#questions
1 messages · Page 172 of 1
@night cloak It’s a known bug that will be fixed in the next update.
Oh
@onyx briar That’s why we have skyscrapers and all. 👻
Just because a tournament is not organised for the region does not mean it’s poor, it does not meet their requirements
I’m sure there will be more tournaments organised. Now let’s get back to Support.
i want to complain that sometimes i email the support but they dont reply me
Note: it is actually about some bugs and small details
they even send me a satisfactionsurvey for the email that they didnt even rpely
@onyx briar Send a support ticket through the in-game menu.
My change name card is not working what to do???? If you can help plz mention me
And not just me 2 of my other friends too
@teal jungle It is a known bug that is being fixed in the next update.
@teal jungle name card is bugged at the moment so please be patient and wait for update
@everyone
Room id : 90984
Pass : noob
Please release a patch for lag on new update
@wraith brookty so much, any idea when it's going to get patched
@plush spoke pubgm devs are already working on it . Please wait
@teal jungle very soon within this month
Ty so much
Tnx for the response @PUBG supporter
@plush spoke anytime bro
Error repair button seemed to fix it all, thanks for the advice!
@lime juniper any official patch arriving date
Unfortunately not, @wraith brook.
@lime juniper ok thanks
What happened to the top 50 in any server for squad wins and get silver masquerade mask mission?
im using emulator play in NA sever fpp its almost 2 hours and im still not matching
id : MooseRush
ign :548119464
HELP
north america
Try switching to TPP.
usually only take 5 minutes max to matching
but from last night almost 30 minutes for matching
Then it’s related to the playerbase on emulator.
Most of them would be in Squads or Solo while being in TPP mode as default.
It also depends on the time. If it’s night, expect some changes.
i have a friend who play in NA fpp he's been match 2 time and im nothing
yes im play squad to
It depends on the time and mode. (FPP/TPP,Solo,Duo,Squads) = Queue time.
Depends on rank as well
Not many Na people on at this time anyway, it’s usually slow
Rank does not actually matter since it will be filled with bots for missing player slots. 😝
I mean it does lol takes me like an hr to find a match at this time, but if I was to go on with a bronze acc I’d match instantly
Hey guys,any information about when they fix rename cards?
When the next update comes
Ok,thx
@quaint tapir you know when that is?
@quaint tapir update date is not confirmed , unfortunately
I ain’t a staff member rexy
Ok
I was with my mate in TPP duo on Sanhok when we fired a FlairGun outside the zone so it brought us a Bulletproof UAZ but we when suddenly killed by a guy with an M249.... wtf ??
@feral nymph It’s not fully bulletproof. It can be shot through in a way actually.
@feral nymph yes it can be possible
Rename Cards will be fixed tomorrow
@night cloak Do not spread false information.
It is not confirmed. It can be delayed anytime.
@night cloak Yes , the rename cards bug are supposed to be fixed within this week.
🤔
@night cloak I got somebody to explain the situation. Now please do not spread false information unless it’s from announcements.
Knowing Tencent, they prioritise quality over quantity so there might be some delays.
It's fine it was a misunderstanding, we haven't made any announcements yet about it cause the exact date of the fix isn't known. @native cargo
Version 0.8.0 has finally been released and we have given everybody a couple days in order to play it. Now it's time for feedback.
Let us know exactly what you think and what you think our team needs to be focusing on fixing!
And heads up, we will be deploying a ~20Mb patch tomorrow in order to fix Rename Card bug, 6x and 3x scope adjustment bug, as well as some KAR 98 skin display mismatch.
From reddit
Thank you for the info, I will check it and confirm from the community team.
For now, take any sorts of discussions in #pubg-mobile
Ok
they prioritize quality over quantity that's why we've such a great update 0.8.0
^
Tencent has lots of games in China so I know a lot about their priorities since the updates usually come in slightly late.
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
@night cloak thanks thanks u r best
:( unfortunately we can't ban people without any video footage.
Isn’t there any spectate or replay?
I want to pick a specific display picture for my account but it's liked to my Facebook, I don't want to change me FB dp is there another way? @wraith brook
No, everyone who has a role named "administrator" and "moderator" are supposed to help , server members can also help in the following.
Ooh ok
@night cloak i playing server eu why have player china hack? hmm
@teal jungle you can change avatar and deselect your FB one to the in game ones
But doesn't that reset my account?
I have already said you how to report hackers.
If it’s changing your profile picture, no.
