questions

[night cloak]

Bug/Glitch, got Kar98K gold skin with Gold mask. ^^

When i restarted the game i can't find the skin even the mask.

[night cloak]

It game start to hang as soon as i open world chat

[gleaming abyss]

@night cloakcuz u got em by glitching

[shy meteor]

Will it be permanant ban for using gfx tool?

Ded support👌

[gleaming abyss]

@shy meteor no

No such thing as permanent ban

Maybe in the future if the devs decide to ban hackers instead of gfx users they might release permanent ban

[shy meteor]

Will i receive notification about not to use such things or it will be ban without any alert

[summer flame]

@sleek plinth got any info on my question?

[sleek plinth]

@somber solstice can you answer @summer flame question

[gleaming abyss]

@shy meteor direct ban

[shy meteor]

What we are supposed to get support from?

Random players or there are some selected peoples?

[gleaming abyss]

@shy meteorrandom experienced people will help u

But if u are not sattisfied u can ask from officials

[shy meteor]

How to ask?

[night cloak]

@shy meteor Ping them

[shy meteor]

To whom?

[gleaming abyss]

@shy meteormention one of the contributors

[shy meteor]

Ok

[gleaming abyss]

@summer flameill answer your questions

[shy meteor]

Hiw to mention contributors?

[gleaming abyss]

After registration when u get that ticket thing in email

Firstly you should post that ticket on the yt

Then u are supposed to play 15 classic games

[shy meteor]

@vital sluice hiw long will the ban for using gfx?

@neon patio

@tropic ravine

[gleaming abyss]

And this is a must condition that all of your star challenge team mates should be in your team otherwiss the games won't be counted

@shy meteor
30 days for gfx

[night cloak]

@shy meteor Woah, don't spam the ping. Wait patiently

[shy meteor]

@night cloak M not spamming i just ping them once

@gleaming abyssok thnx

[night cloak]

@shy meteor Tag one of them once, not all of them.

[shy meteor]

Will remember next time😅

[gleaming abyss]

@summer flame u got ur answers?

@flint cobaltno that won't be enough u have to play 15 games with all ur teammates asap

[shy meteor]

Is the banning process for gfx user started?

[night cloak]

@shy meteor You mean if they're already banning them? Then yes they are.

[shy meteor]

😕

Have to wait for pubg lite😑

Any news abt pubg lite?

[gleaming abyss]

@shy meteor just use VPN

[shy meteor]

Can you tell me process?

[gleaming abyss]

Download melon vpn

[shy meteor]

I think u shouldnt talk abt it here

[gleaming abyss]

Select philipine as location

Go to playstore

Dowmload pubg lite

[shy meteor]

I hv downloaded it from apkpure but it says server didnt respond

@gleaming abyss how to bypass that prob.

[gleaming abyss]

@shy meteoruse vpn

[shy meteor]

I tried some tricks earlier but they didnt worked

Will try melon now

@gleaming abyss There is no option for philipines😑

[gleaming abyss]

Try some other vpns

[shy meteor]

They didnt worked

Need someone who tried and succeed!

[summer flame]

@gleaming abyss do we have to record the gameplay

and upload on YouTube?

[gleaming abyss]

@summer flameno

[summer flame]

@gleaming abyss and how do i have to post ticket?

[gleaming abyss]

Just take screenshots of the result

[summer flame]

as a thumbnail? to live stream

[gleaming abyss]

@summer flamejust make a video about it

@summer flame ya can be a video or stream

Your choice

[summer flame]

ok @gleaming abyss and 1 video of all ss of the 15 games

15 continues games?

[gleaming abyss]

Dont need to be continuous but

I would advice that u guys don't play any other games in between this

[summer flame]

@gleaming abyss continues means... 1 have to play with my teammate continuous 15 game...

[gleaming abyss]

Just finish the 15 games in 2 or 3 days

[summer flame]

@gleaming abyss yes thats why before registration i am clearing things up

[gleaming abyss]

@summer flameyes u have to play with all ur team mates

All 4 of them

Even if 1 is missing game won't be counted

[summer flame]

@gleaming abyss ok bro..

[gleaming abyss]

K

[summer flame]

@gleaming abyss u suggesting me not play with anyone else until 15 match with my team? right?

[gleaming abyss]

Yes

[summer flame]

ok thanks buddy

[gleaming abyss]

Its just my opinion that playing other games between this might mess up

[summer flame]

yes...

[plain bone]

We have to play 15 matches after verification complete or after post that card?

[gleaming abyss]

@plain boneu need to play after u get the card

And u need to post the card before 8th september

[plain bone]

Okk after post that card i have to play 15 matches with registered squad

[gleaming abyss]

Yes

[plain bone]

And dont have to wait any kind of verification?

[gleaming abyss]

All 4 registered players must play

@plain boneno

But even if 1 of the 4 players is not playing ur games wont be counted

[plain bone]

And which offical platform required for eligible?

@gleaming abyss??

[gleaming abyss]

Any one with 1k followers

[plain bone]

Facebook??

[stone hawk]

Yeah, but they need to be followers, not friends. Haha

[plain bone]

@gleaming abyss??

[gleaming abyss]

@plain boneidk about Facebook

Lemme check

[plain bone]

Yes plz

[gleaming abyss]

@plain bone yes facebook will work

But it should be 1k followers

Not friends

[plain bone]

Ohkk

[eternal ocean]

Okay I need an immediate answer

How to I swap teammates in custom rooms

Hurry please

[plain bone]

Actually i have registered but i have only 300 followers so can i register again my bother have 1.5k followers?

[eternal ocean]

does anybody know

Please help asap we need to start but there’s 2 solo duos

[plain bone]

@gleaming abyss??

[gleaming abyss]

No

@plain bone this is the bad part

I registered but one of my team mates backed out

So I had to register again by making new accounts

U cant change anything the only solution is registering again with new accounts

[plain bone]

You mean my friends account also should be new?

@gleaming abyss?

[gleaming abyss]

Yes

[plain bone]

Will it worn na?

Work*

@gleaming abyss?

[gleaming abyss]

The channel / page is supposed to have pubg content

[plain bone]

If i register and get card and then posted on fb then i will play all 15 matches with live stream on same account will it work?

[gleaming abyss]

No

Cuz that page doesn't have pubg content

U can still try

[plain bone]

So what should i do now?

@gleaming abyss?

[gleaming abyss]

@plain boneidk

Ur choice

[plain bone]

ok

[unique token]

When will pubgm ban the cheaters?

Reporting the player doesn't do anything

[onyx helm]

Is there a ban wave ? Cause I saw lot of players getting banned and act dumb

Lol

[summer flame]

@gleaming abyss bro

if my teammates play games with other random player... casual games... will that affect ? it should not count right?

[strange mauve]

uhh hello?

How to get my merit back?

Like 100 again

Since i killed my friend just because he accidentally press lobby button

[lime juniper]

You will earn merit points by completing classic matches, @strange mauve. The number of merit points varies, depending on your match rating:

• 1 - 10: 3 merit points.
• 11 - 50: 2 merit points.
• 51 - 100: 1 merit point.

[gleaming abyss]

@summer flame ye they wont count

[ocean musk]

Hello

Where i can complaint about random ban id?

[honest hornet]

@lime juniper the official tournament Emulator players also allowed?

