#questions
1 messages · Page 133 of 1
Royal pass area
My game kinda hangs up no buttons after a match is ended no spectate button if died early and no final stats screen too
Anyone else having this issue?
@sterile idol ya me many times
Maybe thats the problem
It appears when you disconnect or close the game during a match @sterile idol
Lol im guessing you feel salty af right now @vagrant locust
Ok
@haughty cypressoh I see ty must be bcz of ne switching WiFi and mobile data when lag occurs, thanks
@sterile idol mm-hm
@vagrant locust i know you mad..only the dev can fix the problem..we just find why many people are getting banned 🤔
I only just noticed that the jersey looks horrible
I was good af person just few hours ago. Now I'm pissed more than facing TEEMO in League of Legends
That picture is horrible because of that phone I was using
Is there any plan to make an actual 1080p graphics setting for people that love in a year after 2014?
I know the reason but it's not acceptable
@vagrant locust you use GFX ?
Using VPN is the cause of getting banned for all of us. People use VPN to get better and lag free game. Which is violating the rules as you are using a third party program to optimize the performance of the the game and people are also using VPN to get UC at low price. THIS IS THE MAIN REASON
I see
Is there any way to get my account back.😔
Same person who was spamming in pubgm chat
Whom to contact for ban support
Read the pubgm news
Got it
And I don't use GFX but if you are wondering then using GFX won't get you banned cause GFX edits "user.ini" file which includes your mobile data only and not the game engine data so using GFX won't get you banned 😂
😢
Wait i thought price of stuff in game is same for everyone?
Nope it isn't
A dollar in our country is worth more than other countries like Russia
So if I use Russian IP so my market price will be reduced significantly 😢
Ohhh thats why 🤔
Rip my account
Anyone can help me to fix it this
I hope tencent pays some sort of compensation for false ban
@toxic fern did you use vpn?
I went through all of the freakin terms and conditions. Took me like an to read. And this is what I actually found.
No
@haughty cypress I am not using any other therd party softwere
@toxic fern do you buy UC ?
Yes I buy uc @feral heart
We are getting closer
Btw if anyone is desperate to play pugb i can provide a solution!
Maybe because UC purcahse
Dont say pubgm lite plis @night cloak
@night cloak and what's that
@night cloak I got banned
Play chinese version ?
@toxic fern ah one more question..do you buy royale pass ? And if you buy what level you are now ?
I think there is a explosion bug
I was driving my bike and it health is 100% and it blow up and kill me
???
Nyeh, sounds like typical pubg vehicle physics @undone birch
@feral heart I am buy Royal pass and my level is 15
It seems all who got banned have elite pass
Download app called "clone" not sure of exact name, it's by ES Global, you can play by making a guest account
@haughty cypress I didn't hit anything lol
@haughty cypress @toxic fern yes every one got banned has elite royale pass
And your original account will remain untouched and safe
I need more information from people who got banned
@undone birch nyeh, if it happens 1/1000 times and without footage, you cant really report it
:0
@feral heartwhat info u need?
@night cloak do you buy royale pass ?
Me and 10 of my friend got banned.
Whe play clean.
We bought uc from the store. We got google receipts also.
Yes we all bought royale pass elite yesterday.
This afternoon we all got banned
OOF
Hmm 🤔
Waiting for the reddit outrage now
@night cloak yeah Royale Pass is the problem i think
If all of you guys start posting on reddit bout it, im sure devs will do something
@night cloak i dont know..i just getting conclusion why you all getting banned
Why we should not use GFX tool??? PUBG Mobile is not working on optimising the game! They not they allow us to use the GFX tool instead?!
So how we gonna level up rp?
Our rp will be a waste if we cant level up
@haughty cypressidk how. Someone please make a post on Reddit
@night cloak try post it on reddit..
@feral heart i got a fb group.. 60k people join. Almost half of them got banned
Why does the voice/sound lag when using Bluetooth earphones?
Royale pass is the problem i think..but not everyone has elite got banned 🤔
PUBG Mobile doesn't have an official file petition forum. WTF?!
@vagrant locust do the petition on reddit
Never mind I'm done with this game 😃
Reddit is more salty bout things and creates a nice hate train to threaten the devs :3 @vagrant locust
I'm never salty but who the heck banns people for giving them money?
Hello ,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
Your account has been banned and you will not be able to use it before the ban period is up.
Please note that any rule violations in the game (for example cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.) that are detected by the system will cause the account of the violator to be banned.
If the rule violation occurred after your account has been hacked and thus affecting the game as a whole or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
We apologize for any inconvenience caused.
Kind regards,
Andrew Y.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
Se their stupid sh1t reply
I mean what in the world is that 😂
Also got the same message a while back
Lol @night cloak xD the story of every customer support
@honest hornet It is against the Rules to make changes to the game files, and using 3rd Party applications does just that, so that’s why you can get banned for it
I don't know. Do they send these like bots?
Please avoid using this channel to rant. Use #pubg-mobile for that.
I again say GFX tool doesn't get your account banned
I play clean.
Never 3rd party apps, never hack.
Never bought uc outside the game
@placid musk why does the sound lag while using Bluetooth earphones?
But there is payment by official outside the game @night cloak
Because it’s a Bluetooth headphone
It just edits your own phone config file for the phone and then opens the game using their config that's all
It seems a bit normal for the sound to lag
@feral hearti buy in the game only
Does changing codex like SDC or apt something helps or not
So if I use my phone's gaming booster to open the app I will get banned now? As the game booster is a third party app?
