#The game won't launch properly on my phone, what happened?

1 messages · Page 1 of 1 (latest)

final scroll
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I tried to enter the game and wait to load, but it crashed immediately...
Any solutions?

final scroll
high ore
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Ptag crash

shut sapphireBOT
# high ore Ptag crash

When reporting a bug, please following the following guidelines:

  1. Use the appropriate tag that best describes your issue.
  2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
  3. Include your game version to help with compatibility checks.
  4. Attach relevant files:
    • crash.txt
    • log.txt
    • out.txt
      These are located in your TheoTown directory (check Ptag files for your system’s location).
  5. List any plugins you have installed.
  6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

high ore
final scroll
high ore
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I mean you know what

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Don't listen

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Do what you want lol

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Ptag android files

shut sapphireBOT
# high ore Ptag android files

On Android, TheoTown files are stored in the following directory:

  • /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files

On your file manager, by default, you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by the removal process.

If you cannot access this location through your file manager (Android 11 and up restricts access to external storage for apps), you may access these files in 2 ways:

  1. Use the in-game file manager that is accessible from the region stage menu.
  2. Use the Files app by Marc apps & software.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

https://cdn.discordapp.com/attachments/423228437818507264/1424065628192641137/image.png
https://cdn.discordapp.com/attachments/423228437818507264/1424066588629401602/Screenshot_20251004-190930_Files.png

Files - Apps on Google Play

This app is a shortcut to the file manager of the settings app.

high ore
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Try to access the files this way

final scroll
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Turns out, unistalling and re-installing the game, even restarting my phone is the solution...