@teal jungle no it doesn't, just go to your profile and select "change avatar"
As in, in the game not on Facebook
@tardy brook but he can't have that custom avatar
@blissful heath yes you can't have custom avatars, either the ones given in the game or your facebook/Google one
@tardy brooki didn't understand can u explain a bit more
@teal jungle if you don't want to use your facebook pic as your avatar, tap on your profile on the top right in game lobby, then select "change avatar"
You'll see some avatars you can pick, apart from the Facebook one, use any one of those
@wraith brook @native cargo well shit...
@tardy brook you can have custom profile pic if your account is bound with fb or twitter in that case you need to change your social media's pic everytime but in the game you don't have access to it
Yeah I know that, but if you don't want to change your linked account profile pic then you have no other option, is what I'm pointing out
Does change avatar mean changing my avatar
No. Just the profile picture.
It will never affect your character looks, just the account profile picture.
@teal jungle yes, the profile pic you see
Not your whole character in game
I'll check and brb
@teal jungle dude the itself can't change avatar of your fb if you change it inside the game
Ok I'm confused
I'll ask again
I wanna change my in game dp without changing my FB dp
Is it possible?
@teal jungle no that's not possible , but you can select the default pictures in the game , not the custom pictures
you just can't have custom pic
Well that's a conflicting point
@pallid gazelleits a bug they will fix it
@pallid gazelle It’s a bug that is going to be fixed in the next update.
@pallid gazelle wait for a patch fix, will come soon
@teal jungle you got your answer now?
f*ck :/
@pallid gazelle change it
@teal jungle you can't use custom avatars, only way is to use your facebook account and change profile pic there
@cloud vale what to change
Name
@cloud vale i cant
@cloud vale you currently can't change name, rename card is bugged
🤔
Lol go check it
@tardy brook but there is in game avatars too the default one
But it's not custom
@blissful heath
If so then why aren't they fixing it??
They are, have patience
what if i Change my dp to conq avtar
@unique brook same
@unique brook buy a better device
@tardy brook that's what i said you can change dp but not custom dp
@tardy brook on iphone xs
@unique brook email Tencent about the bug
Tencent wont respond. They are busy grabbing money
@tardy brook it crashed on my iphone xs
@unique brook there's nothing else you can do, no one else here will give you any other answer besides "email Tencent"
@pallid gazelle what happened? you pinged me
The game had issues before with iOS devices and they fixed it
@blissful heath what if anyone use fb dp pic as conq avtar
Why are you being so rude
illusion 100
@pallid gazelle then game will display conqueror avatar
@blissful heath so ez to conq xD
The problem you described is with a lot of users
@unique brook are u an idiot????
@unique brook what happened?
For the moment nothing can be done except wait for a bugfix
Can any one help me
@tardy brook ignore this guy, its his first time using internet
Lol
@unique brook first explain your problem
Instant answer
I got band for 30days after 30days my account will open easily yes or no
stop spamming and move to #chat
Did you recently update your phone os
Whoops, sorry. I had a small meal. What is the issue? Let me scroll up.
@urban remnant yes it will
His game is lagging on iphone 6s @native cargo
@urban remnant you tried to get rp for free?
Crashing
@unique brook Oh, this issue I know! Let me send you the solution in DM. Try it and get back for an update response if it does work. 👻
I use gfx tool
Brb, sending it over.
@urban remnant your account will be restored after the ban period
When is pubgm really planning on improving optimisation.
@unique brook i never told ya that there is no fix
@blissful heath how about some real problem. The optimisation of this game. Why soo much lag after update. The beta was more stable than the global
hey @unique brook dont be rude
Please keep it appropriate here, @unique brook.
That is understandable, @unique brook, but you should keep it appropriate regardless. Hope you understand.
@mortal panther my two cents: they rushed the update and couldn't check the optimisation for it and also the influx of a lot of players is pushing their servers
Avoid chatting here , if you've completed your queries please move to other chats
🙂
@tardy brook will they push something up for its optimisation in few weeks?
and he tagged me saying i asked him to email tencent lol, it was someone else scroll up and read my messages kid
@lime juniper why sometimes your support team doesnt rpely me on email even it is about bugs
Ok I figured it out
and small details
I changed my in-game picture
@mortal panther I'm sure they're trying, the whole subreddit is filled with complains on lag etc so it's not like they're unaware
Ok
@unique brook Huh, no no. I’m sure everybody else has their own method of helping. I help with the extras necessary just to try and get your problems resolved 👻
@tardy brook why not they support Gfx Tool officially, it stabilises the game way more better?
any recommend way for lower ping?
@teal jungle i gtg now dm me i'll let you know
Don’t get discouraged if anyone was mentioned about him for not attempting to find a solution. You tried your best and that is all that matters much
@pale dome What is the issue?
