#How to recover a lost account?

1 messages · Page 1 of 1 (latest)

stray willow
#

Up

grizzled igloo
#

"lost" meaning?

stray willow
#

I played for a few months but I uninstalled the game, before I uninstalled I had saved it, when I wanted to go back I didn't know how to get it back.

grizzled igloo
#

ok but what do you want to recover

#

if you're looking for old city files, they no longer exist as they are deleted on game uninstall

stray willow
#

My city that I once built

grizzled igloo
#

refer to the message above then

stray willow
#

Can't get it back after uninstalling?

#

I want to know how to save my build progress so that it is not lost when uninstalling.

grizzled igloo
#

you have to manually backup the game files

#

Ptag files

vernal bobcatBOT
# grizzled igloo Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
  • ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

stray willow
#

Okay, I will try, thank you.

#

See if I need to download my data ? So my city can come back ?

grizzled igloo
#

....that's not how any of it works

stray willow
#

So