My City Disappeared Need Help

[naive wyvern]

My city area suddenly became empty. Is this a bug or an error? Could you please tell me how to restore it to its previous state?

[rugged shale]

Suddenly? Did you uninstall the game? If you didnt should be some backups in your game folders

Ptag files

[sage turtle]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[rugged shale]

Refer to that

[naive wyvern]

I have never uninstalled the game. I have already tried restoring my city in that region, but nothing changed. My city is still missing🥲

[rugged shale]

does renaming the .backup file to .city after deleting the city file not do anything?