failed to acquire map : no permissions

[grizzled creek]

<@&365482773206532096>

[stray citrus]

We're gonna need a little more background

When and how did it happen, what were you doing

Assuming online mode?

[grizzled creek]

i bought the game yesterday

[grizzled creek]

yes

[grizzled creek]

on steam

well

[stray citrus]

It is your region or someone else's?

[grizzled creek]

not yesterday

like 3 days ago

[grizzled creek]

someone else

[stray citrus]

Someone you know?

[grizzled creek]

i tried with alot of regions

it says the same thing

[grizzled creek]

yes

[stray citrus]

Yeah, owners of regions can give ownership of cities to people, can have them locked for others etc

So check in with the region owner

[grizzled creek]

i did

he said its the first time he faced a problem like this

[stray citrus]

I see. In that case I'll leave the support ticket for someone more technically versed with the game, and they'll get back to you!

[grizzled creek]

k

i just want to play 😭

[stray citrus]

@frank jackal if you got a clue, see if ya can help, else call JA to it if you got the time, thanks :)

[frank jackal]

I am pretty sure premissions failed means they've been banned from the online services

[grizzled creek]

wait what

how

when

where

😭

i just bought the game 2 days ago

[frank jackal]

Okay it could not be that lol

Where are you from? Country wise?

[grizzled creek]

egypt

[frank jackal]

It could be an isp thing

Can I suggest trying a VPN?

[grizzled creek]

let me try

the same thing

😭

[frank jackal]

Have you commented anything offensive anywhere?

[grizzled creek]

no

never

[frank jackal]

That's about the only way to get banned from the online servers

[grizzled creek]

i didnt even comment anything

[frank jackal]

Ptag java

[lyric summit]

https://www.java.com/en/download/manual.jsp

[frank jackal]

Try a fresh 64 bit java install

[grizzled creek]

first one ?

[frank jackal]

Yep

[grizzled creek]

still no difference

😭

[frank jackal]

@minor portal any tips for this fella. Last I checked this is the ban message, but I just want to make sure

[grizzled creek]

ban is wild 💀 😭

[minor portal]

The ban is issued for hacking.

[grizzled creek]

https://tenor.com/view/jimmy-butler-jimmy-butler-paper-confused-gif-14478007832172093541

and why am i banned then

[grizzled creek]

@minor portal

?

[grizzled creek]

@frank jackal

[frank jackal]

Yeah I'm not sure

That could be only something JA could explain @grizzled creek

[grizzled creek]

@minor portal

[grizzled creek]

whats gonna happen if i create a new account

[frank jackal]

Can't say

[grizzled creek]

https://tenor.com/view/hah-righttt-yeah-right-whatever-you-say-ok-gif-16175049

[frank jackal]

I honestly don't know lol

[grizzled creek]

ik

am waiting for JA

[grizzled creek]

i made a new acc

now it says no cake available

i swear my internet is working

[frank jackal]

Now that to me looks like a java issue

[grizzled creek]

when i switch to the first account

it works

when i switch to the second acc

it give me this

[frank jackal]

Yeah I still can't tell ya much about that sadly

[grizzled creek]

😭

@crude kiln

[frank jackal]

If thise random ping to Lobby does anything I will be impressed

Haven't heard from him in a minute

[grizzled creek]

damn

[grizzled creek]

who do u suggest i ping

[frank jackal]

I mean you have pinged everyone you can

it would either be Lobby or JA who could help ya

That is the whole dev team after all

[grizzled creek]

also when i exit the game while logged in to the second acc and when i open the game again i find myself logged out

[frank jackal]

Yeah that is still not something I am really educated enough in to help ya haha

I wish I could

But it's just out of my area

[grizzled creek]

np brother

[grizzled creek]

look

if its really a ban ( for no reason )

can i appeal the ban

[minor portal]

The ban is for diamond hacking. Such bans are generally non-appealable and non-revocable.

[grizzled creek]

bro i gave u my account name

u r a dev

check on you things idk panels / logs

i didnt hack

i just bought the game 2 days ago

like wtf

i dont even know html and u r talking about hacking

[frank jackal]

Have you ever had the mobile version?

[grizzled creek]

i played it like 2 years ago then left it

it was full of ads

[frank jackal]

Then the only thing I can see is prehaps back then you installed a hacked version?

[grizzled creek]

bruh

i installed it for free back then

from the playstore

why would i hack if it was free

[frank jackal]

Look man I am as unsure as you are

I am just trying to figure this out too

[grizzled creek]

ik bro

imagine buying a game and they tell you that u r banned

[frank jackal]

Yeah...

Not fun for you I assume

[grizzled creek]

u r right 😐

[frank jackal]

I do wish I could do more for ya

[grizzled creek]

dw bro ik u arent a dev

am just amused of that dev that just pops in and then disappears

[frank jackal]

Well I suppose to his defense it is like 10PM there

[grizzled creek]

i see

am gonna wait for 2 days

and if its not fixed or i cant fix it am prob gonna refund the game

[frank jackal]

I wouldn't blame ya

[grizzled creek]

@minor portal

[minor portal]

You have a ban issued on your TheoTown account for hacking on the mobile version. The game ran in an abnormal environment and diamonds were earned through illegitimate means.

Bans that were issued for hacking are not revocable and the solution is to create a new account.

[grizzled creek]

the problem is

i didnt hack

[grizzled creek]

let me try creating an account

[minor portal]

I did notice something else in our logs. There's a record of a connection attempt from a PC using version 1.12.04. This is an extremely old and unsupported version of the game.

Since this version is often associated with unauthorized activity, we are trying to understand if there is a connection between its use and the hacking we detected on the mobile version of the game. Can you tell us anything about how you ended up using that specific PC build?

[grizzled creek]

bro i bought the game like 4 days ago

what version

am telling you i dont even know html let alone unauthorized activity and diamond hacking

ptag java

can u tell me why my account logs out ad doesnt open the online regions list and gives me no connection

while the account yall banned works normally

[minor portal]

I can only assume the banned account became linked to your Steam account

[grizzled creek]

https://tenor.com/view/annoyed-kzl-straight-face-zoom-in-the-office-gif-6028047

am crash out

[grizzled creek]

didnt you just say create a new account

[minor portal]

Well if your account became linked, not even that will help. I'm afraid I have nothing else to offer for you.

[grizzled creek]

so is that a thing ?

the linking

to steam

or just a guess

[minor portal]

It is linked.