When*
#questions
native moat
rigid minnow
Monday @native moat
keen solar
honest hornet
@open hound why I'm not able to #481199256187699215
cyan rampart
No. But, you can get the progress of a bug elimination by getting in touch with PUBGMOBILE_CS@tencentgames.com
@honest hornet Send your clip to a moderator to get it approved. It if does, you'll get the 'Clips' role, which would allow you to post there.
honest hornet
Ok thanks
muted plank
steel canopy
How should I check my regional leaderboards?
cyan rampart
@steel canopy Press the Statistics button on bottom right and select 'Region'.
cyan rampart
That's right. And then select 'Region'.
cold spindle
anyone for help regarding custom server?
patent echo
@cold spindle what help do you need?
native moat
Fpp war mode coming??
night cloak
Is there still no fix to that UI border bug as seen on many galaxy s9 (plus)?
cold spindle
Hi @patent echo , I m from Amity University, we have a gaming Club and our department is planning to host PUBG Tournament For students and There 600+ PUBM players in our department only.
We need custom server to host events. If anyone could help.
patent echo
@cold spindle you can get a custom room card from the clan shop and create a custom room with it but 1 one room can only support 100 players
Or you can buy the elite pass and get 2 day room card
1*
patent echo
@latent vale customer service I think 🤔
night cloak
Shouldnt there be an option to appeal a ban?
patent echo
@wanton wagon that means the room has been started
wanton wagon
No it's not
patent echo
🤔
latent vale
@patent echo You mean.. ?
wanton wagon
Thank u
latent vale
@patent echo Looks like I can't send them direct-messages
next violet
Wrong chat
cloud isle
What @cloud isle
next violet
Anyways beta may work or may not work
cloud isle
@next violet what
next violet
#481209096192786442 is the right chat
cloud isle
Oh I'm sorry I thought it is beta support sorry
cyan rampart
@night cloak You can do your bit by reporting the stream on YouTube 😉
DM me the link.
abstract moat
Yes @woven nova
cyan rampart
@woven nova What kind of in-game advertising?
halcyon arrow
night cloak
@halcyon arrow war doesn't count towards rp
neat turret
Lmao
crimson kiln
What happen if we use gfx tool???
neat turret
Risk of being banned
glacial shale
shell bramble
so many hackers
elfin token
My account is bennd please help me
My account is benned please please help me tensent contact number
copper orchid
You deserve it bro @elfin token
Didn't you know the new merit Rules
Don't kill a teammate
You won't get banned or
Don't use any type of third party software
Or any GFX. Tool
ripe wing
Room ID 32401
Password evil
elfin token
Not kill teammate note use gfx tool
night cloak
@ripe wing take that to another chat not this chat
neat cloak
@tropic ravine when will y'all ever add better motion for the trench coat like in PUBG PC
patent gale
If u use ur old gmail
For pubg and sign
Out
Does it still save on the device
?
neat cloak
I think so
neat cloak
But you have to sign into ur old gmail @patent gale
patent gale
.
elfin token
Account benned my phone update after my account is bennd please help me
neat cloak
? @elfin token
neat cloak
How did you get banned
lime juniper
Please read this channel's pinned messages for further information regarding account suspensions, @elfin token.
(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)
neat cloak
There should be a wait time like 30 day or something @elfin token
elfin token
I did not play games and did not know anything
elfin token
Please help me
lime juniper
We are unable to help with this, @elfin token. Please read the pinned message.
elfin token
Yes
neat cloak
Wat does it say
elfin token
My account bennd 3650 day
please read my account unlock please
Please my account file is clim
Please
lime juniper
It says that the account has been banned, @neat cloak.
They will review your ban appeal as soon as possible, @elfin token.
elfin token
This has happened to my account and how it is bound, we do not do anything to him. Please, please file a file of my account, please.
grizzled slate
@elfin token You did something bad.
frigid urchin
There is bug in the game with backpack finishes .. every finish for the back pack is very dark to the person using it but it shows right when u look at someone else’s .
storm flumeBOT
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
lime juniper
Please tell them that we redirect you back to them, @night cloak. We have no power over in-game related matters.
lime juniper
We hope that the issue gets solved, @night cloak!
frigid urchin
What about the pack finishes ?
lime juniper
If you do not stop repeating the same over and over again, we will be forced to mute you, @maseeullah1#3996.
Please submit a ban appeal and wait for a response.
Feel free to report it by following the instructions above, @frigid urchin.
elfin token
My account unlock
rotund grove
storm flumeBOT
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
sonic dune
So i was playing squad and get naded by toxic indonesian teammate Kajungg (His id:515360832), for my loot and then watches me dying. Then another one of his friend PRGHawkEye (His Id:511959843) also joins him. Hence PRG wants me to turned on the voice chat and want me listen hik talkshit at me. Another teammate dont even bother to revive me and both toxic indo teammates. I actually recorded the video after i get naded.
daring quest
Anyone know why my screen freezes during games it just started doing this after the latest lil update
lime juniper
Feel free to send the evidence to PUBGMOBILE_CS@tencentgames.com, @sonic dune.
cyan rampart
@daring quest Does it occur randomly or at a particular event?
sonic dune
Thank you.
daring quest
Randomly I logged out and restarted my phone but it’s still happening ha
sonic dune
Wait, do i have to upload the evidance on youtube before submitting my report?
cyan rampart
@sonic dune Any trusted video uploading site would work.
sonic dune
Like youtube? @cyan rampart
lime juniper
If the video is too large for the e-mail, @sonic dune, you should upload it to YouTube or somewhere else.
