Connection Issue Steam Version | TheoTown | Page 1

abstract crag Jan 12, 2026, 1:59 AM

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I have the Steam version of the game, but it cannot connect to the internet. However, I am still able to log in, as shown in the second image. Only the plugin menu and the online region menu cannot be accessed.

thank you

brazen pawn Jan 12, 2026, 2:00 AM

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This is likely caused by the server issues, but in the mean time we are gonna run though the java issues checklist

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Can you try running this command in the windows command prompt, java -version

abstract crag Jan 12, 2026, 2:27 AM

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brazen pawn This is likely caused by the server issues, but in the mean time we are gonna ru...

this is my java version

brazen pawn Jan 12, 2026, 2:28 AM

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Ptag files

vale epochBOT Jan 12, 2026, 2:28 AM

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brazen pawn Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

brazen pawn Jan 12, 2026, 2:28 AM

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Can you go to the steam file location and send the crash, log, and out files

abstract crag Jan 12, 2026, 2:33 AM

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brazen pawn Jan 12, 2026, 2:34 AM

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Can you send the files themselves so they will be easier to look through for the dev?

abstract crag Jan 12, 2026, 2:36 AM

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📎 out.txt 📎 log.txt

austere sleet Jan 12, 2026, 10:26 PM

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Hi, i got the same error. any solution?

java.io.IOException: Server returned HTTP response code: 408 for URL: https://api.theotown.com/user/verify_fb.php
java.io.IOException: Server returned HTTP response code: 408 for URL: https://api.theotown.com/user/verify_fb.php
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
    at info.flowersoft.theotown.backend.BackendConnector.sendRequest(BackendConnector.java:180)
    at info.flowersoft.theotown.backend.BackendConnector.sendRequest(BackendConnector.java:209)
    at info.flowersoft.theotown.backend.Backend.runUnsecuredTask(Backend.java:308)
    at info.flowersoft.theotown.backend.Backend.runTask(Backend.java:273)
    at info.flowersoft.theotown.backend.Backend.access$900(Backend.java:28)
    at info.flowersoft.theotown.backend.Backend$2.run(Backend.java:112)```

brazen pawn Jan 12, 2026, 10:26 PM

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Ptag servers

vale epochBOT Jan 12, 2026, 10:26 PM

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brazen pawn Ptag servers

Hello, we are currently experiencing intermittent TheoTown online service interruptions due to a significant surge in new players. We are monitoring the servers closely and will provide updates as they become available.

All services requiring an online connection are affected, including:

Plugin store
Online mode
Account login
Forum
Gifts
Diamond redemption
Online gallery

Online mode, plugin search and plugin comment search has been temporarily disabled.

Login issues on Android: Because of the rapid increase in players, we have hit the capacity limits for Google Play Games services. We are already in contact with Google to increase these limits.

lofty snow Jan 13, 2026, 7:25 AM

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I got the same issue

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Ptag servers

vale epochBOT Jan 13, 2026, 7:28 AM

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lofty snow Ptag servers

Hello, we are currently experiencing intermittent TheoTown online service interruptions due to a significant surge in new players. We are monitoring the servers closely and will provide updates as they become available.

All services requiring an online connection are affected, including:

Plugin store
Online mode
Account login
Forum
Gifts
Diamond redemption
Online gallery

Online mode, plugin search and plugin comment search has been temporarily disabled.

Login issues on Android: Because of the rapid increase in players, we have hit the capacity limits for Google Play Games services. We are already in contact with Google to increase these limits.

remote urchin Jan 14, 2026, 12:36 PM

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help i cant log in, error connection !!

cedar bridge Jan 14, 2026, 12:53 PM

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remote urchin help i cant log in, error connection !!

yes the servers are down, read the message above

remote urchin Jan 14, 2026, 12:59 PM

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But i can login in mobile.. What deferent

#Connection Issue Steam Version