@vagrant locust well, some people make changes like removing grass, and this allows them to see enemies easily. That’s why it’s not allowed and is risky
@vagrant locust you never know
People have been banned and given the reason that they used GFX tools
I stopped using them long back. :D
We no longer have the picture of the customer support telling them it’s risky to use it, but we don’t recommend using them. We can’t help if anyone gets banned for using those
When I try to invite friends through messenger, it says I have not installed it even though I have. How do I fix it?
What do you mean I never know? So who do I blame? My phone company because they made a great app to optimize the performance of every game? Or me because I bought that freakin phone?
Maybe PubgM?
Oops.. i cant share a link lol
Because actually that doesn't makes sense. If my phone is laggy. And I use a gfx tool to increase the performance. How am I cheating?
I dont use those. So u can help?
That's what I'm sayin
@vagrant locust game booster just clears you phone ram it does not modify the game
Whereas gfx tool lowers the graphics and reduces the rendering
In that case the game stops showing grass and other stuff by which enemies can be spotted easily
. @night cloak im always buy UC from outside the game...my country got special previlage from PUBGM..and i dont get banned
Like blackmarket?
Jeez. PubgM should actually work on bugs. Where do I share the picture?
@quasi smelt PUBGMOBILE_CS@tencentgames.com
Why am i not getting the Login coupon?
Do math, on 3rd aug i got one coupon now its been over 15 days still didn't get coupon
@quasi smelt d game creators hav frowned at d idea of modifying game code or files in anyway... N dey hav said doin so is against their rules..
Gfx tool does just that...so yea, its illegal
@lilac moss it's a bug did you try repairing
Is it allowed to use vpn ?? 😕 😕
@bronze orchid i believe so
No, I think @FOXX#562
@lilac moss try repairing if it works then fine if not wait for them to fix it
@marble orbit ty man
let me try thx @hollow echo
@marble orbit understood.
https: // pay.gpubgm.com / id
Check this link..im always buy UC in here
@hollow echo Dude you didn't understood at all. GFX is a tool which uses the file named "user.ini" it is a file with your phone's info. For example," assume I use an iPhone X, if I use GFX the only thing the app does is change the phone model to a lower or higher one like if I use low option it will change the settings for IPhone X to IPhone 5S"
@placid musk ok I but I'm kindly asking you 1 simple question! It's been more than 5 months PUBGM has been launched. But still there is no proper optimisation. Why?
@feral heart 3rd party seller? Hmmmm u gonna get banned Mehn
@marble orbit its from official 😑 😑
Actually it doesnt change the model it changes the resolution and GPU settings I just gave an easy example so that you can understand properly
Its not @feral heart
@marble orbit yes it is..in my country indonesia they promote it on facebokk
@feral heart wait type d url again
@lilac moss logout of ur account u will see d button
@vagrant locust well whatever it' is I know I am not sure about it
But it's been always said that using gfx will result to ban
Can’t get past this screen on beta. Anyone have the scoop on this?
@feral heart send fb link in dm if you can, i want to see lol
@feral heart wats d website
Wait
@night cloak sanhok beta?
try dm
Says servers unresponsive.
Try change region to indonesia
Damn! Sanhok!
Its for indonesia only i guess
how old is the post?
@feral heart ya
What post? I just got the notification, this morning.
@exotic orbit 7 hours ago
@night cloak were u able to play before this error message?
Come on now
Here
30 days.
Ill be losing so much rp.
Daily 10rp, 100rp from completing 10 chalenge every week
Now i dont if i be able to to go 100 level
Daily 25rp
@night cloak i feel you bro
Easily
With this 30 days ban?
If the ban is of 30 days
Yea.. you can
I’ve done all the missions for 7 weeks for the last season in two weeks
@night cloak season 3 will last for 3 months
@night cloak read pinned messages
I was lvl 61 RP
Ill be losing 10 daily rp. Thats 300 for 30 day. 3 level rp for thatt.
25 daily rp thats 750 rp . 7 level rp right there.
And those box for completing 10 rp mission. 30 day = 4 box = 400 rp over there.
So total 14 rp level i will lose
The PUBGM emulator does not load until the end, only up to 98%. I have already tried to reinstall it, unfortunately, I did not have much in common. HELP PLEASE!
Amd it take time to complete those mission
@night cloak chk dm
help me support please!
@tall monolith Make sure any VPN or anti-virus is disabled.
@neon patio
I'll try it now
@marble orbit how tf he got it, if it was it even announced lol
Someone pls undeafen me -_-
Is everyone automatically muted in music vc or someone muted me? I am confused
What the email for pubg support
How can I get Pubg lite?
About a month ago -_-
You have been unmuted. Please avoid making any sounds that will annoy users in VCs as that can lead to a mute.
Every one was singing so I sang also.....bt may be my voice was so bad lol
Or may be loud -_-
@placid musk banwave today?
Seems so
@tall monolith Try restarting your router and PC, it's possible it could be a DNS issue.
@neon patio ok
To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.
You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile
@ionic portal ^
@neon patio Did not help, it's probably a new emulator bug
I have invested so much time in this game and there is such a disgrace
@tall monolith No, this one is pretty old. Typically this only happens when an Anti-virus program is restricting the game.
I would probably double check your anti-virus and make sure it's completely disabled and not running in the background.
