#questions

1 messages · Page 185 of 1

bold galleon
#

GOOD JOB

tidal warren
next shoal
#

@bold galleon if you don’t have a problem, please move to the respective channel.

tidal warren
#

@ashen turret if you want to get custom room info go to #481193721560432670 and react to be able to receive notifications.

#

If you do not know how to join custom rooms just ask.

bold galleon
#

when this stupid bug will fix??

tidal warren
#

There is no specific time. @bold galleon

bold galleon
#

😒

vocal minnow
#

The bugs will eventually be fixed in the upcoming updates, the devs are trying their to best to fix the bugs and glitches, all we can do is wait and support their work. @bold galleon

bold galleon
#

this is a wanted bug, they should fix it asap, if i cant play duo and squad, whats the meaning to use that account

vocal minnow
#

What's your issue? @bold galleon

night dawn
#

Yo Any update on Merit bug from devs ?

bold galleon
#

merit

tidal warren
#

We have been over this. They are working on it.

#

Now if you do not have any other questions, please move to other channels that are suitable for chatter.

vocal minnow
#

Well your merit was deducted because you must have violated a rule, the system automatically does it. @bold galleon

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

bold galleon
#

@vocal minnow come in #chat

chrome jungle
#

@tidal warren why merit not increasing?

next shoal
#

@chrome jungle it’s a common bug. Please be patient while it is fixed. In the future, this won’t ever happen again if teammate trolling doesn’t happen.

chrome jungle
#

@next shoal i am stuck in solos from last 5 days

#

my rank and everything going down

tidal warren
#

On the bright side you can still join custom rooms. @chrome jungle

chrome jungle
#

@tidal warren ok but please forward my message to devs

#

so many people suffering from it

tidal warren
#

Custom rooms duos/squads are not influenced by merit.

next shoal
#

@chrome jungle that is unfortunate. But wouldn’t have happened if you hadn’t trolled teammates. Maybe try to not do that as much in the future.

chrome jungle
#

i havent trolled them

#

just threw granade when team mates pushing in a house

#

and they all died

next shoal
#

@chrome jungle well unfortunately there isn’t much that can be done at the moment. Please be patient and the devs will come out with a fix as soon as possible.

chrome jungle
#

@next shoal hopefully it might happen

#

thanks for help

next shoal
#

👍

night cloak
#

I'm lucky I got my merit above 60 before this all happened @tidal warren

zealous flame
#

game lag after 2 matches

#

what to do ?

tidal warren
#

Unfortunately the game isn’t optimized enough for some devices. @zealous flame

night cloak
#

@zealous flame reduce your frame rate in your settongs

tidal warren
#

So there literally isn’t much you can do to fix the issue, just go with the lowest of settings and don’t have any other apps running while you’re playin pubgm. @zealous flame

serene lantern
#

Just saw that there was a ~25mb patch for NA players that's being rolled out. What's this gonna fix?

ornate bolt
#

could be merit fix?

night cloak
#

@serene lantern it was for sensitivity fixes and the id name card glitch

tidal warren
#

There isn’t any way to fix it rn. @ornate bolt

ornate bolt
#

got it

#

thats fine,i will play with my secondary account 😃

#

thanks for the info

tidal warren
#

It is a well known issue, the devs are working on it.

serene lantern
#

@night cloak no that roughly a week ago. This was just now rolled out

night cloak
#

Np @ornate bolt

serene lantern
#

And that was a 16 mb patch this one's 25

night cloak
#

@serene lantern I'm not sure then, could be other fixes

midnight arch
#

are flares supposed to be lying on ground

night cloak
#

@midnight arch yes

midnight arch
#

ok

tidal warren
#

Where is this information from ? @serene lantern

empty thunder
#

@serene lantern what do you mean?

serene lantern
#

I was seeing wickeds stream and saw a 25 mb patch a couple minutes ago and my clanmate from Canada also said he got the patch

empty thunder
#

@serene lantern today?

serene lantern
#

Yep around 5 mins ago

zealous flame
#

@night cloak kk

#

@tidal warren yeah i guess that is the problem

serene lantern
#

Couldn't screenshot it off the stream the download went too fast

empty thunder
#

@serene lantern okayyy thanks for the information, i hope its not fake XD

zealous flame
#

do u guys play custom rooms?

#

😁

serene lantern
#

No. I was hoping it's a fix for the lag and wanted to clarify it here

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

empty thunder
#

@serene lantern and fix for merit too XD hahaa

tidal warren
#

@serene lantern currently I’m unaware of a 25mb patch, don’t have any info on it. Isn’t mentioned anywhere on reddit either.

serene lantern
#

I saw it for sure. Wickeds game froze and he restarted it and the download came. I swear I'm not drunk

glad harbor
#

Is there new 25mb match @tidal warren mod

tidal warren
#

Read up. GWqlabsFacepalm @glad harbor

glad harbor
#

Yeah read already but got confuse i delete pubg and need to re install again so

amber hedge
#

That 25mb patch not a fix for merit system

brisk venture
#

@amber hedge merit issue is just been reported it will be soon fixed

mental bison
#

@brisk venture who are you ?

amber hedge
#

Yah I got reply from in-game support they have asked for screen shots

brisk venture
#

ya they need proof submit it

#

@mental bison i am a CC

amber hedge
#

Yah given a bunch of images

#

Hoping for a quick reply

mental bison
#

this is a small bug idk why it is taking soo long for them to fix it

brisk venture
#

@mental bison hmm dont know bro lets see when they patch

amber hedge
#

Small bugs hurting me a lot 😢

mental bison
#

same here

night cloak
#

I need help

#

Idk what happened to my game

brisk venture
#

@night cloak explain

hollow cape
#

@ed

night cloak
storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

night cloak
#

Screen turned side ways while in a car

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

brisk venture
#

@night cloak send this SS in ingame support

night cloak
#

Ok

#

Thx

#

Have a good day

brisk venture
#

wait for 24 hrs for replay from them

night cloak
#

Ok

brisk venture
#

if till not then tag mod here and explain them 😃

dull torrent
#

Hi

tidal warren
#

Hello, how can I help you? @dull torrent

dull torrent
#

Am goodyou?

tidal warren
#

Well, this isn’t a place for chatter, please move to a different channel.

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

lofty furnace
#

Get the cooking time of stun grenade back to 2.5seconds please, its hard to cook and throw and take out gun back because we usually throw it in 15m situation else it won't work so for close range 2.5second is far more better then 5seconds

dull torrent
#

A found a bug in pubg once

lofty furnace
#

@tidal warren can you please solve my issue

dull torrent
#

When a was driving a bike a glitch in to the wall of the school

lofty furnace
#

:GWfroggyPeepoDetective:

dull torrent
#

Cud you tell the owner my problem plz @tidal warren

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

tidal warren
#

@dull torrent ^^^

dull torrent
#

Yes?

tidal warren
#

If you wanna report a bug read above.

dull torrent
#

Thx

#

Were agin?

tidal warren
#

The message by Machete. @dull torrent

surreal burrow
#

So I thought I finished Weapon Master. But apprently M249 is not classified as an Assault Rifle. Are you kidding me?

mental bison
#

its a machine gun

surreal burrow
#

Yea, I thought it was an AR all along

#

🤦🏻‍♂️

#

Well great now I've to do it over again for the 29th time.

placid current
#

not only was i headless, but my spawn area was in tpp instead of fpp (i selected fpp in the matchmaking)

stray sail
#

HACK LOL

placid current
#

lol i wish 😂

#

my head came back when i jumped off the airplane

agile nacelle
#

pubgmt 😂

tidal warren
#

English only please @night cloak

night cloak
#

@tidal warren okk

night dawn
#

Guys

#

Still no update about merit bug ?

tidal warren
#

No, still no news. @night dawn

night dawn
#

Damnit , I am missing my RP . Already sent ss to TencentGames as they asked me to but not reply from them yet .

