questions

[velvet ore]

@dapper parcel

[sweet iris]

How is this a support chat for Pubg Mobile? @lime juniper if you are only providing us the email? We know it already!

[velvet ore]

that is yellow

[lime juniper]

Stop discussing about it here, move to #pubg-mobile.

We are not developers and we cannot unban your account or provide a specific reason, @sweet iris.

[sweet iris]

How is this a support chat if we are not getting any support from your side.

We already know the contact email.

[lime juniper]

You can use this link, @pale plaza:

https://drive.google.com/uc?export=download&id=1O3f6gfgCB44LBsE0Ujm0OGWWPu3LYuD7

[earnest vale]

I saw a Hacker .. and he's the top ranker in Asia

[velvet ore]

@dapper parcel you still there?

[lime juniper]

Was the information I provided above not enough to understand that we cannot help you with this, @sweet iris?

Please report players suspected of cheating by following these instructions, @earnest vale:

[storm flume]

To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.

Email the evidence with any explanation to :- [e-mail]
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile

[velvet ore]

but i think it dosent matter the sound also laggs when i just click on something from the menu

[lime juniper]

What is the problem, @dapper parcel?

[velvet ore]

my sound lags

ind tgb

1s delay

[lime juniper]

Have you tried to reinstall TGB as well, @velvet ore?

[velvet ore]

everything else runs fine

yes

+audio drivers

[dapper parcel]

Just trying to help. I will go to chat

[lime juniper]

Was this an issue before, @velvet ore?

[velvet ore]

yeah

i download at it maybe 1-2 months ago

but it makes it unplayable

tried it again now and still lags

[pale plaza]

devolopers patched the emulator bypass

lol

haha

[velvet ore]

gtfo

[lime juniper]

What about factory resetting your device, @dapper parcel?

[velvet ore]

if you cant contribute anything

[dusty meteor]

why don't I have a rank?

[lime juniper]

It may only be a visual glitch, @dusty meteor. You are not the only one who have reported this. Try to check the leaderboard with another account and see if you find yourself there.

[dusty meteor]

is there a tool that I can use or site?

[lime juniper]

Unfortunately not, as the API is not public and this is not officially available any other places than in-game.

[night cloak]

Hello good afternoon, I have a question, how to join a group, is that I have sent the application and will not let me see it or even I get anywhere now a notification to see the docility

[elfin lagoon]

hi i want help regarding my name i wanna rename KRÀTOS to KO | KRÀTOS

[lime juniper]

In the game, @elfin lagoon?

What do you mean, @night cloak?

[elfin lagoon]

@lime juniper but its not adding space

[lime juniper]

Spaces and special characters are not allowed, @elfin lagoon. So the username will be KOKRÀTOS, as | is not supported.

[tropic echo]

i want to download pubg litr

but i have the pubg mobile

[night cloak]

is that I have a problem does not let me join a group and also does not let me send an invitation to my friends to join my group that I created

[lime juniper]

To join a crew, you can be invited from a friend, @night cloak.

[cyan rampart]

@tropic echo PUBGM Lite is only available in Phillipines and Indonesia at the moment.

[lime juniper]

If your device is already compatible with PUBG Mobile, you do not need PUBG Mobile Lite, @tropic echo; thus it will be incompatible.

[chrome glacier]

My download stops after some every 500 mb and error 495 is shown to me

[tropic echo]

okay.

[night cloak]

I do not mean a group to play, If not a normal group in which they put names down, I do not know if I explain myself

[lime juniper]

Take a look at this, @chrome glacier:

http://appslova.com/android-fix-error-495-in-google-play-store/

[chrome glacier]

I tried all those @lime juniper

[lime juniper]

Do you want the APK and OBB files, @chrome glacier?

I am sorry, @night cloak, I do not understand what you mean.

[night cloak]

@lime juniperOk I'll see if I can explain myself

[chrome glacier]

The obb @lime juniper

I have yet to try the vpn method

I'll do that first

[lime juniper]

Here you go, @chrome glacier:

https://drive.google.com/uc?export=download&id=1D-3nfxDI_bdoyulbHgTiSSZt0KOQ6rmk

[night cloak]

@grand mirage i have same problem on my S9+. My friend on S9 don't have that problem

[chrome glacier]

Thanks a ton @lime juniper

[gilded mulch]

hello

@lime juniper

[woven atlas]

Hey

[light abyss]

@lime juniper how can i stop seeing others plane skins and just see my own

[gilded mulch]

can someone assist me with my account

[lime juniper]

What is the problem, @gilded mulch?

[woven atlas]

@light abyss currently not possible

[grizzled slate]

@lime juniper Error, what's the support email?

[lime juniper]

[e-mail]

[grizzled slate]

Thanks.

[gilded mulch]

I've got banned for 30 days without knowing what did i do wrong

[woven atlas]

@light abyss until you have the highest rp level in the plane you can't do anything

[light abyss]

@woven atlas so i have to have the highest rp rank that's a bummer

[gilded mulch]

i don't cheat of course

[woven atlas]

Did you by chance do a refund ? Or something

[lime juniper]

For further assistance, please contact customer support via the game settings or by sending an e-mail to [e-mail], @gilded mulch.

A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the amount of support requests. You are therefore kindly asked to wait patiently.

[woven atlas]

@light abyss yep

[light abyss]

@woven atlas plz let the devs know

[gilded mulch]

they won't reply

@woven atlas no

[woven atlas]

Well wait I am sure customer Care will reply you

Most of the time they do

[lime juniper]

Just give it some time, they are reviewing hundreds of support requests all the time.

You account has been suspended due to violating the terms of service. They can clarify further.

[gilded mulch]

I've contacted the yesterday through email and ingame support

[lime juniper]

Please wait patiently until they reply.

[woven atlas]

It takes time

....

But yea they reply

[gilded mulch]

i hope i get my account back I've spent a lot of time and money in there i feel frustrated

[arctic mural]

How can I report my team they killed me those bastards

How can I send the video?

[soft gust]

@arctic mural you can report in-game or email them at [e-mail], but if they killing you their merits is lost.

[storm flume]

To report a person suspected of hacking,
You need to have a video footage of at least 30 secs,
showing the person doing so.

Email the evidence with any explanation to :- [e-mail]
Remember - Receiving a response will take some time,try to be patient with it.

You can also post the footage with the explanation on our subreddit to start a discussion.
Subreddit link - https://www.reddit.com/r/PUBGMobile

[soft gust]

Yep that

[arctic mural]

I have video

[lime juniper]

You can send the video to [e-mail].

[arctic mural]

@lime juniper thank you so much

[next shoal]

Lol @lime juniper you’re the police now? :p

[soft gust]

Lol

[rugged epoch]

haha

[civic dew]

Any mods ever on or nah

[lime juniper]

What is wrong, @civic dew?

[mossy hemlock]

Why can't I equip this item? I got it from a crate 😢

[velvet ore]

maybe equipped on another slot

[mossy hemlock]

@velvet ore thanks a lot man. I feel like an idiot now. It was equipped in my RP closet 😄

[velvet ore]

np

[obsidian saddle]

I got killed by this guy with 101 K/D. I couldn't report him then. Can I report him now?

