What the hell?? I killed last person and this came up lmao
#questions
night cloak
worn sundial
Yes this happen also with me many times
night cloak
Nah I crashed after that
noble robin
Just restart your game, you would still get the chicken dinner
worn sundial
When I won the match chiken dinner pop up not appear some time and I had always to exit the match
harsh stream
severe torrent
It happens to me evrytime i switch connection during match
noble robin
@harsh stream please help the developers from your end by sending enough evidence to PUBGMOBILE_CS@tencentgames.com
severe torrent
Everytime i start the game in my s9+, ui is downscaled somehow to hd+ (720p). There is that gap on left and right side of the screen
Also affects in game match, im left with that unusable space on the sides
young void
and I have a s9 +, I have the same problem as the other people with that phone
I wrote with PUBG they said that the s9 + screen is treated separately, they are trying to solve the problem as soon as possible
severe torrent
Cool at leat they checkin on it
kindred steppe
Hey PUBG why are you banning the use of GFX tools it's not even cheating.. If unlocking 60 fps and smoother gameplay is cheating then by this rule user who are using high end device is a cheating against the user who are using low end device...
lime juniper
GFX tools are designed to modify game files and otherwise manipulate its functionality, @kindred steppe. This is prohibited, as stated in the terms of service.
severe torrent
I have a work around though, set res to hd+, logout acct , set res to wqhd, login acct, ui sgould be back to normal. Have to do it evrytime i start the app though
solemn dew
Why does the 'enter the match again' box disappear after the show up of server connection loss?
kindred steppe
@lime juniper yeah but they only change the graphics files to help low end users to experience more smoother gameplay
solemn dew
I had a problem with that and now I ain't able to join the match
night cloak
Why bots are added in the game?
lime juniper
Still, it is not allowed, @kindred steppe. You should avoid this if you do not want to be banned!
Would it show up again after restarting the game, @solemn dew?
solemn dew
@lime juniperno
lime juniper
Bots are needed to stabilized matches and ensure that the matchmaking will be faster, @night cloak.
kindred steppe
@lime juniper yeah I already deleted mine a few days ago to make sure I don't get banned
ornate marten
Is using a game booster which is in built in your phone an offence against the policy
For example in mi and Samsung
lime juniper
To "boost" your ping, @ornate marten?
ornate marten
Cause I get an improved overall performance of the game by doing so
No @lime juniper it optimises my internet speed and clears the cache of my phone for the game
lime juniper
That is allowed, @ornate marten.
ornate marten
Okay, thanks @lime juniper
lime juniper
No, @ivory meteor, it is still not allowed to use GFX tools.
ivory meteor
@lime juniper oh , thanks
But why tho ๐ฅ , I love to play on 60fps with my flagship
lime juniper
GFX tools are designed to modify game files and otherwise manipulate its functionality. This is prohibited, as stated in the terms of service.
ivory meteor
@night cloak nope
Galaxy S8+
night cloak
Smmoth + extreme?
ivory meteor
Different s8+
night cloak
Mine is 835
ivory meteor
I have the second one
ivory meteor
night cloak
But I would still suggest no to gfx tool
I tried it once and found no difference so went back to stock
Also can't risk my id for a ban bud
night cloak
On the other hand .. can any one tell me how to report a hacker with every proof ? I ve got clips and full gameplay of him with him accepting he HACKS ... He is sitting on top 100 asia server
ivory meteor
30fps on high vs 60fps on extreme
lime juniper
Please take discussions to #pubg-mobile!
lime juniper
There is a possibility, but we do not know.
ivory meteor
Thanks bro
night cloak
@lime juniper can you give me email id to send mail about hacking report ... Sorry for the image i already sent
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
lusty flint
Plz give tribute to Michael Jackson and add moonwalk emote for just limit editions!!!
lime juniper
Feel free to send any feedback and suggestions to PUBGMOBILE_CS@tencentgames.com, @lusty flint.
lusty flint
Done!
If they add this i will spend what ever money they ask for it! And will be the first to unlock that emote ๐คโค๏ธ
lime nest
Please help me i cannot buy UC it says transaction has been cancelled due to security risk
lime juniper
Please contact customer support via the game settings for further assistance, @lime nest.
lime juniper
A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
sterile whale
arcade games do not count towards royale pass for me
night cloak
@lime nest you have to wait they won't reply immediately
sterile whale
@lime juniper dm's
lime juniper
Do you play in War, @sterile whale?
sterile whale
yea
night cloak
^
lime juniper
Sure, feel free to.
light abyss
@lime juniper i applied for content creator from the link u provided
When can i expect a response
And where do i check
lime juniper
If you are selected, you will be contacted on e-mail, @light abyss. It may take some weeks. If you are not contacted within one or two months, feel free to apply again in the future.
lavish scaffold
Do you get banned if you buy UC from third partys?
night cloak
@lavish scaffold yes
lavish scaffold
Is there a reason for that?
lime juniper
There are not really any requirements, @light abyss, but you should have quality-content and regularly upload videos about PUBG Mobile. The subscribers will of course help.
light abyss
Ok I've just started
night cloak
If you use any third-party software for anything in game either the system or someone will detect it and give a ban
lime juniper
Because that is prohibited, @lavish scaffold. Purchases from third-parties are not supported.