What I've been alone and did not do anything helped
I'm disconnecting, now I'll try again to start the game
Everytime I open the beta I get this
then when I click it it kicks me out of the game
someone help me with beta please
@neon patio
And this also did not help, what a shame, I no longer know what to do.
when will be pubg lite released globally
@haughty sleet @CayaN ,, cheaters r using third party app or modded app to excute script n change the in game settings to cheat like shoot through walls , no recoil , etc etc ,, is. There ahyway to ban them ,, im in crown n facing 5 to 10 hackers in each game ,, loosinh kdr continuesly ,, is there anyay to ban then ,, if we about to record it they will kill us in 2 shots by one bullet death cheat ,, facinh many hackers ,, pls reply a good platform to report them ,,, asia top 29 player killed our whole squad behind ridgr reported 3 rd time still no action taken ,, pls reply anu good way to ban them
when will be pubg lite released globally
To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.
You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile
@hollow pagoda We don’t know right now.
So many people got banned lol
😑😑😑😑
@warm bramble You can report hackers using the above message
😭 😭 😭
@small pine Please read the pinned messages
@placid musk ty
How do I unfriend ppl?!?
i wish it will release globally
Seriously use of GFX Tool give you an advantage other players don't have?, How could developers ban for this?, Or is having better graphics a hack?, So if use GFX Tool because my phone does not support High graphics is cheating then people that could use High graphics normally would be cheating too
Why too many people getting banned after purchasing elite pass including me and most of the people who are getting banned are from India,is there any bug??
@random osprey Go to the Friend list. You’ll find an X beside their names. Tap on that
@void acorn nodoby knowd if you are using the tool or not
@open oracle We are trying to find out now.
@placid musk thAnks man
@random osprey But some people got banned for using them
@void acorn do you know anyone?!?
Anyone found any solutions?
Is it true that 0.8 beta is out now and only available for America and Thailand??
For the ban?
@random osprey I saw someone in this channel telling that his account got banned for that, however I have never believed that too much
@void acorn I don't either but there probably was another reason
@open oracle that’s right, US and Thailand.
Cuz nobody can tell if you're using it or not
Now the question is what do I do? I haven't done anything wrong so now?
@random osprey Probably there was suspicious activity in his account
well played tncent
@flint garnet is 0.8 rlly out?!
@random osprey Look up Reddit for it
@random osprey the beta, yes. US and Thailand only.
@flint garnet so is there any dates for the update?!?
Not yet.
If someone is teaming up in game and they kill you, how do you report them? All I did was to just checkmark on "other" in the report section and write down teaming.
@tardy brook just type it in the text box below
Cool. Wondering if the staff has ever taken action against teamers though.
gUys
Even I don't know yet.. But the merit system is a good step towards that @tardy brook
True
We can't help you if you don't ask a question or state a problem.
Read #481198147478224896 before asking here.
@flint garnet What does 0.8 global beta includes
Whose account got banneed for using gfx tool?
None
@void acorn I don’t know yet
@vagrant locust check pubg news
You don't get banned for using GFX
It always happens when I win or die
Where?
@flint garnet And how to download?
@void acorn US and Thailand only. Check reddit.
What else can you expect
@flint garnet Through Google play?
I know how that app works and I know it won't get you banned but don't use it though if you don't wanna risk it
@night cloak It is likely due to a bad connection, or lag
@void acorn nope
@flint garnet Through where?
Ping is around 30 all the time
@vagrant locust my many friends got banned for using it!
@night cloak That glitch was said to spotted and may be solved in the next update 🤷
@void acorn go to reddit you will find an announcement about it
Okay
Still one of friend is using it and he is playing from early season 2 still no sign of ban
Your friends might did something wrong
@vagrant locust he will be just wait
Like using VPN
Nope
Actually they don't even know if you use GFX Tools
@vagrant locust No one is stopping your friend.
1 player reports him and anti cheat does a check on him, he's banned.
They do. GFX Tool modifies shaders and other models which get detected by anti cheat.
Bro He is freakin Ace player
People report Ace and higher players all the time
@flint garnet Thanks found the announcement and download link in Reddit
We have received reports of bans and people were shocked to hear that it was due to them using GFX tools. Some requested the Customer Support to give them a reason, and they were told GFX tools can lead to a ban. It is risky and we do not recommend using it. We will not help if someone is banned for using it. @vagrant locust
@night cloak was there a massive banwave today ? ? ?
@little sky yes
do u know how many players banned
We don’t know the exact reasons for it but we are trying to collect info
We don’t know that either
@placid musk for how long they will be banned?
This is for game support, pls avoide side talk
@void acorn then you have the answers of your question
@cyan rampart @vapid aurora High graphical settings are detected by the anti-ban system but not the lower graphic system. What GFX tool does is change your Phone information it doesn't messes with the game or in-game functions. Actually it messes with the "user.ini" file in PUBG files which is a info of your mobile and PUBG anti-ban system doesn't get that and the players who claims getting bans because of this app were playing on a setting which is locked by the game. You will probably understand what I'm sayin if you are a PC gamer and I also don't promote using third party apps for game optimization. In PC you have a file named "user.ini" in every freakin game it is a info of your PC which games use to determine the best possible gaming experience they can give you and if you change that you won't get banned I do it all the time while playing LOL or Overwatch. Then I again I say GFX doesn't get you banned. But I don't promote this third app either
@night cloak it must be a different reason
@vagrant locust wtf bro people are literally getting banned bro chill
@vagrant locust GFX tools do get you banned.
