#questions
vital sluice
grizzled slate
@charred turret I don't know, I doubt there is a plan too, email the customer support address for your suggestions.
charred turret
Ok .... Thanks @vital sluice
winter oak
@grizzled slate how do I get beta no link will let me get it neither does the beta app
Dragon?
night cloak
I need to DM a moderator, I found a “bug” that could be too OP
placid musk
Anyone here that was banned recently for 30 days or 91 days?
vital sluice
@winter oak are u not able to download from the link in #481208797352951851 ?
@night cloak dm NoahA ^^
worldly crescent
What does the web skin from clan shop do?
night cloak
Okay, thanks!
worldly crescent
Is there any video or tutorial to show exactly what it can do
vital sluice
@civic vault can u stop trolling here ?
civic vault
@vital sluice Wdym
vital sluice
@worldly crescent can u show a pic of what you are referring to?
worldly crescent
Sure
civic vault
@vital sluice Thats not trolling im just asking if there is any gifts on pubgm as its my birthday lol
worldly crescent
I mean the Insignia webbed threat
vital sluice
Have u heard or seen that happening elsewhere?
And answer is no. @civic vault
@worldly crescent that's an outfit ,
A normal outfit. Varies in color for clans.
worldly crescent
And does it have any power to hide in bushes or sand? Or capture the enemy in web as it says
It says weaves a web that catches the enemy unaware
I want to see how it can actually do of there is a video or guide to explaim
Explain*
lime juniper
There are no special effects with it. That would be unfair for other players and gain an advantage over them. Clothes are never supposed to gain any advantages over other players, as far as gameplay is concerned.
This is just a funny description, it is not literally.
vital sluice
Yep
worldly crescent
Cool. Great
kindred ginkgo
Is there anyway you can block people from sending you friend requests? I got this one guy that keeps spamming me friend requests and it's getting annoying.
lime juniper
@versed mural?
cyan rampart
@kindred ginkgo You're talking about in-game blocking or on discord?
lime juniper
Sorry for the delay, @kindred ginkgo. Another staff member tried to check this further.
There is unfortunately no way of blocking friend requests in-game.
versed mural
stuck hull
Is it okay to download PUBG LITE, PUBG beta, PUBG mobile and PUBG Chinese version in same phone
lime juniper
Yes, @stuck hull#403, but it may take up quite some storage.
tender dawn
My account was banned for using gfx tool please help
lime juniper
Please read this channel's pinned messages for further information regarding account suspensions, @tender dawn.
(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)
tacit rapids
Can anyone tell me how to join a Custom Room?
night cloak
i’m following u ed
lime juniper
Do you find the room button in the main menu, @tacit rapids?
tacit rapids
Yep
tender dawn
Please unban my account please please
shy meteor
@tender dawn try to contact through customer care in game
tacit rapids
There is a #clans channel
Is there a channel that I missed which is about Crew recruiting?
atomic elm
Why does the game lag every time I try to play without using gfx tool?
Like seriously unplayable
tacit rapids
Is this application Bannable?
serene acorn
Hackers ruining game
atomic elm
But if I force resolution on 720p everything works fine
shy meteor
@tacit rapids Yes all apps that modifies game files are bannable
tender dawn
Please help guys
atomic elm
IDK when with this performance issues be fixed?
tender dawn
I want to play pubg with my old account
shy meteor
@tender dawn only response from customer care can help.No one from this server can help retrive your account
gentle lily
Customer care in game and email both reply with same prefilled response
tacit rapids
@shy meteor
But its only making graphics better Why would it be bannable?
lime juniper
@tender dawn:
Please read this channel's pinned messages for further information regarding account suspensions.
(The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, or by clicking the three-dotted menu in the top-right corner of the mobile application and selecting Pinned Messages.)
placid musk
Did any of you that were banned use an app called ‘Parallel Space’
lime juniper
You can use the same channel, @tacit rapids.
You click the rooms button and find a room to join, @tacit rapids. Some rooms require a password.
lime juniper
Any such applications are not allowed to use, @tacit rapids.
tender dawn
Ok guys thank you
tacit rapids
Ok,
Even if its only making graphics better?
lime juniper
Yes.
tacit rapids
Ok, how do I get it back to normal? I don't want to get banned
shy meteor
@tacit rapids thats why developers have made pubg lite for low specs users
serene acorn
Those hackers ruining the game
lime juniper
Just uninstall any such applications and reinstall PUBG Mobile to make sure.
storm flumeBOT
To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.
You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile
shy meteor
@serene acorn in version 0.8 all hackers will be gone
tacit rapids
Ok,
Just asking, is making this application set the graphics to normal counts too?
placid musk
@serene acorn Follow this above to report hackers
It’s best to not have the app on your device
placid musk
Nope
night cloak
Guys I need help
shy meteor
@tacit rapids Yes use tencent gaming buddy to play pubgm
placid musk
Unless you deliberately try to stay undetected and get into mobile queues
storm flumeBOT
We can't help you if you don't ask a question or state a problem.
Read #481198147478224896 before asking here.
serene acorn
@placid musk hw can i submit the clip dat i hve
night cloak
I have been complaining this issue like an annoying child but seriously I need help with this
Guys?
night cloak
@placid musk Lag when shooting or aiming with the 4x or higher, the exact same thing happened to my other phone, it never lagged like that, but after an update (I can't remember) it started lagging like that, I also just realized that when I exit the game in the middle of the lags and open it again the lags are gone and everything is so smooth, including the 4x/8x lag issue. But it does that for only 6 seconds and the lags are back.
Please I want to get rid of this issue already.
Is an app causing it?
shy meteor
@night cloak put resolution to low
neon patio
@night cloak This is due to your device not getting enough resources to the game, causing game instability.
night cloak
I've had an issue since 1day before the update with my mobile s9.
The issue is that my UI (user interface) is smaller than it should be.
Ive been told to wait by @lime juniper but it has been days and i still do mot have a answer back with whats causing this.