[keen marten]

@obsidian saddle Contact [e-mail] with evidence

[obsidian saddle]

@keen marten ok

[night cloak]

@obsidian saddle was he hacking ?

[next shoal]

It doesn’t look like he’s hacking.

[autumn viper]

When will this mask come back for us to buy?

[next shoal]

@autumn viper we don’t know. It may or may not. That’s up to tencent.

[autumn viper]

So dope

Can I contact them to bring it back? If so what email would I send that to

[next shoal]

@autumn viper [e-mail]

[cunning coral]

My name doesn't show while on the plane, even a single time. I have enogh RP and RP less than mine were shown. Anyone help?

[strange rose]

Why you want ur name showen lol it's just a name showen on the plane nothing special about it

[cunning coral]

@strange rose I don't want that comment? I want to clearify what is the problem..

[next shoal]

@cunning coral that’s interesting. You’re sure you have a higher rp level than the people showing up? Like at least 1 level higher?

[cunning coral]

@next shoal sure, It happend since season 2. I've reach 70 RP before still doesn't show when 50-60 RP were shown.

[next shoal]

@cunning coral I’d contact customer support about that. That is interesting. [e-mail]

[sterile thorn]

Msybe you have it hidden, check on settings

[next shoal]

That’s possible^^

[cunning coral]

How and where do i check that hidden thing.. ?

[fallen stump]

what about this 0% headshot

[cunning coral]

If i can solve this problem here, i will not contact pubg.

[silk hamlet]

Ok it’s official pubg is unplayable u can’t even have a decent one game I wast gonna post here because someone might threaten me to be muted but since I’m leaving server anyway. It’s only a game of hackers now I cannot take this stress everygame anymore I guess I will back to pubg pc maybe🙁🙁🙁

[wet stream]

More info about synergy anyone?

[snow lake]

Just found this glitch where it takes away women's hair when the season 3 jacket is worn

[cunning coral]

I'm talking about my own problem @silk hamlet I don't understand your problem

[silk hamlet]

WhT is ur problem?@cunning coral

[cunning coral]

My name doesn't show while on the plane, even a single time. I have enogh RP and RP less than mine were shown. Anyone help?

[silk hamlet]

U need to turn on show royal pass info in setting

[sterile thorn]

Did you check on settings?

[silk hamlet]

Click on setting button scroll down till end u will find it there

[sterile thorn]

^

[wet stream]

@cunning coral make sure you have airplane finish opt in enabled

[silk hamlet]

Ye

[wet stream]

In settings general down to the bottom

Where can I get info on synergy cause it ain’t going up with some of my friends idk why

[night cloak]

Go to your friends list and it should be the fourth one from the buttom

@wet stream then there will be a question mark press that

[wet stream]

Okay thank you

It says weekly limit 120 is that just for bp or is that total ? Teaming up etc.

[cunning coral]

@everyone Thanks for all your help, its okay now. It the setting

@wet stream Its done now. I'm a fool for long time. Lol.

[night cloak]

@wet stream the bp limit is like over 1000 unless you have below 90 merit and not sure how much the synergy is

[wet stream]

Yes I mean synergy the synergy point limit says 120 a week I was wondering if that was only for synergy gained by sending and receiving bp or if it’s for teaming up also

[hybrid oxide]

If you send an EMAIL to [e-mail] , how long takes it to them to reply

[night cloak]

@wet stream probably overall

[wet stream]

Okay thank you

[night cloak]

-bug

controls are super small

and map too

[sterile thorn]

Ipad? @night cloak

[night cloak]

android, OnePlus 5 (8gb ram)

@night cloak go into settings go to controls and you can customize it and even adjust the size of your controls

hmm

i will give it a shot

[twilit widget]

When we will get sanhon

Sanhok

This mouth or next mouth ?

[lime juniper]

Soon, @twilit widget.

We do not have more information. Please stay tuned.

[twilit widget]

@lime juniper I'm excited to play in sanhok map 🙄

[lime juniper]

Me too!

[lament comet]

Can anyone from tencent Dev confirm if there is or is not a player blacklist feature for joining certain servers

[velvet ore]

there are no devs

...

[lament comet]

I can wait till there are, or someone contacts one

I want to know why we regularly wait 1.5hrs+ for a game

[velvet ore]

there are no devs on this server and probably wont come

im playing on emulator everything runs fine but the sound is about 1s delayed i tried reinstalling tgb and audio drivers and tried all diffrent settings whoever helps me solve this will get a gift in form of ingame stuff for pubgm!

[summer wigeon]

Are you using headphones @velvet ore ?

If so are they wired or bluetooth

I hear thag bluetooth headphoned always have a 1 or 2 second delay

Headphones*

[velvet ore]

wired

[summer wigeon]

Oh idk then

That must suck for playing the game

Even a 1 second delay can mess with your decision making

[velvet ore]

yeah the main problem is that my head explodes

still could play it on the phone

but dont really like shooter there

[summer wigeon]

Might just be the game itself

[velvet ore]

yeah i think its the emulator

but then there would be a lot of people with that problem

[summer wigeon]

I wish they would change it back to in game voice being seperate from sfx

On mobile its annoying as hell

If you want high sfx your forced to have high voice so teammates who are loud pretty much destroy your eardrums

[velvet ore]

haha damn

[night cloak]

Why dev banned people for no reason?

Tons of my friend got banned.
They play 100% clean

And yet the hacker remains free

Why dev so 'n0t smart'

[sterile thorn]

And they dont even reply. @night cloak

[night cloak]

Fckn spend alot of money already.
Now they start to banned people for no fckn reason

[sterile thorn]

Same thing happened to me

[night cloak]

What im fckn mad is the hacker still in the game

^ my friend got banned for no reason, and she's holding a tourney this whole week, startint tomorrow

Not banned . WTF

[sterile thorn]

@night cloak thats fcked up

[night cloak]

Indeed

[sterile thorn]

If only they could have told us the reason, but not even that.

[night cloak]

Moderators is useless.
Better delete this discord server FU

EXACTLY

It just said "ToS violation", not even what regulations violated

All they answer is ' contact support , contact support'

Welp

[sterile thorn]

@night cloak yup

[spring sand]

@night cloak The mods aren't responsible for banning hackers, please send your hate to the tencent developers via email.

And stop acting like a spoiled child

[night cloak]

Go eat shit

[meager gulch]

There is a glitch

In PUBG

[sterile thorn]

What glitch?

[meager gulch]

I want to report it

You can use Level 2 Vest over level 3 and it won't replace it will just override

U will be wearing level 2 over level 3

Lol

[spring sand]

@night cloak ive bben playing ever since the Chinese version came out about 8 months and I didn't get banned once

[sterile thorn]

Yeah, for that you gotta remove it

Whats your point? @spring sand

[meager gulch]

Check the video

I can't share lol

[sterile thorn]

I know that bug

[meager gulch]

@empty jay

Did anyone report that to Pubg?

