#questions
1 messages · Page 186 of 1
I did, @night cloak. Then you must do your part. Is it better if I copy-paste the instructions here?
@lime juniper when merit problem fixed
The sooner you read the instructions, the sooner you know how to proceed, @night cloak.
The developers are working as quickly as possible, @toxic fern. We do not have a precise date yet.
@toxic fernjust do the custom room trick for increase merit
@night cloak REally ?
Where does galaxy s9 event take place
@wanton meadowwhat really? Custom room trick for increase merit? Yes it work
I Just have a question related to Content creator role,
Is the requirement of 1000 followers should be only on YouTube and Twitch or is the Facebook also considered..?
Facebook is not considered, @peak wing.
Thankyou
Hello, guys. I have a problem. Reputation of my account is 40 of 100 because of my stupid mistake. Now I want to regain my good reputation and play by the rules. But when I play classic solo games for positive points reputation is still 40 as you can see on the screen. So I can’t do anything for it’s changing. Anybody faced with it?
There is an issue with the merit system which will be corrected soon, @worthy lion.
@lime juniper oh, thanks! I thought I’m only one with this problem )
@lime juniper Hello, i want to buy one premium cupon scrap thing
Can i buy only one
Because it says limited to 10 per purchase
You can buy only one, yes.
Hey game lagging issue is increasing day by day plz help
Ok thx
The developers are working on optimizing it, @plain bone.
@night cloak its not yet xd
is The Merit Bug Repaired?
My game doesn’t load, been on the loading screen for a minute or so
@icy carbon did you restart the phone?
I had same problem earlier
Not yet, @worn sundial, but they are working on it.
stuck on updating download list
Try to restart the game or clear application data, @faint drift.
ok
any update on pubg mobile lite?
@sweet jetty nope , we don't have any info on global launch of lite version , if it does , you get notified in the server
How to fix merit issue for now
Please do not share that here, @mental bison, as it is not officially supported.
That is understandable, but this is not supported.
@lime juniper I am YouTuber can I get content creator role
Please refer to FAQ 7.2 in #481198147478224896 for further information, @toxic fern. Remember to read through this channel before asking questions in the support channels.
🤔
Yeah.
why i always crashes when i go to pecado?
Bots can’t loot drops. Only loot crates.
@night cloak go near pecado and press on the report button and report the issue
ok I'll try it @rigid nymph
Don’t go pecado then.
what should i do then if the playzone in pecado? @stuck anchor
Quit match? Lol
Hi
when will the merit fix coming
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
I need help guys.
@versed mural that is something we do not specifically know. Please be patient.
@carmine jacinth yes?
I'm not getting the option of starting the game. i'm hunting for the fix from past 2 months but met with no success. i tried evrything possible. would really really be greatful to you guys and this server 🙏
i cant play custom play custom rooms all day i want to play with my friends / why they cant just remove merit system till the fix
@carmine jacinth for emulator related questions go to #emulator-chat
That’s would cause more trouble than good, for now, there is sadly not much that can be done. @versed mural
not able to upload a pic there @tidal warren
That is a well known issue, the merit system is currently bugged. For now, you can either only play solos or join custom rooms which allow you to play duos/squads. @round sleet
@carmine jacinth What exactly is the error, the screen is stuck?
When you are installing the TGB disable your antivirus. @carmine jacinth
can i dm you if possible ?
Lets just move to #emulator-chat
Is there some different pubg mobile lite official server?
Nope
I am not aware of any pubgm lite official server, sorry. @maiden terrace
Lite version isn't released globally , so there won't be an official server for now
Ah
what is the "new version" words mean? 🤔
Hello, can you guys (anyone from staff) confirm that there will be a Star Challenge competition for EU as well in the near future?
@velvet anvil it means 0.8.0 update
Yes, the registrations for Europe, China, Korea and Japan are still to be opened. @idle trench
I think...
Aww man,I thought it is some sort of surprise 😶
Thanks @tidal warren , do we know a rough date for the start of registration? I asume just after NA/Asia tournaments been closed.
Yes, I would think so, after the ongoing matches for NA, South America and Asia are done, registrations for the last 3 regions will open up. That is just my personal opinion. @idle trench
@night cloak its already 0.8.0 version, i think thats the patch update and 0.8.5 m also dunno but got suprised when i see new version
Hello sir please fix the game bug of Enter a Match again it always come at begining of every match.
We nvr got the room code pass for the campus tourney our match was at 5pm IST we're still waiting
And then the playtonia (join option in site) doesn't work
@untold wave You did obtain an email tho.
@tidal warren abt what..
An email from Playtonia. @untold wave
Room codes and passwords weren't shared via email
There was however a link shared, you should have joined that Playtonia lobby via the link. @untold wave
@tidal warren please reply to my question also please
Beat that button up
ignored
@supple wasp all the bugs are in a process of being worked on, please stay patient. Also, do not hesitate to report it via the in-game report button, thank you.
@untold wave
Sophia .V is an amazing customer support
Go do that ASAP. @untold wave
I did reported before also regarding this but nothing happened my game gets delayed and it happens begining of every match its annoying please take this into consideration to fix this asap. @tidal warren
@untold wave also, you should have joined all the official Campus Tournament discord servers. Now I think it is too late for you to participate. Try to contact the CC admins or Playtonia officials. I can’t really help you here, sorry.
