#questions

1 messages · Page 133 of 1

vagrant locust
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Royal pass area

swift dragon
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Royal pass area

sterile idol
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My game kinda hangs up no buttons after a match is ended no spectate button if died early and no final stats screen too
Anyone else having this issue?

feral heart
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Royal pass area ?

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Hmm 🤔

open oracle
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@sterile idol ya me many times

feral heart
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Maybe thats the problem

haughty cypress
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It appears when you disconnect or close the game during a match @sterile idol

vagrant locust
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See this outfit?

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It costed like 30 Bucks

haughty cypress
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Lol im guessing you feel salty af right now @vagrant locust

vagrant locust
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And now I'm banned

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Just salty?

hollow echo
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Ok

sterile idol
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@haughty cypressoh I see ty must be bcz of ne switching WiFi and mobile data when lag occurs, thanks

haughty cypress
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@sterile idol mm-hm

feral heart
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@vagrant locust i know you mad..only the dev can fix the problem..we just find why many people are getting banned 🤔

haughty cypress
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I only just noticed that the jersey looks horrible

vagrant locust
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I was good af person just few hours ago. Now I'm pissed more than facing TEEMO in League of Legends

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That picture is horrible because of that phone I was using

tender wave
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Is there any plan to make an actual 1080p graphics setting for people that love in a year after 2014?

vagrant locust
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I know the reason but it's not acceptable

feral heart
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@vagrant locust you use GFX ?

night cloak
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Even if he did, many people use that and yet no ban

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Its something else

vagrant locust
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Using VPN is the cause of getting banned for all of us. People use VPN to get better and lag free game. Which is violating the rules as you are using a third party program to optimize the performance of the the game and people are also using VPN to get UC at low price. THIS IS THE MAIN REASON

swift dragon
#

Please help

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For my account

night cloak
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I see

open oracle
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Is there any way to get my account back.😔

night cloak
#

Same person who was spamming in pubgm chat

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Whom to contact for ban support

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Read the pubgm news

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Got it

vagrant locust
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And I don't use GFX but if you are wondering then using GFX won't get you banned cause GFX edits "user.ini" file which includes your mobile data only and not the game engine data so using GFX won't get you banned 😂

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😢

night cloak
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Wait i thought price of stuff in game is same for everyone?

vagrant locust
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Nope it isn't

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A dollar in our country is worth more than other countries like Russia

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So if I use Russian IP so my market price will be reduced significantly 😢

feral heart
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Ohhh thats why 🤔

sterile thorn
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Rip my account

toxic fern
night cloak
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I hope tencent pays some sort of compensation for false ban

haughty cypress
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@toxic fern did you use vpn?

vagrant locust
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I went through all of the freakin terms and conditions. Took me like an to read. And this is what I actually found.

toxic fern
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No

haughty cypress
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Lol wow reading T&S for once @vagrant locust

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@toxic fern mmmm gfx tool?

toxic fern
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@haughty cypress I am not using any other therd party softwere

haughty cypress
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Hmmmm

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Nyeh cant help ya then

feral heart
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@toxic fern do you buy UC ?

toxic fern
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Yes I buy uc @feral heart

feral heart
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We are getting closer

night cloak
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Btw if anyone is desperate to play pugb i can provide a solution!

feral heart
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Maybe because UC purcahse

haughty cypress
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Dont say pubgm lite plis @night cloak

open oracle
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@night cloak and what's that

night cloak
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Those who got banned*

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@haughty cypress no i wont

toxic fern
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@night cloak I got banned

feral heart
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Play chinese version ?

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@toxic fern ah one more question..do you buy royale pass ? And if you buy what level you are now ?

undone birch
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I think there is a explosion bug

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I was driving my bike and it health is 100% and it blow up and kill me

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???

haughty cypress
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Nyeh, sounds like typical pubg vehicle physics @undone birch

toxic fern
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@feral heart I am buy Royal pass and my level is 15

haughty cypress
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It seems all who got banned have elite pass

night cloak
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Download app called "clone" not sure of exact name, it's by ES Global, you can play by making a guest account

undone birch
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@haughty cypress I didn't hit anything lol

feral heart
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@haughty cypress @toxic fern yes every one got banned has elite royale pass

night cloak
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And your original account will remain untouched and safe

feral heart
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I need more information from people who got banned

haughty cypress
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@undone birch nyeh, if it happens 1/1000 times and without footage, you cant really report it

undone birch
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:0

night cloak
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@feral heartwhat info u need?

feral heart
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@night cloak do you buy royale pass ?

night cloak
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Me and 10 of my friend got banned.
Whe play clean.
We bought uc from the store. We got google receipts also.

Yes we all bought royale pass elite yesterday.
This afternoon we all got banned

haughty cypress
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OOF

feral heart
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Hmm 🤔

haughty cypress
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Waiting for the reddit outrage now

feral heart
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@night cloak yeah Royale Pass is the problem i think

haughty cypress
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If all of you guys start posting on reddit bout it, im sure devs will do something

night cloak
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@feral heartso we have to wait 30 day?

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1 of my friend got banned for 91 days

feral heart
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@night cloak i dont know..i just getting conclusion why you all getting banned

honest hornet
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Why we should not use GFX tool??? PUBG Mobile is not working on optimising the game! They not they allow us to use the GFX tool instead?!

night cloak
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So how we gonna level up rp?
Our rp will be a waste if we cant level up

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@haughty cypressidk how. Someone please make a post on Reddit

feral heart
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@night cloak try post it on reddit..

night cloak
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@feral heart i got a fb group.. 60k people join. Almost half of them got banned

quasi smelt
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Why does the voice/sound lag when using Bluetooth earphones?

feral heart
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Royale pass is the problem i think..but not everyone has elite got banned 🤔

vagrant locust
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PUBG Mobile doesn't have an official file petition forum. WTF?!

haughty cypress
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@vagrant locust do the petition on reddit

vagrant locust
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Never mind I'm done with this game 😃

haughty cypress
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Reddit is more salty bout things and creates a nice hate train to threaten the devs :3 @vagrant locust

vagrant locust
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I'm never salty but who the heck banns people for giving them money?

night cloak
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Hello ,

Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.

Your account has been banned and you will not be able to use it before the ban period is up.

Please note that any rule violations in the game (for example cheats, illegal plugins, passive AFK, illegal alterations of client files, etc.) that are detected by the system will cause the account of the violator to be banned.

If the rule violation occurred after your account has been hacked and thus affecting the game as a whole or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

We apologize for any inconvenience caused.

Kind regards,

Andrew Y.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

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Se their stupid sh1t reply

vagrant locust
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I mean what in the world is that 😂

feral heart
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Its a customer service job

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😂 😂

vagrant locust
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Also got the same message a while back

quasi smelt
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Lol @night cloak xD the story of every customer support

placid musk
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@honest hornet It is against the Rules to make changes to the game files, and using 3rd Party applications does just that, so that’s why you can get banned for it

vagrant locust
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I don't know. Do they send these like bots?

placid musk
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Please avoid using this channel to rant. Use #pubg-mobile for that.

vagrant locust
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I again say GFX tool doesn't get your account banned

hollow echo
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It does

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Prove me wrong in #chat

night cloak
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I play clean.
Never 3rd party apps, never hack.
Never bought uc outside the game

quasi smelt
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@placid musk why does the sound lag while using Bluetooth earphones?

feral heart
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But there is payment by official outside the game @night cloak

placid musk
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Because it’s a Bluetooth headphone

vagrant locust
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It just edits your own phone config file for the phone and then opens the game using their config that's all

placid musk
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It seems a bit normal for the sound to lag

quasi smelt
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:( doesn't makes sense.

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Can't the developer do something about it!

