#I can't open theotown on steam macos

1 messages · Page 1 of 1 (latest)

noble oyster
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I've tried everything to open it but still can't, does anyone have a solution?

late valley
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same how to fix ?

regal wagon
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Ptag bug reporting

tropic ravenBOT
# regal wagon Ptag bug reporting

When reporting a bug, please following the following guidelines:

  1. Use the appropriate tag that best describes your issue.
  2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
  3. Include your game version (eg., [1.11.12p] ... in the title) to help with compatibility checks.
  4. Attach relevant files:
    • crash.txt
    • log.txt
    • out.txt
      These are located in your TheoTown directory (check Ptag files for your system’s location).
  5. List any plugins you have installed.
  6. Detail reproduction steps: Clearly explain how the issue can be recreated or provide files for reproduction such as the city files of where the issue is occurring.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

late valley
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@regal wagon i cant load this game

image.png
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my device m4 pr

regal wagon
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Again, please check if you have a TheoTown folder

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Ptag files

tropic ravenBOT
# regal wagon Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
  • ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

late valley
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/Users/myuser/TheoTown

this

regal wagon
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And what files does it contain

late valley
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mysuser@MacBook-Pro-user TheoTown % ls
maps regions

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Hello @regal wagon

regal wagon
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no out.txt/log.txt files?

late valley
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no

regal wagon
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Try running the executable from a terminal

late valley
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how

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please help

regal wagon
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navigate to the directory the actual game is installed, open terminal and run ./TheoTown

late valley
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Next

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I clicked continue and the app crashed

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this log .

txt myuser@MacBook-Pro-user TheoTown % cat log.txt
[1.12.42p] 2026/01/12 19:48:55: Startup
[1.12.42p] 2026/01/12 19:49:14: Startup
[1.12.42p] 2026/01/12 19:50:40: Startup
[1.12.42p] 2026/01/12 19:51:41: Startup
[1.12.42p] 2026/01/12 19:51:56: Startup
[1.12.42p] 2026/01/12 19:55:28: Startup

regal wagon
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Are you running it with rosetta?

late valley
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how to check

regal wagon
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I am not sure, I don't use MacOS myself

noble oyster
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instal java and run this file

image.png
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finally i can play this game

image.png
bright crow
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cool, now i can play and running well @noble oyster

eternal hedge
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@noble oyster can u give some tutorial?

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i cant open it tho

noble oyster
high robin