questions

[placid musk]

@regal copper It does give you Room Cards

[bronze lodge]

I don't even get the reply from customer support

😔 😔

[gilded mulch]

@night cloak same message to me for the third time

[regal copper]

I am trying to contact cs for getting me authorized for rooms but I am not getting any kind of reply

[placid musk]

They won’t authorize you

[marble orbit]

@regal copper u need room card dude

[bronze lodge]

Dude join a clan and make 300 clan point stuff then get a room card @regal copper

[placid musk]

You have to get a Room Card. That’s the only way to get access to Custom Rooms

[marble orbit]

There's no other way

[bronze lodge]

U will be able to make the room

[regal copper]

Okay I made my own clan

[placid musk]

Only very few special accounts have permanent access to Custom Rooms, and this doesn’t include Content Creators either

[bronze lodge]

Or the other way is to buy a royal pass. So that u get like a 7 day room card

[regal copper]

Thanks for clearing my doubt

[bronze lodge]

😕

[civic falcon]

Dear devolopers,
Yesterday suddenly I was banned 91 days without a notice.So,I want to know why I was banned?

[regal copper]

That room card will only be for one time use, right?

[marble orbit]

1 day use

The card from clan shop is 1 day access

The one from Elite pass is 7 day

[bronze lodge]

Same here bro..but for 30 days @civic falcon

[regal copper]

Okay thanks @marble orbit

[bronze lodge]

I didn't get the reason too

[civic falcon]

so what I can do now?

[marble orbit]

@civic falcon probably used some unsupported app.. Gltools or gfx tools or the likes

[bronze lodge]

I didn't even get help from customer service😖

Oh yes..i used a gfx tool

So thats the reason?

[civic falcon]

No I didn't use any type of vpn or parrelal space or any devoloper tool.so why I was banned @marble orbit

[bronze lodge]

@woven atlas

Brother i did use a gfx tool

[marble orbit]

@bronze lodge its been said many times that app can get u banned if detected.. Players just dnt listen

[woven atlas]

Gfx tool gets you banned

[bronze lodge]

Is that the reason why i got banned?

[woven atlas]

Most likely yes

[bronze lodge]

Dang

🤐

[marble orbit]

@civic falcon well u must hav done something wrng

The game cant just ban u for no reason

[bronze lodge]

Its a 30 day ban

[woven atlas]

Not until the term ends or the customer care unbans you

[marble orbit]

@river galleon if its a temporary ban just wait it out if not..forget it

[bronze lodge]

If u try to cheat u will get like a umm 10 year ban

[marble orbit]

@bronze lodge then just wait it out..there's ntin u can do

[bronze lodge]

@marble orbitokay😔

My merit is 100

I never kill teammates

I play duos frequently than squads

PotatoGoku is my IGN

Check me out

[warped pike]

Please Help me My account got banned yesterday for no reason, Please Help!

[bronze lodge]

Oh..now i understand this is common

So many is getting banned

Lol

@warped pikeis it temporary or permanent

?

[warped pike]

30 days

Merit 100

[bronze lodge]

Did u use a vpn or gfx tool or some other third party apps? @warped pike

[marble orbit]

There must b a reason

[warped pike]

No reason i have never violated any regulations

[bronze lodge]

@river galleoni used a gfx tool

[marble orbit]

Its either u hav crossed the merit threshold or u using hacks or u using graphics tools

[bronze lodge]

I think thats the reason

[marble orbit]

The game CANNOT ban u for nothing

[warped pike]

@marble orbit Merit never less than 100

[bronze lodge]

@warped pikedid u bought uc from other websites

[warped pike]

No hacks

[bronze lodge]

Check it in playstore

@warped pike try contacting mods

They may help u

[warped pike]

@bronze lodge where

[flint garnet]

@warped pike we cannot help you much here regarding the ban. Contact customer support at [e-mail]

[low gust]

I clicked repair because the game had connection issues, like it didn't show a prompt, while players freeze and I can move then suddenly I'm teleported to the place I began moving from when everything froze

[lyric hill]

Hey, i have some freedback

[bronze lodge]

Customer support is not rellying me

[warped pike]

@warped pike Tell someone's name

[bronze lodge]

Replying*

[lyric hill]

Could you make it so in quick matches you are just as likely to get all the mkfes

Because all I get is all weapons and item heaven

[bronze lodge]

@low gusti swear i didnt even had a game without that happening to me

Cause i have the worst network connection

[warped pike]

@bronze lodge Please tell one mod name

[low gust]

@bronze lodge the main problem is that the whole 193 MB download started again, when I click repair

[flint garnet]

@warped pike mods can’t help with the ban problem.

You have to contact customer support.

[e-mail]

[marble orbit]

@low gust from ur description it looks more like a netwrk issue.. Using d repair button wasnt necessary

And yes now u gotta redownload d s3 update

[low gust]

My network is fine

[marble orbit]

@low gust wat was ur ping

[low gust]

My ping is 60-40 ms

[dull cape]

-_-

account banned for 30 days

How the hell did it happen

Email Always replying same copy pasted reply

No Help from anywhere everywhere same copy pasted reply

and even though i didnt even violate any rules
many of my friends got random ban -_-

[placid musk]

Have you made any refunds, or used any third party apps, or even altered the game files?

[marble orbit]

Its nt random ban... I believe u must hav done something wrng @dull cape

[cedar elk]

How to fix this @__@ 😢

[dull cape]

used GFX tool once to reduce lag @placid musk

[marble orbit]

U may hav used graphics tools such as gfx tools to modify gane files whch is nt allowed

[dull cape]

lol

;_; Then what to do now

[marble orbit]

Just wait out the ban

No one can unban u

[dull cape]

30 days is a huge period ;_;

[marble orbit]

@cedar elk trying reinstalling the game

[stark seal]

How to get permanent room access

[cedar elk]

re installed it 3 times

nothing @___@

[dull cape]

@cedar elk ;_; that cant be possible might be error from server side never happened with me

[marble orbit]

@stark seal u cant

[stark seal]

M a content creator

With over 10k subs

[night cloak]

i think gfx tool lead me to ban because i just used yesterday and on that day cause me to ban for 30 days . But gfx tools reduce the lag alot even though i have gtx 1070

[dull cape]

lul

i have 1060 for my Pubg Pc ;_;

[night cloak]

but still the customer support is so shit

[dull cape]

ohh k @night cloak got ur sarcasm now ;_

[stark seal]

Hello?

[marble orbit]

@stark seal there's no such thing as permanent room access

Everyone uses room cards

Only developers have full room access

[civic falcon]

@marble orbit I had purchased 10000 uc in my pubgm id.then I purchased the rp rank upto 100. is it the reason to bann me? Beacause I can't purchase after this 10000 uc purchase, after 2 days, I got banned by the authority.please tell me about this problem

Also my 2 friends had purchased 10000 uc and purchased the ranks upto 100 they also couldn't purchase any uc after this purchase and after 2 days, they also got banned

[marble orbit]

@civic falcon no idea..but i dont think anyone will ban u for making a purchase..

IF IT WAS LEGIT

10K UC IS ALOT IF MONEY.... If ur purchase is legit and not made from some cheat..then that cant b d reason

[civic falcon]

The customer service is responding but they also can't tell me the exact reason

Yes I bought this withgoogle play cash worth 12000 inr

I think this is not illegal

[night cloak]

They just want to eat our money

[marble orbit]

What is your merit level?