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?

night cloak
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@feral hearti buy in the game only

alpine plume
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Does changing codex like SDC or apt something helps or not

vagrant locust
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So if I use my phone's gaming booster to open the app I will get banned now? As the game booster is a third party app?

placid musk
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@vagrant locust well, some people make changes like removing grass, and this allows them to see enemies easily. That’s why it’s not allowed and is risky

quasi smelt
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@vagrant locust you never know

placid musk
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People have been banned and given the reason that they used GFX tools

quasi smelt
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I stopped using them long back. :D

placid musk
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We no longer have the picture of the customer support telling them it’s risky to use it, but we don’t recommend using them. We can’t help if anyone gets banned for using those

inland zinc
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When I try to invite friends through messenger, it says I have not installed it even though I have. How do I fix it?

vagrant locust
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What do you mean I never know? So who do I blame? My phone company because they made a great app to optimize the performance of every game? Or me because I bought that freakin phone?

quasi smelt
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Maybe PubgM?

feral heart
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Oops.. i cant share a link lol

quasi smelt
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Because actually that doesn't makes sense. If my phone is laggy. And I use a gfx tool to increase the performance. How am I cheating?

night cloak
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I dont use those. So u can help?

vagrant locust
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That's what I'm sayin

hollow echo
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@vagrant locust game booster just clears you phone ram it does not modify the game
Whereas gfx tool lowers the graphics and reduces the rendering
In that case the game stops showing grass and other stuff by which enemies can be spotted easily

feral heart
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. @night cloak im always buy UC from outside the game...my country got special previlage from PUBGM..and i dont get banned

vocal minnow
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Like blackmarket?

feral heart
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No

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Its official..but i cant share a link here

quasi smelt
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Jeez. PubgM should actually work on bugs. Where do I share the picture?

hollow echo
lilac moss
marble orbit
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@quasi smelt d game creators hav frowned at d idea of modifying game code or files in anyway... N dey hav said doin so is against their rules..

Gfx tool does just that...so yea, its illegal

hollow echo
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@lilac moss it's a bug did you try repairing

lilac moss
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no i didn't did repairing? @hollow echo

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does it work¿¿

bronze orchid
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Is it allowed to use vpn ?? 😕 😕

marble orbit
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@bronze orchid i believe so

lilac moss
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No, I think @FOXX#562

hollow echo
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@lilac moss try repairing if it works then fine if not wait for them to fix it

bronze orchid
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@marble orbit ty man

lilac moss
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let me try thx @hollow echo

quasi smelt
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@marble orbit understood.

feral heart
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https: // pay.gpubgm.com / id
Check this link..im always buy UC in here

vagrant locust
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@hollow echo Dude you didn't understood at all. GFX is a tool which uses the file named "user.ini" it is a file with your phone's info. For example," assume I use an iPhone X, if I use GFX the only thing the app does is change the phone model to a lower or higher one like if I use low option it will change the settings for IPhone X to IPhone 5S"

honest hornet
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@placid musk ok I but I'm kindly asking you 1 simple question! It's been more than 5 months PUBGM has been launched. But still there is no proper optimisation. Why?

marble orbit
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@feral heart 3rd party seller? Hmmmm u gonna get banned Mehn

feral heart
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@marble orbit its from official 😑 😑

vagrant locust
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Actually it doesnt change the model it changes the resolution and GPU settings I just gave an easy example so that you can understand properly

marble orbit
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Its not @feral heart

feral heart
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@marble orbit yes it is..in my country indonesia they promote it on facebokk

marble orbit
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@feral heart wait type d url again

lilac moss
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dude how do i select repair?

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game is loading fast ;-;

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i can't click on time

marble orbit
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@lilac moss logout of ur account u will see d button

vagrant locust
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Logout them click it

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*then

hollow echo
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@vagrant locust well whatever it' is I know I am not sure about it
But it's been always said that using gfx will result to ban

night cloak
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Can’t get past this screen on beta. Anyone have the scoop on this?

exotic orbit
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@feral heart send fb link in dm if you can, i want to see lol

marble orbit
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@feral heart wats d website

feral heart
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Wait

quasi smelt
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@night cloak sanhok beta?

night cloak
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Yes.

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0.8.0

feral heart
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Fak i cant share a link here

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Lol

exotic orbit
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try dm

night cloak
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Says servers unresponsive.

feral heart
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Try change region to indonesia

quasi smelt
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Damn! Sanhok!

feral heart
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Its for indonesia only i guess

exotic orbit
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how old is the post?

marble orbit
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@feral heart ya

night cloak
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What post? I just got the notification, this morning.

feral heart
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@exotic orbit 7 hours ago

quasi smelt
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@night cloak were u able to play before this error message?

marble orbit
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@night cloak when did that update come?

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On beta

night cloak
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Come on now

feral heart
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Here

night cloak
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30 days.
Ill be losing so much rp.
Daily 10rp, 100rp from completing 10 chalenge every week

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Now i dont if i be able to to go 100 level

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Daily 25rp

feral heart
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@night cloak i feel you bro

night cloak
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What a waste buying rp .

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My rp is level 40 now.
U think i can go to 100?

hollow echo
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Easily

night cloak
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With this 30 days ban?

hollow echo
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If the ban is of 30 days

placid musk
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Yea.. you can

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I’ve done all the missions for 7 weeks for the last season in two weeks

hollow echo
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@night cloak season 3 will last for 3 months

night cloak
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What the hell

hollow echo
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@night cloak read pinned messages

night cloak
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I was lvl 61 RP

feral heart
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@night cloak do you buy elite royal pass ?

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Oh ok

night cloak
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Ill be losing 10 daily rp. Thats 300 for 30 day. 3 level rp for thatt.
25 daily rp thats 750 rp . 7 level rp right there.
And those box for completing 10 rp mission. 30 day = 4 box = 400 rp over there.
So total 14 rp level i will lose

tall monolith
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The PUBGM emulator does not load until the end, only up to 98%. I have already tried to reinstall it, unfortunately, I did not have much in common. HELP PLEASE!

night cloak
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Amd it take time to complete those mission

marble orbit
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@night cloak chk dm

feral heart
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@night cloak its a good game but ruin by hackers and bug

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100M download 😂

tall monolith
#

help me support please!

neon patio
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@tall monolith Make sure any VPN or anti-virus is disabled.

tall monolith
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@neon patio
I'll try it now

sterile thorn
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@marble orbit how tf he got it, if it was it even announced lol

placid musk
#

Ingame invites

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They usually do that

tacit glade
#

Someone pls undeafen me -_-

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Is everyone automatically muted in music vc or someone muted me? I am confused

lucid anchor
#

What the email for pubg support

night cloak
#

How can I get Pubg lite?

placid musk
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@tacit glade when were you muted?

tacit glade
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About a month ago -_-

placid musk
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You have been unmuted. Please avoid making any sounds that will annoy users in VCs as that can lead to a mute.

tacit glade
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Every one was singing so I sang also.....bt may be my voice was so bad lol

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Or may be loud -_-

tall monolith
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@neon patio does not want to upload in the same way

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Help me, please!

little sky
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@placid musk banwave today?

placid musk
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Seems so

ionic portal
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Hi I want to report a player from the server

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He is number one player in the server

placid musk
neon patio
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@tall monolith Try restarting your router and PC, it's possible it could be a DNS issue.

placid musk
#

If it’s related to Discord, use #discord

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Or else this channel for ingame help

tall monolith
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@neon patio ok

storm flumeBOT
#

To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.

Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile

neon patio
#

@ionic portal ^

tall monolith
#

@neon patio Did not help, it's probably a new emulator bug

#

I have invested so much time in this game and there is such a disgrace

neon patio
#

@tall monolith No, this one is pretty old. Typically this only happens when an Anti-virus program is restricting the game.

