Craters taking place of cities

[mild inlet]

Hello! I am very new to the game and whilst playing, I had one of the cities I was working on disappear and turn into an huge crater. I was wondering on how this problem could be fixed if this has happened to anyone and if there is a solution to it

[last elbow]

Did you prehaps close the game out while it was saving?

[mild inlet]

No, I have never done that

[last elbow]

Then something has caused the map to corrupt

Has the game crashed at all?

[mild inlet]

Yes it crashed for absolutely no reason

[last elbow]

So then that likely caused the voids

We can maybe get that fixed though

Just to confirm, can you click on those tiles at all? Or are they just voids entirely

[mild inlet]

I can't click any of them 🙏

They are legit voids

[last elbow]

Alrighty we can likely get the backup maps!

They will likely be older, but it's better than nothing

[mild inlet]

Alright, that's great!

[last elbow]

Can you access the in game file manager?

If so go to the regions folder, and send a screenshot please

[mild inlet]

Let me check

[last elbow]

Can you send a screenshot from default region folder

Of the cities 4_6 and 6_4

[mild inlet]

Alright 👍

[last elbow]

Can you take the maps named 6_4.city and delete it and replace it with the most newest 6_4.city.backup. Do the same for the 4_6.city file as well

[mild inlet]

Alright 👍

@last elbow It worked! The craters have disappered