How do i fix this?

[vestal finch]

I lost all my world & save, need help.

[vale lantern]

Ptag crash

[tacit wadi]

When reporting a bug, please following the following guidelines:

1. Use the appropriate tag that best describes your issue.
2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
3. Include your game version to help with compatibility checks.
4. Attach relevant files:
   • crash.txt
   • log.txt
   • out.txt
     These are located in your TheoTown directory (check Ptag files for your system’s location).
5. List any plugins you have installed.
6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

[vestal finch]

Ptag files

[tacit wadi]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[vestal finch]

4 - i don't have the crash, this is the log & out txt i copied before the game file broke.

[vale lantern]

well

this also happened with other

wait until dev fix it

[vestal finch]

7. • i download the plugin and i open zarchiver, i renamed the "data" So i can access the theotown files, i pasted the plugin and i open theotown, i forget to rename the "data" Back to normal and it create a copy, i deleted the copy and i renamed the first "data" Files, when i tried opening theotown, my world got reset