The game doesn't take advantage of the wifi speeds. I hate net neutrality. It brraks the game and the players
This is a support channel not a bickering channel, if I can’t help you with anything please move to other channels that are meant for chatter. @soft basin
I thought this was a support channel
@supple wasp same here but we will have to wait,after all,it is update 080 with Sanhok so a lot of bugs,the devs will fix it in the future
Yes, support channel meant for questions, that wasn’t a question just a very bitter statement. @soft basin
Subject: Bug
Map: Sanhok
Location: Tambang
Bug: Walking on salt piles makes metal container sound.
@velvet anvil yes i have requested them as a reminder to please take this bug into consideration
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@south forge ^^^^
It wasn't bitter. I did not make this to hate on pubgm i just don't like the state of the internet now
@tidal warren stop destroying lives, savagery = 1 moot from me
Oof
Thank you for YOUR understanding....
Really?
@soft basin yea ,that's kinda weird but I am sure that optimization issues will be fixed soon
@supple wasp 👍
What does the state of the internet have to do with this support channel, please share your opinions in the designated channels.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
The foundation is somehow holding this platform up, its on fire because of the savagery going on in here
Is pubgmlite works in India? It's saying server error.
It is not globally released yet wait for the global release
Hi! Is there any admin or moderator online?
Hello, how can I help? @zenith talon
you sure? @night cloak
@vestal moon yep
any release dates?
@tidal warren Hey! One of my friend got banned by maitake till 2028.. And he is not getting any response from here or by emails any idea or suggestion on what can be done?
@vestal moon release date is not confirmed yet
Please refer to FAQ 2.9 in #481198147478224896 for further information, @zenith talon. Remember to read through this channel before asking questions in the support channels.
alright, thanks
is there any news for merit bug?
No news as of yet. Once we know anything it will be announced. @empty thunder
okayy thanks XD
@tidal warren chill. I just want to know if the devs can make the 10 sec. Fun time when you win let you fire the weapon or throw a grenade or something. I know that this is not as important as the bugs.
Feel free to email them the suggestion. @soft basin
Here is the official email: PUBGMOBILE_CS@tencentgames.com.
Thanks.🙂
Anyone know how to fix this? :/
@fringe wolf I do not think that there is a way to undo this. This is tied in with parental consent. This cannot be changed in any way.
But it actually worked when I first got it, then when I reached level 35, now I’m on 40, it stopped working in main chat, but it used to work in the ingame chat, and now, after the update it’s completely stopped working
PUBGM mobile has a PEGI rating of 16, which means it is appropriate for ages above 16. You cannot use the chat functions simply because it is not suitable for your age group i.e. you are too young. @fringe wolf
But it didn’t ask for any information when I created my pubg account, it only asked for username and appearance?
Every single time when creating a new pubgm account there is a window pop up asking you about your age. If you are under 16 a window comes up with the "Parental consent" which then asks you if you have obtained permission to play the game from your parents or a legal guardian. You probably must have forgotten about it. This happens every single time, so please do not tell me you did not get this window. @fringe wolf
From where did you get this information?
That is only a daily event tied in with the current not-so-new anymore 0.8 update. :3 @stable ether
@tidal warren
Suprising
I thought it was a 0.8.6 cross hair etc update
Nevermind
Nope, I did not. I even recreated a random account and there was no such thing, it only asked me for my username and appearance, and as I clicked next, the main screen popped up @tidal warren
@fringe wolf
Same with me when I had signed up with my pubgm ac on March there was no such thing asking about my age
Don't know about that if they changed some policy or rules or something
No age selection?
Nope
Nope
How recent exactly?
15March 2018
This July-August, something in the middle.
Weird, usually there is always an age selection menu and if youre below 16, there’s restrictions to the chat window
I had downloaded the game since March when the global 0.1 had came out and all those Chinese events going on ,there was no such age stuff for me
But it doesn't bother me I am already 18+
I didn’t get anything like this
I’d advise you to read the Privacy Policy as well. @fringe wolf
Try making a new account and see for yourself, im pretty sure you’ve forgotten about it
I can even make a small clip about making a new acc and showing you guys, I haven’t gotten anything like this -_-
Where are you from ? @fringe wolf
Did you connect your account to any social services?
I live in India ,nothing came like that,
I am damn sure nothing came like that
I remember first I opened the game that time
Later after 2 mins the guest and FB stuff came I clicked FB and later it said accept those policy stuff and then I got logged in
That's it
Yeah, just yesterday I linked it to Twitter and reinstalled it to see if it would work
That is because the Pan European Game Information aka PEGI only applies to users located in the European Economic Area and Switzerland, there’s no such rating for Asia.
Even my friend when he downloaded in mid May nothing like this came to him aswell I was guiding him with all that controls so I remember both of us did not got it
Lmao
Yes that's what it was thinking when u send those above image
@round drum
I am like what do he want to With PEGI RATING
WHAT WILL HE DO WITH THAT
In Privacy Policy age is not one of the information that the PUBGM acquires from you, so that is not it. @round drum
No actually, it wasn’t working even before I linked it to Twitter which I got and did it yesterday only, it’s been like this from a month and I have no idea why, I’ve searched on YouTube for this but I found nothing.
Is this not common?
Are you underage ? @fringe wolf
Good question
If under 16, yes.
🔞 ✅
Tencent, you have to fix this
Kindly go to #chat
@stable ether please go to #chat for off topic
Both but thats not a question you should be asking here before kat gives me and you the big Moot
pubh ?? Kidding?
Your OCD is of no concern to pubgm
@jagged fiber
For suggestions
PUBGMOBILE_CS@tencentgames.com
Sorry to break it to ya
The age restriction is different for each country.
What country are you from? @fringe wolf
- she didn’t specify her age to the game.