#

No*

blissful lion
#

I got a groza and a awm from stealing others flare drop and then when I went left the game to check a discord ping , then when I came back in pubgm they said "you were killed in the last round" when I clearly wasn't as I heard from my team mate
please fix this glitch

#

when I don't even die, it says "you were killed" that happened to me like 5 times now

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

slow marsh
#

Pubg beta program

tidal warren
#

There is no ongoing beta at the moment. @slow marsh

slow marsh
#

Is there any upcoming program s

tidal warren
#

Not at the moment. The 0.8 update is still quite new, so it might take a while for the next beta to come. @slow marsh

placid current
#

@blissful lion it happened to me too but then i restarted the game and it gave me the option to get back in the game

night cloak
#

is their any place for adving discor dservers?

silk hamlet
#

Why is my game crashing like every second

#

Wtf this new bug now

night cloak
#

lel

tidal warren
#

The devs are aware of issues guys, it is in progress.

silk hamlet
#

I start game inv people then game crash again and again

#

That was from last year

#

🖕🏿

tidal warren
#

No it is not.

silk hamlet
#

Ok thanks I guess

#

What does 3D Touch does an anyone explain?

tidal warren
#

Are you on iOS? @silk hamlet

silk hamlet
#

Yes

tidal warren
#

If I am not mistaken there is an option in the settings to shoot when using 3D touch. Its a technology that senses how hard you are pressing onto the surface of your screen. @silk hamlet

silk hamlet
#

So it helps with better recoil control?

tidal warren
#

Not sure since I do not use it. It does not change the recoil of a gun, it could only potentially make it easier for you to shoot ie target the opponents easier. @silk hamlet

#

Also, would eliminate accidental fire since you have to exert some pressure for the sensors to sense the pressure.

amber hedge
#

Wow

silk hamlet
#

I will try using it

#

Thanks

lofty creek
#

Is the merit bug fix yet

amber hedge
#

Not yet

#

PUBG Bug fix is slow and more and more bugs popping up

#

They are working hard probably

tidal warren
#

No, the fix is not out yet. Please, understand that your frequent asking will not make it come sooner. Have some patience, you are not alone, other users are suffering as well. @lofty creek

amber hedge
#

Yah @tidal warren

lofty creek
#

@tidal warren can you please mention me when it rolls out

amber hedge
#

Untill then @lofty creek play solo

lofty creek
#

I'll probably stop then may bd

#

Be

tidal warren
#

Once it does it will surely be posted in #news . @lofty creek

lofty creek
#

Kk

worn sundial
#

My Game Crashes Or Some time Suddenly Stops For 2/3 Second What Can I Do

#

My Mobile Processor Is Higher And I Play In Smooth Extreme But Still Suddenly Crashes Or Stop For Seconds

tidal warren
#

The devs are working on fixing all the issues, this update is still quite new, so issues are to be expected. You can report this info via the in-game report button, or by writing them an email PUBGMOBILE_CS@tencentgames.com . @worn sundial

royal epoch
#

Any fixes for this? His device is a honor 10

storm flumeBOT
#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

warm oyster
#

my id had been ban for 30 days, then my merit has turned 40 and now he is not growing.I played solo matches but he is not growing , what should I do now?

tidal warren
#

Yes, hello, that is a well known issue. @warm oyster

royal epoch
#

Anyone?

#

The pics

#

My friend has that glitch

tidal warren
#

Currently, the only option is to only play solos or join custom rooms. The custom room access is not in any way restrained by your merit points, so you can still join duos/squads. @warm oyster

royal epoch
#

That did nothing

tidal warren
#

@royal epoch Hello, the only option is to report it to the devs. There is no fix for it atm, there are more players encountering similar texture problems.

amber hedge
#

😂

tidal warren
#

This is quite a common visual abnormality.

#

Please, do not falsely promise deadlines- that is not confirmed, no need to spread faulty info. @amber hedge

amber hedge
#

Ok

tidal warren
#

@torpid nova Hello, have you tried uninstalling?

#

Uninstall the game and then reinstall, clear all the cache as well. @torpid nova

boreal dragon
#

@night cloak i wna ask something can i

warm oyster
#

@tidal warren so could I play doh and squad in custom rooms?

amber hedge
#

Try repairing @torpid nova

warm oyster
#

duo*

tidal warren
#

Yes. @warm oyster

warm oyster
#

ok

tidal warren
#

@boreal dragon What do you need help with? No need to tag an admin.

#

@torpid nova Like I said, just reinstall the game.

warm oyster
#

so how long it will be solved? @tidal warren any idea?

tidal warren
#

There is no certain time window, we do not know. @warm oyster

warm oyster
#

ok

#

thnx

fallen stump
tidal warren
#

That is an old patch that launched around a week ago. @fallen stump

sour osprey
#

@tidal warren there will be an update to fix lag issues?becacause every 10 seconds it lag or become unstable,im not the only one with this issues

fallen stump
#

@tidal warren oh realy then where is 3x 6x sensitivity before this 16mb there is 3x and 6x sen

tidal warren
#

This Patch fixed the Rename Card bug, 6x and 3x scope sensitivity adjustment bug, as well as some KAR 98 skin display mismatch. @fallen stump

#

The devs are working on the issues, please stay patient. @sour osprey

fallen stump
#

@tidal warren i already update that patch and again 16mb update

tidal warren
#

I am not aware of any other patches. @fallen stump

eager elm
#

Same, even I haven't received a patch other Than that

sour osprey
#

Because is becoming annoing some times,it blocks and crash,have you guys changed anything from code from 0.7?

tidal warren
#

Guys, the devs are working on the isses, how many times do I have to say that the constant bickering and complaining is not going to bring the next patch faster? Please. If you encounter any bugs or glitches feel free to report them via the in-game report button or by emailing them, PUBGMOBILE_CS@tencentgames.com.

#

@barren warren what Asian server problem were you fererring to?

barren warren
#

The ping

#

Man

#

Eveyone in the server is suffering with the ping

#

Why cant thwy fix it man

tidal warren
#

That is not only an issue with the Asian server, most players are encountering higher ping.

barren warren
#

Ok

#

But why man

#

Its been many days bro

#

If they cant fix it its too bad bro

tawdry barn
#

New Helper on the block. Feel free to ask

barren warren
#

Millions of player paid for rps

#

They have money

#

They have everything s

#

Still they cant fix this thing?

night cloak
#

Keep complaining not gonna solve the problem, You need to understand become a developer is so much difficult -.- if you want it to be fast make your own game

tawdry barn
#

@barren warren How's Elite pass and your Lag Connected ?

barren warren
#

I said theu have so much money

#

You both ain't even a helper

tidal warren
#

The high ping could be cause by the increased number of players that is why there have been more connection and server issues recently ie higher ping. I have personally encountered higher ping as well, however the game still feels smooth.

barren warren
#

Framedrop is hella high bro

#

When will theu fix it @tidal warren

#

Any idea?

tidal warren
#

There is no known time window. Be patient. The update is still fresh so issues are to be expected. @barren warren

barren warren
#

Yeah fresh

#

Only 3 weeks

#

We should wait atleat 10 more weeks to get this fixed

tidal warren
#

The devs are working on it, now if you do not have any other questions please move to a channel designated for chatter. @barren warren

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

vital sluice
#

That is unfortunately all the support we, as Discord Staff, are able to provide. It is understandable that you're upset, but as we've already posted in #community-news, the Customer Support receives hundreds of mails each day. Even if they are aware of the bug/glitch/problem it takes time for them to send it over to the developers who ultimately need more time to get fix it. That being said, complaining about it here or elsewhere is going you get you nowhere. Be patient. That is all we ask.