Pic:
@neon patio Is that the truth?
neon patio
You'll need to lower your settings and close any background apps they may be taking these resources that PUBGM needs.
night cloak
My settings were always at low and I always check if there is any apps running in the background
lime juniper
Very sorry about it, @night cloak, but there does not seem to be a fix yet. Did you try factory resetting or chaning resolutions?
neon patio
@night cloak This is a known issue for S9 devices, it should be fixed soon.
night cloak
Guys
@shy meteor how do you set resolution to low?
Is there customize crosshair in the options rn?
shy meteor
@night cloak just reset screen
night cloak
@night cloak No, but there will be
neon patio
@night cloak In your game settings, you will have options to set graphics and frame settings to low.
lime juniper
Unfortunately not, @night cloak.
shy meteor
@night cloakIt will put setting to best possible for ur device
night cloak
@lime juniper i have i usually tell people who im helping to do this.
But all answers that were working for those people doesnt work for me
I cant find ss about customizable cross
tender dawn
No response from customer care
lime juniper
That is sad to hear, @night cloak. The best seems to be waiting!
tender dawn
How much time they take to response
night cloak
As I also mentioned guys when I exit the game and reopen it the lags are gone for about 6 seconds
@lime juniper Sry for tag
Is there any reddit post
About customizable
I cant find it
lime juniper
I am not sure, @night cloak, maybe someone else knows. @swift pilot is a Subreddit moderator.
night cloak
@lime juniper hehe, o well it will be a waiting game then.
Tnx
shy meteor
@night cloak i had this issue too but its gone i dont know proper solution
night cloak
@shy meteor Lucky :( I have been facing it for months
neon patio
@night cloak The reason closing the game helps for a few seconds is because the game doesn't use all of your phones resources right away, over a short period of time 100% of your phones resources will be used up by PUBGM causing the game to become unstable.
night cloak
@neon patio How do you prevent all that?
shy meteor
@night cloak I reset screen and also Forcedly enabled 4X Msaa
night cloak
4X MSAA is anti aliasing.
@night cloak Do u know where can i find ss about crosshairs
neon patio
@night cloak The first answer would be to use a higher performing device, my second answer would be lowering your graphics and frame settings to lower the amount of resources the game needs to remain stable.
night cloak
@night cloak what?
Customizable crosshair man
Like on pc vers
@night cloak
@night cloak They are currently in the Chinese pubg mobile.
neon patio
@night cloak Currently you can only change the crosshairs to 4 preset colors.
night cloak
@neon patio Yeah i know man
@neon patio OK thanks
Can i download chinese version for pc?
neon patio
@night cloak Through a 3rd party emulator, yes. But through the official Tencent Gaming Buddy, no.
night cloak
I just want chinese version with that screenshot
Somebody posted on reddit
But cant find it
neon patio
Well this isn't the channel to be looking, this channel is for in-game support and troubleshooting.
Try #chat or Reddit.
swift pilot
@night cloak Customization? Can you be more specific?
neon patio
@swift pilot He wants a screenshot from the Chinese version
agile sonnet
How often do they add new stuff in superior and premium crates?
night cloak
see*
swift pilot
Oh...Yeah no idk if i saw one lol you can try asking szpart
agile sonnet
How often do they add new stuff in superior and premium crates?
neon patio
@agile sonnet You only need to ask once, and the crates are manually updated with no schedule.
agile sonnet
Alright thanks
night cloak
@neon patio Is it OK if I can tell you my device's specs?
grizzled slate
What's up? Anyone need anything?
autumn oxide
Hi pubg mobile team my name is Anfal actually i want ELITE ROYAL PASS in pubgmobile plzz give me because i am poor person i can afford this royal pass plzz give me respect to pung mobile team plzz #questions
lime juniper
We are unable to offer you a free elite royale pass, @autumn oxide. This has to be purchased.
twilit widget
lapis loom
neat turret
quasi blaze
@prime minnow sometime mine is also crashing
prime minnow
I need help starting cause I keeps stopping
quasi blaze
@prime minnow Which phone is this?
lucid kernel
@prime minnow did you try clearing the data/cache?
prime minnow
It's an Alcatel Raven LTE
I sent a report
@lucid kerneland yes I did just now but I keeps stopping/crashing
lucid kernel
@prime minnow try doing it once more
prime minnow
Ok
knotty pecan
How come i can’t get the diamond reward ?
marble orbit
@lapis loom mine isn't even downloading
mint stream
@knotty pecan same problem
light delta
Who can help retrieve my lost account
prime minnow
Ok I restarted my phone and that fixed the issue starting the game
lime juniper
Is the lost account a guest account, @light delta?
light delta
Yes
lime juniper
It is a known issue which is being worked on, @knotty pecan and @mint stream.
Lost guest accounts can unfortunately not be recovered, @light delta.
light delta
I installed the game before there was an option to link to Google play
pine topaz
Guys i have a question
I download pubg mobile lite on google play store
But servers give me error
I tried all methods
light delta
I went in game to customer services and they said they could help then they just stopped @Error 4©3
lime juniper
Please wait for a new reply, @light delta!
light delta
Ok
lime juniper
Maybe the servers are full at the moment, @pine topaz. Try again tomorrow.
lime juniper
Can you please show a screenshot, @pine topaz?
lime juniper
That was what I said, @pine topaz. 🤣
pine topaz
😂
lime juniper
You should wait and try later. Do it at another time than you use.
lime juniper
See you later, @pine topaz! Hope you figure it out. Should there be anything else, do not hesitate to ask.
autumn viper
Will the normal elite pass users be able to reach level 100 or is that not even possible
wraith stone
Hey can I get help
pine topaz
thx @lime juniper if i have a problem im coming
warped solar
@wraith stone we can help with it
wraith stone
I need the link to beta
lime juniper
lime juniper
That would maybe be a bit hard, @autumn viper, but perhaps possible.
It is the same link, @wraith stone.
waxen dew
Nope
woven atlas
Yes ?
neat turret
Maybe if you write your issue
quartz jackal
Can i post costume game?
woven atlas
Costume?
night cloak
cosplay event haha
quartz jackal
Custom* auttocorect
knotty pecan
Alright, thanks @lime juniper
mellow jolt
in the fpp rankings i am shown as not ranked for duo anyone else having the sme proble?
night cloak
It’s over then @river galleon
nocturne palm
serene niche
this chest when the items will be updated?
prime minnow
?
night cloak
@river galleon what's the problem ?
