I can't get accest to my file game | TheoTown | Page 1

winter basin Jan 10, 2026, 10:48 AM

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I accidently mess up my file and this happen, what should i do?

spare plover Jan 10, 2026, 11:17 AM

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winter basin I accidently mess up my file and this happen, what should i do?

how did that happen?

winter basin Jan 10, 2026, 11:20 AM

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spare plover how did that happen?

I just want put plugin from plugin store, but bcs my android 13+ so i use zearchiver to put in game file and then i accidently mess up my file

spare plover Jan 10, 2026, 11:20 AM

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Ptag crash

floral thunderBOT Jan 10, 2026, 11:20 AM

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spare plover Ptag crash

When reporting a bug, please following the following guidelines:

Use the appropriate tag that best describes your issue.
Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
Include your game version to help with compatibility checks.
Attach relevant files:
- crash.txt
- log.txt
- out.txt
  These are located in your TheoTown directory (check Ptag files for your system’s location).
List any plugins you have installed.
Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

spare plover Jan 10, 2026, 11:21 AM

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can you provide these and maybe one of the devs will eventually™ respond

winter basin Jan 10, 2026, 11:21 AM

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How?

spare plover Jan 10, 2026, 11:22 AM

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oh right you messed up the files

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i mean they should be in

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Ptag files

floral thunderBOT Jan 10, 2026, 11:22 AM

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spare plover Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

spare plover Jan 10, 2026, 11:23 AM

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it would be nice to see where you went wrong

winter basin Jan 10, 2026, 11:26 AM

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I have the file but the game can't read it

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I try re-instal many time doesn't work

void meteor Jan 12, 2026, 2:02 AM

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Ptag android files

floral thunderBOT Jan 12, 2026, 2:02 AM

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void meteor Ptag android files

On Android, TheoTown files are stored in the following directory:

/storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files

On your file manager, by default, you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by the removal process.

If you cannot access this location through your file manager (Android 11 and up restricts access to external storage for apps), you may access these files in 2 ways: