Screen Goes Black When Playing Certain Games but Sound Still Working | Linus Tech Tips | Page 1

hazy remnant Jul 29, 2023, 10:40 AM

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Problem :

I am facing an ongoing issue with my pc. whenever I play certain games like Ghost Recon Breakpoint, Sniper Ghost Warrior Contracts 2. Randomly my pc screen goes black but the game sound and discord sound is still working. It can happen at any time while in game like after 20 mins or after 3 ~ 4 hours of continues playing.

Someday it doesn't happen, someday it happen multiple time. This doesn't seem to happen with other games like CSGO, Insurgency: sandstorm.

System also runs stable when I stress test it.

What solutions I've tried so far...

Look for alerts in Event Viewer. (Nothing related shows up)
Check windows Minidump located at 'C:\\Windows\\Minidump'. Found one file dated few days ago. It has error: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Uninstall Nvidia Drivers using DDU in Safe mode and Install new one.
Updated BOIS
Underclock GPU
Stress Testing GPU, CPU, Memory

Stress Testing (10 Min)
CPU (Using Prime95):
Max Temp: 82C
Max Power: 135W
Min Clock: 786 mhz
Max Clock 4689 mhz

GPU (Using Furmark):
Max Temp: 70C
Max Power: 199W max
Limiter: pwr

CPU and GPU (Simultaneously)
CPU Max Temp: 88C
CPU Power: 140W Max, 78W ~ 80W Avg
CPU Clock: 797mhz min, 4788 mhz max
GPU Temp: 72C
GPU Power: 199W Max, 101W Avg
GPU Limiter: pwr

Power Rails Measurement (Software)
3.3V : 3.265v Min , 3.344v Max
5v : 5.100v Min , 5.160v Max
12v : 10.944v Max , 12.096v Max

PC Specs:
CPU: Intel Core i7 - 10700K
RAM: A-data XPG 16gb DDR4 3200 (XPM OFF)
GPU: Gigabyte RTX 3060Ti Eagle OC 8G
PSU: Gigabyte P550B 550W
Motherboard: GIGABYTE H470M DS3H
Windows Version: Windows 10 21H2

fiery zealot Jul 29, 2023, 10:43 AM

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first guess would be the GPU, you can try to rule out overheating with maxing out all the fans.

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you can also max out all the fans

hazy remnant Jul 29, 2023, 10:47 AM

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okay let me give it a shot. although when gaming the temps on GPU is around 62C to 65C because I play on 1080p Medium with GPU underclocked to 75% in afterbuner.

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fiery zealot Jul 29, 2023, 10:48 AM

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did it do it more or less before you under clocked?

hazy remnant Jul 29, 2023, 10:48 AM

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no difference

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there no pattern to black screen. yesterday I played Ghost Recon for 6 hours straigh and it didnt happen

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today I played for 25min and it happened

fiery zealot Jul 29, 2023, 10:49 AM

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can i get a pic of your pc?

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it may be an airflow issue

hazy remnant Jul 29, 2023, 10:50 AM

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okay let me get it

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well honestly that can be a potential issue as my case has only 2 fans. 1 intake 1 exhaust

fiery zealot Jul 29, 2023, 10:51 AM

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OMG

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thats not good

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is the front panel filled with dust

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or at least the small part that has the fan

hazy remnant Jul 29, 2023, 10:54 AM

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the fan has bit of dust. I did clean my pc back in march

fiery zealot Jul 29, 2023, 10:54 AM

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has it had this issue for a long time

hazy remnant Jul 29, 2023, 10:55 AM

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did it get solved after cleaning?

fiery zealot Jul 29, 2023, 10:56 AM

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what is the outside temp?

hazy remnant Jul 29, 2023, 10:56 AM

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28C

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30C max

fiery zealot Jul 29, 2023, 10:57 AM

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welp

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did you have the same issue during the winter?

hazy remnant Jul 29, 2023, 10:57 AM

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no

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Started about 1 week ago

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never had issue before

fiery zealot Jul 29, 2023, 10:59 AM

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it is probably due to overheating as you only have A fan getting fresh "cold" air inn

hazy remnant Jul 29, 2023, 11:00 AM

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probably. I was planning to buy a better case anyways that is lian li lancool 2 mesh

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and a better psu

fiery zealot Jul 29, 2023, 11:01 AM

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a 550 fpr an i7k 10th gen and a 3060 ti

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i did not even see that

hazy remnant Jul 29, 2023, 11:01 AM

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Xd

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that's why I was running my GPU underclocked

fiery zealot Jul 29, 2023, 11:03 AM

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you can try and enable power saver in he bios

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it will reduce temp and power demand

hazy remnant Jul 29, 2023, 11:03 AM

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okay lets try that

fiery zealot Jul 29, 2023, 11:04 AM

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probs the psu then

hazy remnant Jul 29, 2023, 11:05 AM

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later on ill try to get a better PSU to test the system.

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if it runs stable then ill buy new PSU

fiery zealot Jul 29, 2023, 11:05 AM

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and also a fan

hazy remnant Jul 29, 2023, 11:07 AM

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okay. thank you for your help. I'll do more testing and will get back to you

#Screen Goes Black When Playing Certain Games but Sound Still Working