lavish scaffold
I mean they just buy it for you legal so why is it not allowed
night cloak
@lavish scaffold yes it can make the game easier and/or make things cheaper
lime juniper
It is not legally, @lavish scaffold.
lavish scaffold
So if a friend buys you UC you get banned?๐ค
lavish scaffold
Its pretty much the same
night cloak
Third-party usually messes with the script and/or changes the game to make it easier
lavish scaffold
You mean they hack UC
night cloak
A friend isn't doing anything
lime juniper
Even if you give your account to someone, @lavish scaffold, that will get you banned.
night cloak
The game doesn't know it's your friend using your phone so it's your responsibility for anything that happens
If they hack uc then it's your fault
lavish scaffold
Thats probably not possible
night cloak
If they use third-party software while they are using it, it's your fault
lime juniper
Please discuss this in #pubg-mobile!
night cloak
When will 0.8 be released if any date?
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
night cloak
Oh, ok bot ๐
jagged vector
Can anyone Ban this hacker
His name is SUNDanceKid
My whole team dead and saying and accepting that his bullets were hitting behind the walls. Also he 28 Kills , No Doubt that he is normal
night cloak
they need to
fallen stump
@jagged vector u need video proof
jagged vector
Next time if i deal something like this
I will record
But i know he was a hacker
Using aim bot and wallhacks
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
lime juniper
Please follow these instructions, @jagged vector.
night cloak
I have question
lime juniper
Yes, @night cloak?
night cloak
(County rank) If someone plays in Asia but has flag of European country is that acceptable for the country rank?
In the European country of course
vocal minnow
You will rank up in the Asian server.
lime juniper
Yes, I believe that the country badges are based on flag, @night cloak.
night cloak
Because there is 2 guys plays in asia but ranked in tje Netherlands because they have the Netherlands flag
@lime juniper
lime juniper
That would make sense, @night cloak. Because there is bo Netherland server.
night cloak
@lime juniperthat my question.... Netherlands in Europe not asia
lime juniper
Then it is based on flag, @night cloak.
night cloak
@lime juniper that's sucks..... Asian players ranked in the Netherlands....they need to fix that i think
jagged vector
I have use the in-game report and my friends also used it when i was seeing them killed by hackers
undone birch
Which guns are light machine gun?
night cloak
@jagged vectoryes?
slate python
@undone birch DP-28, M249
undone birch
M249 really??
slate python
@undone birch yea, that is LMG.
undone birch
R u sure about dat
slate python
M249 SAW.
undone birch
:/ mk thank
slate python
im sure
undone birch
๐
fierce moth
Hi i have a note 9 with exynos chip, why do i experience frame stutters in game. Its playable but....
sterile whale
@night cloak wifi issue not pubgm issue
potent lava
upbeat wedge
Hello there, I was playin' my game on Tencent Gaming Buddy and i got an error while playin game and i was relogin with my facebook now it says "3650 days account suspended" can someone help about it? what i need to do? im trying to fix it like 2 weeks and "FILE CLAIM" not work.. there people is unskilled and always says same thing to me. I need help, I BUY LOT OF THINGS and ROYALE PASS.. No one will use hack with charge account like that... If im using hack why i gotta charge my account? HELP!
lime juniper
Please read this channel's pinned messages for further information regarding account suspensions, @upbeat wedge.
(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)
upbeat wedge
@lime juniper so is there any way to get my account?
lime juniper
You can wait until the customer service replies, @upbeat wedge. Otherwise, you will have to wait for 10 years.
upbeat wedge
i try "File Claim" like 2 weeks and no one answer just bot answer me
but customer is just a bot and its not answer me
I say diffrent thing and it always says same thing to me
is there any way to talk with customer ?
upbeat wedge
it says write it on "groups tencent on google thing"
and i did it too but no help..
oh is that will work ?
rapid dove
Atleast there arent bots
upbeat wedge
but it keeps says same thing and its no answer like 3 days
lime juniper
We are sorry that we are unable to help you with that, @upbeat wedge. You will have to speak with the customer service yourself.
upbeat wedge
Im trying like 2 weeks..
and he is not answering my question
let me show you
he says that thing always and try to transfer me to group of tencent gaming buddy
and i did write there too
lime juniper
Then you should wait until someone replies there! As said, we are unfortunately unable to assist you with this.
upbeat wedge
while getting cash from royale pass and another thing there is no problem but when u gotta try to help there is no assist.. gotta refund. bye
lime juniper
Try to establish a VPN connection, switch to a different Internet connection, switch to a different connection type (from Wi-Fi to cellular or from cellular to Wi-Fi), or try again at a later time, @shut flint.
shut flint
@lime juniper I have tried vpn but the ms is like 800
I donโt know why sever not respond...
If itโs because of my WiFi why I can text or watch YouTube?
lime juniper
So this is for the live version, @shut flint?
shut flint
Yeah
stuck root
Does the player statistics page reset every week? Or does it just show all your top stats? Because last week I had a good game with 15 kills. But today the info isn't in my statistics page. ๐ค
lime juniper
Are you using the same Internet connection as usual, which worked fine before, @shut flint?
lime juniper
Maybe there is something with your Internet connection. Accessing the game servers is different from watching a video, remember.
shut flint
After I close the game and watch YouTube and Iโm coming back with server not respond...
