#why can't i load my save map?

1 messages · Page 1 of 1 (latest)

sly galleon
#

Can anyone help me, why can't I open my game?

Screenshot_20260113-181506.jpg
ashen jolt
drifting quiverBOT
# sly galleon Can anyone help me, why can't I open my game?

When reporting a bug, please following the following guidelines:

  1. Use the appropriate tag that best describes your issue.
  2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
  3. Include your game version to help with compatibility checks.
  4. Attach relevant files:
    • crash.txt
    • log.txt
    • out.txt
      These are located in your TheoTown directory (check Ptag files for your system’s location).
  5. List any plugins you have installed.
  6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

sly galleon
ashen jolt
sly galleon
brave plover
drifting quiverBOT
# sly galleon Emmm... idk the place for the files😭

TheoTown files are located under such directories:

  • Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
  • ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

sly galleon
# brave plover Ptag files

nahhh broo i give up, i have been search the files and i cant find it, and i read the steps from the bot but still not found the files cause went i was open the folder files there is a limited access message, and idk how to open that files bro