@vagrant locust proof bro?
I don't buy third party from third party UC seller
@vagrant locust I have nothing to do with what that app does but pubg has itself said that people are getting banned because of using that app
U didn't do anything wrong but why they banned u?
@hollow echo the app helps a lot actually
@vagrant locust Theres a long list of guidelines that you likely violated
It's a third party app and it is said clearly if you use any third party app for game optimization will lead to a perma ban
I can read ok?
The banwave was mostly likely a mistake. No information released on it either.
Please, use #pubg-mobile to discuss this further
@night cloak getting banned for nothing
@vagrant locust I'm just addressing your "GFX Tools doesn't get you banned" comment. GFX Tools does indeed get you banned.
Never mind that thing
@neon patio lol
I'm banned for paying PUBG
What else do you need to get pissed?
Well venting in our support chat won't do anything. Contact customer Support.
Guys iran dns addresses are not working
We cant join game
For those who got ban please stop trying to enter ur account.
My friend got his bann extend from 30days to 91days
Can u guys help????
@night cloak lol u lyin?
So no iranian ip can join game
WTF
@glass sparrow Try restarting your router.
Well he got his banned extend to 91days. Now
I am talking about more than 2milion users cant join @neon patio
My friend
Fortnite rescue us
Im still at 30days.
Afraid to open and check it again
Bans do not get extended. He likely misread his first ban message.
What's wrong with this game
All Iran IPs are rangebanned as far as I know. @glass sparrow
Now I'm scared af
They are not doing anything to ban real hackers
I need to contact pubgm official
Well at first he got 30days. He send me screenshot.
And now he got it 91 days
Where can i do that?
@acoustic basin you can contact customer support by PUBGMOBILE_CS@tencentgames.com
@night cloak It's possible he could simply be lying to you.
Let's head to the #pubg-mobile
M banned for 30 days aswell
It's a support room
@neon patiotrue or not im not taking the risk
@glass sparrow did you buy a Royale Pass?
I am not quite sure because there is not an official announcement but majority of my Iranian friends have their IPs blocked.
@cyan rampart I'm unaware of any Region Lock or mass region bans.
@placid musk no
TheCursedSHDW in game name if u wanna check
I even changed router dns
Still doesn't works
I heard about other Iranians
They cant join 2
@glass sparrow It's possible some kind of network issue or maintenance is taking place server-side for your region.
@neon patio maybe pubg changed to a blocked server like Facebook which is blocked in iran
@glass sparrow That's unlikely, Tencent uses a variety of servers to run the game to keep accessible to all countries.
@neon patio some tencent servers are filtered as well.
As far as I know some tencent apps like WeChat are banned here in Iran.
We will not answer anything related to the beta in this channel. Please use #481209096192786442 for any help regarding the beta.
@placid musk
Can they add in the next updates a thing on the aim to make it whatever colour u want
Yes?
How can I get a refund of UC?
Ur getting banned if u refund
Why?
Theese are the rules
For how long?
Forecer
Permanent?
Will i be Baned if i use an app to control graphics?
Why would they ban me.
@novel dagger If you really want to get a refund. Best to ask the Customer Support
What should i do if i was using one?
Just dont use it anymore
Already did but they haven't replied. @placid musk
Mmmmmm .. its a bigger thing to talk about.
We cant enter the game 😄
@novel dagger when did u send the mail ?
yesterday
@glass sparrow Same problem here.
I'm from Iran too.
It should come in 12-24 hours
Ok ill wait some more then
Maybe they are buzy with many mails
@quasi smelt we don’t have info on that.
@flint garnet this has sanhok right?
Anyone else banned for 30 days?
@quasi smelt yes and a new gun
@acoustic basin used gfx?
@acoustic basin 🙋
When is pubg lite coming to India any rough estimates ?
@low gust there is no information on that at the moment.
Gfx tool is the reason behind ban?
@worthy gazelle We have received reports of bans and people were shocked to hear that it was due to them using GFX tools. Some requested the Customer Support to give them a reason, and they were told GFX tools can lead to a ban. It is risky and we do not recommend using it. We will not help if someone is banned for using it. @worthy gazelle
Beta 8.0? What are we testing, graphics, bugs what
@dapper parcel please use #481209096192786442 for beta related questions.
👍
New map live in 0.8.0?
@flint garnet I have a mid range device and my fps and experience of the game is laggy and it somehow reduced the laggy gameplay...your game developers need to directly eneble the fps options that's how no one will use gfx tool...it's their mistake..am I right...?
@scenic vortex yes, and please use #481209061581520920 and #481209096192786442 for beta discussions and questions.
@worthy gazelle developers are doing their best to optimize the game for different types of devices.
It just takes time to do everything correctly.
When is update coming live on global plz tell
@flint garnet bro did you also think that this 7.5 update is too much laggy???
@worthy gazelle it had no difference on my device.
@night cloak we don’t have any information on that at the moment. Keep an eye on #news
What device you have?? And at which graphics settings did you play?
@worthy gazelle iPad (smooth HIGH) and iPhone (HDR Extreme)
@flint garnet My graphics were always set to low, the same exact thing happened to my other phone, it never lagged like that.
Any fast way to contact support
Try repairing if you haven’t done so yet.
