my game will not load

[lusty oxide]

I installed a comercial plugin (one buildin)

[peak star]

Wait

It might take longer

[lusty oxide]

last time i tride for 5 min i will do it for longer

[peak star]

Ok

[mint grove]

Usually you simply just have to wait

But if you're it won't open at all despite waiting long enough, that's when you know you've definitely hit your device's limit and then you'll have to see which plugin took the most plugin space and either deactivate it via the plugin store or delete it entirely

[lusty oxide]

i bought the game on pc.

it is working on pc

[mint grove]

I mean pc does have more space for that kind of thing so yeah

[rain apex]

how can I delete plugins if I can't launch?

[tepid tiger]

you delete it on your device

Ptag system

[proven kraken]

I couldn't find any tags matching that name!

[tepid tiger]

Ptag files

[proven kraken]

TheoTown files are located under such directories:

• Windows: C:\Users\(insert username)\TheoTown or %USERPROFILE%\TheoTown
• Linux: ~/TheoTown
• MacOS: /user/TheoTown
• Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
  By default you should be in /storage/emulated/0/. Uninstalling the game on Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

If you cannot access game files through these directories, game has an in-built file manager for mobile devices which is accessible from the region view menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

[tepid tiger]

Go to the managed plugins and delete those plugins