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I would probably double check your anti-virus and make sure it's completely disabled and not running in the background.

tall monolith
#

What I've been alone and did not do anything helped

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I'm disconnecting, now I'll try again to start the game

teal python
#

then when I click it it kicks me out of the game

small pine
#

Can anyone help me

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I gkt ban fir no reason

teal python
#

someone help me with beta please

tall monolith
#

@neon patio
And this also did not help, what a shame, I no longer know what to do.

hollow pagoda
#

when will be pubg lite released globally

warm bramble
#

@haughty sleet @CayaN ,, cheaters r using third party app or modded app to excute script n change the in game settings to cheat like shoot through walls , no recoil , etc etc ,, is. There ahyway to ban them ,, im in crown n facing 5 to 10 hackers in each game ,, loosinh kdr continuesly ,, is there anyay to ban then ,, if we about to record it they will kill us in 2 shots by one bullet death cheat ,, facinh many hackers ,, pls reply a good platform to report them ,,, asia top 29 player killed our whole squad behind ridgr reported 3 rd time still no action taken ,, pls reply anu good way to ban them

hollow pagoda
#

when will be pubg lite released globally

storm flumeBOT
#

To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.

Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile

placid musk
#

@hollow pagoda We don’t know right now.

night cloak
#

So many people got banned lol

hollow pagoda
#

😑😑😑😑

placid musk
#

@warm bramble You can report hackers using the above message

hollow pagoda
#

😭 😭 😭

placid musk
#

@small pine Please read the pinned messages

warm bramble
#

@placid musk ty

random osprey
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How do I unfriend ppl?!?

hollow pagoda
#

i wish it will release globally

void acorn
#

Seriously use of GFX Tool give you an advantage other players don't have?, How could developers ban for this?, Or is having better graphics a hack?, So if use GFX Tool because my phone does not support High graphics is cheating then people that could use High graphics normally would be cheating too

open oracle
#

Why too many people getting banned after purchasing elite pass including me and most of the people who are getting banned are from India,is there any bug??

placid musk
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@random osprey Go to the Friend list. You’ll find an X beside their names. Tap on that

random osprey
#

@void acorn nodoby knowd if you are using the tool or not

placid musk
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@open oracle We are trying to find out now.

random osprey
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@placid musk thAnks man

void acorn
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@random osprey But some people got banned for using them

random osprey
#

@void acorn do you know anyone?!?

vagrant locust
#

Anyone found any solutions?

open oracle
#

Is it true that 0.8 beta is out now and only available for America and Thailand??

vagrant locust
#

For the ban?

void acorn
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@random osprey I saw someone in this channel telling that his account got banned for that, however I have never believed that too much

random osprey
#

@void acorn I don't either but there probably was another reason

flint garnet
#

@open oracle that’s right, US and Thailand.

random osprey
#

Cuz nobody can tell if you're using it or not

vagrant locust
#

Now the question is what do I do? I haven't done anything wrong so now?

void acorn
#

@random osprey Probably there was suspicious activity in his account

bold galleon
#

well played tncent

random osprey
#

@flint garnet is 0.8 rlly out?!

placid musk
#

@random osprey Look up Reddit for it

random osprey
#

Do you have the link?!?

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@placid musk

flint garnet
#

@random osprey the beta, yes. US and Thailand only.

random osprey
#

@flint garnet so is there any dates for the update?!?

flint garnet
#

Not yet.

tardy brook
#

If someone is teaming up in game and they kill you, how do you report them? All I did was to just checkmark on "other" in the report section and write down teaming.

random osprey
#

@tardy brook just type it in the text box below

tardy brook
#

Cool. Wondering if the staff has ever taken action against teamers though.

glass sparrow
#

gUys

random osprey
#

Even I don't know yet.. But the merit system is a good step towards that @tardy brook

tardy brook
#

True

night cloak
#

Hey

#

I need some help

storm flumeBOT
#

We can't help you if you don't ask a question or state a problem.
Read #481198147478224896 before asking here.

void acorn
#

@flint garnet What does 0.8 global beta includes

vapid aurora
#

Whose account got banneed for using gfx tool?

vagrant locust
#

None

night cloak
#

I got chicken dinner

#

But the results are not showing

flint garnet
#

@void acorn I don’t know yet

vapid aurora
#

@vagrant locust check pubg news

vagrant locust
#

You don't get banned for using GFX

night cloak
#

It always happens when I win or die

vapid aurora
vagrant locust
#

Where?

void acorn
#

@flint garnet And how to download?

vagrant locust
#

Ohhh yeah that one?

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I saw it

night cloak
#

RIP

#

No help in the official server

flint garnet
#

@void acorn US and Thailand only. Check reddit.

night cloak
#

What else can you expect

void acorn
#

@flint garnet Through Google play?

vagrant locust
#

I know how that app works and I know it won't get you banned but don't use it though if you don't wanna risk it

placid musk
#

@night cloak It is likely due to a bad connection, or lag

night cloak
#

Nah

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It always happens

#

I have 100mbps stable connection

flint garnet
#

@void acorn nope

void acorn
#

@flint garnet Through where?

night cloak
#

Ping is around 30 all the time

vapid aurora
#

@vagrant locust my many friends got banned for using it!

sterile thorn
#

Reddit

keen marten
#

@night cloak That glitch was said to spotted and may be solved in the next update 🤷

flint garnet
#

@void acorn go to reddit you will find an announcement about it

night cloak
#

Okay

vagrant locust
#

Still one of friend is using it and he is playing from early season 2 still no sign of ban

#

Your friends might did something wrong

vapid aurora
#

@vagrant locust he will be just wait

vagrant locust
#

Like using VPN

vapid aurora
#

Nope

vagrant locust
#

Actually they don't even know if you use GFX Tools

cyan rampart
#

@vagrant locust No one is stopping your friend.
1 player reports him and anti cheat does a check on him, he's banned.

#

They do. GFX Tool modifies shaders and other models which get detected by anti cheat.

vagrant locust
#

Bro He is freakin Ace player

vapid aurora
#

@vagrant locust they do

#

@cyan rampart right

vagrant locust
#

People report Ace and higher players all the time

void acorn
#

@flint garnet Thanks found the announcement and download link in Reddit

placid musk
#

We have received reports of bans and people were shocked to hear that it was due to them using GFX tools. Some requested the Customer Support to give them a reason, and they were told GFX tools can lead to a ban. It is risky and we do not recommend using it. We will not help if someone is banned for using it. @vagrant locust

little sky
#

@night cloak was there a massive banwave today ? ? ?

cyan rampart
#

@little sky Yes. Read the most recent announcement in #news

placid musk
#

@little sky yes

void acorn
#

Anyone knows what's new in 0.8 beta

#

Except SANHOK

little sky
#

do u know how many players banned

placid musk
#

We don’t know the exact reasons for it but we are trying to collect info

#

We don’t know that either

hollow echo
#

@void acorn maybe new gun

#

Qbz

void acorn
#

Yeah I know

#

I play Chinese version

vapid aurora
#

@placid musk for how long they will be banned?

keen marten
#

This is for game support, pls avoide side talk

hollow echo
#

@void acorn then you have the answers of your question

vagrant locust
#

@cyan rampart @vapid aurora High graphical settings are detected by the anti-ban system but not the lower graphic system. What GFX tool does is change your Phone information it doesn't messes with the game or in-game functions. Actually it messes with the "user.ini" file in PUBG files which is a info of your mobile and PUBG anti-ban system doesn't get that and the players who claims getting bans because of this app were playing on a setting which is locked by the game. You will probably understand what I'm sayin if you are a PC gamer and I also don't promote using third party apps for game optimization. In PC you have a file named "user.ini" in every freakin game it is a info of your PC which games use to determine the best possible gaming experience they can give you and if you change that you won't get banned I do it all the time while playing LOL or Overwatch. Then I again I say GFX doesn't get you banned. But I don't promote this third app either

placid musk
#

@night cloak it must be a different reason

vapid aurora
#

@vagrant locust wtf bro people are literally getting banned bro chill

neon patio
#

@vagrant locust GFX tools do get you banned.

vagrant locust
#

I'm also banned bro for like 30 Days

#

I don't use GFX

vapid aurora
#

@vagrant locust proof bro?

vagrant locust
#

I don't buy third party from third party UC seller

hollow echo
#

@vagrant locust I have nothing to do with what that app does but pubg has itself said that people are getting banned because of using that app

vapid aurora
#

U didn't do anything wrong but why they banned u?