And also did u use gfx tools or any such app?

[civic falcon]

what is merit level @marble orbit

[placid musk]

Did you make purchases through any website?

[marble orbit]

Do u hav game guardian installed?

[civic falcon]

no I purchased it directly from the game by google play cash

no @marble orbit

[placid musk]

Have you made any refunds lately?

[civic falcon]

@marble orbit can you say what is merrit levell?

[placid musk]

It’s found in your Profile

[civic falcon]

no @placid musk

[placid musk]

Reduces as you break rules

[civic falcon]

But now I can't open my profile. So,what I have to do

[rose ether]

My dp changes when i play from tencent gaming buddy....

[marble orbit]

@civic falcon wats ur ign let me check

[civic falcon]

tell me in detail please. what is ign

?

[rose ether]

@marble orbithelp me

[marble orbit]

@civic falcon ur player name

[civic falcon]

ok..my player name is killerrony2001

@marble orbit

[marble orbit]

@civic falconplayer not found bro

I guess d ban ia blocking me from viewing ur profile

[muted plank]

why i dont have extreme fps for my device

only ultra -_-

[hollow echo]

All the people who are using gfx tool are getting banned

[turbid hearth]

I'm stuck on my corpse's crate whenever I use data. How do I fix thisss

[muted plank]

@hollow echo ??

u were saying about me or someone else

[hollow echo]

@muted plank no I didn't answer to yours

[muted plank]

oki

[civic falcon]

ok @marble orbit. thank you for your kind help

[turbid hearth]

Hey can someone help me? whenever I use mobile data and I die, I get stuck viewing my crate. And when I try to quit it hangs. how do I fix this???

[vocal minnow]

Maybe the data is very slow or u might be playing on a server where you have really high ping. @turbid hearth

[muted plank]

how many mb/s do u have on your mob data

[clever rapids]

@vocal minnow same happens to me

And my data is good and enough

[livid tendon]

Any news about 0.8??

[muted plank]

no

[clever rapids]

@livid tendon no

[vocal minnow]

@clever rapids server?

[clever rapids]

@vocal minnow doesnt matter

[turbid hearth]

I usually have 50mbps to 130mbps in Asia

[clever rapids]

Wifi works fine

[vocal minnow]

@clever rapids where r u from?

[clever rapids]

But data does that sometimes

[vocal minnow]

@clever rapids it does mate.

[muted plank]

@turbid hearth and ping

?

[clever rapids]

@vocal minnow it happened in different countries so

[vocal minnow]

Which server do you play on? @clever rapids

[turbid hearth]

Yeah wifi works fine but on data I get bugs and glitches

[clever rapids]

@vocal minnow na/eu

[rain wraith]

I play with data LTE works fine

[vocal minnow]

@clever rapids what's ur usual ping?

@rain wraith yeah.

[clever rapids]

Depends

Where iam at

İn turkey i had 100

[turbid hearth]

@clever rapids true

[vocal minnow]

@clever rapids exactly, Play on servers where u have less ping.

It won't lag.

[clever rapids]

Thats not the case lmao

[turbid hearth]

Here in the Philippines its 63 to 200

[clever rapids]

He isnt complaining about lag

[turbid hearth]

Its not about lag

[clever rapids]

When the match ends or when u die u freeze on a blank screen

[turbid hearth]

no not just black screen

I get stuck on my crate

[clever rapids]

^

[vocal minnow]

Well that's the a bug, u can report it to the devs on their website.

We can't help you with that from our end.

How many times have you faced this issue?

[turbid hearth]

Yeah I'll try reporting it to them

almost everytime I play using data

[vocal minnow]

What's ur ping when u use data?

And when u use WiFi?

@turbid hearth

[turbid hearth]

When I use wifi everything is fine

ping is around 63 to 150

but on data I get bugs

[vocal minnow]

I'm talking about ping.

U can't declare it as a bug lol. @turbid hearth

It's called a glitch.

[turbid hearth]

oh HAHHAA

[civic falcon]

@placid musk for my 91 days bann, my all invested money are blocked in my account. if I can't open my account, I want my money back and if the autherity wants to delete my account, they can. So can you inform this to them?

[turbid hearth]

my ping is quite fast

wait I forgot what ping is

[vocal minnow]

Do you know what's ping? @turbid hearth

[clever rapids]

@civic falcon why did u get banned?

[vocal minnow]

@civic falcon Banned for what?

[floral cosmos]

banned???

[turbid hearth]

probably used gfx tools

[civic falcon]

Even I don't know.suddenly they banned me yesterday. I informed in their customer service they can't tell the exact reason

[floral cosmos]

Hmm....

[civic falcon]

@vocal minnow

[vocal minnow]

@civic falcon 91 day ban and they don't tell anything..

Stop trolling mate.

You must have violated the rules.

[civic falcon]

yes they can't tell me the exact reason

[vocal minnow]

Gfx, vpn, cheats, team kill, etc =ban

[turbid hearth]

did you use any apps or anything at all that might change the game's system or eula?

[vocal minnow]

@turbid hearth that's gfx.

[floral cosmos]

Hmm.....

U using VPN?

[pine sluice]

please can i get a free season3 elite royal pass, i can't afford it plss help this poor soul.🙏🙏😖

[floral cosmos]

uh?

[vocal minnow]

@pine sluice ur asking for a battle pass in support?

[floral cosmos]

Lol

[native moat]

@pine sluice that is not related here 😑

[vocal minnow]

Buying the battle pass isn't gonna make you better at the game.

[floral cosmos]

I got a prob when I shot level 3 helmet guy and his not die??

TF

[placid musk]

@pine sluice Repeated begging for ingame items can lead to a warn or a mute. Please avoid repeating this.

[vocal minnow]

@floral cosmos yeah.

[feral heart]

@vocal minnow team kill you got a ban ?

[native moat]

@floral cosmos high ping?

[placid musk]

@floral cosmos the gun didn’t do enough damage

[vocal minnow]

@feral heart when ur merit reaches 60 u get banned from duo and squad.

[floral cosmos]

literally 20+ ping @native moat

[civic falcon]

@vocal minnow I know all the rules but I din't do any type of these kind of illegal works

[placid musk]

Lvl3 helmets can take shots from most guns and keep the player alive

[vocal minnow]

Awm - 2shots level 3 helmet.

[feral heart]

@vocal minnow owh..i though 30 days ban

[floral cosmos]

@placid musk I shot with awm

[native moat]

@floral cosmos that should be enough 🙄

[vocal minnow]

@feral heart?

[placid musk]

Hmm it’s likely that it just lagged at that time or it’s a bug

[vocal minnow]

@floral cosmos awm to the helmet (level 3) isn't a one shot kill

Full health that is.

[floral cosmos]

Maybe bug, because my ping was so low

[feral heart]

@vocal minnow cause you said gfx vpn cheats team kill are led to ban

[vocal minnow]

@feral heart yeah they do.

[floral cosmos]

@vocal minnow I predict his health bar, because he runs the zone

[placid musk]

Team killing isn’t an instant ban

[vocal minnow]

@floral cosmos yeah but the helmet is at full health.

@placid musk yeah.

[floral cosmos]

@vocal minnow He got by my mate in the helmet many times

[vocal minnow]

@placid musk when u reach 60 merit u get banned right?