warm oyster
#

I have a question that if I play custom Room, if i wins, what will my merit increase? @tidal warren

tidal warren
#

No, custom rooms do not contribute towards your rating. @warm oyster

warm oyster
#

ok

#

thx bro

dusty tree
#

Do we have to get killed by the red zone to get the "Killed by bomb" in the Life is Fragile achievement?

tidal warren
#

Yes @dusty tree

dusty tree
#

Alright,thanks

vocal crater
#

Hi

tidal warren
#

@vocal crater Hello, how can I help you?

vocal crater
#

When pubg lite release in Indonesian?

tidal warren
#

There is no official release date. @vocal crater

#

So far it has only soft launched in the Philippines so right now you cannot get it anywhere else through the official marketplaces.

vocal crater
#

:(

signal cairn
#

I don't so much need help as I need to make the devs aware of something. If this isn't the place to do that feel free to tell me where I should. I am a high ranked Fpp solo player since I hit crown 3 I have not been able to get matches. It's been. 2 weeks since I've been able to play fpp solo. I understand how the ranking works I know it's supposed to put players of similar skill and experience levels in matches together but as it sits now it penalizes the people that are further along then most (like me) by making it impossible to play. I actually like these kind of ranked system in games I really do but at this point it's just becoming unpractical. All you would need to do is widen the ranks that can play together based on wait time. I'm sorry if this sounds like me nitpicking but I really just want to play the game the way I most enjoy playing.

vale linden
#

game stuck on starting screen in iOS, any ideas ??

tidal warren
#

hello, are you on Wifi or cellular data? @vale linden

delicate wave
#

So basically I was considering to get the Cloth mask (leopard) which you get by doing an IAP (in-app purchase), and after buying 60 UC for only this item, I have yet to receive it. I have tried contacting PUBG mobile support by not only clicking on the button that says customer support in settings, but also going to the PUBG mobile forums to contact them there. After a few hours of waiting, I have yet to get a response. Is there anyone here that has faced the same problem and can help me to resolve it, or does anyone know a alternative to mailing them? If even one person could care enough to help, I'd greatly appreciate it (My nickname is 'mas03ali'). Take care. This was posted on reddit, but after severral hours waiting for a response, I decided to join this server to ask for help.

quaint vector
#

Hi @tidal warren my merits arent increasing even though I'm playing solos please help ?

tidal warren
#

Yes, that is a well known issue. It is being worked on. Meanwhile, you can play solos or join custom rooms if you wanna play duos/squads.

vale linden
#

@tidal warren wifi

#

and cellular roo

#

too

quaint vector
#

@tidal warren but once the merits is fine again will the games we played already count towards merits?

tidal warren
#

I am not sure, would say they do not. @quaint vector

quaint vector
#

Ok thx @tidal warren

#

Any idea when this issue will be resolved? @tidal warren

tidal warren
#

@delicate wave Hello, we can’t really help you here. Just wait for the customer service to reply to you, it might take them a couple of days up to a week to answer. Good luck.

#

@quaint vector there is sadly no specific time which states when the next patch is going to launch.

quaint vector
#

Gosh so I can't climb rank with squads...

tidal warren
#

When you’re on WiFi, try to adjust your DNS to 8.8.8.8, that could get rid of the stuck screen. @vale linden first click on the “i” right next to the WiFi symbol.

#

Don’t worry, this will not result in losing anything important, once you switch the DNS back to automatic it’ll change back.

delicate wave
#

To get the cloth mask (leopard), do you have to purchase more than 60 UC or is that enough?

night cloak
#

I hate this ranking system

tropic ravine
#

@night cloak Keep your questions and comments related to PUGM-Support. If you do not have any inquires, please move your conversation to #chat or #pubg-mobile.

#

Thank you for understanding.

#

If you have any questions in the future related to PUBGM, please do not hesitate to post it here.

delicate wave
#

I have a unanswered question above the picture.

#

Do you know the answer?

tropic ravine
#

@delicate wave Can you post a screen shot of the promotion regarding the leopard mask?

delicate wave
#

What do you mean?

#

I don't have it, I've purchased 60 UC and I have yet to receive it.

night cloak
#

why does the problem appears?

tropic ravine
#

It was a promotion that happened for me with the introduction of paid crates.

night cloak
#

for 3 seasons, nothing is done for that

tropic ravine
#

I ended up redeeming it with a purchase of I belive 100 UC

#

I don't think that it is available for season 3.

night cloak
#

I lost a lot of points because of that

tropic ravine
#

If you did not receive a promotion, it is likely that you will not receive the mask.

#

It is possible they might reintroduce it in the future.

delicate wave
#

At the top right corner, there used to be a pic of a box, and when I'd press that pic/icon the cloth mask would appear saying that if you purchase anything, you'll get it. But it vanished after I purchased 60 UC and I didn't get anything

night cloak
#

nothing?

tropic ravine
#

You might receive it in your inbox when verified.

#

I don't remember how I received mine.

night cloak
#

it has already happened more than 20 times

delicate wave
#

I'm not sure. I'm waiting for a response at customer support, but I probably won't get it which I'm kinda pissed for

#

Buying those UC was only for the purpose of getting that mask

tropic ravine
#

Yeah, I understand your frustration. Please be patient. I had a major issue with my account and it took them a month to address it.

#

My RP ranking was reduced from the maximum level to level 20...

delicate wave
#

Alright, I guess I just have to wait for now. Thanks anyway though, I appreciate it.

tidal warren
#

Have you checked you system messages? It should be there: "1st Purchase Reward" @delicate wave

#

Tap on the mail icon.

night cloak
#

can I get an answer?

delicate wave
#

Yes I have. I've checked it severral times today and I haven't gotten anything

#

I'm going to check it rn again.

tidal warren
#

@night cloak what question are you reffering to?

night cloak
#

@tidal warren why do you hook your DNS to google?

#

👆

tropic ravine
#

You can do so on your android device by going into your WI-FI settings

#

Clicking on your current network and click manage network settings

#

From there, you should enable advanced options.

tidal warren
#

I don’t. @night cloak

night cloak
#

8.8.8.8 is google

#

3300+13=3313not 3291

#

it has already happened more than 20 times

tidal warren
#

That’s just for the purpose of getting the frozen loading screen ustuck. @night cloak

tropic ravine
#

8.8.8.8 as well as 8.8.4.4

night cloak
#

yes

tropic ravine
#

You can also use 1.1.1.1

#

if you do not want to be tracked by google.

tidal warren
#

This isn’t my current DNS, I’m on automatic.

night cloak
#

1.1.1.1 is private google?

tropic ravine
#

No

#

It's with another provider

night cloak
#

oh

#

ok

delicate wave
#

No, nothing there sadly.

tropic ravine
#

Cloudflar & APNIC

#

It's faster than google's public DNS

night cloak
#

?

#

Nothing

tropic ravine
#

What's your question @night cloak

night cloak
#

why is not it gathered correctly?

tropic ravine
#

Are you playing in the correct server?

night cloak
#

I lost my rank 20 times like this

#

Yes

#

Only eu

tropic ravine
#

The higher the rank, the less points you recieve.

#

Also the higher you are, the more points you lose if you're not in top 10

night cloak
#

No,

tropic ravine
#

I see you are rank 24. You most likely will lose points.

night cloak
#

the problem is that instead of increasing the rank decreased

tropic ravine
#

Yes, because you placed in 24th place.

#

If you want to guarantee points, you need to be top 10.

#

I think 15 is fine, but pushing it at higher ranks

night cloak
#

The #1 game

tropic ravine
#

Yes, you received points.

