help🥲

[woven oracle]

Hello admin, how do I log in to my old account? Why is my old city missing? Is this how it is?

is there any way to get it back?

[plain mist]

they say its because server down, maybe we wait? my city and all my purchased plugin is missing too

[woven oracle]

If we reinstall and then log in again, will it return to our city or do we still have to wait?

[rotund pewter]

because theotown doesnt have cloud saving

[finite shard]

and my app is now in Beta, can it be restored?

[rotund pewter]

this isnt related to this thread is i? can you make a new support thread

[finite shard]

same issue, lost cities, lost plug in

[rotund pewter]

well if you changed your devices then you have to transfer your cities manuallly as it is noot saved to your account

[finite shard]

same device

[rotund pewter]

plugins if both devices are on mobile and you signed in with the same account, you can find them in the deleted plugins section and redownload at no additional cost

[rotund pewter]

then no

[woven oracle]

So my city can't come back?, if I can't come back it's really a shame bro because my city is really big, especially since I've already bought it using diamonds

[finite shard]

then where's my big cities

[rotund pewter]

deleted forever

[finite shard]

hell nah

[woven oracle]

no i didn't change devices

[rotund pewter]

you need to back them up

[finite shard]

how to back it up bro

[rotund pewter]

you move your folders outside the theotown folder

too late for that now

but yk for the future