sonic dune
The video itself last 1:39.
lime juniper
It depends on its size.
cyan rampart
@daring quest There could be various reasons:-
- Internet connection
- Device hardware
- Ping and the server you play
- Graphic settings
daring quest
The ping is regular 100 and below I’m playing on iPhone SE graphics are normal with colorfully like always for me wym device hardware?
cyan rampart
What are your device's technical specifications?
daring quest
Idk ha how you check that
woven nova
@cyan rampart it was get free uc here. and then they had a wensite adress in the world chat
gray crest
They didn’t though
gray crest
I knocked my friend down because he was stuck inside a wall.
cyan rampart
@woven nova You can try reporting them via in-game CS or via E-Mail.
sonic dune
I resized the video. Will the evidence i sent accepted it?
woven nova
love to
sonic dune
@cyan rampart 1:39.
woven nova
if i could get them in the act again
daring quest
@cyan rampart iPhone SE
cyan rampart
A video more than 30 seconds long with a clear footage of the rulebreaker stands valid, @sonic dune. So, yes.
sonic dune
Okey. Ty @cyan rampart
cyan rampart
@daring quest So you have 2 GB of ram, am I correct?
daring quest
Honestly don’t know I know it’s 96 64 GB of space
neat turret
2GB is only for Android devices. iOS can run it fine with 1 and 1.5.
cyan rampart
@neat turret Can you assist him, then?
daring quest
Honestly don’t know ha 96 or 64 GB of space
cyan rampart
I do not have much knowledge about iOS.
sage widget
Anyone know when 0.8 launch global stable
daring quest
Well dang appreciate it
tribal hull
My squad tpp Asia rank is not comming
It says I am not ranked
Anyone k ows any solution ?
lime juniper
It is only a visual glitch, @tribal hull. If you are ranked, check your account from a different account.
peak wadi
any news on optimizing ?
tropic ravine
@neat cloak that will be up to the devs to implement in later patches.
neat cloak
@tropic ravine OK
worldly zenith
is this guy a hacker
exotic orbit
probably just lag + his good aim
seems fine to me
nothing else really suspicious to me @worldly zenith
obsidian coral
Help
exotic orbit
lag spikes wont show
sometimes you have lag spikes which leads to death like those. ive been in both ends
obsidian coral
I have a high end phone but since the latest update it lags so much
crimson kiln
Has anybody got banned for using gfx tool. I need official confirmation
ebon nacelle
@crimson kiln yes you'll get banned for using gfx and plenty of people have been banned already for it
hollow ridge
I got banned for 30 days... Can I know the reason??
oak quail
I miss used my rename card like a week ago and i’m just now realizing it, is there anyway i can change it
wicked tinsel
Can I get permission to go to post in clan-recruiting
grizzled lark
@wicked tinsel yes u can, Talk to a moderator for that
static cloak
@hollow ridge have you done friendly fire or try to hack the game or use third party apps for increasing frame rate and graphics
hollow ridge
@static cloak No... Nothing
static cloak
@hollow ridge ask developer team about your problem go to game settings and then click on coustomer care
upper rampart
@static cloakbtw friendly fire only decrease the merit and rank
static cloak
@upper rampart no byt from 0.7.5 you get temporary banned too
@wicked tinsel have some conversation with moderators about it
wicked tinsel
I did
mild shadow
Hey could u link me star challenge eu registration ?
oak quail
@grizzled lark How do i change my name without a rename card? i screwed up my name and i wanna change it
chilly cipher
Hey I'm getting a new phone soon, does anyone know if/how i can transfer the data from pubg
grizzled lark
@chilly cipher what kind of data?
chilly cipher
@oak quail if u complete progress missions 1-10 ull earn one
clever cobalt
I played a match like 3 hours ago then I logged on and it says I'm banned for 30 days. And I do not use cheats or any kind of third party apps like gfx tools
chilly cipher
tbh all data m8. U no like rank clothes money that sorta stuff
clever cobalt
Anyone knows why did it happen? Thank you
chilly cipher
ah i dunno then sry. Theres lots of achievments u can complete to earn id cards
I've got a few spare. I'd gift u one if it was possible dry m8
static cloak
@clever cobalt just go and ask to developers
clever cobalt
How can I do that? Little help needed
static cloak
@clever cobalt go to settings if you see down there is coustomer support
clever cobalt
I can't go to setting since my account is banned perhaps
verbal falcon
After you got banned, when you open the game there should be a way to "appeal" from the main menu or so. @clever cobalt
night cloak
Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
verbal falcon
Depending on the amount of requests, it can take few minutes up to several days @clever cobalt
clever cobalt
What happens to the people who gets 10 years banned?
Do they ever get back their account?
night cloak
I got banned
For use Game Tuner before.
@clever cobalt i can't
I don't know the others but i can't.
clever cobalt
@night cloak wym u can't?
night cloak
They only says you need the wait your 10yrs
clever cobalt
@night cloak u got banned for 10 years?
clever cobalt
@night cloak shit why?
night cloak
@clever cobalt using Game Tuner for make game UHD.
clever cobalt
Damn so did you file a complaint?
clever cobalt
When did u get the reply from them?
night cloak
-Send all game files in Tencent Service
-Sends ScreenShots in game
I maked that in EMAIL
But, always they says you need wait 10yrs.
clever cobalt
That's unfortunate
night cloak
Bryan, Rykee and Others...
clever cobalt
Sorry to hear that
night cloak
@clever cobalt and im streams while playing sometimes.
I started to play this game in pre-alpha
Wait pls
My account.