[ocean musk]

I'm from Indonesian my acount has been ban. But i'm not use cheat , top up ileg , or something software ilegal. I just play normal, anyone can help me?

My nick acount Watsettooya

[lime juniper]

Not in the tournament, @honest hornet.

Please read this channel's pinned messages for further information regarding account suspensions, @ocean musk.

(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)

[honest hornet]

But some of the Emulator players registered in the tournament

@lime juniper

[lime juniper]

They will not be allowed to partake to the tournament.

[honest hornet]

Okay

[brisk loom]

Does anyone know the release date for 0.8.0

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[brisk loom]

thanks bot

[ocean musk]

Where the channel pinned messages sir? @lime juniper

[hollow echo]

@ocean musk are you on pc or mobile?

[ocean musk]

Okay thanks

Im in mobile dude @hollow echo

[hollow echo]

You got the pinned msg?

[lime juniper]

Android or iOS, @ocean musk?

[ocean musk]

@lime juniper adnroid sir. Xiaomi 4x

@hollow echo got it

But i already to file clime.

and the results are the same

that's the answer

[lime juniper]

Then there is nothing else you can do aside from waiting until your account gets unbanned.

[ocean musk]

Yeah :'(

I can't play without my real acount. Sad😰

[vocal minnow]

Well you were banned for a reason.

[brisk loom]

@ocean musk You could always play the beta

[ocean musk]

if there are solutions for those who are banned 3 months and 6 months? my friend experienced it too @lime juniper

[lime juniper]

Of course there is a solution, @ocean musk: you have to wait! In the meantime, you can remember to play fair and not violate the rules in any other ways.

[lunar heron]

When Will be open subscriptions from EU to star challenge?

[vale urchin]

I don't even now how to hack the game and i never teamed up with those cheaters and boom.Still got a 10 year ban.I need to get it back.It took me hundred of hours to make my character.Help me to get it back. @lime juniper

[hollow echo]

That's impossible..this game won't ban anyone for straight 10 years without any reason

[vale urchin]

They banned me i was playing random squads maybe my teammates were hackers.But i have no fault.But they banned me

[hollow echo]

@vale urchin read pinned messages of this channel

[vale urchin]

Well i have a one plus 6 and i never needed to use those gfx tools

[noble robin]

@vale urchin scroll down in those pinned messages :)

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (contributors, moderators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[vale urchin]

Well i have never buyed any skins or other stuff

[next bronze]

Try appealing your ban

[vale urchin]

They don't reply.They asked my email and then they just not replied again

[next bronze]

Just wait

They take a few hours (or days) to reply to you

[vale urchin]

😕😕how the hell will i spend time without pubg

Well let's wait thats the only thing i can do

[next bronze]

If you have a video proof since you are banned while in game, it might help

[vale urchin]

I don't have video but hope they can solve it without a video too

[vocal minnow]

Hmmm

[honest hornet]

I have lost of doubt about the PUBG Mobile Official Tournament @somber solstice

From who can I get information from ?

[vocal minnow]

State ur problem. @honest hornet

[honest hornet]

About the tournament, we need to register the squad before 8th SEP and we need to do 15 matches before 10th SEP?

[vocal minnow]

You can find more information there.

[honest hornet]

It's not very clear that's why I came here for support bro

I have lots of from there, that's why I'm here...

[vocal minnow]

The last day of registration is 8th of September.

[noble robin]

Which tournament is in context?

[vocal minnow]

The star challenge.

[vital sluice]

PUBG Mobile Star Challenge:

• The matches are meant to be played in Classic Mode (FPP or TPP)
• Only the first 15 (Classic /w your Squad) matches, after registration, will be counted for the qualifications.

[honest hornet]

@vital sluice how will the PUBG know our results? Do we need to post our results of each match ?

[vital sluice]

Afaik ,they track the id
If u have submitted it to them @honest hornet

[honest hornet]

Do we need to play in Asia server if we registered for Asia ?

Does other server with the squad also counts ?

@vital sluice

[vital sluice]

@honest hornet not sure about that,sorry
Reports heard indicate that the server doesn't matter tho . But as I said, not sure

[night cloak]

Is it compulsory to be a content creator to be a participant in the event?

[honest hornet]

And after the 15 matches and after qualifications when the actual tournament starts and ends?

@vital sluice

[vital sluice]

@honest hornet u get registered then.

@night cloak u need 1k fans

[honest hornet]

@vital sluice will the tournament will be ended before September ends ?

[vital sluice]

10th I guess @honest hornet

[night cloak]

Okay, I have 11 fans😂😂

[honest hornet]

Mr. @vital sluice before 10th qualifications round. I'm now asking about after the qualifications.

[vital sluice]

@honest hornet don't know , is there no details about it given in the mail? (A link)

[honest hornet]

No there is no Info about that. My teammate can't be available after 28. If I can know the date only I will register him or I need to find another person

@vital sluice

[dreamy kayak]

Guys, I dont need support right now. But had a suggestion, why dont we have game development Roadmap on trello. Like other games have?

#WeNeedRoadmap

[vocal minnow]

@vital sluice I have a question can you slide into dms lo?

[vital sluice]

@honest hornet I'll get some info on that , soon

[storm flume]

You can contact customer support by sending an e-mail to [e-mail] or via the game settings.

[vital sluice]

@dreamy kayak suggestions here ^^

[vocal minnow]

Whats ur issue?

[honest hornet]

@vital sluice please let me know soon. I need to register soon

[vital sluice]

Alright @honest hornet👍

@vocal minnow read the chats .. lol

[vocal minnow]

@vital sluice I got it lmao

My msg was deleted hmmmm

[vital sluice]

@honest hornet currently mods also don't have the info, will need to ask the team about it.

[vocal minnow]

I wanna be a contrib too ;_;

Well there's enough info on their page. @vital sluice

[vital sluice]

@vocal minnow cause I've already told him all that , he's asking something else

[honest hornet]

@vital sluice ok once you can reach the team regarding this info please ping me

[vital sluice]

👍 remind me @honest hornet

[honest hornet]

sure

[vocal minnow]

@vital sluice lmao

You register for a server you play on it, you have to give ur Id along with ur teammate's Id. @honest hornet

Ur team leader must have 1,000 followers on Twitch or 1,000 subscribers on YouTube

Only then you can register.

You will be disqualified if you don't meet their requirements.

[honest hornet]

@vocal minnow thanks for helping out but it's not my doubt. AND Loagn will take care of it. 👍

[vocal minnow]

What's ur doubt?

@honest hornet

[verbal forge]

Can i play a single account on both emulator and mobile ?

[exotic orbit]

Yes

[lime juniper]

Yes, @verbal forge.

[cedar elk]

When's the prize for #070Mission3 mission will be available ?

[weary crane]

‘Don’t be discouraged: keep trying

[honest tundra]

Keep getting the image of the plane stuck on the map. Note 8 0.8.0.9226

[weary crane]

Damn how did u get that map

[noble robin]

@honest tundra #481209096192786442

[night cloak]

Why this keeps happening to me when I wear this dress

This New Dress is bugged

[clever brook]

Я выбил этот предмет до обновы кейса,но он мне не выпал,что делать?

Он пропал,что делать?

[night cloak]

Umm English?