[placid musk]

I’m not too sure

[vocal minnow]

@floral cosmos maybe lag.

@placid musk hope said that.

[flint garnet]

@vocal minnow no. You just can play solo matches when u r below 60. + your BP and EXP earnings are 50% less.

[floral cosmos]

I said many times my ping is not low @vocal minnow

[feral heart]

@floral cosmos no cheat infinite health at this time..i found only aimbot,wallhack and running speed

[vocal minnow]

@flint garnet but ur banned from playing squads and duos

[flint garnet]

Yeah

Until u get 60+

Then u can play those again

[marble orbit]

@feral heart i hope for ur sake u do not use these cheats

[floral cosmos]

@feral heart I found one

literally just 100 rounds on him and his not die

[marble orbit]

@floral cosmos could b ur netwrk..nt hack

[feral heart]

@marble orbit no..there is so many tutorial in youtube..but i never use it..my KDR is 1,67 cause of them

[vocal minnow]

@flint garnet below 60?

[flint garnet]

If it’s below 60 then u can play solo only

U get +3 merits for finishing in top 10

[feral heart]

In 0,6 my KDR is 5,5 and i reach ace...now only 1,6 cause so many hackers 😂 😂

[marble orbit]

With time the hackers will reduce

[vocal minnow]

@flint garnet ohhh

@flint garnet that's a good.

[marble orbit]

If only the game had ingame moderation... woulda been far easier to find and ban the hackers

[flint garnet]

@vocal minnow u actually get +1 merit even if you at 90th place

[vocal minnow]

Hackers are just starting to do their shiz.

In time the game will get screwed up.

@flint garnet ohhh

[feral heart]

@vocal minnow @marble orbit we cant do something about hacker...we just pray developer will ban all of them

[spiral lava]

Hello guys. Do somebody of you have problem with in game sound? Im using in ear headphones and after last patch in game sound changed for me. I cannot hear clearly steps around me or determinate where is shooting comming ..Its muffled. Patch before everything was OK and I liked how sound works in game but now its unplayable for me because i rely on sounds. Reinstall didnt help. Im on Ipad pro 10.5

[vocal minnow]

The version has so many hackers till this day. @feral heart

[spiral lava]

If somebody knows how to fix it then PM me. If its intentional change in sounds then it SUX

[junior laurel]

Help me

[feral heart]

@spiral lava have you tried repair button ?

@vocal minnow yes

[vocal minnow]

@spiral lava there's no change in sound, it's the same thing.

[floral cosmos]

Guys, Help me fix this sheet

[feral heart]

@floral cosmos what ?

[floral cosmos]

Are shotgun just really the worst gun???

[feral heart]

@floral cosmos no shotgun is good if you can use it

But its hard i know

[floral cosmos]

6 rounds on level 1 armor???

With S689???

[topaz cairn]

I want to remove my Google play store id from pubg mobile

[neat turret]

You didn’t hit them very well then. Shotguns are on of the few weapons that can 1shot level 3 armor

[topaz cairn]

Do you know how to remove Google play store account from Pubg mobile

[floral cosmos]

@neat turret I peek and peek till he died and it cause 6 rounds???

also close range

[neat turret]

You didn’t hit him with all of the pellets

[timid canopy]

....

[floral cosmos]

uhhh what I'm seeing @timid canopy???

[feral heart]

Good game @timid canopy

[floral cosmos]

Oh OK lol

[timid canopy]

It is not yet settled

[cedar elk]

Any MODS can help me ? been 2 days now

[azure hemlock]

noob

[feral heart]

@cedar elk lol 23/5

[woven atlas]

Mods can't do anything ingame

[spiral lava]

@feral heart I reinstalled the game. Problem persist

@vocal minnow There was some sound changes in patch. first change u can hear in UI.

[haughty frigate]

Wtf they ban me after that they tell me system has detected that you may have used cheats

I mean seriously why would I pay and use cheats

Seriously their system is shit

And the cannot uplift my vs

Ban

For 91 days

What happens to my elite pass

[grand pike]

My frands got ban tooooo

[haughty frigate]

Going to take this on Twitter

Seriously shut support

Shit

[grand pike]

Ppzzzz guys help him he spend lots of money in it @merry sandal

[hollow echo]

@haughty frigate did you use any graphic tools like gfx

[flint garnet]

@haughty frigate contact [e-mail]

[grand pike]

@flint garnetmy friend use parllel space once and he got van plzzz help

[spiral lava]

@grand pike This company is experienced inn fighting hackers or any other game breaking stuff so I dont believe that u got banned with no reason. Nost of cheaping ppl go write about their ban and say" I did nothing wrong ":)

[feral heart]

Why is so many getting banned ?? But not cheater 😂 😂

[haughty frigate]

@hollow echo yes, I tried it once long back

[grand pike]

@spiral lava no bro he just use parllel space account

[haughty frigate]

The tencent system is shit and they are banning anyone they like

Took my money and banned me for 90 days

Wtf

[spiral lava]

@haughty frigate maybe multi account is not allowed

[grand pike]

Same here with my friend

Someone help

[feral heart]

@grand pike no one can help here

[haughty frigate]

@spiral lava face what do you mean by multi account? Do you mean I cannot use the same account on two devices

[hollow echo]

Nothing can be done once your banned
File a claim or contact here [e-mail]

[marble orbit]

@haughty frigate do u use gfx tool?

Or any such app?

[grand pike]

@marble orbitmy friend use parllel space once

[marble orbit]

Wit ur account?

[haughty frigate]

Yes I tried it once long back

[grand pike]

@marble orbitno with his account and his account got baned

[haughty frigate]

That means they will ban you for a app which is legally available in the play store

[hollow echo]

Yeah

[haughty frigate]

For 90 days

[feral heart]

There is 30,90,180,3650 days ban right now..but CS not explain to us

[grand pike]

And they took our all money😑

[haughty frigate]

Their system is shit if they are banning for using gfx tool that too for 90 days

And I only used it once

[feral heart]

@haughty frigate you using gfx ?

No wonder

[hollow echo]

@haughty frigate maybe it's because of the money refund

[haughty frigate]

Never did that.

They have a shitty algorithm to detect whatever is going on

[sterile thorn]

I got banned for 30 days wothout doing shit

[haughty frigate]

They should hire someone better

Yeah their system is a shit

Where they will ban you

[hollow echo]

@sterile thorn did you use gfx tool or any other apps

[sterile thorn]

Nope

Why do you guys ask the same stuff?

[haughty frigate]

And then you have to tell them why you are innocent and they will never lift a ban

[sterile thorn]

@haughty frigate exactly

[cedar elk]

why am i not banned ? all who got banned got what they deserve ENJOY the 90 days - 10 Years haha

[hollow echo]

Lol why would they ban someone who has done nothing

[cedar elk]

GL banned is banned LUL

[haughty frigate]

I pray to God they ban you next

[sterile thorn]

Hope so too lol

[cedar elk]

nah i dont use what you use so im fine

[haughty frigate]

Even we didn't use anything

[cedar elk]

sure sure

you didn't use anything

ahahha

[haughty frigate]

We paid for the game

Noob

[hollow echo]

This can be discussed in #chat

[sterile thorn]

You are a pretty shitty person @cedar elk

[feral heart]

Its going off topic pls move to #chat

[cedar elk]

Ban Hammer is coming cheaters run

[feral heart]

Report it to the mod

[hard dawn]

Cheater wont say they are cheating

Im sure those ban have something to do with buying uc or skin from 3rd party

[silent atlas]

I have done nothing and got banned for 30 days help me please

Please

[hollow echo]

Someone should just pin a message about this ban thing

[sterile thorn]

They wont, cuz they dont care.