@nocturne palm please refrain from asking
@river galleon you have to restart your game again
shadow tundra
night cloak
@shadow tundra Try repairing your game
night cloak
@serene niche After 5 days.
sterile thorn
@haughty sleet
Why didnt they just give a warn, instead of getting thousands od people bans?
night cloak
@sterile thorn what's wrong?
Don't tag community team. Check #481193721560432670
sterile thorn
@night cloak i need to tag him, cuz i want justice for all the people that got ban for no reason.
night cloak
@sterile thorn The ban is temporary which acts like a warning.
sterile thorn
No it isnt
night cloak
@sterile thorn Who got banned for no reason?
sterile thorn
Thousands of players , for doing nothing.
night cloak
@river galleon LS&Q studios.
@sterile thorn They cal always report it to support to learn further information why they are being banned.
Also check #news for a detailed explanation.
sterile thorn
I have read all of it, i dont need to read it again. I just want answer for all of the bans from someone of tencent. The only one who is part of it, doesnt even talk or adress the issue.
tacit rapids
When is the Sanhok update?
Beta is out so it should be soon
sterile thorn
2 to 3 weeks maybe
tacit rapids
Why are you playing it then?
hollow field
Haha
sterile thorn
Im just tired of getting the same mail regarding the ban issue. @night cloak
peak dome
I cant login in beta.
sterile thorn
Use wifi @peak dome
tacit rapids
You can only login to your beta account
peak dome
Okk
tacit rapids
Lol @sterile thorn
worldly zenith
Wtf
worldly zenith
So i uninstalled pubg mobile to download beta, but then it says problem staging app. So i go back to normal pubg mobile, but there is an error installing that too
peak dome
tacit rapids
Yeah that's internet @peak dome
sterile thorn
Prob your phone
worldly zenith
I did
frigid plank
Me and my squad got killed by the red zone
But my achievement is still not done @night cloak help?
peak dome
Will this problem be solved with wifi?
tacit rapids
Rest In Peace ( RIP)
peak dome
dusty meteor
dawn mortar
How do I change the map on xbox one. It’s stuck on the desert map
night cloak
@ionic fractal please screenshot your issue
narrow vortex
lime juniper
Please use #481209096192786442, @narrow vortex.
Be advised that around 6 GB of available storage capacity is required during the beta installation. When the installation is complete, the beta version will use around 1.5 GB (no longer around 6 GB).
lime juniper
Please contact customer support via the game settings for further assistance, @ionic fractal.
ionic fractal
They didn’t help @lime juniper
lime juniper
Please wait patiently, @ionic fractal. If you are not satisfied with a reply, feel free to submit a new ticket.
night cloak
@lime juniper i believe i have a solution to his problem it happened to me
ionic fractal
@night cloak what’s ur solution
waxen dew
Delete it
night cloak
Can anyone send me tencent email id
lucid kernel
^ sent
plain hearth
What's the mail where i can report a player how's cheating
abstract moat
To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it. @plain hearth @night cloak
plain hearth
I have that
abstract moat
@plain hearth send it to PUBGMOBILE_CS@tencentgames.com
plain hearth
Ok! Thanks
abstract moat
@plain hearth you're welcome
hazy crypt
I need help, I can't log in 😓
abstract moat
Beta or live version? @hazy crypt
abstract moat
If it's beta login with guest
night cloak
Beta version is #481209096192786442 But you can only log in the beta with a Guest account
abstract moat
@night cloak yes , you can only login with guest
noble robin
Nah
hazy crypt
Live, it just updated and I tried to log in with my Facebook account and it just loads forever
night cloak
we havnt even heard her question yet haha
noble robin
I could login with my fb
night cloak
@noble robin yes but not with your old acc according to Tencent.
night cloak
like... read my msg before.. ive said that myself
hazy crypt
night cloak
anyways that wsnt the problem violet came to us with
hazy crypt
I play on my tablet btw
night cloak
Have you tried the following options:
restarted the game
cleared cashe
restarted your device
log in with another method connected to your main account
I'm not a pro with Tablet but those 3 options? above
hazy crypt
I'll try and get back to u
night cloak
Allright good luck 😃
night cloak
Have you had the banned msg? ( No alert ) but just a question
night cloak
Have you cleared the cashe?
Settings>Apps>PUBGM> Clear cashe
hazy crypt
Trying that now
bold lichen
hey, i was in youtube and it just recommend me a video with a hack scrip for the game, how can i report it?
night cloak
Report it to : PUBGMOBILE_CS@tencentgames.com
@bold lichen Goood catch, dont use it 😃
bold lichen
thank you so much @night cloak
night cloak
My plesure 😃
night cloak
No problem VIolet 😃
night cloak
i made sure my itunes was in my correct country and billing was ok
storm seal
What to do if person who killed me by Jack is clearly messaging me yes I use back with proofs ?
Anyone ?
Hack* and not jack
abstract moat
@storm seal Report it here PUBGMOBILE_CS@tencentgames.com
abstract moat
With a screenshot/a clip of at least 30 seconds long
abstract moat
@storm seal yeah
abstract moat
Anytime
verbal rampart
Yeah @abstract moat
abstract moat
And it will take some time so be patient
abstract moat
I know
verbal rampart
Wanna look?
abstract moat
Sure , dm it to me
slow nova
Is PUBG broken?