#

13

night cloak
#

3300+13=3313

tropic ravine
#

If you are at the limit, you will need to play another game

night cloak
#

Not 3291

tropic ravine
#

Yes understood.

#

You need to play another game to rank back up..

night cloak
#

Ok

#

but it also happened in the middle of the rank

tropic ravine
#

I understand. I had that happen to me too when I was grinding top 100 in NA

naive zenith
#

Marit rank is 40.

i can following all ruls for increase my marit.

i am paly only solo and win some match and top ten.but don't add(increase) my marit.

i can chat with customer service use PUBG MOBILE. but chat whas not show.

#

what can I do🤔

night cloak
#

@naive zenith Thanks for the report, we are aware of the bug, hope it will be fixed soon!

naive zenith
#

my profile

#

don't add marit point

long sentinel
#

I can’t seem to make a clan. Keeps saying ‘invalid content detected. Please try again’. Am I doing something wrong or is there something I can do to fix this

tidal warren
#

That is because clan name does not accept spaces. @long sentinel

#

Try creating it without spacing.

#

Should work fine.

long sentinel
#

@tidal warren thanks I may have not tried that. I tried switching everything at least once, thought maybe the name was taken or something.

hidden arrow
kind drift
#

@hidden arrow that's a known issue , hope it'll be fixed soon

boreal reef
#

What is the “crate coupon” for 20 of the event coupon

kind drift
#

Crate coupon is like normal coupons which can be used to open the ( idk name ) 4th crate in crates section @boreal reef

boreal reef
#

Thanks

kind drift
#

4th crate and the name is PUBG crate ,
You're welcome ! Have a nice day

prisma timber
long sentinel
#

@tidal warren thanks for the help everything worked now. Must’ve been using spaces or symbols in all of them I tried

rigid nymph
#

@prisma timber where do u live

toxic fern
#

@hidden arrow my also

prisma timber
#

@rigid nymph Bangladesh..

toxic fern
#

@prisma timber hello

prisma timber
#

@toxic fernhi

split fern
#

My phone can't activate ultra hd. They said it's coming soon

rigid nymph
#

@prisma timber bro i don't really know it's kinda weird lol

#

@split fern not all phones can run the ultra hd, it depends on the phone specs

reef aurora
#

How to fix internet error ?

split fern
#

My phone latest smartphone Note 9

#

Samsung

rigid nymph
#

@split fern still, if it's telling u that it's coming soon, then there's 2 answers, one that it can't run it or 2 it is coming soon as they said

split fern
#

Which phone I can run with Ultra hd graphics

rigid nymph
#

U can Google it, i don't really think it's so important to run the game on ultra hd if its already running on hd

split fern
#

I have HDR

#

By the way thanks Your support.

rigid nymph
#

Yw, have fun

split fern
#

😊 🤗

rotund coral
#

I can't see my achievements page

strong ore
shut lynx
#

My friends was in school and he got bugs he can't move thats why he said me to through grande to him . I through it to him and he was knockout and our team mates revive him .but he still can't move .he reported it to bugs . He game finished .i see my merit loss 20.. now my merit is 80 . But can not increase my merit playing games or revive any team mate .please fix this .
My username :Rockreyad
MY friends username : HIMU00

tidal warren
#

Yes, that is a well known issue. Players cannot gain their merit points back at the moment. Sorry. @shut lynx

shut lynx
#

When it will fix ? Or it neveer fixed ?

tidal warren
#

The developers are working on fixing it. Please be patient. @shut lynx

strong ore
#

Thanks for your resnponse ma man, hope they will fix it as soon as possible @tidal warren

shut lynx
#

Thanks

tidal warren
#

Yes, I hope so too. Meanwhile you can at least play solos and also custom room matches duos/squad. The merit loss has no effect on the ability to access custom rooms. So if you want to play with your teammates desperately, create a custom room. @strong ore

strong ore
#

I think that was because there is desync on in game merit and merit database

tidal warren
#

I personally do not know the reason why merits are stuck.

shut lynx
#

My friends wanna join here .but there is no invite link . How can he join here ?

half yewBOT
tidal warren
#

Copy and paste him the link from above. @shut lynx

woven nova
#

18th time my games crashed near the end of a match in the past hour

shut lynx
#

Thanks i share him

strong ore
#

And the choppy and laggy game, do the provider know this issues? This happened after the 15mb update yesterday i think

woven nova
#

i get in and when im doong good game crashes

tidal warren
#

Devs are working on fixing all the issues. Please be patient.

strong ore
#

Ok thank you ma man, you doing a great job gg

tidal warren
#

Have a good day. waveboyeanimated

storm flumeBOT
#

Please refer to FAQ 2.9 in #481198147478224896 for further information, @mossy karma. Remember to read through this channel before asking questions in the support channels.

night dawn
#

@mossy karma Hacks

gleaming abyss
#

I was playing casually and a nade blew up in my hand me and my team mate got knocked out or other mate came revives his friend and then instead of reviving me killed me with moltov

#

But thats not the issue when i left game i got a message that i lost 10 merit for killing a teammate

#

Wtf pubg

night dawn
#

That's normal lol

storm flumeBOT
#

This isn't the right place to go off-topic,
Talk about other things in #chat.
Thank you for your understanding. :smile:

night dawn
#

Don't loose further merit or you will end up playing solos

gleaming abyss
#

@night dawn u kidding

#

He killed me

#

I didnt

night dawn
#

Tf lol

tidal warren
#

However, you knocked your teammate in the first place, he must have also lost some merit points since the system detects if anyone takes damage cause by their teammates. Don’t play around with grenades, that’s how you can avoid such situations. @gleaming abyss

gleaming abyss
#

Ok but he didnt loose merit

tidal warren
#

The person that finished you 2 off with the Molotov cocktail did not lose merit? @gleaming abyss

gleaming abyss
#

Yes

tidal warren
#

Either way, do not play around with grenades. This is your own fault for being careless. Don’t understand why you’d write here complaining about it since the system is obviously working fine. As for why the person who finished you 2 off did not lose merit it could be because they might have adjusted the system, and now only players that knock their teammates down lose merit, not those that kill them. @gleaming abyss

strong ore
#

Why you guys didn't release QBU at the same time with sanhok?

tidal warren
#

You’d have to ask this question those who actually contribute to making the game, I personally do not know the reasoning behind it. @strong ore

strong ore
#

Maybe with Mutant and MK-47 too 🤔

#

Oh i see

tidal warren
#

Now, if you do not need help with anything else support related, please move to a different channel. @strong ore

gleaming abyss
#

My issue is that the guy who killed me didnt loose merit while i lost for knocking

tidal warren
#

I already explained why that may be. @gleaming abyss

gleaming abyss
#

@tidal warren lol so you want to say that the people who kill teammates dont lose while the ones that knock them accidently do

#

Wow

#

And for ur info if someone knocks and gets knocked with the same nade they dont loose merit its considered as an accident

night cloak
#

@night cloak 1. English in this chat. 2. This is support not a place for custom room stuff.

coarse tapir
#

Hey i got proplem my game lag sometime my friends got some lag too idk what happend but i think server got proplem and i play one match before go to contract i don't got bp idk why but fix this plz (sry if my eng bad)

night cloak
#

@coarse tapir it's a common problem in this update as of now there is no fix but the devs are trying their best to fix it

coarse tapir
#

Ok

night dawn
#

Any confirmation of the merit bug received from the devs mods ?

night cloak
#

@night dawn no fix yet, should come in or around when they fix the lag problem

night dawn
#

Ok .

floral latch
#

Hi guys... I just got my account unbanned with 40 merits. I saw the merit rules, and figured I need to play some solo games to start collecting them back. But the system isn't working right it seems...