[haughty frigate]

No one is going to help they think that their system is flawless

Go to Twitter and post their

[silent atlas]

How shall I be unbanned?

[hollow echo]

I mean everyone is just asking about the ban purpose..so they should pin a message

[silent atlas]

I need help please

[rigid gust]

Will we get storm weather and dynamic weather

[rapid dove]

Any way I can contact PUBGM via E-Mail? My Acc linked to Twitter logged me out yesterday and when I tried logging in it wants me to make a new one.

[hollow echo]

Nothing can be done once your banned
File a claim or contact here [e-mail] @silent atlas

[silent atlas]

@open hound

My account got banned help me

[rapid dove]

@silent atlas please

Stop

Follow what Nice Shot told you

[eager summit]

my account is banned for 30 days , why what is problem, why they banned my account

[rapid dove]

Omfg

[hard dawn]

Because th3y can

[sterile thorn]

File a claim or wait till you get unbanned

[rapid dove]

Is the new update banning random people or what

^

[hard dawn]

In my malaysia group for pubgm

[grand shale]

Wtf my account banned for 30 days I didn't do anything..pls help me pls

[grand shale]

I didn't even hack

[hard dawn]

All of those that complain of the ban hav3 one thing in comment

[haughty frigate]

This is what they reply

[hard dawn]

They buy uc and skin from illegal source

[hollow echo]

@haughty frigate you got the answer

[haughty frigate]

What's the answer in that

[rapid dove]

You can only appeal a 3650 day ban. Aka cheating

[sterile thorn]

@hard dawn what a stupid reason

[rapid dove]

Very complex tho

[hollow echo]

Read the 2nd paragraph @haughty frigate

[hard dawn]

What do u mean by stupid reason

[rapid dove]

Any way I can contact PUBGM via E-Mail? My Acc linked to Twitter logged me out yesterday and when I tried logging in it wants me to make a new one.

[haughty frigate]

But I didn't do any cheating that's my point

[hard dawn]

Only stupid peopl3 would buy from a 3rd party source for ingame item

[grand shale]

Help me I got banned

[silent atlas]

@hard dawn. I have legally bought the elite pass from playstore

[sterile thorn]

None of us have done that @hard dawn

[haughty frigate]

Yeah same here, they are just assuming things

[vagrant vapor]

My perseverance 4 achievement is stuck on day 26 since last week. I completed dependable 1 with 30 consecutive days.

[hollow echo]

No use of discussing guys..ban is ban

[hard dawn]

Yea right..u guys hv done nothing

[vagrant vapor]

Any help?

[lime juniper]

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[hard dawn]

Maybe u guys are just too good with bot like stats

[rapid dove]

Any way I can contact PUBGM via E-Mail? My Acc linked to Twitter logged me out yesterday and when I tried logging in it wants me to make a new one.

[lime juniper]

You can find the e-mail address just above, @rapid dove.

[rapid dove]

Ah aight

Thx

[silent atlas]

They aren't replying

[haughty frigate]

Their system is shit

[woven atlas]

That's June

[rapid dove]

That is for the PC GAME.

Not MOBIKE

[woven atlas]

Now it's August

[rapid dove]

MOBILE*

[woven atlas]

So stop sending rumours and stuff

It's Pc

[haughty frigate]

It's a port of a PC game

[night cloak]

#pubg-mobile my account has been ban plzz help me name- RAJDEEPLAKUM

[rapid dove]

Read pinned msgs

[feral heart]

@night cloak read pinned message

[night cloak]

where ?

[modern gale]

don't use any third party app. it is your own fault for getting banned

[hollow echo]

@night cloak check top right corner youll see ...three Dots click on it you'll have pinned messages

[silent atlas]

@modern gale I haven't

[haughty frigate]

Yeah Pubg should remove any app that violates their t&c from playstore

So that people dont download it

And get a ban

[lime juniper]

They do not have power to remove all such applications and services from the web, @haughty frigate.

[silent atlas]

@lime juniper. I haven't used any third party app and got banned

[lime juniper]

All the information you need is in the pinned message, @silent atlas. Please read it carefully and follow the steps.

[rapid dove]

Dont just look for "How to unban me pleaseeeeeeee"

But look for how to send an appeal smh

[haughty frigate]

I am talking about the google playstore, and trust me any developer has that much power to report an app which can make potential changes in their app resulting in a ban

[rapid dove]

Aka pinned messages

[lime juniper]

There is not only that application, @haughty frigate.

You can discuss this further in #pubg-mobile.

[rapid dove]

@lime juniper

What Info is usually needed if you lost your acc to recover it?

[lime juniper]

Was the lost account a guest account or was it bound to a social media account, @rapid dove?

[haughty frigate]

Ok just one last thing, I have used an application that is available on play store not from anywhere else.

[rapid dove]

Twitter bound

[lime juniper]

How did you lose it? Do you mean that you cannot access it anymore?

Reading from what you said above, are you sure you are using the correct Twitter account?

[rapid dove]

I logged in yesterday morning and played a Solo round, took a break till midnight. Tried to open game and saw im logged out

[lime juniper]

Still, it is not allowed, @haughty frigate.

[rapid dove]

Logging in with my correct twitter acc wants me to make a new one.

(I only have 2 accs so.)

[undone birch]

Will they change the gun skins and stuff in the silver fragment redemption?

[rapid dove]

Not that any info has been given

[lime juniper]

Try to contact the customer service through the game settings of a guest account, @rapid dove. This way, they can gather required game and account data, which may be useful during their investigation.

Try to include information such as the username and possibly your Twitter profile (name and e-mail address).

[lime juniper]

Where do you live, @keen helm?

[keen helm]

@lime juniper Iran

Anyone else have the same problem?
Cant start a game and cant see my friend lists/royal pass..

[lime juniper]

Other players from your country have reported the same, @keen helm.

Please contact customer support by sending an e-mail to [e-mail] for clarification.

[keen helm]

@lime juniper TY

[lime juniper]

By the way, do you know of anything in your country that may cause this? Does your country block other games as well?

[night cloak]

@lime juniper plzz help me my account has been bann

[lime juniper]

Please read this channel's pinned messages for further information, @night cloak.

[night cloak]

i gave him my reply

[lime juniper]

Please read the message carefully, @night cloak.

[night cloak]

i sent gmail to pubgm support

[keen helm]

@lime juniper supercrll games used to be banned herr but some other tencent app like wechat (not sure) are blocked here in Iran. Maybe PUBG is running on the same blocked servers.

[lime juniper]

That may be, @keen helm. In any case, the customer service may have a clarification for you.

[rapid dove]

I have a friend in Iran and he can use both

[keen helm]

@lime juniper TY :-)

[rapid dove]

Maybe specific town*

[night cloak]

@lime juniper wher arw you from broo

?

[lime juniper]

You can ask such questions in #chat, @night cloak!