It never lagged like that, then at 0.6.0 it started lagging like that
@lucid anchor PUBGMOBILE_CS@tencentgames.com
Wat dis say?
Wait how do you download that map??
@night cloak in the beta. It’s about 80 MB
Can someone tell me when my acc will unbanned
I have more than 2100 uc in my acc does it gone from my account after unban
@tepid shuttle please contact customer support by PUBGMOBILE_CS@tencentgames.com
How are you supposed to get banned from using GFX Tools like how is it detected
Any one have a solution for the mic saund problem ?
@muted plank go to #481209096192786442
@smoky phoenix try clearing cache of the app?
@opaque dawn gfx tool renders the graphics of the game and makes you see enemies more faster than others it's unfair so they're banning gfx tool users
@pan I will try my proplem that when I open the mic the saund in game change
Like?
It will be so bad like in a phone call mode
@muted plank it takes time. For some people in previous beta it took hours
@kind drift I'm saying how is it detected
Anyone having this issue
@opaque dawn it renders the graphics so the system detects if a third-party app modifies pubg
@hybrid fern everytime?
Yea is it everytime?
Then logout of game and click repair button
Did it bro
Clear data of app?
Does anyone know the link to the Chinese version pubgm ?
@south raptor Sorry, we do not provide support for the Chinese version of PUBG Mobile here.
Do you guys give crates support to tournaments ?
What’s your devices RAM? @night cloak
@flint garnet 4GB
Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?
I also reported the lag when shooting or aiming issue to the customer support
Here is what they replied
Hi DamJamGaming,
Sorry about the disconnection/lag from PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!
Due to the stress caused by the increasing number of players on our server, switching to a more stable network should be able to help with this. Please try to switch from either 3G/4G to WiFi and vice versa to see if that helps. Please also make sure other apps are not running in the back end while playing PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE.
Additionally, we are continuing to optimize PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE servers to bring the best experience to all the players!
Best regards,
Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
Guys it's not my ping, it's my fps drop.
So zero support just like every other time you try to talk to them lol
What do you mean?
If you have FPS drop try closing all the background apps, clear cache and so on...
@night cloak there was a challenge they posted on Twitter and I completed the challenge but I didnt get the reward and like 2 weeks after everyone else got the reward I messaged support and they were like "we'll announce the reward on Twitter" and I was like YOU ALREADY DID EVERYONE GOT THE REWARD BUT ME and they never replied.
Pubgm support team is garbage lel
How many weeks or days does beta version usually takes?
@fiery herald write that in #481209096192786442 ? Idk
Mmm alrightt
Smooth graphics isnt Smooth at all
Hello any mods can I seek some urgent help
If your device can't handle use lower graphic resolution @placid dirge
@open hull I'm not a mod but how can I help you?
Recently I got banned for 182 days
The limited fps is annoying and causes me to see enemies less, than those who has max 60 fps that has more advantage on vision since it Runs on 60Frames!
@open hull Did you use GFX Tools?
@open hull Please read the #news , if you haven't done anything wrong "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."
@open hull did you jailbreak?
I've been trying to reach customer service
But all their replies are like automatic reply system
It's like they are not hearing out my situation
@placid dirge nope I don't
You must wait, don't sent an appeal multiple times
@open hound @empty jay my pubgm stuck at "pubg mobile is starting"screen showing downloading resourcee I have waited more than 30mins the app doesn't start. PLEASE HELP ME!!!!
I've sent an email and another in game customer service chat
@zinc jungle Is it the live version? clear cache please.
So this anti gfx tool is a thing now or did they Enable this yestwrday?
Live version yes
@placid dirge GFX Tools usage get your account banned, this was a bigger ban wave I'd say.
@zinc jungle Then clear your cache and reload the app
I tried clearing cache it doesn't work
@zinc jungle clear data.
Check your connection, for it to say "downloading resources" you may have deleted the app data
@keen marten does the customer service actually reply to you ask a staff?
@keen marten if my Observation is correct, They ban people who has modifieD "usercustom.ini" and automatically identifies it as a GFX tooler
@open hull If it's ingame or email reply yes it's from a member of the staff from any of those I believe 
Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?
It's really unfair and frustrating to me as I've supported and contributed so much to the game
Guys Join Custom room
ID-29561
Pw-500500
So what should i do if i lost app data? I must re install?
Oof, I Also get that aim lag, cross hair move upwards to the sky by it self.. Tsk
@placid dirge I don't know it all, but having modified version is considered as violating the T.O.S
Remember, when you play the game you accept the terms of service 😃
Guys Join Custom room
ID-29561
Pw-500500
@zinc jungle Uninstall the app and download again in the playstore
Banning for gfx tool is bs..
@fleet turret Please avoid sharing those here
Okay mate thanks
@keen marten but the replies I am getting are like as if they don't even read my problem and understand my situation
@keen marten I Havent been banned yet for gfx tool but i need to be careful and Uninstall it
@open hull Yes those are the automatic replies I believe, have you waited some days?
It's been 3 days
@placid dirge Don't use it, some people say it doesn't work and it makes it worst. I haven't used my self because I don't want to have the risk to lose my account after the money I spent
@open hull It's usually a 7day window to the replies I believe, it also depends how demanded the support is.
@keen marten i use GFX tool due to game poor fps rate, I need to reset my Usercustom.ini just incase
Is that the only way to reach the Dev or staff?