It Rest in Piece now.
clever cobalt
I'm sorry about that
clever cobalt
Got banned for 30 days
night cloak
You?
clever cobalt
Reach
clever cobalt
Anti cheat?
night cloak
But its more than.
clever cobalt
And when did u get banned?
night cloak
@clever cobalt using Game Tuner (in Samsung Apps) and get UltraHD Graphics.
And get bans you for you changed a file in game.
clever cobalt
Yeah no shit
clever cobalt
U started playing again?
night cloak
@clever cobalt yes
night cloak
ur matchmaking is so broken
Im playing on EU
Asia is Shit. I know.
i have to play miramar cuz erangel takes longer to get in a match... 6 mins... on miramar my mm times use to be 2 mins now its 3-4 mins like what the
its so dumb
@night cloak miramar is bigger than erangel but erangel have more hiding spot in grass
mild shadow
Hey could u link me star challenge eu registration ?
night cloak
And more blanks.
ionic blaze
And more blanks.
night cloak
@mild shadow in game.
mild shadow
Nope
ionic blaze
In game is na ONLY
mild shadow
Not eu
night cloak
last season i had to play on another account just to play because my main could not get in a game
devs dont like good players ig
@night cloak i got banned bad dude.
I hate my own life.
ionic blaze
Stf u
clever cobalt
@night cloak I play on NA
ionic blaze
Nobody cares
night cloak
@clever cobalt NA is good.
lethal bobcat
@night cloak are you my friend r4w kirito?
clever cobalt
Better than Asia lol
ionic blaze
@empty plumeport
night cloak
Now acc and graphics ;_;
ionic blaze
@empty plumeport
drowsy arrow
Today I came across a full team of infinity life hackers. I and my teammate shot them a lot and game many headshots. Plz fix it game tensent.
Today I think I came around atleast 8 -10 hackers
Infinite life hackers are the worst
drowsy arrow
Other ones I can kill them but no them.
drowsy arrow
I even got matched up with a hacker today too. No fun playing with such players
night cloak
They always find a way to hack this game.
They need to apply uptades with play store for UNMODDING
Or needs to be verify Google Play Games
drowsy arrow
I know I used to play the console version. I stopped because of the hackers.
night cloak
They aren't bannable, you know that?
I searched all of them with this guy "P1911 in 1 hit"
I hate all of them.
drowsy arrow
Same here
night cloak
Who?
balmy sleet
I just wana know that when sanhok is coming
upper salmon
Middle of September from what I’ve been told
faint sleet
When's 0.8?
If not sure please Bluehole put fuxed dates so less questioning about it
*fixed
upper salmon
Middle of September or around there I think
faint sleet
Next week?
upper salmon
Or the week after that I believe
faint sleet
Ok thx
upper salmon
Np
haughty lake
Where is the merit page?
You should be able to appeal Merit demotions. I had a squad of undesirables throwing grenades at me the entire game. So I killed him in self Defense.
dull vapor
@haughty lake even if they started and you killed them at last...your merit will be lost..(cause they will report ya)
haughty lake
Doesn't that seem like a broken system?
In such a system, choosing to be a pacifist seems like a wimpy move.
night cloak
haughty lake
They should be able to confirm antagonistic attacks on teammates within a match
night cloak
my waiting time weee
brisk loom
What do I have to do to get the white m16 skin from the clan mission
night cloak
@night cloak Email your suggestions to the developers at PUBGMOBILE_CS@tencentgames.com.
paper zodiac
Can someone tell me why this poor driver didn't kill me?
night cloak
Hello
i already sent a message in customer support about this but i'll do it here too, anyways
i deleted pubgm like 1-2 months ago and i'm almost sure i logged in in facebook with that account but when i just redownloaded it and tried to login with facebook, i didn't find anything, i had to make a new profile etc
the account itself is still there if you search for it
no idea how to get it back
ebon nacelle
@night cloak nothing anybody can do here about it, only thing to do is wait for their customer support to contact you back
night cloak
well if anything gaming has taught me, customer support never does anything, are you sure they'll help?
My game freezes and shows this when trying to launch
ebon nacelle
@night cloak yes they'll help, they've always responded to me usually within 24 hours
@night cloak you have to use WiFi to download it or either use your mobile data
night cloak
but what would they probably do in my case? would they just simply give me the account back or ask some verification questions or something?
ebon nacelle
@night cloak they'll ask you questions and check to see if the account was linked to Facebook and if it was they'll help you get it back, but if it was never linked to Facebook for some reason then unfortunately they won't be able to do anything.
night cloak
oh, okay, thank you
ebon nacelle
👍
night cloak
@ebon nacelle it freezes on that screen, and there are no buttons
ebon nacelle
@night cloak are you able to use mobile data?
If you are, reset the app and try it again
night cloak
When will I be able to login with beta
Wont let me go past that screen, just deleted cache and data, neither helped, the bug is still there, looks like I just have redownload and hope the bugs gone
It says max registration reached
When will they add a higher limit
?
???
lavish yarrow
Probably in the future
hard parcel
hello pubg mobile there's a query I have to have regarding pubgm star challenge
since it says anyone who have 1k subs on any streaming channel or app
so I stream my pubg videos on Bilibili it's a Chinese application made for streaming gameplay videos and anime
so I have more than 1k subs in it and 100k overall views on my videos does that make me qualify for i
It*
twin egret
Crown getting bronze n gold teammates wtfff
hard parcel
Any admins or mod who can help me with my queries
neon patio
@paper zodiac This is what we call Desync. For example, on his screen your probably 2 feet to the left, while on your screen your 2 feet to the right, but the server says your 2 feet south. It's basically a form of server lag.