Because apparently when I headshot a guy with a AWM with 50% of his life gone and he has on no vests or helmets doesn’t kill him 😃
night cloak
Probably a bot @slow nova
slow nova
While he uses a mini and body shots me once and I died 😃
slow nova
@night cloak if it’s a bot then the game is rlly broken
wispy palm
Hi I've Got A Problem :|
quartz mantle
Hey guys, I have a general question but... does arcade kills count for achievements?
slow nova
And he headshots me with it and I got lvl 3 helmet no damage in it
quartz mantle
Like for the shotgun one
slow nova
@quartz mantle depends
quartz mantle
Depends....?
quartz mantle
Wym depends?
quartz mantle
What’s the possibility of a no?
slow nova
As I said for the 3rd time yes
quartz mantle
So does shotgun arcade count?
quartz mantle
Yeah
slow nova
Yeah it works
wispy palm
At First I Couldn't Get In The Game Without Using VPN And Now I Enter The Game With VPN And My Ping Is 180 Its normal. But When I Pick A Gun It Doesnt Shows It For Me And Any Bullets That I Pick For That gun Doesn't Count
What Should I Do
?
night cloak
@haughty sleet I have been using a gfx tool and I heard next update you can be banned for using them, what can I do to prevent being banned as the graphics tool stays even when you unistall the app. Please help.
quasi blaze
@wispy palm where are you from?
slow nova
@wispy palm well what country r u in for u to be using a vpn
wispy palm
@quasi blaze Iran
quasi blaze
Using VPN of where?
quasi blaze
Yeah
wispy palm
@quasi blaze UK
slow nova
Which vpn btw
quasi blaze
@wispy palm The game was working perfectly?
wispy palm
@quasi blaze Yeah
Sometimes It Had Normal Bugs And Lags
But Now Its Aweful
I Need To Play
Because I Bought Elite RP
quasi blaze
In beta?
wispy palm
No Global
quasi blaze
Global don't need VPN
quasi blaze
Try disconnecting and reconnecting the server
quasi blaze
Can you change the server?
wispy palm
@quasi blaze Game Or Vpn?
quasi blaze
VPN
wispy palm
@quasi blaze I have Tried It
quasi blaze
Disconnect the VPN. Restart the phone.
wispy palm
This Problem Started Since I Uninstalled Global Version Because Of Installing Beta
quasi blaze
Reconnect and try
wispy palm
Dont u Think Its Because Of Beta?
quasi blaze
You said Global?
grizzled slate
Whats the problem?
wispy palm
@grizzled slate At First I Couldn't Get In The Game Without Using VPN And Now I Enter The Game With VPN And My Ping Is 180 Its normal. But When I Pick A Gun It Doesnt Shows It For Me And Any Bullets That I Pick For That gun Doesn't Count
quasi blaze
You should have to uninstall global before installing beta
grizzled slate
@wispy palm Guys in Iran usually need a VPN. There was a guy here awhile back who's friends also use it. Otherwise they can't play.
wispy palm
@grizzled slate I Have This Problem Even While Im Using Vpn
sage pollen
grizzled slate
@night cloak Don't tag the community team. Delete the tool. And you can get banned for it right now, they made this decision awhile ago.
night cloak
@grizzled slate what the thing is
Even if I delete the tool
I will still have to gfx changes
sage pollen
He took my entire squad out
night cloak
The*
feral heart
@sage pollen nah uselesee im report someone who got aimbot and wallhack..and i send 30sec to CS 2 months ago...he still playing until now
grizzled slate
@night cloak Pray you Dont get banned. If you do email support and explain the situation to them or you could email them now. Id just say stop using it and play the game
night cloak
@grizzled slate you think reinstalling would help?
Pretty sure I won't get banned then
grizzled slate
@wispy palm I believe that's a bug? I think I've heard of it happening to other players my advice? Reinstall the game.
feral heart
@night cloak yes delete the toll then reinstall
grizzled slate
@wispy palm wait do you have the beta installed? If so you should ONLY have the beta.
sage pollen
@feral heart how can someone have a k/d of 50 in squad
night cloak
APK!
quasi blaze
@grizzled slate I have both live and beta version
grizzled slate
@night cloak Give it a shot. Delete them both, reinstall the game
feral heart
@sage pollen cause they do nothing to hackers..they just ban somone who bought illegal UC
grizzled slate
@quasi blaze Your supposed to delete the live THEN install the beta.
night cloak
I've been using it for 3 days now
I just like playing on 4k with max graphics at 60 fps
quasi blaze
I know, But both are working fine
grizzled slate
@feral heartActually they are trying to stop hacking.
feral heart
@night cloak GFX ?
night cloak
Yeah
grizzled slate
@feral heart Kinda rough to update the game, watch for hackers, respond to all those emails, etc, if they don't have PROOF they don't ban from my understanding. Who wants to get banned cause some kid said he was hacking?
night cloak
I just made everything max
grizzled slate
@quasi blaze Either way, your not supposed to have both. Delete one of them
night cloak
And I guess it's bannable
grizzled slate
@quasi blaze If you delete the global, make sure your account is backed up
feral heart
@grizzled slate yes its hard i know 100 Million download..why cant they make a new team to focus on banning hackers ?? They make much money from Royale pass S2..
grizzled slate
@feral heart They probably have someone trying to get rid of the hackers. And they have anti cheating stuff too, you can't catch everything but at least its. Not like the PC pubg
feral heart
@grizzled slate even PUBG PC still has cheat...but the developer is active to ban them
wispy palm
@grizzled slate I Just Uninstalled The Beta. But i Still Have That Problem. Should I Repair it?
Look At This
grizzled slate
@wispy palm Try that. hen test it in training mode. If it's still messed up. Reinstall the game and reboot ya phone just for good measure
wispy palm
@feral heart But It Doesnt Fix ☹
feral heart
@wispy palm they fix it in next update...in BETA 0,8 i never get that Bug
In 7.5 daily
wispy palm
@feral heart I Hope So
night cloak
beta 0.8 on tgb
wont work
settings > unclick enforce global render cache > restart @night cloak
ah and what is this
anyone know what that means
i have no idea
oh ok
@lime juniper
it still do it rip
flint garnet
@tropic ravine maybe u know?
night cloak
ye
like it can get to login screen
but then two messages come up in chinese then close
when i choose english it just stuck
pls ban this cheater
Rank 1 [EU] , got no headshot but 1200+ kills
every 5th player in top 200 have a swastika
flint garnet
@night cloak please report any suspected cheaters in the game or to PUBGMOBILE_CS@tencentgames.com
night cloak
i cant report 300+ players
flint garnet
We can’t do anything about the cheaters here.
tropic ravine
@night cloak please check pinned messages in pubg emulator chat
Number 3 should be relavant to you.