#

@hollow echo the app helps a lot actually

neon patio
#

@vagrant locust Theres a long list of guidelines that you likely violated

vagrant locust
#

It's a third party app and it is said clearly if you use any third party app for game optimization will lead to a perma ban

#

I can read ok?

cyan rampart
#

The banwave was mostly likely a mistake. No information released on it either.
Please, use #pubg-mobile to discuss this further

night cloak
#

@vapid aurorawhat proof u want

#

We olay clean and still got banned

vapid aurora
#

@night cloak getting banned for nothing

neon patio
#

@vagrant locust I'm just addressing your "GFX Tools doesn't get you banned" comment. GFX Tools does indeed get you banned.

vagrant locust
#

Never mind that thing

vapid aurora
#

@neon patio lol

vagrant locust
#

I'm banned for paying PUBG

vapid aurora
#

I rated 1 star on playstore

#

@vagrant locust literally the truth 😂

vagrant locust
#

What else do you need to get pissed?

neon patio
#

Well venting in our support chat won't do anything. Contact customer Support.

glass sparrow
#

Guys iran dns addresses are not working
We cant join game

night cloak
#

For those who got ban please stop trying to enter ur account.
My friend got his bann extend from 30days to 91days

glass sparrow
#

Can u guys help????

vapid aurora
#

@night cloak lol u lyin?

night cloak
#

True

#

Not lying

glass sparrow
#

So no iranian ip can join game

vagrant locust
#

WTF

neon patio
#

@glass sparrow Try restarting your router.

night cloak
#

Well he got his banned extend to 91days. Now

vagrant locust
#

Your ban get extended?

#

I never knew that

glass sparrow
#

I am talking about more than 2milion users cant join @neon patio

night cloak
#

My friend

vapid aurora
#

Fortnite rescue us

night cloak
#

Im still at 30days.
Afraid to open and check it again

neon patio
#

Bans do not get extended. He likely misread his first ban message.

vagrant locust
#

What's wrong with this game

cyan rampart
#

All Iran IPs are rangebanned as far as I know. @glass sparrow

vagrant locust
#

Now I'm scared af

vapid aurora
#

They are not doing anything to ban real hackers

acoustic basin
#

I need to contact pubgm official

night cloak
#

Well at first he got 30days. He send me screenshot.
And now he got it 91 days

acoustic basin
#

Where can i do that?

flint garnet
neon patio
#

@night cloak It's possible he could simply be lying to you.

vagrant locust
acoustic basin
#

M banned for 30 days aswell

vagrant locust
#

It's a support room

night cloak
#

@neon patiotrue or not im not taking the risk

glass sparrow
#

@cyan rampart srsly? I played ezly 6or7 hours ago

#

Without vpn

placid musk
#

@glass sparrow did you buy a Royale Pass?

cyan rampart
#

I am not quite sure because there is not an official announcement but majority of my Iranian friends have their IPs blocked.

neon patio
#

@cyan rampart I'm unaware of any Region Lock or mass region bans.

glass sparrow
#

@placid musk no

#

TheCursedSHDW in game name if u wanna check

#

I even changed router dns

#

Still doesn't works

#

I heard about other Iranians

#

They cant join 2

neon patio
#

@glass sparrow It's possible some kind of network issue or maintenance is taking place server-side for your region.

glass sparrow
#

@neon patio maybe pubg changed to a blocked server like Facebook which is blocked in iran

neon patio
#

@glass sparrow That's unlikely, Tencent uses a variety of servers to run the game to keep accessible to all countries.

glass sparrow
#

@neon patio some tencent servers are filtered as well.
As far as I know some tencent apps like WeChat are banned here in Iran.

placid musk
#

We will not answer anything related to the beta in this channel. Please use #481209096192786442 for any help regarding the beta.

muted plank
#

@placid musk

#

Can they add in the next updates a thing on the aim to make it whatever colour u want

placid musk
#

Yes?

novel dagger
#

How can I get a refund of UC?

muted plank
#

Ur getting banned if u refund

novel dagger
#

Why?

muted plank
#

Theese are the rules

novel dagger
#

I don't care if the UC is taken away.

#

Just want my money back.

muted plank
#

@placid musk

#

Ok but u will be banned @novel dagger

novel dagger
#

For how long?

muted plank
#

Forecer

novel dagger
#

Permanent?

muted plank
#

ver

#

Yes

jovial badge
#

Will i be Baned if i use an app to control graphics?

muted plank
#

@flint garnet

#

@jovial badge yes

novel dagger
#

Why would they ban me.

placid musk
#

@novel dagger If you really want to get a refund. Best to ask the Customer Support

jovial badge
#

What should i do if i was using one?

muted plank
#

Just dont use it anymore

placid musk
#

Do not refund through apple or google

#

^

novel dagger
#

Already did but they haven't replied. @placid musk

placid musk
#

They’ll take a while to reply

glass sparrow
#

Mmmmmm .. its a bigger thing to talk about.
We cant enter the game 😄

muted plank
#

@novel dagger when did u send the mail ?

novel dagger
#

yesterday

keen helm
#

@glass sparrow Same problem here.
I'm from Iran too.

muted plank
#

It should come in 12-24 hours

novel dagger
#

Ok ill wait some more then

muted plank
#

Maybe they are buzy with many mails

quasi smelt
#

Beta for US and Thailand

#

When is it going global?

flint garnet
#

@quasi smelt we don’t have info on that.

quasi smelt
#

@flint garnet this has sanhok right?

acoustic basin
#

Anyone else banned for 30 days?

flint garnet
#

@quasi smelt yes and a new gun

quasi smelt
#

@acoustic basin used gfx?

night cloak
#

@acoustic basin 🙋

low gust
#

When is pubg lite coming to India any rough estimates ?

flint garnet
#

@low gust there is no information on that at the moment.

worthy gazelle
#

Gfx tool is the reason behind ban?

flint garnet
#

@worthy gazelle We have received reports of bans and people were shocked to hear that it was due to them using GFX tools. Some requested the Customer Support to give them a reason, and they were told GFX tools can lead to a ban. It is risky and we do not recommend using it. We will not help if someone is banned for using it. @worthy gazelle

dapper parcel
#

Beta 8.0? What are we testing, graphics, bugs what

flint garnet
dapper parcel
#

👍

scenic vortex
#

New map live in 0.8.0?

night cloak
#

why am i banned

#

for 30 days

#

😔

worthy gazelle
#

@flint garnet I have a mid range device and my fps and experience of the game is laggy and it somehow reduced the laggy gameplay...your game developers need to directly eneble the fps options that's how no one will use gfx tool...it's their mistake..am I right...?

flint garnet
#

@worthy gazelle developers are doing their best to optimize the game for different types of devices.

#

It just takes time to do everything correctly.

night cloak
#

When is update coming live on global plz tell

worthy gazelle
#

@flint garnet bro did you also think that this 7.5 update is too much laggy???

flint garnet
#

@worthy gazelle it had no difference on my device.