- the game knows she’s below the age limit, so im assuming the game somehow has her age
Google account
It’s the same for me, 17+
And here we have it folks, pubgm is across the board specifically available to users above 16 years of age and on iOS 17 years of age.
Sorry you can’t be helped, the game is just tryin to protect you from the chat toxicity. You’re too young. @fringe wolf
My merit can't be increased please help
Hello, that is a well known issue. Currently the merit system is bugged. @humble jolt
Once any new info arises on this topic it will surely be announced. Please be patient.
This is the rating that applies specifically to your continent. @fringe wolf
Hi my merits is not increasing
@leaden mulch. It's bugged it will be fixed soon
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
what is pubgm? a question
This is not a question suitable for the support channel, move to channels that are designated for useless chatter elsewhere. @vestal moon
useless chatters? alright
You can ask here @fringe wolf
@tidal warren can you help me to test something regarding bug of not gaining Merit points..!!
What is it about ? @fiery pollen
Merit system is bugged and there isn’t a way to fix it.
no need of two answers
@tidal warren my friend did..! 😞
Also, custom rooms do not make you gain your merits back. @fiery pollen
There is a way actually we have tested that with @kind drift
@tidal warren We will eventually get a fix right? For those stuck at 40?
I didn't even do anything... 😂
yep. @floral latch
@night cloak wut?
@vestal moon yes, he tagged me specifically. Please read the second most recently pinned message as well.
#chat @night cloak
@floral latch yes you will.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
@wide jungle do you have better image quality? I can't see the text clearly
I cant do anythngs
i mean I can't see the text clearly, the image quality is so bad
I know
W8 i can write it
Failed to start the emulator,sorry only one mobile game (Pc version ) can be running at a time ,if you have just updated tencent gaming biddy try again later try restarting it or restarting your computer
Did you restart your pc? If you didn't restart it now and try again
What happend with me : i Updated Tencrnt gaming buddy and then when i open it give error code 1 engine failed i unistall game and then install this happen
I did restart and unistall game and then install this happend
Which is shown in picture
Merit system still not fixed? PUBG patch team is slowest among all
@amber hedge if you want it fast you can go and create your own game, fixing bug is not that easy to do
Then be patient
Try to turn off your antivirus. @wide jungle
Yah .....please God give me patient
@tidal warren thanx for the support... 😍
No sharing of links allowed. @night cloak
Okk
@night cloak which game?
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Ok
@amber hedge Please move this convo into DMs or to a different channel.
thx
No problem, good luck.
Is there any problem in the servers today ?
Not that we are aware of.
me and my mates are facing this problem the server disconnects and reconnects itself
Yes, that sadly sometimes happens. Maybe the servers are experiencing more traffic than the usual i.e. more players are playin the game. @formal anchor
i would like to report a game breaking glitch(bassicaly walk through walls)
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@onyx briar read above
ok
how much time should I expect the servers to be back ?
You cannot connect to the servers at the moment? Have you tried a server on which you usually do not play on? @formal anchor
Will pubgm 0.9 or later have the flare gun and the consumables added to the training mode?
Also will pubgm will have offline mode in the future?
Add support for SD650
how to do anybody have news about merit fix
No news. Watch out for future announcements. @versed mural
@faint sleet The current 0.8 global version already does have flare guns. Right now, we do not have any official info on all the new features coming with the 0.9 update. There is no point speculating.
Can i link my account with Both Facebook and google play games ?
@acoustic storm The snapdragon 650 support bug might be unknown to the developers because it was only discussed here. You should report it in an E-Mail to PUBGMOBILE_CS@tencentgames.com and also ask them an estimate of when it will be fixed.
@verbal forge Yes, you can.
You should have waited for a brief moment until the loading icon goes away. All you can do it E-Mail PUBGMOBILE_CS@tencentgames.com for a refund if you have the transaction proof. Refund is not guaranteed, though.
Thanks
Could you please change your name or let me know what nickname you would like? This name is hard to tag. @torn scaffold
There is not a way to change a guest account. @silk hamlet
Once you create a guest account it cannot be removed nor changed in any way, unless perhaps you reinstalled the game.
Then why is it even there
Guest account is there for players that do not have a social media account. -_- @silk hamlet
If I reinall game will it be new guest?
I do not know, you could try it out. @silk hamlet
No,there will be no new guest account i tried that @silk hamlet
Sure just make the nickname FingerGunss
Saucy moves
Who can help me rise my merit?
@silk hamlet then you can try to make new social media account and link it to the game and then it will be new account
@floral arch That is bugged at the moment.
Also, please, let me know what name you would like.
My main account is linked to everything lol I should have not done 5hat
You could delete your account. @silk hamlet
@silk hamlet If your AppData sync is enabled through Google Settings, your guest account data gets logged onto your Google Drive (there is not a way to open it as it is not a folder).
So, if you reinstall and Google sync is enabled, you'll get the old account back.
If Google sync is disabled, the Guest account gets deleted because it is not logged on the game servers.
I’m concorer dude top 100 with almost all mystic items that account is heaven lol
Then why would you need another one. @silk hamlet
🤦♂️trolling
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Na I my gf start playing pubg I don’t wanna play with her with my concorer account
😭
@silk hamlet Please take conversations to #chat or #pubg-mobile.
You have been addressed already.
Roger boss
Hey mods
I think the servers are down in Asia mainly in Nepal
None of us are able to play the game the server keeps on quitting and kicking us
Any screenshots regarding to the info? @formal anchor
Season 4 Starting date?