[sterile thorn]

Probably

[spring sand]

My point is that people probably do stupid shit without realizing it

Or they believe that they're always right

[night cloak]

@spring sandfck Chinese version got to do with this?
Go watch youtube, go fcking join global oubg mobile group on fb.
Tons of innocent people got banned

[sterile thorn]

You wont understand our fustration.

[spring sand]

Well I did not

What's ur point?

A lot of people did not get banned

[sterile thorn]

Yes they did

[night cloak]

U live under a rock?

[sterile thorn]

Lmao

[spring sand]

I do

My rock has internet and stuff it's cool

[night cloak]

@spring sand @sterile thorn @night cloak take this to #pubg-mobile or #chat

[sterile thorn]

Ok mister mod @night cloak

[hard dawn]

Most of those that got banned today probably due to using blackmarket uc or skin purchase by gifting.

Stop whining here as the moderator here does not work for tencent

Go whine at tencent support

[night cloak]

@hard dawn I gifted two coupon scraps to a friend

Will I be banned ?

[earnest walrus]

so me and my team8s played arcade and this guy uzi(my friend) killed by a joke 1 from our team...now he have 58 merit points...is there any chances to get that 2 points?

[night cloak]

He can't play with you until his merit is above 60
@earnest walrus

[earnest walrus]

@night cloak he can play alone?

like to get the merit back

[night cloak]

All he has to do is play solo ( a win is 3 points, top 10 is 2 40-100 is 1

[earnest walrus]

kk ty

[night cloak]

Np

Merit is rewarded for good behavior

[quick bane]

is this a new feature?

merit points

[night cloak]

Not really it came in during season 2

[hard dawn]

@night cloak u wont. The gifting i mean is people are selling skin thru gifting..the seller probably use fake card or a chargepack payment.

[night cloak]

Ik I was joking....

[hard dawn]

Haha..ok..

[sonic wadi]

Where do I report a hacker? I've the video and user id.

[humble delta]

@sonic wadi check #faq

[vast vine]

Do those color 1080p videos work for screen burn? Got pubg screen burnt

[night cloak]

If you send an EMAIL to [e-mail] , how long takes it to them to reply

@sonic wadi

[sonic wadi]

@humble delta no such channel.

[humble delta]

@sonic wadi here
[e-mail]

Report him

[night cloak]

@humble delta I just sent it

[sonic wadi]

Mail can consist only 25mb data. The video is large in file.

[humble delta]

@night cloak didn't saw that

@sonic wadi compress the file

[night cloak]

@sonic wadi has to be 30 secs or more tho

[vast vine]

O.o

Nobody knows anything about screen burn?

[sonic wadi]

@night cloak yes 1 minute long.

Mailed them. Let's see.

[vast vine]

Does anyone know how to resolve screen burn from pubg?

[abstract moat]

You mean heat , and yes you can lower the graphics and remove background apps to reduce lag @vast vine

[hexed trench]

Hey, how can I get my custom room posted in custom-games

[abstract moat]

dm a moderator @hexed trench

[heady cypress]

Where can I dm a mod..

How can you send the royal past as a gift? @here

[abstract moat]

You can't @heady cypress

[heady cypress]

Why not that should be a thing

[flint locust]

Hello, I'm trying to make the purchase of UC, and I'm not getting it because the following error is occurring: Transaction has been canceled due to security risk Please contact customer service for further questions.

[night cloak]

Why there is always someone with an m4 in a sniper war ?.

And i had a mission to kill 3 enemy on arcade mode. I did it on war mode and that didn't count¿

@night cloak was the sniper war on war ?

@night cloak yep

Then that's why 😐

There are still weapons in buildings

What a great idea

What you drop with isn't what the game will have

It's not an idea it's how the game works

They can change it

But they don't

They keep it

Same thing for pistols in sniper

Also if one of ur missions is in arcade try doing it on another mode in arcade

This is pissing me off

:/

@flint locust people have been doing glitches and all with the shop so that's why u cant

[neat turret]

War mode has never counted for achievements or missions.

[night cloak]

Now if you have no further questions please go to #chat or #pubg-mobile

@neat turret why ?

[neat turret]

Too easy to rack up kills.

[raw hamlet]

After the update the hackers seem to be more than ever

I have played five matches just now and met a hacker in each game

[night cloak]

@raw hamletChinese people are like that because they are ahead meaning when an update on the Chinese version comes out they can find ways to pass thru the walls on coding and use hacks.
Meaning when the global is updated it's easier to hack because they know how to

[neat turret]

The problem will solve itself with time.

[night cloak]

@neat turret no it wont

[tribal hull]

Yea from diamond rank getting hackers in every game

[night cloak]

If u read my message you will know It wont

[raw hamlet]

Speed hack is also new . people running and jumping like superman

smh

[tight marten]

Any information about beta?

[next shoal]

@tight marten we don’t know anything about that yet. We’ll let you know as soon as we know. I imagine you can expect a beta within 3-4 weeks at the latest. But that’s just my best guess.

[tight marten]

3-4 weeks😂

It takes too long.

[next shoal]

It will most likely be sooner. I just didn’t want to get your hopes up for like next week or anything.

[timid canopy]

wtf!! icant buy uc...

[left portal]

why arent any of my bullets registering when i shoot before going down?

[night cloak]

@timid canopy no one can it's because people were abusing exploits

[sterile thorn]

Tencent support takes too much time to reply.

[timid canopy]

Social games that will not charge you

[clever tapir]

what happen alot of ppls get ban omg

[clever magnet]

@sterile thorn True, I still haven’t heard back as to why I was charged twice for the pan skin and it’s been like 3 weeks now

[sterile thorn]

Rip @clever magnet

[clever magnet]

Yea, but oh well. What is done is done

[sterile whale]

sup glitches

[storm flume]

To report a bug please make sure you have enough screenshots to specify the bug.
Use the ingame customer-support present in the settings

or

You can email them at [e-mail],
Make sure you attach necessary screenshots/videos and provide a decent explanation,explaning the bug.

Inorder to start a discussion about the issue ,you visit our official subreddit page :- http://www.reddit.com/r/PUBGMobile

[alpine saffron]

When I can play PUBG Mobile with controller please quickly reply my chat

[pure helm]

@alpine saffron You can play PUBGM anytime with controller

[alpine saffron]

@pure helm how

I have iPad Air 2 I’m tested but it’s not worked

[pure helm]

@alpine saffron In Android anyone can play using Octopus app bit in ios I didn't know!

[noble orbit]

@cursive night

[cursive night]

what

...

you tagged me in every channel...

[leaden jungle]

@woven atlas i lost 10 merit for team killing but I was the one team killed wtf

[woven atlas]

@leaden jungle hmm that's strange

[hollow echo]

@cursive night if you don't know him then you can report it in #discord

[leaden jungle]

@woven atlas I sent screen shots they must of thought it was me

[woven atlas]

Contact customer Care and explain them with screen shots they can help you @leaden jungle

[leaden jungle]

@woven atlas ok

[woven atlas]

It's takes time but they do @leaden jungle respond

[leaden jungle]

Where can I find the screenshots

@woven atlas

[woven atlas]

I mean @leaden jungle you got an ingame mail right merit deducted send those and ask them why my merit was deducted even when I was team killed

[leaden jungle]

Ok

@woven atlas also when is the redeem shop being changed

[woven atlas]

No info about it yet...