[steep sluice]

Hello, i am a PUBGM player. I cannot buy an Elite Royal Pass. Can I can one for free?? Please

[rapid dove]

No

[night cloak]

@steep sluice 👌 👌 👌

[feral heart]

Lol 😂 😂

[lime juniper]

That is unfortunately not possible, @steep sluice. All players have to buy this, no exceptions.

[rapid dove]

Unless you are PUBGM Staff

But you can get it from your payday anyways lol

[night cloak]

@lime juniper you help me unbann my account plzz

[lime juniper]

I am not a developer.

Please wait for the customer service to reply.

[feral heart]

Here comes the ban waves

[night cloak]

@lime juniper i think you are pubg player

[rapid dove]

It all depends when you send the reply lol

[gray escarp]

Any mod here ? My account banned for 30 days for no reason help meeee 😐

[lime juniper]

I am a player, but not a developer.

Please read this channel's pinned messages for further information, @gray escarp.

[sterile thorn]

Whats the point of having an official discord, if there isnt any developer on it?

[feral heart]

@sterile thorn there is a community manager

[night cloak]

@sterile thorn exactly man

[sterile thorn]

Who doesnt do nothing? @feral heart

[lime juniper]

We have community managers here, @sterile thorn. The developers communicate through them. Remember that developers have to spend time on working on the game.

[sterile thorn]

You guys the contributors do more than them

[lime juniper]

They are obviously busy, and that is why we are here. Their job is to keep us and the community informed, they are not supposed to do what we do.

[night cloak]

but at list some developer can help us not all🙏

[lime juniper]

That is why we have the customer service in the first place.

[safe marsh]

I used gfx tool two months ago..i will get banned for that or not?

@lime juniper

[lime juniper]

Yes, you may, @safe marsh.

[safe marsh]

I purchased elite rp i dont wanna get banned😭

[feral heart]

@safe marsh RIP

[lime juniper]

As long as you do not use it anymore now, @safe marsh, you are not doing anything illegal. Keep it that way and the chances are smaller.

[safe marsh]

Okk

[night cloak]

@lime juniper hyy

[tepid shuttle]

hy

my account is banned for 30 days for no reason

[lime juniper]

Please read this channel's pinned messages for further information, @tepid shuttle.

[safe marsh]

@tepid shuttle did u used gfx tool?

[night cloak]

@lime juniper sirr reply mee

[tepid shuttle]

no

[feral heart]

30 days for gfx tool so far for i know 🤔

[lime juniper]

Last warning, or we will mute you, @night cloak: do not spam mentions and do not ask unrelated questions in this channel.

[tepid shuttle]

i opened yesterday in nox player nad now account is banned

[burnt harbor]

I want a permanent room card i am content creator

[lime juniper]

Did you read the pinned messages, @tepid shuttle?

[feral heart]

@tepid shuttle hmm emulator 🤔

[night cloak]

@lime juniper ohhk sir sorry for thiss

[tepid shuttle]

where is pinned msg buddy ?

[lime juniper]

Have you been accepted as official content creator, @burnt harbor? If not, you can apply here:

https://goo.gl/forms/f7NGIgkWuNIJT0OA2

Do you use the mobile version of Discord, @tepid shuttle?

[tepid shuttle]

no i am rit now on pc

[lime juniper]

Check this, @tepid shuttle.

[night cloak]

Help me sir....

[lime juniper]

For further assistance, please contact customer support via the game settings or by sending an e-mail to [e-mail], @night cloak.

A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.

[tepid shuttle]

i readed the pinned msg

[hollow echo]

Good

[lime juniper]

Please follow the instructions: everything is described there. 😉

[tepid shuttle]

do i have to wait for 30 days ?

does my all purchase will gone from account

[lime juniper]

That depends on how quickly you receive a response. At least 30 days is not a year.

Not necessarily and unlikely, but that is up to Tencent and depends on the reason of your account suspension.

[tepid shuttle]

ohk what should i have to mail them my account linked with fb

[night cloak]

Yeah tnx sir i send a mail ....

[lime juniper]

Your username or user ID, @tepid shuttle.

[tepid shuttle]

only user name in email dont i have to write anything else

?

[lime juniper]

And, of course, what the situation concerns.

[feral heart]

@tepid shuttle 24 - 36 hour

[void pilot]

My account got banned for no reason please help me

[gray escarp]

I read pinned message but still im not of those ... For becoming a loyal player I got banned for 30D

[feral heart]

@void pilot pls read pinned messages

[lime juniper]

"Including, but not limited to", @gray escarp. Read the rest.

[wind ginkgo]

Where can I submit a bug? Do y'all have an email or should I post here?

[night cloak]

Where is pinned message

[storm flume]

To report a bug please make sure you have enough screenshots to specify the bug.
Use the ingame customer-support present in the settings

or

You can email them at [e-mail],
Make sure you attach necessary screenshots/videos and provide a decent explanation,explaning the bug.

Inorder to start a discussion about the issue ,you visit our official subreddit page :- http://www.reddit.com/r/PUBGMobile

[lime juniper]

Please read this, @wind ginkgo.

[void pilot]

@feral heart read already

[lime juniper]

Do you use the mobile version of Discord, @night cloak?

[night cloak]

Yes

[lime juniper]

The pinned messages can be displayed by clicking the pin icon at top-right in the desktop/web application, and by clicking the three dots and selecting Pinned Messages in the mobile version.

[vocal minnow]

@lime juniper :GWfroggyFeelsHugMan:

@lime juniper how ya doin mate?

[lime juniper]

I am just fine, thank you for asking, @vocal minnow. I hope you are as well!

Please try to keep such conversations in #chat. 😉

[gray escarp]

@lime juniper filed a claim .. what's the response time ?

[lime juniper]

All information is provided in the pinned message, @gray escarp. 😛

[slate forge]

A person is doing live Pubg jack on yt

Ban him please

[lime juniper]

Feel free to report it to [e-mail], @slate forge.

[night cloak]

@lime juniper sir i have not voilating any rule

I read pinned message

[lime juniper]

Try to contact customer support, @night cloak.

[gray escarp]

@lime juniper you made me feel more sad ....

[lime juniper]

Sorry about that, @gray escarp, but remember that they receive hundreds of support requests. It takes time to review them all.

Patience is important! They will eventually get to your case.

[night cloak]

I contact with my email that email is not connected to the game

Does i provided my fb id

[lime juniper]

You can send an e-mail to that e-mail address using any e-mail account you want, @night cloak.

Provide your username or user ID and a brief description of the situation.

[night cloak]

Ok sir

@lime juniper gfx tool is getting players banned lol? That sucks for people

[feral heart]

@night cloak its their rule..we cant do anything

[night cloak]

I use an iPhone 😃

[lime juniper]

Such tools are used to modify game files, which is a violation of the terms of service, @night cloak. All players signed this terms of service during their account registration.

[gray escarp]

@night cloak same I never heard about that's why lots of people got banned due to unawareness

[night cloak]

@lime juniper I agree

[vocal minnow]

@lime juniper cool.

[night cloak]

@gray escarp you didn’t read the terms of service?

[vocal minnow]

You can play the game only when you agree to their terms and services. @gray escarp

[slate forge]

#481199180967051294

I want to post there

[placid musk]

Yes?

That channel is only for Content Creators to use. Please use #discord for anything related to this Discord server

[slate forge]

NoahA

[gray escarp]

@vocal minnow yeah, but they should warned player before ban...