@hard parcel All of the information is listed on the website. If you meet their requirements, that means you are Eligible, but not guaranteed to be selected.
@twin egret Make sure your playing on the correct server that features your crown rank.
bitter breach
Whenever I play the game it my ping sometimes goes all the way to 900 and I can't finish a match before getting 'server timed out's message 3 times even though my internet connection is completely fine
neon patio
@bitter breach While your internet can be fine, it's still possible for it to fluctuate randomly. This can happen if anyone else is using the internet your playing on, whether its streaming videos/movies or gaming.
bitter breach
Is there any way to maintain the consistency of the internet connection while I am playing the game? @neon patio
neon patio
@night cloak The queue time is purely affected by server population. Each server has it's up times and down times, and with the FPP and TPP servers in mind, the population is cut in half. For faster queue times, it's recommended to have a full squad so the system doesn't waste time looking for random solos and duos to pair you with.
@bitter breach Unfortunately the only way to do that is to make sure absolutely no one is using up your internet, or to upgrade it.
bitter breach
Ok
night cloak
@night cloak nope, just gotta wait for good people to be on, rip the 2 hour waiting time before
bitter breach
What are the criterias for becoming a content creator?
neon patio
@night cloak As I stated before, queuing with a full squad will speed up the queue process.
@bitter breach The requirement to apply is a minimum of 1,000 followers on Twitch or 1,000 subscribers on YouTube. For more information and to apply for the this program, visit http://pubgmobile.com/en-US/pwk. In case you receive an error 404 message, request the desktop version of the website. Alternatively, visit the application directly at https://gch.tencentgames.com/.
bitter breach
Ok thanks
paper zodiac
Thank you ❤ 
opaque mist
Anyone know how to see your season 2 stats
lavish yarrow
I think theres no way as of the moment to see your season 2 stats
opaque mist
):
twin egret
@neon patio I’m not a dumbass lmao I play on the correct server idk if I’m supposed to be getting matched up w bronzes or if its just a bug
opaque mist
It usually goes to the most available people who are queuing up according to your rank so maybe no diamonds/plats/crowns were queuing up with random squads but that’s unlikely @twin egret
neon patio
@twin egret
Watch your language
night cloak
Stuck here.
tiny lotus
anyone wanna duo
peak wadi
hello mods any updates on optimizing?
neon patio
@peak wadi You need to stop asking the same question over and over again after being answered.
peak wadi
oh sorry I didn't see the answer so thought it was never answered @neon patio
neon patio
@tiny lotus Not the channel to be looking for teams. Try the LFG channels.
peak wadi
pardon @neon patio
if you could answer me one more time that do be great
& kindly tag me if you do so 🍺
neon patio
@peak wadi Well this is your 4th time asking that, all information on updates will be featured in the #community-news and #news
peak wadi
isn't there like a updates road or somthing ? @neon patio
becuse it was running decent on my phone after this update it's upside down
neon patio
@peak wadi No, some updates will feature a change-log, some will not.
peak wadi
ah I see, anyhow I can fix my game @neon patio
native moat
Here the Royal pass missions are not updated?
neon patio
@peak wadi If you can tell me whats wrong with your game I can suggest some solutions.
@native moat The week hasn't finished yet for the royale pass
peak wadi
lags fbs drop on lowest settings while I have 3 GB ready to use, still the iph5s runs better then mine @neon patio
neon patio
@native moat The royale pass has it's own weeks.
It's lined up with the end of the season
@peak wadi It could simply be your phone lacks the resources the game needs.
peak wadi
not really it's newer then the iph5s it self
plus 1GB ram vs 6GB ram which 3.8GB is ready for use
its like iph5s on its early days when PUBGM dropped but after optimizing the game for this device it was great again & can run better then mine where my device is years ahead of the iPhone5s
iph5s was lack of resources too but could you tell me how did it mange to run the game better then mine ?
@neon patio
cyan rampart
@real urchin Do not misuse this channel. Keep it restricted to providing and seeking assistance.
real urchin
wek, sorry thn, we ar looking fr talent
night cloak
si senor
loud rampart
When will sanhok come out?
night cloak
tomorro @loud rampart
loud rampart
🤔really?
errant whale
How to report teamates
real urchin
its not comming tomorrow dude
slate citrus
I will tell u privite
slate citrus
No bro
real urchin
why privite thn
slate citrus
I dont want to get in trouble
real urchin
wkwkwkkw netral people
slate citrus
Say i know someone that works on the game
real urchin
im work for them
slate citrus
Wow
slate citrus
So privitly tell me when to prove u are right
foggy marten
Anyone how I can become a tester for pubgm
haughty cypress
#481208797352951851 @foggy marten
slate citrus
Yup
foggy marten
Thanks bro
cyan rampart
@night cloak I'm spotting you trolling for the second time now. Avoid doing it.
supple wasp
Hello support team i want to ask if playing with controller on pubg mobile is allowed
Actually gamesir controller requires additional app to run over pubg
So if its allowed then only i will buy
night cloak
no @cyan rampart
cyan rampart
@supple wasp Not recommended but it is allowed.
supple wasp
@cyan rampart ok
limpid osprey
It is considered a third party software similar to gfx tools as it modifies the game. @supple wasp
foggy marten
@@half kayak how can I become a pubgm tester for India
wild mica
fpp or tpp for the star challange??
cyan rampart
@foggy marten As long as you're playing BETA, reporting bugs and completing the survey, you are a public BETA tester.
trail roost
cyan rampart
DM your clan recruitment post to any available moderator for approval. If it gets approved, you'll get theRecruiter role which will allow you to post in #clans
knotty rain
Is this the official pubgm server?
night cloak
@knotty rain yes, all questions related to the server can be answered in #discord,this channel is specifically for the questions about the app
knotty rain
👀 👌
severe jolt
Support for missing UC after Purchase ?
cyan rampart
@severe jolt Do you have the transaction receipt?
severe jolt
Yes. Got everything like a normal purchase.
