#Bug
1 messages · Page 1 of 1 (latest)
Ptag crash
When reporting a bug, please following the following guidelines:
- Use the appropriate tag that best describes your issue.
- Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
- Include your game version to help with compatibility checks.
- Attach relevant files:
crash.txtlog.txtout.txt
These are located in your TheoTown directory (checkPtag filesfor your system’s location).
- List any plugins you have installed.
- Detail reproduction steps: Clearly explain how the issue can be recreated.
💥 Reporting Crashes
When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.
Ptag files
TheoTown files are located under such directories:
- Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
- Linux: ~/TheoTown
- MacOS: /user/TheoTown
- Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below) - ios: Search "TheoTown" in the file manager app
If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.
You can find your plugin, music, region and city files there as well as logs for debugging purposes.
which icon?