[leaden jungle]

Oh

[night cloak]

.

[ivory crater]

I need info

There was to updates

[night cloak]

Same

[ivory crater]

One of um

Was 193 mb what was that for

And another one was 22 mb what was that for

[night cloak]

One was an update that update

Wh

Idk

[flint garnet]

@ivory crater 193MB is the 0.7.5 update that brings new season, new RP, new achievements, and other minor changes

[ivory crater]

K ty

[night cloak]

Can any one send me gun skin

[flint garnet]

Keep than channel related to PUBGM support.

[lavish yarrow]

Hey jay

Lol

[flint garnet]

@night cloak please move to #chat

[lavish yarrow]

Didn't know youre also here

[night cloak]

In that they help

[craggy orbit]

so i cannot fix the emulator problem

guess i cannot play the game

[flint garnet]

@craggy orbit what’s your problem with the emulator?

[craggy orbit]

it says, "failed to intialize rendering engine"

[foggy galleon]

0.8 release date?

[haughty cypress]

@foggy galleon no official dates yet

[flint garnet]

Keep an eye on #news 😉 @foggy galleon

[night cloak]

@lavish yarrow Please report your issue at [e-mail]

[lavish yarrow]

Ok thank you

[visual surge]

Is there a season recap of season 2?

[twilit forge]

Just a quick question for iOS users out there, who else has either died, or won a game and the text after said things doesn’t appear

[flint garnet]

@twilit forge not sure what you mean, You didn’t see any next after that?

[twilit forge]

After I died my camera zooms out of my box and no text appears whatsoever

[flint garnet]

@twilit forge uh there were many players who reported that. Does it happen after every game?

[twilit forge]

Almost every game

I have to restart the app almost all the time

[flint garnet]

Have you tried Repairing?

[twilit forge]

No

[flint garnet]

Try that

[twilit forge]

Thanks

[edgy breach]

Hello i hav no update yet for 0.7.5

And did u guys fix the bag pack bug?

[night cloak]

@edgy breach 0.7.5 is already out as in game update.

[open light]

Thats due to some connectivity issues in the game @edgy breach. You have to turn off and then back on your wifi or data and backpack works fine then

[edgy breach]

My game virsion is still 0.7

[junior oasis]

room id 70137. password jay321

[edgy breach]

I knw that solution restartting again and again??? I hav missed so many chiken dinner

Its annoying

[night cloak]

@edgy breach didn't u got 193 mb update?

[edgy breach]

How long they gona keep that bug in game its from beta

Wasnt that royal pass update??? S3

[night cloak]

@edgy breach ya s3 already started .

[edgy breach]

Pubg need to fix that bug permanently

I knw i hav bought bp

[night cloak]

u can try redownloading game from playstore

[crude tide]

Hey guys, how can I check my statistics for season 2, I see no season recap

[edgy breach]

I want bug fix i dnt care about new contants

[flint garnet]

@edgy breach have you tried clicking Repair?

[night cloak]

where do i report a hacker?

[flint garnet]

@night cloak [e-mail]

[edgy breach]

I hav done every thing just waiting for permanemt fix

Waited up to s3

[flint garnet]

Have you also tried using a different WiFi network?

[edgy breach]

Yes

Every thing means every thing

[flint garnet]

Well, I suggest you contact customer support at [e-mail] for further assistance.

[edgy breach]

I hav done that too

[crude tide]

Hey NiceKING, sorry to interrupt, but how can I check my stats for previous season? @flint garnet

[young quartz]

Hello

[edgy breach]

They always reply we will take it as a serious problem we will fix it

[young quartz]

I can't purchase UC

It shows an error

[hollow echo]

@young quartz have you updated your game to 0.7.5

[edgy breach]

Hey vegeta there should be all season states in profile

[flint garnet]

@crude tide hey. You can’t, at least not at the moment

[edgy breach]

Check once

[crude tide]

Gotcha guys, thanks for helping out

@edgy breach I am talking about previous season.

[edgy breach]

U should be able to toggle all 3 season state bro but i dnt knw now wats going on..

[flint garnet]

@edgy breach it’s not possible at the moment.

[edgy breach]

Oh

[night cloak]

maybe they add season 2 recap as they did in season 1 we should wait for it.

[edgy breach]

Ya

Agreed

[young quartz]

YA i did still same problem

[flint garnet]

That’s possible

[young quartz]

@flint garnet can anyone help me out

[flint garnet]

@young quartz try contacting customer support as it’s suggesting

[edgy breach]

See no 0.7.5

[hollow echo]

It's not available on playstore you need to download 0.7.5 in game

[flint garnet]

@edgy breach it’s in game update

[edgy breach]

Even in my phone its show 0.7

[haughty cypress]

@edgy breach screenshot?

[young quartz]

@edgy breach i know i did that 193 mb update

[hollow echo]

@edgy breach open your game and it will you show you a 193M update, after updating you will be able to see 0.7.5
If you are having problem with updating it then clear data of game and try

[haughty cypress]

Or you can use vpn and see if that helps

[young quartz]

I sent a message to customer support but thay haven't replied me yet

[flint garnet]

Takes a few days or so to get a reply @young quartz

[young quartz]

@flint garnet alright i will wait

Also the probelm is in my account only if i purchase UC from another id in same device then there is no error

Hope i get fixed

[night cloak]

@solid hawk They can be found same place where you select your game mode at the top left. It is beside the training room button at the very bottom left

[solid hawk]

Thank you @night cloak

[viral rune]

@noble orbit seriously, change your name

[frosty sky]

Are you going to ban hackers or not? I am getting hackers in each game now

Youtube is full of hacking videos no legal actions are taken to turn their channel off

[flint garnet]

@frosty sky Tencent built a sample database, which has the ability to automatically identify and add newly developed cheating methods and tools. With its help, they have banned numerous cheating tools. They are confident that given a little more time, all cheating tools will be eliminated. If you suspect there is any cheating behavior, please don’t hesitate to report them in-game or via our customer service email: [e-mail].

[prime swallow]

Ok but why they are baning those people who are not doing anything

They ban me I don't know why

Please help

[flint garnet]

@prime swallow please contact [e-mail] regarding your issue

[prime swallow]

They are not answering

Please help me

[feral heart]

@prime swallow when you send them a message ?

[prime swallow]

48hours ago

[feral heart]

@prime swallow email or in game CS message ?

[prime swallow]

Both

[feral heart]

@prime swallow weird..🤔

[flint garnet]

Just wait another day or so, if you don’t get a reply, I suggest you message them again.

@prime swallow have you been banned for 3 months?

[prime swallow]

Pubg mobile support are very care less I invested lot of money in it

Yes 3 months

[flint garnet]

Is there File Claim button?

[prime swallow]

Ya I already did this three times

[flint garnet]

Ok

[prime swallow]

Why they ban me I don't know the reason

Please help me

Any one here can help me

[flint garnet]

We cannot help you here. Only customer support can answer your question.

