#questions

1 messages · Page 186 of 1

lime juniper
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You will not be able to get your custom room details announced unless you read through it and follow the instructions, @night cloak.

night cloak
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Why can't you just help me

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Isn't that your job

lime juniper
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I did, @night cloak. Then you must do your part. Is it better if I copy-paste the instructions here?

night cloak
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Ye

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Oi

toxic fern
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@lime juniper when merit problem fixed

lime juniper
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The sooner you read the instructions, the sooner you know how to proceed, @night cloak.

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The developers are working as quickly as possible, @toxic fern. We do not have a precise date yet.

night cloak
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@toxic fernjust do the custom room trick for increase merit

wanton meadow
#

@night cloak REally ?

lucid nest
#

Where does galaxy s9 event take place

night cloak
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@wanton meadowwhat really? Custom room trick for increase merit? Yes it work

peak wing
#

I Just have a question related to Content creator role,
Is the requirement of 1000 followers should be only on YouTube and Twitch or is the Facebook also considered..?

lime juniper
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Facebook is not considered, @peak wing.

peak wing
#

Thankyou

worthy lion
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Hello, guys. I have a problem. Reputation of my account is 40 of 100 because of my stupid mistake. Now I want to regain my good reputation and play by the rules. But when I play classic solo games for positive points reputation is still 40 as you can see on the screen. So I can’t do anything for it’s changing. Anybody faced with it?

lime juniper
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There is an issue with the merit system which will be corrected soon, @worthy lion.

worthy lion
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@lime juniper oh, thanks! I thought I’m only one with this problem )

muted plank
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@lime juniper Hello, i want to buy one premium cupon scrap thing

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Can i buy only one

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Because it says limited to 10 per purchase

lime juniper
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You can buy only one, yes.

plain bone
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Hey game lagging issue is increasing day by day plz help

muted plank
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Ok thx

lime juniper
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The developers are working on optimizing it, @plain bone.

plain bone
#

Ok

#

So when it will solved?

wanton meadow
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@night cloak its not yet xd

worn sundial
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is The Merit Bug Repaired?

icy carbon
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My game doesn’t load, been on the loading screen for a minute or so

night cloak
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@icy carbon did you restart the phone?
I had same problem earlier

lime juniper
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Not yet, @worn sundial, but they are working on it.

faint drift
#

stuck on updating download list

lime juniper
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Try to restart the game or clear application data, @faint drift.

faint drift
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ok

sweet jetty
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any update on pubg mobile lite?

kind drift
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@sweet jetty nope , we don't have any info on global launch of lite version , if it does , you get notified in the server

mental bison
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How to fix merit issue for now

lime juniper
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Please do not share that here, @mental bison, as it is not officially supported.

mental bison
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I am just helping

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Error

lime juniper
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That is understandable, but this is not supported.

toxic fern
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@lime juniper I am YouTuber can I get content creator role

storm flumeBOT
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Please refer to FAQ 7.2 in #481198147478224896 for further information, @toxic fern. Remember to read through this channel before asking questions in the support channels.

night cloak
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Can bots have airdrop weapons ? I got a groza from a bot some hours ago

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In Miramar

stuck anchor
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If the bot killed someone with a groza.

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Or picked up a groza from a crate

night cloak
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🤔

stuck anchor
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Yeah.

night cloak
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why i always crashes when i go to pecado?

stuck anchor
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Bots can’t loot drops. Only loot crates.

rigid nymph
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@night cloak go near pecado and press on the report button and report the issue

night cloak
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ok I'll try it @rigid nymph

stuck anchor
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Don’t go pecado then.

night cloak
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what should i do then if the playzone in pecado? @stuck anchor

stuck anchor
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Quit match? Lol

carmine jacinth
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where do i play from ?

urban remnant
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Hi

versed mural
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when will the merit fix coming

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

carmine jacinth
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I need help guys.

tidal warren
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@versed mural that is something we do not specifically know. Please be patient.

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@carmine jacinth yes?

carmine jacinth
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I'm not getting the option of starting the game. i'm hunting for the fix from past 2 months but met with no success. i tried evrything possible. would really really be greatful to you guys and this server 🙏

versed mural
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i cant play custom play custom rooms all day i want to play with my friends / why they cant just remove merit system till the fix

tidal warren
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That’s would cause more trouble than good, for now, there is sadly not much that can be done. @versed mural

carmine jacinth
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not able to upload a pic there @tidal warren

round sleet
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Why My Merits Are Not Increasing?

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Its On 40

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Can Someone Help me?

tidal warren
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That is a well known issue, the merit system is currently bugged. For now, you can either only play solos or join custom rooms which allow you to play duos/squads. @round sleet

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@carmine jacinth What exactly is the error, the screen is stuck?

round sleet
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Ok Thnx For Informaition @tidal warren

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<3

tidal warren
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When you are installing the TGB disable your antivirus. @carmine jacinth

carmine jacinth
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can i dm you if possible ?

tidal warren
maiden terrace
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Is there some different pubg mobile lite official server?

kind drift
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Nope

tidal warren
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I am not aware of any pubgm lite official server, sorry. @maiden terrace

maiden terrace
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Are they linked will this server?

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I mean the devs of lite and the devs of pubgm

kind drift
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Lite version isn't released globally , so there won't be an official server for now

maiden terrace
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Ah

velvet anvil
idle trench
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Hello, can you guys (anyone from staff) confirm that there will be a Star Challenge competition for EU as well in the near future?

night cloak
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@velvet anvil it means 0.8.0 update

tidal warren
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Yes, the registrations for Europe, China, Korea and Japan are still to be opened. @idle trench

night cloak
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I think...

velvet anvil
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Aww man,I thought it is some sort of surprise 😶

idle trench
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Thanks @tidal warren , do we know a rough date for the start of registration? I asume just after NA/Asia tournaments been closed.

tidal warren
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Yes, I would think so, after the ongoing matches for NA, South America and Asia are done, registrations for the last 3 regions will open up. That is just my personal opinion. @idle trench

glad harbor
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@night cloak its already 0.8.0 version, i think thats the patch update and 0.8.5 m also dunno but got suprised when i see new version

supple wasp
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Hello sir please fix the game bug of Enter a Match again it always come at begining of every match.

untold wave
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We nvr got the room code pass for the campus tourney our match was at 5pm IST we're still waiting

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And then the playtonia (join option in site) doesn't work

tidal warren
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@untold wave You did obtain an email tho.

untold wave
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@tidal warren abt what..

tidal warren
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An email from Playtonia. @untold wave

untold wave
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Room codes and passwords weren't shared via email

tidal warren
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There was however a link shared, you should have joined that Playtonia lobby via the link. @untold wave

untold wave
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That join button nvr worked

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I tried pressing it like 738282 times...

supple wasp
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@tidal warren please reply to my question also please

round drum
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Beat that button up

tidal warren
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Have you obtained that email ?

round drum
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ignored

tidal warren
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@supple wasp all the bugs are in a process of being worked on, please stay patient. Also, do not hesitate to report it via the in-game report button, thank you.

round drum
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Sophia .V is an amazing customer support

tidal warren
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Go do that ASAP. @untold wave

supple wasp
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I did reported before also regarding this but nothing happened my game gets delayed and it happens begining of every match its annoying please take this into consideration to fix this asap. @tidal warren

untold wave
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@tidal warren match in progress

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SMH

tidal warren
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@untold wave also, you should have joined all the official Campus Tournament discord servers. Now I think it is too late for you to participate. Try to contact the CC admins or Playtonia officials. I can’t really help you here, sorry.

soft basin
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The game doesn't take advantage of the wifi speeds. I hate net neutrality. It brraks the game and the players

tidal warren
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This is a support channel not a bickering channel, if I can’t help you with anything please move to other channels that are meant for chatter. @soft basin

soft basin
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I thought this was a support channel

velvet anvil
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@supple wasp same here but we will have to wait,after all,it is update 080 with Sanhok so a lot of bugs,the devs will fix it in the future

tidal warren
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Yes, support channel meant for questions, that wasn’t a question just a very bitter statement. @soft basin

south forge
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Subject: Bug
Map: Sanhok
Location: Tambang
Bug: Walking on salt piles makes metal container sound.

supple wasp
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@velvet anvil yes i have requested them as a reminder to please take this bug into consideration

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

tidal warren
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@south forge ^^^^

soft basin
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It wasn't bitter. I did not make this to hate on pubgm i just don't like the state of the internet now

round drum
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@tidal warren stop destroying lives, savagery = 1 moot from me

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Oof

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Thank you for YOUR understanding....