Hmm
lime juniper
Are you sure you are on the same server, @stuck root?
shut flint
But if I use vpn it gonna be 800 ms or above
stuck root
I'll check.. might of been on European one that day
stuck root
@lime juniper that was it.. thanks๐
lime juniper
Good to hear you figured it out, @stuck root!
You could try, @shut flint. Do you use Android or iOS?
lime juniper
Which one, @shut flint?
shut flint
iOS
next shoal
@shut flint have you tried a hardboot?
lime juniper
Yes, I can see your messages.
shut flint
Thatโs mean it work
next shoal
Ok...
shut flint
I change my dns to 1.1.1.1 it work for pubg
lime juniper
Nice to hear! Does it work to revert to default after entering the game?
shut flint
@lime juniper Yeah!
lime juniper
Good to hear!
shut flint
By the way my beta just finished update
lime juniper
Yes? If you have some questions regarding it, feel free to use #481209096192786442.
weak hedge
Is anyone else having the problem not getting into games? Once you have matchmaked and then are on your way into to the lobby I just get stuck on the picture. And all of my friends!
lime juniper
Have you tried to repair or reinstall the game, @weak hedge?
weak hedge
Seemed like an one time happening. All of my friends also had this problem only one time today. and are you from norway?
lime juniper
Yes, I am from Norway, @weak hedge. Why?
If this happens again, feel free to report it:
storm flumeBOT
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding discovered bugs and technical issues can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
weak hedge
Okay thanks, (saw you pfp)
brisk loom
Dose anyone know when Sanhok will come to the full game of PUBG mobile
night cloak
Hey
vocal minnow
It will come soon, just wait for the official announcement, for more information you can check #community-news or #pubgm-updates.
vocal minnow
Stop it mate.
lime juniper
Feel free to send any feedback and suggestions to PUBGMOBILE_CS@tencentgames.com, @night cloak.
night cloak
For campers
vocal minnow
Yeah.
night cloak
Thanks
lime juniper
Just fine, @vocal minnow, thank you for asking. Hope the same for you! Do you have a question?
vocal minnow
@lime juniper no lol, can't make up one right now.
lime juniper
๐
mystic cedar
Hi
weary trail
mystic cedar
I have a problem using tencent gaming buddy
undone quest
Started up pubgm and I had a golden kar98 and golden mask when I joined a game I didn't have it on my character
undone quest
No
keen crater
vocal minnow
@undone quest exactly.
mystic cedar
When i want to start the app it says
Windows cannot start the app
undone quest
Just randomly appeared on my character
vocal minnow
That's just a preview. @undone quest
undone quest
Wym preview?
night cloak
@keen crater talk to a moderator
mystic cedar
If i have to download older versions of the emulator??
night cloak
@undone quest when in shop and sometimes it will bug out it will show you the weapons and outfits as a "preview" you won't actually have those weapons and outfits
mystic cedar
Hello??
Plz help me
light abyss
@undone quest did u have them in your inventory or while in a match
vocal minnow
@undone quest to see how they look on ur character.
@mystic cedar what's the problem?
ocean saffron
Ban the hackers plz
next violet
@ocean saffron you can report hackers in PUBGMOBILE_CS@tencentgames.com.
fickle ether
night cloak
@fickle ether please don't post things here unless it's a problem or question about pubg
craggy saddle
my account had silver iv on duo but when i joined today it changed to bronze iv
any help?
night cloak
When did you last play @craggy saddle
craggy saddle
i think i had my rank a day before yesterday
my rank is gone from yesterday somewhere
craggy saddle
uhh not really
i pretty much always got ss or sss
once got a b but it was just one match
craggy saddle
well i did lose like 3 matches as 60th like 3 days
ago
but i dont think that would downgrade me to bronze iv
exotic bluff
Is there any staff available?
night cloak
Is there a reason matchmaking is taking forever
yes your connection to the server, force close the game turn your wifi/mobileconnection off and then On again
pseudo bolt
woven atlas
You cant do anything with these items now . just wait for them to expire @pseudo bolt
open oracle
Is 0.8 update is going to come on 4th September??
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
night cloak
Ask your question
tidal fable
frail halo
I was trying to purchase UC from i tunes. The amount got deducted from bank but there was error in pubgm app
What to do
?
marble temple
My teammate was hacking. He was using aimbot... How to report him?
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
merry sandal
@marble temple โ
merry sandal
Send it to the email then
marble temple
Ok
merry sandal
I'd suggest contacting both PUBGM Customer Support and iTunes regarding that @frail halo
frail halo
@merry sandal already trying.. Thanks for help anyways.!
zinc pagoda
small scarab
Add me ign is same as here
delicate mica
I canโt play beta Iโm on iOS
iron cloud
unkempt sable
I was playing pubg 30 minutes ago and when I went back onto the app and I have been logged out and cannot retrieve my account
sage marten
night cloak
@lime juniper who can I contact for the EU community?
lime juniper
Do you mean regarding tournaments, @night cloak?
night cloak
@lime juniper yes, I really need someone rn
Hello can anyone help me? I need the new update/map for pubg mobile 0.8.0 global beta
How can I get it?
download it @night cloak
frail quail
Hi can u guys help me
night cloak
Perhaps
frail quail
Is there a clan called KINGS?
night cloak
Perhaps
frail quail
-.-
lime juniper
You can contact the tournament organizer by joining their Discord server which is listed in #481199342242496513, @night cloak.
night cloak
@lime juniper thx
loud widget
night cloak
@loud widget why ?
low glacier
because Other 1.5 GB ram devices and a low processor is compatible with a device that is 2 GB Ram and a high processor and is not compatible
queen bone
safe patio
wet nacelle
waxen rune
Is this where I go to complain about cheaters?
jagged vector
@SรLรลOKI Yep, I guess
night cloak
@safe patio take that to #481209096192786442
@waxen runeplease don't come here to report hackers. We can't help with that, use the cs support email
When is the update
humble cosmos
Does the achievement reward the thing we have done in the past e.g. season 1?