Also make sure you are using the english version as the chinese versikn isn't aupported globally.
night cloak
got this and all my friends tho
I just opened the game and got a free crate
is this going to be fixed?
flint garnet
Are you saying you haven’t completed the achievement but you got it anyways? @night cloak
night cloak
yes
flint garnet
Please report the bug in the game or to PUBGMOBILE_CS@tencentgames.com
mossy hemlock
Wasn't RP week 2 suppose to start today?
flint garnet
@mossy hemlock it should start on Wednesday UTC
night cloak
@mossy hemlock i think know every 3rd day of the week
flint garnet
Look at the timer on the RP crate
mossy hemlock
oh okay
slow nova
@flint garnet Is there going to be more rewards because we passed the 500k mark
flint garnet
@slow nova I don’t think so. You can see all the rewards right there.
slow nova
5 rewards
But the more rewards are there it’ll double the chances of PUBGM getting more profits cause ppl would buy elite
flint garnet
@slow nova well, I don’t know their plans, there is always a chance it may change, we just have to wait and see.
slow nova
Ok.
somber solstice
@slow nova unfortunately, tencent has not chosen to share that with the discord staff team.
vagrant locust
Can anyone give me the e-mail of PUBG support?
They ain't replying in in-game services
lucid kernel
@vagrant locust PUBGMOBILE_Community@tencentgames.com
vagrant locust
Thanks 🙌🏻
lucid kernel
no problem
abstract moat
@vagrant locust they will reply but it takes some time
night cloak
wait is there anyway to even play 0.8 on tgb
vagrant locust
I didn't mean they don't reply I mean say one think and they answer me with completely different answer its like they can't read my question 😭
night cloak
oh ok
flint garnet
@vagrant locust PUBGMOBILE_CS@tencentgames.com
@lucid kernel that email you gave was used only to submit arts, videos and clips etc.
lucid kernel
Crap HAHA, alright I'll be giving this one out then, thanks :) @flint garnet
Apologies for the wrong email! 🙏
haughty cypress
If im not mistaken, 0:00 UTC every monday @slow tree
slow tree
Or will it reset Tomorrow ?
flint garnet
You can’t
slow tree
Oh
flint garnet
@slow tree but there is going to be Season 2 recap in the next update.
slow tree
Kk
fervent fable
But in the season 2.. we were getting the missions on the same day i.e monday.
How this can happen without any info
flint garnet
It has changed because the new RP season started on Wednesday UTC @fervent fable
clear thunder
Cactus ghillie
mossy slate
abstract moat
How can I help you with? @mossy slate
@mossy slate try clearing the apps in the background and lowering your graphics
wise iris
Cant we have beta for tencent Emulator?
unkempt flame
guys somebody help?
abstract moat
@unkempt flame what's your problem
unkempt flame
why is the challenge mission still not yet open fpr 2nd week its monday today aug 27
abstract moat
@wise iris we currently don't know
Maybe just a bug
You can contact custom service
unkempt flame
whats going on?
abstract moat
And tell them about the issue
unkempt flame
@abstract moat already did
abstract moat
What did they say
unkempt flame
@abstract moat nothing until now
abstract moat
Ok , be patient and they will message you
unkempt flame
@abstract moat i have another question
abstract moat
@unkempt flame tell me
flint garnet
@unkempt flame look at the timer on the crate. That’s when the new week of RP starts.
unkempt flame
@flint garnet i dont think thats the timer for RP thats the timer for Crate only
flint garnet
No, it also the timer for the next week RP
new season RP started last Wednesday so new week starts Wednesday too. (UTC)
unkempt flame
@flint garnet ouh .. the last week starts wed?
unkempt flame
@flint garnet ouh thats why coz usually its monday like season 2
flint garnet
Yes that’s because season 2 RP started on Monday too.
unkempt flame
@abstract moat bro my question is about the 30days Ban that i read in this discord announcement
@flint garnet ouh okay thank you bro so thats not a bug.
abstract moat
@unkempt flame what ban
unkempt flame
@here: Accounts are suspended due to violation(s) of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality; purchases from third-parties; and refund fraud (forced refunding through Google or Apple). This gains an unfair advantage over other players and is not supported by the game developers. However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box.
A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.
Note: Please do not repeat questions regarding account suspensions in this server, as we (volunteers, moderators and community staff) are unable to assist with this, hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
flint garnet
@mellow jolt top 500 in any mode/any server
unkempt flame
i have some questions here...
abstract moat
@unkempt flame this message explains how and why your account is getting banned
mellow jolt
so the top 500 who are ace in duo can also get the conquor right? even if i am super bad in squad or solo
abstract moat
If you don't break any rule you're fine @unkempt flame
unkempt flame
@abstract moat yeah i know .. coz there are some post here thats not clear
abstract moat
@unkempt flame what specific question you have
unkempt flame
@abstract moat thats why i wanna ask this question to be clear
mellow jolt
@flint garnet so the top 500 who are ace in duo can also get the conquor right? even if i am super bad in squad or solo
flint garnet
That’s right
mellow jolt
thanks a lot for info
unkempt flame
@abstract moat First, to be be specific there are some players that are installing the Pubg Mobile in their PC by using emulators like “Bluestack,Tencent gaming buddy , Nox”?
abstract moat
@unkempt flame yes there players are matched against other players that also use emulators
unkempt flame
what i mean is this method is okay?
abstract moat
Yes
unkempt flame
coz i thought this method was not allow
abstract moat
But keep in mind you will be matched will players that are also playing with emulators
@unkempt flame it is allowed
unkempt flame
@abstract moat ouh so this method is allowed
abstract moat
Yes
finite haven
I contacted support in game and havnt gotten a reply. Plz ping when messaging me
abstract moat
They will reply soon please be patient @finite haven
unkempt flame
@abstract moat ouh so they are also match using emulators? 100%? All the time???
mellow jolt
do anyone got the not ranked in leaderbaords ?
abstract moat
@unkempt flame yes
mellow jolt
i am trying to spam only duo matches for now and when i check rankings all i can see is not ranked how many tiers i move up
night cloak
I have the same problem
unkempt flame
@abstract moat I dont think its all the time i have watch some youtubers and their enemy is not good as they are, i could notice it coz the way the enemy rotate i can determined that the enemy was using just a Mobile.. so i disagree that it is All the Time..