@opaque dawn no idea
The yellow stripes hk416 can use a change
Since when fully modded it has pretty much 0 differences from the stock hk416
Nothing much, just a little nitpick
@formal anchor it can be your connection , please check your internet connection is it stable or not?
@rare fjord it's a bug experienced by many players
It will be fixed soon
ok ty
@opaque dawn
Why the heck is server too high today my all rating got decreased .
Feel free to send them an email: PUBGMOBILE_CS@tencentgames.com . @worldly stirrup
Hmmm
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Too sad lol i play with lag and i did hard to reach diamond but got to platinum again
@rare fjord read above.
Dont think this is such a big deal
There's no error in my internet connection tho
Well then, if you personally think it is not that big of a deal why share it here in the support channel in the first place. @worldly stirrup
KitKat mod is( pubg) server today having problem
So far I have only seen one player complain about the Asian server connectivity issue. @glad harbor
Im finding it fine
Please tell is 20mbps net is good or not to play pubg
There is no info about the Asian server outage on Reddit nor on their official Twitter feed.
@tidal warren yeah asia server when i move i was in top hill and got back to outside safe zone after sometime like magic
Anyway, if I cannot further assist you with more questions or troubles please move to more appropriate channels.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
@worldly stirrup read the channel topic and also check the pinned messages.
hello guys i connected the game with two accounts wechat and google and now i want to connected the game with Facebook account what's solution
Thanks, bye
There is no way to unlink accounts at this moment. @pale gulch
@tidal warren mod if there is some info about asia server issue tell me ok😊😂 i really too sad today lost too many match
Will let you know if we get any further info on this. @glad harbor
Thanks
@pale gulch If you would like to start a new account with Facebook, first log out of your current account.
And then once you are in the loading screen tap on Facebook.
@tidal warren
ok thanks bro.
Then type username password vaoila u get new one
Today I was laging at 80ms Asia server . What's the issue and how can I solve it ? Any idea ? Mods
Throw your phone against the wall, seems to fix it. @woven atlas
Put it in rice
@woven atlas yeah thats what m talking about too much lag mod i was in hill running inside safe zone suddenly got outside far and died due to blue zone
I am gonna report it to higher authorities since you guys are trolling a poor player here
Restart wifi?
Internet is fine 20mbps speed
Or put it in rice, make a Voodoo ritual dance around the phone is circles, should make your ping 1ms. @woven atlas
It' lags and I died due to this at #3
Works guaranteed.
Also for some reason, i realised the hk416 yellow stripes apparently has yellow stripes on the receiver but they arent showing up for me
Contacted customer Care they don't care been hours
Huh
@woven atlas Hi pavan. Why did you hack Holmes' account?
@woven atlas mine also same 20mbps and please tell them about asia server maintainenece ok
U guys need to tell the devs to fix some errors and issues now let me just write an email maybe @tidal warren
If you do not have any other questions please move to other channels designated for chatter. @woven atlas
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
@woven atlas it is a well known issue i also tried to get help
They were just saying that my phone is not good enough 😐
But I know it is good i think that this is because of server lag !Which is need to be fixed by devs
Even i always lag at 100ms good phone good connection
Current Problem is with optimization !
Hope this help !:/ Tried my best to explain!
-_-
@night cloak yeah same they say your net not good where i play in room where routwr is
@night dawn What is the issue?
Thanks mate . You are better at solving probs rather than some mods .
Nope
@tidal warren wut?👀
@woven atlas uninstall pubg
The merit bug is not fixed yet. @night dawn
@woven atlas Please work on fixing your broken England. Kthx.
Watch out for future info.
@kind drift so me too
You guys are indians huh. India always have problems.
using vpn we get ban or not
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
My also same problem as itshomelz
Seriously what they want from us :( My RP is wasted as well as my account
@fallen stump vpn not works lol
VPN could get you banned since it essentially changes your IP address, the game could detect this as cheating. @fallen stump
@fallen stump we do not recommend to use vpn
Even u use it will say server eror
@tidal warren oh okey i just use once today just for checking
@fallen stump there is nothing preventing you from using a VPN, only once you get your account suspended it will be too late to do anything about it. That is why, we do not condone it.
Yeapp dont try to test thats make u ban 😂
@tidal warren how do you log into a new Facebook account with all your stuff
I think thats not possible
ok
Really? Noooooo
That question does not make sense. Do you want to link a guest account to Facebook? Is that the question? @boreal reef
@boreal reef connect on yo other sns thats better :v
No
I want to keep my stuff that I have
But log into a diffrent Facebook account and have my stuff on that one
@boreal reef which account your stuff has
I dont know what m saying lol hope u undertsnad
@boreal reef Tap on that.
I’m logged into a Facebook
@boreal reef then logout the. Again type new one
I want my clothes rp and all that from my current Facebook to transfer to a new one
Would I keep my stuff
Clicking that fb button
There’s no such thing as transfer items, you either use one account or the other. @boreal reef
@boreal reef why don’t you send message to support through out the game? They’ll reach out you in nm
Yeah i guess too not possible
@nova hare could you please let me know what nickname you’d like me to set for you?
does anybody else got logged out for no reason from game recently
@night cloak logout from account or what match
@tidal warren Aaron
@night cloak dunno u the first that u tell that kind of prob
@boreal reef Ik 
Seriously :V idk how but i get reply within some hours lmaoooo
Weird
Thnx for cooperating. @nova hare
@glad harbor yeah lmao
Ya I forgot to mention I have one more bug ...it's like 6/10 matches I get thrown out with a message Enter the match again? If there's any solution for this please let me know ?
