already install the java (64bit) and still not solved, any suggestions?

[verbal root]

I believe the common solution is to delete the prefs file

[gilded jewel]

can u teach me how to do that?

[verbal root]

delete .prefs/theotown folder in your user folder

[gilded jewel]

there's nothing .prefs folder in my user folder

[verbal root]

So then your java download is bad

Did you restart your computer after you installed java?

[gilded jewel]

yes, already

[verbal root]

Can you uninstall any versions of java that you do have and then try a fresh reinstall?

[gilded jewel]

maybe i'll try that

[gilded jewel]

it is right? coz still not working

[verbal root]

Yeah it should be working

Ptag files

[low lance]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[verbal root]

Does anything for the game show up in the windows file location?

[gilded jewel]

nothing

[verbal root]

Ours devs are quite busy with server issues, but I will ping one and hopefully he will be bale to help ya out

@thin belfry can you check this out whenever you hvae a chance?

[gilded jewel]

thanks man

[gilded jewel]

hi, the first prob is the system cant find prefs file in my user folder
and then i try to make some copy file in instalation folder and make .prefs file in user folder, and still cant open the game and the notif change to access denied

[thin belfry]

I think i saw someone solve the issue by creating .prefs\theotown folder

and adjusting the permissions

[gilded jewel]

i just try coz the .prefs folder not exist in my user folder, and the notif is changed from 'system cannot find to access denied, but its still not solved the problem

[thin belfry]

Access is denied error is usually indicative of the game not having permissions to write into that folder.

[gilded jewel]

so, you know the solutions? im so confused

[thin belfry]

You should try changing the permissions of the .prefs\theotown folder to allow reading and writing for the user account that the game gets launched as
https://www.google.com/search?q=change folder permissions windows

[gilded jewel]

ok, its solved
but i found another problem 🙁

[thin belfry]

Do the same for TheoTown\.runtime folder

[gilded jewel]

its automatically changed and its already checked

[thin belfry]

I meant TheoTown folder in your user folder

not .prefs

[gilded jewel]

omg its solved

thank u so much