Can't install new update of theotown on my new tablet (my tablet has Android 13)

[brittle lake]

That's not an issue we can fix

[wild crest]

I deleted old version of modded TheoTown but nothing changes

Now I'm trying to install newer one but nothing happens it sends an issue

I deleted all files which was on this device

[brittle lake]

Ay well see that's the issue

Ptag apk

[coarse vault]

You can download our official apk from here:
https://github.com/TheoTown-Team/translations/releases

[brittle lake]

Trying installing the official APK

[wild crest]

Just tried to install old versios of theotown

Nothing changes

@brittle lake any other tips?

[brittle lake]

@plucky sage how exactly do we recommend people fix this problem been a good minute since I've dealt with it

[plucky sage]

well uh we recommend to see if theres any remaining files in the folders

but like there usually isnt, but its worth a check

they probably didnt uninstall it properly

[plucky sage]

Ptag files

[coarse vault]

TheoTown files are located under such directories:

• Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[plucky sage]

use this directionary and delete any old files you might have

if you post screenshits, it would be easier for us to help

[wild crest]

I already deleted everything even directory and etc

Nothing changes

[plucky sage]

are you sure you deleted all of them?

the entire folder and sub folders?

[wild crest]

Yes

[plucky sage]

this is gonna be a crazy suggestion but i wonder if restarting your device would help

[wild crest]

i.e. make this device from scratch?

[plucky sage]

no, just like restart, long press the power button

[wild crest]

K gotta try

Nothing changes lmao

@plucky sage

It shows the same issue

[plucky sage]

try the solutions playstore offers when you press the link for common ways to fix it

they have never really worked for me personally but atp anything is worth a shot

[drifting cedar]

Modded applications can generally leave themselves installed disguised as something else

[wild crest]

Interesting

[drifting cedar]

Installing the game checks that the game is installed, checks signatures and if they are different, refuses to install.

[wild crest]

How can I solve this?

[plucky sage]

ah so this is why these things are impossible to find solutions to

[drifting cedar]

There IS a solution that should work, however it's a nuclear option.

That being a factory reset.

[wild crest]

Uh oh

I knew that

[plucky sage]

on the plus side, your phone will be faster. If you do choose that, i recommend backing up all the important stuff

[wild crest]

*tablet

But ok thx for the tip

[wild crest]

After factory reset I tried to install modded Theotown on my tablet, the latest version, the plugin store is not starting,

Same with 89 version

@plucky sage any tips? Or I have to use it from Google play

[plucky sage]

modded theotown???

which website?

[wild crest]

Pretty hard question but on different ones

Like on theese

I'm pretty lazy to buy diamonds so I use modded

[plucky sage]

You know, this is a bannable offense right?

You should uninstall that

[wild crest]

Ok

[plucky sage]

and get the unhacked version

not being bale to use the plugin store is by design when you used cracked versions

[wild crest]

Ok

I apologize for my actions

[plucky sage]

Once you get the store version, send a screenshot

[wild crest]

God lord, i installed from Google Play

@plucky sage

[plucky sage]

can you access the plugin store?

[wild crest]

No unfortunately

I

[plucky sage]

does the main screen say hacked?

[wild crest]

No

[plucky sage]

or any in game maps?

[wild crest]

Wait a minute

I had gamd killer i deleted it yesterday, nothing changes

[plucky sage]

game killer?

[wild crest]

Ye its an app to hack games i yesterday deleted it

[plucky sage]

remember what the dev said about apps leaving residual files?

I cant believe you factory reset it and got modded version again

[wild crest]

I will try factory reset again

[plucky sage]

that sounds like the best option here

and this time, just get the play store version

[wild crest]

Ok

@plucky sage

Nothing changes

[plucky sage]

still mobile I assume?

[wild crest]

I'm on phone

And on tablet it shows the same thing +-1295

(I'm too lazy to download discord tho)

[plucky sage]

well you can fix that by mailing [e-mail]

but I cant really help you with anything more