[placid musk]

@prime swallow have you made any refunds on purchases or used any third-party apps for the game?

[prime swallow]

No

[placid musk]

Then you’ll have to ask the Customer Support for help. We can’t do much here

[prime swallow]

Ok

[night cloak]

@everyone
How can i reduce the lag on my galaxy j6
I already set it on the lowest

?

[flint garnet]

Make sure you close all the apps when playing @night cloak

[night cloak]

Did that and there is lag

[flint garnet]

@night cloak did you put your FPS to highest?

[humble delta]

Lower down all the settings for less lag

[night cloak]

It's only medium there is no high

Fps*

[flint garnet]

Well, I guess you will just have to wait until/if they do more optimization for your device.

[humble delta]

Set it to low @night cloak

Maybe then you'll feel less lag

[night cloak]

Someone in the chat said that i try repair should i?

[flint garnet]

@night cloak yes, try that for sure.

[humble delta]

@night cloak and if these things won't do anything better for you

Use Gfx

Maybe that can help you

[night cloak]

Ok

[flint garnet]

@night cloak GFX tools may get you banned, take into the account.

[humble delta]

Yeah that can happen too

[limpid osprey]

You need a high-end phone for pubg mobile to be able to play smoothly. Lowering the settings does not help at all.

[muted plank]

It helps

If u have hdr+ultra then u can put on smooth and have extreme cps

fps

[umbral void]

My account was banned after i played a custom room without even letting me know and now when i filed a claim i didn't got any reply even after 16 hrs

What can i do

[muted plank]

Were u using any apps to boost fps

Or modify the files

[umbral void]

Nope

[muted plank]

It says for what is the ban ?

[umbral void]

Still don't know

[flint garnet]

@umbral void you can also contact them by [e-mail]

[umbral void]

I did emailed them but didn't got any reply

[flint garnet]

May take a few days

[umbral void]

Thats all i got

[flint garnet]

@umbral void are you able to login back into the game?

[umbral void]

Nope

[flint garnet]

Ok

[umbral void]

Can anyone help me??

[flint garnet]

We can’t do much here. Only customer support will be able to help you.

[umbral void]

I am asking if someone gone through the same situation

Can the community team help me?

[opaque dawn]

In the leaderboard thing on Rankings why does it always say I'm unranked for FPP

[vocal minnow]

@opaque dawn the season has reset.

@opaque dawn u have to grind again.

[sterile whale]

when will we be able to delete duplicate costumes

[opaque dawn]

@vocal minnow mate I know that, I've done 37 squad games since the season ended and got top ten in more than three quarters of my games and still says I'm unranked

[sterile whale]

@opaque dawn you have to wait a day for the leaderboardss to reset

[opaque dawn]

@sterile whaleive waited every day ever since the season came out to see my rank

[vocal minnow]

@opaque dawn send screenshots.

[opaque dawn]

@vocal minnow k Mr know it all

yOu hAvE tO wAiT a DaY

[manic thorn]

What am I supposed to do 😦

[opaque dawn]

yOu hAvE tO gRiNd aGaIn

[manic thorn]

🤔

[opaque dawn]

I think I'm aware that the season has ended, smh

@vocal minnow

[manic thorn]

?

[opaque dawn]

@vocal minnow ok don't respond

[vocal minnow]

Yeah sorry about that.

@opaque dawn

[hidden gull]

When is the update coming out

[vocal minnow]

@hidden gull the game was updated recently.

[hidden gull]

But the update like 8.0 🙄

[vocal minnow]

@hidden gull 0.7.5 was out recently, maybe next month.

[hidden gull]

Let’s see then

[vocal minnow]

@opaque dawn how many days have you been facing the same issue?

[flint garnet]

@hidden gull we don’t have any information on that at the moment. Keep an eye on #news

[vocal minnow]

Yeah.

@flint garnet how ya doin mate?

[opaque dawn]

@vocal minnow every day ever since the season came out?

[vocal minnow]

Is it only fpp? @opaque dawn

[opaque dawn]

@vocal minnow yea

[vocal minnow]

the other rankings are fine right? @opaque dawn

[random osprey]

How in this world can I see the s2 report last last time?!?!?

Or is also too difficult to include

@mods

[vocal minnow]

@random osprey in season 2 we had it where we could see our season 1 stats, try waiting, the devs might add it in season 3 as well where you can check ur s2 stats.

@opaque dawn send tpp screenshots.

[manic thorn]

:((

[signal barn]

i got ban without reason

[manic thorn]

So no one knows a fix to the bug?

[signal barn]

help me plz

[umbral void]

@signal barn same happened with me

[quaint pier]

@signal barn is a legit player he is not a hacker ,he even bought the royal pass to support the developers

[signal barn]

see my stats & profile

[umbral void]

I also got false banned

[flint garnet]

@signal barn please contact customer support at [e-mail]. We cannot do much here.

[umbral void]

@flint garnet i think the community team can help us

[night cloak]

Ok, so the freeze bug is starting to become really annoying... is this a known issue? are developers aware of it? I'm afraid it only affects tablet users maybe only on iOS.. Freeze bug--> randomly your screen freezes and controls stop working for like 3-5 seconds when you are close to an enemy [PLEASE Contributor or Moderator reply by tagging me]

[flint garnet]

@night cloak let developers know about the bug by [e-mail]

I’ve got iPad, haven’t faced the issue yet.

[night cloak]

🤔 then maybe it's because I'm on iOS Beta 12 thanks so much for quick reply 🙏

[mint ingot]

where to report for people who try to kill own teamates? i have recording of that too

[simple helm]

If I have 1500 clan points will it be gone when I leave the clan and join another?

[flint garnet]

@mint ingot make sure you report them in the game right after the match ends, that way they will lose merits.

@simple helm no

[simple helm]

Thx

[mint ingot]

@flint garnet i forgot to do that.. can it be done after that if u have a prrof//they didnt kill me coz i excaped from the grenade..does that count?

[flint garnet]

@mint ingot you can report them to [e-mail] and ask the support what will be done

[mint ingot]

@flint garnet ok..thanx😄

[opaque dawn]

@vocal minnowno

[weary anchor]

Can anyone help me.

I have a big problem.

My account has banned in last night

[warped solar]

yes we can

for what reasons??

[weary anchor]

I don't know

[warped solar]

did you do something wrong??

[weary anchor]

I don't know

[ashen turret]

@weary anchor

I also faced

[warped solar]

you are violated this game

[ashen turret]

😭 😭 😭

[weary anchor]

I'm open Last night at 12:37
I saw my account has banned

Please help me

[warped solar]

try to mail to
[e-mail]

[ashen turret]

I opened at 7 am and it got banned

@weary anchor
Bhai mail karka dakho

[weary anchor]

No reply from the mail

[warped solar]

both

@night cloak

[weary anchor]

I mailed 3 time

I want to know why I'm banned from pubg mobile.

[warped solar]

@ashen turret ??

[night cloak]

Hello

[ashen turret]

Plz help

@night cloak

[vocal minnow]

@weary anchor what was ur merit?

