can't reset password

[fiery ermine]

so its been couple years since i didnt touch theotown, and since couple days ago i always try to reset my password every 6 hours, and i got nothing on my email? not a single message appear for my reset password

[frozen gazelle]

This is because the servers are down. Send an email to [e-mail] with the email associated with your theotown account

[fiery ermine]

about the overload of Indonesian user? ohh, and also i already sent an email with contact in the website yesterday still got nothing, do i have to do it with gmail now

[frozen gazelle]

Yes

I believe so?