#

@night cloak we don’t have any information on that at the moment. Keep an eye on #news

worthy gazelle
#

What device you have?? And at which graphics settings did you play?

flint garnet
#

@worthy gazelle iPad (smooth HIGH) and iPhone (HDR Extreme)

night cloak
#

Guys

#

Lag when shooting or scoping with the 4x or higher

#

Give me a fix please

flint garnet
#

@night cloak have you lowered your graphics to smooth?

#

And FPS to highest?

night cloak
#

@flint garnet My graphics were always set to low, the same exact thing happened to my other phone, it never lagged like that.

lucid anchor
#

Any fast way to contact support

flint garnet
#

Try repairing if you haven’t done so yet.

night cloak
#

It never lagged like that, then at 0.6.0 it started lagging like that

quiet bluff
flint garnet
quiet bluff
#

Wat dis say?

night cloak
#

Wait how do you download that map??

flint garnet
#

@night cloak in the beta. It’s about 80 MB

tepid shuttle
#

Can someone tell me when my acc will unbanned

#

I have more than 2100 uc in my acc does it gone from my account after unban

flint garnet
opaque dawn
#

How are you supposed to get banned from using GFX Tools like how is it detected

smoky phoenix
#

Any one have a solution for the mic saund problem ?

muted plank
#

Why beta isnt downloading in ios

#

It ls been 35-40min

kind drift
#

@smoky phoenix try clearing cache of the app?

#

@opaque dawn gfx tool renders the graphics of the game and makes you see enemies more faster than others it's unfair so they're banning gfx tool users

smoky phoenix
#

@pan I will try my proplem that when I open the mic the saund in game change

kind drift
#

Like?

smoky phoenix
#

It will be so bad like in a phone call mode

flint garnet
#

@muted plank it takes time. For some people in previous beta it took hours

opaque dawn
#

@kind drift I'm saying how is it detected

hybrid fern
#

Anyone having this issue

kind drift
#

@opaque dawn it renders the graphics so the system detects if a third-party app modifies pubg

hybrid fern
#

Like after a game ends I have the force quit to the lobby

#

Can't spectate ppl

kind drift
#

@hybrid fern everytime?

hybrid fern
#

Go to lobby option doesn't appear

#

It freezes at the place where I died

kind drift
#

Yea is it everytime?

hybrid fern
#

@kind drift 50% of the games

#

Mostly every alternate game

#

Fixed my client already

kind drift
#

Then logout of game and click repair button

hybrid fern
#

Did it bro

kind drift
#

Clear data of app?

hybrid fern
#

Just asking if anyone else is having this problem

#

Yup

kind drift
#

It happens to me like 3/100

#

Maybe wait for an update...

south raptor
#

Does anyone know the link to the Chinese version pubgm ?

cyan rampart
#

@south raptor Sorry, we do not provide support for the Chinese version of PUBG Mobile here.

nova cave
#

Do you guys give crates support to tournaments ?

night cloak
#

Guys

#

Lag when shooting or aiming with the 4x or higher

#

Repairing doesn't help

flint garnet
#

What’s your devices RAM? @night cloak

night cloak
#

@flint garnet 4GB

#

Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?

#

I also reported the lag when shooting or aiming issue to the customer support

#

Here is what they replied

#

Hi DamJamGaming,

Sorry about the disconnection/lag from PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Due to the stress caused by the increasing number of players on our server, switching to a more stable network should be able to help with this. Please try to switch from either 3G/4G to WiFi and vice versa to see if that helps. Please also make sure other apps are not running in the back end while playing PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE.

Additionally, we are continuing to optimize PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE servers to bring the best experience to all the players!

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

#

Guys it's not my ping, it's my fps drop.

#

So zero support just like every other time you try to talk to them lol

#

What do you mean?

keen marten
#

If you have FPS drop try closing all the background apps, clear cache and so on...

night cloak
#

@night cloak there was a challenge they posted on Twitter and I completed the challenge but I didnt get the reward and like 2 weeks after everyone else got the reward I messaged support and they were like "we'll announce the reward on Twitter" and I was like YOU ALREADY DID EVERYONE GOT THE REWARD BUT ME and they never replied.

#

Pubgm support team is garbage lel

fiery herald
#

How many weeks or days does beta version usually takes?

keen marten
fiery herald
#

Mmm alrightt

placid dirge
#

Smooth graphics isnt Smooth at all

open hull
#

Hello any mods can I seek some urgent help

keen marten
#

If your device can't handle use lower graphic resolution @placid dirge

#

@open hull I'm not a mod but how can I help you?

open hull
#

Recently I got banned for 182 days

placid dirge
#

The limited fps is annoying and causes me to see enemies less, than those who has max 60 fps that has more advantage on vision since it Runs on 60Frames!

open hull
#

Apparently I was violating the regulations of the game

#

Wth

keen marten
#

@open hull Did you use GFX Tools?

open hull
#

No

#

I don't even mod my game

#

I am playing on iOS so it's almost out of the question

keen marten
#

@open hull Please read the #news , if you haven't done anything wrong "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."

placid dirge
#

@open hull did you jailbreak?

open hull
#

I've been trying to reach customer service

#

But all their replies are like automatic reply system

#

It's like they are not hearing out my situation

#

@placid dirge nope I don't

keen marten
#

You must wait, don't sent an appeal multiple times

zinc jungle
#

@open hound @empty jay my pubgm stuck at "pubg mobile is starting"screen showing downloading resourcee I have waited more than 30mins the app doesn't start. PLEASE HELP ME!!!!

open hull
#

I've sent an email and another in game customer service chat

keen marten
#

@zinc jungle Is it the live version? clear cache please.

placid dirge
#

So this anti gfx tool is a thing now or did they Enable this yestwrday?

zinc jungle
#

Live version yes

keen marten
#

@placid dirge GFX Tools usage get your account banned, this was a bigger ban wave I'd say.

#

@zinc jungle Then clear your cache and reload the app

zinc jungle
#

I tried clearing cache it doesn't work

regal dust
#

@zinc jungle clear data.

keen marten
#

Check your connection, for it to say "downloading resources" you may have deleted the app data

open hull
#

@keen marten does the customer service actually reply to you ask a staff?

placid dirge
#

@keen marten if my Observation is correct, They ban people who has modifieD "usercustom.ini" and automatically identifies it as a GFX tooler

keen marten
#

@open hull If it's ingame or email reply yes it's from a member of the staff from any of those I believe pubgmt

night cloak
#

Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?

open hull
#

It's really unfair and frustrating to me as I've supported and contributed so much to the game

fleet turret
#

Guys Join Custom room
ID-29561
Pw-500500

zinc jungle
#

So what should i do if i lost app data? I must re install?

wintry shuttle
#

Oof, I Also get that aim lag, cross hair move upwards to the sky by it self.. Tsk

keen marten
#

@placid dirge I don't know it all, but having modified version is considered as violating the T.O.S

#

Remember, when you play the game you accept the terms of service 😃

zinc jungle
#

@keen marten

#

Should i reinstall or what

fleet turret
#

Guys Join Custom room
ID-29561
Pw-500500

keen marten
#

@zinc jungle Uninstall the app and download again in the playstore

wintry shuttle
#

Banning for gfx tool is bs..

keen marten
#

@fleet turret Please avoid sharing those here

zinc jungle
#

Okay mate thanks

open hull
#

@keen marten but the replies I am getting are like as if they don't even read my problem and understand my situation

placid dirge
#

@keen marten I Havent been banned yet for gfx tool but i need to be careful and Uninstall it

keen marten
#

@open hull Yes those are the automatic replies I believe, have you waited some days?

open hull
#

It's been 3 days

wintry shuttle
#

Nobody is trying to play no 240p graphics on their 4k tv.