[warped solar]

@weary anchor showing that you violated this game

[weary anchor]

Hope can you help me

[vocal minnow]

@ashen turret what was ur merit?

[night cloak]

@weary anchor You'll need to wait a few days to get a reply.

[weary anchor]

I am banned from pubg mobile in last night

Oooh
Ok

[ashen turret]

@vocal minnow
No merit

[vocal minnow]

@ashen turret that's why u got banned.

[ashen turret]

I don't know

[night cloak]

@ashen turret Did you chargeback?

[ashen turret]

@vocal minnow

@night cloak how to do

[weary anchor]

No

[warped solar]

via playing

[vocal minnow]

U loose merit each time u violate a rule, u get reported by players and it gets analysed and then u loose merit.

[ashen turret]

@vocal minnow no dear i have only 1 friend that only my id

[night cloak]

@ashen turret Did you teamkill? Or purchased any in game items?

[warped solar]

you need play safe

no teamkill

[vocal minnow]

@ashen turret other players can report u as well.

[weary anchor]

I purchase UC and skin

[vocal minnow]

Team kill = - merit

[ashen turret]

@night cloak i didn't purchased but my friend purchased 8000 uc

[night cloak]

@weary anchor Did you try to get a refund ?(chargeback)

[vocal minnow]

U will have 100 at the beginning, each time u team kill u loose merit and when gets to zero u get banned. @ashen turret

[weary anchor]

No

[vocal minnow]

@ashen turret or violate anyother rule.

[night cloak]

@vocal minnow It won't get to 0 for team killing

[ashen turret]

@vocal minnow
Nope dear i don't have friends

[night cloak]

@ashen turret Not friends, team mates.

[vocal minnow]

@night cloak I didn't mean that, u keep loosing merit,initially u will end up with 0.

[weary anchor]

I'm Just purchasing and spend to buy skin and gift to my friends

[ashen turret]

No i don't kill anyone of my friend because i am a laggy player in the game

U can check my status

[night cloak]

@vocal minnow Once you've 60 merits, you can't play Duo or Squad anymore. So you can't get it to 0 for team killing.

[vocal minnow]

I reported a dude who killed me and he lost 8 merit and I got a message as well. @night cloak

@night cloak ohhh

[night cloak]

@ashen turret whats your ign?

[ashen turret]

@night cloak (R£BL丨R4WJISU)

[vocal minnow]

@night cloak so 60 is the limit.

[night cloak]

@vocal minnow mhmm

@ashen turret Lemme check.

[ashen turret]

Thx

[vocal minnow]

@night cloak u can't play duo or squad in arcade as well?

[weary anchor]

I'm accidentally killed my teammate by a Grenade

[night cloak]

@vocal minnow nope.

It's so lonely when your merits are below 60.

[ashen turret]

@night cloak i want to report a player he is giving uc in discount

[night cloak]

@ashen turret Prolly stolen credit cards. Email your reports to the developers at [e-mail].

[vocal minnow]

@night cloak so true lol.

[weary anchor]

Can you check why I'm banned from pubg mobile
My ID is mrWADU

[ashen turret]

@night cloak no the player in this server also

[night cloak]

Hello ...i want to know that why i got banned .for no reason...even i buyed royal pass

[weary anchor]

Can you help me

[vocal minnow]

@weary anchor

[weary anchor]

I spend lot of money for purchasing UC and skin and Rank

[sly harbor]

So I just got 28 kills in a war match but I didn’t receive the 8,888 bp. Will I receive it after the event ends?

[spring inlet]

When is beta 0.8 coming

[night cloak]

@weary anchor @ashen turret If you didn't use third party apps or didn't chargeback and still got temporary banned. Please email here to know further details [e-mail]

[vocal minnow]

U can't check a player's profile if he/she is banned right? @night cloak

[still lantern]

@vocal minnow I think name is case sensitive

[night cloak]

@vocal minnow Yes we can't check.

[flint garnet]

@spring inlet we don’t have any info on that at the moment. Keep an eye on #news and #community-news

[ashen turret]

@night cloak
I have taken 8000 uc from @whole jay

[vocal minnow]

@still lantern tried both lol.

@ashen turret do you remember the merit you had before u got banned?

[night cloak]

@ashen turret How did you take 8000 uc? UCredits aren't giftable.

[ashen turret]

@night cloak he told me give me 2000Rs i will give you 8000Uc

[cedar elk]

23 matches later Diamond V still can't claim the Tier Jacket and Sunglass FeelsBadMan

[night cloak]

@vocal minnow It's not for merit. Illegal activity.

[weary anchor]

I'm purchasing UC by Google play money

[vocal minnow]

@night cloak oh

[night cloak]

@ashen turret Then you got scammed.

[sly harbor]

Will I receive my 8,888bp when the war eliminations event ends?

[vocal minnow]

Scammed.

[ashen turret]

Scammed ????

[vocal minnow]

Is he ur friend or a random dude? @ashen turret

[ashen turret]

My friend @whole jay

Yes he is my friend @vocal minnow

[weary anchor]

Please help me

[night cloak]

Because UC aren't giftable. The person can't gift you unless they have access to your account. @ashen turret

[ashen turret]

Yes he takes my id @night cloak

[night cloak]

@weary anchor Unfortunately you've to send the email.

[weary anchor]

I also

[night cloak]

@ashen turret Hm, correctly guessed. Illegal activity. Your friend purchased UC with a stolen credit card. It's a lesson for you. Don't do that again.

[ashen turret]

Ok plz give me last chance 😭 😭

[ashen turret]

Because i have buyed many skins

😭

[weary anchor]

But I'm purchasing UC from my card

[night cloak]

Sorry, you're lucky it's given for 1 month and not 10 years. Still if you want to inquiry, you can email dev support. But I don't think they'll help you. @ashen turret

[weary anchor]

So why I got banned from game

[ashen turret]

Can i get before before 1 month @night cloak

[night cloak]

@weary anchor Welp, can I see the screenshot?

[vocal minnow]

@still lantern 🤔

[tall tree]

Please tell me that why was i banned????

[night cloak]

@ashen turret I think no, try creating another account and play on it until you get this account back.

[still lantern]

@vocal minnow I searched that name and got the following account

[vocal minnow]

@ashen turret u gave him your account details for uc? U could have bought it yourself right?

[weary anchor]

But I spend all of money on this account

[vocal minnow]

@still lantern it's says no player found.

[ashen turret]

@vocal minnow i know but 😖

[night cloak]

@weary anchor You sure you didn't do any chargebacks? I mean trying to get your money back after purchasing.

[weary anchor]

No

[ashen turret]

I done a mistake and now i am facing this probelemb

[still lantern]

Search mrWADU @vocal minnow

[umbral void]

@night cloak what will happen if u bought uc by mistake and try getting a refund for that

[night cloak]

@ashen turret Told you, it's a lesson.

[ashen turret]

😫 😫 😭 😭

[weary anchor]

No I'm not chargeback

[vocal minnow]

@ashen turret Well you got scammed.

[ashen turret]

@vocal minnow yesss

[night cloak]

@umbral void You have to contact in game customers support rather than your App Store customers support.