abstract moat
@unkempt flame it is all the time if you use an emulator , but if you use a keyboard and a mouse using Octapus app for example, you will be matched with mobile gamers
@unkempt flame or it is maybe someone new playing on pc
unkempt flame
@abstract moat Of course Emulators is on Pc they installed it on their pc .. the purpose they installed it on pc is to have and use the Mouse and keyboard
thats why its unfair
abstract moat
@unkempt flameyes but I mean there is some ways you can use a keyboard and a mouse but still be matched with mobile players
unkempt flame
you know what imean
@abstract moat yes thats why it is not 100 percent they match with emulators
the purpose of emulators is to use Mouse and keyboard
gritty basalt
Plz help
If I uses GFX tool for better fps
Then any chance that I got banned??
abstract moat
@unkempt flame if they use emulators It is 100% but there are also bots in game
unkempt flame
@gritty basalt yes read it
abstract moat
@gritty basalt yes
gritty basalt
But I stopped the use of gfx tool and also message to customersl service @unkempt flame @abstract moat
abstract moat
@gritty basalt yes there is a chance if they find out third party apps used you might get banned
unkempt flame
@abstract moat Wdym.. they installed Pubg Mobile (Emulators) on their Pc so that they can use mouse and keyboard and then being match with Mobile Players? right? so unfair.
abstract moat
@unkempt flame no
@unkempt flame emulator players matched with other emulator players
But there is a trick to connect your keyboard and mouse to your phone and play with mobile players
boreal parrot
if they use the tencent or a basic one. yes it is detected as an emulator and matched with others using the same. I vaugly remember the patch note saying if one user on a team uses am emulator then other teams had to have at least 1 user also. but of course there are tricks
unkempt flame
@abstract moat ouh how sure you are ? is ther any proof or post from tencent regarding this?
abstract moat
@unkempt flame you can ask here if you want proof PUBGMOBILE_CS@tencentgames.com
distant island
hi huys, any room chat for Shopping or Purchasing item : such as UC, ELITE ROYAL PASS or somethign like that?
normal fulcrum
warped solar
lol
normal fulcrum
#questions look at the bug
warped solar
This is common bugs
unkempt flame
@abstract moat i will believe if you say that if they will use “Tencent Gaming Buddy” it is also an emulator on Pc where you can use mouse and keyboard what i mean is this app is from Tencent right?
warped solar
They will fix by next update
normal fulcrum
@warped solar I know but they should fix this
abstract moat
Don't open a discussion please, you can guys move to #chat or #pubg-mobile
warped solar
Or maintenance
normal fulcrum
@abstract moat I'm kind of upset that devs are not giving much attention to live version. I purchased RP 2nd time because I love this game. Such things just upsets me
unkempt flame
@abstract moat ok so if you claimed that tncent gaming buddy is from tencent thats an Emulator right, okay so whoever installed this Tncent gaming buddy emulators will be also match with emulators right?
unkempt flame
@abstract moat okay but i dont think all Emulators are..
unkempt flame
@abstract moat coz they are some emulators that not come from Tencent.. like NOx? Bluestack? etc.. i dont think that these are included.. fpr my perspective i believe that if the app was not come from tncent like these third party emulators they are match on Mobile Players.
i belive that tencent gaming buddy emulators are being match by tencent gaming buddy emulators
abstract moat
The emulator doesn't matter, you will still be matched with other emulator players
shy isle
Hello need assistance
unkempt flame
what i dont believe bluestacks , nox etc are not inluded from it
abstract moat
@unkempt flame there could be a BlueStacks player against a tgb player
shy isle
@abstract moat If I did the 18 kills on war mode is it recorded already if I did it?
unkempt flame
tgb player?
shy isle
Or do I need go post it somewhere?
vague dawn
yo when r we gonna fix the goddamn bug with wireless headphones?
vague dawn
the audio quality goes in the trashcan when u connect a wireless headphone
abstract moat
@shy isle I'm not sure let's wait and then you can contact them
unkempt flame
@abstract moat and it could be bluestack vs mobile players
abstract moat
@unkempt flame no
shy isle
@abstract moat ok
abstract moat
@unkempt flame emulator vs emulator
Mobile vs mobile
unkempt flame
@abstract moat yeah i know but i dont believe it is all the Time 😭 Im sorry 😭
boreal parrot
@vague dawn you mean Bluetooth paired headphones?
vague dawn
yes
abstract moat
@unkempt flame no worries, some players might be better some might be worse but you will be matched against emulator players
mild spear
Using gfx tool =ban????? Wtf ....
abstract moat
@mild spear yes
mild spear
Why
unkempt flame
@abstract moat why would i match by emulators i dont use that.. i just a use Mobile
vague dawn
the audio quality becomes really bad thru bluetooth paired headphones
maiden wedge
Rank
vague dawn
sounds like something out of the toaster
abstract moat
Any app changing the game's files will result in a permanent ban
@unkempt flame If you use mobile you will only be matched with mobile players
abstract moat
Because it's a third party app
vague dawn
like if its a gfx tool atleast make it temp or give warning
mild spear
Gfx tools just improving the game play and graphics . They don't optimize game
unkempt flame
@abstract moat yeah hopefully thats true and 100% 😟
abstract moat
@unkempt flame it is
vague dawn
i think perma ban is wayyy too harsh
abstract moat
@mild spear they can remove lag which is an advantage
abstract moat
You will get banned if you do so
mild spear
Wtf
abstract moat
Read the picture in the pinned messages
mild spear
This how pubgm die
vague dawn
nah
night cloak
guys for discussion other then questions that require support please use #pubg-mobile
vague dawn
gfx tools arent WIDELY used
ocean saffron
Wtf is wrong with the servers????