#

_-

keen marten
#

@placid dirge Don't use it, some people say it doesn't work and it makes it worst. I haven't used my self because I don't want to have the risk to lose my account after the money I spent

#

@open hull It's usually a 7day window to the replies I believe, it also depends how demanded the support is.

placid dirge
#

@keen marten i use GFX tool due to game poor fps rate, I need to reset my Usercustom.ini just incase

open hull
#

Is that the only way to reach the Dev or staff?

keen marten
#

@placid dirge If that is the file to suffer any changes yes, but not starting to use would be even better for safety

vivid leaf
#

Will the gfx tool get you banned?

keen marten
#

@open hull In this case which is a ban yes, in-game or to the tencent support email.

open hull
#

Because it's so fustruating for me to lose my account for half a year for doing NOTHING

keen marten
#

@vivid leaf Yes, please read the #news

vivid leaf
#

Ok

#

Someone said it wouldnt

placid dirge
#

@keen marten i started using it on 0.4.1 update and didnt get banned so they will ban people now in 0.7.5?

keen marten
#

Even the creator says that

open hull
#

I would like to know if there is someone else with a similar situation..

keen marten
#

Software that modifies the app is in the T.O.S

#

When you install the game you accept the terms of service.

versed mural
#

I am banned tooo

#

For 1month

keen marten
#

@placid dirge It raises unfair advantage with other players.

wintry shuttle
#

Unfair advantage my azz

versed mural
#

Why did they banned me

open hull
#

I have read the TOS and I strongly believe that I have not violated any game regulations

versed mural
#

I didnt used any hack

keen marten
#

@versed mural @open hull You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."

wintry shuttle
#

Tell That to the top 100 leader board

open hull
#

Everyone in the top leaderboard with KD 30+ Are all hackers

#

And they are getting away with it?

placid dirge
#

@keen marten but it disadvantages to those who is limited to 25fps, most players use 144hz to get more reaction time and can see small movements easily, so i dont understand the game to be FPS hardware limited if It doesnt affect my hardware at all

keen marten
#

Yes that's true, please read the following and avoid other topics as you can get muted.

#

To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.

Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.

regal dust
#

Why iOS users got banned when there is no GFX tool for iOs 😂.

open hull
#

Meanwhile I a player that contributes so much UC 1.2K USD worth of purchase and always report errors and bugs to the devs

keen marten
#

@placid dirge If you have a better fps aren't you having an advantage?

open hull
#

Get vanned

#

Wow

wintry shuttle
#

Hm

sinful sequoia
#

does emulator users are getting banned?

keen marten
#

Emulators don't get you banned @sinful sequoia
You get in a separated lobby

night cloak
#

Hello

#

I have a problem

keen marten
#

@night cloak Hello there, what is your issue?

regal dust
#

@keen marten why so? Already on a high end device you have a better fps(40) what's wrong in getting 40fps on a low end device? Explain.

sinful sequoia
#

ok good to know thank you

keen marten
#

@wintry shuttle @regal dust Please avoid other topics. I'll call someone if any of you don't have any actual game issue 🤷

night cloak
#

I dont know why... But i have been banned from pubg mobile español server

#

@keen marten

placid dirge
#

@keen marten Still! Its like having a powerful phone but has a smooth graphics instead, I dont know why they limit the fps

wintry shuttle
#

I got to relearn how to spoof device.. Signs of the times!!

keen marten
#

@night cloak I can contact them but I don't know anything about the spanish server. Why were you banned?

versed mural
#

I just need to know why am I banned

night cloak
#

I am not sure @keen marten i Was talking about The 080 beta AND i hoy banned

keen marten
#

@placid dirge For higher phones yes it doesn't make sense but not for lower devices. That is made so everyone has the same fps and no one has an advantage.

open hull
#

Yes, exactly. The worst thing is they don't specifically say for what reason I was banned

keen marten
#

@versed mural GFX Tools, 3rd party apps and others that modify the game get you banned.

night cloak
#

I know who banned me @keen marten

#

@winged bone

keen marten
#

@night cloak Did you harm someone or something else? I'll try to contact them if I can

#

Then if he is here try talking to him

versed mural
#

I don't even used them literally

keen marten
night cloak
#

Ok @keen marten please....

placid dirge
#

@keen marten So your saying everyone i compete has a same Hardware as mine?

keen marten
#

@versed mural You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."

open hull
#

@keen marten is there anyway you can help me?

versed mural
#

They doesn't respond I sent them my email

keen marten
#

@placid dirge Not that, but if the FPS is set with a certain limit no one has advantage in that point.
You are matched against people with around 1 rank ~lower/higher

#

@open hull In case you are banned no, I can call someone in here but they will tell you the same.
Contact the email support or in-game support

open hull
#

If they do not get back to me?

#

Because it seems like it takes forever for them to reply me and the replies are all automated messages

keen marten
#

@open hull Yes you can try asking a contributor or a moderator in here if you see someone online and you didn't get any answer, I'd say.

wintry shuttle
#

30 days ban ain't bad.

regal dust
#

Pubg coding is so poor they can't even detect who is using cheats, seen cheaters easily ruining 400+ matches. 😂😂

#

Now banning genuine people for no reason.

keen marten
#

That depends in the support demand and it can take up to a 7 day window or more.

#

@wintry shuttle @regal dust Please stop talking in here

regal dust
#

Don't tell me to send a 30 sec video 😂

placid dirge
#

@keen marten If you notice, Most pro players play on High end devices while average players are on Mid - Low end.. The thing is the crouching 25fps player cannot notice a running 60fps player while a 60fps can see him easily and shoot the 25 fps player unexpectedly causing an Unfair game

keen marten
#

@vital sluice can you come over here?

open hull
#

Is it ok to DM a mod?

wintry shuttle
#

Lol, thought I was in Pubg chat.. _-

keen marten
#

@placid dirge The game needs at least a device with 3GB Ram (as an example) so I guess if someone can't play with higher resolution just lower and it should be about the same... with no shadows for example

versed mural
#

They are not banning hackers there are banning innocent players

keen marten
#

@open hull Not sure about that

vital sluice
#

@keen marten yes?

keen marten
#

@vital sluice Oh okay.. it's just that people are talking in here instead of asking for support

placid dirge
#

@keen marten the game can run on 2gb ram

gentle lily
#

Banned this morning for no reason as well. Wtf. No response to claim or email

keen marten
#

@placid dirge Or that, my bad. 🤦

versed mural
#

No we are loosing patience because the pubg got us banned because of nothing

glass sparrow
#

For people have troubles entering the game !
Change your router dns to
80.80.80.80
80.80.81.81
Thanks for helpful staffs XD

vital sluice
#

@gentle lily @versed mural #news

keen marten
#

@versed mural @gentle lily You can contact by email : PUBGMOBILE_CS@tencentgames.com
or in-game -> "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."

versed mural
#

I have tried it they don't even respond to the emails

keen marten
#

You must wait.

open hull
#

As we are waiting for a proper response the season 3 is passing

placid dirge
#

I just deleted my usercustom.ini i should be safe from banning

open hull
#

And all the UC I bought to spend for this season is wasted

#

Lol

versed mural
#

I just buyed the elite pass and pubg got me banned

vital sluice
#

Please

versed mural
#

They are gone nuts or what

vital sluice
open hull
#

Got it thanks

#

Hopefully this will be resolved soon

vital sluice
#

Thank you for understanding.

sterile thorn
#

@keen marten how tf is having more fps an advantage? Its not our fault that we have better phones

keen marten
#

@sterile thorn I gave an example as with the person said. That may be one of the reasons that GFX Tools are banned. Modifying the app is a violation of the T.O.S

#

And using such tools isn't an issue, just don't use them and talk goes to #pubg-mobile

night cloak
#

are they revoking bans right now?

keen marten
night cloak
#

one of my friend's account got banned for 182 days but got revoked to 30 days for some reason

keen marten
#

Maybe he contacted the support?

sterile thorn
#

Someone who has a good phone doesnt need gfx tools

#

I play 60fps all the time

placid dirge
#

@sterile thorn thats what meant @keen marten

vital sluice
versed mural
#

Check out Dynamo server they are selling uc for low price

placid dirge
#

@versed mural Thats a Third party store?

sterile thorn
#

@versed mural dont be stupid

keen marten
#

@versed mural If your account makes a refund you won't be able to make purchases again. And also, that is a scam.