#

Ok, I just scrolled up and figured its a bug.. My bad!

frigid marsh
#

Pubg mobile realise date pata he kya kishi ko

night cloak
#

English @frigid marsh

frigid marsh
#

Yes

#

Pubg mobile realise date

#

Pubg mobile lite

#

@night cloak you know

shrewd herald
#

Is this where I let them know that my game crashes anytime I try to land near ruins? Samsung Galaxy S8+ if it matters.

gleaming abyss
#

@shrewd heraldyes sort of

#

But its happening with like everyone

#

So wait for the patch update

misty finch
#

!rank

half yewBOT
#

Thundah, this command is disabled in this channel. SMILESWEAT6

tidal warren
misty finch
#

Yeah, thanks

wooden pivot
#

When this Merit bug will fix ,🙄

tidal warren
#

There’s no specific time window. Please be patient. @wooden pivot

wooden pivot
#

Hmm does developers reply mails🤔

peak jolt
#

Okay so i tried that sharpshooter and got successfull 2 times . Still didnt recive that title can anyone please help?

#

Three headshots from awm b2b

queen relic
#

plat league and above ?

stuck anchor
#

@peak jolt it’s a bug. Happened to me too. These guys can’t help you.

peak jolt
#

Yes diamond 1 league. And i watched some tutorial rn and i saw all of them getting that achivement in sanhok

stuck anchor
#

Map doesn’t matter.

#

It’s a bug.

#

Some have it. Some don’t.

peak jolt
#

Okay

dusty quartz
kind drift
#

@dusty quartz not at all normal , try repairing the game , if it comes in a particular game , restart the game , it'll be solved

sterile thorn
#

Any news regarding merit bug?

kind drift
#

@sterile thorn no , but it's taken to notice of pubg team , hope we get a fix soon

sterile thorn
#

Hope so

night cloak
#

Theres a way to increase merit

#

Go to custom room with friends and kill him and tell him to report you.
Your merit will increase from 40 to 80

#

Trust me it works

#

Fix for those who stuck on 40

night cloak
#

Proof. I was 40 before

kindred thistle
#

My game keeps crashing after loading

lofty creek
#

@night cloak is this working for real

night cloak
#

Yes

lofty creek
#

Can only 2 player play custom

#

?

night cloak
#

Go to custom room and bom ur teammate. And tell them to report you.
At least 3 people bro.

#

Duo with team and 1 random

lofty creek
#

Okay

#

@night cloak were you banned

night cloak
#

If you need help im can help you

#

Yes i was banned for 30 days before

lofty creek
#

Me too bro

night cloak
#

I can create a room right now if you want

lofty creek
#

You played custom with on three people right

night cloak
#

I already have 2 device . And 2 account. So you just joined and bom. Me

lofty creek
#

Come to dm and help me bro

night cloak
#

Okay

lofty creek
#

It's working guys

#

I have proofs too

#

Can I upload phot here

#

Photo

night cloak
#

And you can rank up merit to 100 now..
Point will increase

lofty creek
#

@night cloak should be made moderator now

#

@night cloak guys should follow the steps told by @night cloak and boom

#

Your merit should increase

#

Mine was at 40 and now it is 80

weary cosmos
#

when is 0.9.0 beta?

gray escarp
#

@night cloak mine too stucked at 40 merit btw why they need to report me ?

native cargo
#

@weary cosmos No idea when yet.

night cloak
#

Jut do what i said

lofty creek
#

Worked again for my friend

#

He is now at 80

native cargo
#

Reporting your friends just to get merit points back isn’t a good solution though.

lofty creek
#

In custom room

#

Here is the proof

#

Shout out to @night cloak

gray escarp
#

Means user need to kill their own teammates in custom room or enemies ? @night cloak

night cloak
#

Kill teamate

#

Join custom room with 1 teammate and 1 enemy.
Total of 3 people in one room

#

Kill ur teammate and tell them to report you

native cargo
#

@night cloak Why not wait for an actual patch? It’s much more easier compared to this.

night cloak
#

Merit is not bugged

#

Only the one who got banned having this problem

native cargo
#

Probation?

#

I think merit is bugged though.

night cloak
#

Well you can wait or try this. Its up to you

#

Since pubg take too long for update

native cargo
#

I know about this method but it’s not that great. The actual patch is always better.

gray escarp
#

@night cloak but I don't have custom room now :(

night cloak
#

Dm me

amber hedge
#

@night cloak That's not working

night cloak
#

@amber hedgewell it working for 10+ people that I've helped

amber hedge
#

Yes I know but did not work for me

night dawn
#

@amber hedge Is it working?

#

@night cloak can you guide me ?

night cloak
#

@amber hedgejoin custom room.
Kill ur teammate. And tell them to report you

night dawn
#

How many ?

night cloak
#

@night dawn join at least 3 people in one room
One for teammates amd one for enemy

amber hedge
#

@night cloak come chat in pubg chat

#

It's support

night cloak
#

Yeah sorry

solid path
#

Merit bug fixed?

harsh dock
#

So theres a bug, I keep having to uninstall and reinstall to get the game to start up, every few days I have to reinstall.

#

And yes I've given storage permissions

#

How do I legitimately report these kinds of bugs to the devs

austere yoke
#

@harsh dock email them

harsh dock
#

And the email is.....?

night cloak
harsh dock
#

Thank you @night cloak

night cloak
#

My pleasure!

wooden pivot
#

@night cloak can u help me out too for the merit case

ebon nacelle
#

@wooden pivot nothing anyone can do but report it, they already know about the merit issue and are working to fix it

wooden pivot
#

I read above comments killing ur team mates in custom room will increase the merit👀

amber hedge
#

@wooden pivot that trick did not work for me

wooden pivot
#

Seriously? How ur merit got so low btw?

ebon nacelle
#

@wooden pivot that is not true

wooden pivot
#

Mine account got banned because of gfx and when it got unbanned got this 40 merit😑

amber hedge
#

Mail support

ebon nacelle
#

@wooden pivot because using gfx is against the rules so they demerited you

wooden pivot
#

I already did they teach me how to increase merit lol

#

@ebon nacelle that time i was not aware of new rules lol

amber hedge
#

🤣

wispy matrix
#

i used gfx tool 3-4 days ago, they didnt ban me 😉

night cloak
#

@lofty creek @gray escarp help tham out with the merit. I busy right nkw.

wooden pivot
#

@night cloak hey bro

#

Does that merit trick working?

amber hedge
#

Nope

lofty creek
#

Guys my merit is 80 now

amber hedge
lofty creek
#

Just follow the steps

night cloak
#

Go to chat everyone

bold galleon
#

which step @lofty creek

lofty creek
#

DM people

bold galleon
#

@native cargo cant wait for lazy devs

kind drift
bold galleon
#

ok sar

lofty creek
#

You need 3 accounts to go to custom . So one one account should be the one you want fix. The low one. The other you be just normal accounts . So now make custom duo one your account with low merit and the other one maybe your friends . Kill your friend with frag and tell him to report you. In report tell him to mention other that's it . Your merit should be at 80 now . And please update if it works . I already did on two accounts .

frigid solstice
#

Need help for merit

#

@lofty creek can you help me?

haughty cypress
#

so many souls got banned hmmm

chilly haven
#

Does sanhok have its own ranking??

haughty cypress
#

no @chilly haven

#

it just gives lesser points because of match duration

bold galleon
#

@frigid solstice i can help

#

its working for me

night cloak
#

@native cargoif merit is bugged why i can increase up to 100 now?