abstract moat
@mild spear third party apps are against rules
night cloak
guys for discussion other then questions that require support please use #pubg-mobile
thank you 🙂
vague dawn
yeah i require support, the audio quality on bluetooth paired headphones are trash in pubg
ocean saffron
All lagging
With 780 ms
boreal parrot
@vague dawn the problem is Bluetooth is just really bad technology 😬 You'll also run into sound delays besides degraded sound and interference from everything in a 2.4ghz band
abstract moat
Please move to #pubg-mobile now
unkempt flame
@abstract moat Hopefully thats true.. coz for my perspective Emulators vs Mobile was so Unfair right will you agree of that?
vague dawn
no but it works great in every other game i play
mild spear
@abstract moat then optimize the game better
night cloak
i said go to #pubg-mobile or i can have you warned
ocean saffron
I lost 3 natches back to back because of that bull
abstract moat
@unkempt flame that would be unfair
night cloak
its only in pubg that the bluetooth headphones sound bad
abstract moat
@mild spear it's because some phones are bad
mild spear
@abstract moat no
abstract moat
Now if you're done with questions please move to #pubg-mobile or #chat
night cloak
@night cloak off topic warn please
unkempt flame
@abstract moat yeah right thats why im here for justice 😅 and i wanna ask someone here thank you so much you help me ease a little pain 😊
ocean saffron
I need some answers
vague dawn
^
vague dawn
is it my own device's issue that whenever i use a bluetooth paired headphone on pubg it sounds super trash
ocean saffron
The fing servers are all lagging
abstract moat
@unkempt flame you're welcome , if you got any other questions don't hesitate to come back
vague dawn
it works great in every other game but when it comes to pubg its bad
ocean saffron
Get better servers
abstract moat
Don't ping so many
tropic ravine
What's up?
unkempt flame
@abstract moat thank you buddy are you always here are you a mod here or team member of pubg? sorry coz im also new on using discord..
ocean saffron
Hello?
abstract moat
@unkempt flame I'm just a member of this server , when I can I help people
flint garnet
Keep the channel for pubgm support. Go to #chat if you want to discuss something.
mild spear
I have adreno 505 with out gfx tool it look like 💩💩 320p .
unkempt flame
@abstract moat you mean like Guest? like us?
night cloak
does anyone here need help or are you going to complain abt the game? for off topic discussion i said move to #pubg-mobile or #chat
abstract moat
@unkempt flame yes
night cloak
k whatever
ocean saffron
I just said that I need some help
night cloak
@ocean saffron for?
night cloak
make sure you have a stable connection and restart game
ocean saffron
I have the best WiFi in my country
tropic ravine
Make sure you're not connected to any VPNs
abstract moat
Try clearing background apps and lowering the graphics
ocean saffron
It's not my connection
unkempt flame
@abstract moat ouh okay thanks if i have questions i would come back here..ouh i have a quesrion again about the Spectate online friendsis still not being Added in beta 0.8.0
ocean saffron
It's the pubg mobile servers
night cloak
fps*
abstract moat
@unkempt flame we don't have any information about it
ocean saffron
I always play on low
tropic ravine
Do not use any external tools if you're having GFX issues. Tools like GFX Tools will get you banned.
night cloak
unfortunately, from my position there is nothing i can do abt the ping if the servers... sorry for he inconvenience
of*
the*
ocean saffron
I'm not using anything
unkempt flame
@abstract moat ouh ok understand coz in chinese pubg 0.7.1 they already added it so sad 😭
tropic ravine
Please try a speed test to determine if it's your connection that is having ping issues.
night cloak
here are some tips
ocean saffron
I already did that
unkempt flame
and until now on beta 0.8.0 there still no spectate online friends rip
night cloak
- Clear unused cache 2. make sure OS is compatible with pubgm @ocean saffron
abstract moat
@unkempt flame they will add it some time , if you have any other issue or question make sure you let us know
boreal parrot
800ms is a bandwidth bottleneck. Sounds more like you need to restart your modem/router. @night cloak you should know this 
night cloak
i do know this
unkempt flame
@abstract moat i understand that Deathcam will be a hard time to do for them.. but please pubg hear us read this you already added the “Spectate Online Friends” on Pubg chinese version 0.7.1 give it us here on Pubg (Official) just add that feature.. 😭 dont be bias or racist 😭 im so sorry
night cloak
i’m giving him simple fixes before i try bigger solutions
unkempt flame
@abstract moat gtg thank you so much buddy 👍🏼
abstract moat
@unkempt flame you're welcome
@unkempt flame if you guys any ideas that would like to be introduced you can contact customer service in game
night cloak
I'm having an issue where it says I'm unranked.. must be a common bug.. is it worth reporting ? I mean I'm sure I have to wait for a patch yeah?
abstract moat
@night cloak you can report it so the devs will take a look at it faster and fix it
night cloak
But if it has been reported it isn't worth me taking my time to do it though..
I just wish I knew my rank..
merry sandal
I'd still recommend you report it, since you can never be too sure and reports always help!
night cloak
Is there any other way to find my rank?
flint garnet
@night cloak afaik you are ranked if you are part of 100.000.
merry sandal
Have you tried asking a friend to view your profile and see if they can see the rank?
rigid shuttle
Can anyone help me regarding the Chinese version of PubGM?
Idk the meaning of this shot.
night cloak
What nice king
rigid shuttle
Shit.
merry sandal
We do not primarily provide support for the Chinese version of the game.
rigid shuttle
Ummm...okay.
night cloak
It says I'm season ranked 700
So I'm guessing since that's all squads means I'm ranked in the top 500 or 600 or so
rigid shuttle
Does 0.8.0 version contains the SANHOK map?
flint garnet
Then must be definitely a bug
merry sandal
Yes, it does @rigid shuttle
rigid shuttle
Thanks.
merry sandal
Although, 0.8.0 is in Open Beta right now. It will be a while before 0.8.0 comes to the global live version.
night cloak
I should be ranked better when I hit ace soon
flint garnet
@rigid shuttle please see the pinned messages in #481209096192786442, there are some patch notes
rigid shuttle
Ok
foggy marten
Why everyone started hacking
rigid shuttle
How to download it?
foggy marten
I just found this vid
flint garnet
@rigid shuttle please ask beta related questions in #481209096192786442
rigid shuttle
Ok
flint garnet
@foggy marten please report any suspected cheaters in the game or to PUBGMOBILE_CS@tencentgames.com
foggy marten
Ok
sturdy plover
I recently dealt with some players with offensive names and were extremely racist in game, i tried reporting them yesterday but with no results
Not even a reply
I would post a screenshot but their names were extremely offensive
lucid kernel
@sturdy plover it'll take some time
sturdy plover
Customer support did nothing and no reply
This was a full 24 hours ago
I gave them id’s and after the customer support asked for my email, i gave it and no other reply
No automatic messages after i posted my email
Not even “we will look into the problem”
merry sandal
The Customer Support receives hundreds if not thousands of mails per day. Of course a reply is going to take a while.
weary anchor
Anyone help me
viscid burrow
Devs or answer groups, please allow editing of UserCustom.ini file to have good performance, GFX Tool doesn't only modified that .ini file but it modifies a lot of files(when fps is selected in the app), while in BAGT app, it only modifies UserCustom.ini files.
