#Unable to start game

1 messages · Page 1 of 1 (latest)

pallid charm
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I tried starting the game on steam, the game looks like it is going to run and suddenly stops.

Captura_de_pantalla_2024-11-08_205551.png
ebon depot
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Ptag crash

vast relicBOT
# ebon depot Ptag crash

When submitting a good crash report, please provide the details of when or under what circumstances the game crashed as well as the following files which can be found in TheoTown folder:

  • crash.txt
  • log.txt
  • out.txt
    You can find out TheoTown's directory for your system by checking out Ptag files.

Moreover, if you can trigger the game to crash with the same error in a reproducible fashion, please mention that in your report as well as that helps us get it to crash on our own machines which in turn lets use fix it easier.

ebon depot
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I would also suggest checking your antivirus for flase positives

fierce goblet
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Mine says it has a virus

small gorge
pallid charm
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Ptag files

vast relicBOT
# pallid charm Ptag files

TheoTown files are located under such directories:

  • Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
  • Linux: ~/TheoTown
  • MacOS: /user/TheoTown
  • Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
    By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

pallid charm
ebon depot
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Put the files here

pallid charm
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like this?

ebon depot
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Yes

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Someone who's on PC will have an easy time reading those

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I'm not right now

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So I won't be of much help

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But also check your antivirus to make sure it's not flagging any files

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We've had a few reports of that

pallid charm
ebon depot
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Windows defender

pallid charm
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And the game simply crashes when I start

ebon depot
pallid charm
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I click on "Jugar/play", shows "execution.." and closes

image.png
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Not even open the game, it doesnt open directly

eager nova
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hmm, were these files created today?

image.png
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can you check the date

pallid charm
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Apparently those files were created when I opened the folder, 10 minutes ago

eager nova
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@mellow umbra what do these mean?

frosty latch
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Hi, it seems that Windows Defender deletes the file lwjgl.dll that the game creates and depends on. I confirmed that the dll is the original one from here: https://www.lwjgl.org/browse/release/3.3.4/windows/x86 (it's a framework for java) and escalated the issue to Microsoft. I hope they can resolve this within a few days.

Here's the current state of detection for this file: https://www.virustotal.com/gui/file/4d87e75c96bba1100772b956f3ce7bd1508a90fff622b7d642d507ba1f8ae3f2 since it's a relatively new version false positives are not that unexpected, though it is annoying.

A way to circumvent this is to manually restore the dll in the windows defender. Though, I cannot generally recommend this so waiting may be a safer option.

VirusTotal

VirusTotal

ebon depot
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@gusty thistle please read above ^

pallid charm
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so... should I wait?

ebon depot
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If that's what you're comfortable with, otherwise, you, can you go to your antivirus and allow the file to be used

pallid charm
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I'm sorry if I'm annoying, but how do I do it? I didn't even know it had antivirus.😢 It won't work if I uninstall and install Theotown?

ebon depot
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This should help you

pallid charm
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tysm🙏

frosty latch
eager nova
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yay to lobby!