@mortal panther they can't support it officially because it tweaks the game in the way they didn't intend it to be done so, and in some cases it could be advantageous eg increasing the rendering distance farther than the game does already
Are you referring to PC (Android Emu) or Mobile?
Any of them will do best. It’s just your specifications that matters.
Remix OS?
I’ll put your problem on hold since I have to brb a while so I’ll get back to you in DMs instead
@tardy brook well then they rather make their game run good for all devices low or high end, otherwise Gfx Tool is always the go to app to fix lag, but with a risk of ban
Is UAZ u get from the flare gun drop bulletproof?
@teal jungle not really
@pale dome last option is to try the Android X86 builds, otherwise besides phoenix and remix I haven't heard of any other devs building android for desktop arch
What's special about it?
@teal jungle you can't shoot when you sit inside it, so special right?
@teal jungle no it's technically called "armoured uaz", it takes more bullets for it to blast and it's harder for people to shoot the people inside it (but not impossible) though you can't shoot out from the vehicle
I've blown up one of them
Died inside one of them
Sniped ppl inside ot
I was like wtf is this shitty vehicle!
No use
It's only meant to be a last ditch resort to get in the safe zone if you're outside of it and don't have a vehicle nearby
Well that sucks
@pale dome that's a known bug
So it's better for the other two maps where you could be 2km away from the zone, found a flare gun but no vehicles around you
@tardy brookwhat r the odds of that happening lol
True
@pale dome you can't fix it if you're in a match you need to restart your game to fix the bug
@pale dome btw did you try Tencent gaming buddy emulator?
@pale dome use discord chat while in a squad/duo match
When will the rename cards work again?
Hi
@pale dome that's network fault dude when sound cuts while chatting
@placid current soon, maybe in a week
Do u guys have idea about pubgm campus tourney??
@long dock ask a mod in server support about that
@lime juniper
bug
First the game crashes
Trying to restart
Get a msg to join back
Starts loading
Crashes again
Trying to restart
Same again crashes
This happens util I press cancel on entering the match
@woven atlas
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
What error is this? 554762241?
Lol that's true
I reported an bug in the start of 2nd season .....and it is still there .....
@woven atlas
Refer to DM and try this solution out @hybrid fern
Umm
2 things wrong
- Why dont i have a pug head instead.
- also what happened to it? Lol i just noticed
@pale dome Provided the solution that should work so I’ll consider it as resolved. 👻
There’s a small update on the client, in game update, about 1mb, what’s changed?
@night coral Minor tweaks to the game code probably.
There was nothing to tell what it was about so this is just some assumptions which could be true since tweaking code on the client is actually possible.
Well if it’s minor. I don’t think it’s that necessary.
They added biker skin with the update. Here is your changelog
🙈🤣
Tbh, every change deserve a changelog, even minor ones, because it will affect the game
Minor changes don’t affect the game, they improve the code and stability.
First day of Sanhok update, can’t find a DP and flare gun anywhere, and no 8x scopes on Sanhok even on air drops
3 days later, those are all more common
Should’ve let us know theyre changed that
@open hound Can someone bring to the dev team that the gyroscope sensitivity setting for the 3x and 6x doesn't exist. Or maybe I'm blind?
@native cargo then just make a simple changelog that says “minor code tweaks for stability”
So we don’t just making assumptions
@sage burrow It should be in the next update?
Assumptions is bad
Maybe. I’m not a dev so I don’t have confirmations.
@night coral My assumptions most of the time are right. 👻
@native cargo it was in the last one... They took it out?
Because update was rushed.
You can see the amount of bugs and performance issues in this update.
I guess theyre about to make it individually set next update
That’s my best bet about those missing sensitivity values
@native cargo lol
Well, their changelog is bare, tbh, even if it’s rushed, it’s not an excuse to make a bad changelog that doesn’t include every change
I mean, the changelog on iOS doesn’t even include that usual “minor code tweaks for stability” line
I got knocked out even though I was in the bullet proof vehicle
So we can assume from that, that nothing is change in the deeper levels of code, just the new stuffs is added
Thus leading to match loss
:GWfroggyJerry:
No I didn't exist the vehicle
I was driving.. And was going to ramp 2 people
And boom I get knocked out
@young kestrel bullets can still go past the windows on that bulletproof jeep
Well, it isnt actually named bulletproof, it’s named an armored UAZ, so... yeah
It’s slower too
@night coral 1MB is always related to code changes.
Yeah, it should be
Shanok is way too laggy and fps drop specially when you face the real people.
Anyone encounter for a such issue?
@thorny panther Shanok is a wonderful name. The map is still being optimised at the moment please set your graphics to low.
Low or Balanced.
What happen if you are already playing in low and laggy lol?