#

@night cloak Aloha! How can I help you?

chilly haven
#

Oh i was confused bc the results page doesnt show what server you played on

frigid solstice
#

@bold galleon

#

Thx sir need help

gritty girder
#

are you guys aware that in game chat still causes massive lag on android?

quartz tide
#

Always I game start then give me error enter match again? Pls fix my net is good this is bugs🙄

valid orbit
#

Hey guys how will I know that when is my match

#

Of college championship

#

Tournament

cyan rampart
#

@gritty girder It happens for a little bit, and the lag is not very major. However, you can report this to the developers by sending all necessary details in an E-Mail to PUBGMOBILE_CS@tencentgames.com

gritty girder
#

it is very major

#

every animation lags after that

calm hollow
#

@cyan rampart it is very major sir... They need to fix it.. the whole game is buggy... Now a new problem .. whenever match starts it says enter match again.. what the hell is going on in PUBG?????!!!

quiet basin
#

@ashen turret

stuck anchor
#

Are you on android ?

ashen turret
#

Yes

stuck anchor
#

All these problems are never reported on IOS

#

It’s your phone

#

Android sucks

ashen turret
#

Why my merit is not ganing

stuck anchor
#

Because you got banned.

#

Don’t lie

stray sail
#

Haha

ashen turret
#

After playing two solo match

stuck anchor
#

But you got banned right?

viral moat
#

Please can anyone tell Dev's to change the in-match color of 1st person in squads or in solo from yellow to something else its barely even visible sometimes

calm hollow
#

Not android sucks.. your dev sucks they are unable to make the game like ios..😂 😂 😂

stuck anchor
#

In match color? Of what ? Lol

sly cairn
viral moat
#

@stuck anchor marker

sly cairn
#

Every time I start a match

#

This appears

viral moat
#

@sly cairn sometimes me too

stuck anchor
#

The Enemies Ahead Marker is Orange. It’s visible. It’s a big triangle lol

sly cairn
#

It's everyone for me

#

Every time*

viral moat
#

@sly cairn ohk did u tried to reinstall

#

?

sly cairn
#

Yup

stuck anchor
#

Are you on Android ?

sly cairn
#

Yes

stuck anchor
#

And once again.... android sucks

#

Lol

#

It’s not the game. It’s just android 😂

sly cairn
#

👀

#

No fix?

stuck anchor
#

What’s your ping like

#

Average ping all games

sly cairn
#

20 - 30 ms

viral moat
#

Where are the Dev's

stuck anchor
#

No devs here.

viral moat
#

Umm then who helps in support

stuck anchor
#

Did you try hitting the “ Repair “ button at the start of the game

viral moat
#

?

sly cairn
#

Yes

#

Nothing useful

stuck anchor
#

It’s just community moderators trying to help.

viral moat
#

Ok @stuck anchor

stuck anchor
#

How much space do you have left ?

#

On your phone

sly cairn
#

Idk around 2 - 3 gb

stuck anchor
#

Try deleting the game and re install.

sly cairn
#

I did

#

For the 3rd time

#

It's still the same

stuck anchor
#

Ok. How many ppl connected to your wifi

sly cairn
#

I play on mobile data

stuck anchor
#

That’s why

#

Lol

sly cairn
#

🤔

stuck anchor
#

Mobile data drops more when it loses reception.

sly cairn
#

But I always play on mobile data

stuck anchor
#

So it causes you for that “ enter game again “

sly cairn
#

This is happening after that 16 mb update

stuck anchor
#

Then just switch to wifi

sly cairn
#

I don't think so.....My reception is pretty good

stuck anchor
#

People were having trouble playing on Data when 1st Sanhok update

#

They patched that up

sly cairn
#

It's not internet....It's just that whenever I enter matchmaking and when the map is loading that pops up

#

And it asks to re enter the match

#

Again that pops up

#

It's happening for miranmar and sanhok

#

Erangel is working fine

stuck anchor
#

That’s weird

#

Only way they will fix is if more have the same problem

#

Look around Reddit. There might already be talk about that.

sly cairn
#

Kk I try

calm hollow
#

@stuck anchor hello mr. It's not android sucks.. it's your devs suck.. that's why they are unable to make the game smooth like IOS...😂😂😂

stuck anchor
#

They didn’t “ make “ the game separate as the IOS

#

It’s the same game.

#

Android just doesn’t read it as good.

#

Why do you think it came out after IOS

#

Android sucks.

fading quest
#

Who can help me...my merit not count after i finish in top 10 (4 times)..still 40 merit

stuck anchor
#

Because you got banned.

fading quest
#

Banned done

#

Merit still not count?

stuck anchor
#

Bug.

fading quest
#

Im not cheater but got banned

stuck anchor
#

Many ppl on here crying saying they can’t increase merit. Well that’s because you all did something stupid against TOS. And got a result = a ban.

lean crescent
#

Hmm that's right play fair and properly it will increase soon

stuck anchor
#

Next time don’t try and use GFX or something similar to edit the games files.

#

It will sense when you tamper with the games files.

fading quest
#

I never cheating..maybe my friends gamea

stuck anchor
#

You can say that.. by you guys not being able to earn merit. Is a hard hard lesson for all of you to not break games TOS again.

lean crescent
#

@fading quest killing teammates is also a reason why merit decrease and even if someone reports u then you get a decrease in merit

fading quest
#

What solution for that merit?in rules say if finish in top 10 you got +3 merit.... i finish rank 1 in 4 times but my merit still 40

stuck anchor
#

Don’t you understand. You got banned

#

Which now you can’t earn Merit.

fading quest
#

How lonng??

stuck anchor
#

Until they fix it.

lean crescent
#

Mind ur language @woeful plank

woeful plank
#

I am stuck on a bike in a conquorer solo match... the bike is stuck in a wall and cannot move. the exit button does nothing

#

78 people alive

stuck anchor
#

Screenshot

#

Depending on the severity of the bike in the wall. You may be doomed.

rocky timber
#

Help please, I just bought a new phone and whenever I play pubg on it....there is some kind of bug. Whenever I join a match, I was trying to sprint pushing my joystick upwards, it was locked to the sprint button...All of a sudden I can't seem to move or turn around my joystick unless I let go off it. I'm getting killed everytime this happens. So please guys, can anyone help?

stuck anchor
#

@woeful plank no screenshot ?

woeful plank
#

rq

#

pointless

stuck anchor
#

Ok.

rocky timber
#

@stuck anchor plz help

woeful plank
#

is there any way to get results reversed? i have a vid of it

stuck anchor
#

You quit the match?

woeful plank
#

no i locked the phone

#

anyway i died

#

to zone

stuck anchor
#

There could of been a way to fix it if you sent screenshot. Depending on how deep the bike was into the wall

woeful plank
#

but i made a vid

stuck anchor
#

Alright

woeful plank
#

how?

lean crescent
#

@woeful plank that's not possible make use of in game support they will help

woeful plank
#

okay

rocky timber
#

Help please, I just bought a new phone and whenever I play pubg on it....there is some kind of bug. Whenever I join a match, I was trying to sprint pushing my joystick upwards, it was locked to the sprint button...All of a sudden I can't seem to move or turn around my joystick unless I let go off it. I'm getting killed everytime this happens. So please guys, can anyone help?

