Blackscreen but can still hear the sound | TheoTown | Page 1

zinc holly Jan 23, 2025, 4:11 AM

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I don't know why my theotown become like this, i used to play it long time ago and it didn't have this issue, i have tried to find the problem online but found nothing, i hope you guys can help me

gilded wagon Jan 23, 2025, 4:21 AM

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Do you have java installed?

zinc holly Jan 23, 2025, 11:35 AM

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yes i have installed the latest version of it

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i hope you can help me with this problem, i really want to play this game again

zinc holly Jan 23, 2025, 3:27 PM

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<@&368799288127520769> can the inspector please help me

lilac jackal Jan 23, 2025, 3:28 PM

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zinc holly <@&368799288127520769> can the inspector please help me

please avoid pinging the whole role

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were mods, not support

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also

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lobby says it will be fixed i think

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maybe that was another bug

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its probably another bug

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providing log and out file can be helpful

zinc holly Jan 24, 2025, 2:06 AM

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lilac jackal please avoid pinging the whole role

im sorry for that, i thought you guys were the support team

zinc holly Jan 24, 2025, 2:06 AM

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lilac jackal maybe that was another bug

i don't think its a bug if its only happen to me, i didn't see anyone complain with the same thing

gilded wagon Jan 24, 2025, 2:06 AM

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No #staff-information

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You should read this

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Nobody is "dedicated support"

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Thats alright though!

gilded wagon Jan 24, 2025, 2:09 AM

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lilac jackal providing log and out file can be helpful

Like bunny said, your .log and .out file would be helpful

zinc holly Jan 24, 2025, 3:16 AM

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here it is, hope can help

📎 log.txt 📎 out.txt

gilded wagon Jan 24, 2025, 3:18 AM

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It will. Not me as i unfortunately cannot read it. But if you're patient we'll get this handled

zinc holly Jan 24, 2025, 3:18 AM

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Thanks a lot!!

zinc holly Feb 1, 2025, 7:13 AM

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Welp do you have the updates?

lilac jackal Feb 1, 2025, 9:29 AM

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@sick oasis

sick oasis Feb 1, 2025, 9:30 AM

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I'm afraid there's nothing within the logs that indicates why it's black.

ebon belfry Feb 5, 2025, 12:43 PM

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Does it show the start-up screen with the TheoTown logo though?

lilac jackal Feb 5, 2025, 6:06 PM

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@zinc holly

zinc holly Feb 6, 2025, 6:09 AM

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Unfortunately, no it doesn't

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it just has the hourglass mouse crosshair and the menu crosshair

ebon belfry Feb 6, 2025, 8:45 AM

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Did you try to (un-)instal Java from here?: https://www.java.com/download/

Download Java for Linux

Manual Java download page for Linux. Get the latest version of the Java Runtime Environment (JRE) for Linux.

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Use the 64 Bit one for Windows

zinc holly Feb 6, 2025, 8:56 AM

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Already installed and uninstalled Java several times

ebon belfry Feb 6, 2025, 9:13 AM

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Please try with the latest version from the beta channel. You can join it in the Steam properties windows for TheoTown

zinc holly Feb 6, 2025, 11:06 AM

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I will record the process, so it will be easier for you to see what my problem are

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ebon belfry Feb 13, 2025, 10:52 AM

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Thank you, please join the Beta channel to get version 1.12.14
Also add the following launch option in the General settings for the app in Steam:

:-debuggl

Then start the game again. It should hopefully tell us now what is wrong with it

lilac jackal Feb 13, 2025, 2:17 PM

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@zinc holly just in case you miss it since its been a few days

wooden ruin Oct 7, 2025, 3:16 PM

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@zinc holly did u fixedd it? i have the same isssue

lilac jackal Oct 7, 2025, 9:11 PM

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zinc holly

my brother, this was a report from february, you would get more useful help if you created a new ticket
issues like this typically get resolved within a few days or weeks

#Blackscreen but can still hear the sound