#

Whoever offers you in-game cash for a lower price is scamming you. Report them somewhere instead

placid dirge
#

@versed mural Thats the reason why you got banned, as its states on the rules no 3rd party purchases

keen marten
#

"purchases from third-parties; and refund fraud (forced refunding through Google or Apple)."

sterile thorn
#

Even if the purchase was on accident?

placid dirge
#

@sterile thorn why would mistake an purchase?..I myself always Double check to what I buy since iam poor

limpid osprey
#

People should start realizing that 3rd party purchases means stolen credit cards/debit card. It is stealing even if you claim that you didn't know.

sterile thorn
#

It can happen, since i have my fingerprint as a confirmation for purchases and it happened

keen marten
#

refund fraud forced refunding. Please read it

sterile thorn
#

Its not a fraud if its on accident m8

placid dirge
#

@sterile thorn you should start practicing on being careful then, Most digital purchases dont offer refund

sterile thorn
#

Yeah i will

night cloak
#

My friend got banned for 3rd party/cheap UC

keen marten
#

@sterile thorn If it's on accident other actions are taken. I'm sure

night cloak
#

originally for 182 days but revoked to 30 days

keen marten
#

@night cloak People might not be aware, did your friend contact the support?

night cloak
#

I wonder if they will reset the account though

placid dirge
#

@keen marten i hope thats good case scenario unless if Pubgm Gets too strict on these in app purchases

night cloak
#

I will have to double check with him @keen marten

limpid osprey
#

Google play cards and Itune cards are the safest ways to purchase in-game products

still nebula
#

I cant Download 0.8.0 in ios

sterile thorn
#

If only support would answer faster

keen marten
#

@still nebula Settings > general > Device management > Kiesberger Service GmbH > Trust Developer

#

@night cloak low merit can reset the account, not sure about getting banned.

placid dirge
#

@sterile thorn supports cannot answer that fast since they are humans and most of them are taking a break or Overwhelmed by Questions

urban remnant
#

pubgmt I don't use any third party app for mobile like VPN or gfx tool than why I got ban

keen marten
#

@sterile thorn It depends in the support demand.
Please avoid talking in here

#

@urban remnant Did you read #news ?

versed mural
#

Check out

keen marten
#

@versed mural Please report that with evidence. (such as in game name)

#

@urban remnant Once you make a refund ingame you can't make purchases.

#

Refunding purchases might get your account banned, please look #news for details.

night cloak
#

@keen marten I remember before when one of the members of GS got their rank reset

urban remnant
#

@keen marten so now

versed mural
#

@keen marten where do I report

sterile thorn
#

@keen marten stop acting like a mod

keen marten
#

@versed mural To report a person suspected of scamming,
You need to have evidence, i.e. in game name,
showing the person doing so.

Email the evidence with any explanation to :- PUBGMOBILE_CS@tencentgames.com
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.

urban remnant
keen marten
#

@urban remnant Once you make a refund you can't make ingame purchases. Try contacting the email above

urban remnant
#

PUBGMOBILE cs@is not a replying

cyan rampart
#

@versed mural Follow the steps sent by @keen marten above but, don't make it look like a hacking report.
Report him for "Illegal Selling of In-Game items"

keen marten
#

@sterile thorn If you don't need help in here please stop talking.

placid dirge
#

@urban remnant It takes awhile for them to reply Patience is required

untold vessel
#

Why forcing my game to run at 60fps considered as cheating?

urban remnant
#

PUBGMOBILE cs@is not replying

keen marten
#

@untold vessel Using gfx tools modifies the game, that violates the terms of services that you accept the first time you enter in the game.

#

@urban remnant They usually send an automatic answer then you must wait.

placid dirge
#

@untold vessel It was said on #pubgm_news

untold vessel
#

Then make it available to everyone 🤔

placid dirge
#

@untold vessel Ikr?

versed mural
#

I have buyed from third party is this the reason I got banned

urban remnant
#

I need to wait 30 day for an band

sterile thorn
#

If you are not a mod dont help @keen marten

tame musk
#

@versed mural Yes indeed

untold vessel
#

Most of my friends phone doesn't support it by default but make the game so much better

keen marten
#

@sterile thorn I'm sorry but if I can help people I will do so.

sterile thorn
#

Smh

versed mural
#

But they should give one warning

placid dirge
#

@untold vessel Yea, Pubg is too paranoid to Device overheating. they just want to force us to buy a newphone

urban remnant
#

I need to wait 30 day for anband

#

@keen marten I need to wait 30 day for anband

keen marten
#

@urban remnant Contact the support.

urban remnant
#

@keen marten not working

#

@keen marten not working

keen marten
#

@urban remnant "you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box."

urban remnant
#

pubgmt I don't use any third party app for pubg mobile like VPN or gfx tool than why I got ban

#

No replying

#

Not replying

tame musk
#

@urban remnant

#

Please keep in mind they receive thousands of e-mails

placid dirge
#

@haidermiddya Thats Why Patience! You can wait

keen marten
#

@urban remnant Was it a refund or a ban?

urban remnant
#

Ban

keen marten
#

submit an appeal or contact the support.

limpid osprey
#

A bit of information

urban remnant
limpid osprey
#

During the start of the season, there were a lot of people that reached RP level 100. Today, in the games we played, there were non.

#

None

urban remnant
lime juniper
#

Regarding account suspensions, please stop repeating the questions here. All the information you need is stated in #news and this channel's pinned messages.

urban remnant
lime juniper
#

@urban remnant, do we need to mute you?

urban remnant
#

Sorry

placid dirge
#

@urban remnant Please do not spam or it may result in a mute

limpid osprey
#

There are many possibilities. Those who reached 100 were stealing or hacking. In relation to that, many people got banned today. Was there an update?

tame musk
#

@limpid osprey You can buy rank in Royale Pass

placid dirge
#

@limpid osprey Yes just recently

urban remnant
#

My band acount have 9gun skins

#

😭

placid dirge
#

Pubgm is getting very serious to these things

urban remnant
#

@placid dirge what

limpid osprey
#

I know you can buy ranks. But that needs a lot of money. I haven't done the math but people spending that kind of amount is suspicious. For me that is

tame musk
#

@limpid osprey Yes, That is a lot, but I guess people can afford it 🤷🏻‍♀️

limpid osprey
#

Apologizing in advancr for discussing matters here but general chat is useless

lime juniper
#

Some players may have made purchases through third parties, @limpid osprey, such as "cheap offers". That is not allowed.

limpid osprey
#

Cheap offers could be the reason why a lot of people got banned. Someone did say that his friend got banned for 30 days for buying cheap offers

urban remnant
#

@limpid osprey me got band

#

I just buy 180uc in pubg

#

Got band

limpid osprey
#

It would make it clearer when the purchase was made. Since a lot of people stated they got banned after purchasing the royale pass

night cloak
#

Since the last full update I've been having trouble with seemingly random input. Like I'll be slowly swiping to the left trying to aim and suddenly my aim just shoots up 10 degree and now I'm aiming way above the guy I'm trying to shoot. It was totally fine before that update, enough so that I was able to keep a 6+ k/d and rank hp to ACE, and now the game is just completely unplayable. Anyone got any ideas what the problem could be?

cyan rampart
night cloak
#

How do u put in a picture from ur camera roll for ur avatar in pubgm?

limpid osprey
#

@night cloak the picture is link to your facebook account.

night cloak
#

Ohhhh

#

Ty

limpid osprey
#

Is linked*

night cloak
#

I literally made a fb just to save my progress for pubgm otherwise I’ve never use it lol

cyan rampart
#

@night cloak Not just FB. Any social media works.