I mean you had already in platinum in season 1 then you just have to reach platinum in season 2 and 3 to get the pubg hero achievement
versed sorrel
How to go inside that @dense sundial
strange totem
My nephew has been logging on as a guest ever since he started playing and never had any problems until the update for season 3. Now, when he logs on it wants him to start all over. Is there any way to access his progress?
dense sundial
Did he linked his account with anything?
strange totem
Unfortunately, no. He's only 10 and doesn't have any social media accounts.
He didn't have any problems with previous updates either. I know the account is still out there because I see it when I get on. I wonder if there's a way for pubgm support to transfer all of the data to a new account?
night cloak
Hey pubg! Can you NOT freeze on my the moment I see someone, giving them a free kill? Thanks!
This is the third game I died becouse of this
fossil schooner
pubg: No, you are stuck in this loop
zinc island
Please help me I can't buy any UC because of some error about security risk.
maiden kite
Pubg why my game is so lagging in Helio x23
noble harbor
Haha this game shows us new things every day
noble harbor
Yeah but when u find a hacker even god can't save you ๐ญ๐ญ
prime minnow
How u know if its a hacker
noble harbor
They shoot through walls ๐ข
noble harbor
Wall hack, radar hack, aim bot they got all shits
prime minnow
Auto aim is considered aim bot right
noble harbor
I have seen videos on yt they show these hacks and encourage noobs to download it and spoil our game.
Yea aim bot =auto aim
prime minnow
R.i.p
noble harbor
When they get banned they come back with guest account wtf seriously ๐ญ
prime minnow
I use auto aim cause i can't swipe fast cause I lag abit
And the hackers should be banned from logging in from the guest Google and Facebook
noble harbor
When u loot all stuffs and game is going all well but suddenly bullets come from nowhere and u die that's make me crazy af ๐ค
prime minnow
Same I hate when I have good guns OP snipers AR SG P Melle and other stuff
And then
Camped
flint wadi
@noble harbori hate those shooting through walls
Few hackere are invisible too but appear when they move
noble harbor
Everyone hates them ๐ข @flint wadi
prime minnow
I raged
noble harbor
This is why i land in pochinki have all the fun there cause i hate geeting killed in the end when i have all good stuffs
I stopped caring about dying i play raged
flint wadi
Lol
noble harbor
noble harbor
I got pissed off xD 
prime minnow
Rage
noble harbor
๐ ๐
prime minnow
Lel
celest quail
Hi guys, my Duo mode ranking in Asia server says โNot Rankedโ.
All other modes (Solo, Squad) and all other servers (NA, SA, EU, KRJP) are fine, I see the %.
Please help me. My IGN is:
ๆปจๅ่ๅคง
prime minnow
@celest quail lel
celest quail
@prime minnow hi โ๐ผ
prime minnow
Hi
celest quail
Not sure what is wrong ๐ฉ
prime minnow
@celest quail try repair
celest quail
@prime minnow I tried that, doesnโt solve the issue... Sent tonnes of messages to the in-app CS, no solution... Getting desperate ๐
prime minnow
DM the owner of the server
celest quail
@prime minnow would you be so kind to point me to the right direction?
prime minnow
Try to DM ed
celest quail
@south pulsar ?
heavy grove
Hi , what are the allowed ways of reducing ms in pub g m?
carmine kettle
Current L list:
- Nicki Minaj
- Russ
- X Killers
- Demi Lovato
- Donald Trump
- 6ix9ine
- Safaree
- Worldstar
- 21 Savage
- Russ Again
prime minnow
๐ 21 Savage and Donald Trump
celest quail
@prime minnow hey thanks so much for your help buddy, really appreciate it!
carmine kettle
Photos shopped "
Thx guys for watching My YT Video on how to rage little kids because there not mods and can't do shit ;] ๐๐ฝ
Except for the real mods
carmine kettle
@heavy grove Don't waste your time bud mods have other better things to do ;]
prime minnow
@carmine kettle true dat like cheating I COD or hacking in Fortnite which will result in instant ban
proud flare
Guys what is this?
prime minnow
I don't fakin know but I looks beautiful ๐
proud flare
Idek what to do with it
pure fractal
You can't do anything, that event's way gone
prime minnow
I still have alot of cactus and the coins with the cowboy on the hores
pure fractal
It will expire on its own after 100days
proud flare
Lmao what did you get from it? @pure fractal you are right because I had left pubgm for 2-3 months
proud flare
Kids cannot, adults can
prime minnow
@proud flare I can't leave for 1 year
pure fractal
@proud flarecrates mostly
proud flare
@pure fractal like the hero crates?
pure fractal
@proud flareand BP, I don't remember about special clothing items because this was way back around season 1
prime minnow
@pure fractal I leave for 10 1/2 hours cause I have school from 7:40 to 3:35
proud flare
Yup because I had started pubg mobile way back when it released but now I think they are of no use and will expire on their own. @pure fractal
prime minnow
Who was the 1st ever player to play pubg
proud flare
Me ๐
prime minnow
@proud flare nu uh
prime minnow
I mean the very 1st person to download it and start it
proud flare
The devs lol
pure fractal
@prime minnow Devs xD
prime minnow
@pure fractal ๐
somber solstice
Guys, don't chat here. There's #pubg-mobile and #chat for that. Keep this strictly for ingame support.
dull cape
Do think gloves will be added
somber solstice
We cannot comment on future updates, as tencent isn't giving us any information on those. With good reason.
celest quail
Hi @somber solstice, my Duo mode ranking in Asia server says โNot Rankedโ.