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Really?

night cloak
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@soft basin yea ,that's kinda weird but I am sure that optimization issues will be fixed soon

velvet anvil
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@supple wasp 👍

tidal warren
#

What does the state of the internet have to do with this support channel, please share your opinions in the designated channels.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

round drum
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The foundation is somehow holding this platform up, its on fire because of the savagery going on in here

vestal moon
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Is pubgmlite works in India? It's saying server error.

night cloak
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It is not globally released yet wait for the global release

zenith talon
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Hi! Is there any admin or moderator online?

tidal warren
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Hello, how can I help? @zenith talon

vestal moon
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you sure? @night cloak

night cloak
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@vestal moon yep

vestal moon
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any release dates?

zenith talon
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@tidal warren Hey! One of my friend got banned by maitake till 2028.. And he is not getting any response from here or by emails any idea or suggestion on what can be done?

night cloak
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@vestal moon release date is not confirmed yet

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @zenith talon. Remember to read through this channel before asking questions in the support channels.

vestal moon
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alright, thanks

empty thunder
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is there any news for merit bug?

tidal warren
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No news as of yet. Once we know anything it will be announced. @empty thunder

empty thunder
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okayy thanks XD

soft basin
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@tidal warren chill. I just want to know if the devs can make the 10 sec. Fun time when you win let you fire the weapon or throw a grenade or something. I know that this is not as important as the bugs.

tidal warren
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Feel free to email them the suggestion. @soft basin

soft basin
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Thanks.🙂

fringe wolf
tidal warren
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@fringe wolf I do not think that there is a way to undo this. This is tied in with parental consent. This cannot be changed in any way.

fringe wolf
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But it actually worked when I first got it, then when I reached level 35, now I’m on 40, it stopped working in main chat, but it used to work in the ingame chat, and now, after the update it’s completely stopped working

tidal warren
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PUBGM mobile has a PEGI rating of 16, which means it is appropriate for ages above 16. You cannot use the chat functions simply because it is not suitable for your age group i.e. you are too young. @fringe wolf

fringe wolf
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But it didn’t ask for any information when I created my pubg account, it only asked for username and appearance?

tidal warren
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Every single time when creating a new pubgm account there is a window pop up asking you about your age. If you are under 16 a window comes up with the "Parental consent" which then asks you if you have obtained permission to play the game from your parents or a legal guardian. You probably must have forgotten about it. This happens every single time, so please do not tell me you did not get this window. @fringe wolf

stable ether
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I see that there's a new update in 7 days what is it???

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??

cyan rampart
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From where did you get this information?

tidal warren
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That is only a daily event tied in with the current not-so-new anymore 0.8 update. :3 @stable ether

stable ether
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@tidal warren
Suprising
I thought it was a 0.8.6 cross hair etc update
Nevermind

fringe wolf
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Nope, I did not. I even recreated a random account and there was no such thing, it only asked me for my username and appearance, and as I clicked next, the main screen popped up @tidal warren

stable ether
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@fringe wolf
Same with me when I had signed up with my pubgm ac on March there was no such thing asking about my age
Don't know about that if they changed some policy or rules or something

fringe wolf
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Exactly

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I, too, created my account recently.

round drum
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No age selection?

fringe wolf
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Nope

stable ether
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Nope

round drum
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How recent exactly?

stable ether
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15March 2018

fringe wolf
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This July-August, something in the middle.

round drum
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Weird, usually there is always an age selection menu and if youre below 16, there’s restrictions to the chat window

stable ether
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I had downloaded the game since March when the global 0.1 had came out and all those Chinese events going on ,there was no such age stuff for me
But it doesn't bother me I am already 18+

tidal warren
fringe wolf
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I didn’t get anything like this

tidal warren
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I’d advise you to read the Privacy Policy as well. @fringe wolf

round drum
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Try making a new account and see for yourself, im pretty sure you’ve forgotten about it

fringe wolf
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I can even make a small clip about making a new acc and showing you guys, I haven’t gotten anything like this -_-

tidal warren
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Where are you from ? @fringe wolf

fringe wolf
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Continent ?

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Asia

round drum
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Did you connect your account to any social services?

stable ether
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I live in India ,nothing came like that,
I am damn sure nothing came like that
I remember first I opened the game that time
Later after 2 mins the guest and FB stuff came I clicked FB and later it said accept those policy stuff and then I got logged in
That's it

fringe wolf
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Yeah, just yesterday I linked it to Twitter and reinstalled it to see if it would work

tidal warren
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That is because the Pan European Game Information aka PEGI only applies to users located in the European Economic Area and Switzerland, there’s no such rating for Asia.

stable ether
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Even my friend when he downloaded in mid May nothing like this came to him aswell I was guiding him with all that controls so I remember both of us did not got it

tidal warren
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That is because you live in India.

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No parental consent needed.

round drum
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Lmao

stable ether
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Yes that's what it was thinking when u send those above image

round drum
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I don’t understand jennydapenny’s situation

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It just makes no sense

stable ether
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@round drum
I am like what do he want to With PEGI RATING
WHAT WILL HE DO WITH THAT

round drum
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Unlessss he/she has set their age set below the pegi limit

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On twitter

tidal warren
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In Privacy Policy age is not one of the information that the PUBGM acquires from you, so that is not it. @round drum

fringe wolf
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No actually, it wasn’t working even before I linked it to Twitter which I got and did it yesterday only, it’s been like this from a month and I have no idea why, I’ve searched on YouTube for this but I found nothing.

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Is this not common?

tidal warren
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Are you underage ? @fringe wolf

round drum
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Good question

fringe wolf
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If under 16, yes.

night cloak
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🔞 ✅

round drum
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What

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Get out

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@night cloak

jagged fiber
vestal moon
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Kindly go to #chat

night cloak
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@stable ether please go to #chat for off topic

round drum
#

Both but thats not a question you should be asking here before kat gives me and you the big Moot

jagged fiber
#

pubh ?? Kidding?

round drum
#

Your OCD is of no concern to pubgm

night cloak
round drum
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Sorry to break it to ya

tidal warren
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The age restriction is different for each country.

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What country are you from? @fringe wolf

round drum
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  1. she didn’t specify her age to the game.
  2. the game knows she’s below the age limit, so im assuming the game somehow has her age
tidal warren
round drum
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Google account

fringe wolf
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It’s the same for me, 17+

tidal warren
#

And here we have it folks, pubgm is across the board specifically available to users above 16 years of age and on iOS 17 years of age.

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Sorry you can’t be helped, the game is just tryin to protect you from the chat toxicity. You’re too young. @fringe wolf

round drum
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facepalm

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Ios 17

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You didn’t phrase that right kekek

humble jolt
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My merit can't be increased please help

tidal warren
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Hello, that is a well known issue. Currently the merit system is bugged. @humble jolt

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Once any new info arises on this topic it will surely be announced. Please be patient.

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This is the rating that applies specifically to your continent. @fringe wolf

leaden mulch
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Hi my merits is not increasing

night cloak
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@leaden mulch. It's bugged it will be fixed soon

tidal warren
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Dudes, there’s no need for 3 people to answer the same question.

