#Data Loss/Reverted

1 messages · Page 1 of 1 (latest)

full wigeon
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I've just started my game and my player was in rancho del arroyo (a map which I have not played in a long while), and the end user agreement popped up. The end user agreement stated it was last updated in October of 2021 and I already agreed to it before. Some of my trophies are gone and my money has been cut to a third of what it used to be. I've only ever played in single-player and was just playing the game a day or two ago. I have tried relaunching the game and and it has not not been fixed. I recently turned on my OneDrive after having turned it off for a while and replaced my old OneDrive file with it. I do not know how to reproduce. I can send more information if required by dm if needed.

After_Data_Loss.jpg Prior_to_Data_Loss.jpg
full wigeon
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this is the "latest" harvest screen and it's not my recent harvests

Lastest_Harvests.jpg
thick prawn
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Hello @full wigeon

I'm sorry to hear you lost a part of your progress.

If you recently changed your OneDrive settings, then it is more than likely that OneDrive failed to properly synchronize your save files or loaded an older backup of them. Your save files are stored in the Avalanche Studios folder found in your Documents. We recommend disabling OneDrive synchronization for this directory, as it can cause various issues such as the one you experienced. Instructions on stopping OneDrive for specific folders are available here: https://support.microsoft.com/en-au/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3
If you'd like to back up your save files, we recommend creating manual copies of the files or folders and storing them somewhere safe.

If you have any questions or require any assistance, please consider contacting us through our support portal and we will be happy to help: https://support.thehunter.com/hc/en-us/requests/new

full wigeon
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is there any way to get back the progress?

full wigeon
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@thick prawn

thick prawn
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It would be possible if you created a backup copy of your save files before the incident. If you happen to have one, you should be able to restore your progress by simply replacing your current save files with the backup.
If you don't have a copy, then another possible way would be to download the files from your Steam Cloud remote storage if they weren't already overwritten. You can access the storage using this link: https://store.steampowered.com/account/remotestorage
In that case, download the files with the "Dates Written" before the day you lost your progress, rename them to match the save files' names by removing the file paths from their names, and replace your current save files with them to see if it works.
When performing any changes to your save files, we recommend creating a backup of your saves folder beforehand to ensure no current data is lost.

If you have any further questions, please submit a ticket through our support portal: https://support.thehunter.com/hc/en-us/requests/new