[cyan rampart]

@clever brook Go to inventory on the bottom and you'll find it there.

[tired spade]

When update

[nimble swan]

Can’t die more n loose points. I’ve come 2 tire down

Hackers kill us with aim bot. Wall hack #hackers #wallhack #aimbot

@merry sandal

@half kayak

[merry sandal]

I can only advice you to report them to the Customer Support, @nimble swan

[storm flume]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to [e-mail].

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[clever brook]

@cyan rampart I entered the inventory, but it's not there

[nimble swan]

@merry sandal I’ve been doing it since days. But the hackers are growing in numbers! In crown tier of asia FPP

[cyan rampart]

@clever brook Try repairing the game. Is most likely is a visual bug.

[vocal minnow]

Coming soon @brave aurora

I already told you about it yesterday. @brave aurora

Nobody has any information, just be patient and check #community-news or #news
@brave aurora

[lusty shard]

@brave aurora September 10 or 11

[vocal minnow]

Nobody has the exact date, pls don't assume. @lusty shard

Opinions often lead to more confusion. @lusty shard

[strange mauve]

@lime juniper Thanks for your information! You are helpful !

[signal dune]

The Heck! The error where the screen goes blank after being killed happened to me and it didn't register my match! Is there a way to avoid that?

[rustic shore]

Why my microphone doesn't work?! I have good microphone

[night cloak]

Ye and me i have this problem??

[shy meteor]

Make an app like gfx tool if u dont want the others do

[night cloak]

Lel xd

[rustic shore]

I got banned because i used gfx tool why?

[hollow echo]

Read pinned messages

[night cloak]

Have a question about star challenge

can anybody help me

?

ping is 60 but i cant pick up or equip weapons

Me too

eu servers

[Im french sorry for my english]

[silver folio]

I want to know how to dispute merit loss

Can anyone help contact devs?

[night cloak]

merit loss is due to friendly fire

I send one mail , no back

u can gain merit by playing solo matches

[silver folio]

Bro. My teammates are my friends. They dont care about damage.

But thats not the point

I throw a nade at enem

enemy

Teammate runs into it

How is that my fault?

Teammate walks over my molly

How is that my fault

[night cloak]

system doesnt recognise dat

u have to play solo

to gain merit

[silver folio]

The system needs to f-ing change then man. Only reduce merit when teammates report.

[night cloak]

I can not shoot the enemy or taking dammage

no other solutions

chill

im not dev

if u have problem

[silver folio]

I know

[night cloak]

report

[silver folio]

How do I contact dev

[night cloak]

report button

I reinstalled the game

[silver folio]

Thanks man

[night cloak]

...

[night cloak]

Plzzz help guys i want to play beta version if any one have link plzzz share it

[crimson kiln]

How does developer find out if we are using gfx tool or not??

[night cloak]

@crimson kiln hey bro u hav link of beta version

[crimson kiln]

@night cloak goto #481208797352951851

[serene glacier]

Hacker killed me through wall how to contact dev

I already reported

[neon patio]

@crimson kiln The anti-cheat can detect altered files, the devs don't manually ban, the system auto-bans.

[storm flume]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to [e-mail].

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[neon patio]

@serene glacier ^

@silver folio You cannot dispute Merit loss, as there is no exceptions to team killing. It's very unlikely to "accidentally" drop under 30 merit, you should probably consider taking more precautions before using a throwable.

[abstract panther]

Is it the connection of the game server is low?

Normally when i play PUBGM the connection is less than 100ms, but now it is over 500ms!

Is it normal?

[fallen stump]

no match found

[eager nexus]

Try restarting your game @fallen stump

[fallen stump]

@eager nexus its only in fpp solo

[night cloak]

Also check your Ping @fallen stump

[eager nexus]

Tpp is working

[fallen stump]

in tpp i found mtch in 2sec it just happen in fpp solo

[lunar heron]

New update when?

[eager nexus]

@fallen stump give a another try

In different servee

[fallen stump]

@eager nexus okey

[night cloak]

@lunar heronNo one knows.
It would come this week

Or next week

[eager nexus]

Expectations are around sept 11 or 12 @lunar heron

[lunar heron]

Ok

On monday as always...?

[night cloak]

But you can't be sure of the dates..
Right??

[eager nexus]

Right only expectations

@night cloak

[fallen stump]

@eager nexus i tried in europe it took 2sec but in asia not finding any match

[next shoal]

Yep. Don’t trust anything anyone tells you about dates unless it comes from tencent.

[night cloak]

@next shoalTrue.

[eager nexus]

@fallen stump restart your game

Then try in fpp solo

[deft stream]

Hello I have purchased 60UC worth of 79Rs of india but I cant get it in the game
Is anyone is there to help me??

[night cloak]

@deft stream Did you buy it in game?

[eager nexus]

@deft stream from where did you buy

[ashen turret]

Why this eror

[eager nexus]

There should be some problem with nickname format which nickname you are typing

@ashen turret

[ashen turret]

In game nickname is R£BL丨JISU what can i fo with these

[eager nexus]

Hey try to change that £ symbol and don't add |

First don't try to add|

|

[sour pilot]

Has anyone tried looking at their FPP duo rankings?

[eager nexus]

@ashen turret

[sour pilot]

It doesn't work for me

Always says 'Not ranked'

[abstract panther]

Normally when i play PUBGM the connection is less than 100ms, but now it is over 500ms!

[night cloak]

@sour pilot Screenshot?

[abstract panther]

Is it normal?

[night cloak]

@abstract panther Ye, servers glitchy.

[eager nexus]

@abstract panther it is normal

[abstract panther]

@night cloak so when it might solved? Estimate?

[night cloak]

@abstract panther No clue at all.

[abstract panther]

🤔

[eager nexus]

Give some time

[abstract panther]

K

[sour pilot]

@night cloak here u go

[night cloak]

@sour pilot It's because your rating is too low for the leaderboards.

[eager nexus]

See in friends

[sour pilot]

Wtf too low?

[eager nexus]

Not too low

[night cloak]

@sour pilot They also outrank you.

@eager nexus It is.

[sour pilot]

So if im not top 100 I can't see my rankings?

Not even a percentage?

[eager nexus]

Try one time see rank in your friends list is it coming

@sour pilot everyone has rank

[sour pilot]

Yeah it works in friends

[night cloak]

@sour pilot Only ranking you can see is by the "Season" section, friends and region (Region is a small percentage)

[eager nexus]

Let me see . That I can see

[sour pilot]

So you guys can't see ur squad/duo/solo rank?

@eager nexus you want a screenshot?

[night cloak]

@sour pilot That's leaderboard ranking to see your actual rank press on "Season" when on the main menu.

[exotic orbit]

How does the star challenge qualifying rounds work? Just classic matches?