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Move along.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

vestal moon
#

what is pubgm? a question

tidal warren
#

This is not a question suitable for the support channel, move to channels that are designated for useless chatter elsewhere. @vestal moon

vestal moon
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useless chatters? alright

tidal warren
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#chat

night cloak
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You can ask here @fringe wolf

fiery pollen
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@tidal warren can you help me to test something regarding bug of not gaining Merit points..!!

tidal warren
#

What is it about ? @fiery pollen

vestal moon
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It's a known issue will be fixed soon

#

@fiery pollen

tidal warren
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Merit system is bugged and there isn’t a way to fix it.

vestal moon
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no need of two answers

fiery pollen
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@tidal warren my friend did..! 😞

tidal warren
#

Also, custom rooms do not make you gain your merits back. @fiery pollen

night cloak
#

There is a way actually we have tested that with @kind drift

floral latch
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@tidal warren We will eventually get a fix right? For those stuck at 40?

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I didn't even do anything... 😂

vestal moon
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yep. @floral latch

kind drift
#

@night cloak wut?

tidal warren
#

@vestal moon yes, he tagged me specifically. Please read the second most recently pinned message as well.

kind drift
#

#chat @night cloak

tidal warren
#

@floral latch yes you will.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

wide jungle
#

Pubg i plzz help

tardy kettle
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@wide jungle do you have better image quality? I can't see the text clearly

wide jungle
#

I cant do anythngs

tardy kettle
#

i mean I can't see the text clearly, the image quality is so bad

wide jungle
#

I know

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W8 i can write it

#

Failed to start the emulator,sorry only one mobile game (Pc version ) can be running at a time ,if you have just updated tencent gaming biddy try again later try restarting it or restarting your computer

tardy kettle
#

Did you restart your pc? If you didn't restart it now and try again

wide jungle
#

What happend with me : i Updated Tencrnt gaming buddy and then when i open it give error code 1 engine failed i unistall game and then install this happen

#

I did restart and unistall game and then install this happend

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Which is shown in picture

amber hedge
#

Merit system still not fixed? PUBG patch team is slowest among all

tardy kettle
#

@amber hedge if you want it fast you can go and create your own game, fixing bug is not that easy to do

amber hedge
#

Creating own game and play their alone ?

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No one going to join me

tardy kettle
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Then be patient

tidal warren
#

Try to turn off your antivirus. @wide jungle

amber hedge
#

Yah .....please God give me patient

fiery pollen
#

@tidal warren thanx for the support... 😍

night cloak
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Guys plz see

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Its also a op game like pubg

tidal warren
#

No sharing of links allowed. @night cloak

night cloak
#

Okk

amber hedge
#

@night cloak which game?

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

amber hedge
#

Ok

tidal warren
#

@amber hedge Please move this convo into DMs or to a different channel.

onyx briar
#

when is it gonna be next s9 giveaway

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pls answer me i really want to join

tidal warren
onyx briar
#

thx

tidal warren
#

No problem, good luck.

formal anchor
#

Is there any problem in the servers today ?

tidal warren
#

Not that we are aware of.

formal anchor
#

me and my mates are facing this problem the server disconnects and reconnects itself

tidal warren
#

Yes, that sadly sometimes happens. Maybe the servers are experiencing more traffic than the usual i.e. more players are playin the game. @formal anchor

onyx briar
#

i would like to report a game breaking glitch(bassicaly walk through walls)

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

tidal warren
#

@onyx briar read above

onyx briar
#

ok

formal anchor
#

how much time should I expect the servers to be back ?

tidal warren
#

You cannot connect to the servers at the moment? Have you tried a server on which you usually do not play on? @formal anchor

faint sleet
#

Will pubgm 0.9 or later have the flare gun and the consumables added to the training mode?

Also will pubgm will have offline mode in the future?

acoustic storm
#

Add support for SD650

versed mural
#

how to do anybody have news about merit fix

tidal warren
#

No news. Watch out for future announcements. @versed mural

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@faint sleet The current 0.8 global version already does have flare guns. Right now, we do not have any official info on all the new features coming with the 0.9 update. There is no point speculating.

verbal forge
#

Can i link my account with Both Facebook and google play games ?

cyan rampart
#

@acoustic storm The snapdragon 650 support bug might be unknown to the developers because it was only discussed here. You should report it in an E-Mail to PUBGMOBILE_CS@tencentgames.com and also ask them an estimate of when it will be fixed.

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@verbal forge Yes, you can.

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You should have waited for a brief moment until the loading icon goes away. All you can do it E-Mail PUBGMOBILE_CS@tencentgames.com for a refund if you have the transaction proof. Refund is not guaranteed, though.

torn scaffold
#

Thanks

tidal warren
#

Could you please change your name or let me know what nickname you would like? This name is hard to tag. @torn scaffold

silk hamlet
#

How to change guests account

#

How to change guests account

tidal warren
#

There is not a way to change a guest account. @silk hamlet

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Once you create a guest account it cannot be removed nor changed in any way, unless perhaps you reinstalled the game.

silk hamlet
#

Then why is it even there

tidal warren
#

Guest account is there for players that do not have a social media account. -_- @silk hamlet

silk hamlet
#

If I reinall game will it be new guest?

tidal warren
#

I do not know, you could try it out. @silk hamlet

night cloak
#

No,there will be no new guest account i tried that @silk hamlet

torn scaffold
#

Sure just make the nickname FingerGunss

tidal warren
#

Done. @torn scaffold

#

Thnx for cooperating.

torn scaffold
#

Saucy moves

silk hamlet
#

So how to make new account?

#

I wanna make new account but not guest

floral arch
#

Who can help me rise my merit?

night cloak
#

@silk hamlet then you can try to make new social media account and link it to the game and then it will be new account

tidal warren
#

@floral arch That is bugged at the moment.

#

Also, please, let me know what name you would like.

silk hamlet
#

My main account is linked to everything lol I should have not done 5hat

tidal warren
#

You could delete your account. @silk hamlet

cyan rampart
#

@silk hamlet If your AppData sync is enabled through Google Settings, your guest account data gets logged onto your Google Drive (there is not a way to open it as it is not a folder).
So, if you reinstall and Google sync is enabled, you'll get the old account back.

If Google sync is disabled, the Guest account gets deleted because it is not logged on the game servers.

tidal warren
silk hamlet
#

I’m concorer dude top 100 with almost all mystic items that account is heaven lol

tidal warren
#

Then why would you need another one. @silk hamlet

silk hamlet
#

I’m already concorer

#

Need new to play fun games

night cloak
#

🤦‍♂️trolling

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

silk hamlet
#

Na I my gf start playing pubg I don’t wanna play with her with my concorer account

#

😭

vocal minnow
#

@silk hamlet Please take conversations to #chat or #pubg-mobile.

#

You have been addressed already.

silk hamlet
#

Roger boss

formal anchor
#

Hey mods

#

I think the servers are down in Asia mainly in Nepal
None of us are able to play the game the server keeps on quitting and kicking us

night cloak
#

Any screenshots regarding to the info? @formal anchor

formal anchor
opaque dawn
#

Season 4 Starting date?

lofty creek
#

@opaque dawn no idea

rare fjord
#

upd 0.8

worldly stirrup
#

Since when fully modded it has pretty much 0 differences from the stock hk416

#

Nothing much, just a little nitpick

night cloak
#

@formal anchor it can be your connection , please check your internet connection is it stable or not?

