Error screen when launching the game after downloading too much plugins

[toxic stirrup]

What do i need to do? I cant even uninstall plugins rn

[sharp shell]

You can try delete plugins manually. They store at Users/(Your username)/TheoTown/plugins and Users/(Your username)/TheoTown/managed plugins

[toxic stirrup]

What if i have it on steam?

[grand warren]

Ptag crash

[modest magnet]

When reporting a bug, please following the following guidelines:

1. Use the appropriate tag that best describes your issue.
2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
3. Include your game version to help with compatibility checks.
4. Attach relevant files:
   • crash.txt
   • log.txt
   • out.txt
     These are located in your TheoTown directory (check Ptag files for your system’s location).
5. List any plugins you have installed.
6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

[grand warren]

I would suggest installing 64 bit java as a starter as your on PC

Ptag java

[modest magnet]

https://www.java.com/en/download/manual.jsp

[grand warren]

You can install it here

[toxic stirrup]

i have 64-bit

[grand warren]

I would suggest reinstalling it from the site linked

[toxic stirrup]

oh alr

[grand warren]

That sloves this issue 90% of the time 🙂

[toxic stirrup]

thx

[grand warren]

It it doesn't work, @me

[toxic stirrup]

yeah doesnt work

[grand warren]

Did you restart your device after installing?

That's a common thing people don't do

[toxic stirrup]

hold up

[toxic stirrup]

still doesnt work

[grand warren]

You can try removing some plugins using the games file location

Ptag files

[modest magnet]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[grand warren]

Use this windows file location

[toxic stirrup]

alr

nothing works still

@grand warren

[grand warren]

The game has worked in the past correct?

[toxic stirrup]

yeah

[grand warren]

If you click ignore what does that do?

[toxic stirrup]

shows again

[grand warren]

Can you use the windows file location to get these files

[toxic stirrup]

yes

[toxic stirrup]

oh sorry i forgot

[grand warren]

Since I am away for the weekend I am going to ping one of the devs to look at these. It maybe a few hours before he answers though

[grand warren]

@glacial frigate Can you help this user with an OpenGL issue? Creash related .txt files are found in the replyed to message

[glacial frigate]

If game used to work before, generally that means that they ran out of texture space

[grand warren]

So would you just suggest removing more plugins in the windows file location

[toxic stirrup]

maybe ill try deleting every plugin

[grand warren]

You can always just move the folder first

To see if the game starts

Before deleting more

[toxic stirrup]

oh yeah

still doesnt work

@grand warren

[grand warren]

Now is it just loading forever?

[toxic stirrup]

i mean it cant load texture and shows same error screen as i sent

[grand warren]

Can you access your windows command prompt and type, java -version

And screenshot what comes up

[grand warren]

Can you go into your windows apps and uninstall any java versions from there

[toxic stirrup]

done and problem still there

[grand warren]

Well now reinstall the 64 bit java

Ptag java

[modest magnet]

https://www.java.com/en/download/manual.jsp

[grand warren]

And if that doesn't work then maybe reinstall the game,

[toxic stirrup]

yeah did that

i dont know whats the problem

[grand warren]

Yeah I'm not sure either

Maybe try joining the beta?

See if forcing the game to update fixes anything

[toxic stirrup]

how?

[grand warren]

It should be an option in the steam properties menu

[toxic stirrup]

yeah beta doesnt work too

[grand warren]

I'm not sure honestly

I'd love to help more, but I'm not at my PC currently

[toxic stirrup]

oh alright

[toxic stirrup]

Can you help rn?

[toxic stirrup]

Please help guys, my friend bought this game to play with me

[grand warren]

@glacial frigate I'm away for the weekend. So can you troubleshoot any more with this user?

[glacial frigate]

Can you please upload the out.txt file again, after your attempted plugin removal?

[toxic stirrup]

ok

[toxic stirrup]

@glacial frigate

[glacial frigate]

Have you touched your Java installation recently? Are you certain you are using 64 bit Java version?