#Does not enter the region after reinstalling Windows

1 messages · Page 1 of 1 (latest)

keen plover
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I was playing on a region with 200,000 inhabitants, but now when I try to log in, I get kicked out of the game. Please help me.

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@humble sluice @hasty crown Maybe you can help me? 🥺

fickle pollen
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The game crash ?

hasty crown
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I doubt the other person you pinged can lol

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But I assume your talking about trying to access online mode?

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If that is the case, the servers are just down currently

fickle pollen
hasty crown
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No worries

keen plover
# hasty crown No worries

I'm just trying to log into my world, not in online mode, but when I load it, it throws me out of the game, while the steam shows that I'm in it, but there is no icon on the bottom panel (

hasty crown
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Ptag crash

strange nimbusBOT
# hasty crown Ptag crash

When reporting a bug, please following the following guidelines:

  1. Use the appropriate tag that best describes your issue.
  2. Select the correct platform tag (e.g., Android, PC, iOS) related to your problem.
  3. Include your game version to help with compatibility checks.
  4. Attach relevant files:
    • crash.txt
    • log.txt
    • out.txt
      These are located in your TheoTown directory (check Ptag files for your system’s location).
  5. List any plugins you have installed.
  6. Detail reproduction steps: Clearly explain how the issue can be recreated.

💥 Reporting Crashes

When submitting a crash report, describe the exact moment or conditions under which the crash occurred. If the crash is reproducible, please include that information — it greatly helps us test and resolve the issue faster.

hasty crown
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Provide the content requested here please

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Ptag files

strange nimbusBOT
# hasty crown Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
  • ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

hasty crown
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You can find them here in this windows file location