All other modes (Solo, Squad) and all other servers (NA, SA, EU, KRJP) are fine, I see the %.
Please help me. My IGN is:
ๆปจๅ่ๅคง
@somber solstice not sure if you can help me, but would appreciate if you could point me to the right direction... ๐๐ผ
somber solstice
I have no power within the game itself. I only have power here on discord. PUBGMOBILE_CS@tencentgames.com is your best bet for ingame issues that are not client side.
celest quail
@somber solstice thanks so much buddy... Iโve sent tonnes of messages to them, but no solution at all. Anyway, I appreciate your feedback ๐๐ผ
night cloak
im downloading pubg right now, but playstore is not showing the progress its stucked on same percentage, should i cancel it or leave it as it is? i already wasted 1.5 gb date b4 cuz of this problem .
dense gulch
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
night cloak
@little vortex
little vortex
There were 3 of us in game and I thought hes just really good. Until theres only 10 left and he was the only one alive. I saw how he killed the rest of em with a 6x scope over 200 meters with no recoil and with auto aim
light abyss
Were u spectating
little vortex
Yup
night cloak
You can send screenshots to the email shown above
lucid creek
Yo i'll refund my 150$ and uninstall this craa**p game
So next time you ban cheaters and emulator users
This is a mobile game not a pc game i thought
I'll stick with fortnite mobile better than this sh*t , at least they ban emulator users
light abyss
Dude
Calm down
They are trying to deal with hackers and have already banned many
They never pit up emulator players with mobile players
Try using an emulator you'll see
It gives us message
Saying
lucid creek
Yeah they put cause i was hearing his keyboard and mouse
When that cheater son of cow killed me
light abyss
How did u hear him
light abyss
Dude
You gotta give more solid evidence than that
It could be background noice
Noise*
lucid creek
I recorded him and already sent an email
weak geyser
i want to play FPP only,,, ASIA server! no time for other game modes
lucid creek
And the cheat too
light abyss
Well they are trying when u have a player base of 100M
It's tough
@weak geyser whats your tier
fiery stone
There is a hacker in the game Will this gap be closed?
light abyss
@fiery stone what gap
weak geyser
Diamond II only
light abyss
Where do u live
fiery stone
@light abyssThere are people who use cheats in the pubg game and this is very annoying
weak geyser
philippines
light abyss
@fiery stone yes i am aware report them with either a screen shot or a video if possible
night cloak
im downloading pubg right now, but playstore is not showing the progress its stucked on same percentage, should i cancel it or leave it as it is? i already wasted 1.5 gb date b4 cuz of this problem .
light abyss
@weak geyser will higher rank usually takes longer to match
You could try another server for the time being
lucid creek
@fiery stone bro tencent only cares for money , i send 9 report till now with videos and screenshot , and nothing happend
weak geyser
i hope next update optimize and fix the matchmaking
light abyss
@night cloak that's not the problem of the app
weak geyser
servers
light abyss
@weak geyser yes u can talk to the customer support in game and let them know
fiery stone
@light abyssDo I have a second question?
light abyss
@fiery stone do you?
light abyss
@weak geyser in game go to settings and in the bottom left you will see a customer support icon
Press it
Then you will be directed to the page
There
weak geyser
ok
fiery stone
We are users of the game pubg of the Arab world we ask to add Arabic to the game Thank you ๐
light abyss
On the top right corner there's a chat button
lucid creek
@light abyss he means that they want it translated to arabic
light abyss
Yea ik
night cloak
@light abyss ya i know but its only Happening with pubgm. nvm not asking here then.
light abyss
@fiery stone for the time being you could join the arab server in discord and find others who speak Arabic
@night cloak i understand but that's still a play store problem or a net problem
Are u sure you have enough space
@night cloak did u try downloading again
fiery stone
@light abyssHow do I join an Arab server?
lucid creek
I've managed to contact a public relation support named alan at the pubg company and i declared on them and on the emulator guy
light abyss
@fiery stone go to #481199117381533716
night cloak
@light abyss i already tried 4 times
fiery stone
@light abyssThanks ๐
wispy path
From last 3 days, I'm finding a hacking sqaud in every damn game
night cloak
@light abyss i have 3.5 gb rn
night cloak
@wispy path welcome to pubg mobile
half sandal
I have encounter this game with a rapid increase numbers of hackers in the last few days
developers pls fix this issue
warm tulip
anyone ever heard of regaining access to an account linked to a facebook that was locked out
lime juniper
In that case, you would need to contact Facebook support to get access to your Facebook account again, @warm tulip. If this is not possible, you may try contacting customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
warm tulip
@lime juniper thanks
@lime juniper ?
anti cheat systems? lol i was asking about account recovery
appreciate the initial answer, i took the email down ๐
lime juniper
Sorry, wrong mention, @warm tulip! ๐
warm tulip
oh ok
lime juniper
The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment, @half sandal.