If you're gonna not allow this graphic modifications then just simply make the game more optimized than the current version ./.Or else people might quit playing this game
i know there are answer groups here from Tencent
weary anchor
2 days ago I checked my pubg account it says I'm banned for 30 days
But I check my account at 11am
I saw the ban is 91 days
Why
muted plank
Wut
merry sandal
We're Discord Server Moderators here, @viscid burrow I recommend you contacting Customer Support PUBGMOBILE_CS@tencentgames.come about it.
As my personal opinion, they won't be encouraging or allowing the modification of game files of any kind. And I believe it's for the betterment.
muted plank
If u guys want good fps; buy a new phone xD
warped solar
@weary anchor it say you are violated this game
muted plank
@weary anchor please make a mail at Customer Support PUBGMOBILE_CS@tencentgames.com
warped solar
That why you got banned
muted plank
His concern is thath he got banned first for 30 days and then for 91 days
weary anchor
Yes
weary anchor
Ok
prime swallow
@weary anchor i also got same thing
@weary anchor Bhai#6726 aa tujh se kuch puchna hai private chat me
night cloak
any admin online?
lofty swallow
How to report teammates?
night cloak
someone sharing pubg mobile installer without gameguard.
thats why too many hackers in the game
😂
dense galleon
Who can help me?
flint garnet
@dense galleon what can we help you with?
dense galleon
I can't download the game from play store . It stucks at 2 %.
night cloak
im already send that apk by email. hope the admin can improve their game guard
unkempt flame
@weary anchor it means you should stop cheating 😅🤣
lucid anchor
opaque dawn
Tencent and stupid Devs: hmm, let's add a world chat where people can use hashtags instead of optimizing the game and banning those who struggle running the game!
jade turret
Can we check our season 2 stats just like in season 1?
opaque dawn
@jade turret not yet but you can get banned for using a friendly app which is completely friendly
jade turret
what app? im not referring to any app...🤦 🤔 I'm just asking for season 1 stats
night cloak
just root ur phone and use another app
jade turret
@opaque dawn
opaque dawn
@jade turret yeah and I just said not yet dumbass
jade turret
so why saying anything about a ban?! and why call me a dumbass bruh... u don't have to be rude about it broe
opaque dawn
@night cloak jUsT roOt yOuR pHoNe aNd uSe AnoTheR aPp idiot... They can detect whether or not files have been modified
@jade turret K broe dumbass
jade turret
wow.... thought u guys were supposed to help... 🤦 💁
opaque dawn
@jade turret I did, I answered your question dumbass
night cloak
@opaque dawn u dont need to modify the files retard
if u have root u can just spoof ur gpu
opaque dawn
@night cloak spoof it and then it'll be detected
opaque dawn
Whats your ign then
jade turret
where are the actual people who do the helping around here
jade turret
yea so last season we had an option to check our season 1 stats after it ended... has it been available for season 2 yet?
@night cloak
night cloak
one sec give me a moment to look into the issue
Can anyone tell me whats in the 0.8.0 beta version and when its coming out?
yes @night cloak
Like whats new
but please see #481208797352951851 and #481209096192786442
flint garnet
@jade turret it’s coming in the next update.
jade turret
what's coming next update? @flint garnet
flint garnet
@jade turret season 2 recap
jade turret
ok thanks man @flint garnet
also speak to those who are trying to help... they seem rude af!
unborn nexus
can I link my fb acc to my pubg acc that's linked with Google play?
misty oracle
@unborn nexus, if it linked only with GP - yes. You can link 2 social networks to your acc
unborn nexus
how do I do that do I need to be in the game or can I do it from fb because I have the beta now and I can't get on scince it was only linked with google
misty oracle
@unborn nexus, what's the point of playing the beta version on your account, if nothing is done for it?
unborn nexus
all my friends that play in wager matches do have it and we need to be able to see each other's career results for turnies and if ur not in the beta and someone else is than you can't see those stats.
misty oracle
@unborn nexus, do you already link your FB to your account in live-version?
unborn nexus
no just the gp is linked I figured since it was available for android that sign in option would of came with it.
misty oracle
@unborn nexus, and you wanna use FB to login in beta-version, I understand correctly? (sorry, not so good in English)
unborn nexus
yes that's correct
night cloak
Dr. Disrespect skins when
misty oracle
@unborn nexus, the only way I see it is to link Facebook to the account in the Live version, and then try to log in via Facebook to the beta version.
unborn nexus
ah okay thank you I had no idea that I would still have the none beta version as a completely separate app from the beta so I was able to get on my account and sign in with fb.
misty oracle
@twin raptor, if mention someone from Contributors role, they can help you
lime juniper
On the beta version, you should select guest, @unborn nexus. The beta account will not be saved.
twin raptor
what's up with that google play refund thing?
lime juniper
Can you be more specific, @twin raptor?
twin raptor
i know many people who are doing this. their account is not banned yet tho.
unborn nexus
@lime juniper I was able to login with my Facebook just now...
lime juniper
It is possible, @unborn nexus, but why would you?
misty oracle
@lime juniper, @unborn nexus said,what he and he's friends be able to login, so he tried to find way to link FB to acc
lime juniper
Remember that there are millions of players, @twin raptor. Not all murderers are caught instantly either.