think so. Ranking system seems to know which mode fpp or tpp I want to push in and it's throttling the points in that. Lol. Last season I was pushing tpp and same thing there. I got very few points. This season I'm crown something in tpp but get a lot of points per game. When I was crown in fpp I used to get very few points comparatively
And i told u it may have been deleted @plucky marsh
@hot pendant oh
@slate plinth yeah thats what I'm saying they are probably trying to get people to play tpp for whatever reason
Try logging in and out
Tpp has more players than fpp so there is generally more points to distribute among everyone, hence it has more people in the higher ranks
I know
@night dawn it has been out for a while.
tried that too
@hot pendant yeah. It does. In the profile section you can see the current as well as previous season stats.
@hot pendant your match results get auto deleted and ranks reset?
So then why are they lowering points for a mode that needs more players
All that is doing is discouraging me
@plucky marsh they arent lowering it, it just doesnt have enough players to distribute the points
@haughty cypress yes
Why in the
@slate plinth lemme check if thats the case
@slate plinth I don't see it yet ๐
Imagine this, at the start, no matter what crappy rank you get, you still gain extra points. These extra points indirectly go to the better players when they win but these people who die early are able to retain the same rank @plucky marsh
I thought it was a ranking system that only gave you points based on what you did
@haughty cypress so getting few points in fpp is a common thing?
Why is it that points system is dependent on number of players? I thought it was dependent on your performance alone.
If I win with 11 kills in fpp at Ace, I get 15 to 20 points, at the same time if I win tpp in ace I get 20+ min
wait yo @slate plinth
@slate plinth fr tho
it gets reset before the season ends
@slate plinth if lets say the entire game depended on your own performance. Plat rank is the medium point where you gain and lose the same amount of points. If this happened, then there would be very few people in the higher ranks and more people lose points than they gain, making matchmaking potentially worse than it is now
it got reset yesterday for me
@night dawn are you absolutely sure? Because it has been released to all. Do you have sanhok map?
Sanhok itself has lesser points just cuz of the amount of time you sit in there lel, since the survival points are gained by time survived instead of placing, which is god stupid
@haughty cypress I see your point ๐ I wish there were more fpp players
Welp
Yeah, it'd be that way if fpp was released first :/
@slate plinth didn't saw I am already using the 0.8.0 from a long time
so any solutions? i couldve been at diamond tier if my issue wasnt a thing
Sanhok is a points trap for fpp. Lol. Of you don't place in top 5, you most definitely lose points
I guess I'll just start grinding in tpp
@night dawn haha. I that's what I thought.
Hopefully they change how the ranking system works
@hot pendant honestly this is the first time ive ever heard of your issue ๐ค ๐ค
CC said me to update to 0.8.0 for a fix on the merit Bug
โน
@hot pendant if you had ss of your game going from silver to bronze 5 we could have established it was a system muck.up. Can you get the career page ss of that happening?
@night dawn oh. The 16mb in game update.
Go-to settings, log out and then from the social media log in page, tap the repair button.
It should force download the update for you. @night dawn
Be warned that all your custom button layout, sensitivity settings etc will be reset to default
@hot pendant show.us
That's fpp you're b1 in and tpp you're b5 in
oh..
Fpp and tpp have different ranking system and stats
Can I get some help
@hot pendant I'm guessing it was before the season reset. When s3 came, it got reset to b5
I can't join any matches
Check yours stats page. It'll show how many matches you played in the current season, s3 @hot pendant
guess so but ive played so many matches after s3 and won alot of them
@neat cloak what's the error you get? And What kind of matches?
ok
Umm. With all those YouTube notifications, I'm guessing your bandwidth is being hogged by other apps. Disable other internet eating apps and try
Close, you don't have to disable
@slate plinth look at this, I just took this ss and my rank has been reset
And itโs FPP
It didn't work @slate plinth
And I was bronze I yesterday as u saw
@hot pendant were you b1 in fpp in SA server? Check that too.
Why did my royale pass: point raker event get reset to 0 when i was at 455?
@slate plinth tysm bro โฅ god bless you
@neat cloak try to enable the network speed display in your status bar. You'll know if an app is using you're internet then.
Also, try getting into training mode. Can you do that?
@hot pendant happy to help :)
๐โฅ
I'm getting tired of PUBGM
Every freaking update something goes wrong
Fix your game
Stuttering and fps lag? @neat cloak
Can't join no matches
Every since 0.7.5 I can barely get in a game
2 matches a day 3 if I'm really lucky
Like winning the lottery lucky
The update be good but there some many bug that I told them about since 0.4.0 and still haven't been patched
All Fpp tpp solo duo squad custom training
Ace rank im guessing?