[slate forge]

I applied on the link of content creator which was given to me by arsanal but there is no reply till now

[night cloak]

@gray escarp they did in the terms of service

[vocal minnow]

You can post it only if you are a content creator,u can get the role only if you have the minimum requirements.

[lime juniper]

You will be contacted on e-mail if you are selected, @slate forge. It may take some weeks or a month. If you are not contacted, try again at a later time!

[slate forge]

MONTH!!! 😶

Ok

[vocal minnow]

@lime juniper there are requirements right?

Min subs,etc

[slate forge]

I have 1.3k subs and 8 videos 3 live streams

[placid musk]

It’s upto Tencent

[vocal minnow]

@gray escarp exactly that's why they have terms and services.

[lime juniper]

There is something here, @vocal minnow, but this is perhaps another program (which may be merged in the future):

http://pubgmobile.com/en-US/pwk

[placid musk]

It’s unlikely they would approve you unless your content is good and you’ve a big group of followers

[vocal minnow]

@lime juniper it says 404 not found lmao

[placid musk]

They’ve been looking around on YouTube and have invited some people to the program

[lime juniper]

Enable the desktop version, @vocal minnow.

[slate forge]

Is there any other way to submit a clip??

[lime juniper]

Yes, read my reply in #discord, @slate forge.

[gray escarp]

Okk, finally I have to take a break from pubgM, I was addicted ..... This is also a good thing for me #peace

[night cloak]

Lol

[slate forge]

#481199256187699215 how do I put there a video??

[placid musk]

DM me your clip please

[vocal minnow]

It shows all the stats. @lime juniper

[random bone]

@placid musk hey, i need your help

[lime juniper]

The requirements, yes, @vocal minnow. For that program.

[random bone]

my account is blocked for 91 days without any reason

😅

[night cloak]

My to

[lime juniper]

Please read this channel's pinned messages for further information regarding account suspensions, @random bone. The pinned messages can be displayed by clicking the pin icon at top-right of the desktop/web application, and by clicking the three-dotted menu and selecting Pinned Messages in the mobile version.

[random bone]

they are not replying

i've sent them a mail

[lime juniper]

Did you read it carefully, @random bone? 😄

[night cloak]

@lime juniper does my friend see my ban account to give me my username and character id

[random bone]

so what should i do till then?

play the chinese version?

😂

[night cloak]

@lime juniper sir reply

[lime juniper]

Yes, @night cloak, but do you not remember your username?

[night cloak]

Noep

[vocal minnow]

@lime juniper yeah.

@night cloak what were you banned for?

[night cloak]

182 days

I don't know why i am ban

Fck

Why?

Sabka 30 days lakin mera he sirf 182 days

[placid musk]

Read pinned messages in this channel

@night cloak Please use English in this channel

[night cloak]

@placid musk sir i read pinned message and i does not voiliting and rule

O never cheated

I never cheated

Nor using 3rd party apps

Me to I Never cheated

[limpid osprey]

Hello again! I have learned a few things regarding pubgm after accessing this discord server so I would like to ask some questions.

[placid musk]

Did you buy anything for the game?

[night cloak]

Credit fraud?
I got my google play receipt if u dont believe it

Yes

[placid musk]

Did you buy anything using an unauthorized website?

[night cloak]

No sir

@placid muski buy through google play .

I gkt the receipt for it

?

So why i got banned?

I bought uc for elight royal pass

@placid musk unauthorized website? Hell no

After upgrade at night my account has been ban

@placid musk yes sir i have purchased uc from unauthorized website

Same all i did was buy the elite pass

[placid musk]

There’s websites selling ‘UC for 20% off’, etc

[limpid osprey]

My friends and I have been encountering a lot od cheaters lately. Last season, they were only found in high leagues but this time they are even more rampant. Are the in-game reports working? Or do we need to send a video? My phone does not have the capacity to save videos

[night cloak]

@placid musk i buy from the game

[random bone]

my cousin brother bought @placid musk me elite pass through apple pay still my account is banned?

[night cloak]

So why i still got banned?

I got the google play billing receipt

@placid musk sir i know the website but i buy in game from google gift card

[random bone]

they can't even ban hackers...so they are banning legit players

[placid musk]

@night cloak it’s not the reason for your ban then

[night cloak]

@placid muskthen why?

Sorry that was my mistake to buy elight royal pass

[placid musk]

This is not the place to hate on Tencent. @random bone

[random bone]

it is interesting

[untold ferry]

[e-mail]
@civic niche

[night cloak]

Why i banned for 3p days

30

I never made that mistake again

[placid musk]

@night cloak We are trying to figure out why. We don’t have access to the system to find out why you were banned, but we are trying to figure out why.

[random bone]

@placid musk but you can not understand how am i feeling i bought the elite pass through the real money 😅

[night cloak]

I wasted my money for pubg

@placid muskso i have to wait 30 days?
My rp is useless then
Waste of money buying . How im ginna level up if im banned

[limpid osprey]

People could be using external devices that needed 3rd party softwares to run like the IPEGA controller or mouse and keyboard for pubgm

[night cloak]

@placid musk plz un ban account

[untold ferry]

Guys try to contact
[e-mail]
With some screenshots...
Maybe they can fix it for u

[night cloak]

@limpid ospreyi play with my mobile only. Nothing else.
No 3rd party apps , no unauthorized website

[placid musk]

@night cloak We have no power to unban your account.

[untold ferry]

Mods are controlling this server
Not the game

[night cloak]

Please help me mods

[limpid osprey]

Gfx tool is not the only tool considered as 3rd party

[night cloak]

Help me get my account back

@limpid ospreyi freakimg know

I dont use any shit app. Just PUBG

[placid musk]

Please contact the Customer Support at [e-mail]

[night cloak]

@placid musk

This is my account

[untold ferry]

Nice
Now give ur ign/a screenshot of ur ban msg to
[e-mail]
And try ur luck

[hollow echo]

@civic niche. Read pinned messages

[sterile thorn]

And another one joins the ban club

[limpid osprey]

My friends and I have been encountering a lot od cheaters lately. Last season, they were only found in high leagues but this time they are even more rampant. Are the in-game reports working? Or do we need to send a video? My phone does not have the capacity to save videos

Had to repost because my question wasn't answered

[sterile thorn]

They dont care nuch about cheaters

[untold ferry]

@limpid osprey try to send this video to [e-mail]
Or report him ingame
He'll lost some merites

Or screenshots

[sterile thorn]

Lol stupid how a hacker lost merits and legit players get banned

[untold ferry]

Im sure u done something wrong...

[night cloak]

@placid musk

[dusty meteor]

Why does PUBG promote Hackers?

[night cloak]

I always bought the uc ingame

[dusty meteor]

Why does PUBG encourage hackers???

[untold ferry]

@dusty meteor season reset

[sterile thorn]

@untold ferry nothing wrong and i doubt that being afk can get me banned

[limpid osprey]

Thank you @untold ferry.

[untold ferry]

@sterile thorn maybe ...anyway just try to contact them..
Maybe they can help
Also we dont have the power to unban peaple

[dusty meteor]

The top 100 is full of hackers!!! WTF???

