Not active pluggins

[final bison]

Hello, good afternoon. Sorry if it's misspelled, since I'm using the translator. Today I got fed up with the lag that a building generates when I load it, so I installed the game on my phone, which works better. I logged in. Everything was fine, I entered the tutorial world, and I went to check the mods. They didn't appear. I looked at the forum and it said I had to search for them and download them again (without ads or gems, since I already have them). I looked and it said I had to buy them again. Then I restarted the game and logged back in. Nothing yet. I hope someone can help me, thanks.

[glad shell]

Did you unistall the game and reinstall

[final bison]

Ok

[glad shell]

That was a question

[final bison]

None

[glad shell]

Once again

I am asking if you uninstalled the game at one point

Did you remove the game from your phone

[final bison]

Im instalate and desinstalate and none

[glad shell]

Yes doing that will remove your plugins sadly

This is why it is best to ask for help first, we could have fixed your issue without you losing everything

[final bison]

?

[sharp bluff]

Si desinstalas el juego los plugins se borran

[final bison]

Pero esque en un móvil lo tengo y luego en el otro no

Y están enlazados a la misma cuenta

[fiery aspen]

That sadly is not how it works besides online, Its stored in storage. And when you change phones or uninstall the game. You lose access to your city's because the game doesn't have the proper saves.

[sharp bluff]

La cosa es que el usuario Mayor Evan te preguntó si desinstalaste el juego, y hubo un malentendido en el que tú pensaste que te decía que tenías que desinstalar el juego

Lo hiciste, y entonces fué cuando se te borraron los plugins (creo que permanentemente)