It did it last season to :/
cyan rampart
Get it touch with game staff via E-Mail (PUBGMOBILE_CS@tencentgames.com). Attach evidence as well.
severe jolt
Thanks 💪🏻💪🏻💪🏻
velvet beacon
Hey
cyan rampart
@velvet beacon Hello. Is there something I can assist with?
tacit lava
worthy sandal
My friend knocks and kills a player and the kill counts for me and not for him. Is there a bug that makes that happen?
trim swan
Hello Pubgmobile
Plz help me I am not use hacks any app but I got banned .
@open hound help me
Team pubgmobile
worthy sandal
Check pinned messages
haughty cypress
Did ya use gfx tool? @trim swan
trim swan
Nop
haughty cypress
Did ya ask for refunds?
haughty cypress
Then email tencent about it
trim swan
Yes
haughty cypress
Asking here wont get you unbanned
worthy sandal
...
trim swan
????¿¿¿¿
trim swan
Hello ,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
Your account has been permanently banned and you will not be able to use it before the ban period is up.
Please note that any rule violations in the game (for example cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.) that are detected by the system will cause the account of the violator to be banned.
If the rule violation occurred after your account has been hacked and thus affecting the game as a whole or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
We apologize for any inconvenience caused.
Kind regards,
Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
This mail receive
Help guys
worthy sandal
How long is the ban period
trim swan
I thik so 1/9/2018
30days ban
Not use hack and no gfx tool and any software
@worthy sandal help me
warped solar
@neon patio Dhruvin needs help
silk hamlet
How to fix the problem when 7 can’t turn around ur character I even restart my device but my character only go into streat line anyone help?
trim swan
@rare sable i need my acc he is ban. Not use hacx and not use any software plz help me
silk hamlet
@trim swan lol ya right
trim swan
My acc is ban not use hack and any software but I got ban I am legit player
Yes
@rare sable hindi ¿
How to unban ¿
Okz
@karn#1738
@jolly charm @haughty sleet help me
eternal shuttle
shadow monolith
154140716 - the error code I get on my wifi,on cellular it's fine
night cloak
Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers.
@agile axle @trim swan However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible.
agile axle
No he is no replying me
night cloak
@delicate wave Try what is mentioned above
delicate wave
Okk
trim swan
Hello ,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
Your account has been permanently banned and you will not be able to use it before the ban period is up.
Please note that any rule violations in the game (for example cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.) that are detected by the system will cause the account of the violator to be banned.
If the rule violation occurred after your account has been hacked and thus affecting the game as a whole or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
We apologize for any inconvenience caused.
Kind regards,
Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
I got this msg
night cloak
@agile axle They can't reply immediately. Please be patient
agile axle
Can you help me zino
night cloak
I'm only staff of this discord. I'm not able to help with bans
trim swan
Plz unban me @night cloak
night cloak
@trim swan you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible.
@agile axle Facebook can not help with your ban.
trim swan
Plz @pubg
rare sable
Sir,
This is my recoded sentence.
As I told before I am extremely offended by these users named below and falsely reporting me. If strict action is not taken against these users I will file case against them and your community in local law enforcement for defaming me and hurting my religious emotional sentiments.
Sincerely,
Shreyas Deshmukh.
night cloak
Yes but they communicate with email
trim swan
I play facebook aacc with
agile axle
Ok
trim swan
Plz help me
rare sable
Sir,
Please help me with this as soon as possible for future Actions
Sincerely,
Shreyas Deshmukh.
trim swan
Help me
worthy sandal
@rare sable pretty sure they didn't read it correctly. Either way go to #discord. This channel is strictly for pubgm app
night cloak
@trim swan I understand that you play using a fb account but this has nothing to do with your ban and affects the outcome of this in anyway
worthy sandal
I have a question.
My friend knocks and kills a player and the kill counts for me(and not him). I didn't even fire at that player still I got the kill. Is this a known bug?
night cloak
I'm afraid I can't do much with your ban
worthy sandal
Happened several times in the last few days
night cloak
@worthy sandal Its been mentioned many times before. Looks like it is a common bug
worthy sandal
Hmm ok thanks
night cloak
how do i report cheater? i have video proof
storm flumeBOT
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
agile axle
When they rply me
night cloak
@night cloak ^ please read mentioned above to report hacks
rare sable
@worthy sandal Sir
I can show you previous chat screenshots they were teasing me from long time since 11.00 am when I wrote I am from India. They are using abusive words you can see in screenshot below 👇
rare sable
@worthy sandal Thanks for your Help
cyan rampart
@trim swan You mean, yoy have been banned for no reason?
worthy sandal
If file claim doesn't work then just wait the ban period
There is nothing anyone can do about it here
cyan rampart
What is the ban duration?
worthy sandal
Atleast it is 30 days and not 3650 days
cyan rampart
Did you buy UC or Royale Pass?
cyan rampart
Here. You have brought Royale Pass cheaply from a third party seller.
trim swan
No
cyan rampart
Or, you tried to refund the payment.
cyan rampart
Are you selling your account?
cyan rampart
Well, if the authorities have a slight doubt in the transaction, you'll get banned.