[sour pilot]

That's season ranking not my FPP duo ranking @night cloak

[night cloak]

@sour pilot To check FPP Duo ranking press on "FPP" and then "Duo"

[eager nexus]

I can see my ranking

[sour pilot]

Is it rank a specific number or a percentage? @eager nexus

Yeah I get it now

[sour pilot]

It just says 'Not ranked' if ure in the top 10k or something like that

[exotic orbit]

If im not wrong top 1% and above, thats when it starts to break

[sour pilot]

When ure out of the peecentage

@exotic orbit yeah

[exotic orbit]

I finally saw my ranking when i got kicked out of top 1%

[lusty bobcat]

Any one have support email

[sour pilot]

That sucks lmao

[cyan rampart]

@lusty bobcat
[e-mail]

[lusty bobcat]

Thanks

[sour pilot]

Oh well thank you all for the help

Hope it fixes itself in 0.8

[ornate kestrel]

hi guys

what does blocked by wall do

[eager nexus]

I think so as in 0.7 I was unranked too

@sour pilot

[sour pilot]

@ornate kestrel The red dot u see when u get close to a wall

[night cloak]

@ornate kestrel It blocks you from wielding your weapon close to a wall.

[sour pilot]

@eager nexus yeah whatever thanks for the help

[eager nexus]

@sour pilot 😄 👍

[ornate kestrel]

ahh

thanks

[signal dune]

The Heck! The error where the screen goes blank after being killed happened to me and it didn't register my match! Is there a way to avoid that?

[oblique kernel]

My account is banned plz help

Banned for no reason

[night cloak]

@oblique kernel Check pinned messages.

[oblique kernel]

Meand

Means*

[night cloak]

@oblique kernel Hmm, were you using gfx tools? Did you refund in-app purchases?

[oblique kernel]

No

[eager nexus]

Hey

[oblique kernel]

I don't use anything

[eager nexus]

You have a long conversation on this topic #discord @oblique kernel

[oblique kernel]

Yes

[eager nexus]

And result is to contact to pubg team

[oblique kernel]

I tried

[eager nexus]

Wait for there reply

[oblique kernel]

Ok

[night cloak]

@eager nexus Don't forward him to there. That's for server support.

[eager nexus]

@night cloak we have talked about his ban problem there in server support . I am only telling him to wait as a contributor said in server support

Reminding him

Only

[night cloak]

Someone in my pubg friendlist is using scripts to hack in pubg mobile...he's using wallhack and aimbot...how do i report him?

Any moderators?

[muted plank]

@sleek plinth

[sleek plinth]

Yes?

[muted plank]

Please help @night cloak

[sleek plinth]

I actually don’t know what I would do in that situation. If your playing in Asia server than you have to except hackers

[night cloak]

Well can't u guys ban him?

@open hound

@night cloak moderators on discord can't ban people in game

@night cloak also please record a 30 second video for proof and send it to the customer support

[e-mail] @night cloak

[gilded shuttle]

Can anybody say me How to send Videos in SUBMIT yourClips or videos..

[night cloak]

@gilded shuttle ask a moderator if you can. Also this is not the right place to ask so take this to #discord

[crude rain]

One of my friend killed his teammates in game. And he was unable to play multiplayer matches. Saying merit is too low. Is there any to solve this issue?

?

[lime juniper]

Your friend will earn merit points by completing classic matches, @crude rain. The number of merit points varies, depending on their match rating:

• 1 - 10: 3 merit points.
• 11 - 50: 2 merit points.
• 51 - 100: 1 merit point.

[crude rain]

Okay is that Ranking?

I mean if in top 10 - 3 merit points

@lime juniper am i correct?

[cyan rampart]

Yes, the first numbers in the bullet list are rankings.

[crude rain]

And whats the minimum Merit points required for participating in multiplayer battles

[cyan rampart]

It is 10 I believe, not quite sure.

[crude rain]

Okay

[night cloak]

@crude rain 60

[crude rain]

60 merit?

[cyan rampart]

@crude rain My bad. Just went through the merit guidelines.
60 merit is required to join multiplayer matches (Duo or Squads).
But, if your merit is below 60, you can join a solo classic match. The points further rewarded depend on your rank which Error mentioned above.

[night cloak]

^

[crude rain]

Not me buddy.. 😂

My Friend is facing that issue

[cyan rampart]

The merit guidelines are same for everyone 😅

[crude rain]

I never kill my teammates cause i love then. They won't give me a chance to kill atleast

[plucky grove]

I found a cheater, I have id, how I can report him?

[storm flume]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to [e-mail].

Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).

[stone hawk]

@plucky grove You need a 30 sec video of them cheating.

[lime juniper]

That was only a recommendation and this was removed from the message to avoid confusions, @stone hawk. 😄

[stone hawk]

Ahh OK 😅 @lime juniper

Congrats btw

[lime juniper]

No worries, @stone hawk!

Thank you for your kind words; however, there is no need at all to congratulate me: virtual positions hold no importance to me, nor do they make any difference. I am just glad I can be of assistance whenever necessary. Should there ever be anything, do not hesitate to contact us.

[wind frost]

When I die the menu won't appear is it a bug?

[night cloak]

what do you have to do to fill matches corner?

[lime juniper]

This is a known issue which happens sometimes, @wind frost. Do not worry about it. If you keep waiting for a minute or so, a message box will appear and you will be redirected to the main menu. The match details will also count as valid.

[wind frost]

It doesn't show up on carrer results

[lime juniper]

The more matches you play with great overall performance, the better these results will be displayed, @night cloak.

[jagged dragon]

I got a mail from PUBG MOBILE that I was injured and merit will be deducted but no merit is deducted from friends merit

[night cloak]

Thanks

[lime juniper]

How do you know that no merit was deducted from your friend, @jagged dragon?

[jagged dragon]

He told me and he sent me the screenshot

[lime juniper]

It will not show up unless you play classic, @wind frost. Did you do so?

Maybe he is just trolling with you or already earned the merit points back, @jagged dragon. When you receive such messages, their merit has already been deducted accordingly.

[jagged dragon]

Is flare gun coming in 0.8.0

[lime juniper]

Yes.

[jagged dragon]

Beta version

[lime juniper]

It is already available there, but it is a rare item. We do unfortunately not have more information than that.

[copper cave]

How to make squads with discord?

[lime juniper]

What exactly do you mean, @copper cave?

[novel terrace]

How to get free royale pass

[lime juniper]

You already have a free royale pass, @novel terrace. Also, please suggest a new username we can change yours to.

[novel terrace]

@lime juniper I don't have Royal pass -_-
And change my name to

[lime juniper]

Everyone gets a free royale pass, @novel terrace. However, if you want an elite royale pass, you will need to purchase it.

[novel terrace]

Oh right

[split fern]

@obtuse girder nonsense

[novel terrace]

What about changing my nickname

[split fern]

My account has beed suspended to 180 days. Please help me 😢

[novel terrace]

Ahhaha

Ban is ban

@lime juniper What about changing my nickname

[lime juniper]

Please read this channel's pinned messages for further information regarding account suspensions, @split fern.

(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)

Please suggest a new username, @novel terrace.

Stop trolling, @novel terrace.

[split fern]

No it's suspended. I am using refund my money. But i got uc. it's your bug.

[novel terrace]

Hmm

It's ok

All good

[lime juniper]

Then please wait until the account suspension expires, @split fern.

For further assistance, please contact customer support by sending an e-mail to [e-mail].

[pulsar sun]

I got banned can anyone help?

[lime juniper]

Please read this channel's pinned messages for further information regarding account suspensions.

(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)

[pulsar sun]

But I already got banned

And I've not done anything worth banning

[lime juniper]

Did you read the message?