@placid dirge If that is the file to suffer any changes yes, but not starting to use would be even better for safety
Will the gfx tool get you banned?
@open hull In this case which is a ban yes, in-game or to the tencent support email.
Because it's so fustruating for me to lose my account for half a year for doing NOTHING
@keen marten i started using it on 0.4.1 update and didnt get banned so they will ban people now in 0.7.5?
Even the creator says that
I would like to know if there is someone else with a similar situation..
Software that modifies the app is in the T.O.S
When you install the game you accept the terms of service.
@placid dirge It raises unfair advantage with other players.
Unfair advantage my azz
Why did they banned me
I have read the TOS and I strongly believe that I have not violated any game regulations
I didnt used any hack
@versed mural @open hull You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."
Tell That to the top 100 leader board
Everyone in the top leaderboard with KD 30+ Are all hackers
And they are getting away with it?
@keen marten but it disadvantages to those who is limited to 25fps, most players use 144hz to get more reaction time and can see small movements easily, so i dont understand the game to be FPS hardware limited if It doesnt affect my hardware at all
Yes that's true, please read the following and avoid other topics as you can get muted.
To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.
You can also post the footage with the explanation on our subreddit to start a discussion.
Why iOS users got banned when there is no GFX tool for iOs 😂.
Meanwhile I a player that contributes so much UC 1.2K USD worth of purchase and always report errors and bugs to the devs
@placid dirge If you have a better fps aren't you having an advantage?
Hm
does emulator users are getting banned?
Emulators don't get you banned @sinful sequoia
You get in a separated lobby
@night cloak Hello there, what is your issue?
@keen marten why so? Already on a high end device you have a better fps(40) what's wrong in getting 40fps on a low end device? Explain.
ok good to know thank you
@wintry shuttle @regal dust Please avoid other topics. I'll call someone if any of you don't have any actual game issue 🤷
I dont know why... But i have been banned from pubg mobile español server
@keen marten
@keen marten Still! Its like having a powerful phone but has a smooth graphics instead, I dont know why they limit the fps
I got to relearn how to spoof device.. Signs of the times!!
@night cloak I can contact them but I don't know anything about the spanish server. Why were you banned?
I just need to know why am I banned
I am not sure @keen marten i Was talking about The 080 beta AND i hoy banned
@placid dirge For higher phones yes it doesn't make sense but not for lower devices. That is made so everyone has the same fps and no one has an advantage.
Yes, exactly. The worst thing is they don't specifically say for what reason I was banned
@versed mural GFX Tools, 3rd party apps and others that modify the game get you banned.
@night cloak Did you harm someone or something else? I'll try to contact them if I can
Then if he is here try talking to him
I don't even used them literally
Ok @keen marten please....
@keen marten So your saying everyone i compete has a same Hardware as mine?
@versed mural You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."
@keen marten is there anyway you can help me?
They doesn't respond I sent them my email
@placid dirge Not that, but if the FPS is set with a certain limit no one has advantage in that point.
You are matched against people with around 1 rank ~lower/higher
@open hull In case you are banned no, I can call someone in here but they will tell you the same.
Contact the email support or in-game support
If they do not get back to me?
Because it seems like it takes forever for them to reply me and the replies are all automated messages
@open hull Yes you can try asking a contributor or a moderator in here if you see someone online and you didn't get any answer, I'd say.
30 days ban ain't bad.
Pubg coding is so poor they can't even detect who is using cheats, seen cheaters easily ruining 400+ matches. 😂😂
Now banning genuine people for no reason.
That depends in the support demand and it can take up to a 7 day window or more.
@wintry shuttle @regal dust Please stop talking in here
Don't tell me to send a 30 sec video 😂
@keen marten If you notice, Most pro players play on High end devices while average players are on Mid - Low end.. The thing is the crouching 25fps player cannot notice a running 60fps player while a 60fps can see him easily and shoot the 25 fps player unexpectedly causing an Unfair game
@vital sluice can you come over here?
Is it ok to DM a mod?
Lol, thought I was in Pubg chat.. _-
@placid dirge The game needs at least a device with 3GB Ram (as an example) so I guess if someone can't play with higher resolution just lower and it should be about the same... with no shadows for example
@wintry shuttle Sorry but that is in #pubg-mobile 😅
They are not banning hackers there are banning innocent players
@open hull Not sure about that
@keen marten yes?
@vital sluice Oh okay.. it's just that people are talking in here instead of asking for support
@keen marten the game can run on 2gb ram
Banned this morning for no reason as well. Wtf. No response to claim or email
@placid dirge Or that, my bad. 🤦
No we are loosing patience because the pubg got us banned because of nothing
For people have troubles entering the game !
Change your router dns to
80.80.80.80
80.80.81.81
Thanks for helpful staffs XD
@versed mural @gentle lily You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."
I have tried it they don't even respond to the emails
You must wait.
As we are waiting for a proper response the season 3 is passing
I just deleted my usercustom.ini i should be safe from banning
I just buyed the elite pass and pubg got me banned
They are gone nuts or what
And have discussions in #pubg-mobile
Thank you for understanding.
@keen marten how tf is having more fps an advantage? Its not our fault that we have better phones
@sterile thorn I gave an example as with the person said. That may be one of the reasons that GFX Tools are banned. Modifying the app is a violation of the T.O.S
And using such tools isn't an issue, just don't use them and talk goes to #pubg-mobile
are they revoking bans right now?
one of my friend's account got banned for 182 days but got revoked to 30 days for some reason
Maybe he contacted the support?