I could not play a match with hope due to this reason since it kicked me out for no reason. Any solution? Repair anything? @tidal warren
Rip off the keyboard XD
Nothing works itzholmes i tried everything
Nope, it has to do with poor optimization. Please, just wait for the next patch, hopefully such issues will get fixed. @woven atlas
👍
@woven atlas @woven atlas maybe it is because of network problem
20mbps mate
Na net is good as food its server getting some issue and game itself not optimised
@tidal warren what do you say about that inventory lag tho?? No guns no nothing are are placed tho i pick it up
@woven atlas yeah I used to have this problem but now it's gone and maybe it is because of server because I also had good internet connection
My game was smooth and the connection was stable too yk like it was running on 80ms
In pubg version 0.9.0 - 0.10 there will be huge optimization works lol as data collected by me from chinese lightspeed
@glad harbor 😂😂😂😂
Chinese version are seriously trash:V they trynna make it like fortnite
sry I couldn't stop myself
Research work😀😂😂
@nova hare I thought it's timid version
@nova hare na m talking about chinese lightspeed and i think wegetting out of pubgm-support
Ah nvm my bad but i hope the game will be better after they optimize it completely
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Yeah ok lets move to other channels #questions here only for suppots
Game lags for about 2 seconds while jumping off plane
@past pawn yeah r u asia server playing if yea asia is rip for today having some issue
I got banned for 30 days and now my account is back but i only have 40 merit and i play alot and i got top 10 like 5 time but my merit is stuck at 40 and i cant play with my freind does anybody have a solution please?
Will it be fixed in the next update?
Because i have spent like 50€ on my account
@tranquil axle ohh thats sad part yeah they need to fix that merit bug as fast as they can and they will but staying is only hope
Ok thanks!
Anyone have any idea how I might be able to fix this?
It says relog and cancel the deletion process within 7 days, but my screen isn’t moving and the only option is “exit”
I factory reset my phone to get better performance from the game but when I started the game it's laggy af
Players are teleporting
Ping is 120-150 but lagg makes it seem like 2k ping lmao
There in the dialogue box it clearly says press ''back'' to undo the deletion process, if you have not done so the first time and instead clicked on "Exit Game" I am afraid there is nothing that can be done to reverse the process. Contact the Customer Service and wait patiently for them to answer you. Nothing else can be done for you here, good luck.
@fringe wolf
In 7 days account will be deleted if u press back u can use inside those 7 days
@gleaming abyss Yes, it all is a matter of optimization. Most players are encountering crazy high ping across all the different platforms.
Oh
@tidal warrenany chance of it getting fixed cuz it was working fine before I reset my phone
@gleaming abyss asia server having some issue so thats happen all other many also today cant play.
I do not know. @gleaming abyss
Oh so other server too dunno what's this
Sever timed out bug is getting me killed everytime.... what is wrong with my account, ive heard about this bug from very few people.. its driving me nuts
Too many cheaters again..
Yeah that use to be with me some few days ago's...
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@thorny panther read up.
Did you get that fixed? @glad harbor
@round drum Yeah, there have been a lot of issues lately, just hoping that the next patch comes quickly.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Sucks imma go die every game
@round drum dunno is that fix or what but that problem get end and i have. Lagging hell issue only server asia
@night cloak Are you on WiFi or cellular?
WiFi
@glad harborwhat server you at?
And are you on iOS? @night cloak
Ping is 60 stable. No I'm on Android
@thorny panther please, take this convo into the DMs. @glad harbor
@night cloak Try adjusting the DNS of your WiFi to 8.8.8.8
Okay I'll try
Another issue is the dropping off fps when real player appear or near by.
The DNS change has worked to fix the frozen screen in beta.
So it might work this time as well.
Ah i see
@thorny pantheryeah thats the really issue omg that cant be describe how lags
@thorny panther that's a common problem they are trying to fix it, try putting your settings lower than they are rn
@glad harborplay on asia server. You will encounter some cheaters
@tidal warren See my DM pls
Can someone help me to get the server ports for pubgm?
Im hosting an event and collage wants to know the ports to unblock them :p
I was really hoping how about pc many game graphics changing like setting...everything water graphics can be changed...texture , sky and all that will make low end players feel free to set and get good at handling
@glad harbor this is support please take that to #chat or #pubg-mobile
Oh I didn't realise that was a question
As of now that is not possible, maybe in the future
Sorry for the misunderstanding @glad harbor
Hello can we use vpn to play pubg lite? Or will it be banned?
@supple waspno
Thats result in ban and if u even try it says server error i guess as said by some mods too...
@supple waspyou can use a vpn but if use anything to alter the game you can/will
@night cloak nope i just want to record a video in pubgmobile lite
So vpn is it allowed?
@supple wasp if thats temporary gamming account u can hhehe.
No i just want to make one video out of it i heard a trick so want to try it out
So confirming it before
Alright
Really anything that u use third party and open pubg thats taken as ban in my guess so better not use vpn
@glad harbor no, anything third-party that alters the game can and will get you banned
I think kitkat is typing answer so i will wait for his reply too
KitKat mod typing wait for ans
Changes network connection to a different region, doesn’t affect ping by any means
@hot crater Ok so I did a deep dive, there is some info on this on reddit. I think simply allowing these ports and UDP 9030.
TCP 808x for updates/logon/whatever. TCP 80/443
UDP range 10000-10300 data. Is different each round.
Seems that there's no ICMP.
I dont think he understood that
Some people 🤦
VPN is not recommended, it changes your IP address; therefore, the game could detect that as cheating.
