#USB reconnection issues 2: electric boogaloo

1 messages · Page 1 of 1 (latest)

surreal viper
#

My USB devices all disconnect and reconnect at random times, windows plays a couple disconnect sounds, then a couple reconnects. I've determined that it's not load dependent by just chilling and wiggling the mouse on occasion both at my desktop and with FurMark running and I just happened to get lucky and catch it disconnecting in both cases. When gaming, my mouse always silently disconnects first, then my game freezes (RDR2 at least), the screen will flicker off/on once or twice, then it all comes back like nothing happened and I can keep playing like nothing happened until it does it all again in 30sec-1hr.

I've looked at the system reliability monitor and here's the dump:

Source
Windows

Summary
Hardware error

Date
‎3/‎13/‎2023 9:39 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 1006
Parameter 2: fffff907f157f960
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033

I think the issue is getting worse and has been present for at least 6 months because I remember randomly hearing disconnect/reconnect sounds while the system idled as I tried to sleep some nights, but now it's actually happening while I'm using the machine.

My specs are as follows:

Mobo: B550 Aorus PRO V2
CPU: R7 5800X
Cooler: Noctua NH-U12
GPU: RX6700XT (OC'd with MSI afterburner autotune)
I also bumped my gigabyte 1070 to a lower slot when I upgraded everything, I included it in my power budget
RAM: 4x TridentZ RGB 16G DDR4 3600Mhz (XMP enabled if I'm not mistaken)
PSU: EVGA 850w B5 bronze
Boot drive: 500GB Samsung 960 EVO or whatever the popular Samsung SSD was when I got it

round granite
#

How many USB devices is it? Is it all of them, or just ones plugged in certain ports? If some seem to not disconnect, I would consider plugging in an external usb hub in that hub.

Is your BIOS up to date?

surreal viper
#

It's every single USB device as far as I'm concerned, I always connect m/kb directly to the mobo. I updated my bios within the last month or so

round granite
#

Has this issue occurred before then?

surreal viper
#

Yes, it's done it for quite some time now, but it's never done it while I'm actually using the computer though

#

I'd say I haven't used it a lot recently but I spent a good while in VR a couple weeks ago

round granite
#

Live Kernel event 144 means there's some kind of hardware issue, and unfortunately its often vague. When was the last time you updated your graphics driver?

You could try updating it or resetting your graphics driver

surreal viper
#

I use the radeon software to update it automatically, it says it's up to date

round granite
#

Do you have any minidump files? That's usually how Windows logs process crashes. If they are not enabled, they would be under System and Recovery.

From what I can tell parameter 1: 1006 usually indicates a problem with the graphics driver, so you may want to reset that even though its been kept up to date.

surreal viper
#

Where would I look for said minidump files?

round granite
#

Usually in C:/Windows

surreal viper
#

Folder is empty. When I look for "System and recovery" nothing comes up, where do I find that?

round granite
#

oops, my bad. They would be in System and Security in Control Panel, then System, and then Advanced System settings for Windows 10

surreal viper
#

I have yet to see anything specifically saying "minidump" but I found this, am I on the right track?

image.png
round granite
#

It would be under debugging information.

Try looking instead for a "Memory.dmp" file since thats whats selected.