[weary anchor]

Ooh

[still lantern]

@weary anchor dude you got rp lev 100 kar98k gold skin how much u spent money on that account?

[weary anchor]

Thank you for helping me

Thank you @night cloak

[umbral void]

@night cloak what if i got the cashback after contacting app support

[still lantern]

@weary anchor atleast it's 30 days ban not permanent

[night cloak]

@weary anchor you're welcome. Should you have any other questions, concerns or inquiries, do not hesitate to contact us back.

Hello ...i got banned for 3 month for no reason...even..i buyed royal pass

[weary anchor]

Ok

[night cloak]

@umbral void If you get the refund by contacting in game support you'll not face any issues.

[umbral void]

@@night cloak My account got banned for that

Just 30 uc

Seriously

[night cloak]

Why i got banned for no reason!!.....even buyed RP

[ashen turret]

@night cloak plz help me to get back my id soon

[umbral void]

That also by mistake

[night cloak]

@umbral void Doesn't matter the amount, it's a lesson to you.

@ashen turret Unfortunately we cannot do anything from our end.

[umbral void]

@night cloak but my uc was gone after that

[night cloak]

@night cloak please help me

[ashen turret]

Can you contact with community team

[night cloak]

@umbral void Yes cause you made a chargeback, no reason to give you UC.

@ashen turret You can DM them, yes.

[umbral void]

But why the ban🤨

[ashen turret]

Nope comunity team

[placid musk]

Refunding money after you make a purchase seems to be against the rules

[vocal minnow]

@ashen turret how old are you?

[night cloak]

@umbral void It's a lesson to not to do that again.

[placid musk]

@ashen turret they wont reply to you. They’re busy

[night cloak]

@ashen turret You can DM them as well.

[umbral void]

@night cloak is there any way i could get back my account even i can pay for that

[night cloak]

@umbral void yes

[vocal minnow]

@ashen turret just take care of your money mate, just don't give give to random people.

[night cloak]

@umbral void I don't think so, but you can still try to contact support from in game or [e-mail]

[ashen turret]

@vocal minnow i know but he is my best friend

[haughty cypress]

Lol what happened? @ashen turret

[vocal minnow]

@haughty cypress he got scammed.

[umbral void]

@night cloak when will they reply.. its been more than 16 hrs

[haughty cypress]

By who and with what? @vocal minnow

[placid musk]

@umbral void when will who reply?

[night cloak]

@umbral void It takes a few days.

[ashen turret]

@haughty cypress
Id baned

[haughty cypress]

Because? @ashen turret

[umbral void]

Damn

[vocal minnow]

@haughty cypress he gave a large sum of money to get the battle pass to his friend and he got banned.

[haughty cypress]

Oof lol

Did your friend get banned? @ashen turret

[vocal minnow]

@haughty cypress he gave his account details.

[ashen turret]

Nope @haughty cypress

[still lantern]

My primary phone broke down (Lenovo p2)and is given to repair so I m using secondary phone Moto g4+ and the phone has gyroscope sensor but it's not detected by game, turning it has no effect in game..any help? @night cloak

[haughty cypress]

Aw damn rip

@ashen turret how long is the ban?

[ashen turret]

@haughty cypress
30 days

[haughty cypress]

Meh, its......bearable?

[night cloak]

@still lantern You need to calibrate your gyroscope sensor. Try finding a gyro calibrate app from App Store.

[umbral void]

@night cloak what if i did no such thing and still my account got BANNNNED

[floral coral]

Help me

[still lantern]

@night cloak I will try and report back

[haughty cypress]

What did ya do? @floral coral

[night cloak]

@umbral void Then the dev support will check it, do some inquiries, will give your account back along with some gifts 🎁 😉

@floral coral same with me

[ashen turret]

@night cloak dev support is here

[pale plaza]

Everyone who had bought uc in low price are getting banned

[floral coral]

What to do

[ashen turret]

@pale plaza yessss

[night cloak]

@ashen turret What do you mean?

[haughty cypress]

Lol, cant help u if you dont say what you got banned for @floral coral

[umbral void]

@night cloak but it takes a few days and damn my teammates want me to join the tournament we paid for

[open oracle]

@floral coral same happened to me but i got banned for 30 days and i have done nothing wrong 🤷

[umbral void]

😭😭

[haughty cypress]

@umbral void use a different account?

[night cloak]

@pale plaza Of course they will. Stealing credit cards is a serious crime.

[ashen turret]

I want my friend also band @night cloak

[night cloak]

@umbral void You can use alt accounts.

[ashen turret]

He is also doing scam but he can't band

[pale plaza]

Yeah now suffer greedy peoples

[floral coral]

I am doing nothing,i just use vpn and i am banned

[night cloak]

@ashen turret If he purchased from a stolen credit card, he surely will get his karma.

[woven atlas]

You shouldn't have used VPN sorry @floral coral

[haughty cypress]

Oof, try email-ing devs then @floral coral

[ashen turret]

Karma means

[pale plaza]

Thanks tencent for banning them 😃

[night cloak]

Consequences.

[umbral void]

@night cloak @haughty cypress they asked ingame names while registering and they wont let any other id play

[ashen turret]

He is taking money from PAYTM

[signal barn]

these are my stats

[floral coral]

Lol i use vpn for better ping

[signal barn]

this is my profile

[night cloak]

@signal barn what's wrong?

[signal barn]

got banned

today morning

[ashen turret]

@signal barn
Sane here

[haughty cypress]

@umbral void try telling them if they can make this an exception?

[floral coral]

Help me guys

[open oracle]

@signal barn same😔😔😡

[haughty cypress]

Oof another one

[night cloak]

@umbral void You can show screenshot proof and get your ID changed. It's not a huge deal.

[haughty cypress]

@floral coral we cant do anything about bans, only devs can

[pale plaza]

Buy more uc from unautrorized peoples

[floral coral]

Are you know any dev

[signal barn]

i buyied from my debit card :/

[flint garnet]

@floral coral you can contact customer support by [e-mail]

[haughty cypress]

Devs dont have direct contact to here @floral coral only way is by email

[cedar elk]

my friend from Global Tencent has the PLAYER UNKNOWN Trench coat how is that possible ?

[signal barn]

why pubg why

[ashen turret]

Plz report him he his a scamer @whole jay

[night cloak]

@signal barn Did you try to get refund?

[haughty cypress]

@cedar elk it was a cosmetic a few months ago

[night cloak]

@ashen turret screenshot proof please.

[cedar elk]

in global ?

[haughty cypress]

Yea

[signal barn]

@night cloak no!

[cedar elk]

wait

[ashen turret]

Ok i have a ss of asking money

[cedar elk]

i play this everyday and didn't see it in store

[ashen turret]

@night cloak

Ok i have a ss of asking money

[pale plaza]

@bannedpeople Nobody can help you here now......email to the dev

[haughty cypress]

Its not available now @cedar elk

[night cloak]

@signal barn then please contact with dev support at [e-mail]

[floral coral]

Hare is not any modietors

[night cloak]

@ashen turret DM me or send here.

[ashen turret]

Okkk

[muted plank]

@night cloak

[woven atlas]

Yes ?