@native cargo even i set it too low. Still the issue occurred
Does this occur in other maps?
It should get fix by patch update so don't worry
If not then Shanok is experiencing some poor optimisation issues especially with the vegetation amount they have.
@native cargo no. Miramar and erangle work perfectly fine.
It’s due to the vegetation. @thorny panther 👻
Is this issue already raise to pubg mobile devs?
Yes.
The issue should hopefully be fixed.
No confirmation when, but maybe next update?
@thorny panther pubgm devs have noticed these issues and are working on it . We will get a short update very soon
Bugggy game😭😭
@umbral breach Expected since the update was rushed.
Do not tag the same user twice.
Report via email regarding any bugs or other technical issues PUBGMOBILE_CS@tencentgames.com
@native cargo okk
How do i disable showing my battle results to people?
@worldly crescent Settings, scroll down.
@worldly crescent settings
Is there a list of full patch notes?
oh yes thank u
what is the best instrument to remove the recoil?
It’s in the Google Play Store/App Store for patch notes.
@worldly crescent Best instrument?
Hi, 3x and 6x binocular sensitivity can not be adjusted.
Has anyone else noticed than certain clans are full of hackers? I encounter the clan "Cn1" often, and each time the match is down to about 35 people by second circle. Their members constantly use aimbot and wallhacks but somehow are not being banned. A quick check of the top 100 in squads has them littered throughout the listing.
Umm... like thumb grip?
@dusky sky It’s not a setting that is available in the current version. Hopefully in the next update?
@worldly crescent I do not use thumbgrips so perhaps you can ask people over at #pubg-mobile?
Oh. ok
hopefully
That cant be all the patch notes for 0.8.0
@vapid cloud That is it all.
And what does aim assist setting do?
@worldly crescent Gives aim assist to your aim. (Assisting your aim.)
@worldly crescent help for a better sim
but how?
It basically focuses on the target when you aim nearby it.
I mean does it like aim directly to headshot? etc.?
No no.
Just helps you focus on the target with the crosshair so it auto adjusts it sort of?
And is it preferable to keep that setting always on?
Yes. There’s nothing wrong with keeping it on.
I just matched with a hacker, hacker won't get banned by the system afaik. If a hacker get banned it's only because they are being reported or their hacks are out of date (new patch for security)
@mighty summit Send a video footage next time for the ban to be valid.
3x and 6x scope sensitivity in the previous version. but not now
@frosty bough Are your accounts linked?
@dusky sky Yes. They had to remove it for some tweaking in the next update probably?
@frosty bough Then relog using Facebook.
Thats all the patch notes
@native cargoi could not understand
Tap on Facebook button.
Then
@native cargo we have reported players including footage of them hacking, but we still see them in concurrent matches. My clan is wondering if Tencent is actually banning anyone.
Log in your Facebook account. (Email and Password)
Do not type any details here, in the app only.
Wait lemme tell you a thing that happen to me 2, 3 months ago
i am sniper. this is very annoying
If you can’t access your Facebook but you have proof that you own the account with some gameplay footage or account info then you can contact support in-game using a Guest account.
Just provide everything you can about the account. Region,etc.
Suddenly this screen came then I think that it is just came I will login and I can play but no
My account was not thers
It’s because you reinstalled it and it wiped the cache?
This only happens if a fresh install is done.
I didn't reinstalled it
Did you redownload it at any point in time?
But you still do remember your account email and password right for Facebook? You have access right?
Yes
Then use the Facebook button and login back in.
Did you link it to anything else?
Means??
iOS or Android?
Where
Your device.
So that could mean you have linked your account to your Google Play Games account right?
No
@frosty bough just login from facebook first and then tell us what does it show?
Only facebook
Do you still remember your account username?
@worldly crescentif it creates a new account then
You gotta try man
It won't mostly
Lemme try wait
Gfx?
Try that first.
@night cloak graphics
@night cloak Using GFX Tools has a risk of getting banned.
What ban ..how many days?
Ban is forever
I want info from machete
No idea but people stated that it could be permanent or months.
Lol i want to show it to my months
Have it your way.
Frnd*
If you want to risk getting banned even though I advised not to use, it’s up to you. 👻
Are there problems with the ranking? Swear solo keeps resetting everyweek
Just remember that the ban might be permanent.
@stark pumice I think it’s because you’re competing with everyone else so you are placed lower on the leaderboard.
@worldly crescenttysm
Have fun.
YOur welcome! Happy to hear that
🤗
No its reseting back to week one
I think it’s a bug then?
If you feel like it’s a bug, you can contact support in-game app.
@stark pumice check to make sure you're in the correct server. Some players have reported this problem only to find out they were just in the wrong server.
