Restore premium on my new iPad | TheoTown | Page 1

sudden condor Jul 12, 2025, 9:58 PM

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I bought theotown on my old iPad back in 2023, and everything was unlocked, and now I have a new iPad, and I want to transfer that ”premium” over to the new iPad without needing to buy everything again. The iTunes account and Apple account and everything is the same on both iPads, and both iPads are updated to the same version

whole flint Jul 12, 2025, 10:06 PM

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Can you use the in game file manager to get the out.txt and log.txt files.

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Ptag files

elder graniteBOT Jul 12, 2025, 10:07 PM

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whole flint Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

sudden condor Jul 12, 2025, 11:25 PM

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whole flint Can you use the in game file manager to get the out.txt and log.txt files.

From my new or old iPad?

whole flint Jul 12, 2025, 11:26 PM

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The new one please

sudden condor Jul 12, 2025, 11:28 PM

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It says that the file manager is accessible from the region view but I don’t see anything.

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From anywhere here maybe?

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@whole flint ^

whole flint Jul 12, 2025, 11:29 PM

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Hmm can you access the files though apples file manager?

sudden condor Jul 12, 2025, 11:30 PM

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Yea I can

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Which do you need?

whole flint Jul 12, 2025, 11:30 PM

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sudden condor From anywhere here maybe?

The out.txt and log.txt files

sudden condor Jul 12, 2025, 11:32 PM

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Will get them, just need to figure out how to send them to you.

whole flint Jul 12, 2025, 11:33 PM

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Should be able to attach them here on discord

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With the little + icon

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Unless you just mean iOS is making it a pain in the ass to do that

sudden condor Jul 12, 2025, 11:33 PM

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📎 log.txt

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What else did you need?

whole flint Jul 12, 2025, 11:36 PM

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I guess that is all

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Can you send the out.txt, and log.txt from the old iPad just so the dev can have it if he needs (I am not sure if he will or not tbh)

sudden condor Jul 12, 2025, 11:37 PM

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I will

whole flint Jul 12, 2025, 11:37 PM

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@upper eagle for your convience, here is a ping!

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Hopefully in his morning time, JA can help ya out

sudden condor Jul 12, 2025, 11:41 PM

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📎 log.txt

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Here is the old log

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And also @whole flint look, this is what my old iPads settings look like, no diamonds no nothing, just plugins, I don’t even have an option to buy diamonds, yet my TheoTown is on the latest update, same as my new iPad.

whole flint Jul 12, 2025, 11:42 PM

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Yeah I understand what your issue is

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But to me it seems it should have carried over

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Also does the old one have an out.txt per chance or still no?

sudden condor Jul 12, 2025, 11:43 PM

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This is everything it has

whole flint Jul 12, 2025, 11:44 PM

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This is the screenshot from eariler correct?

sudden condor Jul 12, 2025, 11:44 PM

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Yep.

whole flint Jul 12, 2025, 11:44 PM

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Or are you just saying they look the same

sudden condor Jul 12, 2025, 11:45 PM

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All my theotown files are shown in that screenshot,

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Nothing more exists on any iPad.

whole flint Jul 12, 2025, 11:45 PM

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Got ya

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I am not sure I undestand how that works, but I understand what you mean

sudden condor Jul 12, 2025, 11:46 PM

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I might have a slight idea on why the transfer didn’t work

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My iPad was on my moms apple account back in 2022, and it’s possible she made the purchase, and then a few weeks later, we switched the accounts back to me, so maybe the purchase is only valid on my iPad and on my moms apple account

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And now I have a new iPad with only my account, so the purchase hasn’t transferred.

whole flint Jul 12, 2025, 11:49 PM

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That is a possibility then I would assume

sudden condor Jul 12, 2025, 11:49 PM

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I’ll double check my mom’s account to see her purchase history.

upper eagle Jul 13, 2025, 11:33 AM

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There should be a button to restore purchases in the shop menu, restarting the game should then start in premium mode.

sudden condor Jul 13, 2025, 11:53 AM

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upper eagle There should be a button to restore purchases in the shop menu, restarting the g...

I have clicked the button, and then restarted the game, it doesn’t work

sudden condor Jul 13, 2025, 12:54 PM

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@whole flint yeah the purchase was made on my moms account back in 2020 I’ve been playing this game for much longer than I thought

upper eagle Jul 13, 2025, 4:58 PM

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So you'd probably have to log into to that account and attempt restore again

sudden condor Jul 13, 2025, 7:07 PM

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It’s fixed! Thanks everyone

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Y’all are amazing

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Genuinely helped me through this and it only took one day

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@whole flint @upper eagle ^^^^

#Restore premium on my new iPad