Cant get game to start | TheoTown | Page 1

weak mortar Apr 2, 2025, 2:21 AM

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Hello! I just bought Theo Town off Steam for my pc and I am having trouble getting it to start. I have installed Java and I do not know what I'm doing. if someone could help I would appreciate it!

glossy vault Apr 2, 2025, 2:21 AM

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Ptag crash

rain dragonBOT Apr 2, 2025, 2:21 AM

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glossy vault Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

crash.txt
log.txt
out.txt
You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

glossy vault Apr 2, 2025, 2:21 AM

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Can you access these files

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Ptag files

rain dragonBOT Apr 2, 2025, 2:21 AM

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glossy vault Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

glossy vault Apr 2, 2025, 2:21 AM

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From this file location

weak mortar Apr 2, 2025, 2:21 AM

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let me look rq

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i am in the game files now

weak mortar Apr 2, 2025, 2:27 AM

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glossy vault From this file location

what do i need to do now?

glossy vault Apr 2, 2025, 2:27 AM

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Can you send those files here if they exist

weak mortar Apr 2, 2025, 2:27 AM

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what files?

glossy vault Apr 2, 2025, 2:27 AM

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rain dragon When submitting a good crash report, please provide the details of when or under...

these ones 🙂

weak mortar Apr 2, 2025, 2:30 AM

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this is what i see

glossy vault Apr 2, 2025, 2:30 AM

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Not the steam file location

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Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown

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This one

weak mortar Apr 2, 2025, 2:32 AM

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im not the brightest when it comes to computers i apologize

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where do i put that

glossy vault Apr 2, 2025, 2:33 AM

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Click on this PC and it should give you drive options

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An then click on C

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Click users

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Your username

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and then TheoTown

weak mortar Apr 2, 2025, 2:34 AM

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its not there

glossy vault Apr 2, 2025, 2:35 AM

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Can you send a screenshot of the file location? It should be there

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If your more comfortable you can DM it

weak mortar Apr 2, 2025, 2:36 AM

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glossy vault Apr 2, 2025, 2:36 AM

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Click on windows

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and then click users

weak mortar Apr 2, 2025, 2:36 AM

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yuh

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users clicked

glossy vault Apr 2, 2025, 2:37 AM

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Then pick your account name (may just have to try however many there are)

weak mortar Apr 2, 2025, 2:37 AM

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done

glossy vault Apr 2, 2025, 2:37 AM

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And once your in that location look for TheoTown

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Also, just by off chance did you restart your PC after your java install?

weak mortar Apr 2, 2025, 2:38 AM

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weak mortar Apr 2, 2025, 2:38 AM

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glossy vault Also, just by off chance did you restart your PC after your java install?

yes

glossy vault Apr 2, 2025, 2:38 AM

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huh

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I can only assume that means the game has never lauched at all

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If the files aren't there

weak mortar Apr 2, 2025, 2:38 AM

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it wont launch

glossy vault Apr 2, 2025, 2:39 AM

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What java did you install?

weak mortar Apr 2, 2025, 2:39 AM

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64 bit offline

naive orbit Apr 2, 2025, 2:40 AM

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Have you tried restarting ur device

glossy vault Apr 2, 2025, 2:40 AM

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naive orbit Have you tried restarting ur device

We just covered this

weak mortar Apr 2, 2025, 2:40 AM

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naive orbit Have you tried restarting ur device

multiple times before and after installing java

naive orbit Apr 2, 2025, 2:40 AM

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oh

glossy vault Apr 2, 2025, 2:40 AM

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Please don't get in the middle of these convos thanks

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Can you run the command mentioned there?

naive orbit Apr 2, 2025, 2:40 AM

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👍

glossy vault Apr 2, 2025, 2:41 AM

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java -version

weak mortar Apr 2, 2025, 2:41 AM

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how do i run a command

glossy vault Apr 2, 2025, 2:41 AM

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windows key + r

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and type cmd

weak mortar Apr 2, 2025, 2:42 AM

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im in the control pannel

glossy vault Apr 2, 2025, 2:42 AM

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now type java -version

weak mortar Apr 2, 2025, 2:43 AM

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glossy vault Apr 2, 2025, 2:43 AM

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Oh what on earth

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Based on that you have no java install...

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This is what it should look like

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Let me look at something

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Ptag java

rain dragonBOT Apr 2, 2025, 2:45 AM

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glossy vault Ptag java

https://www.java.com/en/download/manual.jsp

weak mortar Apr 2, 2025, 2:45 AM

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maybe i did it wrong or something

glossy vault Apr 2, 2025, 2:46 AM

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If you type java in the windows search bar does it open the appilcation?

weak mortar Apr 2, 2025, 2:46 AM

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yes

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the control pannel for java

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glossy vault Apr 2, 2025, 2:47 AM

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If you open your comptuers settings, go to apps and features, and type in java what versions does it say you have?

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Sometimes it will install different versions

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weak mortar Apr 2, 2025, 2:48 AM

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glossy vault Apr 2, 2025, 2:50 AM

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Let me look through some things for a moment

weak mortar Apr 2, 2025, 2:50 AM

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your good

glossy vault Apr 2, 2025, 2:56 AM

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Can you go back to the windows search bar and type in event veiwer

weak mortar Apr 2, 2025, 2:56 AM

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in it

glossy vault Apr 2, 2025, 2:57 AM

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Click on windows logs

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and then appilcation

weak mortar Apr 2, 2025, 2:57 AM

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in'

glossy vault Apr 2, 2025, 2:57 AM

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See if any of the errors mention java in the name

weak mortar Apr 2, 2025, 2:58 AM

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none

glossy vault Apr 2, 2025, 2:58 AM

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I am running out of ideas honestly

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Got one last suggestion

weak mortar Apr 2, 2025, 2:59 AM

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idk lollll

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i have it on android so no big deal if it doesnt work

glossy vault Apr 2, 2025, 2:59 AM

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weak mortar

Can you go back to this menu and click uninstall, and try loading the game within a native java install

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Just to see if we can get it to load at all

weak mortar Apr 2, 2025, 3:00 AM

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uninstall java or theotown

glossy vault Apr 2, 2025, 3:00 AM

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Java

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It seems to mean that the java install was corrupted

weak mortar Apr 2, 2025, 3:02 AM

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oh fuckk

glossy vault Apr 2, 2025, 3:02 AM

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Is that a good or bad use of that

weak mortar Apr 2, 2025, 3:02 AM

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its been unistalled

glossy vault Apr 2, 2025, 3:03 AM

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Also I am surprised automod let that bypass the filter...

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But try running TheoTown now

weak mortar Apr 2, 2025, 3:03 AM

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yeah im so sorry

glossy vault Apr 2, 2025, 3:03 AM

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It's all good!

weak mortar Apr 2, 2025, 3:03 AM

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didnt work

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i started running and then it stopped

glossy vault Apr 2, 2025, 3:04 AM

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Would you mind to restart you PC and try the same thing?

weak mortar Apr 2, 2025, 3:04 AM

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just restart and try running it?

glossy vault Apr 2, 2025, 3:04 AM

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Yeah

weak mortar Apr 2, 2025, 3:05 AM

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ok brb

glossy vault Apr 2, 2025, 3:05 AM

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At this point if it doesn't work, the only other thing I can think of it just trying another java install

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But after that I would just refund the game if we can't get it working

weak mortar Apr 2, 2025, 3:09 AM

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all good

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thanks for the help

#Cant get game to start