@sterile thorn thats what meant @keen marten
Stop having discussions here?
Head over to #pubg-mobile ty
Check out Dynamo server they are selling uc for low price
@versed mural Thats a Third party store?
@versed mural dont be stupid
@versed mural If your account makes a refund you won't be able to make purchases again. And also, that is a scam.
Whoever offers you in-game cash for a lower price is scamming you. Report them somewhere instead
@versed mural Thats the reason why you got banned, as its states on the rules no 3rd party purchases
"purchases from third-parties; and refund fraud (forced refunding through Google or Apple)."
Read #news
Even if the purchase was on accident?
@sterile thorn why would mistake an purchase?..I myself always Double check to what I buy since iam poor
People should start realizing that 3rd party purchases means stolen credit cards/debit card. It is stealing even if you claim that you didn't know.
It can happen, since i have my fingerprint as a confirmation for purchases and it happened
refund fraud forced refunding. Please read it
Its not a fraud if its on accident m8
@sterile thorn you should start practicing on being careful then, Most digital purchases dont offer refund
Yeah i will
My friend got banned for 3rd party/cheap UC
@sterile thorn If it's on accident other actions are taken. I'm sure
originally for 182 days but revoked to 30 days
@night cloak People might not be aware, did your friend contact the support?
I wonder if they will reset the account though
@keen marten i hope thats good case scenario unless if Pubgm Gets too strict on these in app purchases
I will have to double check with him @keen marten
Google play cards and Itune cards are the safest ways to purchase in-game products
I cant Download 0.8.0 in ios
If only support would answer faster
@still nebula Please head over #481209096192786442
@still nebula Settings > general > Device management > Kiesberger Service GmbH > Trust Developer
@night cloak low merit can reset the account, not sure about getting banned.
@sterile thorn supports cannot answer that fast since they are humans and most of them are taking a break or Overwhelmed by Questions
I don't use any third party app for mobile like VPN or gfx tool than why I got ban
@sterile thorn It depends in the support demand.
Please avoid talking in here
@urban remnant Did you read #news ?
@versed mural Please report that with evidence. (such as in game name)
@urban remnant Once you make a refund ingame you can't make purchases.
Refunding purchases might get your account banned, please look #news for details.
@keen marten I remember before when one of the members of GS got their rank reset
@keen marten so now
@keen marten where do I report
@keen marten stop acting like a mod
@versed mural To report a person suspected of scamming,
You need to have evidence, i.e. in game name,
showing the person doing so.
Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.
You can also post the footage with the explanation on our subreddit to start a discussion.
@keen marten
@urban remnant Once you make a refund you can't make ingame purchases. Try contacting the email above
PUBGMOBILE cs@is not a replying
@versed mural Follow the steps sent by @keen marten above but, don't make it look like a hacking report.
Report him for "Illegal Selling of In-Game items"
@sterile thorn If you don't need help in here please stop talking.
@urban remnant It takes awhile for them to reply Patience is required
Why forcing my game to run at 60fps considered as cheating?
PUBGMOBILE cs@is not replying
@untold vessel Using gfx tools modifies the game, that violates the terms of services that you accept the first time you enter in the game.
@urban remnant They usually send an automatic answer then you must wait.
@untold vessel It was said on #pubgm_news
Then make it available to everyone 🤔
@untold vessel Ikr?
I have buyed from third party is this the reason I got banned
I need to wait 30 day for an band
If you are not a mod dont help @keen marten
@versed mural Yes indeed
Most of my friends phone doesn't support it by default but make the game so much better
@sterile thorn I'm sorry but if I can help people I will do so.
Smh
But they should give one warning
@untold vessel Yea, Pubg is too paranoid to Device overheating. they just want to force us to buy a newphone
@urban remnant "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."
I don't use any third party app for pubg mobile like VPN or gfx tool than why I got ban
No replying
Not replying
@haidermiddya Thats Why Patience! You can wait
@urban remnant Was it a refund or a ban?
Ban
submit an appeal or contact the support.
A bit of information

During the start of the season, there were a lot of people that reached RP level 100. Today, in the games we played, there were non.
None
Regarding account suspensions, please stop repeating the questions here. All the information you need is stated in #news and this channel's pinned messages.
@urban remnant, do we need to mute you?
Sorry
@urban remnant Please do not spam or it may result in a mute
There are many possibilities. Those who reached 100 were stealing or hacking. In relation to that, many people got banned today. Was there an update?
@limpid osprey You can buy rank in Royale Pass
@limpid osprey Yes just recently
Pubgm is getting very serious to these things
@placid dirge what
I know you can buy ranks. But that needs a lot of money. I haven't done the math but people spending that kind of amount is suspicious. For me that is
@limpid osprey Yes, That is a lot, but I guess people can afford it 🤷🏻♀️
Apologizing in advancr for discussing matters here but general chat is useless
Some players may have made purchases through third parties, @limpid osprey, such as "cheap offers". That is not allowed.
Cheap offers could be the reason why a lot of people got banned. Someone did say that his friend got banned for 30 days for buying cheap offers
It would make it clearer when the purchase was made. Since a lot of people stated they got banned after purchasing the royale pass
Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?
@night cloak That sounds more of a sensitivity issue on the game's side.
Feel free to report this as a bug to PUBGMOBILE_CS@tencentgames.com
How do u put in a picture from ur camera roll for ur avatar in pubgm?