[pulsar sun]

Yeah

I've one quarry

[lime juniper]

All the information you need is explained in the message, @pulsar sun. Please read it carefully. 😉

[pulsar sun]

one thing is not mentioned

[split fern]

@lime juniper thanks your support

[pulsar sun]

My all invested money and my friends will be lost if my account won't come back, so can I just get money and those friends if I'm not getting unbanned?

[night cloak]

@pulsar sun Nope and there's no refunding after 48 hours.

[cerulean pivot]

Is the star tournament in fpp or tpp

[feral heart]

@cerulean pivot both maybe

[cerulean pivot]

Alright thank you

[tidal fable]

Hi

[feral heart]

@cerulean pivot classic tournament always 2 TPP and 1 FPP..but i dont know the rules of star tournament

[tidal fable]

My problen

Problem

Pls solve

[night cloak]

@vital sluice ^

[tidal fable]

I want play pubg

Plsssss

Hey where is support

[night cloak]

@tidal fable Go to the lfg channels, this is meant for support.

[tidal fable]

Ok

[cerulean pivot]

Alright sounds good

[rich vine]

lol @night cloak with greek profile pic

im dead xd

[night cloak]

@tidal fable Try reinstalling the game or pressin the repair button.

[hybrid vale]

i registered for star Challenge tournament but i didn't get confirmation mail

i mailed Tencent but they are not replying

@half kayak

?

[upper void]

Please fix your servers. SA server really sucks, no offending

[hasty ivy]

what issue @upper void ?

[night cloak]

Hi

[pulsar sun]

@night cloak I need refund cuz I got banned and my money is invested in the game, and at least get back my friends if money is not possible I don't wanna loose them. I don't have their id or usernames also.

[night cloak]

Why does pubg lag for me but no other battle royale game does eg. Free fire, vast

[robust wharf]

Could be the type of device youre using

[night cloak]

J5 2016 im using. Not the best not the worst

Pfft not one staff reply 😑

[robust wharf]

They may not have an answer

[night cloak]

But theu should still reply saying if they do or not

[upper void]

@hasty ivy SA server have ping issues and players are experimenting temp disconnections all the time

[pulsar sun]

@night cloak they never reply dude it's same with me I've banned and idk why

[night cloak]

Do u mean experiencing lol @upper void

[upper void]

Sorry, I'm spanish

[night cloak]

Its cool bro

And @pulsar sun #badstaff

[robust wharf]

They can be busy and arent exactly obligated to reply to everything

[hushed blaze]

Hey

Could I get some help?

[night cloak]

I dont see one staff reply on this channel

[pulsar sun]

My issue is not a common or a small issue which doesn't matter if there or not @robust wharf

[night cloak]

@hushed blaze dont waste ur time bro staff dont reply

[robust wharf]

Then go shake your fists at them if youre angry

[night cloak]

I will

[pulsar sun]

@night cloak they reply but it's not helpful

[hushed blaze]

Hm well Imma stick around anyways just for tournaments

[night cloak]

@pulsar sun lol 👎

[pulsar sun]

@robust wharf I got banned I was a crown and invested lot's of money and your saying like my issue does not matter

[rocky cloak]

I have tried to communicate with you by email and I have not got a single answer, I do not speak English and I need a representative who can explain to me in Spanish a couple of questions

[night cloak]

That paragraph seems to be pretty good English lol

Hey @rocky cloak

¿Cuál es tu problema?

[rocky cloak]

Necesito saber un par de cosas sobre el torneo

Sobre las plataformas que sirven para inscribirse

[night cloak]

I dont know about el torneo

Sorry

[rocky cloak]

Por favor simplemente quiero saber si sirven los fans de omlet

Ahí tengo 1700 seguidores

En youtube solo 945

[night cloak]

Who is omlet haha and im not his fan

I dont even know him

[rocky cloak]

Eso es omlet

[night cloak]

no sé, omlet

[robust wharf]

Ellos no hablan mucho español, @rocky cloak

[rocky cloak]

Entonces como nos informamos?

[night cloak]

no obtendrás una respuesta del personal, es inútil

[robust wharf]

I stand corrected it would seem

[rocky cloak]

Es un poco discriminado nuestro idioma parece, incluso se burlan del mismo

[night cloak]

I need help, I recently deleted my gmail account but reactivated it, however it was associated with my google play account and I can no longer log into my accoun

*Account

@rocky cloak
no soy español, solo hablo español

[robust wharf]

creo que el español es un buen lenguaje

Y yo no hablo mucho español, lo siento

[night cloak]

podemos hablar inglés, me duele el cerebro jajaja

Please lol

[rocky cloak]

Obviamente no lo digo por ti, me has dado respetuosamente y cortés respuesta pero mira el otro muchacho

[robust wharf]

Well if he can than im all for it

[rocky cloak]

Le duele el cerebro de leer mi idioma

Simpático

[robust wharf]

Lmao

[night cloak]

no te preocupes, él es un idiota @rocky cloak

[robust wharf]

Lets not get into an argument, fellas

[pulsar sun]

@robust wharf topic should be #AntiBan

[rocky cloak]

Última pregunta y no te moleto más, realmente este discord es oficial de la empresa?

[robust wharf]

Yo no sé

[night cloak]

No sé si esta es la discordia oficial jajajaja

[rocky cloak]

@robust wharf ok bro saludo y gracias

@night cloak hablaré sobre ti amigo

[robust wharf]

Oh snap

[night cloak]

😋

[robust wharf]

De nada*

[night cloak]

envíame una invitación de amigo, soy un goig en la cama jaja estoy tan cansado @rocky cloak

[pulsar sun]

Why I don't get notifications of msgs?

Whenever I comes on discord I found thousands of msgs at a time

[night cloak]

I dont know lol @pulsar sun

U got notifications turned on?

[pulsar sun]

Does anyone know how it feels when you get banned without anyone reason

@night cloak yeah it's always on

[night cloak]

Meee i got banned from fa for no reason :(

[pulsar sun]

Did you got unbanned?

[night cloak]

Fa = forward assault

Nope

They said i hacked lol

[pulsar sun]

Lol

[night cloak]

I didnt tho, i was only shooting people threw 3 walls 😉

[pulsar sun]

It says I'm banned for 10 years and idk the reason only

[night cloak]

Ooof thats a heavy bann

10 yr lol

[pulsar sun]

Through walls wow

Does it work on pubg?

[night cloak]

Nah lol

I have pubg script tho. U know how to use game guardian?

Transparent walls ect

Unlimited ammo

[pulsar sun]

I've heard about it

[night cloak]

Insta kill

[pulsar sun]

It's not leagal

Have you used it?

[night cloak]

Its legal. Its just frowned apon lol

Yeah

[pulsar sun]

And you didn't got banned?

[night cloak]

Nope

Anti ban

Unbannale on pubg

[pulsar sun]

Wtf, why I got banned I've not even hacked

[night cloak]

I cant be banned lol

[pulsar sun]

I see many hacker in my game when I use to play

[night cloak]

Quick question. R u male or female

[pulsar sun]

I guess someone hacked my account that's why I got banned, nowadays there are lots of hackers tho

@night cloakwhy

[night cloak]

Just wondering lol

[pulsar sun]

Obviously male that's why talking to you lol

[night cloak]

Ooof Harsh

[pulsar sun]

I wanna get unbanned I was crown and invested my all pocket money in it and lost my friends too

[night cloak]

no seas una persona desagradable jaja

[pulsar sun]

Hello @MakersOfPubgMobile please unban me I've not done anything in game please recheck or have a conversation with me. I'm a fair player your can check my statistics and results also.