!play despacito
🚫 This channel cannot be used for music commands.
!play despacito
🚫 This channel cannot be used for music commands.
@lethal bobcat #481426158601371654
Mm hello can anyone tell me how can I get content creator role?
Thanks
Yw
Yeah twitch and YouTube
I have a bug with the skins
Can I send a screenshot?
That's the desert camo but it looks like the gold one
@solemn sky yeah this bug has been reported by a lot of players, it's being fixed, wait for the next patch
Arcade mode minimap arrows are a bit.... over scaled 🙃
Ah ok thx
Fk this game omg
I was stuck and can't move
I tried every thing bit still
Lmao
If you can move, try crouch,jump,walk,prone.
I got stuck a lot of times in Miramar with those pipe obstacles making me stuck.
@compact summit You can always use the Report button on the top left to seek real time assistance.
Ok
I was stuck.....
This keep showing and got killed
Did u change connection midgame ?
When I turn on scope it showed me people on school, like a camera
@night cloak naa,
Currently i was at pochinki
In this image
server lagging ping about 1k above
I don't know who can help me with this. But I need to talk with someone about the all Star Challenge. In the rules it was never indicated 18+ nor location. So now that emails have been sent there is rules. And now it's a possibility of a team being DQ. What can be done? Please help theses boys works so hard for it.
One dayi was stuck in a wall while crouch down
Red dot on Scar-L still uses the old red dot
Now have cheat make victim cant report them
instead of report the guy cheating it will move to report teammate
Wauw
Got shot out inside of a armored UAZ
Pretty sure thats not supposed to happen?
Wadu hek!!!!!
Game is too broken
@night cloak Yeah lel it happens, it will be patched soon don't worry.
@cedar galleon Maybe your Internet connection isn't good.
@icy carbon The red dot was changed after the update.
@fair ermine Feel free to get in touch with E-Sport staff via E-Mail. The E-Mail ID is PUBGMOBILE_ESPORT@tencentgames.com
Do you guys have any idea that when Will PUBG mobile team fix the 3x and 6x scope sensitivity settings ?
@vocal minnow Not on Scar, check it out yourself
@icy carbon I don't really see a huge difference but you can report bugs either via in-game CS or in an E-Mail to PUBGMOBILE_CS@tencentgames.com
@fair ermine I'm not sure about the rules of the star challenge, try checking their website for more info, if you are selected you will receive an email with information.
@final atlas The bug is reported, and should be worked upon.
@cyan rampart change back to ur old pfp, looked way better.
@cyan rampart It does make a difference
@vocal minnow I cannot recall talking to you earlier. We can chat in DMs 😉
The devs might change it in the next update.
@icy carbon Like I said, feel free to report bugs. The points of contact are listed above.
@cyan rampart That sounds weird.
XD
Note - if you want to report a bug, there is a 'Report' button at the top right corner in-Game please use that feature in order for the devs to take notes of any bugs or glitches in-game.
Help !
I applied to support within the game but did not return
I hate laggs, what to do for fix
Android
We can’t use a name card
@mental needle This issue is known by the developers and a fix should be deployed soon.
Ok thx
help me above video
@night cloak that video is not in english, you getting network error?
How should I throw my video game language in english?
you should have changed the language to english and then recorded it
game language
Ok thx man 🙏
if you can explain what is the problem i could help
Ok video loading one min.
oki
I hope this is good
2 times I have written back to support but I wanted to try my luck DC again I did not return.🙏
What ios version you're using?
12 but I got the same mistake IOS 11 grandfather updated 12 more yesterday.
Check for an update via Setttings > General > Software Update. If available, updating via iTunes is always preferred but if not possible, update via this iDevice option. Remember to backup first!
Oftentimes, all it takes is an update to solve your issues
@cyan rampart that you. I think we have it covered. Again thank you so much. Have a great day.
@fair ermine You are very welcome. Have a good day.
@night cloak
friendly methods you've tried to delete the proposed solution that can install games and mind my friend in Turkey, but the problem continues
I'm using the translation I can write a little late please excuse
login window fix too?
@blissful heath?
go to login window and fix game from there
you used gfx tool?
And the team is caring about the skins n all......
@blissful heath no need and i haven't used
then uninstall the game and reinstall again
@blissful heath i did
email this screenshot to tencent support and wait for patch
I did a week back but they are doing nothing
patch is coming in a week bro be patience
Amazing game, footsteps are totally not broken
@blissful heath yeah wait is all we could do
My friend played as a guest for 10 levels then linked to Facebook up to level 30. He’s logged today and it’s back to level 0. Can anyone help ??
it's a bug tell him to contact tencent support
@night cloak There is not a change with the footsteps. What seems to be the issue in your case?