Thanks a looottt @tidal warren
If you need to know the packets, port and protocol as well lemme know. @hot crater
It is allowed but not recommended
No risk @night cloak
Tech geek kat
I will not use
@supple wasp yeah, do not do it. Not worth it over getting your account suspended.
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
Yaa ok
Will do 😄@tidal warren
@tidal warren i have Question
If a player merit 0, how can he grow it?
Please refer to FAQ 3.14 in #481198147478224896 for further information, @warm oyster. Remember to read through this channel before asking questions in the support channels.
If you still do not understand just ask. @warm oyster
No problem, have a nice day. 
How to get rid of Nitro flexers?
@lime juniper
Answer seems to be team slaughtering.

@lime juniper
Yes?
Is it dangerous to use gfx tool?
It is not allowed and will get your account banned once caught.
Why?
I dont understand because you only degrade the graphics not any hacking/cheating software
What was 26mb update that I just got
There is nothing to understand about it: it is not allowed. As simple as that. It is your own responsibility if you use it.
Hello Compatible with samsung galaxy core prime g360h
We do not have any precise information, @silk hamlet. Sorry.
Does it fix any crash or lag bug?
As long as you are using a device with Android 5.1.1 with 2GB of RAM or more it should run. @night cloak
I just checked and sadly your device is not compatible, it only has 1GB of RAM. @night cloak
Yes, Xiaomi has 3GB RAM and runs on nougat, so it is compatible. @night cloak
piranha zoom4black white compatible
U can use pubg lite@night cloak
turkey support
I would advise you to wait for the lite version to launch globally. @night cloak
Because currently it is only available in one country, it soft launched in the Philippines.
How long will pubg mobile lite get out?
The tablet you asked about is not compatible either, since the OS is Android Jelly Bean i.e. too outdated to run PUBGM. @night cloak
We do not know a specific date for the global launch of PUBGM lite.
My id was banned 30 days ago and now it is unlocked but my merit is 40 and i cannot increase it 😦
Any help or suggestions would be appreciated
@feral atlas yea it's a known bug , please wait for a fix! Thankyou
I want to create custom room for my audience. how can I get authorization ??
This channel is to get support of global pubg mobile @half scaffold
ok
tell me more
and drop 556
and some 300 magnum
@kind drift hi
@kind drift are u a bot?
@half scaffold move to #pubg-mobile this channel is intended only for support purpose
Has the server lag been fixed yet?
Any mods online ?
@tidal warren do u know when the merit system will be fixed ?
I've been only playing solos for 4 days now....
I want to start playing sqauds again
@tropic ravine
@grizzled lark
@quaint vector don't tag more than 1 mod
Well I'm starting to get really annoyed with this nonsense
@quaint vector Devs are fixing that problem at the moment, I would suggest you too wait and have patience until it gets fixed
Its nonsense that I'm restricted to only solos for nearly a week after my ban...
Most of them has the same problem
I've been waiting a month to play with my friends again and then I come back and cant play...
A friend of mine says his merit issue is fixed now @grizzled lark ??
It's actually too prohibitory for non serious offences... You got to fix the merit issues fast!
@quaint vector maybe try what he did to get it going
He said it just started working again
But whenever I press the question mark next to the merit word it says my merit is 100 so wtf
Like genuinely or he did something?
And contacting ingame support is a waste of time. They just said a piece from the terms and conditions to you
Idk he didnt say
Maybe ask him
Do the devs even know of this issue
Cause if they did they would have solved it already. I doubt it's so complicated
@grizzled lark cause I'm told by your people that the devs know of this and it's getting resolved but I'm not seeing any changes ingame
@quaint vector They do know about this problem, They are resolving it asap
Will we even be able to reach rank 100 before season ends...
In rp?@opaque dawn
ye
@opaque dawn when did you buy the pass
as soon as season 3 released..
Yes you'll hit level 100 then
Just have to finish most of the missions
There's still like 6 weeks left I think of rp missions
I'm only level 55 and I've done every single mission and the it ends in November
Please help, Since this new update, I've had major problems. Squads is almost unplayable... I don't even get a load screen, just get kicked back to lobby with prompt asking if I'd like to re-enter the match... I click yes, then by the time I load in I'm wherever the plane kicks me out at the end of the flight path.
I've uninstalled & reinstalled 3x, nothing changing still same problems.
It really sucks since I literally deleted all my other apps just so I could go all in with pubg mobile... now I pretty much can't play. Feels so bad man. 😭😭😭
Is it as simple as needing to by a newer phone? I have a s7 and before 0.8.0 everything worked great. No major problems ever.
Someone please help my merit is not increasing in pubg mobile account and i cant play with squad
I won so many solo matches but still its the same
@hasty hatch it's a bug that currently happen to a lot of people
Will it be ever fixed or its for lifetime?
I have spent like 200$ on the account and i am so worried
It will be fixed asap I'm not sure when.
K thanks
@hasty hatch it will be fixed soon, should be in the upcoming updates
But we don't have any confirmation on the date when it will be fixed
@hasty hatch there is a trick to increase it
@ebon nacelle it's glitched atm it can't be increased mine is stuck at 69 right now
@night cloak you can increase it through custom matches
Please do not advertise this "merit" bug fix. It is an exploit of a bug which is againts the rules.
If you wish, take this stuff into the DMS.
Do not post it here.
