Game won't launch

[raw comet]

Installed JRE and no effect of that. Game doesn't even try to show any window. So here it is. I installed portable jre and manually inputted PATH variables, because my main windows account has special characters that prevent the official installer from running normally. Thanks in advanced for any help

[ruby elbow]

Ptag crash

[obtuse fractal]

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

• crash.txt
• log.txt
• out.txt
  You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

[raw comet]

What is PTAG crash? TheoTown folder is empty

[ruby elbow]

Ptag files

[obtuse fractal]

TheoTown files are located under such directories:

• Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
• ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[ruby elbow]

Use this file location