Help please i can't install the game | TheoTown | Page 1

pastel rain Jan 19, 2026, 3:20 PM

#

Is there anyone who can help me? I want to download this game but when the download is complete it always fails to install, Please
#1085157639706640414

#

#help

#

@everyone

ocean sun Jan 19, 2026, 4:08 PM

#

pastel rain Is there anyone who can help me? I want to download this game but when the down...

did you eever have the game installed?

pastel rain Jan 19, 2026, 4:09 PM

#

I don't have one

ocean sun Jan 19, 2026, 5:05 PM

#

pastel rain I don't have one

in the past, in any year?

pastel rain Jan 19, 2026, 5:08 PM

#

I don't know about that because I bought my cellphone are second hand

ocean sun Jan 19, 2026, 6:32 PM

#

pastel rain I don't know about that because I bought my cellphone are second hand

Usuually this would indicate the existance of hidden files from a previous install. So either uninstalled improperly or a hacked version.

#

You can go to files and see if you can find the theotown folder

#

Ptag files

gloomy gardenBOT Jan 19, 2026, 6:32 PM

#

ocean sun Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

ocean sun Jan 19, 2026, 6:32 PM

#

thsi would help

pastel rain Jan 19, 2026, 11:55 PM

#

I've found the file, but after deleting it I tried downloading the game again but it still doesn't work🥲

ocean sun Jan 20, 2026, 12:36 AM

#

youve deleted all of them?

#

try this version

#

Ptag apk

gloomy gardenBOT Jan 20, 2026, 12:37 AM

#

ocean sun Ptag apk

You can download our official apk from here:
https://github.com/TheoTown-Team/translations/releases

GitHub

Releases · TheoTown-Team/translations

Here everybody can help to localize TheoTown to other languages. - TheoTown-Team/translations

pastel rain Jan 20, 2026, 1:36 AM

#

I've downloaded it but it won't install 🥲

ocean sun Jan 20, 2026, 1:42 AM

#

The only known other way to fix it is to factory reset which is less than ideal.

pastel rain Jan 20, 2026, 1:52 AM

#

ocean sun The only known other way to fix it is to factory reset which is less than ideal.

I'll consider it, thank you very much for trying to help 😭

atomic kiln Jan 20, 2026, 2:10 AM

#

you can try using termux

#

but I'm not sure if it work or not

#

first type
termux-setup-storage
to grant permission

#

and pm uninstall --user 0 info.flowersoft.theotown.theotown

#

it basically just remove leftover folder

#

oh well you must have shizuku first

#Help please i can't install the game