Please feel free to report any players suspected of cheating by following the instructions below. This will help the developers greatly.
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
craggy saddle
anyone have any idea why my ping rised like 4 times than it was on average?
i was playing with a stable 60-70ms and now it has risen to 500
half sandal
jawohl (affirmative)
ivory meteor
Hi
How can I unlock my Google play account
So I can link another one
Because one account have balance in it
craggy saddle
by reinstalling the game
ivory meteor
The other don't
craggy saddle
it worked for me atleast
ivory meteor
I see
ivory meteor
It's linked to my Facebook
craggy saddle
even better
ivory meteor
But I want to buy with the other account
craggy saddle
what do you exactly want to do
if you want to link another account i think thats somewhere in settings
ivory meteor
So , I have another Google play account with 10$ in it
But I already linked the game with another Google play account , so when I try to purchase it only shows the old account with no balance
I want to unlink my current Google play account , so I can link another one and complete the purchase
amber sparrow
Transfer the money to that account
nimble swan
Please remove hackers! Itโs really frustrating to loose a lot of points n when we win we get only 1/4th of the loss occurred because of these hackers. They ranking up easily by these aim mods. They kill us before we even touch the fire button! Please remove them, we loosing interest in the game.
night cloak
How can suggest my ideas for the game ?
storm flumeBOT
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact customer support by sending an e-mail to PUBGMOBILE_CS@tencentgames.com.
Discussions regarding cheaters can be started on our official Subreddit page (https://www.reddit.com/r/PUBGMobile).
night cloak
@night cloak so can i suggest my ideas to PUBGMOBILE_CS@tencentgames.com ?
You can try although your ideas may not be featured in future updates
brave aurora
Anyone help me pls
storm flumeBOT
We can't help you if you don't ask a question or state a problem.
Read #481198147478224896 before asking here.
mighty summit
I guess the problem with cheater is already not a problem right?
pale dome
I need help getting server authentication error
spiral berry
I need help
haughty cypress
What is it? @spiral berry @ivory meteor
ivory meteor
So , I have another Google play account with 10$ in it
But I already linked the game with another Google play account , so when I try to purchase it only shows the old account with no balance
I want to unlink my current Google play account , so I can link another one and complete the purchase
haughty cypress
Currently there is no function to unlink yet unfortunately
spiral berry
Everytime when I pubgm start comes this text
Unknown error. Please start your device new and try it again. Error code 554827811 @haughty cypress
haughty cypress
Have you tried reinstalling the game? @spiral berry
haughty cypress
Hmmm
ivory meteor
so theres no way to use balance from my new account ?
haughty cypress
Im not quite sure then, someone else with that knowledge might be able to help @spiral berry
@ivory meteor is there no way to transfer that money into the other email?
spiral berry
I don't understand @haughty cypress
haughty cypress
@spiral berry i cant help unfortunately, but someone else might know
ivory meteor
unfortunately google play doesn't support money transfer
haughty cypress
:/ as far as what i know, i dont think you can
haughty cypress
I know you can unlink with FB but google play im not sure how
haughty cypress
No probs
grizzled lark
@spiral berry yes?
spiral berry
Read the chat from me
grizzled lark
@spiral berry can U send a screenshot of that please?
spiral berry
Yes I can but that is in German @grizzled lark
grizzled lark
@spiral berry okay
spiral berry
grizzled lark
@spiral berry do u use wifi?
spiral berry
Yes
grizzled lark
Do u know how to change dns? @spiral berry
spiral berry
No
grizzled lark
@spiral berry go to ur wifi settings, select the wifi u are connected, select the IP settings change it to static and change the dns to 8.8.8.8 and 8.8.4.4 and try to start the game
@spiral berry no not that
@spiral berry there will be an option to change it from dynamic to static
spiral berry
I changed my device in English so you can me help now better @grizzled lark
white pendant
How do i aim better
grizzled lark
@spiral berry yes pls share the information that u see
@spiral berry Select the dns settings and send a photo
spiral berry
@grizzled lark
grizzled lark
@spiral berry select manual and tell me what it shows
spiral berry
@grizzled lark
grizzled lark
@spiral berry go back and select the "configure ip" one
spiral berry
@grizzled lark too on manual?
boreal dragon
@woven atlas when the 0.8.0 gona lonch
storm flumeBOT
We currently do not have a specific release date for the upcoming update. Once we do, we will publish further information in #news.
woven atlas
^^^^
boreal dragon
๐
woven atlas
Yep have a great day
fallen stump
i got 9kill im 40place still -11
buoyant crow
?
solemn lava
Hello everyone!