You*

[night cloak]

Jajaja, les suplico perra

[next shoal]

@night cloak English only please. And what would you like your name to be changed to? Because names need to be able to be tagged by staff. And if you don’t give me something to change it to, I’ll come up with something myself.

[night cloak]

I think ill keep it like this. As if u did change my name, that would be violation of my privacy and also u just tagged me right there

[stone hawk]

😂

[next shoal]

@night cloak ok. Fine by me.

[night cloak]

👍

[next shoal]

Hope you like your new name.

[stone hawk]

Hahaha

[night cloak]

#Report

@next shoal imma report you

I wish to remain anonymous so change it back

[next shoal]

@night cloak ok. As far as anyone is concerned, I have done nothing wrong. You are in our server, so you must abide by our rules or leave. So I’m helping you. You are still anonymous. Congrats. Multi use name.

@night cloak not gonna happen. I have to go now. Please take it up with other staff.

[night cloak]

They dont even answer

Imma leave 😿 👍

[mossy belfry]

Pubg Mobile ........ it's not fare with usss

U just banned me without any warning

I was playing with somehackers from a month and I don't know they were hacking....becuz was not knowing about hacking in pubg......but when I was got to know about this hackers.......the next day u banned meee........without any warning or something.

I used money for RP that all my money got wasted.....I collected my pocket money and spended whole of it in increasing Royal Pass

My father is a very poor business mann

He gives me money in sake to make me happy although he can't but then also he always gaves me money to make me happy....my dad's money it just got wasted because of this game.......I would have used this money somewhere else in other works buttt I was not knowing naa that I would be getting banned like this.........

You didn't gave warning......You didn't decreased the Merit .......You didn't helped in this.......Just u banned me directly for no reason......... it's not fare with true pubg lovers .......I love this game soomuch but the way this game system is ......whatever...... it's not fare with us.......other gamers would too have suffered this..

Pubg Mobile.....if u care about someone's money u will truly bann mee......I don't want to waste my father's money like this......he was so much happy seeing me happy when I was playing this game. Becuz he wants me stay happy without any tension.....butt you........ It's not fair with us...... it's very very very unfair😭😭

My Pubg Mobile
Account name : HunterHimanshu

If u care about someone's Money and life........U WILL UNBANN ME ........we are poor gamers not rich gamers who are living with many facilities and lots of money.......we care about our father's money😭😭

[lavish yarrow]

Report it to their customer support email

Make sure to be descriptive

Full sentences

And explain or elaborate

To them

So you might get unbanned

[night cloak]

@pulsar sun That's the risk of it. You can't spend it and then simply get it back. You'll have to contact customer support to see if you can get unbanned.

[mossy belfry]

@lavish yarrowwhat is there customer support email

[rain wraith]

Why? Not ranked.. i have 4k point

[grizzled slate]

@mossy belfry Maybe not do huge paragraph rants? Send your thoughts/appeal to customer service.

@rain wraith because your not in the top 100.

[rain wraith]

@grizzled slate but in season 2 I was in the top 300, now not ranked

[stone hawk]

Its bugged. I'm in top 100 on several and it shows me unranked. @rain wraith

[haughty cypress]

1. We have custom rooms @night cloak

2. There is not much point in suggesting it here since none of the game devs are in the server

[abstract moat]

They are

[rain wraith]

@stone hawk maybe next update 0.8 fix that

[abstract moat]

The community team are the devs

[stone hawk]

@rain wraith I bet it's on their list.

[rain wraith]

I found another error, when you are driving and get off the car in the first 6 seconds it is impossible to aim the button of the sight does not work the first seconds after getting off the car if you are the driver ..

[unkempt robin]

2nd day in a row where no one can join the game. And we all lose points

[steady cargo]

@half kayak How I can do RP quests of M24 now?

[half kayak]

@steady cargo m24 will now be spawned in the world.

[jagged saffron]

I want a new name~

[steady cargo]

@half kayak without update?

[next shoal]

@jagged saffron in game? Or here on discord?

[jagged saffron]

Discord e.e

[next shoal]

@jagged saffron this support channel is for PUBGm related issues. In the future, for discord server support, please go to #discord That being said, tell me the name you’d like, and I’ll change it for you.

[ornate cairn]

When will I be able to use my controller I got just for just playing PUBG

[night cloak]

@mossy belfry this is not the place to complain about it

@ornate cairn take that to #emulator-chat You should find an answer there

Or wolffe might be able to answer that

[next shoal]

@ornate cairn Maybe never. If it’s not supported now, it probably won’t ever be. The devs aren’t going to add support so I’ve heard as that would give an unfair advantage.

[uneven briar]

It's ok I got it

[next shoal]

At least you have a nice controller though.

[night cloak]

@uneven briar what ?

[uneven briar]

I thought u would be answering a old question

Of mine

[night cloak]

What question would that be ?

[uneven briar]

The royal pass problem

[night cloak]

And what's the problem

[uneven briar]

It's done, no problem

[night cloak]

😐

[uneven briar]

The problem was that the next week didn't work when it's the 3rd week but it back online

[night cloak]

Ok

[ornate cairn]

@next shoal so u tilling me I payed over 100 dollars on a controller for my phone just for pubg and it won’t even never work

[next shoal]

@ornate cairn most likely not. Sorry.

[ornate cairn]

Dang no wonder Fortnite is better

[iron hamlet]

Idk if I should txt to this chat or not but does anyone know when the 0.8.0 update'll come out?

[vocal minnow]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news. @iron hamlet

[iron hamlet]

@vocal minnow alright thanks

[vocal minnow]

👍

[south pawn]

The game isn't working on MotoG5 no more. But It was working bwfore the last update. I just want it working as soon as possible

Could you tell me if this will be fixed in the next update?

[cerulean pivot]

Does anyone know when sanhok is coming to pubg mobile if it even is

@ornate cairn just because your trash dont mean a controller will help

[latent frigate]

I saw a speed hacker in my game

But I defeated him lol

There needs to be a theater mode in pubg mobile

[verbal falcon]

@cerulean pivot I will come with 0.8.0, but there's no release date yet... #news

[iron hamlet]

Most likely will be released mid Sept or early October

Maybe as early as Sept 12

[cerulean pivot]

@verbal falcon thanks i dont care when it comes out as long as it does lol cuz i aint going back to fortnite that game trash

[ornate cairn]

@cerulean pivot how u going to talk shit I am way better than u I am like one of the best PUBG mobile players so how u going to talk why don’t we have a one on one and we will see who’s better

[cerulean pivot]

@ornate cairn lol ok says the person that has to use a controller

[verbal falcon]

This is not the place for that guys

[cerulean pivot]

Im just sayinf if you wanna use a controller you shouldve used the $100 to put twords a console

[kindred storm]

#questions my game goes smooth on cellular data but it lags when i play on wifi. Help me with this

[cerulean pivot]

@kindred storm it’s probably because your wifi isnt good it does the same thing for me

[kindred storm]

@cerulean pivot i have 50mbps speed wifi

Which regularly gives approx 40 mbps

[cerulean pivot]

@kindred storm i have good wifi to it just works bad for some reason

[haughty cypress]

Latency problems

[verbal falcon]

Speed isn't all @kindred storm

[haughty cypress]

Pretty common

[cerulean pivot]

Yeah it has to do with area and alot more stuff than just speed

[haughty cypress]

You could have 100gbps network but if your latency is crap then there is no point

[kindred storm]

@haughty cypressyeah

Does anyone have an idea when is 0.8 coming globally?