#

@rare fjord it's a bug experienced by many players
It will be fixed soon

rare fjord
#

ok ty

tidal warren
glad harbor
#

Why the heck is server too high today my all rating got decreased .

tidal warren
worldly stirrup
#

Hmmm

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

glad harbor
#

Too sad lol i play with lag and i did hard to reach diamond but got to platinum again

tidal warren
#

@rare fjord read above.

worldly stirrup
#

Dont think this is such a big deal

formal anchor
#

There's no error in my internet connection tho

tidal warren
#

Well then, if you personally think it is not that big of a deal why share it here in the support channel in the first place. @worldly stirrup

glad harbor
#

KitKat mod is( pubg) server today having problem

tidal warren
#

So far I have only seen one player complain about the Asian server connectivity issue. @glad harbor

worldly stirrup
#

Im finding it fine

glad harbor
#

Please tell is 20mbps net is good or not to play pubg

tidal warren
#

There is no info about the Asian server outage on Reddit nor on their official Twitter feed.

worldly stirrup
#

Yeah

#

Probs on your end

glad harbor
#

@tidal warren yeah asia server when i move i was in top hill and got back to outside safe zone after sometime like magic

tidal warren
#

Anyway, if I cannot further assist you with more questions or troubles please move to more appropriate channels.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

worldly stirrup
#

Question tho

#

What stuff are expected to be posted here?

#

Ohk

tidal warren
#

@worldly stirrup read the channel topic and also check the pinned messages.

pale gulch
#

hello guys i connected the game with two accounts wechat and google and now i want to connected the game with Facebook account what's solution

worldly stirrup
#

Thanks, bye

tidal warren
#

There is no way to unlink accounts at this moment. @pale gulch

glad harbor
#

@tidal warren mod if there is some info about asia server issue tell me ok😊😂 i really too sad today lost too many match

tidal warren
#

Will let you know if we get any further info on this. @glad harbor

glad harbor
#

Thanks

tidal warren
#

@pale gulch If you would like to start a new account with Facebook, first log out of your current account.

#

And then once you are in the loading screen tap on Facebook.

pale gulch
#

@tidal warren
ok thanks bro.

glad harbor
#

Then type username password vaoila u get new one

woven atlas
#

Today I was laging at 80ms Asia server . What's the issue and how can I solve it ? Any idea ? Mods

tidal warren
#

Throw your phone against the wall, seems to fix it. @woven atlas

stuck anchor
#

Put it in rice

glad harbor
#

@woven atlas yeah thats what m talking about too much lag mod i was in hill running inside safe zone suddenly got outside far and died due to blue zone

woven atlas
#

I am gonna report it to higher authorities since you guys are trolling a poor player here

worldly stirrup
#

Restart wifi?

stuck anchor
#

😂

#

Snitch.

woven atlas
#

Internet is fine 20mbps speed

tidal warren
#

Or put it in rice, make a Voodoo ritual dance around the phone is circles, should make your ping 1ms. @woven atlas

woven atlas
#

It' lags and I died due to this at #3

tidal warren
#

Works guaranteed.

worldly stirrup
#

Also for some reason, i realised the hk416 yellow stripes apparently has yellow stripes on the receiver but they arent showing up for me

woven atlas
#

Contacted customer Care they don't care been hours

worldly stirrup
#

Huh

cyan rampart
#

@woven atlas Hi pavan. Why did you hack Holmes' account?

glad harbor
#

@woven atlas mine also same 20mbps and please tell them about asia server maintainenece ok

woven atlas
#

U guys need to tell the devs to fix some errors and issues now let me just write an email maybe @tidal warren

tidal warren
#

If you do not have any other questions please move to other channels designated for chatter. @woven atlas

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

night cloak
#

@woven atlas it is a well known issue i also tried to get help
They were just saying that my phone is not good enough 😐
But I know it is good i think that this is because of server lag !Which is need to be fixed by devs
Even i always lag at 100ms good phone good connection
Current Problem is with optimization !
Hope this help !:/ Tried my best to explain!

tidal warren
#

-_-

glad harbor
#

@night cloak yeah same they say your net not good where i play in room where routwr is

night dawn
#

Mods ...

#

Any update regarding MERIT Bug ?

tidal warren
#

@night dawn What is the issue?

woven atlas
#

Thanks mate . You are better at solving probs rather than some mods .

tidal warren
#

Nope

night cloak
#

@tidal warren wut?👀

kind drift
#

@woven atlas uninstall pubg

tidal warren
#

The merit bug is not fixed yet. @night dawn

cyan rampart
#

@woven atlas Please work on fixing your broken England. Kthx.

tidal warren
#

Watch out for future info.

glad harbor
#

@kind drift so me too

stuck anchor
#

You guys are indians huh. India always have problems.

fallen stump
#

using vpn we get ban or not

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

glad harbor
#

My also same problem as itshomelz

night dawn
#

Seriously what they want from us :( My RP is wasted as well as my account

glad harbor
#

@fallen stump vpn not works lol

tidal warren
#

VPN could get you banned since it essentially changes your IP address, the game could detect this as cheating. @fallen stump

woven atlas
#

@fallen stump we do not recommend to use vpn

glad harbor
#

Even u use it will say server eror

fallen stump
#

@tidal warren oh okey i just use once today just for checking

tidal warren
#

@fallen stump there is nothing preventing you from using a VPN, only once you get your account suspended it will be too late to do anything about it. That is why, we do not condone it.

glad harbor
#

Yeapp dont try to test thats make u ban 😂

boreal reef
#

@tidal warren how do you log into a new Facebook account with all your stuff

glad harbor
#

I think thats not possible

midnight arch
#

ok

boreal reef
#

Really? Noooooo

tidal warren
#

That question does not make sense. Do you want to link a guest account to Facebook? Is that the question? @boreal reef

nova hare
#

@boreal reef connect on yo other sns thats better :v

boreal reef
#

No

#

I want to keep my stuff that I have

#

But log into a diffrent Facebook account and have my stuff on that one

glad harbor
#

@boreal reef which account your stuff has

#

I dont know what m saying lol hope u undertsnad

tidal warren
boreal reef
#

I’m logged into a Facebook

glad harbor
#

@boreal reef then logout the. Again type new one

boreal reef
#

I want my clothes rp and all that from my current Facebook to transfer to a new one

#

Would I keep my stuff

glad harbor
#

Clicking that fb button

tidal warren
#

There’s no such thing as transfer items, you either use one account or the other. @boreal reef

nova hare
#

@boreal reef why don’t you send message to support through out the game? They’ll reach out you in nm

glad harbor
#

Yeah i guess too not possible

tidal warren
#

@nova hare could you please let me know what nickname you’d like me to set for you?

night cloak
#

does anybody else got logged out for no reason from game recently

glad harbor
#

@night cloak logout from account or what match

night cloak
#

@nova hare they r very bad at responding

#

@glad harbor account

nova hare
#

@tidal warren Aaron

boreal reef
#

They suck at responding

#

It took 3 weeks

glad harbor
#

@night cloak dunno u the first that u tell that kind of prob

night cloak
#

@boreal reef Ik rip

nova hare
#

Seriously :V idk how but i get reply within some hours lmaoooo

boreal reef
#

Weird

tidal warren
#

Thnx for cooperating. @nova hare

nova hare
#

@glad harbor yeah lmao

woven atlas
#

Ya I forgot to mention I have one more bug ...it's like 6/10 matches I get thrown out with a message Enter the match again? If there's any solution for this please let me know ?

glad harbor
#

That gmail link they response fasts for me

#

Lmao this keyboard

woven atlas
#

I could not play a match with hope due to this reason since it kicked me out for no reason. Any solution? Repair anything? @tidal warren

nova hare
#

Rip off the keyboard XD

glad harbor
#

Nothing works itzholmes i tried everything

tidal warren
#

Nope, it has to do with poor optimization. Please, just wait for the next patch, hopefully such issues will get fixed. @woven atlas

woven atlas
#

👍

night cloak
#

@woven atlas @woven atlas maybe it is because of network problem

woven atlas
#

20mbps mate

glad harbor
#

Na net is good as food its server getting some issue and game itself not optimised

woven atlas
#

It's like 6/10 matches

#

Loads and then enter the match again?

