#I lose my old plugins and jewels

1 messages · Page 1 of 1 (latest)

verbal trail
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I was playing on phone in theotown and i changed my phone. So I logined my theotown account but my old plugins and jewl is disappeared.

Summation : how to get my old plugins and jewel in my new phone.

mild girder
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The simple answer is that you didn't have a forum account

verbal trail
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the theotown account?

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you mean is 'forum account' is needed?

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not a just theotown account

mild girder
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What are you calling a TheoTown account?

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Can you screenshot that in game?

verbal trail
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this

mild girder
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As it says that is a forum account xD

verbal trail
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😭

mild girder
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How long has it been since you signed in?

verbal trail
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maybe 7 month

mild girder
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On your new device?

verbal trail
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yes

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same account

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i made acc in 2021 1/16

mild girder
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I guess it's possible the account wasn't signed in on the old device. How many plugins and diamonds did you have?

verbal trail
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230 jewel

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and

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95 plugins

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ill screenshot

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i have no plugin in my new device

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its same account

mild girder
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It's possible that they are still in the account just not installed

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Have you checked that?

verbal trail
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yes

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i try to istall my old plugins but

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i have to buy the plugin(30 jewels)

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and 0 jewel in my new device

mild girder
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I send you a DM

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Ptag redeem

slender caveBOT
verbal trail
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oh ok

mild girder
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That should be enough to add what you lost

verbal trail
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ok

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thanks