🇷🇺: Немогу войти в аккаунт. 🇬🇧: I can't log into my account.

[real finch]

Rus: 🇷🇺
Немогу войти в аккаунт после ввода логина, пароля и нажатия кнопки "Войти" выскакивает уведомление "Ошибка соединения". Также невиден магазин плагинов, но рекламу за кристалы смотреть могу.

Прошу помоч с данной проблемой.
M1R4NTE

Eng: 🇬🇧
I can’t log into my account after entering my login, password and clicking the “Login” button, it pops up. The plugin store is also invisible, but you can watch ads behind the crystals.

I ask for help with this problem.
M1R4NTE

🇷🇺: Немогу войти в аккаунт. 🇬🇧: I can't log into my account.

[gritty topaz]

it is like an Internet Service provider issue

Which would mean you'd need to try with a VPN

[real finch]

The router was rebooted, the game was uninstalled/reinstalled, but everything worked on other devices connected to the same router.

[real finch]

I didn’t understand your message, either you wrote it with errors, or GOOGLE is translating incorrectly

[gritty topaz]

You need to try a Virtual private network

[real finch]

mobile internet?

or what do you mean, I don't understand

[gritty topaz]

Google what a VPN is

That will have the best explanation

[real finch]

I already tried it with vpn

nothing has changed

[gritty topaz]

Did you make an account on the froums for the game?

[real finch]

yes, on the gaming forum itself and there I sent a complaint about this case

[gritty topaz]

Unfortunately the connection error issue on mobile is not easily fixable

A VPN really should fix the issue... I am not sure why it wouldn't

[real finch]

I installed the game both with and without VPN enabled

[gritty topaz]

The only thing I can suggest is waiting and trying again later

[real finch]

but I waited about a week, if not more

[gritty topaz]

What country are you from?

[real finch]

Ukraine

[gritty topaz]

hmm

have you ever been able to log into an account?

[real finch]

yes, on your other phones connected to the same router

[gritty topaz]

So is only this phone having the issue?

[real finch]

Yes

[gritty topaz]

What kind of phone is it?

[real finch]

Honor 6c pro

[gritty topaz]

Then to me it sounds like an issue with the device itself

And that means that there isn't much we can do to help you

[real finch]

everything was fine before in 2020, but after the break everything changed

Maybe there are other ways to fix this?

[gritty topaz]

Not on mobile

If it was PC we could try other things

But mobile is pretty limited in how to fix these issues

[real finch]

I see, so there is no more way to get help, right?

[gritty topaz]

Not to my knowledge

[real finch]

I got it, thanks for the advice, all the best!