That is what has happened.
File Claim.
trim swan
I don't. No¿
honest hornet
@merry sandal I need to be PUBGM content creator. Where can I get the link?
open spear
There is a bug in the game
Sometimes I can't aim
I mean I cant move my crosshair at all
rare sable
How can I get Channel ID
night cloak
Can i play pubg mobile on intel gd graphics?
elder rapids
What's new in pubg mobile 0.8.0 can anyone tell me????
night cloak
@elder rapids check pinned messages in #481209096192786442
how i get recuiter role
?
honest hornet
@somber solstice I need to apply for PUBGM content creator role , Were can I apply?
somber solstice
https://gch.tencentgames.com/ @honest hornet
honest hornet
Thanks
somber solstice
@night cloak dm me your recruitment post for review. There's a strict limit of one post per clan per week
woeful wigeon
Is the backpack darker than it should be? Ive seen videos where its a much lighter tone, in game its almost pitch black in certain parts of the map
honest hornet
royal sparrow
Hi, is there any way to unlink FB or VK from your account?
honest hornet
@somber solstice can i get the role in server ?
neon patio
@woeful wigeon It's possible in other videos they run different Style settings (Classic/Colorful/Realistic/Soft).
This is what it looks like for me, with the "Realistic" style setting.
neon patio
Are your settings relatively low?
woeful wigeon
yea, balanced with medium frame rate
neon patio
Just to test things, try turning your graphics settings up to see if the backpack get's lighter. It's possible the lower settings could be preventing light from casting onto it.
neon patio
No problem
somber solstice
@honest hornet if you have been accepted into the program, someone will take care of it. Just signing up for it via that link is not enough. You have to wait for tencent to contact you.
honest hornet
ok thanks
lime juniper
It is unfortunately not possible to unbind an account once bound to a social media account, @royal sparrow.
lime juniper
Correct, @royal sparrow.
versed hawk
versed hawk
Tired of hackers
Almost every game i play i face a hacker
dapper acorn
#481208797352951851 i want to download beta pubg
#481209096192786442 i want to download beta pubg on iso but how?
winged ice
marsh plaza
Hi I accidentally bought an in app purchase, is there any way of a refund?
twin egret
I made it
haughty cypress
@marsh plaza yea, there is forced refunds but that can get you banned
amber delta
@marsh plaza contact google support
marsh plaza
Ok how do I do that?
haughty cypress
Yea contact google support
marsh plaza
I’m with apple
haughty cypress
Then contact apple support
amber delta
Open play store in desktop or in desktop mode in mob and then go to your orders
@marsh plaza contact apple support then
marsh plaza
I’ve tried apple support but it said it is non refundable
haughty cypress
Oof sux
amber delta
Google do provide refunds
marsh plaza
$50 too
haughty cypress
Then there is no other way sadly @marsh plaza
marsh plaza
Ok
amber delta
Ooh!!
@marsh plaza google about apple refundong process
You can surely get a refund!!
red abyss
Hello. I've cut the game from Gmail and Facebook, but when I get into the game, it's plugged in
rancid tide
You already plugged it in. Try uninstalling it.
red abyss
How do I uninstall it?
rancid tide
Do you have normal PUBGM on google play or the beta or emulator?
red abyss
normal
rancid tide
Android or IOS device?
red abyss
android
rancid tide
Go to google play and search up PUBG
There is an uninstall button.
After pressing it, Install it again.
red abyss
ok thanks
rancid tide
No problem.
brittle flume
rancid tide
Did he hack?
fiery sable
Guys can someone give me pubg beta link ?
I lost it and now i wanna give it to my friend
Btw i won my first sanhok match
rancid tide
Nice
rancid tide
Anyways, the link is in #481208797352951851
fiery sable
Thanks
rancid tide
Np
fiery sable
Btw u can add me my ign is SniperKarrie i am ace player and weapon master
We can play together tho
rancid tide
Sorry I don't have beta. But 8f you have normal my IGN is RVwierdo
fiery sable
Nah i was talking about normal version only
rancid tide
I am a casual player and only play for fun
fiery sable
Bcoz beta is just for testing and all
rancid tide
True
fiery sable
Okay alright
unkempt lily
Hello when the new sanhok map out??
rancid tide
Next update as far as I'm concerned. No one knows when it is coming, unfortunately.
rancid tide
@night cloak google play store?
lime juniper
Are you able to provide a screenshot of the issue?
lime juniper
You should clear up some space in the internal storage.
rancid tide
You got Samsung right?
lime juniper
You have too little space left.
night cloak
@rancid tide true.
rancid tide
Lemme show you a way
rancid tide
Go to settings and there is a button that says "device manager" that clears up temporary space.
night cloak
I pushed that too.
rancid tide
Then take off some photos or apps you don't use. Or an SD card.
cold flare
@nick Any reason to why we havent been verified for the Star Challenge tournament @open hound
lime juniper
Delete unwanted files or move them to your SD-card, @night cloak.
night cloak
@rancid tide i deleted 5 game and 1078 photos.
rancid tide
Ask error
lime juniper
Again, can you please provide a screenshot of the issue? Of the message? It will help understanding.
lime juniper
Why do you install from APK?
rancid tide
Wait... what type of phone do you have?
lime juniper
That means you need 3 GB+ of free storage.
rancid tide
Oh s9+?
night cloak
Yes
night cloak
My budget
lime juniper
You only have 2.5 GB, @night cloak. Free up some more space. Or if you want, I can send you the APK and OBB files. This will not require 3 GB.
rancid tide
App sharing?
night cloak
Yes.
rancid tide
Hmm... what about an SD card?
rancid tide
Wdum?
night cloak
Wdum?
rancid tide
Wdum by deleting all of the inside?
rancid tide
I wouldn't
I would buy an SD card. Solves a lot of problems and they are like 5 bucks.
night cloak
🤔
rancid tide
But whatever fruits your loops.
lime juniper
Then move huge files from your internal storage to the SD-card and it should solve the storage problem.
lime juniper
You did not free up enough storage from the internal storage.