[limpid osprey]

Afk won't get you banned. I believe afk is not part of the criteria for losing merits

[cunning scroll]

Please help me my account is banned I don't know why

[sterile thorn]

Ou are a normal player not a mod

[hollow echo]

All the screenshots or any other images related to ban can be sent to the email provided in pinned messages @night cloak

@cunning scroll read pinned messages

[loud widget]

Foe what im not connecting in game im in iran

[cunning scroll]

Can I send screenshot over here

[hollow echo]

@loud widget yep everyone is reporting it be patient they'll fix it soon

[cunning scroll]

@hollow echo can I send screenshot of that

[untold ferry]

[e-mail] guys..
I think its a new bug because i c alot of peaple got banned today

[hollow echo]

@cunning scroll if its related to the ban then send it to the email provided in pinned messages

[loud widget]

@hollow echo how long???

[hollow echo]

@loud widget no idea

[untold ferry]

@dusty meteor or maybe they are pro
Not all players are hackers

[cunning scroll]

@hollow echo ok

[limpid osprey]

You can read the details of how you lose merits in your in-game profile. Just click the ? near the merit score. It will redirect you to the list

[placid musk]

Have any of you purchased the Elite Royale Pass before the ban?

[dusty meteor]

I'm top 100, I dont hack. But some of them are blatant hackers. I just got shot through a wall

[silent atlas]

@placid musk me

[dusty meteor]

My whole team did

Its on video

[placid musk]

Report it

[dusty meteor]

The hackers has been there for 2 seasons straight\

[cunning scroll]

When I got my account back

I send the email

[untold ferry]

If there is a video thats a nice proof
Send it to [e-mail] @dusty meteor

[silent atlas]

@placid musk I bought upgrade+ on Thursday and got banned

Today

Without doing shit

[dusty meteor]

Some people on the top doesnt hack, but has a team of hackers

around them

[sterile thorn]

@placid musk i did buy elite royal pass before the ban

[dusty meteor]

Why are people that consistently playing with hackers on the leaderboard???

[untold ferry]

@civic niche nice
Now wait for a reponse

[dusty meteor]

Why are people that consistently plays with hackers on the leaderboard???

[sterile thorn]

Guess they want to rank up fast

[dusty meteor]

Why does PUBG condone Hacking???

On their leaderboard

[placid musk]

Report them if you have proof. Ranting here won’t do much

[untold ferry]

They are not gods..
Give them some time they cant ban all hackers

[placid musk]

We can’t ban them here

[dusty meteor]

I dont care if you cant ban them here

Something needs to be done about it

[silent atlas]

@untold ferry why they are banning us?

[dusty meteor]

The top 100 should be scruitinized

severely

Hackers or people that plays with them should not be on the leaderboard

[untold ferry]

@silent atlas i think its a bug ...

[dusty meteor]

Its a smack in the face to the entire community

[untold ferry]

Because alot of peaple today got banned for the same reason

[silent atlas]

@untold ferry when it would be fixed

[dusty meteor]

and their so called efforts to stop hacking

[haughty cypress]

Pretty sure 99% of the community agrees, not sure if the devs are part of the 99% or 1% @dusty meteor

[untold ferry]

Give them some time..
They'll fix it soon

[dusty meteor]

Ok, so why is it still an issue???

[haughty cypress]

And yeah, if ya wanna rant, #pubg-mobile is a better place, not here

[silent atlas]

@untold ferry thanks at least I don't have to wait for like 30 days or so

[limpid osprey]

Oh! I can't post any pics here

I was going to post the rules in losing merits

Afk is not part of the list

[haughty cypress]

Im pretty sure its a bug

[haughty cypress]

Either that or their hacking detection method was a bust

[untold ferry]

Alot of peaple got banned today for the same reason = (elite pass)
Soo i think its a bug

[haughty cypress]

I heard somewhere that they have a new way to combat hacking, somewhere on reddit officially but i think something went wrong with it somewhere lol

[dusty meteor]

I guarantee you if hackers or people that play with them werent allowed to be on the top 100, it would definitely decrease the hacking. But if they keep getting recognition even if they cheat, why should they stop???

[random bone]

they are not doing there job correctly

[west bluff]

@night cloak ask here

[random bone]

they can't even understand who is hacking 😂

[untold ferry]

Ok guys move to #pubg-mobile

[random bone]

so i guess it's not a big deal

[sterile thorn]

Merit and banning are related but not the same

[hollow echo]

This can be discussed in #chat

[random bone]

time to move to the chinese version where the game is free from hackers

and gameplay is so smooth with more updates

[brazen lotus]

If they can make a lite version for casio calculator players then maybe they cam make an ios only version too. That would probably reduce cheating by 80%

[untold ferry]

Guys this is support channel
Move to #pubg-mobile and keep chating about this discussion

@civic niche soon dw

[haughty cypress]

Depends if the devs even realise it @civic niche

[hollow echo]

Don't misunderstand, if you have used gfx tool, or tried to refund money can also result in ban

[night cloak]

What is pubg mobile ZenDesk?

[untold ferry]

@haughty cypress they got alot of reports for the same reason
They can realise it fast

[night cloak]

@lime juniper why i got banned for no reason?

[limpid osprey]

@untold ferry why is afk a bannable offense? There are no rules stating that afk is a bannable offense. If you consider pubgm's connection and server, people will seem like they are afk.

[vagrant locust]

So I got banned for absolutely no reason for 30 Days. I bought the elite royal pass and then next day this happens. Are the PUBG crew even alive? Are they gonna fix it or not?

[untold ferry]

@limpid osprey i dont think thats the main reason ..why u got banned

[limpid osprey]

I was not banned

[untold ferry]

Its a bug .. @vagrant locust dw

[limpid osprey]

Someone was banned for passive afk.

[vagrant locust]

So are the planning to fix it?

[cyan rampart]

@vagrant locust From where did you buy that?

[haughty cypress]

It seems everyone with elite rp is banned

[untold ferry]

I dont think that was the reason @limpid osprey

[haughty cypress]

@limpid osprey prolly a bug with transactions

[vagrant locust]

Used a brother's credit card

[untold ferry]

Im sure they'll fix it soon because alot of players report that

[cyan rampart]

What I know is, players are recently using cheap ways of getting UC and Royale Pass via third parties.
Tencent, as a result is punishing them.

[untold ferry]

They got that ingame...

[vagrant locust]

No I used VPN to get better ping in the Europe sever. That's the reason I got Banned 😭

[cunning scroll]

Can anyone say me when my account going to open I send a email please tell me

[untold ferry]

@vagrant locust ok thats a reason..

[vagrant locust]

No that's not legit

[untold ferry]

@cyan rampart ok now wait for a reponse

[cyan rampart]

This is the reply you'll get if reported.
@untold ferry Not my screenshot.

[vagrant locust]

You can't ban people if they are just using a different ip which they normally used

[untold ferry]

@vagrant locust yep
Thats why u got banned

[haughty cypress]

Maybe it is since update? @vagrant locust

[cunning scroll]

I don't got like this email

[cyan rampart]

Anyways, continue rest of your discussion in #pubg-mobile .

[untold ferry]

@cyan rampart ok..
Maybe they can give the reason why u got banned

[cyan rampart]

They would give the same copy pasted generic reply.
Let me talk to a contributor privately. Hold on.

[steady iris]

does PUBG mobile work in Iran??

[untold ferry]

Check ur play store...

[night cloak]

invited or getting invite by friend list still not working. bug forever....

[vagrant locust]

PUBG officials are not giving an answer some YouTube are claiming to get unbanned if you follow their methods. And also I freakin bought UC with real money are you kidding me?! Banned me for giving them money? WTH is this?