[cerulean pivot]

@verbal falcon do you know if the devs have completed 0..8.0 yes or not

[verbal falcon]

I don't @cerulean pivot

[storm flume]

We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.

[iron hamlet]

I got notice somewhere that the release date for 0.8.0 was Sept 12,10 or mid Sept or early October

[verbal falcon]

A lot of "or" lol ^

[tardy rune]

I tried signing up for the pubg mobile star challenge, but it says that the character id has already been used. Is there any way to remove that use and so I can sign up the team

[prime minnow]

When will the LITE version be out for my phone version and model

[fringe slate]

I need help, I have a huge problem and I'm being accused of something I didn't do

[prime minnow]

I have a Android Alcatel Raven LTE

When will it be available in the US in the NAE

I live in the United States North America East

[iron hamlet]

Try changing your location manually in setting in time and date

[prime minnow]

Ok

If it works

I download it

Then I change the location back or I leave it the same

[iron hamlet]

Idk

But just try it

[iron hamlet]

No not google setting the phone settings

Yea that one

Did you turn it off then download the app?

[prime minnow]

No

It's still not available

How do I change my location

[iron hamlet]

Idk

Maybe you should try looking it up online

[prime minnow]

Download a APK of it?

No

I don't want do get banned off PUBGM

...

[bright shell]

@mint dagger Hi mate. Could I have a word when you get a chance please. Cheers

[noble robin]

@bright shell what is the problem ?

We don't usually tag community team

@prime minnow use VPN apps , changing time does nothing!

[prime minnow]

Why vpn

[noble robin]

Vpn fakes ur location to some other place

Google it

[bright shell]

I would message him directly if he didn't have dms blocked. There's something I'd like to discuss with him. He may know what it concerns.

[prime minnow]

What if I have a built-in VPN on my phone

[night cloak]

@night cloak no

why does it not show up?

@night cloak pubg mobile lite is not out for everyone yet

i thought is was released in the us?

@night cloak

What was the reason of pinging me 😐

And it has not been released to the us yet

@night cloak even if its released in your country its only for low end device like 1 gb of ram .

oh

[cyan rampart]

To add, PUBGM Lite is restricted to Indonesia and Philippines at the moment.

@night cloak Read #matches; this channel is only for providing or seeking assistance.

[honest hornet]

@vital sluice any update to my question that I asked yesterday?

[limpid osprey]

I find it funny that they won't allow controllers but allow emulators. They should have never introduced the emulator. They say androids are not matched up against emulators but we encounter them a lot. Btw, is it possible to live stream via phone? Or they use a phone and live stream it with another device?

[hybrid vale]

i registered for star Challenge tournament but i didn't get confirmation mail and i also mailed Tencent but no response (wait for reply from 4 days)

[honest hornet]

@limpid osprey they should allow even phone players to use controller, keyboard and mouse. And for fair gameplay paired with the same opponent

[radiant mica]

There is no way you can come across emulator unless someone is playing on an unofficial emulator and knows how to bypass emulator detection or if you have someone on emulator in your team

[south pawn]

Can I use the same Facebook Login to play in Android and PC Emulador?

[honest hornet]

@south pawn yes

@hybrid vale what is your social networks you added and how much fans you have ?

[south pawn]

@honest hornet Won't bring me problems?

[limpid osprey]

@radiant mica That's what they say, but we keep encountering people using emulators.

[radiant mica]

How are you so sure?

Have you asked them?

[honest hornet]

@south pawn no there's nothing to be worried. When you play on PC you play against pc players that's the only difference

[radiant mica]

Or they maybe using tincore keymaps on the phone

[hybrid vale]

@honest hornet 10k susb on youtube channel

[radiant mica]

Attaching keyboard and mouse

[limpid osprey]

Considering their are hackers. I am pretty sure their are people using emulators

[honest hornet]

@hybrid vale did you try register again ?

[south pawn]

@honest hornet Ok. I'm gonna login in Emulator with Facebook as I do in Android

[hybrid vale]

@honest hornet i can't its says character id already registered

[honest hornet]

Okay, please contact PUBGM support @hybrid vale

@south pawn happy killing 😉

[hybrid vale]

@honest hornet i already mailed

[radiant mica]

I dont wanna discuss the capabilities of hacks over here but you clearly dont know stuff

[cyan rampart]

@limpid osprey You do realise that emulators are detected and emulator servers are different?

[honest hornet]

@hybrid vale I hope someone else will assist you 😔

[radiant mica]

Anyways

Where do i report hacks?

Any mods can help me?

[pulsar charm]

So what's pung gonna do about this hacker.

[limpid osprey]

Like I said, that's what they say. How certain are you that there are no emulators in android matches?

[honest hornet]

@radiant mica once your killed there will be (RED Report) button to the left bottom

[radiant mica]

Bcuz i ask them

[cyan rampart]

@radiant mica You need a video footage of atleast 30 seconds depicting the cheater. Send an E-Mail to [e-mail] with it and all the necessary details.

[radiant mica]

On voice chat

That's the difference

[cyan rampart]

You won't get a reply straightaway. Investigation takes a lot of time.

@limpid osprey Well, hop onto #pubg-mobile

[limpid osprey]

Sorry. It was a previous dicussion about controllers. I just added why prohibit controllers but allow emulators.

[cyan rampart]

@limpid osprey Alright. Just because you've asked this in support, I'll clear it out.
If you have ever played on an emulator, you'll get a message pop-up upon startup which says "Emulator detected. You and your team will only be paired with players using emulator".
This means, once detected, there is no way how emulator players can join a mobile lobby.

[hybrid vale]

@open hound @half kayak @sleek plinth registered for star Challenge tournament but i didn't get confirmation mail

[sleek plinth]

Patience

[hybrid vale]

sorry for taging

[pulsar sun]

What should I do now?

[sleek plinth]

Naa it’s all good

[hybrid vale]

@sleek plinth i already waited for 4 days

[cyan rampart]

@pulsar sun What seems to be the issue?

[sleek plinth]

Do it agian

[hybrid vale]

@sleek plinth what?

[pulsar sun]

I got banned for no rea can anyone help me through it?

[cyan rampart]

If you think you are innocent, either use the File Claim button in-game or appeal your ban in an E-Mail to [e-mail]

[pulsar sun]

I already did but no reply from the other side

I'm in depression now my monry, progress and friends are gone

Money*

[sleek plinth]

@pulsar sun if you need to talk with someone please tell me

I will help you

[pulsar sun]

I need helo

Help*

See my typing I can't even write properly cuz of this injustice

I thought this pubgm official server may help but there's no one out helping me through thid. 😞

This*

[night cloak]

@night cloak

[digital elk]

Hey, do we have dates/times on prelims and finals for the all star tourney?

[night cloak]

idk lol @digital elk

[pulsar sun]

Can anyone help me please?