#

Sigh no mods

stuck anchor
#

@rocky timber did you use facebook to log in into account on your new device

rocky timber
#

Sorry for spam

#

@stuck anchorYes

stuck anchor
#

Can you take a screenshot of the problem?

rocky timber
#

Well it happens randomly

stuck anchor
#

So you’re trying to sprint ? But it’s stuck?

rocky timber
#

I'm not sure if I could take it on the right time

lean crescent
#

@rocky timber buddy there is a option when u login called repair make use of that that will fix the issue if it is just ur device issue

stuck anchor
#

Check your In Game settings. You could have your controls wrong

rocky timber
#

@stuck anchor Yeah if it stuck and I cant move

#

I have to let go off the joystick

#

Then I could

#

@lean crescent Will it reset my touch controls?

sand igloo
#

I just encounterd a weird and creepy glitch in game.I played one game with my friend then i exited the team and i was playing arcade squad while he stayed in team and continued to play with other guys but the weird part was that i could hear him and other players in that team everytime they come back in lobby even if am in a different match or idle in lobby.

rocky timber
#

To its original position?

lean crescent
#

@rocky timber Ya

rocky timber
#

Damn..

lean crescent
#

@rocky timber Are u new to the game?

rocky timber
#

No

stuck anchor
#

Yeah it’s a bug. Just restart game.

rocky timber
#

I just burned the account

#

Binded

#

OMG this auto type

stuck anchor
#

You need to take a video of what you’re trying to do. Or give a better detailed explanation.

lean crescent
#

@sand igloo that's a problem which I even face sometimes but don't worry repairing your game will fix it too s

#

Or even restarting the game will do it I think as happened with me

stuck anchor
#

It happens rarely. Been happening since S2

rocky timber
#

When I'm trying sprint while pushing the joystick upwards, it becomes locked. Normally other players can move while that joystick is locked. But I can't on my new phone, so that is technically the problem @stuck anchor

lean crescent
#

What do u mean u lock the sprint and then try moving left and right?

rocky timber
#

Yes I tried

#

But I was still at the same position

stuck anchor
#

Ahh. So he’s locked the joystick on self sprint. Then he’s trying to move at the same time. He should be able to by moving his thumb on the right side of the screen.

#

Show me your control setting layout. There are 3 default choices @rocky timber

rocky timber
#

That's exactly what I did

#

The first one

lean crescent
#

@rocky timber maybe u messed up with the settings reset them to normal

rocky timber
#

@lean crescent I play 4 fingers on pubg

stuck anchor
#

Yeah you probably need to Repair the game. Check your settings 1st before doing that

sand igloo
#

@lean crescent it was creepy an it happened after i accidentally repaired my game

rocky timber
#

OK thanks for the help

toxic fern
#

She is my clan member she have merit bug problem anyone help merit stuck on 40

stuck anchor
#

She got banned. That’s why.

lean crescent
#

@sand igloo umm maybe restarting the game will fix it for sure

sand igloo
#

Maybe

lean crescent
#

@toxic fern did she get banned?

toxic fern
#

@lean crescent Ya for 30 day but she get 4 chicken dinner but merit stuck on 40

stuck anchor
#

Lol.

sand igloo
#

First time i heard him in lobby while i was idle it scared the f out of me

#

Merit only increases in solo if its that much low

#

?

lean crescent
#

@toxic fern it's a problem someone also got the same so it needs to be fixed I think or maybe continue with it, it will improve soon so don't do something wrong like killing teammates or some other not allowed stuff nothing else seems to be the solution for now

stuck anchor
#

There is a “ bug “ when you are banned for 30 days. And you come back. People can’t earn merit.

#

But i say that’s good. You did something bad in order to get the ban. Probably broke TOS.

#

So... your friend is not innocent.

toxic fern
#

@lean crescent OK thanks bro

lean crescent
toxic fern
#

🤘

sand igloo
#

The top players in asia squads tpp.they have like 98% win ratio how tencent doesn't ban them

lean crescent
#

@sand igloo they play it fair buddy

sand igloo
#

11 rp lvl and 49 lvl and 98% win and you call it fair

#

I cant believe it

stuck anchor
#

Can you post screenshot of their stats.

#

The one you are looking at.

sand igloo
#

Ok i will find it for you

toxic fern
wanton meadow
#

why my merit alwys stuck in 40 ??

#

i can't play in duo/squad

gritty girder
#

In game VC is such garbage

#

they ruined it

#

I wish they would fix it

crisp field
#

Can someone send this to someone who can do something about this bullcrap GE straight up hacked.

stuck anchor
#

? Lol

#

I hope you have video proof.

vivid crow
#

To be clear, a player with a GE tag just wallbanged 3/4. No idea of he's actually affiliated

crisp field
#

We do

vivid crow
#

I have a clip

stuck anchor
#

What’s the name

vivid crow
#

Carlos

#

Was playing with STAR Aqua

stuck anchor
#

Send me the clip.

vivid crow
#

Either it's a wicked glitch that I've never seen or ..

storm flumeBOT
#

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

vivid crow
#

Already sent to Tencent with server and time stamp. Thanks botto

tardy brook
#

@vivid crow I'm not saying he can't be a hacker, but even now you can shoot people through walls without hacks, I've unintentionally done it sometimes

#

If an enemy hugs a wall too tight while crouching his weapon or some part of the clothes stick out and if you shoot it it registers as a body shot

vivid crow
#

I've done it on purpose. 😉 We weren't touching walls, and there was no shared wall between us, they were above us.

stuck anchor
#

Just confirmed. Not hacking.

crisp field
#

Proof?

stuck anchor
#

I’ll message you

night cloak
#

i just wanna ask is there any API to track the PUBG mobile progress coz there is 1 for PC and console and i want to develop an android app for tracking personal progress

grand hare
#

I m a bit confused before new update was launched I updated game now game showing me to update still m on sanhok update

crisp field
#

I guess GE has found a way to shoot through stairs and are calling it a game glitch so they are ok with it. Lmao

tardy brook
#

@night cloak no there is no API as of now

night cloak
#

Thanks mate appreciated the reply @tardy brook

tardy brook
#

@crisp field please report anyone using that glitch as it is still cheating
You get the option "exploiting glitches" or something similar like that when you get killed by someone and you report them

crisp field
#

Will do. What's funny is Mortem just said it's in the game so I guess they are ok with it. But whatever we will just report. Thanks.

stuck anchor
#

Never said i was ok with it.

#

We won’t be sharing the glitch with anyone else. As then others will be exploiting it also. All we can do is wait for PUBG to patch it. As they did with Speed Glitch & Reload Bug.

#

It may still be cheating. But it can be done unintentionally. There is a difference between a Hack. And a Glitch.

night cloak
#

Can you probably DM me the process , so that I can report it to the team? @stuck anchor

tardy brook
#

@torpid nova this came in the paid crates, maybe you forgot you had opened one?

stuck anchor
#

We’ve reported it.

#

It’s best the less people know. The less chance of it going viral and being used all over the game.

night cloak
#

As you deem it correct , where did you report it?

tardy brook
#

@stuck anchor you can tell the admins though, so they can directly report it to the devs

#

@torpid nova is it also in your inventory?

oblique plover
#

The game defaults to balance on high fps when i installed it, and when i try to go to smooth there is no option for Ultra fps. Help?

night cloak
#

Would you like to state now? @stuck anchor

tardy brook
#

@torpid nova lol nice enjoy the random free skin

#

@oblique plover did you have the option to do so before too? Without using the gfx tool that is

oblique plover
#

@tardy brook no. I would think that it should have at least ultra no extreme though

stuck anchor
#

@night cloak i’m not aware of the process of achieving the glitch. I just recently was informed about it when 2 people reported it here. I do not have the steps though.

night cloak
#

I see. Would have been helpful if you know. But it's alright, I will still report it to the team.

crisp field
#

We have videos if you need them.

night cloak
#

Sure , that would be helpful.

#

DM it to me , if you can.

crisp field
#

Sent

tardy brook
#

@oblique plover I guess, but depending on your device they lock down the game graphics harder than it should that's always been the case with the game. You can't unlock higher graphics options either way without using tools which could ban you.

oblique plover
#

@tardy brook true. I would understand if the game defaults me with smooth at high fpsbthan balance tbh

tardy brook
#

@oblique plover yeah I agree too. In the meantime you can email Tencent requesting higher fps on your phone and state that your phone can handle the frame rate without it heating up etc
That's how (I think) I was able to get Extreme fps on my OnePlus 5 from 0.6 onwards

oblique plover
#

@tardy brook thank you very much. I will try it

tardy brook
#

@jagged fiber CH?

jagged fiber
#

:)

tardy brook
#

Try opening that link and see what does it tell you (if it doesn't let you install)

jagged fiber
#

OPEN

#

But...