nova hare
#

@tidal warren what do you say about that inventory lag tho?? No guns no nothing are are placed tho i pick it up

night cloak
#

@woven atlas yeah I used to have this problem but now it's gone and maybe it is because of server because I also had good internet connection

nova hare
#

My game was smooth and the connection was stable too yk like it was running on 80ms

glad harbor
#

In pubg version 0.9.0 - 0.10 there will be huge optimization works lol as data collected by me from chinese lightspeed

night cloak
#

@glad harbor 😂😂😂😂

nova hare
#

Chinese version are seriously trash:V they trynna make it like fortnite

night cloak
#

sry I couldn't stop myself

glad harbor
#

Research work😀😂😂

night cloak
#

@nova hare I thought it's timid version

glad harbor
#

@nova hare na m talking about chinese lightspeed and i think wegetting out of pubgm-support

nova hare
#

Ah nvm my bad but i hope the game will be better after they optimize it completely

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

glad harbor
#

Yeah ok lets move to other channels #questions here only for suppots

past pawn
#

Game lags for about 2 seconds while jumping off plane

glad harbor
#

@past pawn yeah r u asia server playing if yea asia is rip for today having some issue

tranquil axle
#

I got banned for 30 days and now my account is back but i only have 40 merit and i play alot and i got top 10 like 5 time but my merit is stuck at 40 and i cant play with my freind does anybody have a solution please?

glad harbor
#

@tranquil axle there is merit bug

#

U cant gain merits so need to wait for some patch

tranquil axle
#

Will it be fixed in the next update?
Because i have spent like 50€ on my account

glad harbor
#

@tranquil axle ohh thats sad part yeah they need to fix that merit bug as fast as they can and they will but staying is only hope

tranquil axle
#

Ok thanks!

stuck anchor
#

You got banned. You cheated or something.

#

You try to use hacks?

fringe wolf
#

It says relog and cancel the deletion process within 7 days, but my screen isn’t moving and the only option is “exit”

gleaming abyss
#

I factory reset my phone to get better performance from the game but when I started the game it's laggy af

#

Players are teleporting

#

Ping is 120-150 but lagg makes it seem like 2k ping lmao

tidal warren
#

There in the dialogue box it clearly says press ''back'' to undo the deletion process, if you have not done so the first time and instead clicked on "Exit Game" I am afraid there is nothing that can be done to reverse the process. Contact the Customer Service and wait patiently for them to answer you. Nothing else can be done for you here, good luck.

#

@fringe wolf

glad harbor
#

In 7 days account will be deleted if u press back u can use inside those 7 days

tidal warren
#

@gleaming abyss Yes, it all is a matter of optimization. Most players are encountering crazy high ping across all the different platforms.

glad harbor
#

Oh

gleaming abyss
#

@tidal warrenany chance of it getting fixed cuz it was working fine before I reset my phone

glad harbor
#

@gleaming abyss asia server having some issue so thats happen all other many also today cant play.

gleaming abyss
#

@glad harbor I play on EU

#

Oh

tidal warren
#

I do not know. @gleaming abyss

glad harbor
#

Oh so other server too dunno what's this

round drum
#

Sever timed out bug is getting me killed everytime.... what is wrong with my account, ive heard about this bug from very few people.. its driving me nuts

thorny panther
#

Too many cheaters again..

glad harbor
#

Yeah that use to be with me some few days ago's...

storm flumeBOT
#

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

tidal warren
#

@thorny panther read up.

round drum
#

Did you get that fixed? @glad harbor

tidal warren
#

@round drum Yeah, there have been a lot of issues lately, just hoping that the next patch comes quickly.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

round drum
#

Sucks imma go die every game

night cloak
#

I can't go past this screen and there are big client-server desync issues

glad harbor
#

@round drum dunno is that fix or what but that problem get end and i have. Lagging hell issue only server asia

tidal warren
#

@night cloak Are you on WiFi or cellular?

night cloak
#

WiFi

thorny panther
#

@glad harborwhat server you at?

tidal warren
#

And are you on iOS? @night cloak

night cloak
#

Ping is 60 stable. No I'm on Android

tidal warren
#

@thorny panther please, take this convo into the DMs. @glad harbor

#

@night cloak Try adjusting the DNS of your WiFi to 8.8.8.8

night cloak
#

Okay I'll try

round drum
#

Google dns

#

Could work who knows

thorny panther
#

Another issue is the dropping off fps when real player appear or near by.

tidal warren
#

The DNS change has worked to fix the frozen screen in beta.

#

So it might work this time as well.

round drum
#

Ah i see

glad harbor
#

@thorny pantheryeah thats the really issue omg that cant be describe how lags

night cloak
#

@thorny panther that's a common problem they are trying to fix it, try putting your settings lower than they are rn

thorny panther
#

@glad harborplay on asia server. You will encounter some cheaters

night cloak
#

@tidal warren See my DM pls

hot crater
#

Can someone help me to get the server ports for pubgm?

#

Im hosting an event and collage wants to know the ports to unblock them :p

glad harbor
#

I was really hoping how about pc many game graphics changing like setting...everything water graphics can be changed...texture , sky and all that will make low end players feel free to set and get good at handling

night cloak
#

@glad harbor this is support please take that to #chat or #pubg-mobile

#

Oh I didn't realise that was a question

#

As of now that is not possible, maybe in the future

#

Sorry for the misunderstanding @glad harbor

supple wasp
#

Hello can we use vpn to play pubg lite? Or will it be banned?

glad harbor
#

@supple waspno

#

Thats result in ban and if u even try it says server error i guess as said by some mods too...

night cloak
#

@supple waspyou can use a vpn but if use anything to alter the game you can/will

supple wasp
#

@night cloak nope i just want to record a video in pubgmobile lite

#

So vpn is it allowed?

night cloak
#

Also it might not work, but feel free to try

#

It is allowed, but might not work

glad harbor
#

@supple wasp if thats temporary gamming account u can hhehe.

supple wasp
#

No i just want to make one video out of it i heard a trick so want to try it out

#

So confirming it before

night cloak
#

Alright

glad harbor
#

Really anything that u use third party and open pubg thats taken as ban in my guess so better not use vpn

night cloak
#

@glad harbor no, anything third-party that alters the game can and will get you banned

supple wasp
#

I think kitkat is typing answer so i will wait for his reply too

glad harbor
#

KitKat mod typing wait for ans

night cloak
#

A vpn isn't altering the game

#

It just changes your devices location

round drum
#

Changes network connection to a different region, doesn’t affect ping by any means

tidal warren
#

@hot crater Ok so I did a deep dive, there is some info on this on reddit. I think simply allowing these ports and UDP 9030.
TCP 808x for updates/logon/whatever. TCP 80/443
UDP range 10000-10300 data. Is different each round.
Seems that there's no ICMP.

round drum
#

I dont think he understood that

night cloak
#

Some people 🤦

supple wasp
#

Omg kitkat was typing for someone else question

#

😿

tidal warren
#

VPN is not recommended, it changes your IP address; therefore, the game could detect that as cheating.

hot crater
#

Thanks a looottt @tidal warren

supple wasp
#

Ok done i will not install pubgmobile lite @tidal warren

#

Thanks

#

😇

tidal warren
#

If you need to know the packets, port and protocol as well lemme know. @hot crater

night cloak
#

It is allowed but not recommended

supple wasp
#

No risk @night cloak

round drum
#

Tech geek kat

supple wasp
#

I will not use

tidal warren
#

@supple wasp yeah, do not do it. Not worth it over getting your account suspended.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

supple wasp
#

Yaa ok

hot crater
#

Will do 😄@tidal warren

warm oyster
#

@tidal warren i have Question

tidal warren
#

Is it about the bugged merits?

