Crash on Online Mode

[buoyant bough]

Hi, let me introduce myself, I'm Wibb, one of the online region managers.
Since the latest update, I've been able to play offline and online in the city I built without any issues.

However, when I try to:

• reset another city and evict a player in the online mode I manage
• access the online region chat section
• claim bonus Theo coins through ads

the game and screen suddenly freeze, and after a few seconds, my phone restarts.
I've also found several examples of cities using excessive coin-generating plugins outside of the forum/plugin store itself.

If you need anything I can attach, I'll be happy to upload it. I've also captured screenshots of cities I suspect are using illegal plugins. Thank you very much.

[tender oxide]

version?

[buoyant bough]

game version 1.12.50a

[tender oxide]

Seems like its a known issue

[buoyant bough]

can you prevent excessive coin generating plugins like this in online mode from happening again

[tender oxide]

hey @buoyant bough would you like to test a beta version to see whether the crasging is fixed?
https://play.google.com/apps/testing/info.flowersoft.theotown.theotown

[buoyant bough]

is it a different game client from google playstore?

[tender oxide]

I dont believe so

Its the new beta version

[buoyant bough]

I'd like to try it, but I'm a mobile data user on my smartphone and don't have a personal computer yet. Maybe someday.

[tender oxide]

this is meant to be tested on a phone
try it once you have wifi connection

[buoyant bough]

I've tried the test version, and my complaints in points 2 and 3 have been fixed by the developer. As for the first complaint, freezing and restarting still occur on my smartphone.

I tried to enter the regional conversation section, the first attempt was successful but my second attempt crashed and restarted again.

[tender oxide]

Does it create a crash file?

[buoyant bough]

I think not

[tender oxide]

Hmm, not sure. Will let you know if we get any updates.

[lethal sleet]

Does anyone know how to fix/restore a negative population in this region?

[tender oxide]

Please create your own thread using the new post button.

[buoyant bough]

@lethal sleet

I've had the same experience as you many times. All you need to do is manually check each city within the large region and then reset any cities caught with negative population. This can only be done if you are the owner/manager of the region. However, currently, for Android, as with the crash mentioned above, you can't reset cities in online mode.

[buoyant bough]

Hello, I'm back. Playing the game on version 1.12.55a, c3243 on my Redmi Note 8 Pro, I haven't encountered any of the three issues I mentioned above. Thank you to the support team and developers for their quick response.