[muted plank]

When its 0.8.0 coming

Its almost 1month

[tall tree]

@night cloak last night i was ban in pubg so you can help me a littile bit???

[flint garnet]

We don’t have any info on that. Keep an eye on #news @muted plank

[woven atlas]

@muted plankno info at the moment any info we will announce it

[muted plank]

Wow

[tall tree]

Hey @night cloak

[ashen turret]

@night cloak check your D.M

[sly harbor]

Will I receive my 8,888bp after the war elimination event is over? I just got a 28 kill win in war and didnt get it

[tall tree]

if anyone help me in this server please help me i just loss lot of money beacause i was spending money 2 perches uc please help me....

[haughty cypress]

Yeah, most likely

The event rewards usually release at the end of the event @sly harbor

[sly harbor]

Alright

[haughty cypress]

@tall tree what?

[sly harbor]

Why don’t they announce events in game

[haughty cypress]

So you spent a lot of money and you want a refund? @tall tree

[sly harbor]

He got banned

@haughty cypress

[haughty cypress]

Oof lol

[tall tree]

@haughty cypress i want my account unbanned

[haughty cypress]

We cant do anything, only devs can help you now @tall tree

[flint garnet]

@tall tree [e-mail]

[ashen turret]

@night cloak D.M.s

[still lantern]

@night cloak I found no gyroscope calibrate app on playstore tho I tested gyro in vr video it working...it's just pubg has no gyro detected.. turning it on has no effect like playing without gyro...while it was working fine on my previous device

[tall tree]

@flint garnet thanks...for your help friend

[haughty cypress]

@still lantern try this

Its a gyro sensor^^ @still lantern

[still lantern]

Okay wait

[night cloak]

I killed 22 players SOLO vs SQUAD War Mode.. Do I need to do something else for completing the War Mode Elimination challenge??,,, prize will arrive after the event ends right??

[sly harbor]

@night cloak you will get it after the event ends

[placid musk]

@sly harbor One of the Contributors stated that, upon completion of the event requirements, he noticed that the reward was added to his account, with no ingame mail or notification. It is possible that this happened for you too but you haven’t noticed it yet.

[ocean scaffold]

Did you guys notice a bug when you cant aim into the sky?

[sour pilot]

How do I know my actual rank?

[placid musk]

@ocean scaffold close the app and re-enter the match and it may get fixed

Had the same bug too

[sly harbor]

@placid musk I’ve already checked it didn’t get added and someone said that I will receive my rewards after the event ends

[haughty cypress]

@sour pilot bottom left corner of the lobby has "season"

Oh no wait, that only works in ace

[sly harbor]

@sour pilot scroll through until you find your name if it says not ranked

If you are too 100 you will see your name

Eventually

[still lantern]

@haughty cypress still pubg doesn't detect gyroscope sensor🙁

[haughty cypress]

:/ idk then @still lantern

[sour pilot]

But isn't it supposed to give a number or percentage? @sly harbor

[ocean scaffold]

@placid musk usually happens at the end of the match so it’s not an option, but ty:)

[sly harbor]

Yes

@sour pilot yes but for some reason it doesn’t for duos

[haughty cypress]

@sour pilot could just be because of season reset, maybe in a few days

[still lantern]

@haughty cypress uhh thanks for the help tho

[haughty cypress]

Np

[sour pilot]

@sly harbor @haughty cypress Does u guys' duo rank don't show up too?

[sly harbor]

Mine doesn’t show up

But I’m like too 20

Top*

NA duos scroll through and you will find ne

Me

[sour pilot]

Poggers

[haughty cypress]

Mmmm i didnt check

[sour pilot]

Alright thanks for getting help guys @haughty cypress @sly harbor

[gilded mulch]

why im banned for 30days i have no idea o dont cheat

they didn't say why

[bronze lodge]

Me too

[haughty cypress]

Hmmmm

[bronze lodge]

I dunno whts the reason for the ban

[vocal minnow]

Maybe you violated a rule? @gilded mulch

[bronze lodge]

I use vpn to call my dad cause hes abroad

Does vpn meddle with pubg

[gilded mulch]

like what? I didn't violate any rules state in the email @vocal minnow

[haughty cypress]

Another guy got banned when using vpn too @bronze lodge

[vocal minnow]

What's you're merit? @gilded mulch

[haughty cypress]

Maybe vpn really was the cause? :/

[bronze lodge]

My merit is 100

[vocal minnow]

Vpn, gfx =ban

[gilded mulch]

@vocal minnow 100

@vocal minnowi never killed my teamates you could check my acount

[bronze lodge]

So i got banned for using vpn?? For 30 DAYS

😕 😔

[vocal minnow]

@gilded mulch you can send them an email claiming ur ban

@bronze lodge yup

[woven atlas]

VPN gets some players banned

[bronze lodge]

I asked for the claim

But they didn't reply me

[gilded mulch]

@vocal minnow i did send an email but they keep repeating the same email sent to me

[vocal minnow]

@bronze lodge using vpn =ban.

@gilded mulch how many days have you been banned for?

[bronze lodge]

So ill call my dad using another phone...i will never use vpn again

[gilded mulch]

@vocal minnow almost 13hours ago i got banned on 12midnight

[placid musk]

Did any of you purchase an ingame item using a third-party website?

[bronze lodge]

Its so sad to see my acc get banned for no serious reason

[gilded mulch]

@placid musk no

[bronze lodge]

Its so so sad

[gilded mulch]

@placid musk i purchase on codashop

[placid musk]

Can you DM me a link to that?

[bronze lodge]

@placid musk Nope

[gilded mulch]

@placid musk about $50 on separate day

[placid musk]

It may be the reason you were banned

[bronze lodge]

🙁

[woven atlas]

Yep

[gilded mulch]

@gilded mulch i mean the cs doesn't really help they keep repeating the emails

[bronze lodge]

VPN=BAN.....seriously?! TENCENT

[slow tree]

Does the 600uc really takes a person to lv25?

[woven atlas]

Nope @slow tree

[slow tree]

Then how many more needed to go to direct LV 25

[woven atlas]

Elite upgrade plus @slow tree levels u up to lv25

[bronze lodge]

1800 uc?? I think

[woven atlas]

Yep

[gilded mulch]

@placid musk man help me out

[bronze lodge]

Is there any way i could get the actual reason for the ban @woven atlas?

[placid musk]

We can’t help much on this. The most we can do is figure out why you were banned. We cannot unban anyone here.

[regal copper]

Can anyone help me about custom rooms authorization?

[bronze lodge]

At least i could understand what i did wrong

[placid musk]

@regal copper You need a Room Card to gain access to Custom Rooms

[woven atlas]

You can get room card from clan shop and elite pass @regal copper

[gilded mulch]

@placid musk im not asking to you unban me, maaaybe you could reach the developers or something

[placid musk]

I can’t contact them for individual cases

They’re busy

[bronze lodge]

Can i get the reason?

[gilded mulch]

@placid musk okay thanks i guess

[regal copper]

So royal pass doesn't count?

[night cloak]

Best customer support 10/10