#

What is the issue?

warm oyster
#

If a player merit 0, how can he grow it?

storm flumeBOT
#

Please refer to FAQ 3.14 in #481198147478224896 for further information, @warm oyster. Remember to read through this channel before asking questions in the support channels.

tidal warren
#

If you still do not understand just ask. @warm oyster

warm oyster
#

nono thnc

#

thnx

#

and sorry for tag

tidal warren
#

No problem, have a nice day. __

lime juniper
#

How to get rid of Nitro flexers?

tidal warren
#

PJSalt10000 @lime juniper

lime juniper
#

Answer seems to be team slaughtering.

tidal warren
night cloak
#

@lime juniper

lime juniper
#

Yes?

night cloak
#

Is it dangerous to use gfx tool?

lime juniper
#

It is not allowed and will get your account banned once caught.

night cloak
#

Why?

lime juniper
#

Because it violates the terms of service.

night cloak
#

I dont understand because you only degrade the graphics not any hacking/cheating software

silk hamlet
#

What was 26mb update that I just got

lime juniper
#

There is nothing to understand about it: it is not allowed. As simple as that. It is your own responsibility if you use it.

night cloak
#

Hello Compatible with samsung galaxy core prime g360h

lime juniper
#

We do not have any precise information, @silk hamlet. Sorry.

silk hamlet
#

Does it fix any crash or lag bug?

night cloak
#

Does xiaomi 5a compatible with pubg mobile?

#

@lime juniper

tidal warren
#

As long as you are using a device with Android 5.1.1 with 2GB of RAM or more it should run. @night cloak

night cloak
#

@tidal warren xiaomi 5a?

#

Compatible?

tidal warren
#

I just checked and sadly your device is not compatible, it only has 1GB of RAM. @night cloak

#

Yes, Xiaomi has 3GB RAM and runs on nougat, so it is compatible. @night cloak

night cloak
#

piranha zoom4black white compatible

glad harbor
#

U can use pubg lite@night cloak

night cloak
#

turkey support

tidal warren
#

I would advise you to wait for the lite version to launch globally. @night cloak

#

Because currently it is only available in one country, it soft launched in the Philippines.

night cloak
#

How long will pubg mobile lite get out?

tidal warren
#

The tablet you asked about is not compatible either, since the OS is Android Jelly Bean i.e. too outdated to run PUBGM. @night cloak

#

We do not know a specific date for the global launch of PUBGM lite.

feral atlas
#

My id was banned 30 days ago and now it is unlocked but my merit is 40 and i cannot increase it 😦

#

Any help or suggestions would be appreciated

kind drift
#

@feral atlas yea it's a known bug , please wait for a fix! Thankyou

feral atlas
#

Really?

#

How long until it’s fixed?

kind drift
#

It's happening only after the unban , so have patience

#

Until a fix

ruby quartz
#

I want to create custom room for my audience. how can I get authorization ??

kind drift
#

@ruby quartz dm a mod with the same format as in #matches

half scaffold
#

hi

#

what is this channel for?

kind drift
#

This channel is to get support of global pubg mobile @half scaffold

half scaffold
#

ok

#

tell me more

#

and drop 556

#

and some 300 magnum

#

@kind drift hi

#

@kind drift are u a bot?

kind drift
#

@half scaffold move to #pubg-mobile this channel is intended only for support purpose

night cloak
#

Has the server lag been fixed yet?

quaint vector
#

Any mods online ?

#

@tidal warren do u know when the merit system will be fixed ?

#

I've been only playing solos for 4 days now....

#

I want to start playing sqauds again

#

@tropic ravine

#

@grizzled lark

night cloak
#

@quaint vector don't tag more than 1 mod

quaint vector
#

Well I'm starting to get really annoyed with this nonsense

grizzled lark
#

@quaint vector Devs are fixing that problem at the moment, I would suggest you too wait and have patience until it gets fixed

quaint vector
#

Its nonsense that I'm restricted to only solos for nearly a week after my ban...

grizzled lark
#

Most of them has the same problem

quaint vector
#

I've been waiting a month to play with my friends again and then I come back and cant play...

#

A friend of mine says his merit issue is fixed now @grizzled lark ??

floral latch
#

It's actually too prohibitory for non serious offences... You got to fix the merit issues fast!

grizzled lark
#

@quaint vector maybe try what he did to get it going

quaint vector
#

He said it just started working again

#

But whenever I press the question mark next to the merit word it says my merit is 100 so wtf

grizzled lark
#

Like genuinely or he did something?

quaint vector
#

And contacting ingame support is a waste of time. They just said a piece from the terms and conditions to you

#

Idk he didnt say

grizzled lark
#

Maybe ask him

quaint vector
#

Do the devs even know of this issue

#

Cause if they did they would have solved it already. I doubt it's so complicated

#

@grizzled lark cause I'm told by your people that the devs know of this and it's getting resolved but I'm not seeing any changes ingame

grizzled lark
#

@quaint vector They do know about this problem, They are resolving it asap

opaque dawn
#

Will we even be able to reach rank 100 before season ends...

ebon nacelle
#

In rp?@opaque dawn

opaque dawn
#

ye

ebon nacelle
#

@opaque dawn when did you buy the pass

opaque dawn
#

as soon as season 3 released..

ebon nacelle
#

Yes you'll hit level 100 then

#

Just have to finish most of the missions

#

There's still like 6 weeks left I think of rp missions

opaque dawn
#

I'm only level 55 and I've done every single mission and the it ends in November

eager fulcrum
#

Please help, Since this new update, I've had major problems. Squads is almost unplayable... I don't even get a load screen, just get kicked back to lobby with prompt asking if I'd like to re-enter the match... I click yes, then by the time I load in I'm wherever the plane kicks me out at the end of the flight path.
I've uninstalled & reinstalled 3x, nothing changing still same problems.
It really sucks since I literally deleted all my other apps just so I could go all in with pubg mobile... now I pretty much can't play. Feels so bad man. 😭😭😭

#

Is it as simple as needing to by a newer phone? I have a s7 and before 0.8.0 everything worked great. No major problems ever.

hasty hatch
#

Someone please help my merit is not increasing in pubg mobile account and i cant play with squad

#

I won so many solo matches but still its the same

tardy kettle
#

@hasty hatch it's a bug that currently happen to a lot of people

hasty hatch
#

Will it be ever fixed or its for lifetime?

#

I have spent like 200$ on the account and i am so worried

tardy kettle
#

It will be fixed asap I'm not sure when.

hasty hatch
#

K thanks

night cloak
#

@hasty hatch it will be fixed soon, should be in the upcoming updates
But we don't have any confirmation on the date when it will be fixed

ebon nacelle
#

@hasty hatch there is a trick to increase it

night cloak
#

@ebon nacelle it's glitched atm it can't be increased mine is stuck at 69 right now

ebon nacelle
#

@night cloak you can increase it through custom matches

night cloak
#

@ebon nacelle custom matches never count towards merit

#

Let's take this to #chat

tidal warren
#

Please do not advertise this "merit" bug fix. It is an exploit of a bug which is againts the rules.

#

If you wish, take this stuff into the DMS.

#

Do not post it here.

ebon nacelle
#

One of the mods told me about it tho lol but alright I won't

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

solar hatch
#

IGN Agistia99 (5154704410) 🇮🇩killed by nade & said bad words about INDIA just report him @junior ember

night cloak
#

@solar hatch please email support, we can't do anything here

#

Kitkat can give u the email

tidal warren
torn scaffold
#

Hi I emailed PUBGMOBILE_CS@tencentgames.com this morning and still haven't gotten a reply, how long do you reckon it'd take for them to get back to me?

river seal
#

I would like my merit back like you guys are too strict me and friends were goofing around and crap having fun and when we leave the match we both have very little merit like dude that’s so stupid

#

Like we were throwing grenades at each other trying to dodge them and crap

floral latch
#

It's a known bug. Expect a fix soon, no eta given

#

I too am stuck with 40 merit

river seal
#

Well I can get my merit back

#

But

#

I’m at 9 Merritt

floral latch
#

How?