@blissful heath i'll try it
Thank you
I'm not getting any sound in tencent buddy, any help?
@night cloak You asked this question in #emulator-chat and I reverted back. Let us continue there. You can also use direct messages if my messages goes missed in that channel.
@cyan rampart The footstep sound is broken
That’s my issue
I couldn’t hear the enemy approach me
When’s the next update?
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
When's the next upvote
upvote or update?
Why is the word “help” blocked in chat?
In PubG if you type “help” in chat it is blocked
So is system
So many random words are blocked in chat it makes absolutely no sense
It makes it next to impossible to form sentences
For the longest time “is” was blocked in chat
yep
I want to talk to a dev and ask why the censor is so broken
Support doesn’t talk back, they just give copy-paste replies
that's true
is anyone else getting a black screen after the new update and start the game i get a black screen and can only seee some of the words
send a screen shot
go to login window and fix game from there, check if that works
uses bluestacks confirmed
or remix os
Ban
you can use any, if that emu does not modify game files
inside the game
go to settings and log out from there
then from login window fix game
@left portal btw which emulator you're using?
bluestacks 3
ok
go to engine settings
and change graphic mode to directX
and tick that allow allocate ram section
then restart engine
did you restart the emulator after changing settings?
yeah
you are using MAC?
mac pc
There is an issue impacting a subset of user's running PubG where the graphics load in all black. There is also a crash issue for some AMD processors.
These are known issues and are being addressed. We hope to have a fix in the next 4-5 days.
officially by tencent on reddit
wait for fix
Hi
I lgot a 1 mb update but i still have the same error code -1
emulator?
@teal oar congrats bro
you got thee rewards?
I haven’t signed the document
I’m jus posting here to know if anyone else got the email and if it’s like real or sum cause it says it’s from “v_mingu”
And I thought it would come from like “PUBG Mobile” or whatever was the email I sent my submission
confirm it from a mod
i think it's a spam
i didn't noticed the sender id
not everyone gets this, you participated in the event?
I made a skin submission when they had the skin contest
how long ago?
When they started it , idk it was months ago, but in the email it says it was delayed months bc of the amount of submissions
@next shoal Could you help me out?
@lime juniper can you have a look at the screenshot please!
@teal oar what can I help you with?
Look at the screenshot above
I got a email about the skin contest but the sender is a name I’ve never seen before and I thought it would come from the PUBG Mobile email or whatever the email was when I made my skin submission
@teal oar ah. Yes. Stuff like that is going around like that right now. Please delete it and report it to tencent.
Alrighty where would I go to report it?
Do they have like an email or website or sum where I report it
What is their email?
👍
@blissful heath ik this is off topic but howdyu put the hypesquad insignia like that 🧐 is that a computer function bcs i can’t find it on mobile
What is buffer overload @tidal warren
@pale basin is this popping up in the game?
Congrats!
Tanks @tidal warren
@wanton pathwhat
Bad device and high ping
@wanton path I guess so
If game is buffering means your player seems to be move forward and come back again then it's buffering
Due to high ping
My game got lagged sometimes a bit even in extreme FPS
My device is a piece of **
I am getting error -1 when i try to download sanhok and miramar on all of my devies helppp!
Try reinstalling the game dude
Or it may happen that you have ran out of memory/storage/space
Bcz you need 2.2gb of total space in your device if you are an android user
Gb- gigabyte no bits🤣
i have done it! i am ios player and i have downloaded it in emulator iphone and my android phone! everywhere it show -1 error
i have aroud 30 gb of space
Oops
it doesnt even shows how much mb are of maps! jus t0mb/omb and error -1 when i try to download
Huh! Is the game have updated for emulator?
Heyy
Damm
?
Sexyqueenie
Are you telling to yourself of asking for someone?
Is my PUBG
Is your ing?
No
?
I'm not in any social media
Only whats app, discord and games😋
And try not to share personal info. Here
I haven't judged you lol
Tho its a pubgm support chat lol
This fun is dieing when ur squad have good like 3 awms in squad u doing good all have 5 to 6 kills end circule coming then suddenly one guy show up with akm and shoot all through walls every 500 players on every server is an hacker and nothing is done about them not fun anymore
My luck i cant play sanhok! weird bug? help!!
@silk hamlet report
Everygame man everygame
It comes in support if its a bug i guess
@slayer is that so every game?
I haven't found any of them
Hard luck still don't stop to report
Well in concorer tire u see hacker everygame last circle
U just pray that u don’t met them at start
@night cloak good that you have made a video
Or -45
Try getting info. From youtube
I wish you will found the way out of this
it 10 days old been trying on 3 diff devices for 10 days wasted around 100gb on it lol
Even moderators have not heard of this problem
When will be the challenge missions for week 5 available ?