Gold Bc I can barely play a match
@haughty cypress I have stuttering and lag. Any workaround for me?
I was playing in hd, high and realistic. Lowered it to smooth and medium and still didn't help
Thats sadly no way around it as of now, even certain powerful devices are facing the stutters. Tho devs said they are aware of it
@neat cloak gold and couldnt find a match hmmm
Mine is a flagship from one year back. So I'd say it's a powerful device. It sucks because it's hurting my rank
Proning to the closest Tree to gatka teleport you to pochikni or under the map
Try changing your servers and play a few matches there and see if there is any difference @neat cloak
Already try that @haughty cypress
As in, change it to asia or eu
And it still haven't been patched
๐ค ๐ค
The slow matchmaking usually occurs in only high ranks
Gold rank is pretty rare, most likely a bug
@neat cloak u play NA servers?
Yeah @warped plover
Have you tried reinstalling ur game?
I used to have that type of issue until I reinstalled
Looks like itโs a pretty bad bug
They fixed the useless bug like 3,6
where is todays s9 giveaway stream?
Did anyone else get this update?
Any news regarding the merit bug?
why i can't complete the sharpshooter achievement?
after i land i pick up a kar98 and headshot 3 in a row 50 meters away i use the enemies ahead to determine the distance yet after the game i cant get it... im diamond 3 btw
@feral atlas we don't have any information on it for now
@night cloak any info on my last post about the 26mb update
If i use the gamesir x1 i will play with emulators right? i'm worried to be punished for play agains emulators how i ever do, in chinese version this is legal but here in the global? PD: I use TGB but i'm tired with my shitty pc i want to play on a note 9 and don't want to learn how to play with touch because i have very big fingers btw
Any body know if the frame glitch issue with the iPhone XS Max has been acknowledged or mentioned?
@edgy river i think it's about cosmetic stuff like cloths
My game is not starting please help
@wicked shoal you can report the issue using in game report button or via mail at
PUBGMOBILE_CS@tencentgames.com
@versed sorrel can you provide screenshots?
where is the s9 giveaway for today?
@versed sorrel madhe reinstalling can help!
It will take 1 hrs
It is unknown issue,no information is desplayed on the screen you can also try clearing app data but it will reset everthing but you can recover your account is it is connected to social media @versed sorrel
@silk prism same here, itโs a bug that happens to some. It sucks. I have video proof of doing it correctly too.
Everyone needs to report it in order for them to fix.
@night cloak hey mate, yep I know how to report issues, I was wondering if tencent had released anything about it yet. See if they are working on it or not
hi guys
i just found way how to fix merit stuck at 40
Whenever I type in the room Id for custom rooms it briefly show the loading thing of a guy running, and then nothing
What should I do
@night dawn just found method to fix merit bug
How ?
today s9 event will not be hosted??
@ornate bolt
first you need four players
then make costume room,make it duo match
for fast progress all player must drop at same spot
find 2 or 3 grenades then kill your team mate
finish the match
your merit will be 80
if you see your merit history it still 100 before try this method
done
Was up
@ornate bolt Tried this already didn't worked for me
@night dawn really? did your friend try to report you?
derek probably woke up late or whatever
Yeah he reported me and chosed that others box
maybe not work for all player
but 2 my friends and i just did it
account banned still no answer from email. after i send prove
pls tell me where is the s9 giveaway
@stuck anchor do you play in FPP? because some play it in TPP
Whenever I type in the room Id for custom rooms it briefly show the loading thing of a guy running, and then nothing
I did it in FPP. But that shouldnโt matter at all. All that matters is you get 3 Headshots in a row. 50m or more. And without missing a shot. @silk prism
And Solo match. Plat +
@stuck anchor i did it in fpp too but no luck
@night cloak you deserve that ..... Admit it ....using script is so bad
I warned my friend and he was using that ....he got banned too
@amber hedge how u so sure im using script? i just got android update and use video recording. but why i got banned after 3/4 games? i just going to test my new video recoring apps perfomance
You have used game guardian ...that's confirm .... Third party apps do 30day ban only
after playing 3/4 ges i got msg "game data has changed"
thats your friend. not me ๐
Uninstall and reinstall
Don't use boosters
๐
It's may be boosting your game and your instincts so much that pubg thinking you are using some cheat
Supercell support is the best in whole Android games....PUBG support is slugish and they don't fix things quickly
maybe
I was banned 30 days and when I open my account my merit did not increase