#

It's not working on the latest update

river seal
#

You have to play matches

#

To earn it back

floral latch
#

Yeah, played almost 7-8 classic matches

#

Most finishes in top 20

#

2 chicken dinners

#

Merit still stuck

river seal
#

That’s a glitch with ur account then

#

Because mine works

tidal warren
#

If you are unhappy about the way that the automated merit system works feel free to email Tencent about it, PUBGMOBILE_CS@tencentgames.com . Complaining about it here does nothing. @river seal

river seal
#

I just don’t want to grind for like 17 hours

#

Getting back my merit

#

For doing nothing

tidal warren
#

@floral latch Yes, sorry, still no news on the merit bug.

river seal
#

And what will they do?

tidal warren
#

Now, if I cannot help you with anything else please move to the designated channels meant for chatter.

river seal
#

I’m telling it here for “support” to get it back

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

river seal
#

It’s not off topic

#

I am very salty

tidal warren
#

And I have already answered you. Now please move. @river seal

sleek elm
#

Hello,
Can you explain to me how it is possible to have the final of EU in 3days if anything was open for sign up

prime minnow
#

Are Xbox one controllers fully supported for pubgm?

tidal warren
#

@sleek elm Hello, that could be simply a typo. 🤔 The registrations have not even opened up yet.

prime minnow
#

Are the Xbox one S controllers fully supported for pubg mobile yet?

#

@tidal warren

night cloak
#

why is it so difficult to get a fpp duo match? I mean this is ridiculous 30+ minutes waiting on a match. Yes. It's on random 3 maps. Still takes forever. At this point I dont even care if the game is filled with bots only. I just want to play a duo 😒

tidal warren
#

I have no clue, sorry. @prime minnow

#

If you are higher up in ranks the time does prolong. There is nothing that can be done about it. @night cloak

night cloak
#

I am but I know for a fact I'm not the only conquer/ace player on the North America server 😂

haughty cypress
#

Well, duo does have the least players there, things will prolly get better at the end of the season where most peeps would be at diamond or crown @night cloak

prisma willow
#

Need help

#

Regarding achievement

hasty brook
#

How do i make a pubg custom room?

tardy kettle
#

@hasty brook you need room card

#

you can get it from rp or buy it using 300 clan point, but you can only create 1 room -w-

haughty cypress
#

Map selection screen, at the bottom of the screen @hasty brook

glacial shale
haughty cypress
#

@glacial shale buy a ton of crates, pray thay you didnt complete previous missions

glacial shale
#

Man i was kinda hoping they would stack. With it popping up really close to the weekly missions reset and all.

#

All the missions (elite ones too) give you exactly 500 so, i was thinking it would be a kind of weekly thing. Thanks.

keen pivot
#

same i was thinking it was weekly to

#

it should be weekly

glacial shale
#

Yeah at least that way elite pass holders can get to the 500 mark without having to spend extra money on crates

keen pivot
#

^

#

also makes it easier for non elite pass people

young void
#

I do not have a mistery drop, when I play with friends it's there (but I can not open it) when I leave the squad (the drop stays but I can not open it) and when I restart the game (it's re-entering) it does not exist.

mystic zinc
#

I had collected around 400 RP..i need more 100 rp but today morning i got up n saw it was already resetted. There is still 2 days remaining. How are we supposed to do more RP when they are not available only.

haughty cypress
#

The only other way is buy bp crates @mystic zinc

deft elk
#

Is there anyone who can tell me all the firewall ports used by Pubg Mobile I need it asap

mystic zinc
#

But its nt fair right @haughty cypress it got resetted even when there was time remaining to complete it

haughty cypress
#

It was designed to snatch your bucks lol @mystic zinc

ebon nacelle
#

@deft elk why do you need that?

deft elk
#

Bcoz my college has blocked all the ports so I want all the ports used by pubg mobile to unblock them

#

Otherwise the game won't start on my college WiFi

spring dock
#

Fix the dang in game voice chats, they don't even work anymore

fickle veldt
#

Guys, what are clan perks for.? and how to get.?

lofty creek
#

Merit bug fixed yet ?

night cloak
#

what's the pubg mobile email acc, i won the samsung tournament and the one thats in the description of the livestream is incorrect

lofty creek
#

@night cloak the s9 one

night cloak
#

yeah

#

their email doesnt exist

lofty creek
#

@night cloak damm nice

night cloak
#

should i email that one?

#

It's an official email address

lofty creek
#

There is no bug in merit only the people who were banned for 30 days their merit has been dropped to 40

night cloak
#

ok lemme dm them

lofty creek
#

Follow these steps to get your merit to 80

night cloak
#

@night cloak it says that email doesnt exist

lofty creek
#

You need 3 accounts to go to custom . So one one account should be the one you want fix. The low one. The other you be just normal accounts . So now make custom duo one your account with low merit and the other one maybe your friends . Kill your friend with frag and tell him to report you. In report tell him to mention other that's it . Your merit should be at 80 now . And please update if it works .

#

And people you can dm for more assistance

night cloak
#

nvm there was a period after it

lofty creek
#

And spam this again and again

night cloak
#

yeah

lofty creek
#

K bye for now

night cloak
#

i did it

#

hopefully they respond

ebon nacelle
#

@deft elk shouldn't you find out the ports your college is using then? It's not pubg blocking them, it's your college blocking pubg

#

@lofty creek merit bug isn't fixed yet but they are aware of it, just wait for the next patch, and please don't spread that bug exploit as it's against the rules

amber hedge
#

No fix

#

I think I have to wait till another update means 2-3weeks

#

Great work PUBG...keep on

craggy hemlock
#

Dont blow your teammates and then complain about merit. Smh

versed sorrel
#

Help game is crashing

fallen stump
astral elm
#

Restart

warped solar
#

@fallen stump

#

Restart

night cloak
#

can i get help with my first top up the bonus item did not appear on my inventory and when i redeemed a sunglasses (rose) it did not appear as well help me pls

serene heron
#

You can email Tencent Games of your problem @night cloak

#

@fallen stump it's your connection, you can restart for that

night cloak
#

oh ok thanks @serene heron

kind drift
#

No need to answer an already answered question again

serene heron
#

Sorry @kind drift

kind drift
#

👍 .

night cloak
#

how i can contact admin by email?

warped solar
#

@night cloak DM him

#

@serene heron see question

#

Than answer it

#

@night cloak you can send dm

night cloak
#

dm?

#

i got banned yesterday

warped solar
#

Block??

night cloak
#

after androind version update with new video recording+game booster. they ban me after playing 3 or 4 games

ebon nacelle
#

@night cloak because that's against the rules

night cloak
#

i just play to test my video recording performance

ebon nacelle
#

@night cloak the game booster is what's against the rules

night cloak
#

i already play with gamebooster since season 2

#

xiaomi got own game booster

#

and new update add video recording on gamebooster togerther. and i got banned after play few games

#

i got msg "game data has changes"

#

🐷

#

my first main account banned because (GFXtools) ... now i got ban again...... atleast give the warning first if file corrupted or something? 😭

warped solar
#

@night cloak they gave you warning game data has changes

night cloak
#

@warped solar and after then auto log out and banned

#

😂

torn wren
#

How can I contact a admin owner

#

It's because I lost 97 merit and idk how I can get them back because I can't play classic mode and that the only way of getting merit back

#

Is there any response for that 😭😭😭

warped solar
#

@torn wren contect on mail

torn wren
#

Thx

#

I just contacted them

wind frost
#

I’m on Platinum V rank
Can I team up with Ace rank?

warped solar
#

@wind frost if you are looking for a players than go to lfg channels

stark pumice
#

Having issues cant even post pic to customer support ios 9.03. Next issue not getting credited for some events keep getting reseted. Collected the first two allready not sure how i prove it tho

night cloak
#

Its daily event

#

Of course it reset every day

stark pumice
#

No

night cloak
#

😂

stark pumice
#

18hrs

night cloak
#

Lol

#

Clearly it said daily event

stark pumice
#

Look at pick

night cloak
#

That just the period of the event.