May be thier will be a small update will gonna fix your problem
I think it will come tomorrow
When i can play for samsung galaxy s9?
Beware of these team killers
When will the patch be released...this crash needs to be fixed...last update was way better than this
All that was added in this update was map and crash
Ummmmm help
@night cloak Thanks for the report, we are aware of the bug, hope it will be fixed soon!
Ok
.
Is anyone else experiencing glitchy lag when they are on the plane? After jumping out it takes 2 seconds before i can access the control pad 0.8 has alot of lag issues and all i keep finding online to solve this is "no ban gfx" crap
Using a samsung s7
Devs dont seem ready to fix issues with the update...now im forced to check online...and im seeing sites advertising apks with crash issue fixed
I hope i dont get banned
Hey is this where I ask for help with issues I’m having in the game?
What’s your ign?
How can I have the helper role?
Mine?
Yea
Why?
I need to know to look up solutions
@night cloak @night cloak it’s no Bug. And I found the fix.
No you dont
Well could I have your email?
Tf?
@tidal warren sorry to disturb you men, but this guy is asking for personal info.
If there is a problem with giving me one of those the only other option will to be, go to your settings and at the bottom click support
And yeah because immulators are not allowed I want to report you
Kinding step away before you get a ban
😂😂😂 this niqqa dumb
Anyone else having an issue with getting points toward a different tier after a match than the one you're actually in? These are from today. Played a FPP solo, but my FPP solo rank is Gold 2...
Just walk away @placid linden
You are asking for personal information, emulators are allowed and play on their own queue
Emulators are fine.
Tencent has it’s own, actually. So leave him alone.
@burnt hinge it’s because your not playing in the correct server
TOP player in kuwait & UAE use cheat account for got more points
and pubg keep this player on game
Every server has multiple queues, and dont be a racist
Report him
Why can’t I use my rename card to change my name anyone else having this issue?
Known issue with renames, wait for fix
Ok
@placid linden thanks, I just checked and that was it. I never changed it, dunno what happened.
No wonder why I was experiencing lag too.
@burnt hinge no problem, it happens when someone you join is on a different server
@placid linden should get fixed this week
Oooh
It automatically sets yours to that server even after you leave
I was getting lobbies full of bots, it was getting frustrating.
Does anyone know when the scope sensitivity settings will be added for 3x and 6x there was some sort of patch today but I see scopes still not sorted.
Ok thanks @tidal warren also is playin on an emulator allowed?
It is.
Obviously @placid linden
Someone told me it wasn’t
You just get matched with other emulator players.
Yes it is, you can download it officially @placid linden
Link?
He want to get me banned, yet im using the official emulator
I downloaded the Tencent one but it was in Chinese
Smh
Imo the emulator is too laggy.
Sorry @sterile thorn 😂
@sterile thorn dude report that guy that wanted to ban you unjustly.
Not if you have a good pc
Emulators are completely fine.
I accidentally signed into the wrong facebook account on pubg, what do i do to sign into the right one?
Go to settings then logout at the bottom
Does anyone know when the scope sensitivity settings will be added for 3x and 6x there was some sort of patch today but I see scopes still not sorted.
@night cloak
Yeah my PC isn't so great, but I figured it didn't demand too much resources.
The emulator is way less demanding than PC version, so I thought my PC was sufficient. Guess not. 🤔
game crashes everytime i win a match and click go back to lobby
The iOS solution is like: Find the highest cliff in the world, climb onto it, find an edge to stand to play PUBG Mobile :p
@scarlet kiln You'll need jailbreak/root stuff?
LoL ikr but data seems to not fail when error code -1 appears.
@night cloak No. Not at all. Only legal official stuff. No JB/roots herr
when i get an error i just.. press retry. it works everytime.
Hard reset means everything will be deleted? @scarlet kiln
@forest gate lol just disconnect powercord then reconect lol 😂
Hey Auntiee
@night cloak :(
@night cloak hard reset means actually turn it off like on iOS pressing home and power untill it restarts
Fix for Error - 1 issue appearing on iOS and Android, not able to download maps
iOS
1.Have the PUBG 0.8 IPA predownloaded and ready to install with iFunbox on a PC.
2.Go to storage management and delete PUBG.
3.Hard reset (restart) iPhone.
4.Install PUBG 0.8 with iFunbox on PC.
5.Restart(hard reset) phone.
6.When it powers on, clear the Ram with pressing power button until the power off screen appears then let go and press only homebutton until power off screen dissapears.