[terse totem]

"NO"

[cyan rampart]

@digital elk If you do not find this information on the website, I'm afraid no one here can help you because even the staff here does not have any extra information than what we, the community members know.

@terse totem Avoid trolling in this channel.
@pulsar sun If you are referring to your ban, it has been answered and won't be answered once again.

[terse totem]

@cyan rampart my bad

[warm tulip]

Anyone know when/if there will be new items for purchase with fragments in the shop. Mine keep piling on up

[pulsar sun]

@cyan rampart so when will i get reply from the mail?

[cyan rampart]

@warm tulip Maybe in the next update.
@pulsar sun It can take from a week to a month. Patience is the key.

[stable willow]

why i am facing thess control problems

they are going out of my screen

@somber solstice

@sleek plinth

shall i use gfx tool to set my screen resolution

what should i do please somebody help

or is it because i used gfx tool

let me know

coz i haven't uses it

[cyan rampart]

@stable willow Is it the first time you're playing? Or was it fine before and this just happened?

[trim isle]

Anyone can donate me a skin

[stable willow]

@cyan rampart it was fine before but from 2-3 days i am facing problem i have to repair it always then it's back normal but i can't afford to repair it daily

[cyan rampart]

@trim isle Avoid begging for items here and keep this channel restricted to providing and seeking game related assistance.

[stable willow]

instead i used gfx tool yesterday my friend suggested and made screen resolution to full hd and it was normal

but again today it's back

😑

pubg is bugged by season 3

[cyan rampart]

@stable willow Avoid using GFX Tool, you can get banned.
You should report this bug to the developers in an E-Mail to [e-mail]

[stable willow]

ok ok ok

[pulsar sun]

@cyan rampart my all invested money will be gone till than.

[cyan rampart]

I am afraid I cannot help with that.

[pulsar sun]

What if I'm innocent?

[somber solstice]

No one here on discord has the authority to reverse ingame bans. Your only way of appeal is via email. Please allow a few days for a response, they get a lot of emails daily.

[proven moat]

I'm facing an issue of irregular ping. My connection is amazing but the in game ping goes insane, and i am losing my games at the final moments due to this very reason.
.968 ping.
If someone can help, do tell.

[tropic ravine]

@proven moat Please make sure that you have no issues with your network. If you are connected on a celular network, switch over to wifi.

Make sure you are also connected to the right region.

[proven moat]

Yeah mate, i tried both. The same issue is happening. It is since i updated the game

Yes. Asia. I did @tropic ravine

[fallen stump]

what about mine

[tropic ravine]

Can you try running a speed test to check your ping?

[proven moat]

Sure.

Wait a second

[fallen stump]

10 mins times still match not foumd

[tropic ravine]

@fallen stump are you on emulator?

[fallen stump]

@tropic ravine android

it only happen in fpp solo asia

[tropic ravine]

You can try repairing the game files.

[fallen stump]

okey lets try

[red harbor]

Hi , need help.

If I already registered for the Star Challenge with a team, but haven't completed 15 matches, can I Register for a new team?

Thanks.

@lime juniper

[fallen stump]

@tropic ravine not work

[somber solstice]

The wait time depends in part on the number of people who are queueing up to play the same mode. I know that hearing this is frustrating, but perhaps try again later.

[proud viper]

I registered to the Pubg Mobile Star challenge and Now I'm a little confused about the varification, I Have put My Coupon On my facebook page which is connected to my youtube channel which has 30k followers and I have also posted the coupon on Youtube Community tab. and Now my question is that Do I have to complete the 15 matches before 8th September 2018?

[fallen stump]

@somber solstice lol its been 4 days i havent play fpp solo it taking too much time 10 15 min

[merry dove]

What devices support UHD? I tried in my OP6 (SD845) I thought it was because I didn't have 4k display so I tried it on S9 but it doesn't work either

Also tried on Note8

SD835

[somber gale]

@merry dove ultra hd is not available yet on any phone

[merry dove]

Awesome

[proud viper]

Hey can anyone help me?

[icy carbon]

I play on High graphics but what’s this?

[somber solstice]

@fallen stump I mean, try at a different time of the day. That said, given what you've told us, emailing tencent is something that you should do.

One other thing: I have noticed, over the weeks that I've been playing on emulator recently, that wait times get longer the higher your rank gets, particularly if there's not a lot of people queueing up for the same mode in the first place.

[blazing saddle]

@icy carbon try playing on smooth. renders things on distance and its easy to spot ppl who are proning

[marble minnow]

how can i check my season 2 stats?

there was a link to check season 1 stats when season 2 began

[honest hornet]

@somber solstice if we registered our team for the PUBG Mobile star challenge tournament means we should not playing with other teammates?

I mean we can't play 15 matches in one day, so we take breaks and can play with other friends?

[honest hornet]

@somber solstice ??

[pulsar sun]

What do I do now?

[somber solstice]

Regarding getting banned ingame? If tencent isn't lifting the ban, unfortunately, all you can do is start over with a new account and play fairly. No spicing up your game play by using hacks/glitches, no gfx tools, no buying uc from third parties, etc. Just play the game in its unaltered, vanilla state.

@honest hornet not sure about playing squad games with other friends besides your registered team. Playing solos/duos in between registered matches is fine, just not sure about squads.

[honest hornet]

Okay thanks

[brave kiln]

Fix your game Tencent , today i saw 5 hackers, just today, we have Fast crawlers, xray, Aim bot , all kinds of hackers and its ridiculous nobody is taking the Ranks seriously anymore as we all know those on the top are mostly hackers,, its all over YouTube,, Now dont say well we ban them because thats not the point, the point is to fix your game so that is not vulnerable to any of this type of cheaters , otherwise the game will go down hill

[cinder flax]

@brave kilni know I meet with them every 2nd match

[brave kiln]

The sytem this people are using is GameGuardian and a script so please look into this thank you

[somber solstice]

I'm sorry, but this channel is not for complaints. For that, use #chat. Regarding hackers, there's no switch that tencent can flip and suddenly make the game unhackable. Hackers will always be able to get in somehow. Tencent is trying, they're doing their best to plug any backdoors that they can find but, as soon as they plug them, hackers will just find other vulnerabilities to exploit. It's a never-ending cycle and, ultimately, it is futile. Doesn't stop developers from trying. If they can give their players even just an hour that is hacker free, it makes the effort worth it.

[brave kiln]

Simply encrypt your files

So no edit or vulnerable files

[somber solstice]

You can send that suggestion to tencent via email at [e-mail]. Us here on discord can't do anything about it. But no encryption is fully 100% hacker proof.

[brave kiln]

Ok well i will send them a message, i understand its not easy to stop hackers but games like this, the first priority should be hackers,, strong anti cheats etc.. Like Facebook

As keep in mind this only damages the game and their profit

[somber solstice]

Well, games like this first priority should be the players. But I do agree that hackers and cheaters should be in the top 5 priorities. They probably are. But, in the meantime, it will seem like they aren't doing anything, just on account of how difficult the problem is to solve.

[fading bridge]

How to see my crew invitations?

[hollow brook]

Can you help me see the gaps from corner

[brave kiln]

Well yeah, one thing that can expose more hackers and get rid of them ,is by adding Spectator mode to Squads who have killed you or duos etc

[hollow brook]

@everyone