i cant open the game on pc when i press play it just crashes!!!!!!!!!!!!!

[median mica]

help

[mellow cipher]

Ptag java

[cold frost]

https://www.java.com/en/download/manual.jsp

[median mica]

i installed it and i still cant play it

[mellow cipher]

Steam verison right?

[median mica]

its on the latest version

[mellow cipher]

So does it start and crash or does it not start at all?

[median mica]

i press play on steam and it crashes no window shows up

[mellow cipher]

Can you run this command in your windows control panel

java -version

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It's also called the command prompt

[median mica]

It says

java version "1.8.0_441"
Java(TM) SE Runtime Environment (build 1.8.0_441-b07)
Java HotSpot(TM) 64-Bit Server VM (build 25.441-b07, mixed mode)

[mellow cipher]

Oh wow

That's a first

Normally java is being shitty when this is the issue

[median mica]

gulp

[mellow cipher]

Can you verify the steam file integrity?

[median mica]

been there done that

i did it again and still nothin

[mellow cipher]

Ptag files

[cold frost]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[mellow cipher]

Can you see what shows up in the steam file location?

[median mica]

it says

C:\Program Files (x86)\Steam\steam!\steamapps\common\TheoTown

[mellow cipher]

Oh I meant there should also be some files in this location: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown

[median mica]

ohhh ok ok ill check

there are files there

[mellow cipher]

Ptag crash

[cold frost]

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

• crash.txt
• log.txt
• out.txt
  You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

[mellow cipher]

If any of these are there can you provide them?

[median mica]

got it

[mellow cipher]

I am not gonna lie, I am not a dev so these aren't very helpful for me

But @pastel helm will be able to provide you with more information once he wakes up

[median mica]

alright

[mellow cipher]

It does look to be a java issue though

So we can try a few things for that if you'd like

[median mica]

okok

[mellow cipher]

can you go to apps and fearues and search java

[mellow cipher]

@heavy shard Any ideas?