Question: about the tshirt in the clan store, can you buy more than one? Maybe in other day or it's only one forever?
buoyant crow
Help me please my pubg account was banned i dont create any Viloation and cant do any illegal thing..please help me
strange rose
Gfx tool? @buoyant crow
buoyant crow
No
Nothing i dont use anything
@modern gale Help me
@storm flume @dusky bone Please help me guys
night cloak
what were you doing on pubg mobile just before you got banned?
vital sluice
night cloak
@fallen stump you didn't do well enough or bad enough to lose/gain points
night cloak
To get a good score you need to place better
fallen stump
26 place at least +10 11 nothing
night cloak
@buoyant crow please refrain from using to many caps
buoyant crow
@night cloak last time Play a squad match in pubg thats it
night cloak
Also if you were caught hacking , using any third-party software, teaming up with a hacker In multiple games and were reported. Then that's why
PUBGMOBILE_CS@tencentgames.com ? @buoyant crow use that email we can't do anything about you being banned
buoyant crow
Ok bro
silk hamlet
User
whole brook
This guy got a AWM and the match just started
dim crag
Could it be an SLR ... ?
ornate marten
Nope it's awm
muted plank
Hackzz
whole brook
Ye
muted plank
If u want we can play
whole brook
Sure
muted plank
My ign is the same as in discord
whole brook
Which league u at?
muted plank
Cool
muted plank
Ok ill add u
sharp violet
Pretty sure I have killed Luffy twice --"
whole brook
Hmmmmmmmm
whole brook
Nah
muted plank
Maybe tommorow
muted plank
At mine is 4 pm
whole brook
Ooooo
lucid kernel
@muted plank @whole brook Guys please don't go off topic in here, continue your talk in #pubg-mobile. Thank you!
muted plank
You can contact tencent at pubgmobile_cs@tencentgames.com @whole brook
With thath ss
whole brook
On it
lucid kernel
Give it some details too if you can
light abyss
@lucid kernel how to join a team for the start challenge
lucid kernel
@light abyss Can you explain more?
night cloak
Which server have less hackers compared to each other ?
lucid kernel
@night cloak We do not have specific statistics for that
light abyss
I visited the site and it said only people with 1000 subs can register and the rest of the team has no requirements how do i join a team how does it work @lucid kernel
lucid kernel
@light abyss Which team do you mean? The Content Creator role?
lucid kernel
@pale dome are you sure you're not in beta?
lucid kernel
@pale dome have you tried the repair button?
vocal minnow
Which device do you play on? @pale dome
cyan rampart
PC I guess.
vocal minnow
@pale dome does it always happen?
pale dome
Every time i try to login with fb or guest getting the error, @vocal minnow pc. Phoenix os
cyan rampart
@lucid kernel @vocal minnow Mind if I assist with this?
pale dome
Yesterday its working fine except a sound bug
Its cut my all sound when I turn on the mic @vocal minnow
So I do a fresh reinstall now I cant login again
@cyan rampart
cyan rampart
Do you have an anti-virus?
pale dome
Nope its, Phoenix os, a android based x86 os
lucid kernel
@cyan rampart sure
pale dome
Like a android os running in pc
vocal minnow
@cyan rampart yeah go ahead.
cyan rampart
How about another reinstallation?
pale dome
Tried 2 installation of the game, and also reinstalled the os again
vocal minnow
@pale dome so you're playing emulator?
cyan rampart
Some files in this installation might be corrupted.
pale dome
Yes, kind of but its a os it self
cyan rampart
That is very odd. I'll get someone with knowledge about Phoenix OS to assist you very soon.
pale dome
Reinstalling again
vocal minnow
Well basically you downloaded an emulator version of pubgm from a third party website.
cunning talon
@pale dome you can play on official emulator, "tencent gaming buddy"
pale dome
It lags
Cause its emulating
But if you directly run on a android os I can play with max graphics
With out lag
@cyan rampart what to do?
cyan rampart
I do not have much information about Phoenix OS.
There are people who use it and are aware of advanced and in-depth settings.
I have messaged @verbal falcon. Just waiting on his reply.
pale dome
Okey, pls ping when you got something
cyan rampart
Will do ๐
pale dome
Update, I tried another reinstall but still same things
vocal minnow
@pale dome you can download the official version, it's called tencent gaming buddy.
pale dome
I know, I dont need emulator, I am directly running the android os
vocal minnow
Don't know much about the phoenix os. @pale dome
vocal minnow
You're changing ur pc's is with an android OS?
light abyss
@lucid kernel check the latest news in #news theres info on a tournament can a random person enter or do you have to be recruited by a team leader
pale dome
@cyan rampart dont know trying randomly it logged in
lucid kernel
@light abyss as far as I know, you can freely create your own team
But I'm not so sure about that
cyan rampart
@pale dome Let me know if everything works fine.
pale dome
But still getting sound bug
light abyss
@lucid kernel nope that's not the case you need to have at least 1000 followers or subs to start a team
lucid kernel
@light abyss Oh, I see. I'm not really familiar with the tournament, I apologize for that
cyan rampart
@pale dome That honestly is an issue with the game. Many mobile players also have this bug since a while now. Just wait for the update.
pale dome
Any thing I can try? Its work fine in my phone
lucid kernel
@light abyss Please use the #481199272499609627 channel for reference. Thanks!
light abyss
@lucid kernel it's not a random tournament its as official pubgm tournament where each team is led by content creators
pastel gazelle
I just won a game, but the end screen glitched out, and I didn't get the winner winner chicken dinner screen. It was just stuck. So I had to exit the match. After exiting I got a message saying that I was killed last round. I just wanna know if that's gonna count as a death in my KDR
I got the win btw
In career results
inner moth
@pale dome try Phoenix os roc version
lucid kernel
@pastel gazelle It is a normal bug, it would be a big help if you report about it in-game ๐
inner moth
Every bug you are complaining are solved in roc version.