One of the mods told me about it tho lol but alright I won't
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
IGN Agistia99 (5154704410) 🇮🇩killed by nade & said bad words about INDIA just report him @junior ember
@solar hatch please email support, we can't do anything here
Kitkat can give u the email
Write them an email to report the player PUBGMOBILE_CS@tencentgames.com . @solar hatch
Hi I emailed PUBGMOBILE_CS@tencentgames.com this morning and still haven't gotten a reply, how long do you reckon it'd take for them to get back to me?
I would like my merit back like you guys are too strict me and friends were goofing around and crap having fun and when we leave the match we both have very little merit like dude that’s so stupid
Like we were throwing grenades at each other trying to dodge them and crap
Yeah, played almost 7-8 classic matches
Most finishes in top 20
2 chicken dinners
Merit still stuck
If you are unhappy about the way that the automated merit system works feel free to email Tencent about it, PUBGMOBILE_CS@tencentgames.com . Complaining about it here does nothing. @river seal
I just don’t want to grind for like 17 hours
Getting back my merit
For doing nothing
@floral latch Yes, sorry, still no news on the merit bug.
And what will they do?
Now, if I cannot help you with anything else please move to the designated channels meant for chatter.
I’m telling it here for “support” to get it back
This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:
And I have already answered you. Now please move. @river seal
Hello,
Can you explain to me how it is possible to have the final of EU in 3days if anything was open for sign up
Are Xbox one controllers fully supported for pubgm?
@sleek elm Hello, that could be simply a typo. 🤔 The registrations have not even opened up yet.
why is it so difficult to get a fpp duo match? I mean this is ridiculous 30+ minutes waiting on a match. Yes. It's on random 3 maps. Still takes forever. At this point I dont even care if the game is filled with bots only. I just want to play a duo 😒
I have no clue, sorry. @prime minnow
If you are higher up in ranks the time does prolong. There is nothing that can be done about it. @night cloak
I am but I know for a fact I'm not the only conquer/ace player on the North America server 😂
Well, duo does have the least players there, things will prolly get better at the end of the season where most peeps would be at diamond or crown @night cloak
How do i make a pubg custom room?
@hasty brook you need room card
you can get it from rp or buy it using 300 clan point, but you can only create 1 room -w-
Map selection screen, at the bottom of the screen @hasty brook
So how are we supposed to earn 500 RP points daily?
@glacial shale buy a ton of crates, pray thay you didnt complete previous missions
Man i was kinda hoping they would stack. With it popping up really close to the weekly missions reset and all.
All the missions (elite ones too) give you exactly 500 so, i was thinking it would be a kind of weekly thing. Thanks.
Yeah at least that way elite pass holders can get to the 500 mark without having to spend extra money on crates
I do not have a mistery drop, when I play with friends it's there (but I can not open it) when I leave the squad (the drop stays but I can not open it) and when I restart the game (it's re-entering) it does not exist.
I had collected around 400 RP..i need more 100 rp but today morning i got up n saw it was already resetted. There is still 2 days remaining. How are we supposed to do more RP when they are not available only.
The only other way is buy bp crates @mystic zinc
Is there anyone who can tell me all the firewall ports used by Pubg Mobile I need it asap
But its nt fair right @haughty cypress it got resetted even when there was time remaining to complete it
It was designed to snatch your bucks lol @mystic zinc
@deft elk why do you need that?
Bcoz my college has blocked all the ports so I want all the ports used by pubg mobile to unblock them
Otherwise the game won't start on my college WiFi
Fix the dang in game voice chats, they don't even work anymore
Guys, what are clan perks for.? and how to get.?
Merit bug fixed yet ?
what's the pubg mobile email acc, i won the samsung tournament and the one thats in the description of the livestream is incorrect
@night cloak the s9 one
@night cloak damm nice
@spring dock you can report the issue
Via in game report button or
Via mail
sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
should i email that one?
It's an official email address
There is no bug in merit only the people who were banned for 30 days their merit has been dropped to 40
ok lemme dm them
Follow these steps to get your merit to 80
@night cloak it says that email doesnt exist
You need 3 accounts to go to custom . So one one account should be the one you want fix. The low one. The other you be just normal accounts . So now make custom duo one your account with low merit and the other one maybe your friends . Kill your friend with frag and tell him to report you. In report tell him to mention other that's it . Your merit should be at 80 now . And please update if it works .
And people you can dm for more assistance
nvm there was a period after it
And spam this again and again
K bye for now
@deft elk shouldn't you find out the ports your college is using then? It's not pubg blocking them, it's your college blocking pubg
@lofty creek merit bug isn't fixed yet but they are aware of it, just wait for the next patch, and please don't spread that bug exploit as it's against the rules
No fix
I think I have to wait till another update means 2-3weeks
Great work PUBG...keep on
Dont blow your teammates and then complain about merit. Smh
Help game is crashing
stuck
Restart
can i get help with my first top up the bonus item did not appear on my inventory and when i redeemed a sunglasses (rose) it did not appear as well help me pls
You can email Tencent Games of your problem @night cloak
@fallen stump it's your connection, you can restart for that
oh ok thanks @serene heron
No need to answer an already answered question again
Sorry @kind drift
👍 .
how i can contact admin by email?
@night cloak DM him
@serene heron see question
Than answer it
@night cloak you can send dm
Block??
after androind version update with new video recording+game booster. they ban me after playing 3 or 4 games
@night cloak because that's against the rules
i just play to test my video recording performance
@night cloak the game booster is what's against the rules
You can email PUBGMOBILE_CS@tencentgames.com
i already play with gamebooster since season 2
xiaomi got own game booster
and new update add video recording on gamebooster togerther. and i got banned after play few games
i got msg "game data has changes"
🐷
my first main account banned because (GFXtools) ... now i got ban again...... atleast give the warning first if file corrupted or something? 😭
@night cloak they gave you warning game data has changes
How can I contact a admin owner
It's because I lost 97 merit and idk how I can get them back because I can't play classic mode and that the only way of getting merit back
Is there any response for that 😭😭😭
I’m on Platinum V rank
Can I team up with Ace rank?