[untold ferry]

Give them some time
They cant fix all bugs at one time

[vagrant locust]

8K people got banned for absolutely no reason

[untold ferry]

@vagrant locust and dont fallow the youtube methods..
Maybe if they are content creators of this server

[night cloak]

@vagrant locust there must be a reason

[cunning scroll]

Help me

[cyan rampart]

@cunning scroll File Claim.

[untold ferry]

Its a bug ..dw @cunning scroll

[cunning scroll]

Help me please

[vagrant locust]

PUBG will unbann the YouTubers because they are advertising their game in a way. So all they want is money

[night cloak]

even a pro youtube player using auto aim hahahhaha

[cyan rampart]

@steady iris Iran has a rangeban as far as I know. However, an official announcement is not made yet. Please send an E-Mail to [e-mail] and remain patient.

[untold ferry]

Guys this is support channel
Goto #pubg-mobile

[untold ferry]

Also alot of peaple got banned today for the same reason...
Just wait maybe its a bug

[cyan rampart]

@cunning scroll Did you make purchases repeatedly or tried to refund one?

[cunning scroll]

No

@cyan rampart no

[night cloak]

😭

[vagrant locust]

Do you guys know Technical Guys? A Indian YouTuber. His ID was also banned for using VPN but he managed to get his account back by contacting their support in just 2 hours or so. PUBG is not even replying to me in this case 😃

[cyan rampart]

Wait for sometime and retry, @cunning scroll

[untold ferry]

Chill everything will be ok

[night cloak]

@untold ferryare you sure

[untold ferry]

U r not the only one
There are 8k players have the same problem

[night cloak]

3p day is long.😭
How im gonna level up my rp?

[cunning scroll]

😭😭😭😭

[night cloak]

@cunning scroll91 days? 😰
I only got 30 days

[formal anchor]

How to fix bag lag in custom rooms ?

[untold ferry]

@formal anchormaybe ur net was slow

[formal anchor]

No net is fine

Ping too

[cunning scroll]

Can I got my account back I have purchase Elite pass

[vagrant locust]

What will I do with my elite pass if I'm banned for 30 Days?

Basically give them more money to level up again?

[cyan rampart]

@cunning scroll Please check pinned messages of this channel.

[vagrant locust]

This is before banned

[cyan rampart]

@civic niche Swipe right to left if on phone, purple names.

[vagrant locust]

I had freakin everything

[limpid osprey]

They gave a compensation before for banning the wrong people

[vagrant locust]

Now I'm so depressed

[cunning scroll]

@cyan rampart which channel

[vagrant locust]

Can't even breath properly

[limpid osprey]

Is there an official pubgm forum?

[cyan rampart]

@vagrant locust @limpid osprey Sorry to hear that.
Please see pinned messages of this channel.

[night cloak]

i dont understand about this mission.

[feral heart]

Everyone who buy elite royale pass are banned ? 🤔 🤔

[limpid osprey]

I am not banned. XD

[cunning scroll]

@feral heart I am banned😢😢😢

[formal anchor]

How to fix bag lag in custom rooms ?

[cyan rampart]

@formal anchor You mean, the inventory bug?

[swift dragon]

Please help

[feral heart]

@cunning scroll do you buy UC in game or illegal ?

[limpid osprey]

Lag is related to your device @formal anchor

[cyan rampart]

@swift dragon What is it?

[formal anchor]

yeah

[swift dragon]

My account is banned for 91 days

[hollow echo]

@swift dragon read pinned messages

[formal anchor]

The inventory bug

[cunning scroll]

Any PUBG developers is here

[cyan rampart]

@formal anchor This is due to server lag. It gets solved within a few minutes automatically.

[feral heart]

@swift dragon you are not alone pls read pinned messages

@cunning scroll no

[limpid osprey]

You need a high-end phone to not have lag issues. Lowering your settings does not help

[swift dragon]

I purchased elite pass plus

And now i am banned

[cyan rampart]

@cunning scroll Unfortunately not. However, you can reach out to them via E-Mail. The E-Mail ID is [e-mail]

[hollow echo]

@swift dragon pls read pinned messages

[feral heart]

@swift dragon what payment do u use ?

[swift dragon]

And spend lots of money

In app purchase

In game

[night cloak]

Need Help Please (If Solution Was Found

So I can't even collect my diamond reward because this is still stuck on the platinum reward which i have 54 games played now and still cannot collect the jacket and seems future rewards will be locked as well.

Repair client doesn't work
Reinstalling doesn't work

Anybody found a solution yet ?

[feral heart]

@swift dragon hmm maybe its because in game purchase then 🤔

[heavy dawn]

Any one tell me how to be authorized in pubgm

[feral heart]

@heavy dawn custom room ?

[heavy dawn]

Yes

I want to create it

[feral heart]

@heavy dawn you can buy 1 day card custom room in clan shop...or you can buy Royale pass and up to certain level to get Cards Room

[swift dragon]

I read pin massage but i didnt do any thing

[heavy dawn]

Can,t i be authorized

[feral heart]

@swift dragon do you buy UC in game ?

[swift dragon]

Yes

[limpid osprey]

@night cloak in-game report with screenshot

[swift dragon]

See this is happing to me

Help

[heavy dawn]

@feral heart is there is no way to be authorized??

[feral heart]

@swift dragon what did you buy ?

@heavy dawn no

[lime juniper]

Please see #news for further information regarding account suspensions, and stop asking about it here!

[heavy dawn]

😰 😰

[swift dragon]

Elite pass plus and lots of uc to upgrade it to 100

[vestal stone]

😑

[swift dragon]

Almost 18000 uc

[lime juniper]

This is a known issue which is being worked on, @vestal stone. It should be corrected soon.

[swift dragon]

Now what to do

I read news

[feral heart]

@swift dragon wow so much money

[placid musk]

@vagrant locust We did not unban anyone. We have no power to unban or ban people ingame. What Technical Guys said is not true and we have no idea why.

[swift dragon]

But i didnt do anything what Is written in pin message

Ya me to

I saw his video

[feral heart]

@swift dragon im gathering information now who get banned..many people said after they buy Royale Pass they got banned

[vestal stone]

@lime juniper Thanks

[swift dragon]

I buy pass yesterday

[vagrant locust]

Same

[open oracle]

@feral heart same with me 2 days after purchasing royal pass i got banned for 30 days and now i will never buy elite pass

[vagrant locust]

Bought yesterday. Played one day. Got banned the other day 😃

[swift dragon]

And today while i am playing a popup came and says you were banned for 91 days

[vagrant locust]

Life really sucks man

[swift dragon]

Yup

Lifesucks

[haughty cypress]

Oof

[feral heart]

Hmm maybe its because royale pass then ? 🤔 but not everyone who buy elite RP got banned..only a few

[hollow echo]

@swift dragon I know you have been banned stop telling the same thing again and again, it has been already what you can do

[haughty cypress]

I guess being f2p has its benefits

[swift dragon]

Now i decided not to spend money on game

[placid musk]

Where did you all buy the Royale Pass from? From the Upgrade Event section? Or the Royale Pass area?

[vagrant locust]

Lost my interest in PUBG. Won't be playing this game anymore. Spend a lot of money just to get banned. "WELCOME TO PUBG MOBILE"

[open oracle]

@placid musk Royal pass area