My game does not enter - I clicked to disable the toolbar | TheoTown | Page 1

late elbow Jun 23, 2025, 6:33 PM

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The chronology of everything I did before my game no longer come in
I believe that the polem is after I tighten an option in the configuration, which is called: "Disable the toolbar"

1 - I was playing quietly when I opened the settings
2 - Upon entering the settings I will be an option and click "Disable the Toolbar"
3 - After that to disable the toolbar my game freezes on the same screen
4 - As the game did not react to my touches I closed it and got in again
5 - Upon entering again my game did not enter, staying on the same screen as 1 image
6 - I asked for support on Discord and nothing has changed
7 - I tried to come in again and was frozen in the same part of the spoken at 5
8 - I entered again and once again did not enter
9 - I entered again and appeared the option of warning of plugins manifestos, just as it had appeared in all other attempts to enter. So instead of ignoring I squeezed in the "What" it took me to a forum page nothing more.
10 - I went back to the game and squeezed on "ok" and once again got the frozen screen on the same screen.

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Help me plss

terse glade Jun 23, 2025, 6:36 PM

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I'd suggest restarting your phone I guess

late elbow Jun 23, 2025, 6:38 PM

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terse glade I'd suggest restarting your phone I guess

I already did it

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The question and that this must be literally from the action of me disable the toolbar

terse glade Jun 23, 2025, 6:39 PM

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It likely did

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If you can't get into the game however, I'm not sure how to fix it

late elbow Jun 23, 2025, 6:40 PM

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Is there a way for me to save my plugins?

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In this case the ones I downloaded?

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The content I downloaded too, like Military Package of the game they were saved if I install and install the game again and for my forum account?

terse glade Jun 23, 2025, 6:41 PM

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I wouldn't suggest reinstalling just yet

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I want to get home and test somethings before we do that

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Since reinstalling has a chance to mess up your saves, and maps regardless of if you back up everything

late elbow Jun 23, 2025, 6:42 PM

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I don't care about my cities

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Especially because made completely I only have 1

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That if today I would not even consider a city but a neighborhood

terse glade Jun 23, 2025, 6:42 PM

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Are you on mobile?

late elbow Jun 23, 2025, 6:43 PM

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Yes

terse glade Jun 23, 2025, 6:43 PM

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Do you have a laptop or computer in your home?

late elbow Jun 23, 2025, 6:43 PM

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Cities matter little

late elbow Jun 23, 2025, 6:43 PM

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terse glade Do you have a laptop or computer in your home?

Not unfortunately

terse glade Jun 23, 2025, 6:43 PM

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Hmm

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That makes it harder

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So to be clear you cannot get the game to open at all without crashing?

late elbow Jun 23, 2025, 6:44 PM

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No and that I can't open without stopping, the game is not

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He even opens

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More stay on this photo screen

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When "opens" I don't have access to anything

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For example, the load screen ends, and enters this photo screen directly, but this photo screen does not come out, and as if freezing

terse glade Jun 23, 2025, 6:45 PM

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How many minutes are you giving it to load?;

late elbow Jun 23, 2025, 6:45 PM

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Between 15 to 25 minutes

terse glade Jun 23, 2025, 6:45 PM

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Goodness

late elbow Jun 23, 2025, 6:46 PM

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Yesterday it took 25 minutes when I first opened after I disabled the toolbar

terse glade Jun 23, 2025, 6:46 PM

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Any chance your phone will let you access the game files?

late elbow Jun 23, 2025, 6:46 PM

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Today is taking between 12-15 minutes

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None

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My phone does not have access to the Game Date Folder

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This owes to literally the Android version

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I have access to an outer folder from Theotown

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In this case

terse glade Jun 23, 2025, 6:48 PM

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I'm not sure if there are any apps that will allow you access or not, it maybe worth trying to find a file manager that will

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Maybe ask in #town-square to see if anyone has any suggestions?

late elbow Jun 23, 2025, 6:49 PM

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I've been there

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A guy named Kulche tried to help me

terse glade Jun 23, 2025, 6:49 PM

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Yes I saw that

late elbow Jun 23, 2025, 6:49 PM

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And the Thatoneguy too

terse glade Jun 23, 2025, 6:49 PM

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But you just need to find an app that woll let you access the files

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Since that's the only way to back everything up without a computer

late elbow Jun 23, 2025, 6:50 PM

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I downloaded one that recommended me, I will see if I have access already come back

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I ACHIEVED

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And now what do I do to save the plugins I downloaded from the game store?