@wind frost if you are looking for a players than go to lfg channels
Having issues cant even post pic to customer support ios 9.03. Next issue not getting credited for some events keep getting reseted. Collected the first two allready not sure how i prove it tho
No
😂
Look at pick
That just the period of the event.
It mean this daily event will end after that time
Behave while you ask for assistance.
This event is hosted until the time mentioned. Like @night cloak mentioned, it resets everyday at 00:00 UTC.
In that case use the support E-Mail.
PUBGMOBILE_CS@tencentgames.com
But thats dumb to throw event in like that when everything else isnt like that.
Honestly i sit here an hit collect all the time for no reason for bp points an then you throw in some dumb event like this. Instead of like boom when you finish a achievement boom you get it and its done.
Why because i wouldnt of collected my rp in missions for till i had enough to complete the event for extra 100rp without knowing the event was happening. Like i clicked event last instead of first. If i had clicked event first an saw i needed it i would of saved collected my rp till i had 500.
Wtf that was a daily reset event? Wtf
Who gets 500 RP daily what is this bs of an event
Thats why i thought it was a 3day thing
RP event is not daily. These are just small daily events which reward you with Thrill Ride crates, 3 days Outfit Box, Superior Crate coupon scraps, etc.
If you don't like this event, simply ignore it. There is no need to call it "dumb".
Lookup uproar at pic
It is easy to do. You get 10 RP everyday upon login. Do the weekly missions and you might even reach 500 RP.
But dont hit collect until you finish them all..
What I'd suggest is to keep weekly RP missions on hold. When you have atleast 12 or 13 missions to do and you know you can do it in a day, complete them and collect the daily reward of 100 RP points.
I'll ask you for the last time, behave properly.
Dumb
@sleek plinth Please handle him.
What's up
is the update out for merit fix
@versed mural Not yet. It will most probably be announced in #news.
@sleek plinth He's asking for assistance and is being hostile when I'm trying my best to help him out.
why is this taking so much time for such a smalll fix
merit fix
@versed mural They obviously would not roll out an update for just one thing. But there is an possibility that they will roll out a small patch for the merit bug and other small bugs, including more optimisation.
Any news regarding of the bluetooth sound problem?
Another thing if uproars a helper/beginner for staff color his name makes other people feel like some player trolling. If hes a player just commenting he shouldn't do it here.
If someone is trying to assist you with proper information here, they obviously are not trolling.
I am not "commenting" but merely trying to help with what I know and you don't.
When merit problem fix?
It does not matter who helps you. May it be a staff member or not, you have to respect them and not call them by names like "shittard" when you yourself don't know how to maintain a certain level of dignity.
im trying to show a glitch why cnat i send the link to the video?
@craggy swan dm a mod for permission to send videos
wait okay im playin
i played a game just i got 17+ rating but it didn't added up to my season ranking pls pls help
Was a dev&sysop for a game for a long time. Little game called subspace continuum on trenchwars, probably before your time uproar.
@foggy halo if u r sure that u choose right server when u started a game don't worry sometimes it takes time to add it a raee bug i also faced it . i suggest play some more games u will see increased rating
@stark pumice umm i think its off topic u can talk in #chat
will the merit will be as usual or 100
@versed mural did u got banned for 1 month?
merit system is bugged so we have to wait for next patch update , its back for u now then its good
when the patch will come the merit will be 100 or as now
Oof 1 month ban
@foggy halo try playing few more games and see if it will increase cuz i also faced a bug it didn't added up but when i play few more games it adds it
Its a known bug
Devs know about it
For now just avoid losing 1 merit point and start praying hard
@versed mural no one knows if it will 100 or 40 as of now.
this should be 100 because of so much delay
@night cloak it is addeed up now
@foggy halo oh congratulations.
sometimes restarting game fixes the rating update issue
PSA: buying RP ranks also counts in the RP collecting event, I bought 5 ranks and I got that 100RP card.
Can anyone help, I was in platinum 4 but suddenly dropped to bronze 4! I couldn't understand whats happening! Pls,help me if anybody have any idea
Can someone help me
Whenever I'm installing PuBG on android
It doesn't install
Either gets stuck at downloading
So, its start from today??
Or just stops when its at 75%
How to solve
Game disconnects automatically, and then restarts with this error. Map is already downloaded properly.
@past pawn It is similar to Error Code 1. Check pinned messages is this channel for the fix.
The new season starts from today???
We’ve only just started a new season 🤔
@brisk hearth no its already started
Because my stats are reset pn todays morning
@brisk hearth U must have selected a different server
Anyone know if an update will be available any time soon for the iPhone XS?
You might need to log back into the social media account that you have associated with your game data?
Ok...ill try....
How do you join the s9 tournament
My ping on the game menu is 364 but when I play it's 44 idk what's happening plz help
When would the merit glitch be fixed
@silent atlas No one knows maybe its a lifetime punishment for defaulters
@lean crescent what the flip
@tardy brook who gets 500 rp daily? Lol
I got it 2 times already
@night cloak Its possible if u are good enough to complete missions
Oh
@silent atlas Umm I am not scaring maybe it is the truth for now
@lean crescent please nooo
i said its the truth for now maybe it changes
Devs have said they'll fix it soon