@night cloak the picture is link to your facebook account.
Is linked*
I literally made a fb just to save my progress for pubgm otherwise I’ve never use it lol
@night cloak Not just FB. Any social media works.
If you change your profile picture on the linked social media, it updates in PUBG in usually 24 hours when you're offline.
@brave kiln Have you checked the server you are playing?
Yes i always play in North America and i been playing on North America
I will keep playing and i will let you guys know if it continues to be frozen
Try to check the other servers to see if your games are recorded. Otherwise, contact in-game support
I have a problem
Before season 2 ended I was in platinum 1 after season 3 starts in shoves back to gold 4
Why
@night cloak ranks have been reset or lowered after every season. I do not have the exact details on how they calculate your ranking
^
Check your inbox.
They sent emails when they reset the rankings.
Not E-Mails, in game messages. Bottom right side of your screen.
I was going to correct myself @cyan rampart. Haha
Oh. I should have read those shouldn’t I have
I got banned without any reason
@lime juniper but i dint do any thing like that
Its a 30day ban ? @dry kiln
For what reason it say it was the ban
Voilating rules and regulation
Anyone help me
@dry kiln Please contact pubgmobile_cs@tencentgames.com for help
Who else here got banned due to 3rd party UC/cheap UC? and how many days did you get for punishment
@muted plank i tried but not working
@dry kiln when u send the mail
I play with gamepad using octopus, is ilegal o algo así?
Yesterday
@dry kiln it should come in 12-24 hours
Plz help me @muted plank
The mail should come in 12-24 hours
can we check our s2 stats like they did with s1?
What is 30 days ban for?
@fathom bear yes
@lime juniper
There is nothing we can do about account suspensions here.
Please read #news for all the information you need.
That’s also what I want to know
Most people who bought the royal pass got banned (not certain about the date of purchase). Someone stated that his friend got banned for buying cheap offers for 30days
(#) Days of bans depends on the severity of the ban I believe
Sir i didn't receive any email...
Form pubg
My friend got 182 days bans for purchasing cheap UC but got revoked to 30 days
However, my other friend bought cheap UC as well but the 182 days ban did not get revoked
I got a problem with global version I can carry akm instead of pistol
help me
lmao thats an awesome bug
HAHA
Try to restart the game, @night cloak.
Happens twice🤔
@night cloak 316 pings what device you're on
I had that issue once. I believe it was related to internet connection.
A6+
@night cloak what server
Europe
@night cloak try playing on NA server it just your ping
@uneven tulip thanks by the way how how can I report a bug is there a website or something
@night cloak click on the report button
PUBGMOBILE_CS@tencentgames.com @night cloak mods gave this link. It's for costumer support. There is also the in-game report.
How do you get beta announcements
My cousin is new here
I have it but he can't see the #481208797352951851
@knotty junco
guys how do I get to the screen that shows my stats for the previous season?
@indigo spindle Should've asked in #discord.
Anyways, he must have collapsed the Announcements and Info category
any one got flare gun?
How do I get my merit up
@pine drift It depends the finish place you get every time will get you +1, +2 or +3 merit points
@keen martenI killed my team mate on accident
i pressed the link and pressed install and it keeps on doing this plz help!!!
@empty jay @open hound I was just killed by a hacker and my stats have gone down
Here Pubg Mobile name is sexylady113 and he/she was using aimbot come on
@sacred marsh how do u know they had aimbot ?
@tawdry obsidian take this to #481209096192786442
There’s a lot of hackers
can PUBG MOBILE DEV TEAM address that
Everyone feels like they have aimbot or something
@covert raft well they are trying to do what they can
Can smb help me??
what time is the flare available?
will the beta version be added to the live version , or will the live version be the beta one, or will there be 2 diferent pubg mobile games or what???
2 games
wtf really????
i know that that is how it is rn, but will it be forever like that?
No
so....?
You update the live version too maybe in two weeks
hmm okey ty!!!!1
what time is the flare gun available on map?
Why is my PubG mobile lite version not working? It says update
A la verga loco
Lol
I'm learning Spanish
lol
Please move to #chat or #pubg-mobile
Understandable
How to unban my account
Queria saber como faso pra ser testador beta
@night cloak facts...No.1 He was using an akm
which has crazy recoil...No.2 I was in a moving car
at top speed with boost around 400 meters away.....No.3 it took less than a second and I am not exaggerating....No.4 I was wearing a lvl2 helmet and body piece meaning one shot from an akm won't kill me.....PLEASE SAY THOSE ARE NOT ENOUGH FACTS TO PROVE THAT WAS AIMBOT😼
@warm wharf please read the post in #481208797352951851
Why can't I find the season 2 recap?
@fossil flame season 2 recap is in the beta. So it’s coming in the next update.
I know, but is there anyway to access it before the beta?
No, unfortunately.
O
Hello my friend's account is banned and it is not hacker and nothing like that for no reason please reply please
@heady estuary hello. Please tell him to contact customer support by PUBGMOBILE_CS@tencentgames.com
@heady estuary it may take a few days to get a reply
they reply on gmail
Yes
Oh thank you support
@heady estuary did he use a gfx tool ?
@flint garnet I need some donation to upgrade my PUBG Elite Royal pass :|
@night cloak please stop asking for donations on the server. That’s not allowed.
No @night cloak he play on iphone
Ok sir :


