Which event handler? server failed to acknowledge more than 5 heartbeats - connection is zombie | DSharpPlus | Page 1

faint horizon Jul 9, 2024, 9:35 PM

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My bot routinely disconnects multiple times a week and never comes back up, and the process just stays running.

The error I get is [2024-07-09 21:13:39 +00:00] [110 /HeartbeatFai] [Crit ] Server failed to acknowledge more than 5 heartbeats - connection is zombie

Once these start, the bot goes unresponsive until I restart the process
I've tried everything I've seen mentioned in this discord involving this error including:

was on a nightly originally, upgraded to 4.4.6 stable
added event handlers for ClientErrored and SocketErrored
calling client.ReconnectAsync(true) in either handler
setting ReconnectIndefinitely = true in the Client Constructor

None of these seem to fix the issue or have any impact.

What am I missing? I run this bot on the same box as another bot and do not encounter this issue so that leads me to believe it's something I need to do in my code rather than an external factor

Guidance is much appreciated 🙏

tough wadi Jul 9, 2024, 9:40 PM

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was on a nightly originally, upgraded to 4.4.6 stable
Depending on the nightly version you "upgraded" from, thats an downgrade.

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The other bot youre mentioning is also running on DSP?

faint horizon Jul 9, 2024, 10:09 PM

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Just checked my change to the csproj, I went from 4.4.0-nightly-01249 to 4.4.6.

The other bot is also running DSP, specifically 4.3.0-nightly-01160

tough wadi Jul 9, 2024, 10:10 PM

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Uh ok thats old

faint horizon Jul 9, 2024, 10:11 PM

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Yeah they've been on the older version for awhile. Figured i'd use this issue as an opportunity to upgrade a bit, but it didn't actually make a difference

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I don't mind doing the work to move to 5.x if necessary, but figured this maybe was just a bug at some point that would be resolved by upgrading to a higher 4.x

tough wadi Jul 9, 2024, 10:14 PM

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not sure if thats a v4 specific bug, havent heard much about bugs like that

faint horizon Jul 9, 2024, 10:16 PM

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Is there some additional logging I should do that would help me come up with a solution? Cuz my first reaction is to just catch this error and then handle it (even though the lib should probably take care of it?)

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but like I mentioned above, both ClientErrored and SocketErrored aren't catching it as far as I can tell

tough wadi Jul 9, 2024, 10:17 PM

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i think there is a Zombied handler

faint horizon Jul 9, 2024, 10:18 PM

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There is! Wow how did I not see that?

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I will give this a try, I bet it solves my issue. Thanks mate!

#Which event handler? server failed to acknowledge more than 5 heartbeats - connection is zombie