Game dont open | TheoTown | Page 1

wanton solstice Dec 12, 2024, 6:32 PM

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I literally just bought the game on steam but my game just won't open

golden urchin Dec 12, 2024, 7:06 PM

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Ptag java

alpine willowBOT Dec 12, 2024, 7:06 PM

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golden urchin Ptag java

https://www.java.com/en/download/manual.jsp

golden urchin Dec 12, 2024, 7:06 PM

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@wanton solstice I'd suggest isntalling 64 bit java

wanton solstice Dec 12, 2024, 7:09 PM

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I do that yess

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but dont work

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i go try again

golden urchin Dec 12, 2024, 7:09 PM

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Make sure to restart your device after the install

wanton solstice Dec 12, 2024, 7:18 PM

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this?

golden urchin Dec 12, 2024, 7:18 PM

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Yes

wanton solstice Dec 12, 2024, 7:22 PM

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Yes, still dont work

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I press the play button and nothing happens

golden urchin Dec 12, 2024, 7:28 PM

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Ptag files

alpine willowBOT Dec 12, 2024, 7:28 PM

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golden urchin Ptag files

TheoTown files are located under such directories:

Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
Linux: ~/TheoTown
MacOS: /user/TheoTown
Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

golden urchin Dec 12, 2024, 7:28 PM

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Can you see if anything exists in the file location?

wanton solstice Dec 12, 2024, 7:31 PM

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u mean this location? from steam

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i dont have theotown here C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown

golden urchin Dec 12, 2024, 7:34 PM

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You should

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The steam location is not the one that has all the files

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Verify the games file integrity

wanton solstice Dec 12, 2024, 7:35 PM

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ok

golden urchin Dec 12, 2024, 7:36 PM

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As you can see all the files are stored in this file location

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Not the steam one

wanton solstice Dec 12, 2024, 7:38 PM

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golden urchin Verify the games file integrity

i do

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but i dont have that in my user wtf

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so weird

golden urchin Dec 12, 2024, 7:39 PM

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That is odd

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Maybe unistall the game and reinstall?

wanton solstice Dec 12, 2024, 7:39 PM

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ye i go try that

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I tried to change beta but it didn't work either

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still dont work

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lol

golden urchin Dec 12, 2024, 7:42 PM

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would you care to send a screenshot of what is in your users folder? If your more comfortable you can DM it

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I am just not sure why it wouldn't be working

wanton solstice Dec 12, 2024, 7:43 PM

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Sure, I'll talk to you in dm!

golden urchin Dec 12, 2024, 7:51 PM

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@errant cosmos Any ideas on what could be causing this issue

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We were talking in DMs, it's not the antivirus, java, and the files aren't showing up in users folder

errant cosmos Dec 12, 2024, 7:56 PM

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Consider following steps in https://discord.com/channels/365478391719264276/1235640758288122006

If folders don't show up, that generally means that the game process doesn't even run

golden urchin Dec 12, 2024, 8:00 PM

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Well atleast there's alot of possible solutions in that thread

golden urchin Dec 12, 2024, 8:00 PM

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errant cosmos Consider following steps in https://discord.com/channels/365478391719264276/1235...

@wanton solstice hopefully that one helps you out!

#Game dont open