Download these files instead, @night cloak:
- APK: https://drive.google.com/uc?export=download&id=1O3f6gfgCB44LBsE0Ujm0OGWWPu3LYuD7
- OBB: https://drive.google.com/uc?export=download&id=1D-3nfxDI_bdoyulbHgTiSSZt0KOQ6rmk
Install the APK file and move the OBB file to internal storage - Android - obb - com.tencent.ig.
lime juniper
So you are talking about the beta version?
vocal portal
Do IOS devices work with discord voice now?
night cloak
@Kappacino#7685 I think so.
vocal portal
I see. I’ll try squads then. Thanks heaps
raven schooner
crimson kiln
Can we restore deleted message??
night cloak
@crimson kiln nope.
cyan rampart
@raven schooner Do you have a room card in the first place?
cold flare
@half kayak Can you please reply?
How do we get verified for the tournament? Ive put the badge on my yt channel.. im just waiting for the staff to verify me. How long would that take
@somber solstice
subtle flame
@lime juniper can you help me
hollow ingot
grave shore
What's wrong with the EU server ? The last 2-3 days I've been getting major lag
viscid barn
Hey anyone can tell me what pubgm team announced yesterday I might have missed the news it was on discord
rich burrow
Is the chinese version considered a hack?
somber solstice
@cold flare I'm sorry, I don't have details on that. All I can say is that the time it will take varies from person to person. If I get any updates, I'll let you know.
cold flare
Alright
random osprey
worthy sandal
It is a in-game update. Sort of like a patch with various bugfixes and season 3 stuff @random osprey
It changes your version from 0.7.0 to 0.7.5
stable ether
Guys I am an elite royal pass user I completed my 10 missons 2 days ago and used that 100 points to rank up but still till today I did not ranked up ,I used those points but still no points
HELP
I am still at Lvl 17
I had bought elite pass because I did calculattion and then only I thought about this royale pass
I have to complete all the mission till week 12 to get Lvl 100 and get that scar l blue skin
But if I don't get those 100 points I won't be able to get it
Please some one help me
night cloak
Then why not contact the developer
stable ether
How to contact them
night cloak
stable ether
In game customer care doesn't respond as they used to do it before
night cloak
You can found it in the game desc
storm flumeBOT
You can contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com or via the game settings.
shy meteor
Why the labour medal item is still in inventory? Does it have future values?
vital sluice
As of now ,it's useless .
Maybe in future we can convert them maybe .. not sure @shy meteor
shy meteor
👀
dim adder
who decides what word is bad and what is good
odd marlin
yes pubg i have a thing why are they so amny hackers in the game?
it is just pissing me off now never playing this game if the hackers are still there
hearty hatch
hollow echo
Gone
hollow echo
Huh..I thought you had it
clever rapids
İdk it just appeared in my hand
lime juniper
This is a known issue which should be corrected soon, @clever rapids.
lime juniper
Feel free to report them by sending an e-mail to PUBGMOBILE_CS@tencentgames.com, @hearty hatch.
abstract hull
Hey guys
lime juniper
Hello, @abstract hull! How may we be of assistance?
abstract hull
Sir I would like to inform about a player who killed me as he is my teammate
And no action is taken on him
lime juniper
Feel free to report them by sending an e-mail to PUBGMOBILE_CS@tencentgames.com, @abstract hull. Please be advised that they receive hundreds of support requests all the time. This means that it may take some time to review your report. Please wait patiently, and understand that we (contributors and moderators for this Discord server) are unable to do anything with this.
abstract hull
Thanks for your support sir
lime juniper
Should you have any other questions, concerns or inquiries, do not hesitate to contact us back!
shy meteor
Any news abt pubgm lite?
Will it come n 2019😂.
After gfx tool is announced as bannable app my gameplay expiereince is as rekted as the answers we get in support😂
lime juniper
Unfortunately, we do not have any information regarding the global release of PUBG Mobile Lite at the moment, @shy meteor. However, as soon as we have more information in this regard, we will publish it in #lite-news.
shy meteor
So you are not even confirmed that it will come this year😂
lime juniper
That is confirmation we do not have.
shy meteor
👌
abstract hull
Any information about global release of 0.8.0 version
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
ornate marten
abstract hull
@ornate marten ok sir thanks
fiery sable
why my game is saying "Server did not respond "
when i open game it says this
pubg mobile beta 8.9
0.8*
lime juniper
Please use #481209096192786442, @fiery sable.
open oracle
I have a channel with more than 2000 subs on YouTube but i don't do streaming of pubg there,
Can i apply in the tournament??
feral oak
When's 0.8.0 releasing on global version?
rapid dove
night cloak
@rapid dove don't spam
solemn oxide
Hi
brave aurora
When come 0.8.0 update?
nocturne void
hello. when you creat new donate sistem?
sour gull
hollow echo
Wonderful
neat turret
Known issue that app isn’t allowing logins? Or is it just me?
desert knoll
Can anyone please tell me why season ranking is not updating.. Even I got + points...