7.Turn off WiFi completely and Turn On Data only.
8.Open PUBG and use it ONLY on Data, no WiFi.
9. Try to download the maps as soon as the game enters one by one. ONLY USING DATA.
Android
1.Have the PUBG 0.8 apk predownloaded and ready to install.
2.Go to app management and clear data and cache. Completely.
3.Uninstall PUBG completely.
4.Hard reset(restart) phone.
5.Install PUBG 0.8
6.Restart(hard reset) phone.
7.When it powers on, clear Ram or whatever with those clear Ram apps.
8.Turn off WiFi completely and Turn On Data only.
7.Open PUBG and use it ONLY on Data. No WIFI and let it update those 10 megabytes.
8. Try to download the maps as soon as the game enters one by one. ONLY USING DATA.
:( im an old lady i neee friends @night cloak
that moment when you’re keeping up with a discord with 200,000 people in it
@forest gateoy
@forest gate I know everybody on it lol
I accidentally signed into the wrong facebook account on pubg, what do i do to sign into the right one?
@night cloak log out?
Logout from settings login in different facebook
@night cloak FAQ 2.5
Nope
Yall dont listen and dont care
If i rated yall it would be a 2
@night cloak you're welcome to email PUBGMOBILE_CS@tencentgames.com
I hope you'll rate them 10/10 :p
I accidentally signed into the wrong facebook account on pubg, what do i do to sign into the right one?
You linked your game to wrong account...!?
That's you are trying to say....!?
@night cloak
@steady cargo 😂 good 1
Hey I'm not able to use name card what can I do...!?
@cloud spindle it's a bug will be fixed "soon"
@night cloak sign out
You have to unlink the game from Facebook
How
Facebook settings @night cloak
See this
@night cloak settings
Is there any way to unlink linked account?
My teammate frags me and then proceeds to teabag me
You can't unlink accounts.
Yea I also think so 👍
I forgot to report in game because I rage quit after they did that to me
where are achievements now? keep forgetting
Read faq 2.4 @night cloak
@vocal minnow ?
@night cloak U can't unlink accounts.
@night cloak go to #481198147478224896
Read 2.4
I know that I don't asked about it! @vocal minnow
Thanks for the information though👍
@rocky scroll go to your recent games an see there names an report them
@rocky scroll career results
Oh ok thanks for the info guys really helpful
Anytime.
👍
There is a way to unlink twitter from pubgm, that is done via the twitter settings.
What about facebook? @tidal warren
Don’t think that there is a way.
@night cloak let em know
i will
so what i did is go into facebook settings of the facebook account you want unlinked and find apps and games, press that and find pubg and remove it
@night cloak
Hello, I'm 1 subscriber of SuperCoruja, she has a channel on YouTube and CubeTv, she does lives on PUBG Mobile. She needs a lot of a custom account, to play in lives with her subscribers. She has 200k of CubeTv subscribers
I wonder if you can release the custom rooms for her?
The custom room card can be obtained through Clan Shop or Premium RP (Royale Pass) only. @inner pasture
I asked many times, I know
but when the Edge / Corner problem will be solved on the s9 + devices
Anyone know if name cards are still justed?
@native cargobut, you can not make a partnership with her? even because, she is only doing lives of PUBG and in a certain way, she encourages people to play PUBG, not that you need it
@night cloak oh thanks,i will also let other players know about it
@slender sand no ,name card are still bugged it will be fixed soon
@young void i think devs might already know this issue once they found solution for it they will fix it soon
hello guys, I have a doubt I was one of those selected in the outfits and weapons contest 2 months ago but now I do not know what to do. : /
the last 2 months talk repair will soon be :))
@night cloak
Hello
@cedar igloo Please print out the letter. Fill it with required information as requested in the email. Then re send it to the email provided. And congratulations!
Thanks for the help @night cloak 👍
You're welcome.
Please add Tpp and fpp switch button
It is removed for a purpose
I don't think they'll add a button @honest valve
👹
How do i create chat room in pubgm
You need room card for that
Theres no option for this, but there's a mission in 9th level
@night cloak i have one, how do i procees
Proceed*
Click on room card
There is button use
Hmmm
And tell me what you see
Waaitttt......
This?
@night cloak
@night cloak no that's a custom game
Now tell room password to your friends with room id and enjoy @night cloak
Click on global chat and scroll to the bottom on the left there'll be a house icon, click on it and create a custom chat room @night cloak
You're welcome 👍
Hi! Any news on the crashing issue of the updated version?
I have been waiting for any sort of answer from the devs but nothing.
@hasty sierra yea there aRe some issues due to update hope they will fix them in the next patch