#Game not loading in.

1 messages · Page 1 of 1 (latest)

dark venture
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To give a little bit of context I was building my DSA base and shortly after I placed down the DSA Rocket Launch Pad and the game started to lag from overflow of trucks appearing to supply the Pad and also causing traffic. 3 hours later I try to play the game to improve the City and I find myself stuck in the loading screen.

ripe wharf
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iOS right?

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Ptag crash

wheat glacierBOT
# ripe wharf Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

  • crash.txt
  • log.txt
  • out.txt
    You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

ripe wharf
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Ptag files

wheat glacierBOT
# ripe wharf Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller. (android 11 onwards restricts access to external storage for apps, so if the files cannot be accessed this way, opt for the in-build manager explained below)
  • ios: Search "TheoTown" in the file manager app

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

ripe wharf
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Try and follow these so we can see what the issue is

dark venture
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Found this but too many complicated things in it for me to understand

IMG_0600.jpg
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Couldnt find the crash or the out folder ones

ripe wharf
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Can you spend the file

dark venture
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How may one send the file here

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Nvm

ripe wharf
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@brazen lion is this something you can work with or do you need the other files as well?

brazen lion
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You should see a out.txt file as well. Can you define being stuck on the loading screen? Moreover, can you provide the city file that is affected.

dark venture
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This is pretty much what i see

IMG_0605.jpg
brazen lion
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Will ask for a city file then

dark venture
brazen lion
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.tmp sounds like a backup file of a city rather than the city file itself

dark venture
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Oops

brazen lion
dark venture
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Lore accurate rush hour

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Im guessing 163k cars is not a good thing

brazen lion
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generally, no, yeah

brazen lion
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Anyway, the long loading time is from trying to load all 163k cars. Destroying the launchpad should make them despawn overtime. I'll implement a total car check for rocket supplier trucks.