You can check screenshots
Note:- I have played in same server and same mode....
fallen stump
why fpp solo is taking too much time to find a match it tooks me 6min
neat turret
The white number is the total, including the +22. @desert knoll
desert knoll
@neat turret
No buddy
The +22 points should add once you check your previous career results
neat turret
They're already added. You were at 3213 as of your last game, then you earned 22 points, totaling 3235, which is the updated total.
neat turret
You're not in the top 100.
desert knoll
Ok.. Thanks
I will check once again... By playing 1 more match....
dense plover
@neat turret no. that's not the case. i am in plat 4 in fpp and it shows my rank perfectly fine. even in s2 it showed my rank fine even when i wasn't in top 100.
fallen stump
@dense plover i am in 100 but it dint show its bug
latent frigate
I think the merit is broken
It says i killed my teammate even though i downed him
dense plover
hmm.. stupid glitch.
@latent frigate your merit gets deducted even if you knock your teammates
latent frigate
It was by accident
dense plover
@latent frigate yes. happens to all.
latent frigate
Thats actually homo
dense plover
they need to fix that shit asap
undone forum
I need a red crosshair to aim with
night cloak
@undone forum Closest you'll get is the pink crosshair. You"ll have to wait till next week
waxen shuttle
Hey, are there any PUBG mobile game devs online?
I've been playing PUBG since before they had Google Play Games account integration so my account doesn't have that.
I linked an old Facebook that is now deleted and can not be recovered.
Same with a Twitter account.
Now I can't log in and I've lost my Diamond 2 account with a lot of items.
I need help recovering my account, unlinking both FaceBook and Twitter logins, then linking Google Play Games.
This is 2018. You can NOT say that its impossible to unlink accounts and re-link new ones, for instances like mine.
You can easily edit a data base which will allow me to integrate the new login.
Just revert to an email login with a temporary password.
Please, help me
sleek elm
@open hound @night cloak hey, do you know when Eu streamer will be able to supply to the PWK tournament ?
lime juniper
Hello, @waxen shuttle!
We are sorry to hear that you are having some technical difficulties with the game, and we would love to help you with this. However, we are not game developers, which means that we are unable to directly assist you in this case.
For further assistance, please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com. Include information such as your username or user ID, and the names and e-mail addresses registered to the bound social media accounts. Hopefully, the customer service will be able to assist you with this. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently. In addition to contacting customer support, you could also try to recover the lost social media accounts in the meantime.
neat turret
Any issues with logging in? Beta and live are frozen on splash screen
robust scaffold
When will Ultra HD come?
lime juniper
Do you use a cellular connection, @neat turret?
neat turret
Nope. iPad 2018.
Beta updated after repair, live version had no change after repair. Reboot didn’t do anything.
lime juniper
I am using a Wi-Fi connection and it works just fine in the live version here. Maybe it is on your end.
neat turret
So I should....?
flint ermine
When is Sanhok coming to PUBGM ??
night cloak
@neat turret Reboot your device as well as router if you using wifi. Happened to me before
lime juniper
In version 0.8.0, which will be released soon, @flint ermine.
It depends on your device, @robust scaffold. Maybe Ultra HD graphics will be supported for your device in the future.
What exactly do you mean, @sleek elm?
hard dragon
i had registered for pubgmobile tournament . i got a sticker only but no othe info
neat turret
Repaired client, rebooted router and iPad and still same problem. I’ll just reinstall 🤯
Not a single error
lime juniper
Were you asked to post something on your channel to prove the ownership, @hard dragon?
hard dragon
ya i posted
neat turret
I have to play WoT again 😒
lime juniper
You could possibly reply to the e-mail informing them about that you have completed the task, and await a response, @hard dragon. If you want to be a content creator, you have to learn that patience is important. 😉
hard dragon
hee heee i get it just so curious
lime juniper
Good luck!
honest citrus
How can I find out the registration date?
lime juniper
For the Star Challenge tournament, @honest citrus?
You can apply, yes, @open oracle.
We currently do not have a specific release date for the upcoming update, @feral oak and @brave aurora. Once we do, we will publish further information in #news.
Maybe in the future, @nocturne void. Feel free to send any feedback and suggestions to PUBGMOBILE_CS@tencentgames.com.
This is a visual glitch which should be corrected soon, @dense plover.
honest citrus
@lime juniper yes or no?
lime juniper
For the Star Challenge tournament, @honest citrus?
honest citrus
@lime juniper no
lime juniper
For what then?
lime juniper
What did you mean here?
honest citrus
I need to know the date of my friend's registration
lime juniper
What registration?
honest citrus
to restore account
lime juniper
Have you contacted customer support already, @honest citrus?
honest citrus
he goes through Facebook, but he can not as a bud he is not attached (and he is attached) and he wrote in support and there they asked for the date of registration to restore
@lime juniper yes
lime juniper
Then you must try to remember when you registered the game account.
honest citrus
@lime juniper can write a season?
lime juniper
Anything you can remember is better than nothing, @honest citrus. If you cannot remember day, try to remember week. If you cannot remember week, try to remember month.
honest citrus
Thanks
neat turret
Only had to reinstall @lime juniper
neat turret
r/PUBGMobile
snow valve
ok
storm flumeBOT
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
vital sluice
@neat turret do you still have the beta?
neat turret
Yep
vital sluice
@neat turret dms
lime juniper
Oh, that is good to hear, @neat turret!
brave aurora
Help pls!
lime juniper
Hello, @brave aurora! How may we be of assistance?
brave aurora
I show some people he achive Weapen Master Title playing solo vs squad! How?