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@terse glade

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Plsss

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I have access to Theotown Data Folder

terse glade Jun 23, 2025, 6:53 PM

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Just make a copy of your managed plugins folder

late elbow Jun 23, 2025, 6:53 PM

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late elbow Jun 23, 2025, 6:54 PM

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terse glade Just make a copy of your managed plugins folder

More these plugins when I uninstall the game and install again how I copied they will be able to return to my right game?

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No bro

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It's not the plugins I downloaded externally via zip

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And yes the plugins I downloaded inside the game itself

terse glade Jun 23, 2025, 6:55 PM

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Plugins from outside of the game will be in the plugins folder

late elbow Jun 23, 2025, 6:55 PM

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The plugins I downloaded on private servers I already saved

terse glade Jun 23, 2025, 6:56 PM

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Ones from the in game store are in the managed folder

late elbow Jun 23, 2025, 6:56 PM

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And the plugins from the game will be saved? If not how can I save them?

late elbow Jun 23, 2025, 6:56 PM

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terse glade Ones from the in game store are in the managed folder

So if I uninstall and install they will be there?

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Will I not lose the plugins I downloaded from the game store if I uninstall and install?

terse glade Jun 23, 2025, 6:57 PM

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late elbow And the plugins from the game will be saved? If not how can I save them?

You will have to re-download them, but you will not have to rebuy them

late elbow Jun 23, 2025, 6:57 PM

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So if I uninstall the game will I have to download everything again?

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My God 😭

terse glade Jun 23, 2025, 6:58 PM

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I mean you can try copying the folder from there

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And then pasting it

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But I don't believe that works anymore

late elbow Jun 23, 2025, 6:59 PM

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So there is no solution but to accept?

terse glade Jun 23, 2025, 6:59 PM

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Like I just said

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You can make back ups

late elbow Jun 23, 2025, 6:59 PM

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Since I can't do anything else, at least the content I paid diamonds from the game they will be saved?

terse glade Jun 23, 2025, 7:00 PM

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late elbow Since I can't do anything else, at least the content I paid diamonds from the ga...

Once again, you will likely have to re-download anything but no rebuy

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As long as you have a forums account

late elbow Jun 23, 2025, 7:01 PM

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I have one

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So my gems and my extra content that I paid in the game will be saved right?

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I will uninstall

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And install again

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And have to download 745 plugins all again 😔

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Thanks for the patience

terse glade Jun 23, 2025, 7:02 PM

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late elbow So my gems and my extra content that I paid in the game will be saved right?

Yes

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Like I said

late elbow Jun 23, 2025, 7:02 PM

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I will have to risk everything and delete the game

terse glade Jun 23, 2025, 7:02 PM

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You can try to make a copy of the managed plugins folder

late elbow Jun 23, 2025, 7:02 PM

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And install again

terse glade Jun 23, 2025, 7:02 PM

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And then added it back after you install

late elbow Jun 23, 2025, 7:03 PM

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terse glade You can try to make a copy of the managed plugins folder

The plugins I added externally doesn't matter

terse glade Jun 23, 2025, 7:03 PM

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I am just not sure if that works anymore

late elbow Jun 23, 2025, 7:03 PM

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What matters are the plugins of the game store

terse glade Jun 23, 2025, 7:03 PM

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late elbow The plugins I added externally doesn't matter

Those are not external

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I have explained it already

late elbow Jun 23, 2025, 7:03 PM

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Then

terse glade Jun 23, 2025, 7:03 PM

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The managed plugins are the ones from the internal plugin store

late elbow Jun 23, 2025, 7:03 PM

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I don't want to lose these plugins

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O'Hat I downloaded inside the game and not outside

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Thanks

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It will be a long start

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Downgrade

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Thanks for trying to help me

terse glade Jun 23, 2025, 7:05 PM

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terse glade Jun 23, 2025, 7:05 PM

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late elbow

Copy this folder

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This is where your plugin store plugins are

late elbow Jun 23, 2025, 7:05 PM

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Okay

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I copy

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And now what do I do?

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@terse glade

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Man?

terse glade Jun 23, 2025, 7:14 PM

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Just save it somewhere

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Now once you reinstall the game add it back there

late elbow Jun 23, 2025, 7:14 PM

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It may seem like stupid but I don't know how to add back

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In this case when I reinstall the game I open the same page and copy the plugins folder in the game date folder?

terse glade Jun 23, 2025, 7:15 PM

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Yes

late elbow Jun 23, 2025, 7:15 PM

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Okay

sage ledge Jun 23, 2025, 7:16 PM

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If you haven't uninstalled yet, you could provide me with the crash.txt and out.txt file

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And change the settings value back to what it was originally via settings.json file

late elbow Jun 23, 2025, 7:17 PM

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For what?