inner moth
Phoenix os
pale dome
What is roc version
inner moth
It's Phoenix os modified version
pale dome
Where I will get this?
inner moth
Search Phoenix roc in Google
pale dome
Okey thanks
lucid kernel
@light abyss Hm...It would be a preferable option to contact a mod about it as I'm not fully aware of the tournament happening at the moment.
light abyss
@lucid kernel no probs dude
night cloak
u guys need to enforce anti cheating because theyโre getting more common as i go on
last season i ultimately only played against about 3-4 cheaters
in just a day yesterday i met 5
and another day i had met 6
and the leaderboards are full of cheaters
ruins the game
lucid kernel
Some players also got banned for using GFX tools or any enhancement apps
lucid kernel
Yes, GFX players modify in-game files, thus making it easier to locate them
So do hackers, but it's trickier than that
night cloak
it feels like they arenโt doing anythin to fight against cheaters
they roam the leaderboards freely atleast investigate that
covert spear
So it's easy to identify who uses gfx, and hack? HACK DOES THE SAME THING
night cloak
i feel like the devs dont care,
they probably would lose $ if they rid of the cheaters
cuz most of em spend $ on pubg
lucid kernel
GFX only modifies the resolution, texture, frames etc... While hackers modify the aiming, the map properties, etc...
covert spear
Not even guy, they want money, so the PC pubg is dying slowly @night cloak
night cloak
u can detect by stats too
covert spear
Yeah
night cloak
make a system of spectating a player if theyโre reported to see if theyโre cheating
itโs insans
night cloak
the game has so much potential and could be running for a long time
meet this dude
not the same dude but this dude that killed me had the most obvious aimbot
he never missed
covert spear
It's no use, dude, we're denouncing the same faces at 4 months ago.
night cloak
unless i was by the tree
which he was spamming
i know but itโs crazy the devs dont care
im trying to be patient
i drove into zone for better positioning
this dude comes
didnโt kno i was on top of the roof
he literally peeked for not even a sec
and bam dead
covert spear
I honestly do not understand PUBG, he campaigns to arrange the game after losing the players
lucid kernel
Have you tried reporting the person in-game? Enough reports can get him banned, meaning your report is very essential since it attributes to the chances of a person getting banned
covert spear
PUBG is the game that I love the most, but it discourages me to play, if I continue this way I'll be migrating to Fortnite
night cloak
only one of your report doesn't make any player ban. the more peoples report the more chances of getting banned.
covert spear
Man, we've been denouncing for months, if this tool does not work, take it
night cloak
iโd lowkey try fortnite if the playin is legitimate there
young quartz
@lucid kernel i used gfx tool and i have been banned for 91 days .. my friend used that tool too but get got banned for 30 days.. its totally unfair
Also according to pubg policy .. using gfx tool gives 30 days ban not 91. Please help me someone
lucid kernel
@young quartz Try sending an email to PUBGMOBILE_CS@tencentgames.com
young quartz
It has been 7 days with my ban and i sent a message to customer support too but they haven't replied me yet
@lucid kernel it is not going it shows error
covert spear
I use Gfx since it launched PUBG, and nothing ban so far, in case I take ban is better for min, I'll spend my money on the same Fortnite
lucid kernel
There are hundreds of thousands of players out there, it will take them a while of course
covert spear
Come on, it's useless to email @young quartz
lucid kernel
@young quartz Search the error code in Google
young quartz
@covert spear i agree with you.. they just do what they like
covert spear
That my ban come then, because banir who uses hack can not right? now banish players who just want to play without lag you guys try eh?
Let's Go ban
Come on
formal thorn
anybody help :C
cyan rampart
@formal thorn Do you have an antivirus?
cyan rampart
Close the emulator, disable antivirus for a while and then try running.
formal thorn
k
silk hamlet
Cheak this chinse all hackers
I used to be top 10 now deep dropping from dimond becose 90 guys out of 100 lobby r hackers pubg is dead
shy flame
My Bluetooth headphones give delayed output when playing pubgm
@lime juniper
I've talked to u before...
Do u have an idea about this?
It only happens in pubgm.... Yt and other stuff works perfectly
lime juniper
Hello, @shy flame! This seems to be a known issue and the best for now is to use wired headphones for best performance and experience. Bluetooth headphones will hopefully work better for PUBG Mobile in the near future.
shy flame
๐ฒ
Its a gaming headset... So it came with aux cable
So i can connect it
But the aux cable is low quality... Its loose i think, only one ear works
I guess I'll have to repair it or something
lime juniper
Sorry to hear that, @shy flame. Do you hear on only one plug in other games too?
next shoal
@night cloak what is it you need?
night cloak
@next shoal i need @modern gale
lime juniper
So this seems to be a problem with the headset itself, @shy flame?
next shoal
@night cloak why do you need him though?
night cloak
@next shoal we are going to make a world cup for pubgm official discord servers
so i need him to join our private chat with other country organizers
next shoal
@night cloak that is interesting, but doesnโt belong in this support. Maybe put it in #discord since thatโs a little more applicable.
lime juniper
All right, @shy flame. Then we would recommend you to use regular wired headset instead, that seems to work for most.
shy flame
Yeah...