#

It mean this daily event will end after that time

stark pumice
#

Dumb

#

Would of waited to collected

#

My rp

cyan rampart
#

Behave while you ask for assistance.
This event is hosted until the time mentioned. Like @night cloak mentioned, it resets everyday at 00:00 UTC.

stark pumice
#

Still cant post pic to customer service tho.

#

Crashes app

cyan rampart
stark pumice
#

But thats dumb to throw event in like that when everything else isnt like that.

night cloak
#

Why its dumb?

#

The task is easy.

stark pumice
#

Honestly i sit here an hit collect all the time for no reason for bp points an then you throw in some dumb event like this. Instead of like boom when you finish a achievement boom you get it and its done.

#

Why because i wouldnt of collected my rp in missions for till i had enough to complete the event for extra 100rp without knowing the event was happening. Like i clicked event last instead of first. If i had clicked event first an saw i needed it i would of saved collected my rp till i had 500.

tardy brook
#

Wtf that was a daily reset event? Wtf
Who gets 500 RP daily what is this bs of an event

stark pumice
#

Thats why i thought it was a 3day thing

cyan rampart
#

RP event is not daily. These are just small daily events which reward you with Thrill Ride crates, 3 days Outfit Box, Superior Crate coupon scraps, etc.

#

If you don't like this event, simply ignore it. There is no need to call it "dumb".

stark pumice
#

Lookup uproar at pic

cyan rampart
#

It is easy to do. You get 10 RP everyday upon login. Do the weekly missions and you might even reach 500 RP.

stark pumice
#

But dont hit collect until you finish them all..

cyan rampart
#

What I'd suggest is to keep weekly RP missions on hold. When you have atleast 12 or 13 missions to do and you know you can do it in a day, complete them and collect the daily reward of 100 RP points.

#

I'll ask you for the last time, behave properly.

stark pumice
#

Dumb

cyan rampart
#

@sleek plinth Please handle him.

sleek plinth
#

What's up

versed mural
#

is the update out for merit fix

cyan rampart
#

@versed mural Not yet. It will most probably be announced in #news.

#

@sleek plinth He's asking for assistance and is being hostile when I'm trying my best to help him out.

versed mural
#

why is this taking so much time for such a smalll fix

stark pumice
#

Commented on your comment

#

What fix?

versed mural
#

merit fix

cyan rampart
#

@versed mural They obviously would not roll out an update for just one thing. But there is an possibility that they will roll out a small patch for the merit bug and other small bugs, including more optimisation.

stark pumice
#

Don't know about it

#

Didn't

floral girder
#

Any news regarding of the bluetooth sound problem?

stark pumice
#

Another thing if uproars a helper/beginner for staff color his name makes other people feel like some player trolling. If hes a player just commenting he shouldn't do it here.

cyan rampart
#

If someone is trying to assist you with proper information here, they obviously are not trolling.
I am not "commenting" but merely trying to help with what I know and you don't.

stark pumice
#

Well dont

#

If i wanted a player to comment i would of asked in general chat.

toxic fern
#

When merit problem fix?

cyan rampart
#

It does not matter who helps you. May it be a staff member or not, you have to respect them and not call them by names like "shittard" when you yourself don't know how to maintain a certain level of dignity.

craggy swan
#

im trying to show a glitch why cnat i send the link to the video?

stark pumice
#

Doesnt mean you know the correct answer

#

And pisses people off like me.

night cloak
#

@craggy swan dm a mod for permission to send videos

craggy swan
#

wait okay im playin

foggy halo
#

i played a game just i got 17+ rating but it didn't added up to my season ranking pls pls help

stark pumice
#

Was a dev&sysop for a game for a long time. Little game called subspace continuum on trenchwars, probably before your time uproar.

night cloak
#

@foggy halo if u r sure that u choose right server when u started a game don't worry sometimes it takes time to add it a raee bug i also faced it . i suggest play some more games u will see increased rating

#

@stark pumice umm i think its off topic u can talk in #chat

versed mural
#

will the merit will be as usual or 100

night cloak
#

@versed mural did u got banned for 1 month?

versed mural
#

yes

#

but now its back

night cloak
#

merit system is bugged so we have to wait for next patch update , its back for u now then its good

foggy halo
#

@night cloak yes i am sure

#

@night cloak it didn't added up

versed mural
#

when the patch will come the merit will be 100 or as now

haughty cypress
#

Oof 1 month ban

night cloak
#

@foggy halo try playing few more games and see if it will increase cuz i also faced a bug it didn't added up but when i play few more games it adds it

haughty cypress
#

Its a known bug

#

Devs know about it

#

For now just avoid losing 1 merit point and start praying hard

night cloak
#

@versed mural no one knows if it will 100 or 40 as of now.

versed mural
#

this should be 100 because of so much delay

foggy halo
#

@night cloak it is addeed up now

night cloak
#

@foggy halo oh congratulations.

#

sometimes restarting game fixes the rating update issue

tardy brook
#

PSA: buying RP ranks also counts in the RP collecting event, I bought 5 ranks and I got that 100RP card.

brisk hearth
#

Can anyone help, I was in platinum 4 but suddenly dropped to bronze 4! I couldn't understand whats happening! Pls,help me if anybody have any idea

grizzled lark
#

@brisk hearth Its a new season

#

Ranks get resetted

night cloak
#

Can someone help me

#

Whenever I'm installing PuBG on android

#

It doesn't install

#

Either gets stuck at downloading

brisk hearth
#

So, its start from today??

night cloak
#

Or just stops when its at 75%

past pawn
#

How to solve

#

Game disconnects automatically, and then restarts with this error. Map is already downloaded properly.

cyan rampart
#

@past pawn It is similar to Error Code 1. Check pinned messages is this channel for the fix.

brisk hearth
#

The new season starts from today???

wise meteor
#

We’ve only just started a new season 🤔

night cloak
#

@brisk hearth no its already started

brisk hearth
#

Because my stats are reset pn todays morning

grizzled lark
#

@brisk hearth U must have selected a different server

wise meteor
#

Anyone know if an update will be available any time soon for the iPhone XS?

brisk hearth
#

Nope...i checked my server

#

i.e, Asia

wise meteor
#

You might need to log back into the social media account that you have associated with your game data?

brisk hearth
#

Ok...ill try....

dreamy heart
#

How do you join the s9 tournament

brisk hearth
#

Still didn't work....

#

😢

#

Pls help me

dreamy heart
#

My ping on the game menu is 364 but when I play it's 44 idk what's happening plz help

silent atlas
#

When would the merit glitch be fixed

lean crescent
#

@silent atlas No one knows maybe its a lifetime punishment for defaulters

silent atlas
#

@lean crescent what the flip

night cloak
#

@tardy brook who gets 500 rp daily? Lol
I got it 2 times already

silent atlas
#

@lean crescent don't scare me like that

#

@night cloak how

lean crescent
#

@night cloak Its possible if u are good enough to complete missions

silent atlas
#

Oh

lean crescent
#

@silent atlas Umm I am not scaring maybe it is the truth for now

silent atlas
#

@lean crescent please nooo

lean crescent
#

i said its the truth for now maybe it changes

silent atlas
#

Devs have said they'll fix it soon