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I did not integrate

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I understood

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I didn't understand

sage ledge Jun 23, 2025, 7:18 PM

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English not your first language?

late elbow Jun 23, 2025, 7:18 PM

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I am from Brazil

sage ledge Jun 23, 2025, 7:19 PM

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Did you reinstall?

late elbow Jun 23, 2025, 7:19 PM

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Ainda Nao

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Not yet

sage ledge Jun 23, 2025, 7:20 PM

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terse glade

Send me these files:

settings.json
crash.txt

late elbow Jun 23, 2025, 7:20 PM

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sage ledge Send me these files: - settings.json - crash.txt

For what?

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I send you these 2 files for what?

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@terse glade

sage ledge Jun 23, 2025, 7:21 PM

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I wanna check:

why it crashes specifically
change settings option to enable toolbar again

late elbow Jun 23, 2025, 7:22 PM

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Okay how to send?

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I can find where the error is if you want

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And make her true

sage ledge Jun 23, 2025, 7:24 PM

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long click, select and click the share button

late elbow Jun 23, 2025, 7:25 PM

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"rush hour": false,
"ui animations": true,
"no background map rendering": true,
"vertical toolbar2": true,
"dark toolbar": false,
"toolbar names": true,
"toolbar prices": true,
"tool history": true,
"screenshot path": "",
"edge radius": -1,

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Where would the option to disable the toolbar?

late elbow Jun 23, 2025, 7:25 PM

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sage ledge long click, select and click the share button

One Second

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📎 settings.json

sage ledge Jun 23, 2025, 7:26 PM

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and crash.txt, please

sage ledge Jun 23, 2025, 7:28 PM

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late elbow

change false to true

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Changed file

📎 settings.json

late elbow Jun 23, 2025, 7:29 PM

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which of these?

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I can't find the same translation as your print

sage ledge Jun 23, 2025, 7:30 PM

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should be this one, above push notifications

late elbow Jun 23, 2025, 7:32 PM

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I put it to be true?

sage ledge Jun 23, 2025, 7:33 PM

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yes

late elbow Jun 23, 2025, 7:33 PM

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Como salvo?

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Como salvo?

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Save

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How do you save now?

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I just leave the page or do you have to save?

sage ledge Jun 23, 2025, 7:34 PM

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I assume with this button?

terse glade Jun 23, 2025, 7:34 PM

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I would assume thag as well

late elbow Jun 23, 2025, 7:34 PM

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I managed to save

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Now I will try to enter the game

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I think this will work

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😁

terse glade Jun 23, 2025, 7:38 PM

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terse glade Jun 23, 2025, 7:38 PM

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terse glade

@late elbow can you send this file for us?

late elbow Jun 23, 2025, 7:42 PM

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YEEEEEEEEESSSSSSSSSS

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THANK YOU GUYSSSS

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OH MY GOOOD THANK YOU

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@sage ledge You and the guy, thank you very much

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My game finally came in

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Thanks to everyone who helped me 😁🥺🥳

terse glade Jun 23, 2025, 7:44 PM

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terse glade

Good to hear, can you get this though! @late elbow

late elbow Jun 23, 2025, 7:44 PM

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My plugins disappeared

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WTF

terse glade Jun 23, 2025, 7:45 PM

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If you made a copy of the managed plugins folder then just add it back now

late elbow Jun 23, 2025, 7:46 PM

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I put the copied folder more had a folder there

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SOKING THE FOLDER THAT WAS THERE HAD NOTHING

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It was in Caps Lock I don't know why

terse glade Jun 23, 2025, 7:47 PM

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Oh ouch

late elbow Jun 23, 2025, 7:58 PM

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@terse glade What I do Man

terse glade Jun 23, 2025, 7:59 PM

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I mean I guess you have to readd them all

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If they are gone there's not much to do now

late elbow Jun 23, 2025, 8:10 PM

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I managed to find the plugins

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Basically they were all disabled

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I'll just activate everything, it will take longer there is no

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thanks

terse glade Jun 23, 2025, 8:12 PM

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Oh well gald that is the case!

#My game does not enter - I clicked to disable the toolbar

The chronology of everything I did before my game no longer come in I believe that the polem is after I tighten an option in the configuration, which is called: "Disable the toolbar"

The chronology of everything I did before my game no longer come in
I believe that the polem is after I tighten an option in the configuration, which is called: "Disable the toolbar"