#

If you change your profile picture on the linked social media, it updates in PUBG in usually 24 hours when you're offline.

brave kiln
#

Why is my season rank frozen at Diamond V

#

Its not going up or down

#

On squads

limpid osprey
#

@brave kiln Have you checked the server you are playing?

brave kiln
#

Yes i always play in North America and i been playing on North America

#

I will keep playing and i will let you guys know if it continues to be frozen

limpid osprey
#

Try to check the other servers to see if your games are recorded. Otherwise, contact in-game support

night cloak
#

I have a problem

#

Before season 2 ended I was in platinum 1 after season 3 starts in shoves back to gold 4

#

Why

limpid osprey
#

@night cloak ranks have been reset or lowered after every season. I do not have the exact details on how they calculate your ranking

lime juniper
#

^

night cloak
#

...

#

Then why was only my squad tpp rank changed.

lime juniper
#

Check your inbox.

limpid osprey
#

They sent emails when they reset the rankings.

cyan rampart
#

Not E-Mails, in game messages. Bottom right side of your screen.

limpid osprey
#

I was going to correct myself @cyan rampart. Haha

night cloak
#

Oh. I should have read those shouldn’t I have

dry kiln
#

I got banned without any reason

lime juniper
#

Please see #news, @dry kiln.

dry kiln
#

@lime juniper but i dint do any thing like that

muted plank
#

Its a 30day ban ? @dry kiln

dry kiln
#

Noo

#

91 days

muted plank
#

For what reason it say it was the ban

dry kiln
#

Voilating rules and regulation

toxic fern
dry kiln
#

Same but it is 91 days in my case

#

Plz help

#

I am frustrated

muted plank
night cloak
#

Who else here got banned due to 3rd party UC/cheap UC? and how many days did you get for punishment

dry kiln
#

@muted plank i tried but not working

muted plank
#

@dry kiln when u send the mail

fathom bear
#

I play with gamepad using octopus, is ilegal o algo así?

dry kiln
#

Yesterday

muted plank
#

@dry kiln it should come in 12-24 hours

dry kiln
#

Plz help me @muted plank

muted plank
#

The mail should come in 12-24 hours

jade turret
#

can we check our s2 stats like they did with s1?

dry kiln
#

What is 30 days ban for?

limpid osprey
#

@fathom bear yes

muted plank
#

@lime juniper

lime juniper
#

There is nothing we can do about account suspensions here.

Please read #news for all the information you need.

civic lintel
#

That’s also what I want to know

limpid osprey
#

Most people who bought the royal pass got banned (not certain about the date of purchase). Someone stated that his friend got banned for buying cheap offers for 30days

night cloak
#

(#) Days of bans depends on the severity of the ban I believe

#

Sir i didn't receive any email...

#

Form pubg

#

My friend got 182 days bans for purchasing cheap UC but got revoked to 30 days

#

However, my other friend bought cheap UC as well but the 182 days ban did not get revoked

#

I got a problem with global version I can carry akm instead of pistol

#

help me

#

lmao thats an awesome bug

#

HAHA

lime juniper
#

Try to restart the game, @night cloak.

night cloak
#

Happens twice🤔

uneven tulip
#

@night cloak 316 pings what device you're on

limpid osprey
#

I had that issue once. I believe it was related to internet connection.

night cloak
#

A6+

uneven tulip
#

@night cloak what server

night cloak
#

Europe

uneven tulip
#

@night cloak try playing on NA server it just your ping

night cloak
#

@uneven tulip thanks by the way how how can I report a bug is there a website or something

uneven tulip
#

@night cloak click on the report button

limpid osprey
indigo spindle
#

How do you get beta announcements

#

My cousin is new here

#

@knotty junco

night cloak
#

guys how do I get to the screen that shows my stats for the previous season?

cyan rampart
#

@indigo spindle Should've asked in #discord.
Anyways, he must have collapsed the Announcements and Info category

hybrid vale
#

any one got flare gun?

pine drift
#

How do I get my merit up

keen marten
#

@pine drift It depends the finish place you get every time will get you +1, +2 or +3 merit points

pine drift
#

@keen martenI killed my team mate on accident

tawdry obsidian
#

i pressed the link and pressed install and it keeps on doing this plz help!!!

sacred marsh
#

@empty jay @open hound I was just killed by a hacker and my stats have gone down

#

Here Pubg Mobile name is sexylady113 and he/she was using aimbot come on

night cloak
#

@sacred marsh how do u know they had aimbot ?

covert raft
#

There’s a lot of hackers

#

can PUBG MOBILE DEV TEAM address that

#

Everyone feels like they have aimbot or something

night cloak
#

@covert raft well they are trying to do what they can

tame slate
#

Can smb help me??

rain wraith
#

what time is the flare available?

woeful nymph
#

will the beta version be added to the live version , or will the live version be the beta one, or will there be 2 diferent pubg mobile games or what???

rain wraith
#

2 games

woeful nymph
#

wtf really????

rain wraith
woeful nymph
#

i know that that is how it is rn, but will it be forever like that?

rain wraith
#

No

woeful nymph
#

so....?

rain wraith
#

You update the live version too maybe in two weeks

woeful nymph
#

hmm okey ty!!!!1

rain wraith
brave kiln
#

Why is my PubG mobile lite version not working? It says update

#

A la verga loco

#

Lol

#

I'm learning Spanish

rain wraith
#

lol

crisp gulch
#

Pubg hates me, I literally got no skins..

#

On my alt.....

abstract moat
crisp gulch
#

Understandable

leaden mulch
#

How to unban my account

warm wharf
#

Queria saber como faso pra ser testador beta

sacred marsh
#

@night cloak facts...No.1 He was using an akmakm which has crazy recoil...No.2 I was in a moving car buggy at top speed with boost around 400 meters away.....No.3 it took less than a second and I am not exaggerating....No.4 I was wearing a lvl2 helmet and body piece meaning one shot from an akm won't kill me.....PLEASE SAY THOSE ARE NOT ENOUGH FACTS TO PROVE THAT WAS AIMBOT😼

flint garnet
fossil flame
#

Why can't I find the season 2 recap?

flint garnet
#

@fossil flame season 2 recap is in the beta. So it’s coming in the next update.

fossil flame
#

I know, but is there anyway to access it before the beta?

flint garnet
#

No, unfortunately.

fossil flame
#

O

heady estuary
#

Hello my friend's account is banned and it is not hacker and nothing like that for no reason please reply please

flint garnet
heady estuary
#

Thanks

#

😍 🌹

#

Sir I have sent them my message on gmail but they did not answer

flint garnet
#

@heady estuary it may take a few days to get a reply

heady estuary
#

they reply on gmail

flint garnet
#

Yes

heady estuary
#

Oh thank you support

night cloak
#

@heady estuary did he use a gfx tool ?

#

@flint garnet I need some donation to upgrade my PUBG Elite Royal pass :|

flint garnet
#

@night cloak please stop asking for donations on the server. That’s not allowed.

heady estuary
#

No @night cloak he play on iphone

night cloak
#

Ok sir :