#

My friends cant find it. :)

#

I dont need the link

#

Just ask WHY

tardy brook
#

@jagged fiber have they tried using the link? Did it give them the option to install the app?

jagged fiber
#

I dont know

tardy brook
#

Well then ask them
If they can't install the game even with the link tell us what does the play Store say, if it's says "not compatible" means their device isn't supported

jagged fiber
glad harbor
#

Isnt supported

jagged fiber
#

No

glad harbor
#

@jagged fiber what language is that tho

tardy brook
#

Yeah looks like his device can't support the game officially

jagged fiber
#

"This item is not available in your country"

night cloak
#

i just get banned. system say im changing game data. i dont understand. i got android update today with new performance. i just going to try video recording performance. i just jump to military base and keed dying and gat banned after 3/4 games. huhhhh bruuh

#

keep*

glad harbor
#

@jagged fiber oh gotoo apkpure. Com then search pubg mobile then download

jagged fiber
#

Still can download it before

#

APKPURE?

I dont like it

#

Slowwwwwww

tardy brook
#

@night cloak are you using a graphics tool app?

night cloak
#

@tardy brook nope

jagged fiber
#

Like GFX Tools?

tardy brook
#

Yeah

night cloak
#

nope.

#

i was clean

jagged fiber
#

data claim

tardy brook
#

@night cloak try reinstalling the game, maybe the android update messed with some folders

night cloak
#

just recording video

#

i just get banned with my main account

tardy brook
#

@night cloak have you file claim on the ban?

glad harbor
#

@night cloak so did u try to change the config file and other in android /data / pubgm.ig like that

tardy brook
#

I don't think he did

abstract anvil
#

So, does anybody knows if the developers are working on fixing the Mic comunication or they just greedy asf and gonna keep adding dumb stuff and making the game even more broke?

night cloak
#

@glad harbor i dont have any apps to change game data. season 2 already ban me because gfxtools

glad harbor
#

@night cloak so u for banned for nothing there is button file claim use that and provide detail that u dont misuse any rules

jagged fiber
#

And what about my problem ? :)

glad harbor
#

@jagged fiber u need to download installing using apkpure. Com may be ask mod

jagged fiber
#

The link helped me

glad harbor
#

Oh ok

jagged fiber
#

I hope it will be fix

tardy brook
#

@jagged fiber which country btw? The person who can't download via link

night cloak
#

@tardy brook file claim.. yeah. but no respons. 😂

tardy brook
#

@night cloak yeah dude it takes time I'm sorry :( and you could pm one of the purple mods here if that could help speed up the process but I don't think so

cloud pumice
#

Still no fix for Merit bug?

night cloak
#

i they dont care with this issue. once getting banned. goodbye forever 😂

cloud pumice
#

Please answer someone

lime juniper
#

Not yet, @cloud pumice. However, the developers are working on it.

stuck anchor
#

They aren’t that fast lol

lime juniper
#

Where are you/your friend from, @jagged fiber?

#

They are working on it, @abstract anvil.

night cloak
#

Can someone help me, I am running on a Android 9.0 Samsung J7. I installed PUBG fully but at the end it says installing. When I checked back, It got reset to install and I had to install again. Any ways to fix this issue? Thanks.

kind drift
#

@night cloak stay where the installation done , Don't remove that page

night cloak
#

Oh okay

#

Thanks bhai <3

stuck anchor
#

Any word on the Sharpshooter Title bug.

tardy brook
#

@stuck anchor what's the bug? It doesn't register the achievement?

stuck anchor
#

Yeah

#

Even after completing the Requirements.

#

And it pisses off because it’s just THAT title.

#

No matter how many times i do it. Carefully do everything exact. It won’t give me the Title.

quartz tide
#

I getting high ping issue on Asia server sometime

wanton meadow
#

merit stuck on 40 just bug or not ??

quartz tide
#

After matching kick me out and say enter match again?

lime juniper
#

This is a known issue which should be corrected soon, @wanton meadow.

#

Have you tried to play on other servers, @quartz tide?

quartz tide
#

Yes

#

But only Asia server

peak wing
#

Does anyone know about the 16mb update , received in Asia server today..?

quartz tide
#

1 and 2 match fine

lime juniper
#

Then you should play on other servers, @quartz tide.

quartz tide
#

But after continue playing squad match getting bugs kick me out

#

@lime juniper my rank on Asia so

lime juniper
#

We do not have any specific information, @peak wing.

#

Then you should start playing to earn rank on a more stable server, @quartz tide. 😉

quartz tide
#

I hope update fix this

lime juniper
#

The developers are continuously working on improving and optimizing the servers in order to make sure you have a stable and enjoyable gaming experience.

stuck anchor
#

Lol

quartz tide
#

@lime juniper yeah we no it's working I hope come fast

#

My crown 1 bye bye

#

I am coming silver

#

Emulator player connect on Android user server or different server?

wanton meadow
#

@lime juniper I hope that can be fixed so thaht i can play squad or duo

lime juniper
#

You can use the same account on both Android and emulator, but you will play against emulator players, @quartz tide.

#

The developers are already aware of it and doing their best to correct it as quickly as possible, @wanton meadow.

quartz tide
#

Android user get only Android player right?

lime juniper
#

No, Android players can play against iOS players too, but not emulator players.

quartz tide
#

@lime juniper oh that nice

little forum
#

@quartz tidei am also facing the problem of enter in match again after matchmaking

#

On Asia server

quartz tide
#

@little forum yeah

#

This is bugs

little forum
#

I have emailed them about that

quartz tide
#

I try re download but nothing appen

#

Just waiting for update

little forum
#

Yes same I have tried repair reinstall nothing happens

#

Same problem again and again

stuck anchor
#

Why don’t you just play a different server then

little forum
#

@stuck anchorwe get high ping on other server

quartz tide
#

But my friend not want to play in other server

little forum
#

And we will face mostly bots on other server

lime juniper
quartz tide
#

Yes

#

Ok sry

cloud pumice
#

My friends are able to reduce and add merit but not me!?

lime juniper
#

This issue will be corrected soon, @cloud pumice.

stuck anchor
#

You get banned? If so.. merit bug

cloud pumice
#

@lime juniper they'll take much time . So till then no scope of playing with friends?

gleaming idol
#

It's extremely frustrating when you get a frozen end game frame instead of your ratings. It has happened at least 5 times in the last week and it has caused me my ratings.

lime juniper
#

They are working as quickly as they can, @cloud pumice.

night cloak
#

I need help

cloud pumice
#

Hope so

lime juniper
#

Yes, @night cloak?

night cloak
#

I want to advertise my custom room if and password but how do I get you guys to post it

#

Cause I want people to actually join

storm flumeBOT
#

Please refer to FAQ 7.5 in #481198147478224896 for further information, @night cloak. Remember to read through this channel before asking questions in the support channels.

nocturne solstice
#

@lime juniper profile picture in pubg is blurred when logged in with twitter. Can u let the devs know?

night cloak
#

Just help me

lime juniper
#

May this have something to do with the specific profile picture, @nocturne solstice?

#

Have you read it, @night cloak?

nocturne solstice
#

Nope every pic is blur. But my FB pic is clear

night cloak
#

It's too f***** long

#

Just tell me how to do it?

nocturne solstice
#

Its blur but when i tap it to enlarge its clear so its not the pic. But it appears blur when it's not enlarged